Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Fremont
ProgentProgentís consulting support for network service organizations in Fremont California enables you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent extension of your in-house network support group. These services can ease the way for you to grow your revenue, fill out your service portfolio, create happy customers, and increase your bottom line.

Progentís nationwide roster of network experts, PC support specialists, IT administrators, and data security professionals have acted as seamless supplements to the support groups of some of the worldís largest IT service firms. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progentís transparency lets you strengthen and protect your branding.

Progent is an IT support firm with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT service firms rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program allow you to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's online desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metros is available across the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients enter incident reports by means of your branded Internet portal, a toll-free number, or by directing a message to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to become a single source for practically all technical expertise your clients may require. You can build your team and strategic in-house competencies steadily without having to decline new business due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Detailed Service Reporting: Progent uses an advanced service documentation system to ensure that all services performed are fully described. This enables your IT support organization to shift service assignments to in-house personnel once you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on more jobs outside your core areas of excellence and serve additional territories without assuming the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more services to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT service business.
  • Rapid Escalation: With a sizable roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center services to high-level consulting. Effective remote service saves money and produces quick solutions.
  • Advanced Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Fremont, California Organizations
Progent's seasoned team of certified engineers can provide Fremont, California companies a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Fremont, California
For additional information about Progent's reseller program for IT service firms in Fremont, California, call 1-800-993-9400 or see Contact Progent.