Immediate Online Troubleshooting for Fremont California Computer Systems
Fast Remote Consulting for Fremont NetworksFor organizations located in Fremont California, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. Unlike many online support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing save you from situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-tested processes which permit the highest degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your network without compromising network security.

Progent's powerful technical support reporting application keeps detailed records describing all support that Progent's clients have been provided. Progent's team service personnel have access to the details of support rendered to every client by any Progent engineer. This history of anomalies and responses is stored as a readily retrievable internal knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to find optimal resolutions promptly.

Online services available from Progent to businesses in Fremont California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to handle the unique requirements of your company, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center group during unusually busy scenarios like software migrations, major updates, or installing new applications.

    Progent's Call Center team of seasoned information technology experts offers your customers in Fremont California rapid contact with a dependable network service resource with extensive experience offering phone help and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's target is to resolve instead of merely report network problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply remote advanced engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Fremont California online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so your network support is proactive and automated. By spotting potential trouble spots before they cause crashes, system monitoring can ward off disruptive and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate a combination of platforms.
How Your Fremont Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Fremont California, Progent's online network support specialists are ready to provide professional and economical system help the instant your business needs it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Fremont company works with a regular independent support technician or maintains a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly complicated integration problems.

Features of Progent's Online Network Services for Fremont California
Progent's phone help, remote troubleshooting, system security expertise, and system management services offer companies in Fremont California the greatest leverage for your IT budget. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, at the forefront of network service, performing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Email Guard by Postini offers constantly updated spam and virus blocking, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a standard Postini license, you can still get the use of Postiniís Perimeter Management services through Progentís E-Mail Guard spam filtering and anti-virus aggregation program. Progentís certified email security consultants can help you devise an email defense strategy that incorporates anti-spam and virus protection technologies and processes.

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  • Microsoft Certified Expert Lync Server 2013 Edge Server Pool Consulting Lync Server 2013 Back End Server Engineers
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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout plans, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security strategy, streamline IT administration, help with application development, and generate and test a DR/BC plan.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum level of dependability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are built on mature virtualization technologies that allow small and midsize companies with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility.

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    Progent's Juniper-authorized NetScreen consultants can help your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper products, and troubleshoot network infrastructure issues in all-Juniper or mixed-technology environments.

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    Progent's Wi-Fi VoIP phone configuration experts offer remote and onsite support to help your organization build and maintain a Cisco wireless IP phone solution by providing integration services that can range from debugging the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop solution that improves the business value of your IT network; configure XenDesktop software with your physical and virtual servers, user computers, and peripherals; migrate your older virtual desktop software to current releases of XenDesktop; and provide comprehensive remote troubleshooting. Progent can also instruct your network managers to follow industry leading practices to manage your XenDesktop solution effectively.

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    Remote 24x7 network monitoring, automated alarms, and periodic reports are vital to maintaining the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of all sizes can afford a degree of network stability that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions delivered as low-cost service packages created to assist your company to detect and fix a most IT network issues before they can disrupt productivity.

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    Microsoft Dynamics GP can help you grow and control your business more efficiently by delivering easy access to strategic information and a fast ROI. Microsoft Dynamics GP confers major productivity benefits such as its ability to extend the reach of your organization, handle your financials, automate financial processes, unify procedures across your company, improve inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase cash flow. Progent can help you set up and maintain a reliable, safe server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to help you reap the full advantages of your Dynamics GP business management system.

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    Remote management cards give network administrators complete control of a server without the requirement for a personal visit. Through these management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a fault-tolerant business network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient off-site technical help. Progent is familiar with a number of remote server management cards such as Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.

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    Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to suit your particular company requirements. Progentís Microsoft-certified support experts offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration support for secure, company-wide information sharing as well as interfacing with CRM products.

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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a powerful but manageable information. The IT sophistication of the Microsoft .NET products included with Microsoft Small Business Server requires a network consultant with real-world background designing and integrating seamless, comprehensive business network environments. Progent's Microsoft SBS Server consultants have an average of over a decade of experience integrating business systems built on Microsoft products. This expertise ensures you success in installing, managing, and maintaining IT solutions that include the Microsoft Small Business Server package of servers and productivity software.

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    Microsoft Communications Server delivers IM and Real Presence in an extensible, world-class solution offering advanced protection, transparent compatibility with popular Microsoft products, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP protection with this simple-to-manage, fault-tolerant solution. Effective deployments of Microsoft Office Communications Server call for extensive planning and thought before installation. Progent's Microsoft-certified consultants can provide the expertise necessary to deliver all the advantages of Office Communications Server across your entire organization.

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    Progent's Microsoft-Certified SQL Server consultants can provide an array of support services to assist small businesses to plan, deploy, administer, and repair Microsoft SQL Server 2008 solutions so that they get the maximum business advantage from Microsoft's advanced RDBM technology. Also, Progent offers expertise for system infrastructure, enterprise-wide security, and software development to increase the business benefit of your SQL Server 2008 investment.

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    Progent's certified SQL Server 2019 experts can help your organization to assess the advantages for upgrading to SQL Server 2019 and can deliver fast online or on-premises contact with consulting experts in system design and integration, application programming, database administration, and cybersecurity.

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    Progent's Microsoft consultants offer in-depth expertise in deploying, managing and debugging any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective online support services based on proven best practices to help businesses of all sizes to receive all the advantages of this leading project management solution. Consulting support offered by Progent include solution design, installation and migration, strategies for secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training.

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    If your company network combines UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your computers into a cohesive environment that allows all your OS platforms to coexist for simple management, transparent dataflow, high availability, enhanced throughput, and tight protection. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance services include IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical support and repair, on-site technical support, and Contact Center outsourcing.

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    E-Mail Guard is a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by offering constantly updated spam and virus blocking, policy administration, content testing, and protection against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and analysis utilities as well as outgoing email filtering to let you repair your email environment and define and enforce corporate security policy.

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    When performing IT projects for enterprise clients, Progent follows a phased methodology based on specified milestones so as to achieve financial, timing and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures based on the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, test models, design tuning, and expert implementation. All facets are recorded to make available a comprehensive description of technical services delivered and to help in downstream system maintenance.

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