Fast and Affordable Online Help for Fremont California Information Networks
Fast Phone Support for Fremont NetworksFor companies located in Fremont California, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid situations where speedy. minor fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent offers protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's system remotely without compromising system security.

Progent's powerful service reporting system maintains comprehensive histories for all service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support rendered to each Progent customer by every Progent engineer. This history of trouble tickets and responses is structured as a quickly accessible support knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional vast technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to find the most efficient solutions promptly.

Online technical services offered by Progent to businesses in Fremont California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat progression including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are requested to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Call Center or enhancing your established one, identifying or modifying Help Desk software products to handle the special requirements of your company, or providing occasional online personnel to reinforce your existing Call Center resources during demanding scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of veteran information technology consultants provides your computer users in Fremont California quick access to a reliable technical support group with extensive experience offering phone consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a key contributor to company success, and Progent's aim is to solve and not simply record IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts staff provides online and in-depth consulting expertise and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information about Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Fremont California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM to fit your environment so your network support is proactive rather than reactive. By uncovering emerging trouble spots before they cause crashes, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on a variety of OS platforms.
How Your Fremont Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Fremont California, Progent's phone-based computer support specialists can provide expert and affordable system support the moment your organization has to have it. More than 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Fremont business deals with a regular freelance support technician or maintains an in-house IT staff that know how to deal with typical network problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to solve unexpected network crises or particularly complicated integration problems.

Details of Progent's Online Network Services for Fremont California
Progent's online support, remote troubleshooting, network security consulting, and network administration services give businesses in Fremont California the greatest leverage for your IT investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk services and network management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT background, refined remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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