Fremont 24-7 Urgent Ransomware
Infection Damage Assessment and Recovery Support
For Business Critical Information Technogy Systems
Case Study: Ransomware Virus Cleanup and Business Restoration
Crypto-Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware has become an escalating cyberplague that presents an enterprise-level threat for businesses vulnerable to an assault. Different iterations of crypto-ransomware such as CrySIS, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been running rampant for many years and still cause harm. Recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim, plus more as yet unnamed viruses, not only encrypt on-line information but also infect any configured system protection mechanisms. Data replicated to cloud environments can also be encrypted. In a poorly designed system, it can make automatic restoration hopeless and basically sets the entire system back to zero.
Getting back on-line applications and data after a ransomware outage becomes a sprint against the clock as the victim fights to stop the spread, cleanup the virus, and restore enterprise-critical operations. Since ransomware requires time to replicate, penetrations are usually sprung at night, when attacks typically take more time to identify. This multiplies the difficulty of quickly assembling and coordinating a capable response team.
Progent offers an assortment of help services for protecting organizations from ransomware attacks. These include team education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus installation of the latest generation security appliances with artificial intelligence technology from SentinelOne to identify and suppress new threats automatically. Progent also can provide the services of veteran ransomware recovery consultants with the skills and commitment to re-deploy a breached network as rapidly as possible.
Progent's Ransomware Restoration Services
Following a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not guarantee that cyber hackers will respond with the keys to unencrypt all your data. Kaspersky ascertained that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms are commonly a few hundred thousand dollars. For larger enterprises, the ransom demand can be in the millions of dollars. The other path is to setup from scratch the critical elements of your Information Technology environment. Absent the availability of complete information backups, this calls for a wide range of skill sets, top notch project management, and the willingness to work continuously until the recovery project is complete.
For twenty years, Progent has offered expert IT services for companies across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned advanced certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent also has experience with financial systems and ERP software solutions. This breadth of expertise gives Progent the skills to efficiently identify critical systems and re-organize the surviving pieces of your IT system following a ransomware attack and assemble them into a functioning system.
Progent's security group utilizes powerful project management applications to orchestrate the sophisticated recovery process. Progent understands the urgency of acting swiftly and together with a customer's management and IT staff to assign priority to tasks and to get key systems back on-line as fast as humanly possible.
Case Study: A Successful Crypto-Ransomware Penetration Recovery
A business hired Progent after their company was taken over by the Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state sponsored criminal gangs, suspected of adopting approaches leaked from America's National Security Agency. Ryuk attacks specific businesses with little ability to sustain operational disruption and is one of the most lucrative iterations of ransomware malware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business based in the Chicago metro area with around 500 workers. The Ryuk penetration had shut down all company operations and manufacturing processes. Most of the client's data protection had been online at the beginning of the attack and were damaged. The client considered paying the ransom demand (in excess of two hundred thousand dollars) and hoping for good luck, but ultimately utilized Progent.
Progent worked with the client to rapidly understand and prioritize the essential systems that had to be recovered in order to continue company functions:
- Windows Active Directory
- Electronic Messaging
- MRP System
Within 48 hours, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then accomplished reinstallations and hard drive recovery on critical systems. All Exchange Server ties and configuration information were intact, which facilitated the restore of Exchange. Progent was able to locate intact OST files (Outlook Off-Line Folder Files) on team desktop computers to recover email messages. A recent off-line backup of the customer's financials/ERP systems made them able to return these essential services back servicing users. Although significant work needed to be completed to recover totally from the Ryuk virus, essential services were restored rapidly:
During the next month key milestones in the recovery project were accomplished through tight collaboration between Progent consultants and the customer:
- Internal web applications were returned to operation with no loss of data.
- The MailStore Microsoft Exchange Server with over 4 million historical messages was brought online and available for users.
- CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were completely functional.
- A new Palo Alto 850 security appliance was installed and configured.
- Nearly all of the desktops and laptops were back into operation.
Conclusion
A probable business catastrophe was avoided with dedicated professionals, a broad range of knowledge, and close teamwork. Although in retrospect the ransomware penetration detailed here would have been shut down with up-to-date security technology solutions and NIST Cybersecurity Framework best practices, staff education, and well designed security procedures for data backup and applying software patches, the fact remains that government-sponsored cyber criminals from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, remediation, and data disaster recovery.
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Available from Progent
Progent can provide businesses in Fremont a variety of remote monitoring and security evaluation services to assist you to reduce your vulnerability to crypto-ransomware. These services utilize next-generation AI technology to uncover new strains of crypto-ransomware that can escape detection by legacy signature-based anti-virus products.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services. - ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management staff and your assigned Progent consultant so that emerging problems can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting. - ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time reporting tools designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms. - ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
Progent has partnered with leading backup/restore technology providers to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection. - ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and give your password you are asked to verify who you are via a unit that only you possess and that is accessed using a different network channel. A broad selection of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security. - Outsourced/Co-managed Service Center: Support Desk Managed Services
Progent's Help Center services enable your information technology team to outsource Support Desk services to Progent or divide activity for support services transparently between your in-house network support team and Progent's nationwide pool of certified IT support technicians, engineers and subject matter experts. Progent's Co-managed Help Desk Service offers a seamless extension of your in-house support organization. End user access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are consistent whether issues are taken care of by your internal network support staff, by Progent, or both. Read more about Progent's outsourced/shared Service Desk services. - Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. Progent Active Security Monitoring services protect on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ransomware defense and cleanup services. - ProSight IT Asset Management: Network Documentation Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Read more about Progent's ProSight IT Asset Management service. - Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend physical and virtual endpoints against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
An index of content::
Juniper J4350 Router Consulting
Juniper J2320 Router Compliance Auditor
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
WatchGuard SSL VPN Security Companies
WatchGuard Firebox M290 Firewall Security Consultancies
Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can help you to manage legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.
Support and Help Meraki MR66 Access Point
Meraki Traffic Shaping Computer Engineer
Progent's Cisco Meraki wireless AP experts offer remote and onsite support services to help businesses of all sizes to plan, install, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including switches, routers and firewalls to create a seamless network infrastructure that delivers the same connectivity, responsiveness, security, manageability and availability for wired and Wi-Fi clients regardless of their mobility or computing device.
Microsoft Outsourcing Skype for Business 2015
Skype for Business Mirrored Back End Servers Professionals
Progent's Microsoft-certified consultants offer remote and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; set up high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified network security experts can assist you design and validate a security environment for your Skype for Business deployment that meets regulatory standards.
Emergency Professional County Government Cisco
County Government Exchange Consultant Services
Progent has extensive experience delivering a broad range of remote network consulting and urgent repair services to local governments and schools throughout the United States. Progent is one of the pioneers in providing expert remote network consulting and has provided IT support to clients in all 50 states. Remote support eliminates travel costs and solves problems faster than onsite support.
Mac Online Technical Support Consultants
24-7 OS X Network Consulting Firm
Progent provides national online technical support and consulting services for companies that operate macOS and OS X networks or whose information systems include a mix of Mac and Microsoft technology. Progent's experts can provide Mac clients a variety of IT services such as desktop assistance, migration to the latest edition of macOS from earlier editions of macOS or OS X, plus expertise with Mac application software. Progent can also assist your business with iPhone and Apple iPad integration and management, or moving to iCloud services. Online IT help provides maximum leverage for your information technology dollar by extending user productivity and shortening the hours charged for network analysis and repair. Sophisticated online support tools and experienced technicians and consultants allow Progent to solve the majority of network issues without wasting time and money by traveling to your site. In most of situations your IT problems can be remediated over the phone or via a mix of telephone support and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM certified security professionals to assist with the most challenging system issues.
Urgent Virtual Server Technology Consultancy
Server Management Engineers
Server proliferation wreaks havoc on IT budgets and administrative resources. Server reduction via a virtual architecture promises lower TCO of hardware and quicker ROI, more efficient use of servers, streamlined operations, enhanced network uptime, and easier manageability. Typical usage scenarios for virtual machines include hardware consolidation, economical hosts for mission-critical legacy software based on outdated operating systems, and affordable isolation of software development or pilot testing environments from production systems.
Exchange Server 2007 Professional
Online Support Exchange Server 2007
Progent's Microsoft-certified consultants have 20 years of experience designing, integrating, and supporting messaging solutions for companies in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email environment offers protection, high uptime, easy connectivity for off-site and mobile users, efficient administrative tools, and seamless integration with telecommunications. Progent provides consulting and integration services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003 Server, and Microsoft Exchange 2K. Progent can also assist small or mid-size companies to upgrade to Exchange 2016 Server or Microsoft Exchange 2013.
Microsoft Project Team Planner Contract Development
Project 2019 Integration Firm
Progent's Microsoft consultants can provide in-depth support in implementing, managing and debugging any edition of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective remote consulting services based on industry best practices to assist businesses of any size to receive all the benefits of this leading platform. Services available from Progent include system design, software configuration and upgrades, strategies for safe collaboration among local and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
Consultant Services Microsoft LCS Server 2007
Microsoft Certified Partner Live Communications Server 2007 Engineer
Microsoft Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade package featuring enhanced protection, transparent integration with additional Microsoft software, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product allows cost savings and elevated operational efficiencies, increased individual output, and better intellectual property protection. Microsoft Office Communications Server has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide remote and onsite configuration support and mediation help for your Office Communications Server 2007 environment and can help your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and implement a smooth migration that will add business value to your information network
Services QTS Sacramento Natomas Data Center
Services QTS Internet Data Center
The QTS (formerly Herakles) Internet Data Center is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently using the QTS data center as a colocation facility or if you are considering moving your main or disaster recovery equipment to Herakles/QTS, Progent offers a range of cost-effective consulting services such as colocation relocation, equipment installation and upgrades, infrastructure optimization, project management services, virtual server expertise, remote monitoring, streamlined network administration, software programming, disaster recovery planning, security evaluation, and the support of Progent's Test Lab.
Cisco firewall IPS Remote Support Services
Cisco AnyConnect Onsite Technical Support
Progent's Cisco-Premier network consultants provide experienced PIX Firewall support services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from small, easy-to-install desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible level of security, speed and reliability for information networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative tools. Progent's Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Cisco Remote Access Small Business IT Consulting
Cisco Management Internet Networking Consultants
Progent can help you to deploy Cisco's infrastructure products to build a robust basis for your onsite, cloud-centric, or hybrid data center and streamline operations in key areas including compute and storage consolidation, security and compliance, manageability, reliability, and recoverability.
24 Hour High-Availability Internet Network Network Consulting
Cisco Certified Configuration Fault Tolerant BGP
Progent's Cisco-authorized network consultants can show you how to create an economical, 24x7 Internet connection solution that can deliver non-stop Internet access through a broad array of fault tolerant Internet access technologies including non-stop BGP, transparent fail-over, and multiple ISPs. Progent offers CCIE engineers to help you apply the most current technology for high availability Internet access to implement an economical, completely redundant Internet interface with automatic failover and other features to create zero-downtime Internet availability.
Cisco ASA and VMware Specialists
Cisco ASA Firewall AVC Configuration Consultant
The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, optimize, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
Online Consulting Ekahau On-premises Wi-Fi Site Survey
Outsourcing Ekahau Predictive Wi-Fi Site Design
Progent's Ekahau-certified Wi-Fi experts can assist your business to design, implement, optimize, manage and troubleshoot a Wi-Fi network customized for your environment. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF analysis.
Microsoft Office 2003 Information Technology Support
Microsoft Office 2000 Network Security Consulting
Progent's IT outsourcing services provide affordable network support for small companies. Whether it includes designing network architecture, creating an in-house Help Desk or using an outside one, rolling out a new email platform, monitoring your system, or building a web-based business application, outsourcing your network technical services can reduce expenses and minimize uncertainties, allowing IT support expenses to increase in a more linear and manageable fashion than is feasible by assembling a large, knowledgeable internal network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a protected and highly available network foundation for your critical business software powered by Microsoft Windows.
Alabama Computer Consultancy Companies
Remote Support Technical Consultants
If your company does not need emergency remote help but you think you will need assistance with your information system soon, you can save time and expenses and guarantee that the appropriate expertise will be ready when you require it by contacting a Progent sales specialist and registering as a client. For details, phone 800-993-9400 or send email to information@progent.com.
Amazon EC2 integration Contract Development
Development Firm Amazon AWS enterprise hybrid cloud solutions
Progent offers affordable remote support to assist businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
Check Point 16000 Firewalls Network Security Test
24-Hour Check Point Newxt Ceneration Firewalls Network Security Auditor
Progent's Check Point experts can help you select and configure Check Point Firewall software and hardware powered by Check Point's technology to provide an affordable and effective security solution for your corporate network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point Series 80 appliances with security products from other suppliers and provide a single source for on-going network support, maintenance, training, and design services.
System Center 2012 Virtual Machine Manager Integration Support
Network Engineer SCVMM 2012 NVGRE Gateway
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to migrate from an older release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize maximum business value.
Integration ASA 5580 Firewall
Urgent Network Consultants ASA 5510 Firewall
Progent's Cisco certified network infrastructure experts can assist your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, manage, update and debug Cisco ASA 5500-X firewalls with Firepower Services.
Radvision Telepresence Consulting Services
LifeSize Telepresence Engineers
Progent offers the support of an accredited consultant with an extensive background integrating products from the leading video conferencing/telepresence providers such as Cisco, Polycom, and LifeSize and can help your company to plan, configure, expand, or maintain a video conferencing solution that protects your investment and optimizes the business value of your information network. Progent can also provide the services of network infrastructure engineers who can help companies of any size to build and troubleshoot a network that delivers the speed, dependability, security, and scalability required to accommodate your video conferencing/telepresence environment.
ISA Server Technology Consulting Services
Microsoft Firewall Technology Consulting Services
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing Microsoft-based security designs for IT networks with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small or mid-size company plan and deploy a configuration of ISA Server 2004 that meets your IT protection needs without restricting your network.
Meraki 802.11ax AP Migration IT Services
Cisco Certified Expert Meraki MR45 Access Point Professionals
Progent's Meraki Wi-Fi access point experts provide remote and on-premises support to assist organizations of all sizes to plan, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help your business to configure and support Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including switches, routers and firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security, manageability and uptime for wired and wireless clients irrespective of their location or computing device.
Network Security Test Network Security Protection Bulletins
Security Threat Bulletins Information Technology Consulting
This page includes current updates on security threats, patches, and best practices. Contact Progent if your organization needs help protecting your system against the latest cybersecurity threats.
Urgent ProSight Reporting ConnectWise Manage Ticketing Remote Support
ProSight Reporting Network Infrastructure Management Consultant
ProSight Reporting is a growing family of in-depth reporting utilities designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft Certified Exchange Server 2007 On-site Support
Exchange 2007 Edge Server Network Consultants
Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2007 migration strategy that avoids productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the background to finish your project rapidly and economically. Progent's Exchange Server 2007 support, repair, and design services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.
iPhone VPN Integration Support
iPhone and Office 365 integration Support and Integration
Progent offers affordable online consulting to assist you to design, configure, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, protected and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training for individuals or groups to help manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the strategic value of your information system.
Microsoft Dynamics Business Central Help and Support
Dynamics Business Central Consulting
Progent can provide online and onsite deployment, migration, customization, reporting for Dynamics 365 Business Central (formerly Dynamivs NAV).
Teleworker Solutions Computer Consulting
Work from Home Solutions Technology Consulting Services
Progent has 20 years of background helping small and mid-size businesses to plan, implement, optimize, manage, and troubleshoot computer networks that incorporate at-home workers.
Penetration Testing Security Consultant
Cisco and Microsoft Certified Stealth Penetration Testing Network Intrusion Penetration Testing
Stealth penetration checking is an important part of any comprehensive network security strategy. Progent's security professionals can perform thorough intrusion checks without the knowledge of your organization's in-house IT resources. Stealth penetration checking uncovers whether current security defense systems such as intrusion detection warnings and event history monitoring are properly configured and consistently observed. Progent can implement ongoing automatic PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, overlooked patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-front attacks typical of the latest variants of ransomware.
On-site Technical Support Aironet Outdoor APs
Aironet Access Point Management Technical Support
Progent's Cisco CCIE Wi-Fi network experts can provide remote or on-premises configuration and debugging support to assist your organization to plan, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to combine your wireless environment with your wired network and cloud-based resources to build a seamless enterprise connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your specific office design, construction, and expected workloads.
Information Technology Outsourcing Company Cisco Security
Cisco CCIE Online Computer Network Support Firms
Progent can assist you to deploy Cisco's infrastructure technology to build a solid foundation for your local, cloud-centric, or hybrid-cloud data center and streamline operations in vital areas such as resource consolidation, security and compliance, versatility, availability, and disaster recovery.
Operations Manager Online Support
System Center MOM Consultants
Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can get a degree of protection that was previously reserved for enterprises. Progent can provide a variety RMM options available as economical services created to assist you to detect and fix a an array of IT network problems before they can disrupt your business.
Consultants Small Business IT Outsourcing
IT Outsourcing Services Consultant
Progent is structured to provide comprehensive remote support for all technologies common to today's small business IT systems and allows you to outsource a variety of strategic, as-needed services such as a temporary CIO to provide senior-level planning and negotiating skills, a Technical Response Center for help desk support, proactive server monitoring, spam/virus filtering as a managed service, best-practices project management help for major initiatives such as site moves orOS migrations, Cisco-certified consultants for designing fast and robust infrastructure, security specialists to ensure data protection and compliance, disaster recovery experts to create business continuity plans, and software developers to create, customize, or repair business applications.
24 Hour Exchange 2013 Collaboration Network Consultant
Top Ranked Exchange 2013 Unified communications Integration
Exchange Server 2013 incorporates significant improvements to the capabilities of Exchange Server 2010 and delivers important new features as well as a revamped structure. These improvements affect key IT areas such as ease of administration, high availability (HA), security, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing online consulting and management for Exchange Server 2013.
Consultant Citrix XenServer
XenServer Integration Services
Progent's Citrix-certified consultants can help you to evaluate the business benefits of XenServer as well as other Citrix products, and can help you to plan, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also assess your current Citrix technology deployment and help you to enhance consolidation, responsiveness, protection, availability, and recoverability.
24/7 Windows 8.1 Help Desk Online Technical Support
Microsoft Windows 8.1 Evaluation Online Troubleshooting
Windows 8.1 is engineered to run on devices from smartphones and tablets to power-user desktops. A wealth of new and improved capabilities, such as touch screen support and iconic tile GUI, provide a broad range of advantages for organizations who know how to exploit them. Progent's Windows experts can assist bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive significant business advantage from the operating system's many technical enhancements.
Microsoft 365 Integration Consulting Services
Microsoft 365 OneNote Integration Professional
Microsoft 365, previously branded Office 365, is Microsoft's growing family of productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are offered in an array of subscription plans intended for customers ranging from students and households to enterprises. Progent offers fast and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription options offered with Microsoft 365 and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid networks that transparently combine local and cloud-based resources.
Windows 11 Power Automate Integration Support
Microsoft Windows 11 Upgrade Small Office IT Support
Progent's Windows 11 consultants offer an array of services for Windows 11 including cloud and hybrid integration, mobile management and synchronization, at-home workforce access, data and identity security, streamlined deployment, and Help Desk Call Center support services.
Urgent Hybrid Network Information Technology Management
Information Technology Outsourcing Firm Small and Midsize Business
Progent's Microsoft and Cisco certified computer engineers can provide advanced help with a wide range of technologies and can provide that expertise by phone nationwide or onsite in select cities across the United States and anywhere in California. Progent provides online support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft Windows and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE network engineers for the toughest connectivity problems, plus the support of CISA-accredited security consultants to assist with complex security planning and troubleshooting. Progent has provided online troubleshooting to companies in all 50 states in the U.S.
Windows Server 2019 Storage Spaces Direct IT Services
Professionals Windows Server 2019 Encrypted Networks
Progent's Windows Server 2019 disaster recovery planning experts can assist your business to plan and deploy a DR/BC system built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Support Outsourcing MS CRM
24-Hour Customer Relationship Management Computer Consultant
Microsoft CRM helps small businesses nurture profitable customer relationships. Built-in Sales and Customer Service modules enable in-house staff to share information to help improve selling success and offer steady, efficient customer service. Progent can configure the optimal server and communications infrastructure, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can show you how to combine Microsoft CRM with your sales or customer support data.
Online Help SMS Server 2003 Upgrade
SMS Server 2003 Upgrade Network Consulting
Systems Management Server provides extra functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the overall operational costs of managing and deploying software by making it easier to install system images, control mobile devices, and operate management tools. In addition to alerting you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's migration and update services can lower cost and eliminate business disruption as you move to new operating systems and applications. Progent's wireless engineers can show you how to define efficient processes and policies to manage handheld computers and intelligent portable communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security plan that includes standards, processes and IT products to keep your IT network protected.
Network Consultants Extended Service Desk
Urgent Remote Technical Support Virtual Support Desk
Progent's Shared Call Center service allows your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of certified technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Microsoft Exchange 2016 IT Services
Exchange Server 2019 Integration Support
Progent's Microsoft-certified consultants have 20 years of background planning, installing, and supporting email systems for companies in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email environment offers security, high availability, easy access for off-site and mobile users, efficient administrative tools, and seamless integration with telecommunications. Progent offers expertise and support services for Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2K Server. Progent can also assist small or mid-size companies to upgrade to Microsoft Exchange 2016 Server or Exchange 2013.
System Center 2016 and Intune Professionals
System Center 2016 Migration Specialist
Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progent's Microsoft Certified network support professionals. With Progent's economically priced network support packages, small businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager 2007 to offer small business networks world-class availability, security, and productivity.
Offsite Workers Endpoint Security Specialist
Work at Home Cybersecurity Support
Progent can assist small and mid-size companies to configure network security defense systems and deliver mitigation services to support a remote workforce.
Citrix Workflow Studio Technology Professional
Consultants Citrix StorageLink
Progent's Citrix experts can assist your organization to evaluate the business value of the available editions of Essentials for Hyper-V, assist you to integrate Citrix administration tools in your Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and recoverability of your virtualized environment while lowering the cost of equipment and support and simplifying management tasks.
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