UNIX, Linux, Sun Solaris, Mac OS X Phone-based Emergency Help for

For small and midsize companies located in Fremont California, Progent offers help for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve most network problems quickly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike typical online service companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick solutions manage to turn into big invoices. Progent's skill at dealing with technical issues quickly translates into your business spending less cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-tested processes that permit the maximum level of efficiency for remote technical support and repair for small and midsize company computer systems. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's remote service group to communicate with your environment remotely without compromising network security.

Progent's advanced customer support database application includes extensive histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help provided to every customer by any Progent engineer. This database of anomalies and solutions is stored as a quickly searchable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft permit access to additional extensive support databases and allow quick access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find optimal solutions in the least time.

Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Fremont California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's remote support engineers have advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills enables Progent's consultants to manage virtually any emergency that may occur in a small business information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To help customers with multi-operating system environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote services Offered by Progent to companies in Fremont include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the highest recognition for networking engineers, and validates an individual's network technology skills at the expert level. CCIEs know how to deal with the most intractable issues surrounding network infrastructure planning, integration, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an excellent value since their deep expertise permits them to find solutions for even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support organizations make CCIEs available to support small and medium sized businesses. Progent offers fast phone contact with a CCIE so you can get immediate help for severe network infrastructure issues that are impacting business efficiency but are outside the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE engineers can interface to your network via advanced remote troubleshooting technology to perform efficient, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as VPN technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-certified online support professionals offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide variety of platform support such as Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a full range of remote PC desktop support services including Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier Network Security Experts
  Progent's certified CISSP and ISSAP security engineers can provide a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online support to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

• Call Center Expertise
  Progent's Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who lack the budget to support an in-house Help Desk but who want quick response from an efficient Help Desk with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk or improving your existing organization, selecting or modifying Call Center software to address the special demands of your corporation, or providing temporary phone support staff to reinforce your existing Call Center resources to handle demanding situations such as software transitions, major updates, or installing brand new business software.

  Progent's Help Desk team of veteran information technology consultants offers your clients in Fremont California quick communication with a large support resource with substantial background offering phone support and remote repair service for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's policy is to resolve and not merely document IT problems.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Consulting staff provides remote advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Word, and Office Excel. For more about Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can nurture the artistic elements of Mac computing by offering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video post production facility.

  Online Network Monitoring Services
  Progent can provide companies in Fremont California online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering possible trouble spots before they grow into downtime, system monitoring can minimize stressful and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of platforms.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.