Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small and midsize companies in Fort Worth or anywhere in Texas, Progent provides help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. This reduces direct costs because solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow turn into major invoices. Progent's skill at dealing with problems efficiently results in your business spending less cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote help and repair for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to link to your company's system without violating system security.
Progent's proprietary technical support database system maintains detailed histories for the service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance rendered to each Progent client by every Progent consultant. This database of anomalies and responses is structured as a conveniently retrievable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online service specialists can come up with the most efficient solutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote support in Fort Worth or anywhere in Texas or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote support professionals offer credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to address practically any crisis that may crop up in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to customers in Fort Worth and anywhere in the state of Texas include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of information technology including network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems within UNIX/Linux systems based on popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most stubborn problems encountered in network infrastructure design, integration, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and developing alternate approaches or identifying software patches. CCIEs are an exceptional cost-effectiveness because their depth of experience permits them to solve even the most intractable problems quickly. In typical instances, less qualified consultants can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can receive timely help for serious network infrastructure problems that are crippling worker productivity but are beyond the comfort zone of your local IT maintenance resources. Progent's CCIE consultants can connect to your environment via the latest remote support tools to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-qualified remote service engineers can deliver computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Qualified System Security Engineers
Progent's qualified CISM and CISSP network security engineers can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your business to recuperate quickly following a serious breach. Security consulting services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies often request. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Fort Worth Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for smaller companies who don't have the resources to create an internal Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the toughest network issues, or be ready in overflow instances when your other support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software products to meet the unique needs of your business, or providing temporary online personnel to reinforce your internal Help Desk resources to deal with unusually busy situations such as software transitions, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network experts provides your customers in Fort Worth or anywhere in the state of Texas fast contact with an effective support group with years of background offering phone help and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a key driver of business success, and Progent's aim is to fix instead of simply report technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote professional engineering expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and MS Excel. For additional information concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can support the creative elements of Macintosh environments by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent can provide companies in Fort Worth, or anywhere in the state of Texas, online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your network maintenance is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, system monitoring can minimize stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.