Besides providing fast access to top-tier network professionals and subject matter experts (SBEs) to help Fresno, California organizations with specific IT problems or strategic projects, Progent offers temporary supplemental staffing to deliver more broadly defined assistance such as PC help, IT administration, and Help Desk response. Temporary staffing can help businesses to deal with expected or unplanned increases in the need for IT services, which may result from scenarios such as mergers and acquisitions, site relocation, platform upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids resulting from the absence of in-house IT personnel due to vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's short-term staff augmentation services give organizations the ability to react to surges in demand for IT services without dealing with the expense and delays that come with vetting and hiring professional technical help and without the burden of increasing your in-house staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of proven network pros
- Simple engagement, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close working relationship with a world-class, full-service resource for IT support
Progent's co-managed Help Desk Call Center service is a proven on-going staff expansion option that allows IT groups to divide the work of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive pool of IT support experts. Acting as a transparent supplement of your in-house Help Desk, Progent's co-managed Help Desk program is a collaborative support alternative powered by the leading shared professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite network expertise for organizations of all sizes throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Fresno, California Companies
Progent's veteran team of certified engineers can deliver Fresno, California organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Fresno, California Organizations
To learn more details about Progent's short-term supplemental staffing services for Fresno, California companies, call 800-993-9400 or visit Contact Progent.