Immediate Remote Troubleshooting for Fremont California Information Networks
For businesses located in Fremont California, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve most network issues quickly. This lowers direct costs because service calls use up minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical online support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor fixes somehow turn into major invoices. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes which ensure the maximum level of efficiency for online engineering help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to interface to your company's network without breaching system security.
Progent's advanced service reporting system stores comprehensive records of all support that Progent's clients have received. Progent's team consultants have access to the records of support delivered to every Progent customer by every engineer. This database of anomalies and solutions is organized as a readily searchable proprietary database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Online technical support services available from Progent to clients in Fremont California include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts can provide computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and validates a person's network technology skills at the master level. CCIEs know how to handle even the most challenging problems surrounding network planning, deployment, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer exceptional value since their depth of expertise allows them to fix problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can connect to your environment via sophisticated remote troubleshooting tools to perform fast, safe, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of networking appliances. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs engineering help, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recover quickly after a serious breach. Security solutions offered by Progent include: in depth network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; setting up firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced remote support to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide array of information technologies including network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Fremont Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center staff of veteran network consultants offers your workers in Fremont California fast contact with an effective support group with extensive background offering phone help and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a major enabler of business success, and Progent's intent is to resolve and not just track IT issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth engineering support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Fremont California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your computer maintenance is proactive and automated. By uncovering possible trouble spots before they cause downtime, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support a variety of operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Fremont California, Progent's online network support engineers can provide expert and cost-effective system help the instant your organization needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix network problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Fremont company relies on a local freelance support technician or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle sudden network crises or particularly complex integration projects.
Benefits of Progent's IT Support for Offices in Fremont California
Progent's online network troubleshooting services allow your Fremont company to have the advantages of timely, enterprise-class network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient remote expansion of your local IT resources
With most companies in Fremont California, local network service resources, whether made up of freelance consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, major troubles may strike when local support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these cases, Progent's on-call support specialists give you an easy, quick, and affordable solution to augment your regular help and to transfer useful knowledge to increase your ability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For IT support, smaller offices commonly rely on individual freelance consultants. While freelance service people carry smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of backup help may require your business to go without help during an emergency. As your company expands, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your IT system stays up and running.
- Create a Scalable Basis for Smooth Expansion
Organizations typically begin with an information system created on a modest budget. Without a robust framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems need careful assessment, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure that can provide the solid foundation to meet critical business requirements and ease downstream expansion.
- Interact with Problem Solvers Rather Than Technology Resellers
Smaller organizations require advice and technical training to navigate through an ever more complicated array of technology alternatives capable of promoting business success and improving efficiency. They hardly need a computer consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to match IT consulting with the real interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical knowledge, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every customer. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.