For small and midsize businesses located in Fort Worth or anywhere in the state of Texas, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's remote technical support services represent excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve most information system problems rapidly. This lowers direct expenses because service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to typical remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick fixes somehow turn into big invoices. Progent's skill at dealing with technical issues efficiently results in your company spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of customized tools and proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to communicate with your system remotely without compromising corporate security.
Progent's powerful customer support database system maintains comprehensive histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each customer by every consultant. This database of problems and responses is structured as a quickly accessible support database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other massive technical support databases and allow fast access to vendors' in-house support staff so Progent's online service specialists are able to find optimal resolutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Fort Worth or anywhere in Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's remote network support engineers offer credentials in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's engineers to resolve almost any crisis likely to crop up in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To help customers with multi-operating system networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to customers in Fort Worth and anywhere in the state of Texas include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of information technology including network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco CCIEs can resolve even the most intractable issues surrounding network design, integration, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep experience enables them to find solutions for the most intractable problems quickly. In typical cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get timely help for complex network problems that are impacting business productivity but are beyond the experience of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of sophisticated on-line support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's market leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as VPN technology.
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers offer computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online PC desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your company to clean up rapidly following a damaging penetration. Security services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Fort Worth Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the money or time to assemble and manage an in-house Help Desk but who want quick communication with an efficient Help Desk with proficient telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or improving your current one, selecting or customizing Help Desk software to meet the special requirements of your corporation, or adding occasional online personnel to work with your internal Help Desk team to handle high-demand situations such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts gives your customers in Fort Worth or anywhere in the state of Texas quick contact with a reliable technical support resource with substantial background delivering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a significant enabler of company success, and Progent's aim is to resolve rather than merely document IT problems.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and MS Office Excel. For additional information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can support the imaginative elements of Macintosh systems by offering phone-based help support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like scanning or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Fort Worth, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so that your computer maintenance is proactive and automated. By anticipating looming problems before they result in full-scale emergencies, automated monitoring can avoid disruptive and costly service crises. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments powered by a mix of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services