Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Fremont
ProgentProgentís consulting services for network service organizations in Fremont California allows you to offer your customers Progent's consulting and Help Desk support using your company's brand as a seamless extension of your in-house IT support team. These services can help you grow your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progentís nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent supplements to the IT staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT service practice, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network consulting firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent invoices you exclusively and works under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT support companies do not have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to retain their company branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technologies your company can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard support hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the US at extra cost.
  • You have full control of your clients and invoicing.
  • Your customers enter requests through your branded web portal, an 800 phone number, or by directing a request to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional details about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for practically all technical expertise your clients may require. You can build your staff and core in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support group, responding to your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are fully described. This enables you to transfer account assignments to in-house personnel when you have sufficient people and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and affordably accept more jobs beyond your core areas of expertise and serve new geographies without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more services to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk support to high-level consulting. Effective online service cuts costs and produces quick solutions.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Fremont, California Companies
Progent's seasoned team of certified consultants can deliver Fremont, California companies a wide array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Providers in Fremont, California
For additional details about Progent's consulting program for IT service organizations in Fremont, California, call 1-800-993-9400 or see Contact Progent.