Immediate Remote Troubleshooting for Fresno Computer Systems
Immediate Phone Help for Fresno NetworksFor companies located in Fresno or anywhere in California, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for solving problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your company's network without breaching corporate security.

Progent's proven service database application includes extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the records of services provided to every customer by every Progent consultant. This database of anomalies and solutions is organized as a readily accessible proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the best resolutions promptly.

Online support services offered by Progent to customers in Fresno and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts provides your customers in Fresno or anywhere in the state of California fast communication with a large support group with substantial background delivering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's policy is to resolve rather than just report IT problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Fresno, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, remote monitoring can avoid disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of operating systems.
How Your Fresno Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Fresno or throughout the state of California, Progent's online computer support specialists are ready to deliver effective and cost-effective IT support whenever your company has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Fresno company deals with a local independent support technician or maintains an in-house organization that can deal with ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network crises or particularly complicated integration projects.

Features of Progent's Remote Network Support for Fresno
Progent's online support, remote repair, system security consulting, and system management services give businesses in Fresno or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.