For small companies in Fort Worth Texas, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they have the real-world experience and the advanced technology to solve most network issues quickly. This reduces direct expenses since service calls accumulate a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for disposing of technical issues quickly results in your company saving money.
Progent's Online Support Technologies
Over time, Progent has refined an array of customized tools and proven methodologies which ensure the highest degree of efficiency for online engineering help and repair for small business IT networks. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to interface to your company's system without violating network security.
Progent's sophisticated service reporting system includes extensive histories describing all support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of all help provided to every Progent client by any Progent engineer. This archive of anomalies and repairs is organized as an easily accessible internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft permit access to additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's online service experts can arrive at the best resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Fort Worth Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical support engineers possess advanced credentials in an extensive array of disciplines. This broad scope of capability enables Progent's engineers to manage almost any problem likely to occur in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support customers with multi-operating system networks, Progent also provides the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to clients in Fort Worth include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy management, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online help for resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and indicates a person's networking skills at the master level. Cisco qualified CCIEs can resolve even the most intractable problems associated with network design, installation, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can get urgent assistance for complex network issues that are impacting worker productivity but are beyond the experience of your ordinary computer maintenance providers. Progent's CCIE engineers can interface to your computer system via advanced on-line support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can provide computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP network security engineers offer a range of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recuperate quickly following a damaging penetration. Security consulting services offered by Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small businesses frequently request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Fort Worth Texas Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are designed for small businesses who don't have the money or time to support an internal Call Center but who need quick response from a reliable Call Center with proficient phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center software to meet the unique demands of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources to handle demanding scenarios like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Fort Worth Texas fast communication with an effective network service group with years of background offering phone help and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a solid contributor to company productivity, and Progent's intent is to resolve rather than just annotate network problems.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Word, and MS Office Excel. To find out additional information about Progent's expertise, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the artistic components of Macintosh environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or building an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Fort Worth Texas remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT maintenance is proactive and automated. By spotting looming issues before they result in network outages, remote monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services