Fast and Affordable Remote Support for Fort Worth Texas IT Networks
For organizations in Fort Worth Texas, Progent offers online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support experts offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. This reduces direct costs since solutions require minimal chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the support that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which promote the maximum level of efficiency for online consulting and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your environment remotely without breaching corporate security.
Progent's advanced service database system keeps comprehensive records describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help delivered to every Progent customer by every Progent consultant. This archive of problems and repairs is organized as a quickly retrievable proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other extensive technical support databases and allow priority access to vendors' internal support staff with the result that Progent's online service experts can determine the best solutions promptly.
Online support provided by Progent to clients in Fort Worth Texas include:
Authorized Windows Experts
Progent's Microsoft-premier online support professionals can deliver computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help you business to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a person's networking skills at the master level. CCIEs can handle even the most complex challenges occurring in network infrastructure planning, deployment, administration, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional value because their depth of expertise enables them to solve problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your environment by means of state-of-the-art remote support technology to perform efficient, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of connectivity devices. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs deployment services, Cisco WiFi controllers consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security services that can bolster the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover quickly following a serious penetration. Security support services available from Progent include: comprehensive information security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; securing your messaging system against spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a wide range of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special online consulting services include:
How Your Fort Worth Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk team of veteran information technology experts provides your computer users in Fort Worth Texas fast assistance from a large network service resource with extensive experience delivering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a major driver of company productivity, and Progent's target is to fix rather than merely report network problems.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff offers phone-based advanced consulting support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Fort Worth Texas online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By uncovering potential trouble spots before they grow into network outages, automated monitoring can ward off stressful and expensive network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support multiple operating systems.
To contact Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Fort Worth Texas, Progent's online network support engineers can deliver effective and economical IT support whenever your company has to have it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Fort Worth business has a local independent support technician or maintains an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to resolve sudden network emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Businesses in Fort Worth Texas
Progent's online support services allow your Fort Worth business to realize the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by being more available, efficient, and protected. Benefits to your company include:
- Seamless remote extension of your on-site IT resources
With most businesses in Fort Worth Texas, nearby computer service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, serious problems may spring up when local resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your local service people. In these situations, Progent's online support professionals give you an easy, quick, and economical way to augment your regular resources and to pass on valuable information to increase your ability to handle downstream problems in-house.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent consultants carry less internal costs than big consulting companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to wait for help during an emergency. As your network grows, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup service expertise to insure your IT system remains up and running.
- Create a Scalable Foundation for Smooth Expansion
Businesses typically start with an IT architecture created on a shoestring budget. Without a proper framework, slap-dash fixes often get piled onto a weak foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly built environments require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture able to deliver the stable foundation to handle critical business requirements and simplify downstream growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller companies need guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of documenting and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.