Enlarging your remote workforce may have a major impact on network architecture, security, and company culture. Progent has 20 years of experience helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Fremont organization to select the right tools and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent can assist Fremont, California businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, endpoint security, data protection solutions, and unified management.

IP Voice Solutions for an At-Home Workforce
Extending the corporate PBX system to accommodate teleworkers is critical to supporting an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to support remote users. Many enterprises depend on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of all sizes to plan or maintain a telecommuter VoIP service that delivers the versatility, convenience and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their existing Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia apps used across the network. CUCM supports other combined media services such as unified messaging, video conferencing, and team collaboration networks. For more information about Progent's CUCM expertise, refer to Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other legacy VoIP products, visit Cisco CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network architecture to support these solutions and deliver online configuration and debugging expertise.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Fremont, California company, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Microsoft-certified SQL Server application programmers and database administrators offer remote expertise to help businesses of any size to build, manage, and maintain applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants offer help with any phase of the application life cycle in environments that range from small office databases to N-tier VLDB applications and data warehousing.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server and offers a easily managed web gateway that delivers a single-server platform for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, permits custom reports generated by SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft-certified engineers can assist you to plan and execute test and production implementations; interface Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also assist you to migrate smoothly to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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    Progentís Microsoft-expert engineers can help your organization to enhance your servers and/or workstations from 32 bits to 64 bits. Progent can help you to understand the costs and benefits of upgrading to 64-bit computing, design an efficient migration strategy that reduces operational disruptions, and offer inexpensive, professional remote help to assist you to install 64-bit software and applications on your current computers.

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    Progent's productive atmosphere will allow you to become a more capable consulting professional by improving your information technology knowledge and increasing the loyalty of your customers. Progent makes good on this commitment by recruiting the top professional experts for you to work with, offering a state-of-the-art system architecture, using specialized application tools to enable the highest quality of service, and by streamlining proven business models for finding and maintaining clients.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Dynamics GP software includes analysis and reporting capabilities that allow you to monitor all operations, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you create reports that let you understand your business more thoroughly, turning uncooked data into valuable management information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other tools in order to offer custom line-of-business application development and eCommerce applications that work seamlessly with Dynamics GP.

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    Microsoft SQL Server 2016 offers major improvements in performance, scale, data security, high-availability, mobile computing integration, plus integrated BI. New features include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Jason support, Row-level Security, Mobile Reports, and seamless control over on-premises and cloud-based resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist organizations of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.

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    Progent's Reseller Program for IT Service Firms lets you use Progent's consulting engineers under your own service brand as a transparent arm of your IT consulting team.

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    Progent's experienced ransomware recovery experts can assist your business to restore a network damaged by a ransomware cryptoworm like Ryuk, WannaCry, NotPetya, or MongoLock.

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    Progent offers nationwide remote technical support and troubleshooting services for companies that run Apple Mac OS X networks or whose IT systems include a combination of Mac with Microsoft technology. Progent's experts offer macOS and Mac OS X users a variety of services such as desktop assistance, upgrading to the current edition of Mac OS X from earlier versions of Mac, plus expertise with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone and iPad synchronization and troubleshooting, or moving to iCloud. Online network consulting provides optimum return for your information technology budget by protecting client efficiency and limiting the time charged for network repair services. Sophisticated online support utilities and experienced service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and expense by traveling to your location. In most of situations your network issues can be remediated over the phone or through a combination of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA certified security professionals to assist you with the most difficult system issues.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your business.

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    Progent can assist you in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V virtualization; setting up HLB; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook.

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    For large businesses, Progent can supplement in-house network support staffs by providing extensive background in supporting key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branch offices, Progent can act as a seamless local extension of corporate IT management. Progentís enterprise support services include company-wide security, remote branch office support, system architecture, Sarbox compliance, project management, and world-class service for multi-site network environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and technicians to help with a campus relocation or office move, or a network designer to assist with setting up or utilizing an Internet Data Center or co-location site.


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