Fremont Consulting for IT Support Firms
Temporary Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Fremont
Progent’s consulting services for network service organizations in Fremont California allows you to offer your customers Progent's consulting and Help Desk support using your company's brand as a seamless extension of your in-house IT support team. These services can help you grow your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.
Progent’s nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent supplements to the IT staffs of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge allows you to widen the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is a network consulting firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has delivered remote technical support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent invoices you exclusively and works under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT support companies do not have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to retain their company branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technologies your company can handle, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Standard support hours are from 5am to 7pm PST, five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metro areas is offered throughout the US at extra cost.
- You have full control of your clients and invoicing.
- Your customers enter requests through your branded web portal, an 800 phone number, or by directing a request to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to act as a single point of contact for practically all technical expertise your clients may require. You can build your staff and core in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your in-house support group, responding to your coordination, and invoices you rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Reporting: Progent utilizes an advanced service reporting system to ensure that all IT services delivered are fully described. This enables you to transfer account assignments to in-house personnel when you have sufficient people and relevant skill sets.
- Safely Grow Your IT Support Business: You can easily and affordably accept more jobs beyond your core areas of expertise and serve new geographies without exposure to the risks associated with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more services to more customers under your own brand.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
- Rapid Problem Escalation: Thanks to a sizable team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
- Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk support to high-level consulting. Effective online service cuts costs and produces quick solutions.
- Advanced Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Fremont, California Companies
Progent's seasoned team of certified consultants can deliver Fremont, California companies a wide array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- AD Planning
- Microsoft 365 Integration
- Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Online Network Support
- Telecommuter Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Consultants
- Security and Compliance Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- Apple iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More About Progent's Consulting Program for Network Service Providers in Fremont, California For additional details about Progent's consulting program for IT service organizations in Fremont, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
CCIE Certified Small Business WAP321 Specialist
Small Business Wireless AP Remote Support
Cisco's Small Business 100, 300 and 500 series of access points are Linux-based devices designed as value-priced wireless solutions for light workloads. Progent's Cisco CCIE wireless network experts can provide online or onsite configuration and debugging services to help your organization to plan, configure, upgrade, optimize, administer and troubleshoot Cisco Small Business wireless AP deployments of any size or architecture.
Security Auditor SonicWall NSSP 12000 Firewall
SonicWall NSA 5650 Firewall Cybersecurity Companies
Progent's SonicWall firewall experts can show you how to configure, manage, and update SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 products. Progent's CISM and GIAC-certified network security experts can help you incorporate SonicWall firewalls into a complete security plan and design protection into your business operations.
VMware vCloud Director vCD Professionals
VMware NSX Architecture Consult
VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the entire logical network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
Windows Server 2012 R2 Hyper-V Virtual Switch Integration Support
Windows Server 2012R2 Virtual Fibre Channel Support and Integration
Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your organization, create test environments and rollout strategies, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support team, create a corporate-wide security plan, streamline network administration, help with application development, and generate and validate a DR/BC plan.
Windows Server 2019 Hybrid Integration Onsite Technical Support
Windows Server 2019 Windows Defender ATP Consultant
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 offers major enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
24/7 Solaris Remote Services
Solaris Remote Consultancy
Progent offers nationwide remote help and troubleshooting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX and Microsoft products. Online technical support offers maximum return for your IT dollar by protecting user efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online access technology and experienced technicians and engineers allow Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In most of situations your network problems can be dealt with by telephone or through a mix of telephone help and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISM and CISSP premier security professionals to help with the most difficult system problems.
WAP Computer Consulting
8500 Wireless Controller Network Consultant
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to deploy, administer, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft Entourage for Mac Classes
Mac Office Excel Training
Progent can provide onsite education customized for people who want to broaden their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online training for Mac applications.
Professional Windows Server Essentials Security
Windows Server Essentials Migration Engineer
Windows Server Essentials is a value-priced, versatile platform that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the new hybrid networking paradigm that combines local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly remote consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential business advantages of moving to Essentials and implementing a hybrid local/cloud design for your network ecosystem. Progent can provide full-service project management support to help you design and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent also offers continuing consulting help, troubleshooting, and customized training.
SCCM 2007 Windows Server Deployment Information Technology Consulting
SCCM 2007 Device Management Online Consulting
Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager to streamline administration, improve security, and boost productivity by ensuring that critical applications are always current, managing licensing, and reporting resource usage profiles so you can make smart purchasing choices. When your organization is set to update your SCCM 2007 configuration management ecosystem, Progent can help you to prepare for and carry out an efficient migration to System Center 2012 Configuration Manager.
Forefront TMG Firewall Integration Services
Microsoft Forefront TMG 2010 Remote Consulting
Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a centrally administered Internet gateway that delivers a single-server solution for a variety of security functions including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can assist you to design and carry out test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist your organization to upgrade economically to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.
Microsoft Experts Windows 10 MDT Technology Professional
Expert Microsoft Certified Network Setup Windows 10 Migration
Progent's Windows consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and on-premises evaluation and upgrade support for Microsoft Windows 10 offered by Progent's experts include ROI estimates, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, group and personal training for network management staff and users, and ongoing Call Center support services.
Engineer Microsoft Dynamics GP System Upgrade Akron, Summit County
Microsoft Dynamics GP Update Planning Consult Akron, OH
Progent's consultants have delivered support for Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, customization, education, and troubleshooting since the product's original release. Progent can provide top-tier expertise for updating out of date Dynamics GP/Great Plains deployments. Progent can help you to plan, validate, and carry out a cost-effective upgrade from a a legacy version to the newest release of Dynamics GP.
Microsoft Expert Technical Support Services Exchange 2016 Upgrade Planning
Network Engineer Exchange Server 2016 Upgrade Planning
Progent can assist your business in any and all phases of your upgrade to Exchange Server 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Tracking Service Costs Consultant Services
Microsoft Expert Services Documentation Computer Consultants
Progent uses an enterprise-class support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every client. The practice of documenting and organizing support records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Repair Installation Progent Management
Progent's Management Small Business Computer Consultant
Progent's management team consists of seasoned veterans with years of background delivering computer consulting, technical support, and strategic information system planning to businesses ranging in size from startups to global enterprises. Great service calls for great personnel, and Progent stands out by having assembled a management staff able to provide businesses with the best service value in the industry.
Contract CRM Consultants Contract Jobs
Contract Network Engineer Work At Home Job
Our Experts Team offers consulting in key technologies that include Apple OS integration and programs; Consulting for Linux-based, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and specialized application help; Chief Information Officer, management information analyst, and project management outsourcing; Custom program design and deployment; Web, eCommerce, EDI, and customer portal development and integration; Database support and efficiency consulting; Business information expertise; and Telecom systems support.
Integration Services Meraki Switch Planning
Setup and Support Meraki and Catalyst Switch
Cisco's Meraki MS family of switches are intended for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting to assist you to design and implement an efficient network solution based on Meraki MS switches, streamline network administration with Meraki's cloud-based management tools, define policies to maintain security, create and validate a disaster preparedness plan, and resolve issues related to any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking infrastructure.
System Center Configuration Manager Support and Integration
SCCM Policy Settings Network Consultant
System Center Configuration Manager automates software deployment at scale, simplifies compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health reporting, enables safe end-user self service, and offers a single control mechanism for administering mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration specialists can assist your organization with any facet of planning, implementing, operating and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.
Juniper SRX650 Router Firewall Setup
Consulting Services Juniper SRX Series Gateway
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
MAS 90 Contract Development
Remote Macola Development
Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to suit your specific business needs. Progent’s Microsoft consultants provide experience in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce integration services for secure, corporate-wide resource sharing as well as interfacing with Customer Relationship Management products.
Supplemental Help Desk Online Help
Computer Consultants Shared Call Center
Progent's Microsoft and Cisco authorized experts provide several ways to help medium-size and large companies create a cost-effective and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Deployment Services help companies sift through the various top level Help Desk software packages on the market and decide which packages might be too costly, miss critical capabilities, or align poorly with your company's business goals. Progent also provides temporary staffing for companies who need to reinforce their internal Help Desk team for special projects or to fill in for vacationing or indisposed personnel.
Remote Data Backup and Restore Services Specialist
ProSight Data Protection Services BDR Solutions Onsite Technical Support
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data.
Online Support SharePoint 2013 Excel Services
Network Consultants SharePoint 2013 eDiscovery Center
Progent has been delivering SharePoint consulting services since the first SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of IT know-how to help businesses of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide whether an in-house, online or hybrid configuration is most sensible for your company; and pick the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in individual tasks related to your SharePoint 2013 migration.
Exchange 2003 Upgrade Remote Troubleshooting
Integration Exchange 2003 Server Upgrade
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, reduces ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include assistance with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business goals.
System Center 2016 Virtual Machine Manager Engineer
Online Consulting SCDPM 2016
Progent has over a decade of experience deploying, and supporting the core platforms that make up Microsoft System Center and can help you to plan, install, support, and fix your System Center solution to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent's consultants can help you to upgrade to the latest edition of System Center from an earlier one or from another IT management solution to deliver the benefits of best-in-class deployment, automation, security, plus datacenter and application performance monitoring.
Excel Power View Development
Excel Reporting Programming
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of online services to help you to plan, develop, pilot test, install, administer, and troubleshoot applications powered by any release of Excel, including Excel Online and Office 365 Excel. Progent can assist you to move your existing Excel applications to the newest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between various versions of Office Excel. Progent offers on-demand help to organizations looking for a fast fix to a specific issue related to Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business applications based on Excel. Progent's cost-effective webinar training classes for Excel can be customized to meet the needs of individuals or groups.
Excel 2013 desktop Consultancy
Excel 2016 Consultant Services
Progent's certified Excel and Office 365 Excel application consultants can provide a broad variety of online support services to help your organization to design, develop, pilot test, install, manage, and troubleshoot applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist your business to upgrade your existing Excel solutions to the newest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android phones and tablets, and fix compatibility issues between different versions of Office Excel. Progent offers on-demand help to organizations who need a fast solution to a specific issue related to Excel and Progent can also provide comprehensive project management support for migrating or creating line-of-business applications based on Office Excel. Progent's affordable online training classes for Office Excel can be customized to meet the special requirements of individuals or teams.
Exchange 2013 Management Information Technology Consulting
Urgent IT Services Exchange 2013 VoIP
Microsoft Exchange 2013 incorporates major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements affect vital areas such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Exchange 2013, create a cost-effective validation and rollout plan, and train your IT team to manage your Exchange 2013 environment. Progent also offers affordable remote support and management for Microsoft Exchange 2013.
Solaris Network Consultants
Top UNIX Consultant
If your office computer system mixes Sun Solaris technology with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive environment that allows all your OS platforms to coexist for simple management, transparent information exchange, high availability, superior performance, and tight security. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings feature network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network support and troubleshooting, in-person technical support, and Help Desk outsourcing.
Immediate Knowledge Transfer Operating System
Microsoft, Cisco and Security Certified Experts One-On-One Training Network
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent has little competition. Medium-size businesses who work with trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Exchange 2013 Outlook Web App Consulting Services
Exchange 2013 Active Directory Remote Technical Support
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned structure. These enhancements favorably impact key areas like ease of administration, high availability (HA), security, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the possible business benefits of upgrading to Exchange Server 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange 2013.
Windows 10 Compatibility Testing Network Consult
Microsoft Windows 10 Assessment and Deployment Kit Consulting Services
Progent's Windows consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and onsite evaluation and migration services for Windows 10 offered by Progent's consultants include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, teleworker connectivity, data and identity security, automated deployment and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and users, and ongoing consulting support.
Dynamics GP Upgrade Planning Specialists Akron, Summit County
Akron Ohio Dynamics GP System Update Planning Engineer
Progent has delivered support for Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered integration, software development, training, and debugging services since the product's original release. Progent offers in-depth support for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help you to design, validate, and carry out a cost-effective upgrade from a a legacy release of GP to the newest release of Dynamics GP.
Branch Location Help and Support
Remote Office Computer Consultants
Years of experience delivering Microsoft support and Cisco network consulting has enabled Progent to build a unique capability for serving branch offices that require network help with the responsiveness associated with with small companies but which includes effective communications, complete documentation, and adherence to enterprise IT standards. If your corporation maintains a remote office situated anywhere in or any region served by Progent's engineers, Progent can provide a wide array of in-person and off-site IT support services and system design expertise.
Consultancy Blackberry
Microsoft Activesync Professionals
Progent’s consultants offer expertise in a variety of disciplines relevant to mobile connectivity including system topology, Activesync, wireless security, wireless email, Windows Mobile, RIM Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified professionals can save your company time and money by using their wireless experience to show you how to select and integrate wireless networking technologies that make sense for your business. Progent can also tune your IT architecture so that mobile data devices work better.
