Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were at one time among the most successful products for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business data. Progent can provide Fresno, California businesses the expertise of BlackBerry-premier experts who can assist companies to manage existing BlackBerry environments or transition smoothly to a modern smartphone solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the norm for businesses regardless of size, successful integration and support of BlackBerry technology has become increasingly difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small organizations often resort to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and effectively, eliminating the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small companies a budget-friendly solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, develop custom mobile software, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.

Onsite IT Consulting
Progent locations in Southern Central Valley

City Address Phone Link
Bakersfield 2005 EYE Street, Suite #6
Bakersfield, CA 93301
(661) 855-4155 Bakersfield Network Support Services
Fresno 1444 Fulton Street
Fresno, CA 93721
(559) 878-5500 Fresno Network Support Services


Consulting Services for BlackBerry BES Server
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry devices, offering a centralized solution for controlling critical jobs like device installation, updates, and deactivation and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange, Novell GroupWise, or Domino email platforms and BlackBerry users and supports remote synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server features a variety of security capabilities beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great versatility in selecting levels of protection to match the special requirements of your mobile network. Progent's BlackBerry authorized engineers can help your company to choose advanced security functions and enable them wirelessly. Samples of these over-the-air selectable security settings are:

  • Disable a smartphone
  • Erase information from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate built-in protection against malicious attacks

BES Server also offers flexibility in selecting ways to keep BlackBerry users from loading or running unsecure or prohibited code. Progent can help you to choose blocking processes like:

  • List exactly which applications are allowed on the device
  • Prevent external programs from allocating non-volatile storage on the BlackBerry device
  • Select which resources third-party applications can access on the smartphone
  • Restrict the kinds of connections external software running on the device can initialize
  • Block all third-party applications from being installed or run on the BlackBerry device

Expert RIM BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available remotely to deliver expert assistance to businesses in the Fresno area or anywhere in the state of California. Progent's experienced remote technical support team has helped IT organizations resolve computer issues and cut IT service expenses in each state in the U.S. and built a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent offers remote assistance for a wide selection of technologies related to RIM BlackBerry products such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and network requirements analysis, solution design, installation planning and execution, performance optimization, configuration of a high-availability environment, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to create a wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which management approach and equipment meet your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software versions, server hardware and mass storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist you to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to run company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.



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