Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Immediate Remote Technical Support for Fort Worth Information Networks
For businesses in Fort Worth or anywhere in the state of Texas, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. This lowers direct expenses because solutions use up fewer billable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental costs by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor repairs manage to turn into major bills. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which permit the maximum degree of effectiveness for online help and troubleshooting for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to interface to your company's system remotely without compromising network security.
Progent's advanced customer support database application maintains thorough records of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the history of services rendered to each client by every consultant. This archive of problems and solutions is structured as a readily retrievable internal knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft open up other vast support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Remote technical services provided by Progent to businesses in Fort Worth and throughout the state of Texas include:
Authorized MS Windows Support
Progent's Microsoft-certified online service experts can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve the most stubborn problems encountered in network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to resolve problems quickly. In typical cases, less experienced service providers can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system via sophisticated remote support technology in order to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's popular selection of networking devices by providing consulting services that include:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to recuperate quickly following a serious penetration. Security services offered by Progent cover in depth information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide expert online support services to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to address a wide array of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote help resolving problems within UNIX/Linux systems based on leading variants of UNIX including:
Apple Mac OS X
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Fort Worth Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want fast response from an effective Help Desk with professional telephone assistance as well as the expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent addition to your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the toughest network problems, or be available in overflow instances when your ordinary service providers are swamped.
Progent's Help Desk staff of veteran information technology consultants gives your clients in Fort Worth or anywhere in the state of Texas immediate access to a reliable support resource with extensive background delivering telephone-based help and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant enabler of company success, and Progent's goal is to fix and not simply report IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced engineering support and training in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Fort Worth, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network support is proactive and automated. By spotting looming issues before they evolve into crashes, system monitoring can head off disruptive and expensive information system failures. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a variety of platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Fort Worth or throughout the state of Texas, Progent's online computer support specialists are ready to provide effective and cost-effective system help whenever your business needs it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Fort Worth office deals with a local independent support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to address sudden system emergencies or especially complicated integration problems.
Details of Progent's Remote Computer Support for Fort Worth
Progent's phone support, remote troubleshooting, system security consulting, and system management services give offices in Fort Worth or anywhere in the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can provide your business world class IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Fort Worth and is also ideal for networks in geographic regions of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online service and asks for no periodic retainer for services delivered during normal business hours. This protects you from facing big bills for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists who have skill in designing, implementing, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting offerings include technology integration, MS Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL DBA Services and Software Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that align with the special requirements of your business.
- State of the Art Remote Connectivity Tools
Secure remote connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise require a costly onsite service call. Sophisticated online connectivity software and experienced engineers together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Support for High Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious organizations whose clients need instant access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each consultant to each client. The discipline of documenting and archiving service activity allows more efficient support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.