Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to be slower to recognize a breach and are less able to mount a quick and forceful defense. The more lateral progress ransomware can make within a victim's network, the longer it takes to recover basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to take the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Fresno area to identify and quarantine breached devices and guard clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Fresno
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and basically sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an additional ransom in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the downloaded data.

The restoration process subsequent to ransomware penetration involves a number of crucial stages, most of which can be performed concurrently if the response team has a sufficient number of members with the necessary skill sets.

  • Containment: This urgent first step involves arresting the sideways spread of the attack within your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine processes include cutting off affected endpoint devices from the network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the network to a minimal useful level of functionality with the least downtime. This process is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and line-of-business apps, network topology, and safe remote access. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the complicated restoration process. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get critical resources on line again as quickly as feasible.
  • Data restoration: The work required to recover data impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and what recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not carefully closed, may have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Some detective work could be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected at the time of the assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
  • Deploying modern AV/ransomware protection: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV tools implemented by some of the world's biggest corporations such as Walmart, Visa, and Salesforce. By delivering real-time malware blocking, classification, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption tool; debugging decryption problems; building a clean environment; mapping and reconnecting datastores to match exactly their pre-attack state; and reprovisioning computers and software services.
  • Forensic analysis: This activity involves discovering the ransomware assault's storyline across the network from start to finish. This audit trail of how a ransomware attack travelled within the network helps you to assess the damage and uncovers shortcomings in policies or processes that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for changes. Forensic analysis is commonly given a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is essential that other key recovery processes such as operational resumption are pursued in parallel. Progent maintains a large roster of IT and data security experts with the knowledge and experience needed to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning software. This broad array of expertise allows Progent to salvage and consolidate the undamaged parts of your information system following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has collaborated with leading insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Fresno
For ransomware cleanup consulting in the Fresno metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices.

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    Progent's virtual classroom webinars offer small businesses the affordability, ease, and versatility of virtual seminars plus the effective training techniques of seasoned teachers who utilize sophisticated collaboration software to simulate live, interactive classrooms. Progent offers webinar training for key desktop applications including components of Microsoft Office suite such as Excel, Word, Access, and Project: Microsoft Dynamics business accounting and management products such as MS Dynamics GP; as well as other leading desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management platform that includes AI software and advanced services to deliver cutting-edge endpoint detection and response.

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