Immediate Remote Troubleshooting for Fresno Computer Systems
For companies located in Fresno or anywhere in California, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into major tabs. Progent's penchant for solving problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your company's network without breaching corporate security.
Progent's proven service database application includes extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the records of services provided to every customer by every Progent consultant. This database of anomalies and solutions is organized as a readily accessible proprietary database that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up other extensive technical support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the best resolutions promptly.
Online support services offered by Progent to customers in Fresno and anywhere in the state of California include:
Certified Windows Experts
Progent's Microsoft-premier online service engineers can deliver network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs can resolve even the most difficult problems occurring in network design, integration, administration, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software patches. CCIEs offer exceptional value because their broad experience allows them to resolve problems quickly. In many cases, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment via the latest remote support technology in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of connectivity appliances. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security services that can strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recuperate rapidly following a serious penetration. Security services available from Progent cover in depth information security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Progent offers expert remote consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad range of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Fresno Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Fresno or anywhere in the state of California fast communication with a large support group with substantial background delivering phone support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business efficiency, and Progent's policy is to resolve rather than just report IT problems.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Fresno, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, remote monitoring can avoid disruptive and expensive network crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a combination of operating systems.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Fresno or throughout the state of California, Progent's online computer support specialists are ready to deliver effective and cost-effective IT support whenever your company has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost time that comes with in-person support calls.
Even if your Fresno company deals with a local independent support technician or maintains an in-house organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network crises or particularly complicated integration projects.
Features of Progent's Remote Network Support for Fresno
Progent's online support, remote repair, system security consulting, and system management services give businesses in Fresno or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Fresno and is also ideal for networks in geographic areas of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support utilities, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum charge for online support and imposes no monthly retainer for support services provided during normal business hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Application Design
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that fit the special needs of your company.
- Sophisticated Remote Access Software
Protected remote connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to find fast fixes to issues that might otherwise require an expensive personal service call. Effective remote access tools and experienced engineers combine to enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The practice of detailing and archiving support activity results in more efficient service and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.