Immediate Online Technical Support for Fresno California Computer Networks
Immediate Phone Consulting for Fresno SystemsFor companies in Fresno California, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to solve most network problems quickly. Efficient support reduces direct expenses because service calls use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where fast solutions manage to turn into major invoices. Progent's penchant for disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the maximum level of efficiency for online consulting and repair for information networks of any size. Progent's Technical Response Center can access your company's system without violating network security.

Progent's advanced technical support database system stores extensive histories for the support that Progent's clients have received. Progent's authorized consultants have access to the records of services rendered to each Progent customer by any Progent engineer. This history of trouble tickets and solutions is stored as a quickly searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff so Progent's remote service experts can come up with the best resolutions in the least time.

Remote technical services offered by Progent to businesses in Fresno California include:

Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming jobs. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your specified IT staff and your Progent consultant so that potential problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting utilities designed to work with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast restoration of vital files, applications, system images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are requested to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used as this second form of ID validation including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Service Desk offers a seamless extension of your in-house support group. Client interaction with the Help Desk, delivery of support, issue escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are consistent regardless of whether issues are resolved by your internal IT support resources, by Progent, or both. You have unrestricted versatility to expand or reduce your share of technical support work as needed. Progent provides startup installation and onboarding of the professional services PSA software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services permit your in-house IT team to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center software to meet the special demands of your corporation, or providing occasional online personnel to work with your existing Help Desk Call Center team to handle demanding situations like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts provides your clients in Fresno California rapid contact with a reliable network service resource with substantial experience delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a major driver of business efficiency, and Progent's target is to resolve rather than merely document technical issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff offers phone-based professional engineering expertise and training in key application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Fresno California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By uncovering potential issues before they evolve into full-scale emergencies, automated monitoring can minimize inconvenient and costly service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a variety of operating systems.
How Your Fresno Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Fresno California, Progent's online computer support specialists can deliver effective and cost-effective system support the instant your company requires it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Fresno business works with a local independent consultant or employs an in-house organization that know how to deal with typical computer issues, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to handle unexpected network emergencies or particularly complicated integration problems.

Details of Progent's Online Computer Support for Fresno California
Progent's phone support, remote repair, network security expertise, and network management services give businesses in Fresno California unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT support, performing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



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