Fast Online Help for Fort Worth Texas UNIX, Linux, or Sun Solaris SystemsFor small companies located in Fort Worth Texas, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's online technical support engineers represent excellent value because they are equipped with the real-world experience and the advanced tools to solve most information system issues quickly. This reduces immediate expenses since service calls take up a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management.

Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into big bills. Progent's skill at solving problems efficiently results in your business conserving cash.

Progent's Online Service Technologies
Through years of experience, Progent has developed an array of customized technologies and proven processes that ensure the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your company's computer system without breaching corporate security.

Progent's sophisticated technical support reporting application keeps comprehensive histories describing all service that Progent's customers have been provided. Progent's staff consultants have access to the records of support provided to every customer by any Progent engineer. This database of problems and fixes is structured as an easily searchable support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Fort Worth Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's phone-based network support professionals have credentials in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to manage almost any crisis likely to occur in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.

To support customers with mixed-platform networks, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services provided by Progent to small businesses in Fort Worth include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified administration, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Fort Worth TexasThe Cisco CCIE credential is the highest accreditation for networking engineers, and indicates a person's network technology knowledge at the expert level. CCIEs know how to resolve the most intractable problems surrounding network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value because their deep experience permits them to solve the most complex problems quickly. In many cases, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting providers make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate assistance for complex network problems that are impacting business efficiency but are not within the comfort zone of your local computer support group or consultant. Progent's Cisco CCIE consultants can tie into your network via advanced remote troubleshooting technology in order to perform fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.

  • Certified Windows Experts
    Microsoft Windows Expertise for Fort Worth TexasProgent's Microsoft-certified online support engineers can deliver computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Premier Network Security Experts
    CISSP Premier System Security Professionals for Fort Worth TexasProgent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of security services to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help you to recover quickly following a damaging breach. Security consulting services offered by Progent include: comprehensive network security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract projects that small businesses often need. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Call Center support programs for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who lack the money or time to create an internal Help Desk Call Center but who want fast access to a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software to address the particular requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center resources to deal with demanding events like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned network consultants offers your workers in Fort Worth Texas instant access to an efficient support group with extensive background delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a crucial contributor to company success, and Progent's goal is to resolve instead of just record IT issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications including CRM, MS Project, MS Office Word, and Microsoft Excel. To read more about Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the creative elements of Macintosh environments by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers companies in Fort Worth Texas online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your computer maintenance is proactive and automated. By detecting potential issues before they result in crashes, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple OS platforms.

How Your Fort Worth Texas Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




An index of content::

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    Exchange 2000 Migration

    Progent is among the most qualified IT consulting firms for designing email solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Exchange 2000 for common situations including updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.

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    Remote Workers Data Protection Consultant Services

    Progent can assist small and mid-size companies to design, implement, verify and manage backup systems to support remote workers.

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    Exchange 2000 Upgrade

    Progent is one of the most expert network support companies for integrating e-mail solutions powered by Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 for typical situations such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 Server administration.

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    Largest Network infrastructure patch management Consult

    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, network infrastructure appliances like switches and wireless APs, and Internet-of-Things devices like alarms and health monitors.

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    Cisco has developed a full array of routers including appliances built to provide the protection, performance, and reliability demanded by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Routers.

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