Fast and Affordable Remote Help for Fort Worth Computer Systems
For businesses located in Fort Worth or anywhere in the state of Texas, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they have the practical background and have access to the advanced tools needed to resolve the majority of information system problems quickly. This reduces immediate costs because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive remote consulting expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's billing policy for online support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where quick repairs somehow turn into major tabs. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-tested methodologies which promote the maximum degree of efficiency for remote technical support and repair for information networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your network without breaching network security.
Progent's advanced customer support database system includes detailed documentation of the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help delivered to each Progent customer by any consultant. This archive of problems and resolutions is stored as a readily accessible internal knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft open up additional massive support databases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting experts can come up with the most efficient resolutions in the least time.
Online support offered by Progent to customers in Fort Worth and anywhere in the state of Texas include:
Certified Windows Support
Progent's Microsoft-premier remote support professionals offer computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and certifies an individual's technical knowledge at the master level. Cisco-qualified CCIEs can resolve even the most complex challenges encountered in network infrastructure planning, deployment, management, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your network using the latest remote support technology to perform quick, safe, and affordable analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Windows, macOS and OS X, Linux network against assaults or assist you to recover rapidly after a serious penetration. Security solutions available from Progent include: comprehensive information security and compliance analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile communication; protecting your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Fort Worth Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your established one, identifying or modifying Help Desk software products to meet the particular requirements of your company, or providing occasional online staff to work with your in-house Help Desk resources to handle unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network professionals offers your computer users in Fort Worth or anywhere in the state of Texas rapid communication with an effective network service resource with years of background offering telephone-based support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a significant enabler of business performance, and Progent's target is to fix rather than just document IT problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group offers phone-based professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Fort Worth, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so that your computer support is proactive and automated. By anticipating potential trouble spots before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments that support a variety of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Fort Worth or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver expert and affordable system support the instant your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Fort Worth organization relies on a regular independent support technician or employs an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or especially tough integration projects.
Details of Progent's Remote Computer Services for Fort Worth
Progent's phone help, remote repair, system security consulting, and network management services give offices in Fort Worth or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Fort Worth and is also ideal for networks in more remote areas of Texas that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for phone service and requires no ongoing retainer for services provided during regular working hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Software Development
MySQL DBA Services and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that align with the special needs of your business.
- Advanced Remote Access Tools
Protected remote access allows Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive onsite service call. Effective remote connectivity tools and expert technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious businesses whose workers require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.