Immediate Online Technical Support for Fresno IT Networks
For companies located in Fresno or anywhere in California, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick solutions somehow end up as major tabs. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven processes which ensure the maximum level of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your system remotely without compromising system security.
Progent's advanced customer support reporting system stores comprehensive records for all service that Progent's clients have received. Progent's team consultants have the benefit of the history of assistance delivered to every Progent customer by every consultant. This database of trouble tickets and resolutions is stored as an easily exploitable internal database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote service experts can come up with the best solutions promptly.
Remote services provided by Progent to clients in Fresno and throughout the state of California include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support engineers can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco-qualified CCIEs can handle even the most difficult problems surrounding network infrastructure planning, integration, management, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of the latest remote troubleshooting technology to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity appliances by offering services such as:
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly following a damaging breach. Security consulting services offered by Progent include: thorough network security and compliance analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Fresno Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your established one, selecting or modifying Help Desk application software to address the particular needs of your business, or adding occasional online personnel to work with your internal Help Desk group to handle high-demand events such as software migrations, mass updates, or installing new business software.
Progent's Call Center team of experienced network professionals offers your customers in Fresno or anywhere in the state of California fast contact with a large network service resource with extensive background delivering phone support and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid enabler of business productivity, and Progent's goal is to solve instead of simply track network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides online professional engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in Fresno, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your network maintenance is proactive and automated. By detecting possible problems before they expand into network outages, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Fresno or anywhere in the state of California, Progent's phone-based computer support engineers are ready to provide expert and economical IT support the instant your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Fresno company has a local independent support technician or employs an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to handle sudden network crises or particularly challenging integration problems.
Details of Progent's Online Computer Support for Fresno
Progent's online support, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Fresno or throughout the state of California unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your organization world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Fresno and is also ideal for networks in geographic regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for phone service and requires no ongoing subscription fee for services delivered during normal business hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized specialists who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized resource for network generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that match the unique requirements of your business.
- Advanced Online Connectivity Software
Protected remote access permits Progent's service experts to observe precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise require a costly onsite visit. Effective online connectivity software and experienced engineers combine to allow Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and automated network analysis.
- Support for Mainstream VPN Products
Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients need instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, at the forefront of network service, performing a wide variety of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not just expert IT help, but also a consultant with field-tested methods for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.