Immediate Online Help for Fremont California IT Networks
Immediate Remote Consulting for Fremont SystemsFor businesses located in Fremont California, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve most network issues rapidly. This reduces immediate costs since service calls use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-proven processes which permit the maximum level of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment without violating network security.

Progent's advanced technical support reporting application keeps extensive records for all service that Progent's clients have received. Progent's team engineers have access to the specifics of all help delivered to every client by every Progent engineer. This history of trouble tickets and resolutions is organized as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions promptly.

Online support services offered by Progent to companies in Fremont California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your existing organization, evaluating or modifying Help Desk software products to address the particular needs of your company, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Fremont California quick communication with an efficient support group with years of experience offering telephone-based help and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid driver of business success, and Progent's intent is to fix and not just document network issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Fremont California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By exposing potential issues before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
How Your Fremont Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Fremont California, Progent's online computer support specialists are ready to deliver expert and affordable system help the instant your business has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Fremont business works with a local freelance consultant or maintains a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to address sudden network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Support for Fremont California
Progent's online help, remote troubleshooting, network security consulting, and system administration services offer companies in Fremont California the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your company world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, performing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just expert technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    Microsoft supports seamless hybrid networks that combine Office 365 Exchange Online and local Exchange systems. This allows you to have certain mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is completed on time and on budget.

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    Microsoft SQL Server 2016 introduces major improvements in speed, capacity, data security, high-availability, BOYD integration, and integrated analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and onsite expertise to help businesses of all sizes to configure, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

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    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist you with any facet of planning, integrating and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and within budget.

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    Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important new features as well as a revamped architecture. These enhancements favorably impact key areas such as manageability, high availability (HA), security, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consultants can help you understand the potential business benefits of migrating to Exchange 2013, create an efficient test and deployment plan, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

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    Progent is one of the most qualified network consulting firms for integrating email and messaging systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small companies get all the benefits of Microsoft Exchange Server 2000 for common scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Exchange 2000 administration.

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    Progent's Exchange Server Hosting Services offer a world-class data center with redundant electrical and environmental control systems, round-the-clock staffed security and IT support center, and failover access to tier-1 Internet service companies. Hosted Exchange servers are configured as virtual servers for high availability, smooth expandability, and fast restoration. Services feature integration with your network, connectivity with handheld computing products, automated tracking of performance and security, spam protection, security update and service pack management, Help Desk Call Center support, per-day data backup, and full email management services.

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    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information.

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    Progent offers cost-effective online consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security.

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    Progent's Juniper-certified NetScreen engineer can assist your company to install and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper products, and repair infrastructure problems in Juniper-only or mixed-technology environments.

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    Progent's CCIE-certified network infrastructure experts can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's expert application designers and programmers can assist your company to create customizations to Microsoft Dynamics GP that support the special needs of your business without losing the benefits of Windows integration and connectivity. Progent can also provide help with a range of development tools that can be used to create user-interface and data integrations with Microsoft GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    Progent's certified SQL Server application developers and DBAs offer online expertise to help businesses of all sizes to create, administer, and maintain applications based on the Microsoft SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts offer help with any element of the application life cycle in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Microsoft consultants can provide cost-effective remote support and development services to help you to design, implement, administer, and maintain Microsoft SharePoint 2010 environments that can involve web pages that can function as intranets, extranets, document management tools, blogs, data marts, business information systems, enterprise-wide search, Visio-driven workflows, and other tools to promote and enhance teamwork. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's popular desktop applications like Office Excel, Word, Outlook, and Visio. Progent can assist your business to migrate from earlier versions of SharePoint or adapt a mix of web technologies into a consolidated and easily managed SharePoint 2010 environment.

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    Progent offers the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of skill that IT security professionals are required to learn. CISM provides business management the assurance that consultants who have qualified for their CISM credential possess the experience and knowledge to deliver efficient security management and support consulting.

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