Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support personnel are likely to take longer to recognize a penetration and are least able to organize a quick and coordinated response. The more lateral movement ransomware can make within a target's network, the more time it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's online ransomware engineers can help organizations in the Fresno metro area to identify and quarantine breached devices and protect undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Fresno
Current strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom payment for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an extra ransom for not publishing this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big issue depending on the sensitivity of the stolen information.

The recovery process subsequent to ransomware penetration has several distinct phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of members with the necessary experience.

  • Containment: This urgent initial step involves arresting the sideways progress of the attack within your IT system. The more time a ransomware attack is allowed to run unrestricted, the longer and more expensive the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities consist of isolating affected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic acceptable degree of capability with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business applications, network architecture, and protected endpoint access management. Progent's recovery team uses state-of-the-art collaboration platforms to organize the multi-faceted recovery process. Progent appreciates the urgency of working rapidly, continuously, and in concert with a customer's management and network support staff to prioritize activity and to get essential resources on line again as quickly as possible.
  • Data recovery: The work necessary to restore data impacted by a ransomware assault varies according to the state of the systems, how many files are affected, and which recovery methods are needed. Ransomware attacks can destroy pivotal databases which, if not properly closed, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications depend on SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line at the time of the attack. Progent's Altaro VM Backup consultants can assist you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators. Immutable storage provides another level of protection and recoverability in the event of a successful ransomware attack.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus technology implemented by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing real-time malware blocking, classification, mitigation, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; receiving, learning, and using the decryption tool; debugging failed files; building a clean environment; mapping and reconnecting drives to reflect exactly their pre-attack state; and reprovisioning machines and software services.
  • Forensic analysis: This activity involves learning the ransomware attack's progress throughout the targeted network from beginning to end. This history of how a ransomware attack travelled within the network assists your IT staff to assess the damage and brings to light shortcomings in security policies or work habits that need to be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is typically given a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important activities such as operational resumption are performed in parallel. Progent has a large team of information technology and data security experts with the knowledge and experience required to perform activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises network services across the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning applications. This scope of skills allows Progent to identify and consolidate the undamaged parts of your information system following a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has worked with leading insurance carriers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Fresno
For ransomware recovery consulting services in the Fresno area, phone Progent at 800-462-8800 or see Contact Progent.



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