Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Fremont
Progent's consulting services for IT service firms in Fremont California enables you to provide your customers Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your in-house IT services team. These services can ease the way for you to grow your revenue, expand your service offerings, create happy customers, and increase your profits.
Progent's nationwide team of network experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless expansions to the support staffs of some of the country's largest IT support firms. Progent's range of expertise allows you to add to the capabilities of your IT service business, and Progent's transparency helps you strengthen and preserve your company's brand.
Progent is a network consulting firm with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to configure and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations a practical way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your support volume, the range of technical issues your company can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT support companies include:
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Fremont, California Companies
Progent's seasoned team of certified consultants can provide Fremont, California businesses a broad range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:
Learn More Details About Progent's Consulting Support for IT Service Providers in Fremont, California To learn more information about Progent's consulting support for IT service firms in Fremont, California, call 1-800-993-9400 or visit Contact Progent.