For small companies in Fremont or anywhere in the state of California, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online support is designed to get the most out of your network support dollar. Progent bills per minute for phone assistance, so you owe only for the support that you receive. Unlike many remote service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into big invoices. Progent's skill at dealing with technical issues efficiently results in your company saving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned a set of optimized technologies and proven processes which ensure the highest degree of effectiveness for remote consulting and repair for small and midsize business information networks. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to link to your company's computer system without compromising system security.
Progent's proprietary customer support database application includes thorough histories of the support that Progent's clients have received. Progent's staff consultants have the benefit of the details of support provided to each Progent customer by any Progent engineer. This history of issues and repairs is structured as a readily exploitable internal database that permits Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft permit access to additional vast technical databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online consulting specialists can find the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Fremont or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Online Network Support Services Provided by Progent
Progent's online consulting engineers possess advanced credentials in an extensive array of technologies. This wide range of capability permits Progent's consultants to address virtually any emergency that may take place in a small or midsize company information system. Certifications earned by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help customers with multi-operating system environments, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to small businesses in Fremont and anywhere in the state of California include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency online help for analyzing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a consultant's networking skills at the master level. CCIEs know how to handle even the most complex problems encountered in network infrastructure planning, installation, management, protection, and repair. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience enables them to resolve even the most complex problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with identical problems that a CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone access to a CCIE so you can receive immediate assistance for serious network infrastructure issues that are hurting business efficiency but are not within the scope of your regular computer support providers. Progent's CCIE engineers can communicate with your computer system by means of advanced on-line troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of connectivity devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment,
Skype for Business migration support, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of remote desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISSP and ISSAP network security consultants offer a range of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recover rapidly after a damaging penetration. Security consulting services available from Progent include: thorough security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Fremont Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for smaller organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who need fast access to an efficient Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk Call Center or improving your established organization, selecting or customizing Help Desk software products to address the unique requirements of your company, or providing occasional phone support staff to reinforce your existing Help Desk Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned network professionals provides your clients in Fremont or anywhere in the state of California immediate access to a dependable technical support group with extensive background providing telephone-based consulting and remote troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to company productivity, and Progent's target is to fix instead of just track technical issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting support and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Word, and Microsoft Excel. To learn more information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative components of Macintosh computing by delivering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio or video or establishing an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Fremont, or anywhere in the state of California, remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By detecting potential problems before they evolve into downtime, automated monitoring can minimize disruptive and expensive information system crises. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on multiple operating systems.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services