Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most successful solutions for achieving location-independent access to email, calendars, web programs, and other vital business data. Progent can provide Fresno, California businesses support from BlackBerry-certified experts who can assist organizations to manage existing BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the complexity of small business IT technology has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for organizations of any size, successful deployment and maintenance of RIM BlackBerry solutions has grown increasingly challenging. To handle areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations frequently resort to external support professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, coupled with Progent's proven remote support model, provides small businesses an economical solution for incorporating BlackBerry products seamlessly into their IT network.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can track and support BlackBerry devices across your company, define security policies that are right for your business, customize wireless applications, and make sure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Consulting Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software allows Microsoft Exchange, Lotus Domino, or Novell GroupWise users to send and receive emails that are encrypted during transit to ensure optimum security. BES Server also simplifies a broad selection of critical administrative tasks that span from BlackBerry configuration and updates to wireless security and high availability.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage user and group configurations with BlackBerry's extensive library of policies

Progent's BlackBerry-premier consultants can also help you to utilize BlackBerry Enterprise Server to implement key tasks not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's high-availability infrastructure using virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom management roles
  • Automatically track and report on the overall health of your BlackBerry solution

Progent's Remote BlackBerry-certified Consulting Services is Quick and Economical
For businesses in Fresno, California who need quick and economical help from an authorized RIM BlackBerry support professional, Progent provides effective remote help from a seasoned support team who have delivered network solutions to organizations in each state in the country. (See Progent's client testimonials.)

Online consulting services eliminates travel expense and lets engineers solve problems rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in all BlackBerry technologies and can provide professional support in fields such as troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, high-availability system architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to carry out basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can also help you to troubleshoot a wide range of issues associated with synchronization, device recognition, email reconciliation, web access, mobile connections, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in providing countrywide online consulting services for small business IT networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry support expenses at a minimum and, by dealing with issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help your company to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Exchange.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
If you wish to get in touch with Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.