For small businesses located in Fremont California, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support services represent excellent leverage because they are equipped with the practical background and the sophisticated tools to resolve most information system issues rapidly. Efficient support lowers immediate costs because solutions require a smaller number of billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves even more with indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast solutions somehow end up as big tabs. Progent's penchant for disposing of technical issues efficiently translates into your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed a set of customized technologies and proven methodologies which allow the maximum level of effectiveness for online consulting and repair for small and midsize company information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to connect to your company's system remotely without compromising network security.
Progent's proprietary technical support database system includes extensive histories of the service that Progent's clients have been provided. Progent's team service personnel have access to the details of services delivered to each Progent client by every Progent engineer. This history of problems and repairs is structured as an easily exploitable proprietary database that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft permit access to other massive technical databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service experts can determine optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Fremont California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online network support engineers have advanced credentials in an extensive set of technologies. This broad scope of technical skills allows Progent's engineers to resolve virtually any crisis that may take place in a small business network. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To help customers with mixed-OS environments, Progent also offers access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to companies in Fremont include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency online help for diagnosing problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network professionals, and validates a consultant's networking knowledge at the expert level. CCIEs know how to handle the most intractable problems associated with network infrastructure planning, installation, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent value since their broad experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can receive timely support for severe network infrastructure problems that are impacting business productivity but are not within the comfort zone of your regular computer service providers. Progent's CCIE support experts can tie into your computer system by means of advanced remote troubleshooting tools to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online service experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of online desktop services such as Windows 7 migration help, preparing for to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help your company to clean up rapidly following a damaging penetration. Security services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies frequently need. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Fremont California Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who want fast response from an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk or improving your established organization, selecting or modifying Help Desk Call Center software products to handle the unique needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk group during demanding scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network consultants gives your clients in Fremont California fast communication with a large technical support resource with substantial experience providing phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a crucial driver of business performance, and Progent's aim is to resolve instead of just track IT problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative facets of Macintosh systems by offering remote help support and education in graphics, sound, and motion video. Progent's consultants offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio or video or building an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Fremont California remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so your computer support is proactive and automated. By anticipating emerging issues before they expand into downtime, system monitoring can minimize disruptive and expensive service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a mix of platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services