Fast and Affordable Remote Support for Fresno Computer Networks
For organizations located in Fresno or anywhere in the state of California, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support engineers offer excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system issues rapidly. This lowers direct costs since service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast fixes somehow turn into major tabs. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to access your environment without breaching system security.
Progent's proven service database system keeps detailed histories for the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of assistance rendered to every client by every Progent engineer. This archive of problems and fixes is structured as a conveniently searchable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' in-house support staff so Progent's online consulting experts can arrive at the best solutions in the least time.
Remote technical services available from Progent to clients in Fresno and anywhere in the state of California include:
Certified Microsoft Windows Experts
Progent's Microsoft-qualified online support experts can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support including
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server development,
Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult issues associated with network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience allows them to resolve problems rapidly. In many cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of state-of-the-art remote support technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of networking devices. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless APs deployment services, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover quickly after a damaging breach. Security support services offered by Progent include: in depth network security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert online consulting support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online consulting services include:
How Your Fresno Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the budget to assemble and manage an internal Help Desk but who want quick access to a reliable Help Desk with proficient phone assistance plus the ability to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk software products to address the particular requirements of your corporation, or adding occasional online staff to work with your in-house Help Desk Call Center group to deal with demanding situations such as software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of seasoned information technology consultants gives your clients in Fresno or anywhere in the state of California rapid communication with a large support resource with extensive background providing phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a significant contributor to business productivity, and Progent's intent is to resolve rather than merely document IT problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team can supply online professional engineering expertise and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Fresno, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your IT support is proactive rather than reactive. By detecting emerging issues before they expand into crashes, proactive monitoring can avoid disruptive and costly network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of platforms.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Fresno or throughout the state of California, Progent's phone-based network support engineers can provide expert and economical system support the instant your organization needs it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Fresno organization deals with a regular freelance support technician or employs an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to address sudden network crises or particularly tough integration problems.
Details of Progent's Online Network Support for Fresno
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services offer businesses in Fresno or anywhere in the state of California unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk outsourcing support and system administration, Progent's experts can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Fresno and is also ideal for customers in more remote areas of California that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for online service and requires no periodic retainer for support services delivered during normal working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of authorized specialists with experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2016 Software Design and Microsoft SQL 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Project Management and Application Design
Apple Mac Help
Amazon Marketplace Web Service Software Integration
By providing a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that align with the special requirements of your business.
- Advanced Remote Connectivity Software
Secure online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive onsite service call. Effective remote access software and experienced technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote system tracking.
- Support for Mainstream VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to each customer. The practice of documenting and organizing support activity results in more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.