Besides offering fast access to guidance from top-tier IT professionals and subject matter experts (SMEs) to assist Fresno, California businesses to resolve discrete IT problems or longer-term projects, Progent can provide temporary supplemental staffing to deal with more generalized assistance such as desktop help, network administration, and Help Desk response. On-demand staffing can help organizations to respond to anticipated or unplanned increases in the need for IT services, which may result from scenarios like company mergers, data center relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Temporary staffing can also cover voids resulting from the loss of in-house IT personnel due to scheduled vacations, illness, termination, etc.

Benefits of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services offer businesses the ability to respond to surges in demand for IT personnel without being saddled with the costs and hassle that come with vetting and recruiting reliable IT personnel and without the burden of increasing your full-time staff size.

Important features of Progent's temporary staff augmentation services include:

  • Fast access to seasoned network professionals
  • Easy engagement, termination, and resumption of services
  • Seamless augmentation of your full-time network support team
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
  • Strong working relationship with a world-class, full-service resource for IT support
Progent's Co-managed Center Program
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's nationwide pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's shared Call Center program is a collaborative service alternative based on by the industry's leading group professional services (PSA) tool for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network services for organizations throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Fresno, California Organizations
Progent's veteran roster of certified engineers can provide Fresno, California businesses a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term IT Staffing for Fresno, California Organizations
To find out more details about Progent's temporary supplemental staffing services for Fresno, California businesses, call 800-993-9400 or visit Contact Progent.