Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were once one of the most successful products for maintaining anytime-anywhere connectivity to email, calendars, web-based programs, and other vital business data. Progent offers Fresno, California companies support from BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry deployments or transition smoothly to a current smartphone platform.
As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, effective integration and support of BlackBerry solutions has grown increasingly challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often turn to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the requirement for an in-house BlackBerry solutions expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's efficient online support model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry products productively into their IT network.
Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined administration tools to help you track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and thoroughly.
Consulting Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and support of BlackBerry devices, providing a single platform for controlling key jobs such as device installation, upgrades, and retirement while also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry users and supports wireless synchronization.
BES Server includes a variety of security options starting with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in adjusting levels of protection to match the specific requirements of your environment. Progent's BlackBerry certified consultants can help your company to choose powerful security features and activate them wirelessly. Samples of these over-the-air configurable security features include:
- Disable a BlackBerry device
- Wipe information from a missing or stolen BlackBerry device
- Disable Bluetooth functionality
- Activate internal protection against malicious attacks
BlackBerry Enterprise Server also offers versatility in determining ways to keep mobile users from installing or running unsecure or unauthorized applications. Progent can help you to choose protective processes like:
- Specify exactly what applications are allowed on the device
- Prevent third-party programs from using persistent storage on the smartphone
- Select which functions external programs can use on the smartphone
- Restrict the types of access external programs running on the smartphone can initialize
- Prevent all external software from being loaded or run on the smartphone
Expert BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are accessible online to deliver prompt assistance to companies in the Fresno region or throughout the state of California. Progent's seasoned online technical support experts have helped IT organizations resolve computer problems and cut IT service expenses in every state in the country and established a large base of loyal customers. (Refer to Progent's customer testimonials.)
Progent can provide remote consulting support for a broad array of technologies associated with BlackBerry products such as synchronization, configuration with Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic support operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can in addition help you to resolve a wide array of problems associated with synchronization, handset detection, email reconciliation, web access, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.
As a top innovator in providing countrywide online help for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support expenses low and, by solving issues promptly, maximizes the productivity of your BlackBerry users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, set up the MDS and Instant Messaging, implement access control lists, manage Exchange Server data flow, generate, update, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.
Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, solution design, roll-out strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry BES Server, help your organization to determine which administration model and hardware products meet your needs, and analyze your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions about options for software editions, server hardware and storage, network topology, and application configuration.
To optimize system security, Progent's BlackBerry-certified expert can assist your company to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security engineers to perform company-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.
Contact Progent to Get Help from a RIM BlackBerry-Qualified Expert
If you wish to get in touch with Progent about engineering assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.