For small companies in Fort Worth or anywhere in Texas, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve the majority of network issues rapidly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick fixes somehow end up as big tabs. Progent's penchant for handling problems quickly results in your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has refined a set of optimized tools and proven processes that allow the highest level of efficiency for online help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to interface to your environment without compromising corporate security.
Progent's highly evolved technical support reporting system maintains extensive records of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of all help provided to each customer by any Progent consultant. This database of problems and responses is structured as an easily exploitable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available additional extensive technical databases and permit priority response from manufacturers' in-house support staff so Progent's online consulting experts are able to come up with the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Fort Worth or anywhere in Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's remote technical support experts possess credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's engineers to manage almost any emergency that may crop up in a small company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to customers in Fort Worth and throughout the state of Texas include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy systems to the latest Windows or Linux environments. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and validates a consultant's network technology knowledge at the master level. CCIEs can resolve the most difficult issues occurring in network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and developing workarounds or locating software updates. Cisco CCIEs offer exceptional value since their broad expertise enables them to solve the most complex problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can get immediate help for complex network infrastructure issues that are impacting business efficiency but are not within the scope of your ordinary network support providers. Progent's CCIE engineers can communicate with your environment by means of sophisticated remote troubleshooting tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online PC desktop support such as Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISSP and ISSAP security consultants can provide a range of security services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly following a serious breach. Security solutions offered by Progent cover in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Fort Worth Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who don't have the resources to support an internal Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center software to handle the special needs of your business, or adding occasional phone support staff to work with your in-house Call Center group during high-demand scenarios such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of seasoned information technology consultants provides your customers in Fort Worth or anywhere in the state of Texas instant assistance from a dependable technical support group with extensive background delivering phone consulting and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a significant enabler of business success, and Progent's target is to solve instead of merely record network problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team offers remote professional consulting expertise and education in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and Microsoft Excel. To learn more concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the artistic elements of Mac computing by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio or video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Fort Worth, or anywhere in the state of Texas, remote network monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent for your environment so your computer support is proactive and automated. By uncovering possible problems before they cause crashes, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that support a mix of platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services