Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Fremont
ProgentProgent's consulting services for IT service firms in Fremont California enables you to provide your customers Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your revenue, expand your service offerings, create happy customers, and increase your profits.

Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless expansions to the support staffs of some of the country's largest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT service business, and Progent's transparency helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to configure and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your support volume, the range of technical issues your company can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metros is available throughout the US at extra cost.
  • You keep full control of your clients and billing.
  • Your customers submit service requests through your custom branded web portal, a toll-free number, or by sending a request to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, under your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Documentation: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are thoroughly described. This makes it easy for you to shift account responsibilities to in-house personnel when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and safely accept additional opportunities beyond your core fields of expertise and serve new geographies without the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by offering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided remote IT support from Help Desk support to high-level consulting. Efficient remote service saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Fremont, California Companies
Progent's seasoned team of certified consultants can provide Fremont, California businesses a broad range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Fremont, California
To learn more information about Progent's consulting support for IT service firms in Fremont, California, call 1-800-993-9400 or visit Contact Progent.