For small businesses in Fort Worth or anywhere in Texas, Progent offers technical support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the practical background and the sophisticated technology to resolve most information system problems rapidly. This reduces direct expenses because solutions accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online help is designed to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many online service firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid scenarios where quick repairs somehow turn into major tabs. Progent's penchant for solving problems efficiently results in your business conserving money.
Progent's Remote Service Tools
Over time, Progent has refined a set of customized tools and field-proven methodologies which allow the maximum level of efficiency for remote help and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the engineers of Progent's Technical Response Center to access your system remotely without violating corporate security.
Progent's sophisticated technical support database application maintains comprehensive records of the support that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance rendered to every client by any Progent engineer. This history of trouble tickets and solutions is organized as a conveniently accessible internal database that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' in-house support staff with the result that Progent's remote consulting experts can come up with optimal resolutions quickly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Fort Worth or anywhere in Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical support experts possess credentials in a comprehensive array of products and technologies. This breadth of technical skills permits Progent's consultants to manage practically any emergency likely to occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-operating system environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services Offered by Progent to companies in Fort Worth and anywhere in the state of Texas include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a person's technical skills at the expert level. Cisco CCIEs know how to handle the most intractable issues associated with network infrastructure planning, deployment, management, protection, and repair. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide excellent value since their depth of experience enables them to find solutions for the most complex problems quickly. In many instances, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service providers make CCIEs accessible to help small and mid-size companies. Progent offers fast telephone access to a CCIE so your company can get timely help for complex network issues that are impacting worker efficiency but are beyond the scope of your local IT maintenance group or consultant. Progent's Cisco CCIE engineers can interface to your computer system via sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Support
Progent's Microsoft-expert online service professionals offer network problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist you with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop support such as Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and ISSAP network security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover in depth security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small companies often need. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Fort Worth Company Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for small companies who don't have the resources to create an internal Help Desk but who want fast response from a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a transparent supplement to your existing Help Desk organization. Progent's Virtual Call Center can serve as an escalation option to resolve complex network issues, or be ready in hectic situations when your other resources are too busy.
Progent's Help Desk consulting services can support you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Call Center application software to handle the special needs of your corporation, or providing temporary phone support personnel to supplement your internal Help Desk group to handle demanding events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Fort Worth or anywhere in the state of Texas fast assistance from a large network service group with substantial experience offering phone help and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a solid enabler of company productivity, and Progent's goal is to solve and not merely report technical problems.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team can supply remote professional consulting support and training in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac professionals can support the imaginative aspect of Mac environments by offering phone-based help services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common jobs like capturing or digitizing audio/video or setting up an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Fort Worth, or anywhere in the state of Texas, remote computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your computer support is proactive rather than reactive. By spotting possible problems before they expand into crashes, remote monitoring can ward off disruptive and costly information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a variety of platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services