Fast and Affordable Online Troubleshooting for Fremont California Computer Networks
For companies in Fremont California, Progent offers online help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the services of CISSP-qualified security consultants to handle advanced security design and diagnostic issues.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes manage to end up as major bills. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for remote consulting and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's environment remotely without violating network security.
Progent's sophisticated service database application maintains detailed documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the records of assistance delivered to each client by every engineer. This archive of anomalies and responses is stored as a readily exploitable internal database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote service experts can determine the most efficient solutions in the least time.
Remote technical services available from Progent to customers in Fremont California include:
Authorized Windows Expertise
Progent's Microsoft-certified online support experts can deliver network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and validates a person's networking skills at the master level. CCIEs can resolve the most stubborn problems encountered in network design, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience allows them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your environment using advanced remote support tools in order to provide efficient, safe, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of infrastructure products by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or help your business to recover quickly following a serious breach. Security consulting services available from Progent cover in depth data security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Progent can provide expert online support to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent phone-based help analyzing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your Fremont Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center team of seasoned network consultants provides your clients in Fremont California instant access to an efficient network service resource with years of experience delivering phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a key contributor to company success, and Progent's aim is to solve and not merely annotate network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply phone-based advanced consulting support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers companies in Fremont California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting possible problems before they grow into network outages, system monitoring can head off inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate multiple platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Fremont California, Progent's online computer support specialists can deliver effective and affordable system help the instant your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Fremont company has a local independent support technician or employs an in-house organization that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to resolve sudden system crises or especially complicated integration projects.
Details of Progent's Online Network Support for Fremont California
Progent's online help, Internet-based repair, network security expertise, and network administration services offer offices in Fremont California the greatest leverage for your support budget. Whether you require occasional phone help and remote network repair or ongoing Help Desk call center services and network management, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Fremont California and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and requires no ongoing retainer for services provided during normal business hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from authorized specialists who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services include system integration, Microsoft Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that fit the special needs of your company.
- Advanced Remote Access Software
Protected remote access allows Progent's support professionals to observe exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand an expensive personal service call. Effective remote connectivity software and expert engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose clients need instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical knowledge, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be tempted to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each consultant to each client. The discipline of detailing and organizing service records allows more effective service and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.