Immediate Online Technical Support for Fort Worth Computer Systems
Fast Phone Help for Fort Worth NetworksFor companies located in Fort Worth or anywhere in Texas, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional value because they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. This lowers immediate costs because solutions use up minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing do away with scenarios where fast repairs somehow end up as substantial bills. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies which allow the maximum level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to access your system remotely without violating network security.

Progent's advanced technical support reporting application stores extensive histories for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support delivered to every customer by every engineer. This archive of anomalies and responses is structured as a quickly retrievable internal knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts can determine the best resolutions in the least time.

Remote support services available from Progent to companies in Fort Worth and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Fort Worth or anywhere in the state of Texas fast access to a large network service group with substantial experience offering telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a key enabler of company success, and Progent's target is to solve rather than simply track technical issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group offers online and in-depth consulting expertise and education in special application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your computer support is proactive and automated. By exposing emerging problems before they evolve into crashes, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of operating systems.
How Your Fort Worth Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Fort Worth or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver professional and economical system help the moment your business has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with on-premises support calls.

Even if your Fort Worth company deals with a local freelance support technician or employs a full time organization that can deal with common network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with sudden network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Fort Worth
Progent's remote network troubleshooting services allow your Fort Worth organization to have the benefits of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by being more reliable, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Fort Worth or anywhere in Texas, local network service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, IT crises may occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call support experts offer a convenient, fast, and economical solution to supplement your regular help and to convey useful information to improve your capability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than larger support organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup help may force your company to wait for help during an emergency. As your business grows, network unavailability and trouble with critical applications are more expensive. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your IT system is always up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses often start with an information system created on a shoestring budget. Without a scalable framework, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. These badly built environments need careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle critical business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices require guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. They hardly need a network engineer who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, executing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by each staff member to each client. The practice of detailing and archiving service records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.