Urgent Phone Support for Fremont California UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Fremont California, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical background and the advanced tools to solve most network problems quickly. This reduces direct expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor fixes manage to turn into major tabs. Progent's skill at dealing with problems efficiently results in your business conserving money.

Progent's Online Support Tools
Over time, Progent has developed an array of customized tools and proven methodologies that permit the maximum degree of effectiveness for online consulting and repair for small company IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to link to your network without violating corporate security.

Progent's sophisticated customer support reporting system maintains detailed documentation of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every Progent client by every Progent engineer. This history of issues and resolutions is structured as a readily accessible proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft permit access to additional vast technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Fremont California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's online network support professionals offer certified skills in an extensive set of disciplines. This breadth of capability allows Progent's consultants to resolve practically any problem that may take place in a small company network. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS networks, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based technical support services provided by Progent to companies in Fremont include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Important Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Fremont CaliforniaThe Cisco CCIE credential is the premier accreditation for network engineers, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most difficult challenges occurring in network planning, installation, maintenance, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional value because their broad experience permits them to resolve even the most intractable problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker efficiency but are not within the scope of your regular IT support personnel. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art on-line support tools to provide fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Windows Expertise
    Windows Experts for Fremont CaliforniaProgent's Microsoft-premier remote support professionals can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 integration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide range of remote desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Premier Network Security Professionals
    CISSP Premier Network Security Experts for Fremont CaliforniaProgent's qualified CISM and CISSP security consultants can provide a range of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a serious penetration. Security solutions offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Support
    Progent's Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick response from an effective Help Desk with professional telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or revamping your existing organization, identifying or customizing Help Desk application software to address the particular demands of your business, or providing temporary phone support staff to reinforce your internal Help Desk Call Center group during demanding situations like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced network professionals offers your customers in Fremont California immediate access to a large network service resource with extensive experience offering phone help and online repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's goal is to solve and not just record network problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To learn more concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can nurture the creative components of Apple Mac systems by offering remote help services and training in imaging, sound, and video. Progent's consultants can provide help in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production facility.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Fremont California remote computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating looming problems before they grow into full-scale emergencies, system monitoring can ward off stressful and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate a combination of operating systems.

How Your Fremont California Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
(510) 300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
(925) 362-2400 Walnut Creek Network Support Services

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage network environments that span local offices, data centers, and cloud resources.

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    Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and unified email/telephony solutions for companies. Progent offers affordable Exchange Server consulting services to strengthen email security and virus protection, achieve fault tolerant email, and facilitate remote and wireless email access. Progentís Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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  • Cisco Certified UNIX Online Networking Consultant
    Linux Remote Engineer

    Progent offers national remote phone support and troubleshooting services for businesses who operate Sun Solaris networks or whose IT systems feature a mix of Solaris and Microsoft technology. Online technical support offers maximum leverage for your IT dollar by preserving user productivity and shortening the time charged for computer analysis and repair. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network problems without squandering time and money by going to your location. In the vast majority of cases your network issues can be remediated over the phone or via a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to help with the most challenging system issues.

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    Progent's Windows Server 2016 disaster recovery experts can help your organization to design a disaster recovery solution based on Microsoft's latest Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum witness.

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    ProSight Network Health Assessment Consulting

    Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner and safer Active Directory implementation. Both options also provide the ongoing benefits of state-of-the-art remote network monitoring and management technology. These advantages can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime.

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    Progent's Apple Mac consultants can promote the creative aspect of Macintosh environments by providing help services and training in graphics, sound, and video. Progent's consultants offer expertise in a variety of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the basis for a powerful but manageable information. The IT demands of the Microsoft .NET products bundled with Small Business Server calls for a computer support expert with hands-on experience planning and building cohesive, comprehensive business network environments. Progent's SBS Server professionals have an average of more than 10 years of experience integrating business networks powered by Microsoft products. This expertise ensures you results in deploying, administering, and repairing network environments that incorporate the Small Business Server suite of servers and applications.

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    Progentís Technical Response Center (TRC) offers national extended hours remote troubleshooting for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service professionals provide after-hours phone help and remote direct computer access to isolate and resolve technical problems rapidly and affordably. The breadth of IT expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult problems to qualified specialists as needed. For critical problems, the Technical Response Center endeavors to respond to your call for service within one hour.

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    If you want to update your corporate web site, create internal webs for purposes such as HR or worker education, establish a high-impact web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can supply talented and experienced web developers. Progent's consultants can also show you how to build and manage a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to run your web tools.

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    With virtual server technology, businesses can operate many virtual servers on a single physical server. Virtual server technology allows companies to enjoy all the benefits of server segmentation, but without the costs associated with buying extra server hardware. Virtualization is the critical technology for private clouds, which provide important advantages such as reducing the costs of capital equipment, facilities, and management while improving data security, system reliability, and disaster recovery. Other useful server management options include server monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can help you in all aspects of server consolidation and administration to enable your company to cut costs and conserve time.

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    The Progent Test and Training Lab located at the QTS Colocation Center is available for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training environments for new technologies. For Progent customers without sufficient internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical network initiatives on schedule.

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    Citrix FlexCast Network Consulting

    For desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop environment that maximizes the strategic impact of your IT network; configure XenDesktop technology with your physical and virtual servers, end-user computers, and printers; migrate your older virtual desktop software to current releases of XenDesktop; and provide advanced online technical support. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop efficiently.

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    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter.

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    ISA 2006 IT Consulting

    ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft Internet Security and Acceleration Server engineers can help you design, cost-justify, test, install, configure and support the any edition of ISA Server 2006 on your network.

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    Progent's Cisco-certified SIP integration experts can help organizations of any size to plan, integrate, manage, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks and can provide cost-effective online or on-premises support to help businesses to move smoothly to a modern unified communications ecosystem that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.

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    Progent offers several network security service bundles designed to deliver larger enterprises a professional and thorough network security evaluation from a team of certified security engineers. All Progent's security assessment packages incorporate a collection of services like network scans from within and from beyond the network security perimeter, expert interpretation of captured data by certified security engineers, creation of a paper documenting the results, plus an interactive high-level executive outbrief and a detailed live review for internal IT managers.

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