For small companies located in Fremont California, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent value because they are equipped with the real-world experience and the sophisticated tools to solve the majority of information system issues rapidly. This reduces direct expenses because service calls take up a smaller number of billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at solving technical issues quickly translates into your company saving cash.
Progent's Remote Support Tools
Over the years, Progent has developed a collection of customized technologies and field-tested methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for small company IT networks. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's remote service group to communicate with your company's system without violating corporate security.
Progent's advanced technical support database application includes thorough documentation of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support provided to each Progent customer by every consultant. This archive of issues and fixes is stored as a conveniently accessible proprietary database that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available other massive support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's remote service experts can find the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Fremont California or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's remote consulting experts offer certified skills in an extensive set of technologies. This broad range of capability allows Progent's engineers to address virtually any crisis that may occur in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with multi-platform networks, Progent also offers the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support Offered by Progent to customers in Fremont include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy management, and migration from legacy systems to current Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and indicates a consultant's networking skills at the expert level. CCIEs can handle the most intractable problems surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent value because their broad expertise enables them to find solutions for the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can receive immediate support for complex network issues that are impacting business productivity but are outside the experience of your ordinary computer service group or consultant. Progent's CCIE consultants can communicate with your network via the latest on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-expert online service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online PC desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to clean up quickly after a damaging breach. Security services available from Progent cover thorough security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Fremont California Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are ideal for smaller businesses who lack the resources to support an internal Help Desk Call Center but who require quick access to a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk software to address the particular needs of your corporation, or providing occasional online staff to work with your existing Help Desk Call Center team to handle demanding scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of experienced network professionals offers your workers in Fremont California immediate assistance from an efficient technical support resource with substantial experience providing telephone-based help and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a solid enabler of company productivity, and Progent's aim is to fix rather than merely track IT issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote professional consulting support and training in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including CRM, Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's consulting, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the imaginative elements of Macintosh computing by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Fremont California online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services