Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Fremont
ProgentProgent's consulting support for network service organizations in Fremont California enables your company to offer your clients Progent's consulting and Help Desk support using your brand as a seamless augmentation of your regular IT services group. This can help you grow your client base, flesh out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT service businesses. Progent's range of expertise allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network support company with two decades of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to an effective service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also difficult to set up and manage. Smaller IT support providers do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support volume, the range of technical issues your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is offered throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your clients enter requests through your custom branded Internet portal, a toll-free phone number, or by directing a message to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service providers allows your support team to act as a single point of contact for virtually all IT expertise your clients may require. You can build your staff and core in-house competencies steadily without being forced to turn down opportunities due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, under your coordination, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an advanced reporting platform to ensure that all IT services delivered are fully described. This makes it easy for you to shift service responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and affordably accept additional opportunities beyond your core areas of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service provider by delivering more solutions to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: Thanks to a large team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Efficient online service cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Fremont, California Companies
Progent's nationwide team of certified consultants and technical experts can provide Fremont, California businesses a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Learn More About Progent's Consulting Program for Network Service Firms in Fremont, California
To learn additional information about Progent's reseller program for network service firms in Fremont, California, call 1-800-993-9400 or see Contact Progent.