Expanding your remote workforce may have a major impact on IT architecture, cybersecurity, and company processes. Progent has 20 years of experience assisting SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Fresno company to select the appropriate tools and follow leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates collaboration and delivers top value. Progent offers support services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Fresno, California organizations to succeed with any aspect of creating a high-performing work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, data protection solutions, and unified management.

Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for a remote workforce can be especially complicated if you have to manage a mix of worker-owned hardware like desktop computers and laptops, Internet routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's background delivering online help for both outdated and modern IT products in virtual office solutions enables you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Support services available from Progent to help you to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to create a secure connection for authorized remote workers to access IT resources located at your corporate datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to set up Cisco's popular AnyConnect software for safe VPN connections for a broad range of devices such as Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable a teleworker to see and use a remote computer's desktop. This technology gives IT managers more control over the computing ecosystem of at-home employees and ensures them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and support VPN connections, local wireless connectivity, and firewall services. Progent offers expert online consulting for setting up home routers from all major vendors. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often shared by families and visitors, are commonly used by telecommuters to access their Internet router for work. This can cause throughput as well as security problems. Progent can help you to mitigate these problems by delivering services that include Aironet integration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti wireless access point integration help.
  • Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Mission-critical applications may require redundant Internet access in case the primary connection breaks. Progent can provide expertise for picking ISPs, picking appropriate service packages, and integrating redundant Internet access. See Internet access solutions.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Fresno, California organization, phone 1-800-993-9400 or go to Contact Progent.