Immediate Remote Troubleshooting for Fremont California IT Networks
Fast Online Technical Support for Fremont NetworksFor organizations in Fremont California, Progent offers online technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system issues rapidly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing prevent situations where fast solutions somehow turn into major bills. Progent's skill at handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-proven processes which promote the maximum degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to communicate with your company's system remotely without compromising system security.

Progent's sophisticated customer support reporting system keeps extensive histories of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance rendered to every customer by any Progent engineer. This database of trouble tickets and responses is structured as a quickly retrievable support knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's online service experts can determine the best solutions quickly.

Remote services provided by Progent to businesses in Fremont California include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk team of veteran network professionals gives your customers in Fremont California instant assistance from an efficient support resource with substantial background offering phone help and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a key enabler of business productivity, and Progent's intent is to resolve and not merely track technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group offers online and in-depth engineering support and education in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Fremont California online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible problems before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support a combination of platforms.
How Your Fremont Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Fremont California, Progent's phone-based computer support engineers can provide expert and affordable IT help the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Fremont office works with a local independent support technician or maintains an in-house organization that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to handle sudden system emergencies or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Fremont California
Progent's online network troubleshooting services enable your Fremont company to realize the benefits of on-call, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will acquire greater business worth by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most businesses in Fremont California, local network service resources, whether made up of outside consultants or an in-house IT staff, can resolve typical technical issues. However, major troubles might strike when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual service personnel. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly way to augment your local help and to transfer useful information to increase your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly depend on independent freelance service providers. While freelance service people carry smaller internal costs than larger consulting organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your company expands, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of backup support experts to insure your network stays up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically begin with an information system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure able to provide the stable foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of technology alternatives available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is trying to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Progent’s Microsoft certified experts offer small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to install critical software rapidly and automatically to specified workers, lower product costs and adhere to licensing agreements by understanding patterns of usage, improve Windows security by improving your awareness of weak points and by delivering targeted updates, manage your external workforce through industry standards independent of connection or location, and lower operational expenses by fully utilizing the administrative functions incorporated into Windows. Progent’s SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch control, and resource monitoring management including software and appliance inventory.

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    Progent's Microsoft engineers can provide affordable online support and development services to assist you to plan, implement, administer, and maintain Microsoft SharePoint 2010 environments that can involve web pages able to function as intranets, extranets, document and media management applications, blogs, data warehouses, business information systems, enterprise search engines, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's familiar office productivity programs like Excel, Word, Outlook, and Project. Progent can assist you to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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    Progent can help your organization to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

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    Progent offers national remote help and troubleshooting services for businesses who operate Apple Mac networks or whose information systems feature a mix of Apple macOS and OS X with Microsoft technology. Progent's experts can provide Apple macOS and Mac OS X clients a range of services such as desktop support, upgrading to the most recent version of OS X from other earlier editions of macOS and Mac OS X, plus expertise with Mac application software. Progent can also assist your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Remote network consulting provides maximum leverage for your information technology dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Advanced remote support tools and skilled service specialists and consultants combine to enable Progent to handle the majority of network issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with over the phone or via a mix of phone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISA premier security professionals to help you with the most difficult system issues.

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    Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet resources while enabling enhanced efficiency by making these resources available to authorized remote users. ISA Server helps guard corporate applications, services, and data across all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-expert ISA Server 2006 experts can help you plan, deploy, configure, and support ISA Server 2006 on your system so that your business achieves a smart and economical balance of security, convenience, and performance.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.

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    Progent's Sun Solaris family consulting services offer small and mid-size businesses and software developers help with administering and maintaining Sun Solaris systems that run with Microsoft-based technology. Progent can give your organization contact with Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with an easy single source to show you how to create and maintain a protected and reliable cross-platform network and communications environment that supports Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Microsoft Virtual Server, hosted on the Windows Server operating system and based on software first developed by Connectix, provides the power necessary to accomplish server consolidation, software upgrade, and server quarantine projects through virtualization techniques in an enterprise-class computing environment with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses wishing to enhance ROI in software programming and piloting, migration from legacy line-of-business applications, and hardware consolidation. Progent's certified Virtual Server consultants can assist your business to assess and integrate MS Virtual Server 2005.

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    Progent can assist companies of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure includes a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you sidestep the typical mistakes small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN connections and to manage Apple iOS devices and Android handhelds.

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