Fast and Affordable Remote Troubleshooting for Fresno Information Networks
Immediate Phone Support for Fresno SystemsFor organizations in Fresno or anywhere in the state of California, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, plus the services of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts provide exceptional value because they have the practical background and are equipped with the advanced tools needed to resolve most information system problems rapidly. Efficient support lowers immediate expenses because solutions accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you actually get. Unlike many online service organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow turn into major bills. Progent's skill at solving problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of optimized tools and field-proven processes which ensure the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to interface to your system remotely without breaching corporate security.

Progent's advanced technical support database application keeps extensive histories for all support that Progent's clients have received. Progent's team engineers have access to the records of support provided to every customer by every Progent engineer. This archive of issues and responses is structured as a readily exploitable support database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft make available other massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote service experts are able to determine the most efficient resolutions quickly.

Remote services provided by Progent to customers in Fresno and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the resources to create an in-house Help Desk but who want quick communication with an effective Help Desk with professional telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex network issues, or be ready in hectic situations when your regular resources are too busy.

    Progent's Help Desk Call Center staff of veteran network experts offers your clients in Fresno or anywhere in the state of California immediate assistance from a dependable network service group with extensive background delivering telephone-based consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a significant enabler of company productivity, and Progent's aim is to solve and not simply record network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your IT support is proactive rather than reactive. By anticipating looming issues before they expand into crashes, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a variety of operating systems.
How Your Fresno Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Fresno or anywhere in the state of California, Progent's online network support engineers are ready to provide professional and affordable IT support the instant your business has to have it. More than a decade of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to fix network problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Fresno business works with a regular independent support technician or employs an in-house IT staff that know how to deal with common network issues, Progentís Microsoft certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to handle unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Businesses in Fresno
Progent's remote IT consulting services allow your Fresno organization to experience the advantages of immediate, expert network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic worth by being more reliable, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most offices in Fresno and throughout California, nearby network support providers, whether consisting of outside consultants or a full-time IT staff, can solve the majority of network issues. However, IT crises can spring up when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual service personnel. In these cases, Progent's online support professionals provide an easy, fast, and economical way to augment your local resources and to transfer useful knowledge to increase your capability to deal with downstream problems locally.

  • Less Dependence on Individual Consultants
    For network support, smaller companies often rely on independent freelance consultants. While independent consultants carry less internal costs than big service organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the lack of backup help may require your company to wait for help during an IT crisis. As your network expands, system downtime and problems with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup support experts to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often begin with an IT architecture created on a modest budget. Lacking a robust framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet critical business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical training to navigate through an increasingly complex maze of product options capable of promoting business growth and enhancing productivity. These companies do not need a network engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 R2 expertise, Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to each customer. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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