Fast Remote Support for Fresno California Networks
For businesses in Fresno California, Progent provides online help for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most information system problems quickly. Efficient support lowers immediate costs because service calls use up fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. Unlike many remote service companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where fast repairs somehow turn into large tabs. Progent's skill at handling problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which permit the maximum degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your company's network without compromising network security.
Progent's proven service reporting application stores comprehensive records describing the support that Progent's clients have received. Progent's team consultants have access to the history of services delivered to each client by every Progent consultant. This history of anomalies and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Online technical services provided by Progent to customers in Fresno California include:
Authorized Windows Support
Progent's Microsoft-certified online support professionals offer computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to help your business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to handle the most complex issues encountered in network infrastructure planning, installation, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program patches. CCIEs are an excellent cost-effectiveness because their deep experience allows them to fix problems quickly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of state-of-the-art remote support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity appliances. Cisco infrastructure support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet APs deployment help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance experts offer a range of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to clean up quickly following a damaging breach. Security consulting services available from Progent include: thorough data security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; guarding your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide array of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight series of IT management outsourcing services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting services include:
How Your Fresno Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network experts offers your computer users in Fresno California fast access to an efficient network service group with substantial background offering phone consulting and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's intent is to fix and not just annotate technical issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff can supply online professional engineering support and education in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Fresno California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your IT maintenance is proactive and automated. By anticipating potential issues before they expand into network outages, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Fresno California, Progent's phone-based computer support engineers can deliver professional and economical IT help whenever your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Fresno office has a regular freelance support technician or employs a full time organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to solve sudden network crises or particularly tough integration projects.
Advantages of Progent's Network Help for Companies in Fresno California
Progent's remote technical help services enable your Fresno business to realize the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient virtual extension of your local IT resources
With most offices in Fresno California, nearby network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of typical technical issues. However, serious problems can strike when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local service technicians. In these instances, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your regular resources and to convey valuable information to increase your ability to resolve downstream issues locally.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent service people have less internal costs than larger service organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to wait for help during an emergency. As your business grows, system downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network is always up and running.
- Build a Solid Basis for Smooth Growth
Businesses typically begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built environments require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle current business demands and ease future expansion.
- Interact with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the best interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of network support, executing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only expert technical help, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are charged only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to every client. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.