Remote Computer Consulting

Immediate Remote Support for Fresno California Computer Systems
For businesses located in Fresno California, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with indirect costs by minimizing or eliminating network outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive online consulting know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing avoid scenarios where fast solutions somehow end up as big bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-proven processes that promote the highest degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to communicate with your computer system remotely without compromising system security.

Progent's advanced technical support reporting system maintains thorough documentation for all service that Progent's clients have received. Progent's staff engineers have access to the specifics of services rendered to every Progent customer by every consultant. This history of issues and repairs is stored as a quickly exploitable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional vast support databases and permit fast access to vendors' in-house product engineers so Progent's remote consulting specialists can come up with the most efficient resolutions promptly.

Online services available from Progent to customers in Fresno California include:

• Authorized Windows Experts
  Progent's Microsoft-premier remote service experts can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Microsoft Access Development and Training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad array of affordable PC desktop services to assist you company to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs know how to resolve even the most challenging challenges encountered in network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value since their broad experience permits them to solve problems rapidly. In many instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network via the latest on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation.

  Southern Central Valley Contact Information:
  Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
  

  Progent locations in Southern Central Valley

  City	Address	Phone	Link
  Bakersfield	2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States	(661) 855-4155	Bakersfield Network Support Services
  Fresno	1444 Fulton Street Fresno, CA 93721 United States	(559) 878-5500	Fresno Network Support Services

  
  
  

  Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure appliances by providing services that include:

  • ASA 5500-X Next Generation Firewalls with Firepower Configuration and Debugging
  • Cisco Routers Consulting Expertise
  • Cisco Catalyst Switches Consulting and Support Expertise
  • Nexus Switches Support and Troubleshooting Expertise
  • Cisco Meraki Switches Configuration and Maintenance Expertise
  • Aironet Wireless Access Points Deployment Support
  • Cisco Wireless Controllers Consultants
  • Cisco Meraki Wireless APs Engineering Services
  • Cisco Unified Communications Manager/CallManager Integration
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting and Wireless IP Phone Solutions
  • Cisco Security and VPN Integration Support
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can help businesses to identify and isolate infected devices and guard undamaged assets from being compromised. If your Fresno network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery consultants can help your Fresno company to rebuild an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of cybersecurity experts have the wide selection of skills necessary to rebuild all vital facets of a compromised network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business continuity experts.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's qualified CISM and CISSP security and compliance experts offer a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recover rapidly following a damaging breach. Security services offered by Progent include: in depth information security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers expert online consulting support to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with local Exchange, Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that combine Linux with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer urgent remote help diagnosing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
  — Mac OS X
  — Solaris
  — IBM AIX OS
  — HP-UX
  — BSD
  — Silicon Graphics IRIX
  

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast restoration of important files, applications, images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and activities that deliver the highest business value from your network. Read more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To learn more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of in-depth reporting plug-ins created to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

• Help Desk Services
  Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.

  Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your current organization, identifying or modifying Help Desk Call Center software products to handle the special requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk group to deal with unusually busy events like software migrations, major updates, or installing new applications.

  Progent's Help Desk Call Center staff of seasoned information technology professionals offers your workers in Fresno California rapid contact with a dependable technical support resource with years of background providing telephone-based support and online diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a significant contributor to business efficiency, and Progent's target is to fix and not just report network issues.

• Applications Services: Training, Development, and Problem Solving
  Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information about Progent's consulting, customization, and training services, see Progent's Applications Experts Team.

• Centralized and Streamlined Management of Hybrid Cloud Networks
  System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

• Online Hybrid Network Monitoring Support
  Progent offers organizations in Fresno California remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By detecting looming problems before they evolve into network outages, remote monitoring can avoid disruptive and expensive network failures. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of operating systems.

Even if your Fresno business deals with a regular independent support technician or maintains an in-house organization that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to address sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Fresno California
Progent's remote support services allow your Fresno business to enjoy the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will acquire added business worth by being more reliable, efficient, and secure. Advantages to your company include:

• Convenient virtual extension of your local IT resources
  For most offices in Fresno California, nearby network service providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems might strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call support professionals give you an easy, fast, and economical solution to supplement your regular resources and to pass on valuable knowledge to improve your ability to resolve downstream issues in-house.

• Reduced Dependence on Freelance Consultants
  For IT maintenance, smaller businesses often depend on individual freelance service providers. Although independent service people have less overhead than big consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the absence of backup help may force your company to go without help during an emergency. As your network grows, network downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to make sure your IT system is always up and running.

• Build a Solid Foundation for Smooth Growth
  Companies often start with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get piled onto a shaky foundation. When a company grows, reliability and scalability problems can impede the success of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture that can offer the solid foundation to meet current business requirements and ease downstream growth.

• Interact with Problem Solvers Rather Than Product Resellers
  Smaller offices require guidance and technical education to navigate through an increasingly complex array of product options capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT knowledge, refined support software, and understanding of enterprise networking enable businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

• In-depth Knowledge of Microsoft's Entire Range of Servers
  Progent offers world-class support for Microsoft's powerful server products with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 upgrades, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

• 24x7 Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only consulting companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.