Immediate Remote Help for Fremont California IT Networks
Urgent Online Help for Fremont SystemsFor organizations in Fremont California, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.

Progent's online support engineers provide excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you receive. Unlike many online service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow turn into large bills. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes which ensure the highest degree of effectiveness for online engineering help and repair for information networks of any size. Progent's remote service group can connect to your company's system remotely without violating system security.

Progent's advanced technical support database application keeps detailed documentation for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support delivered to every Progent client by any Progent engineer. This archive of problems and solutions is organized as an easily retrievable proprietary knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions promptly.

Remote technical support services offered by Progent to clients in Fremont California include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of affordable, subscription-based services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all key areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time reporting utilities created to work with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid recovery of vital files, apps, images, plus virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to verify who you are on a device that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your in-house IT support staff. End user interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and updates, efficiency measurement, and management of the support database are consistent regardless of whether incidents are resolved by your in-house IT support organization, by Progent, or by a combination. You have unrestricted versatility to extend or reduce your share of support activity as needed. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and education. For more information about ProSight Co-Managed Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Call Center software to handle the special requirements of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center group to deal with high-demand events such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Fremont California instant assistance from a reliable support group with years of experience delivering phone consulting and remote repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a solid enabler of company productivity, and Progent's target is to solve and not just annotate network issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff offers remote professional engineering expertise and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Fremont California online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting potential issues before they expand into crashes, proactive monitoring can avoid stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of operating systems.
How Your Fremont Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Fremont California, Progent's online computer support engineers are ready to deliver expert and affordable IT help the moment your company needs it. More than two decades of offering online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises support calls.

Even if your Fremont office has a regular independent support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve unexpected system crises or especially complex integration projects.

Features of Progent's Remote Computer Services for Fremont California
Progent's phone help, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Fremont California the greatest leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, refined remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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