For small and midsize businesses located in Fort Worth or anywhere in Texas, Progent provides support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the practical background and the advanced tools to resolve the majority of information system problems quickly. This lowers direct costs because solutions accumulate a smaller number of billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle employees, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast fixes manage to turn into big bills. Progent's penchant for solving problems quickly results in your company spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes which promote the maximum degree of efficiency for online technical support and repair for small business computer systems. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to access your system remotely without violating system security.
Progent's proprietary customer support database application stores thorough documentation of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of support delivered to each client by every Progent consultant. This history of problems and repairs is structured as a conveniently retrievable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit fast response from vendors' internal support staff so Progent's online service experts are able to find optimal solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote services in Fort Worth or anywhere in Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical support experts have certified skills in an extensive set of products and technologies. This breadth of IT skills permits Progent's engineers to handle almost any emergency that may take place in a small company information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, CCDA and CCDP.
To help clients with multi-OS environments, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to small businesses in Fort Worth and throughout the state of Texas include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad range of information technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies a consultant's network technology skills at the master level. CCIEs know how to resolve the most intractable problems surrounding network infrastructure design, deployment, management, security, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent value since their deep experience enables them to solve the most complex problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs available to assist small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get urgent help for severe network infrastructure issues that are crippling business productivity but are not within the experience of your regular network maintenance personnel. Progent's Cisco CCIE engineers can communicate with your computer system using the latest remote support technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service engineers offer computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote desktop support services including Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP network security engineers can provide a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly after a serious penetration. Security services available from Progent include: in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Fort Worth Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are intended for small companies who don't have the money or time to assemble and manage an internal Call Center but who need fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or revamping your existing organization, identifying or customizing Help Desk software to address the unique needs of your corporation, or adding temporary phone support staff to supplement your existing Help Desk Call Center group to handle demanding situations such as software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of seasoned network professionals gives your workers in Fort Worth or anywhere in the state of Texas fast access to a large technical support resource with extensive experience delivering phone consulting and online diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk the reputation as a key driver of company performance, and Progent's aim is to resolve and not merely document network issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team offers online and in-depth consulting expertise and training in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Office Excel. To find out more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative facets of Apple Mac computing by delivering remote help services and training in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Fort Worth, or anywhere in the state of Texas, remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network support is proactive rather than reactive. By detecting possible issues before they result in crashes, system monitoring can ward off stressful and costly service crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000e
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services