Fast Remote Troubleshooting for Fresno California Information Networks
Immediate Remote Support for Fresno SystemsFor organizations located in Fresno California, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of network problems rapidly. This lowers direct costs because solutions use up fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many online support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where quick repairs somehow turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven methodologies that permit the maximum level of effectiveness for online technical support and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to link to your system remotely without compromising system security.

Progent's powerful technical support database application maintains comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the details of all help provided to each Progent customer by any consultant. This archive of problems and responses is organized as a readily exploitable internal database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's extensive list of certifications and working associations with major technology companies including Cisco and Microsoft make available additional massive technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can come up with the most efficient solutions quickly.

Online technical services provided by Progent to businesses in Fresno California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software to meet the unique demands of your business, or providing temporary online staff to reinforce your in-house Call Center group to handle demanding events such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned network professionals provides your workers in Fresno California fast communication with a reliable network service resource with substantial experience delivering phone help and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a crucial driver of company success, and Progent's goal is to fix rather than merely record network problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Fresno California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your IT support is proactive and automated. By anticipating potential problems before they expand into full-scale emergencies, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of platforms.
How Your Fresno Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Fresno California, Progent's phone-based computer support specialists are ready to provide expert and cost-effective IT help the instant your company needs it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Fresno business works with a regular independent support technician or maintains an in-house organization that can deal with day-to-day network issues, Progent’s Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to handle unexpected network emergencies or especially challenging integration problems.

Features of Progent's Remote Computer Services for Fresno California
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services offer businesses in Fresno California unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the expense and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT expertise, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a wide range of technical projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and speed up your return on investment.

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    SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to network users, lessening the complexity of creating, deploying, administering, and accessing company information and analytical programs on platforms ranging from handheld devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple offices, remote workers, and line-of-business web applications. Progent's Microsoft Firewall experts are available to help your company in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your network security needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of ISA Server.

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    For large businesses, Progent can supplement in-house IT groups by offering world-class experience in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can act as a transparent local supplement of enterprise network management. Progent’s enterprise support services include corporate-wide security, online branch office support, network design, Sarbanes Oxley conformance, project management, and top-level service for multiple location network environments powered by Enterprise Windows 2000. Progent can offer on-site engineers and technicians to assist with a campus move or branch move, or a system designer to help with setting up or using an Internet Data Center or Hosting Facility.

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    Microsoft Windows 8.1 is engineered to run on computers from smartphones and tablets to engineering workstations. A wealth of new and improved capabilities, including touch screen interface and iconic live tiles user interface, offer a wide range of benefits for companies who understand how to put them to work. Progent's Windows consultants can assist get your organization up to speed with Microsoft Windows 8.1 and make sure you derive significant business advantage from the operating system's many technical enhancements.

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    If your company computer system mixes UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can assist you to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for simple management, transparent dataflow, high reliability, superior performance, and tight protection. Progent's UNIX/Linux/Solaris and Microsoft Windows integration assistance offerings include network architecture integration and service, consulting for Windows services for UNIX, remote server monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk support.

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    The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your current AV defense and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that reduces your vulnerability to ransomware and aligns with your business requirements.

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