Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful products for maintaining mobile connectivity to messaging, scheduling, web applications, and other vital business information. Progent offers Fresno, California companies support from BlackBerry-certified professionals who can help companies to maintain existing BlackBerry environments or transition efficiently to a more popular mobile platform.

As the complexity of small business networks has increased, and as the need for world-class protection, reliability, and recoverability has become the norm for businesses of all sizes, effective integration and support of BlackBerry technology has grown increasingly difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small businesses often turn to external support firms who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, administer, and repair BlackBerry-based environments economically and effectively, dispensing with the need for an internal BlackBerry solutions specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery capabilities, gives small companies a budget-friendly solution for incorporating RIM BlackBerry products seamlessly into their information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use management utilities to enable you to track and control BlackBerry devices across your business, define security policies that make sense for your business, customize wireless software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful tool enables Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted during transit to provide optimum security. BlackBerry BES Server also streamlines a wide variety of crucial management jobs that span from BlackBerry deployment and updates to wireless security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-premier consultants can assist you to use RIM BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user and group settings with BES Server's vast selection of IT policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry Enterprise Server to implement important procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BlackBerry's fault-tolerant architecture based on virtualization
  • Install BlackBerry smartphones remotely
  • Establish specialized administration roles
  • Automatically track and report on the health of your BlackBerry solution

Expert RIM BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available by phone to provide expert assistance to businesses in the Fresno region or throughout the state of California. Progent's experienced online technical support team has helped businesses solve computer problems and cut IT service expenses in each state in the United States and established a substantial following of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote help for a broad selection of issues related to RIM BlackBerry software and devices such as synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can also help you to resolve a broad range of issues associated with synchronization, handset detection, messaging consistency, web access, wireless connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote help for small company networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support expenses at a minimum and, by resolving problems promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs assessment, solution architecture, deployment planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and equipment meet your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about options for software editions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry consultant can assist your company to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to perform company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
If you wish to get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.