Urgent Phone Technical Support for Fremont California UNIX or Linux SystemsFor small and midsize companies located in Fremont California, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. Efficient support reduces direct costs since solutions take up a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into big tabs. Progent's penchant for dealing with problems efficiently results in your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed an arsenal of customized tools and proven processes which promote the maximum degree of efficiency for online consulting and repair for small company information networks. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's remote service group to access your system without breaching network security.

Progent's sophisticated customer support reporting application maintains detailed histories of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support rendered to each customer by any engineer. This history of issues and resolutions is stored as a quickly retrievable internal database that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available additional massive technical databases and allow priority response from vendors' in-house product engineers with the result that Progent's online service experts are able to find the best resolutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Fremont California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's online support engineers have certified skills in a comprehensive array of products and technologies. This wide range of capability permits Progent's consultants to address practically any crisis likely to occur in a small company network. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, CCDA and CCDP.

To help companies with mixed-platform environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Phone-based services available from Progent to clients in Fremont include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology including network architecture, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent phone-based help for analyzing problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • SGI/Irix
    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Fremont CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn problems occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs offer excellent value since their depth of experience enables them to find solutions for even the most intractable problems quickly. In many cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support providers make CCIEs accessible to help small and mid-size businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are lowering business productivity but are outside the experience of your ordinary network maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your computer system using advanced remote troubleshooting tools to provide efficient, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Authorized MS Windows Expertise
    MS Windows Support for Fremont CaliforniaProgent's Microsoft-certified remote service engineers offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Premier System Security Consultants for Fremont CaliforniaProgent's accredited CISM and CISSP network security engineers can provide a variety of system protection services to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your business to clean up rapidly after a damaging penetration. Security services available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for small organizations who lack the budget to support an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk application software to meet the unique demands of your business, or adding temporary online personnel to work with your in-house Call Center group to deal with demanding events like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Fremont California immediate contact with a dependable technical support group with years of background providing phone help and remote repair service for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a crucial contributor to company success, and Progent's aim is to fix rather than merely track IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To learn more about Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the imaginative elements of Macintosh environments by offering phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio or video or establishing an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Fremont California online computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By spotting potential problems before they grow into downtime, proactive monitoring can avoid inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate multiple operating systems.

How Your Fremont California Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services

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