For small and midsize businesses located in Fremont California, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the practical background and the advanced tools to solve most network problems quickly. This reduces direct expenses since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you pay only for the services that you receive. Unlike typical online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor fixes manage to turn into major tabs. Progent's skill at dealing with problems efficiently results in your business conserving money.
Progent's Online Support Tools
Over time, Progent has developed an array of customized tools and proven methodologies that permit the maximum degree of effectiveness for online consulting and repair for small company IT networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to link to your network without violating corporate security.
Progent's sophisticated customer support reporting system maintains detailed documentation of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services provided to every Progent client by every Progent engineer. This history of issues and resolutions is structured as a readily accessible proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft permit access to additional vast technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Fremont California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's online network support professionals offer certified skills in an extensive set of disciplines. This breadth of capability allows Progent's consultants to resolve practically any problem that may take place in a small company network. Certificates earned by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-OS networks, Progent also offers access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based technical support services provided by Progent to companies in Fremont include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology such as system infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest Microsoft Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can resolve the most difficult challenges occurring in network planning, installation, maintenance, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an exceptional value because their broad experience permits them to resolve even the most intractable problems quickly. In common cases, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker efficiency but are not within the scope of your regular IT support personnel. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art on-line support tools to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM and CISSP security consultants can provide a range of security services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly following a serious penetration. Security solutions offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your Fremont California Business Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick response from an effective Help Desk with professional telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or revamping your existing organization, identifying or customizing Help Desk application software to address the particular demands of your business, or providing temporary phone support staff to reinforce your internal Help Desk Call Center group during demanding situations like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of experienced network professionals offers your customers in Fremont California immediate access to a large network service resource with extensive experience offering phone help and online repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's goal is to solve and not just record network problems.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To learn more concerning Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative components of Apple Mac systems by offering remote help services and training in imaging, sound, and video. Progent's consultants can provide help in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Fremont California remote computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating looming problems before they grow into full-scale emergencies, system monitoring can ward off stressful and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate a combination of operating systems.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services