Fast and Affordable Remote Troubleshooting for Fremont California Computer Networks
Fast Online Help for Fremont NetworksFor organizations in Fremont California, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of information system problems quickly. This lowers direct costs since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable in environments that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical online service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which allow the maximum level of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching system security.

Progent's advanced service database system stores thorough documentation describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of all help rendered to every Progent client by any consultant. This history of problems and responses is structured as a conveniently exploitable support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with optimal solutions promptly.

Online support provided by Progent to companies in Fremont California include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files, apps, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are on a device that only you have and that uses a separate network channel. A broad selection of devices can be used as this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several validation devices. For details about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced network professionals offers your workers in Fremont California quick communication with an efficient technical support resource with extensive experience offering phone consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a major enabler of business productivity, and Progent's policy is to resolve rather than merely annotate technical issues.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Fremont California online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By anticipating looming issues before they grow into downtime, proactive monitoring can avoid inconvenient and costly service crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of operating systems.
How Your Fremont Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Fremont California, Progent's online computer support engineers can deliver professional and cost-effective system help the moment your organization has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Fremont business relies on a local freelance consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft certified consultants are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to resolve sudden system crises or especially tough integration projects.

Features of Progent's Remote Network Support for Fremont California
Progent's phone support, remote troubleshooting, network security expertise, and system administration services give businesses in Fremont California the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your office world class network support while allowing you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, in the trenches of IT service, executing a broad variety of IT tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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