Fast Remote Technical Support for Fresno Information Networks
For businesses in Fresno or anywhere in California, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network issues quickly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with indirect costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick repairs somehow turn into major bills. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to link to your company's network without breaching system security.
Progent's sophisticated service database system maintains thorough records for the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services provided to every client by every Progent engineer. This history of problems and repairs is stored as a readily accessible proprietary database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house support staff so Progent's online consulting experts can find optimal solutions quickly.
Remote services available from Progent to customers in Fresno and anywhere in the state of California include:
Certified Windows Experts
Progent's Microsoft-expert remote support professionals can deliver network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can handle the most challenging problems associated with network infrastructure design, installation, administration, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs offer excellent value since their broad expertise allows them to find solutions for problems rapidly. In many instances, less qualified consultants can struggle for many hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of the latest on-line troubleshooting technology in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure appliances by offering services such as:
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can bolster the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recover quickly following a damaging penetration. Security solutions available from Progent include: thorough information security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; guarding your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad array of information technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-based environments. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Fresno Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk staff of seasoned information technology consultants provides your customers in Fresno or anywhere in the state of California immediate communication with a large technical support resource with substantial background delivering telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial driver of company success, and Progent's aim is to resolve and not simply record IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote advanced engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Fresno, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By exposing potential problems before they result in full-scale emergencies, automated monitoring can head off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that support multiple platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Fresno or throughout the state of California, Progent's online network support engineers are ready to deliver professional and affordable IT help the instant your business needs it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve network problems quickly while eliminating the expense and lost time associated with in-person service calls.
Even if your Fresno office deals with a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to fix unexpected system crises or particularly complex integration problems.
Features of Progent's Remote Network Services for Fresno
Progent's online help, remote repair, system security expertise, and network administration services give offices in Fresno or anywhere in the state of California unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk call center support and network management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Fresno and is also ideal for networks in more remote areas of California that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone support and asks for no monthly subscription fee for services delivered during regular working hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized specialists with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for specific application areas. Support available from the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that fit the specific requirements of your company.
- State of the Art Online Connectivity Software
Secure remote access permits Progent's support professionals to see exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise require an expensive onsite visit. State-of-the-art remote connectivity tools and expert engineers together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for High Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, refined support software, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The discipline of documenting and archiving service activity results in more effective support and avoids a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.