Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Fremont
Progent’s consulting support for network service organizations in Fremont California enables you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent extension of your in-house network support group. These services can ease the way for you to grow your revenue, fill out your service portfolio, create happy customers, and increase your bottom line.
Progent’s nationwide roster of network experts, PC support specialists, IT administrators, and data security professionals have acted as seamless supplements to the support groups of some of the world’s largest IT service firms. Progent’s breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent’s transparency lets you strengthen and protect your branding.
Progent is an IT support firm with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who need 24x7 support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT service firms rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program allow you to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service companies include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to become a single source for practically all technical expertise your clients may require. You can build your team and strategic in-house competencies steadily without having to decline new business due to a lack of expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Fremont, California Organizations
Progent's seasoned team of certified engineers can provide Fremont, California companies a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Fremont, California For additional information about Progent's reseller program for IT service firms in Fremont, California, call 1-800-993-9400 or see Contact Progent.