Fast Remote Support for Fresno California Networks
Immediate Phone Help for Fresno NetworksFor businesses in Fresno California, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most information system problems quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. Unlike many remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where fast repairs somehow turn into large tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which permit the maximum degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your company's network without compromising network security.

Progent's proven service reporting application stores comprehensive records describing the support that Progent's clients have received. Progent's team consultants have access to the history of services delivered to each client by every Progent consultant. This history of anomalies and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Online technical services provided by Progent to customers in Fresno California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network experts offers your computer users in Fresno California fast access to an efficient network service group with substantial background offering phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's intent is to fix and not just annotate technical issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff can supply online professional engineering support and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Fresno California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive and automated. By anticipating potential issues before they expand into network outages, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of operating systems.
How Your Fresno Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Fresno California, Progent's phone-based computer support engineers can deliver professional and economical IT help whenever your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Fresno office has a regular freelance support technician or employs a full time organization that know how to handle the majority of network issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to solve sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Fresno California
Progent's remote technical help services enable your Fresno business to realize the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Fresno California, nearby network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of typical technical issues. However, serious problems can strike when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local service technicians. In these instances, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your regular resources and to convey valuable information to increase your ability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent service people have less internal costs than larger service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to wait for help during an emergency. As your business grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network is always up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle current business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of network support, executing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to every client. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::


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    Progent offers customers access to consultants who have been awarded some of the IT industry's most prized credentials. Progent thinks that customers have the right to be sure that their IT support providers have accredited testing plus broad practical field experience so that Progent's customers can use Progent's support with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts brings privileges for significantly better vendor assistance than is offered to non-certified service providers, allowing Progent to deliver customers a better level of IT support. In other cases, recognized certifications such as CISM or CISSP for network security can help enterprise clients to show compliance with regulatory requirements by using the services of accredited IT professionals.

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    For replies to common questions about being employed by Progent, see Working with Progent Q&A.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter.

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    Information Risk Evaluation Consulting

    Progent offers special security service bundles intended to deliver larger enterprises an independent and thorough network security audit from a group of premier security consultants. All Progent's security evaluation bundles feature a suite of procedures including automated scans from within and from beyond the network security perimeter, professional interpretation of results by certified security engineers, production of a paper documenting the findings, plus an interactive concise executive summary and an extensive interactive outbrief for internal IT managers.

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    Progent is one of the most qualified information technology consulting companies for integrating e-mail solutions powered by Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies get all the benefits of Microsoft Exchange Server 2000 under common situations including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

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    Progent's Microsoft Certified engineers can provide expert consulting for major implementations of Microsoft Exchange Server. Progent's experts can help you prepare for multi-site Exchange rollouts or updates and can provide onsite technicians to help enterprises with installations of Exchange Server 2007 in the or any area covered by Progent's engineers.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Remote 24x7 network monitoring, proactive alerts, and actionable reports are vital to preserving the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management solutions have progressed so far that companies of all sizes can get a level of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as low-cost service packages created to help your company to identify and resolve a most network problems before they get big enough to hurt productivity.

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    Progent’s Technical Response Center offers nationwide extended hours remote troubleshooting for IT networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone help and remote secure computer access to troubleshoot and repair network problems quickly and economically. The breadth of technical expertise represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to competent specialists as needed. For urgent problems, the Technical Response Center tries to answer your call for service in less than one hour.

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    If your business runs a Sun Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier security specialists can help your whole enterprise in a broad range of security areas such as security administration practices, security architecture and strategies, connection management systems and techniques, software development security, operations security, physical security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM and ISSAP stipulate the basic skills and worldwide standards of knowledge that information security professionals are expected to possess. These certification give executive management the confidence that consultants who have achieved their CISM or ISSAP certification have the experience and theory to deliver effective security support and consulting services.

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    Progent's certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and fixing System Center Operations Manager solutions and can provide organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Online Cisco Certified CCIE Network Administration

    Progent can assist your organization to deploy Cisco's networking technology to build a solid foundation for your onsite, private cloud, or hybrid data center and streamline operations in vital areas such as compute and storage consolidation, security and compliance, manageability, reliability, and disaster recovery.

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    64-bit Migration Engineer

    Progent’s Microsoft-certified engineers can assist you to update your application servers or desktops from 32 bits to 64 bits. Progent can assist your company to understand the risks and benefits of moving to 64-bit processing, plan an affordable migration process that reduces business interruptions, and provide economical, expert online support to aid your organization to configure 64-bit operating systems and applications on your existing hardware.

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    Top SQL Server 2016 Support Services

    SQL Server 2016 offers significant enhancements in speed, capacity, security and compliance, high-availability, mobile computing integration, and integrated BI. New features include PolyBase for handling structured and unstructured files in one appliance for big data applications, Jason support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud-resident resources. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help businesses of any size to implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and SCOM.

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    Progent’s IT outsourcing support offerings for small companies feature designing Server 2003, .NET, and BackOffice environments, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and in-person troubleshooting, resolving chronic IT problems, and creating a comprehensive security strategy. Progent can show you how to maximize network reliability and performance via zero-downtime technologies, resilient network architecture, and proactive server monitoring. Progent also offers special project assistance for large-scale migrations and can help with needs assessment, resource inventory, BOM production, vendor selection, procurement coordination, and full documentation. Progent’s IT outsourcing help also includes education for office productivity software such as Microsoft Office XP.

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    For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can assist your company to design a XenDesktop environment that maximizes the strategic impact of your IT system; integrate XenDesktop software with your servers, user computers, and printers; migrate your older desktop virtualization software to the latest versions of XenDesktop; and provide comprehensive online troubleshooting. Progent can also train your network managers to adhere to best practices to manage your XenDesktop solution efficiently.

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    Progent is seeking a range of full-time workers including solutions-driven MCSEs; connectivity experts with Cisco CCDP or CCIE certification; and specialists in fault-tolerant system architecture with experience in mobile connectivity, wireless integration, non-stop systems, disaster recovery planning, data protection, and VMware technology. We are also seeking desktop support technicians, off-site service specialists, and CISSP or CISA accredited security professionals. Progent is also seeking experienced managers who can perform efficiently in our dynamic, virtual office model. Progent contracts independent consultants who have proven knowledge and field experience in important information technology areas beyond our primary service focus. Our Experts Group employs contractors who can provide advice and development services for line-of-business solutions such as MRP, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft operating systems such as Linux, Apple OS, or Sun, or offer expert skills in technologies such as telecommunications, web site development, EDI, eCommerce, or dbm programming. Freelance consultants premier by Progent cooperate with our staff professionals to deliver comprehensive IT services for small company networks.

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    Microsoft Small Business Server is an affordable collection of essential servers that provides the foundation for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server requires a network support expert with hands-on experience planning and integrating cohesive, comprehensive business technology solutions. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of experience supporting computer networks based on Microsoft products. This experience ensures you success in installing, administering, and repairing IT environments that include the SBS Server suite of servers and applications.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help you to upgrade from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.

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    • Top Ranked Expert Microsoft Certified Dynamics GP Software Professionals
    Great Plains Migration Online Troubleshooting

    Progent’s Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft accounting software in the Microsoft Dynamics GP line, provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Dynamics GP is easy to install and configure, and with its segmented design you can purchase only the capability you currently require, with the option to add clients and increase capabilities in the future. Progent’s Dynamics GP/Great Plains Software consulting engineers can show you how to deploy, customize and administer Dynamics GP/Great Plains 2010 and also older versions of Microsoft Dynamics GP/Great Plains.

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    Application Monitoring IT Consultants

    Even if your company has a small network support staff and a modest technology budget, your information system can still have the same high reliability and performance that once needed a substantial internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT consultants, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective support programs such as a help desk service to keep your mission-critical business applications and servers up and running.

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    24-Hour System Pilot Testing Lab Consult

    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and building training systems for the latest technologies. For Progent clients without adequate in-house resources to assemble proper test environments, the lab reduces capital costs and technical risk and helps keep vital IT projects on schedule.

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    Progent can assist businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help you to upgrade from an earlier release of SCVMM or from a third-party virtualization management system, and Progent can show you how you to optimize and repair your existing SCVMM environment to make sure you realize maximum business value.

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    Progent’s Microsoft-certified experts offer small and medium sized companies IT consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server offers a central location for your employees or customers to access, manage, distribute and interact with useful data, files, and applications and to communicate with other people. It allows quicker and better decisions, more efficient sharing across groups and more streamlined business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge available inside and outside an organization. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge they’ve created in a manner that makes data convenient to find, retrieve and re-use.

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    Top Rated Network Support Outsourcing Services

    Progent is structured to provide comprehensive online support for all technical areas common to small business IT networks and offers a variety of vital, on-demand support services including a temporary Chief Information Officer to provide advanced IT design and negotiating skills, a Technical Response Center for help desk services, proactive server monitoring, spam and email-borne virus protection as a managed service, project management for critical projects such as site relocations oroperating system migrations, Cisco-certified experts for building and maintaining high-performance and reliable network infrastructure, security specialists to ensure information protection and regulatory compliance, disaster recovery specialists to create business continuity plans, and software programmers to create, enhance, or troubleshoot mission-critical application programs.

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    The Helpdesk service delivery structure adopted by Progent offers small organizations an affordable option to dependence on independent consultants by offering broad expertise shared by multiple engineering groups, optional round-the-clock access to emergency help, escalation capability to world-class engineers for handling the most complex problems, service consistency and dependability, prompt follow-up overseen by seasoned support administrators, a selection of convenient techniques for initiating support jobs, plus a high level of progress transparency enabled by ticket updates and available via a web portal.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small organization's servers in an environment that delivers the maximum degree of availability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting options are based on proven virtualization architectures that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, system maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.

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    Progent can assist small and mid-size companies to design, deploy and troubleshoot the network infrastructure required for telecommuters.

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    Microsoft supports transparent hybrid environments that integrate Office 365 and local Exchange systems. This allows you to have some mailboxes located at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and within budget.

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