Expanding your at-home workforce can have a major impact on network infrastructure, security, and corporate workflows. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Fremont company to select the right technologies and adhere to leading practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and returns top business value. Progent offers services ranging from on demand expertise for getting you past occasional IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Fremont, California businesses to with any facet of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Voice/Video Conferencing for Teleworkers
A broad selection of video conferencing platforms from major technology companies enable virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite users and telecommuters. Many companies utilize multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing environment and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's popular communications platform that enables presence, instant messaging, audio and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help you to configure and manage Skype for Business clients to accommodate your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration services.
  • FaceTime is Apple's group video calling app for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for training. For details about Progent's support services for Cisco Webex as well as for other IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with features such as IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams and for other Office 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist you to tune your WAN infrastructure to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Fremont, California company, phone 1-800-993-9400 or visit Contact Progent.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to design a DR solution based on Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for fast, economical creation of a failover cluster quorum witness.

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    Progent can assist your business to evaluate the many subscription plans offered with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and manage hybrid networks that transparently integrate on-premises and cloud-based products and services.

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    Progent provides customers access to consultants who have earned some of the computer industry's most prized certifications. Progent believes that clients deserve to know that their computer service professionals have accredited training as well as broad real-world field experience so that Progent's clients can use Progent's support with trust. Often, vendor credentials such as the CCIE brings privileges for substantially better vendor assistance than is available to non-certified service providers, allowing Progent to offer customers a higher level of IT support. In addition, major credentials such as CISSP or ISSEP for network security can help corporate customers to demonstrate compliance with regulatory demands by using the services of accredited IT experts.

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    Progent offers affordable online consulting to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security strategies.

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    Progent provides expertise for security evaluation software including LANguard from GFI for running a set of programmed network testing scans to identify potential security gaps. Progent has extensive experience with network auditing tools and can show you how to understand testing reports and respond appropriately. Progent can show you how to build security into your company processes, install auditing software, plan and implement a protected system architecture, and recommend policies to optimize the safety of your network. Progent's security engineers are available to help you configure a firewall, design safe remote connectivity to email and data, and install virtual private network. Progent's qualified security engineers can also test the security of web-based applications and can conduct extensive security audits of enterprise-wide security to determine your organization's compliance with recognized international security standards including HIPAA, NIST, and ISO.

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    Progent offers national online help and consulting services for companies who run Apple Mac networks or whose information systems include a mix of Mac with Microsoft products. Progent's consultants offer Apple macOS and Mac OS X clients a range of services including desktop support, upgrading to the latest version of OS X from earlier editions of Mac, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad support, or moving to iCloud services. Remote network consulting offers optimum leverage for your IT dollar by preserving client efficiency and shortening the hours charged for computer analysis and repair. Advanced online access tools and experienced service specialists and consultants allow Progent to handle the majority of network problems without squandering time and expense by going to your location. In the vast majority of cases your network problems can be remediated over the phone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISM premier security specialists to help you with the most difficult system problems.

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    External Security Scan Consultant

    Progent offers small organizations a pair of ultra-affordable network security inventory scanning packages that include, at a preset fee, remotely managed inventory scans of your security profile which are analyzed by certified information security specialists who interpret the data collected by the remote scan, deliver unbiased summaries of your existing network security, and make suggestions for improvements. Progent has developed two complementary security evaluation packages for external and internal scanning that are priced to fit the restricted budgets of small companies while providing enterprise-quality assessments of your network's vulnerability to attack.

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