Immediate Online Help for Fremont California IT Networks
For businesses located in Fremont California, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the services of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to resolve most network issues rapidly. This reduces immediate costs since service calls use up minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system outages and related losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-proven processes which permit the maximum level of effectiveness for remote help and troubleshooting for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to access your company's environment without violating network security.
Progent's advanced technical support reporting application keeps extensive records for all service that Progent's clients have received. Progent's team engineers have access to the specifics of all help delivered to every client by every Progent engineer. This history of trouble tickets and resolutions is organized as a conveniently exploitable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find the most efficient solutions promptly.
Online support services offered by Progent to companies in Fremont California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals can provide computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help your business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and certifies an individual's network technology skills at the master level. Cisco CCIEs can deal with even the most difficult problems occurring in network infrastructure planning, installation, administration, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an excellent value since their deep expertise allows them to fix problems rapidly. In common instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network using state-of-the-art remote troubleshooting tools in order to perform quick, safe, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of infrastructure devices by delivering services such as:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your company to recover rapidly following a damaging penetration. Security solutions offered by Progent cover in depth data security and compliance analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing safe techniques for remote and mobile communication; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Progent can provide advanced remote support to help companies of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including system architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that include Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency online help troubleshooting problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Fremont Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting services can guide you in building an efficient new Call Center or revamping your existing organization, evaluating or modifying Help Desk software products to address the particular needs of your company, or adding occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your workers in Fremont California quick communication with an efficient support group with years of experience offering telephone-based help and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a solid driver of business success, and Progent's intent is to fix and not just document network issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team provides remote and in-depth consulting support and training in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Fremont California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so your IT maintenance is proactive and automated. By exposing potential issues before they cause full-scale emergencies, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support multiple OS platforms.
To contact Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Fremont California, Progent's online computer support specialists are ready to deliver expert and affordable system help the instant your business has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Fremont business works with a local freelance consultant or maintains a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to address sudden network emergencies or especially challenging integration problems.
Details of Progent's Remote Computer Support for Fremont California
Progent's online help, remote troubleshooting, network security consulting, and system administration services offer companies in Fremont California the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can provide your company world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Fremont California and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Reduce Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone support and requires no periodic retainer for support services provided during regular working hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with skill in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Project Management and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that meet the specific needs of your company.
- Advanced Online Access Software
Secure online access permits Progent's support experts to see precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise require a costly onsite service call. State-of-the-art remote access software and experienced engineers together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Popular VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained businesses whose workers require instant access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, at the front lines of network service, performing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just expert technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.