Fast and Affordable Online Technical Support for Fort Worth Texas Computer Systems
Immediate Online Technical Support for Fort Worth NetworksFor organizations located in Fort Worth Texas, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they possess the practical experience and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more with indirect expenses by minimizing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many online service organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with scenarios where speedy. minor fixes somehow end up as big bills. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's online support team to link to your company's system remotely without violating network security.

Progent's proven service reporting application includes comprehensive documentation for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance delivered to each Progent client by any consultant. This history of problems and resolutions is stored as a quickly retrievable proprietary database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast technical support databases and allow quick response from vendors' in-house support staff with the result that Progent's remote service experts can arrive at the best resolutions promptly.

Online services provided by Progent to customers in Fort Worth Texas include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of important files/folders, applications, images, plus VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm who you are on a device that only you possess and that uses a separate network channel. A wide selection of devices can be utilized for this second means of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk team of seasoned network experts gives your clients in Fort Worth Texas fast contact with an efficient network service group with years of experience delivering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center perception as a major enabler of business success, and Progent's aim is to resolve and not simply record technical issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, programming, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Fort Worth Texas remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to accommodate your environment so that your computer support is proactive and automated. By exposing emerging trouble spots before they grow into network outages, system monitoring can minimize disruptive and costly service crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate a mix of OS platforms.
How Your Fort Worth Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Fort Worth Texas, Progent's online network support engineers are ready to deliver professional and economical system support the moment your organization needs it. Over 20 years of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Fort Worth organization relies on a local freelance consultant or maintains an in-house organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Companies in Fort Worth Texas
Progent's remote technical help services enable your Fort Worth company to have the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by being increasingly available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Fort Worth Texas, local computer service resources, whether represented by outside consultants or an in-house IT staff, can resolve typical technical problems. However, serious problems can spring up when local support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's online support professionals provide a convenient, quick, and budget-friendly solution to augment your regular help and to transfer valuable information to increase your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations commonly depend on independent freelance service providers. While independent consultants have less internal costs than larger support organizations and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your business grows, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Companies often start with an IT architecture created on a shoestring budget. Without a proper framework, band-aid repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system architecture that can offer the solid foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical training to negotiate an increasingly complicated maze of product options capable of promoting business growth and improving productivity. They hardly need a network engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, refined support tools, and understanding of enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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