Ransomware Hot Line: 800-993-9400
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware needs time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and at night, when support personnel may take longer to become aware of a breach and are least able to organize a quick and coordinated defense. The more lateral progress ransomware is able to achieve inside a victim's system, the longer it will require to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can help businesses in the Fresno area to locate and quarantine infected devices and guard undamaged resources from being penetrated.
If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Expertise Available in Fresno
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration almost impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee for the decryptors needed to recover scrambled data. Ransomware assaults also attempt to exfiltrate files and TAs require an additional ransom for not posting this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big problem depending on the sensitivity of the downloaded data.
The restoration work after a ransomware penetration has several crucial stages, most of which can proceed concurrently if the recovery workgroup has enough people with the required experience.
- Quarantine: This time-critical first step requires blocking the sideways progress of ransomware across your network. The more time a ransomware attack is permitted to run unrestricted, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include cutting off affected endpoint devices from the network to minimize the contagion, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and line-of-business apps, network topology, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the multi-faceted recovery process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's management and IT staff to prioritize activity and to get essential services back online as fast as feasible.
- Data restoration: The effort necessary to recover files damaged by a ransomware attack depends on the state of the network, how many files are encrypted, and which recovery methods are required. Ransomware attacks can take down key databases which, if not carefully closed, may need to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware attack.
- Setting up modern AV/ransomware protection: Progent's Active Security Monitoring offers small and mid-sized companies the advantages of the identical anti-virus technology implemented by some of the world's largest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware blocking, classification, mitigation, recovery and forensics in one integrated platform, ProSight ASM cuts total cost of ownership, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and using the decryption utility; debugging decryption problems; creating a clean environment; mapping and reconnecting drives to match precisely their pre-encryption state; and restoring computers and software services.
- Forensic analysis: This process involves discovering the ransomware assault's storyline across the targeted network from start to finish. This audit trail of how a ransomware attack travelled within the network assists your IT staff to assess the impact and highlights vulnerabilities in security policies or work habits that should be corrected to avoid future breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is usually given a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other important recovery processes like operational continuity are performed concurrently. Progent has an extensive team of IT and cybersecurity professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data restoration without disrupting forensics.
Progent has delivered online and onsite IT services throughout the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of skills allows Progent to salvage and integrate the undamaged pieces of your information system after a ransomware assault and rebuild them quickly into an operational network. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting Services in Fresno
For ransomware system recovery consulting in the Fresno metro area, phone Progent at 800-993-9400 or go to Contact Progent.