For small and midsize companies located in Fort Worth Texas, Progent offers support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support services represent excellent value because they have the practical experience and the sophisticated tools to solve most network issues quickly. This lowers direct expenses because service calls require fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more in incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's remote service group to access your company's system without violating system security.
Progent's advanced technical support reporting application maintains detailed histories describing the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help provided to every client by every Progent engineer. This history of anomalies and repairs is structured as a readily searchable support knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine the most efficient solutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Fort Worth Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online technical service professionals have credentials in an extensive array of disciplines. This breadth of IT skills allows Progent's consultants to address virtually any emergency that may take place in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-OS environments, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online support services provided by Progent to customers in Fort Worth include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide array of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy management, and migration from older systems to current Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex problems associated with network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an exceptional value since their depth of expertise enables them to find solutions for the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can get immediate help for severe network infrastructure problems that are impacting worker productivity but are not within the experience of your regular IT support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using advanced on-line troubleshooting technology in order to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recover quickly after a serious breach. Security consulting services available from Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; building secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Fort Worth Texas Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the budget to support an in-house Help Desk Call Center but who want fast response from an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk application software to address the particular needs of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center resources to handle high-demand scenarios like software migrations, major updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants provides your clients in Fort Worth Texas fast assistance from a dependable support group with substantial background offering phone support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a significant driver of business success, and Progent's policy is to resolve rather than simply document technical problems.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and training in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative elements of Mac environments by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Fort Worth Texas remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they expand into full-scale emergencies, automated monitoring can ward off disruptive and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that incorporate a mix of operating systems.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services