For small and midsize companies located in Fort Worth Texas, Progent offers support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support services represent excellent value because they have the practical experience and the sophisticated tools to solve most network issues quickly. This lowers direct expenses because service calls require fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's remote service group to access your company's system without violating system security.
Progent's advanced technical support reporting application maintains detailed histories describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help provided to every client by every Progent engineer. This history of anomalies and repairs is structured as a readily searchable support knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine the most efficient solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Fort Worth Texas or to learn additional information about Progent's online support options, contact Progent at
Phone-based Network Support Services Offered Progent
Progent's online technical service professionals have credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's consultants to address virtually any emergency that may take place in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-OS environments, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support services provided by Progent to customers in Fort Worth include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Progent in addition offers a broad array of remote desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk application software to address the particular needs of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center resources to handle high-demand scenarios like software migrations, major updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants provides your clients in Fort Worth Texas fast assistance from a dependable support group with substantial background offering phone support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a significant driver of business success, and Progent's policy is to resolve rather than simply document technical problems.
Progent's Apple Mac consultants can nurture the imaginative elements of Mac environments by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Fort Worth Texas remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can ward off disruptive and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a mix of operating systems.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |