Consulting Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were at one time one of the most popular products for maintaining location-independent access to email, scheduling, web-based programs, and other critical business data. Progent can provide Fresno, California businesses the expertise of BlackBerry-certified consultants who can help organizations to maintain their BlackBerry deployments or migrate efficiently to a modern mobile solution.
As the complexity of small company networks has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has grown to be the standard for businesses of all sizes, successful deployment and maintenance of RIM BlackBerry technology has become increasingly difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations often turn to outside support firms who offer expertise in BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and effectively, dispensing with the need for an internal BlackBerry solutions specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery model, gives small businesses a budget-friendly solution for incorporating RIM BlackBerry products productively into their IT network.
Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry devices across your business, define security policies that make sense for your business, develop custom wireless applications, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Integration Help for BlackBerry BES Server
BlackBerry BES Server simplifies administration and support of BlackBerry wireless handsets, offering a single platform for handling critical tasks such as smartphone installation, updates, and retirement and providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports seamless communication between Microsoft Exchange, Groupwise, or Lotus email servers and BlackBerry smartphones and allows wireless synchronization.
BlackBerry BES Server features a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in adjusting levels of security to match the specific needs of your network. Progent's BlackBerry certified consultants can assist your company to choose advanced security features and enable them remotely. Samples of these over-the-air configurable security features include:
- Lock down a smartphone
- Erase data from a missing or stolen BlackBerry smartphone
- Disable Bluetooth
- Activate built-in protection against malicious attacks
BlackBerry Enterprise Server also provides versatility in determining mechanisms to keep mobile users from installing or executing unsafe or prohibited applications. Progent can help you to choose protective processes such as:
- Specify exactly what applications are allowed on the device
- Prevent external software from allocating non-volatile storage on the smartphone
- Determine what functions external software can access on the smartphone
- Restrict the types of connections external programs running on the BlackBerry smartphone can initialize
- Block all external software from being installed or run on the smartphone
Professional BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible by phone to deliver expert technical help to companies in the Fresno area or anywhere in California. Progent's seasoned remote technical support team has helped businesses solve network issues and cut IT service costs in every state in the country and established a large following of loyal clients. (See Progent's client testimonials.)
Progent offers remote consulting support for a broad array of issues associated with BlackBerry software and devices including synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and improving mobile security. Important BlackBerry credentials awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad range of problems associated with synchronization, device detection, messaging reconciliation, web browsing, mobile connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide remote help for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support costs low and, by dealing with issues promptly, improves the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures such as resolving enterprise activation problems, registering and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.
Progent's BlackBerry-certified engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and help you to select and install sensible security options.
Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements assessment, solution design, installation planning and implementation, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration model and equipment match your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed decisions about options for software editions, processors and storage, network topology, and application configuration.
To maximize network security, Progent's BlackBerry expert can help you to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.
Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.