For small companies located in Fort Worth Texas, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers represent excellent value because they are equipped with the real-world experience and the advanced tools to solve most information system issues quickly. This reduces immediate expenses since service calls take up a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs somehow turn into big bills. Progent's skill at solving problems efficiently results in your business conserving cash.
Progent's Online Service Technologies
Through years of experience, Progent has developed an array of customized technologies and proven processes that ensure the highest level of efficiency for remote engineering help and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to connect to your company's computer system without breaching corporate security.
Progent's sophisticated technical support reporting application keeps comprehensive histories describing all service that Progent's customers have been provided. Progent's staff consultants have access to the records of support provided to every customer by any Progent engineer. This database of problems and fixes is structured as an easily searchable support knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Fort Worth Texas or to learn more about Progent's online support options, call Progent at
Remote Support Services Available from Progent
Progent's phone-based network support professionals have credentials in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to manage almost any crisis likely to occur in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.
To support customers with mixed-platform networks, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to small businesses in Fort Worth include:
Progent's UNIX and Linux consultants can provide emergency phone-based help for resolving anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Progent also can deliver a full range of online PC desktop consulting and support services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software to address the particular requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center resources to deal with demanding events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants offers your workers in Fort Worth Texas instant access to an efficient support group with extensive background delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a crucial contributor to company success, and Progent's goal is to resolve instead of just record IT issues.
Progent's Apple Mac professionals can nurture the creative elements of Macintosh environments by delivering phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide assistance in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Fort Worth Texas online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your computer maintenance is proactive and automated. By detecting potential issues before they result in crashes, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |