Fast Online Troubleshooting for Fremont California IT Networks
For businesses located in Fremont California, Progent provides remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most information system issues rapidly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which promote the maximum degree of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your company's environment without violating corporate security.
Progent's sophisticated customer support reporting system maintains extensive documentation for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to each customer by every consultant. This history of anomalies and repairs is structured as an easily exploitable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's online service specialists are able to determine the most efficient resolutions promptly.
Remote technical support services provided by Progent to customers in Fremont California include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to help you company to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most complex issues occurring in network design, integration, administration, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs provide excellent value because their depth of expertise permits them to find solutions for problems rapidly. In many cases, less experienced engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can tie into your network using advanced on-line troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of networking products. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment services, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recover rapidly following a serious penetration. Security support services available from Progent include: comprehensive information security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad range of information technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote help analyzing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your Fremont Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software to address the unique demands of your corporation, or adding occasional online personnel to work with your existing Call Center team to deal with unusually busy situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Fremont California rapid contact with a reliable network service resource with years of experience providing phone support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk recognition as a crucial driver of company performance, and Progent's aim is to solve and not just document IT problems.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team provides online and in-depth engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Fremont California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your IT maintenance is proactive and automated. By detecting emerging issues before they grow into full-scale emergencies, proactive monitoring can head off disruptive and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on multiple platforms.
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Fremont California, Progent's online network support engineers are ready to provide effective and affordable IT support the instant your business needs it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Fremont company works with a local freelance consultant or maintains a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with unexpected system emergencies or particularly complicated integration projects.
Advantages of Progent's IT Support for Organizations in Fremont California
Progent's online network troubleshooting services enable your Fremont organization to have the advantages of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business value by becoming more available, productive, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
For most offices in Fremont California, nearby computer support providers, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of network issues. However, major troubles might spring up when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support technicians. In these instances, Progent's online service professionals offer an easy, quick, and economical solution to supplement your local resources and to transfer useful knowledge to improve your capability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller companies often rely on individual freelance service providers. Although freelance service people have smaller overhead than big support firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of fallback help may force your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always available.
- Create a Solid Basis for Seamless Expansion
Organizations often start with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly built environments need careful analysis, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to offer the stable foundation to meet vital business requirements and simplify future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations need guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of promoting business success and enhancing efficiency. They hardly need a computer consultant who is trying to sell a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Support from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.