Greater Dallas Metro Area Contact Information:
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small businesses in Fort Worth or anywhere in Texas, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support engineers represent excellent leverage because they have the real-world experience and the sophisticated tools to resolve the majority of network problems rapidly. This reduces immediate costs because service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. Unlike many remote service companies, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions manage to turn into big invoices. Progent's penchant for handling technical issues quickly results in your business spending less money.
Progent's Remote Support Technologies
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies which allow the maximum degree of effectiveness for remote engineering help and repair for small company computer systems. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your computer system without breaching system security.
Progent's highly evolved service database system stores detailed documentation for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help rendered to each Progent client by every consultant. This database of trouble tickets and solutions is stored as a quickly exploitable internal knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft permit access to other massive technical databases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service experts can determine optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Fort Worth or anywhere in Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service engineers have certified skills in an extensive array of technologies. This wide range of technical skills permits Progent's consultants to tackle practically any problem likely to occur in a small company network. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help companies with multi-operating system networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support provided by Progent to companies in Fort Worth and throughout the state of Texas include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad array of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-based methodology for solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for resolving problems within UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking consultants, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most intractable problems occurring in network design, installation, maintenance, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise allows them to fix even the most difficult problems rapidly. In many instances, less experienced service providers can struggle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few support firms make CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get immediate support for severe network problems that are crippling business productivity but are beyond the comfort zone of your regular network service group or consultant. Progent's Cisco CCIE support experts can interface to your environment via the latest remote support technology in order to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus VPN products.
Authorized Windows Support
Progent's Microsoft-certified remote support professionals can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly following a damaging breach. Security support services available from Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Fort Worth Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who lack the resources to create an internal Help Desk Call Center but who require quick response from a reliable Call Center with professional telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk is intended for larger businesses and acts as a seamless extension of your established Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult computer system challenges, or be ready in hectic situations when your regular service providers are swamped.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or revamping your current organization, identifying or enhancing Help Desk software products to handle the particular requirements of your corporation, or adding temporary online staff to work with your in-house Call Center resources to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of seasoned information technology consultants gives your workers in Fort Worth or anywhere in the state of Texas instant access to a reliable support group with extensive background providing telephone-based support and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a key driver of business success, and Progent's intent is to fix and not merely annotate technical issues.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team provides online advanced engineering support and training in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Word, and Microsoft Office Excel. To find out additional information concerning Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative elements of Apple Mac computing by delivering remote consulting support and education in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Fort Worth, or anywhere in the state of Texas, online computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By uncovering looming problems before they result in network outages, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by multiple operating systems.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.