Fast and Affordable Remote Technical Support for Fort Worth Networks
For companies located in Fort Worth or anywhere in Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage because they have the real-world background and have access to the sophisticated technology necessary to solve the majority of network issues quickly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions manage to turn into large invoices. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's online support team to access your computer system without compromising corporate security.
Progent's powerful technical support database system maintains comprehensive documentation for the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support rendered to each client by any consultant. This archive of anomalies and repairs is structured as a quickly exploitable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote service specialists can find optimal solutions promptly.
Online services offered by Progent to customers in Fort Worth and anywhere in the state of Texas include:
Certified Windows Expertise
Progent's Microsoft-certified online support engineers offer network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to resolve the most complex problems associated with network design, installation, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise enables them to find solutions for problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using advanced on-line support technology to provide efficient, safe, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's CCIEs can provide consulting for all of Cisco's market leading family of infrastructure appliances. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet APs deployment support, Cisco WiFi controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recover quickly after a damaging penetration. Security solutions available from Progent include: comprehensive network security assessment utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online support services to cover a broad spectrum of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Fort Worth Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the resources to create an internal Help Desk Call Center but who need quick communication with an effective Help Desk Call Center with proficient telephone support plus the ability to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk is intended for larger businesses and serves as a transparent supplement to your current Call Center resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex network problems, or be available in those situations when your regular service providers are too busy.
Progent's Help Desk team of veteran information technology professionals provides your customers in Fort Worth or anywhere in the state of Texas rapid access to a reliable network service resource with substantial experience offering telephone-based help and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a solid driver of business productivity, and Progent's policy is to fix instead of simply annotate technical issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth engineering support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing possible issues before they evolve into crashes, remote monitoring can head off disruptive and costly information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Fort Worth or throughout the state of Texas, Progent's phone-based computer support specialists are ready to provide expert and economical system help the instant your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.
Even if your Fort Worth company relies on a regular freelance consultant or maintains an in-house IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to handle sudden system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Offices in Fort Worth
Progent's online support services enable your Fort Worth company to experience the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will acquire added business value by becoming more available, productive, and protected. Advantages to your business include:
- Seamless remote expansion of your local support resources
With most organizations in Fort Worth and throughout Texas, local network support resources, whether represented by outside consultants or an internal IT staff, can handle the majority of network issues. On the other hand, IT crises might occur when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual service personnel. In these instances, Progent's on-call service specialists give you an easy, quick, and budget-friendly solution to supplement your local resources and to transfer valuable information to increase your ability to handle future problems locally.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller businesses commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than big consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may require your business to go without help during an emergency. As your business grows, network downtime and trouble with vital applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to insure your network remains available.
- Build a Scalable Foundation for Seamless Expansion
Companies often begin with an IT architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get piled onto a weak foundation. When a company grows, reliability and scalability issues can impede the success of the organization. Such poorly designed environments require careful assessment, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure able to provide the solid foundation to handle current business demands and ease future growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller offices need advice and technical training to navigate through an ever more complex array of product options capable of promoting business growth and enhancing productivity. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to every customer. The practice of detailing and organizing service activity allows more effective service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.