Fremont Consultants for IT Service Organizations
Temporary Support Team Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Fremont
Progent's consulting services for IT service firms in Fremont California enables you to provide your customers Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your revenue, expand your service offerings, create happy customers, and increase your profits.
Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless expansions to the support staffs of some of the country's largest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT service business, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is a network consulting firm with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to configure and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your support volume, the range of technical issues your company can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT support companies include:
- Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
- Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at extra cost.
- Optional on-premises service in major metros is available throughout the US at extra cost.
- You keep full control of your clients and billing.
- Your customers submit service requests through your custom branded web portal, a toll-free number, or by sending a request to your assigned mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, under your coordination, and bills you rather than your customer.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Documentation: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are thoroughly described. This makes it easy for you to shift account responsibilities to in-house personnel when you have sufficient staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can quickly and safely accept additional opportunities beyond your core fields of expertise and serve new geographies without the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by offering more services to more customers under your own company name.
- Add to Your Services Catalog: Progent offers top-tier support in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
- Remote Support Professionals: For two decades, Progent has provided remote IT support from Help Desk support to high-level consulting. Efficient remote service saves money while delivering fast results.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Fremont, California Companies
Progent's seasoned team of certified consultants can provide Fremont, California businesses a broad range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and MS Entra Planning
- Microsoft 365 Configuration
- Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud
- Online Network Support
- Telecommuter Support Services
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Cybersecurity Expertise
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Providers in Fremont, California To learn more information about Progent's consulting support for IT service firms in Fremont, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Identity Authentication Troubleshooting
MFA and Single Sign-on IT Consultant
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices.
DoubleTake Carbonite Software Availability Online Support
Consultant DoubleTake Carbonite Software Backup
DoubleTake/Carbonite Software offers a family of products designed to provide small and midsize companies a range of affordable alternatives for backing up and restoring business-critical applications such as Microsoft Exchange, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite technology into small company IT networks to achieve an advanced level of availability and business continuity readiness at a budget-friendly price.
Solaris Remote Consultants
Consulting Services Linux Remote
Progent offers nationwide remote phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX/Linux and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology budget by preserving client efficiency and shortening the hours charged for network analysis and repair. Advanced remote support utilities and experienced service specialists and engineers combine to enable Progent to solve most IT problems without squandering time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or via a mix of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to help with the most difficult system issues.
Hornetsecurity Altaro VM Backup and Hyper-V Support Services
Altaro VM Backup and vCenter Outsourcing
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises consulting services to assist you to plan, install, optimize and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.
Check Point 19000 Quantum Force Firewalls Security Auditing
Check Point Newxt Ceneration Firewalls Network Security Auditor
Progent's Check Point consultants can help you choose and configure Check Point Firewall software and hardware powered by Check Point's security platform to provide an affordable and efficient security defense for your IT network. Progent can also help you integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other vendors and provide a central source for continuing technical support, administration, education, and consulting expertise.
Professionals Private Cloud Virtual Datacenter Hosting
Private Cloud Virtual Datacenter Hosting Consultant
Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small organization's production servers in a solution that delivers the maximum degree of dependability and expandability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management services are based on mature virtualization technologies that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class fault tolerance and an unmatched level of vendor flexibility.
CCIE Certified Meraki Management Consulting Services
Top Meraki Switch Topology Support and Integration
Cisco's Meraki family of switches are intended for sites ranging from small branches to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting to assist your company to plan and deploy an efficient network architecture that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, configure policies to maintain security and compliance, develop and test a disaster preparedness strategy, and troubleshoot technical issues associated with any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a cohesive networking solution.
California Configure
Nationwide Support Network Consulting
Progent's Technical Response Center provides low-cost nationwide extended hours remote assistance for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals offer extended hours phone help and online direct network connection to troubleshoot and repair network problems rapidly and economically.
Wireless Network On-site Support
Building-to-building Wireless Troubleshooting
Progent's wireless consultants can help small companies plan, choose, evaluate, install and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a level of security that equals or excels wireline interfaces. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to select and install the wireless link solutions that fit best with your business requirements.
Progent Management Computer Service Providers
Technology Consulting Progent's Management
Progent's management team consists of industry veterans with years of background delivering network consulting services, troubleshooting, and strategic information system planning to businesses ranging in size from small offices to global enterprises. Great service requires great people, and Progent has assembled a management staff able to provide customers with the best service value available anywhere.
Extended Helpdesk IT Consultants
Supplemental Help Desk Setup and Support
Progent's Microsoft certified Consultants provide three service programs to help medium-size and large businesses develop an efficient and successful internal Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment evaluation, process analysis and improvement, executive reporting, education of in-house staff, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help businesses sift through the numerous top level Help Desk software packages on the market and determine what products might be too costly, lack key functions, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for organizations who want to augment their internal Help Desk team for special tasks or to fill in for vacationing or incapacitated workers.
Remote Support Adaptive Security Device Manager
Cisco ASA 5500-X Firewall Remote Support
Progent's experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support covering architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack defense, and safe access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to scalable enterprise-grade appliances, Cisco PIX and ASA Firewalls provide a high level of protection, performance, and excellent availability for network environments of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security holes.
Microsoft Sharepoint Server 2013 Network Integration
Small Business Computer Consulting Company Project Server
Progent's Microsoft-certified experts offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can help you design, integrate, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
On-site and Remote Support Windows 11 Compatibility Testing
Microsoft Certified Partner Windows 11 Management Computer Engineer
Progent's Windows 11 consulting experts can provide a variety of services for Windows 11 including cloud integration, mobile management, at-home workforce connectivity, data and identity security, centralized deployment, and Help Desk support services.
Ekahau Wi-Fi Network Design Specialist
Ekahau Sidekick Wi-Fi Network Design IT Consultant
Progent's Ekahau-certified Wi-Fi site design consultants can help your business to plan, implement, optimize, manage and debug a Wi-Fi network adapted to your venue. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for debugging RF problems, and Ekahau Insights for monitoring the health of multiple Wi-Fi sites.
Server patch management Consulting
Software patch management services Consulting
Progent's support services for patch management offer businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, such as scanners, network infrastructure appliances like switches and wireless access points, and Internet-of-Things devices like alarms and health monitors.
Technical Support Services Monitoring and Reporting
Professionals System Center MOM
Remote 24x7 monitoring, automated alerts, and periodic reports are vital to maintaining the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a degree of protection that was once limited to enterprises. Progent can provide a variety RMM options available as low-cost service packages created to assist your company to detect and fix a an array of network issues before they get big enough to hurt your business.
Integration Support Windows Server 2012 R2
Windows Server 2012R2 Clustering Specialists
Progent's Microsoft-certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT support team, create a corporate-wide security strategy, automate IT management, help with application development, and generate and test a disaster recovery/business continuity plan.
Offsite Employees Endpoint Management Remote Troubleshooting
At Home Workers Endpoint Management Consultants
Progent can assist small and mid-size businesses to configure unified remote endpoint management systems for administering endpoint devices operated by work-from-home employees.
macOS Security Audits Remote Consulting
Mac Spam Filtering Consulting Services
Progent's CISM-certified security staff can help you safeguard your Mac environment through professional services such as running security audits, recovery from virus and worm penetrations, configuring firewalls, integrating safe remote and mobile access, installing automated software for protection against viruses, spam, and malware, and developing a comprehensive security strategy appropriate for the particular objectives of your corporate information system.
Network Consultant Windows Server 2022 Windows Admin Center
Windows Server 2022 Azure Arc Professionals
Progent's Microsoft-certified Windows Server 2022 consultants can assist your organization to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
Urgent Solaris Consultants
Solaris Consultant
Progent's Solaris platform support services offer small companies and software developers support for managing and maintaining Sun Solaris systems that coexist with Microsoft-based technology. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient one-stop source to help you build and maintain a protected and reliable mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by combining Windows with major variants of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Identity Verification Specialist
MFA and Single Sign-on Configuration
Progent's Duo services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Live Communications Server 2007 Professional
Microsoft LCS Server 2007 Online Help
Microsoft Office Communications Server delivers IM and presence as part of an extensible, enterprise-grade solution featuring advanced security, transparent compatibility with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. The product allows cost savings and improved operational efficiencies, increased individual productivity, and better IP protection. Microsoft Communications Server 2007 has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite configuration support and troubleshooting help for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and execute an efficient migration that will add significant strategic value to your information network
CIO Information Technology Consulting
Setup and Support Chief Information Officer
Progent can supply small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate appropriate technology to improve business operations so they align better with your business goals. Your company can create and install a well conceived information technology strategy without absorbing the cost of a full-time Chief Information Officer.
Microsoft Windows 2003 Cluster Server Technical Consultant
SQL Server Cluster Support Outsourcing
Progent's Disaster Recovery/Business Continuity specialists offer in-depth experience helping small organizations to reduce system downtime by providing affordable online consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progent's business continuity experts can help your company to plan and test a sensible business continuity strategy that aligns with your business needs and budget. Progent's disaster recovery specialists can help you to architect, deploy, and support resilient technologies such as redundant Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.
24-7 Setup and Support Operations Manager
System Center Operations Manager Network Engineer
Remote continuous network monitoring, automated alerts, and periodic analytical reporting are crucial to maintaining the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that businesses of any size can afford a level of network stability that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as economical services created to help your company to identify and resolve a an array of IT network issues before they can disrupt productivity.
Troubleshooting Exchange Online Archiving
Microsoft 365 Exchange Online and on-premises Exchange Remote Support
Microsoft supports seamless hybrid environments that integrate Microsoft 365 and local Exchange deployments. This permits you to have some mailboxes located at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide occasional support to help you through challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and within budget.
Urgent Shared Call Center Economics Professionals
Co-managed Support Desk Costs Integration Support
Progent's Help Desk Call Center management and co-management service programs help companies to cut costs and increase productivity.
Consulting domain management
ProSight infrastructure documentation management Professionals
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of the time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it.
Emergency Exchange 2016 DLP Consulting Services
Engineer Exchange 2016 eDiscovery
Progent can help your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, databases and log files; configuring hardware load balancing for fault-tolerant CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Immediate Microsoft Office SharePoint Server 2019 Computer Consultant
SharePoint Server 2016 Network Engineer
Progent's Microsoft-certified consultants offer businesses of any size consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for intelligently connecting people, teams and data. Microsoft SharePoint provides a common location for your workers or clients to access, organize, share and manipulate relevant information, documents, and applications and to communicate with one another. SharePoint enables faster and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, teams and projects with the knowledge they've created in a way that makes data easy to find, download and apply. Progent's SharePoint experts can assist your organization to maintain your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Shared Service Desk Economics IT Consulting
24-7 Shared Support Desk Economics Support Outsourcing
Progent's Helpdesk management and co-management services help organizations to cut costs and improve productivity.
24/7 SQL Server Replication Consultants
SQL Server 2008 Upgrade Help
Microsoft SQL Server 2005 delivers powerful, familiar tools to IT experts and network users, lessening the difficulty of creating, deploying, managing, and using company information and database applications on platforms ranging from handheld devices to enterprise information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in planning and building data-driven, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
CISM Certified Cybersecurity Management Consult
Open Now CISM Security Evaluation
Progent offers the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the basic competencies and international standards of performance that IT security managers are expected to master. CISM provides business management the confidence that those who have earned their CISM credential possess the background and knowledge to provide effective security administration and consulting services.
Systems Management Server Consulting
Setup and Support SMS Migration
Progent's Microsoft certified experts offer small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical software quickly and automatically to appropriate workers, lower product expense and adhere to licensing agreements by understanding usage profiles, enhance Windows security by improving your knowledge of vulnerability and by installing targeted updates, manage your external workforce through industry standards independent of connection or location, and reduce operational costs by efficiently utilizing the administrative functions incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch control, and asset tracking management including software and hardware inventory.
Solaris Online IT Outsourcing Group
Sun Solaris Remote Services
Progent offers national remote phone support and consulting services for businesses that operate Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft products. Online network consulting provides maximum leverage for your IT budget by extending user productivity and limiting the time charged for network analysis and repair. Advanced online access utilities and skilled technicians and consultants combine to enable Progent to handle most IT issues without wasting time and money by traveling to your location. In most of situations your IT problems can be remediated by telephone or via a combination of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM premier security professionals to assist with the most difficult system problems.
Windows 2008 Cluster Remote Troubleshooting
Online Technical Support Fault Tolerant Interoffice Connectivity
Progent's Disaster Recovery/Business Continuity consultants offer extensive experience assisting small businesses to minimize system downtime by offering affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT design, backup/restore systems, and non-disruptive maintenance. Progent's business continuity experts can assist you to plan and test an efficient business continuity plan that matches your business needs and IT budget. Progent's disaster recovery engineers can help you to design, deploy, and support fault-tolerant technologies including non-stop Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and geographically dispersed data centers.
Fully Redundant Internet Network Support and Help
Windows Cluster Online Support Services
Progent's Disaster Recovery/Business Continuity specialists offer in-depth experience helping small and mid-size businesses to minimize system downtime by providing cost-effective online consulting services for disaster recovery/business continuity planning, fault-tolerant IT infrastructure, backup/restore systems, and transparent maintenance. Progent's business continuity consultants can assist your company to develop and validate an efficient business continuity strategy that aligns with your business needs and budget. Progent's disaster recovery specialists can help you to architect, deploy, and manage resilient technologies including redundant Internet access, virtualization, clustering, network load balancing, continual off-site backup, and multi-location data centers.
Work at Home Security Online Help
Support and Integration Offsite Workers Security
Progent can assist small and mid-size companies to implement endpoint device security protection systems and deliver cleanup services for remote workers.
Hornetsecurity Altaro 365 Total Backup Configuration
Hornetsecurity Altaro M365 OneDrive Backup Computer Consultant
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
CRISC Certified Security Contractors
Consulting CRISC Risk and Information Systems Control
Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management solution following leading practices identified by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.
NetApp Clustered Data ONTAP Engineer
NetApp MetroCluster and FlexPod Consult
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with continual replication to provide fast, zero data loss disaster recovery between sites located up to 300km apart from each other. Progent's team of seasoned network consultants can assist you to design, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical needs and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your MetroCluster DR system to show adherence with industry standards and government requirements.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Configuration Online Support Services
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Site Survey Online Technical Support
Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, administer, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
24-7 Amazon Marketplace Web Service development Developer Firm
Microsoft and Cisco Authorized Expert Amazon Marketplace Web Service integration Design Firms
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales, vendors can broaden their market, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.
Altaro 365 Total Backup Information Technology Consulting
Hornetsecurity Altaro M365 OneDrive Backup Consultant Services
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
VMware Site Recovery Manager and NSX Specialists
VMware vRealize Orchestrator vRO Consulting Services
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager and VMware NSX.
Phobos ransomware recovery Technology Professional
ransomware cleanup and file restore Specialist
Progent's experienced ransomware recovery experts can assist you to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
24-Hour wireless controller Network Consulting
8540 wireless controller Support Outsourcing
Cisco's Catalyst line of wireless controllers simplify the administration of wireless networks by unifying the provisioning and control of wireless APs, tuning Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing Wi-Fi availability with fast auto-failover, and hardening security by detecting cyber threats and analyzing traffic content based on user type and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco Wi-Fi solution or carry out an efficient transition to Cisco's modern wireless controller solutions.
Progent Phone Numbers
Progent Contact
For small companies interested in Progent's IT outsourcing, design expertise, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
Best Practices Information Technology Integrators
Online Consulting Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the forefront of network support, executing a wide range of technical projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.
Remote Support SCCM 2012
Top Technology Consulting SCCM 2012 Troubleshooting
Progent can help you to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your evolving business needs. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.
