Fast and Affordable Remote Technical Support for Fresno California Computer Systems
Fast Remote Help for Fresno NetworksFor businesses in Fresno California, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve the majority of network problems rapidly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where fast repairs manage to end up as substantial tabs. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-tested methodologies which allow the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.

Progent's advanced technical support reporting application keeps thorough documentation of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of support provided to every Progent customer by any consultant. This history of problems and fixes is organized as a quickly exploitable proprietary database that permits Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to come up with the best resolutions quickly.

Remote services provided by Progent to clients in Fresno California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Call Center or revamping your established organization, evaluating or customizing Help Desk software products to meet the unique requirements of your business, or adding temporary phone support personnel to work with your in-house Call Center team during demanding situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center staff of veteran network professionals gives your workers in Fresno California instant contact with a dependable network service group with extensive experience providing telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a major driver of business efficiency, and Progent's policy is to resolve and not simply report network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Fresno California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your IT maintenance is proactive and automated. By exposing possible problems before they cause downtime, system monitoring can avoid inconvenient and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by a mix of OS platforms.
How Your Fresno Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Fresno California, Progent's phone-based network support specialists are ready to deliver effective and economical system support the moment your business requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Fresno business has a regular independent consultant or maintains an in-house IT staff that can handle common network issues, Progent’s Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected network crises or particularly complex integration problems.

Features of Progent's Online Network Services for Fresno California
Progent's online help, Internet-based repair, system security consulting, and system management services offer businesses in Fresno California unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    Progent's Wireless Consulting Services provide a convenient, economical option for businesses of all sizes to deploy, manage and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff offers world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

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    Progent's Check Point Software consultants can show you how to select and configure Check Point Software Firewall and VPN software and appliances powered by Check Point Software's security platform to provide an affordable and effective security solution for your IT network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and provide a single source for on-going network support, administration, training, and consulting expertise.

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    Progent delivered a wireless integration solution that enabled a school to improve efficiency and avoid the ongoing expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites as far as 2.5 miles apart and can extend to even greater distances. This wireless alternative offered better performance and dependability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz band it offered protection against outside interference.

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