Fast and Affordable Remote Technical Support for Fresno California Computer Systems
For businesses in Fresno California, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where fast repairs manage to end up as substantial tabs. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-tested methodologies which allow the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's advanced technical support reporting application keeps thorough documentation of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support provided to every Progent customer by any consultant. This history of problems and fixes is organized as a quickly exploitable proprietary database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with the best resolutions quickly.
Remote services provided by Progent to clients in Fresno California include:
Authorized MS Windows Support
Progent's Microsoft-premier remote support experts offer network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to help your company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop support services include providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and validates an individual's network technology knowledge at the master level. CCIEs know how to handle the most complex challenges encountered in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience enables them to fix problems rapidly. In common cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via advanced on-line troubleshooting technology to provide quick, secure, and affordable diagnosis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs offer assistance with all of Cisco's popular selection of networking products. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Access Points planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security solutions that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive data security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Fresno Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or revamping your established organization, evaluating or customizing Help Desk software products to meet the unique requirements of your business, or adding temporary phone support personnel to work with your in-house Call Center team during demanding situations like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of veteran network professionals gives your workers in Fresno California instant contact with a dependable network service group with extensive experience providing telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a major driver of business efficiency, and Progent's policy is to resolve and not simply report network problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Fresno California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your IT maintenance is proactive and automated. By exposing possible problems before they cause downtime, system monitoring can avoid inconvenient and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by a mix of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Fresno California, Progent's phone-based network support specialists are ready to deliver effective and economical system support the moment your business requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.
Even if your Fresno business has a regular independent consultant or maintains an in-house IT staff that can handle common network issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected network crises or particularly complex integration problems.
Features of Progent's Online Network Services for Fresno California
Progent's online help, Internet-based repair, system security consulting, and system management services offer businesses in Fresno California unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Fresno California and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide range of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for online support and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for quick repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that align with the specific needs of your company.
- Advanced Online Access Software
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand an expensive onsite service call. Sophisticated online access tools and experienced engineers together allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.