Fast Online Troubleshooting for Fresno Computer Networks
For companies in Fresno or anywhere in California, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value because they possess the practical background and have access to the advanced tools needed to resolve the majority of network problems quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at handling problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested processes which promote the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to communicate with your system without breaching system security.
Progent's advanced customer support database application keeps extensive histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every customer by any consultant. This history of trouble tickets and responses is structured as a quickly searchable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting experts are able to find the best resolutions in the least time.
Remote technical support services provided by Progent to clients in Fresno and throughout the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop support services to assist your business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn challenges associated with network infrastructure design, integration, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value because their depth of experience allows them to resolve problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of advanced on-line troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading family of networking appliances. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs engineering support, Cisco wireless controllers consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a range of security services to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your business to recover quickly following a serious penetration. Security consulting services available from Progent include: comprehensive data security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile communication; defending your messaging system from spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide array of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Fresno Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the money or time to support an internal Call Center but who require fast response from a reliable Call Center with professional telephone support plus the ability to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless addition to your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation option for complex technical challenges, or be ready in overflow circumstances when your other service providers are overwhelmed.
Progent's Help Desk staff of seasoned information technology experts provides your customers in Fresno or anywhere in the state of California quick assistance from a reliable support resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a solid driver of company performance, and Progent's goal is to resolve instead of just annotate network issues.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers businesses in Fresno, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a combination of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Fresno or throughout the state of California, Progent's online network support engineers are ready to provide professional and affordable IT support the moment your organization needs it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Fresno company deals with a regular independent consultant or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to deal with unexpected system emergencies or particularly challenging integration projects.
Benefits of Progent's Network Help for Organizations in Fresno
Progent's online network troubleshooting services enable your Fresno organization to realize the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire added business worth by being more available, productive, and protected. Advantages to your business include:
- Convenient remote extension of your on-site support resources
For most offices in Fresno and throughout California, nearby network service resources, whether consisting of freelance consultants or a full-time maintenance staff, can handle typical technical issues. However, serious problems sometimes occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service personnel. In these cases, Progent's on-call support experts offer a convenient, quick, and economical way to augment your local resources and to transfer useful knowledge to increase your ability to handle future problems in-house.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller companies commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger service organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your network grows, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network is always available.
- Create a Solid Basis for Smooth Growth
Businesses typically begin with an IT system created on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the business. Such badly designed environments need careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet current business requirements and ease future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller companies require guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business success and enhancing productivity. Businesses do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed
solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by every consultant to each client. The discipline of documenting and organizing service records results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.