Fast Remote Support for Fort Worth Texas Networks
For companies in Fort Worth Texas, Progent offers remote help for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the services of CISSP-certified security experts to help with high-level security design and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools needed to solve most information system issues quickly. This lowers direct costs because service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and associated costs due to business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you actually get. In contrast to many remote support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which promote the maximum level of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to interface to your system remotely without violating corporate security.
Progent's sophisticated customer support reporting application maintains extensive records describing all support that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to every customer by any Progent consultant. This archive of problems and repairs is organized as a quickly exploitable support knowledge base that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft open up additional extensive support databases and permit quick response from manufacturers' in-house engineering staff so Progent's online consulting specialists are able to come up with the best solutions in the least time.
Online technical services offered by Progent to customers in Fort Worth Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online support professionals offer computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop services to help you business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to resolve the most challenging challenges occurring in network planning, integration, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying software updates. Cisco CCIEs represent an excellent value because their depth of expertise allows them to resolve problems rapidly. In many instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your computer system using the latest remote support technology to provide efficient, secure, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure appliances. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection services to strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up quickly following a serious penetration. Security consulting services available from Progent cover comprehensive information security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent offers expert online consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to address a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Fort Worth Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran network experts gives your computer users in Fort Worth Texas rapid contact with a reliable technical support group with extensive experience offering phone help and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a major contributor to company productivity, and Progent's intent is to fix rather than simply annotate IT issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom development, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Fort Worth Texas remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By spotting emerging problems before they expand into network outages, system monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on a variety of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Fort Worth Texas, Progent's phone-based computer support engineers can deliver professional and cost-effective system support the moment your company needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Fort Worth office has a local freelance consultant or employs an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the experience to solve sudden network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Services for Fort Worth Texas
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Fort Worth Texas the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk services and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Fort Worth Texas and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone service and requires no monthly retainer for services provided during normal working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange Server consulting, corporate security design, and Co-managed Help Desk services. Progent's Experts Team can provide world-class consulting support for critical application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Application Programming
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that fit the special needs of your company.
- Sophisticated Online Access Software
Protected online connectivity permits Progent's support professionals to see precisely what your users see. This makes it possible to find quick solutions to issues that might otherwise demand a costly personal service call. Cutting-edge remote access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite support and automated network tracking.
- Support for Mainstream VPN Products
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the forefront of network support, performing a broad range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not just expert technical help, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to each customer. The discipline of documenting and archiving service activity allows more efficient support and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.