Fast and Affordable Remote Help for Fremont California Information Networks
Immediate Online Support for Fremont SystemsFor companies in Fremont California, Progent offers online help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology required to solve most network problems rapidly. Efficient support reduces immediate expenses since service calls require minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. Unlike many remote support organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast solutions somehow turn into major bills. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes which ensure the highest degree of effectiveness for remote consulting and repair for IT networks of all sizes. Progent's remote service group can access your computer system remotely without violating network security.

Progent's sophisticated service database system includes comprehensive records of all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of support rendered to every Progent customer by any consultant. This database of trouble tickets and solutions is organized as a readily retrievable proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive technical databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote service experts can determine optimal solutions quickly.

Online support services provided by Progent to customers in Fremont California include:

ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and medium-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming jobs. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT management staff and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow non-disruptive backup and fast restoration of vital files/folders, apps, system images, and VMs. ProSight DPS lets your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Help Desk Service provides a smooth supplement to your internal support group. User interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket generation and updates, efficiency metrics, and management of the service database are cohesive whether incidents are taken care of by your in-house support staff, by Progent, or both. Your business has unrestricted versatility to extend or shrink your part of technical support work as needed. Progent provides startup installation and provisioning of the professional services PSA software plus workflow documentation, testing and education. For more information about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's shared Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced network experts gives your workers in Fremont California fast contact with a reliable support group with years of experience offering phone help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial contributor to business performance, and Progent's goal is to solve rather than merely document network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Fremont California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so that your computer support is proactive rather than reactive. By detecting possible problems before they evolve into network outages, system monitoring can minimize stressful and expensive service failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a mix of operating systems.
How Your Fremont Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Fremont California, Progent's online computer support specialists are ready to provide professional and affordable system help the instant your company needs it. More than two decades of offering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Fremont office deals with a regular independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle sudden system crises or particularly complex integration problems.

Features of Progent's Remote Network Services for Fremont California
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services give businesses in Fremont California unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network support, executing a wide range of IT projects for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Companies who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    • Les Kent has a 35-year history of successful technology integration, business management, marketing, and operations. He has demonstrated a talent for developing sophisticated information technology solutions during his time as as a network designer, software developer, project manager, implementation consultant, and troubleshooter for small businesses, start-ups, and major corporations.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and onsite expertise, software development, and technical support services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist customers design and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines onsite and cloud infrastructure into a cohesive intranet solution.

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    Progent's virtual classroom webinars offer small businesses the cost savings, convenience, and flexibility of web-based seminars plus the proven training methods of experienced teachers who utilize sophisticated technology to emulate real-time, interactive classrooms. Progent can provide remote training for popular desktop software including elements of Microsoft Office such as Office Excel, Word, PowerPoint, and Outlook: MS Dynamics accounting and management information software including MS Dynamics GP (Great Plains); plus additional leading desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Microsoft Dynamics Customer Relationship Management helps small companies build profitable customer relationships. Built-in Sales and Customer Service modules enable employees to share information to help promote selling success and deliver steady, efficient customer service. Progent can configure the optimal server and communications infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer support data.

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    Microsoft Dynamics GP can help you grow and control your business better by delivering easy access to decision-driving information and a fast ROI. Microsoft Dynamics GP/Great Plains confers important business benefits including its ability to extend the reach of your organization, handle your financials, computerize financial operations, unify processes across your business, improve inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize cash flow. Progent can show you how to set up and manage a reliable, safe server and network infrastructure to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to help you derive the full benefits of your Dynamics GP/Great Plains business management system.

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