Fast Online Troubleshooting for Fresno Computer Networks
Fast Remote Help for Fresno SystemsFor companies in Fresno or anywhere in California, Progent provides online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value because they possess the practical background and have access to the advanced tools needed to resolve the majority of network problems quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at handling problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-tested processes which promote the highest degree of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to communicate with your system without breaching system security.

Progent's advanced customer support database application keeps extensive histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every customer by any consultant. This history of trouble tickets and responses is structured as a quickly searchable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's remote consulting experts are able to find the best resolutions in the least time.

Remote technical support services provided by Progent to clients in Fresno and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the money or time to support an internal Call Center but who require fast response from a reliable Call Center with professional telephone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and serves as a seamless addition to your established Call Center organization. Progent's Virtual Call Center can serve as a an escalation option for complex technical challenges, or be ready in overflow circumstances when your other service providers are overwhelmed.

    Progent's Help Desk staff of seasoned information technology experts provides your customers in Fresno or anywhere in the state of California quick assistance from a reliable support resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a solid driver of company performance, and Progent's goal is to resolve instead of just annotate network issues.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Fresno, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By uncovering possible problems before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a combination of platforms.
How Your Fresno Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Fresno or throughout the state of California, Progent's online network support engineers are ready to provide professional and affordable IT support the moment your organization needs it. More than 15 years of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Fresno company deals with a regular independent consultant or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to deal with unexpected system emergencies or particularly challenging integration projects.

Benefits of Progent's Network Help for Organizations in Fresno
Progent's online network troubleshooting services enable your Fresno organization to realize the benefits of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will acquire added business worth by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most offices in Fresno and throughout California, nearby network service resources, whether consisting of freelance consultants or a full-time maintenance staff, can handle typical technical issues. However, serious problems sometimes occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual service personnel. In these cases, Progent's on-call support experts offer a convenient, quick, and economical way to augment your local resources and to transfer useful knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger service organizations and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your network grows, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of backup service experts to make sure your network is always available.

  • Create a Solid Basis for Smooth Growth
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a proper framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the business. Such badly designed environments need careful assessment, smart strategic planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the stable foundation to meet current business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies require guidance and technical training to negotiate an ever more complicated maze of product options available for promoting business success and enhancing productivity. Businesses do not need a network consultant who is trying to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts by selling just services rather than products. This enables Progent to align IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, refined support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.