Immediate Online Help for Fresno IT Networks
For organizations located in Fresno or anywhere in California, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to resolve most network problems quickly. This reduces immediate expenses since service calls use up minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick solutions somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested methodologies which allow the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to communicate with your environment remotely without compromising network security.
Progent's advanced service database application maintains comprehensive records for all service that Progent's clients have been provided. Progent's staff consultants have access to the details of support provided to every Progent client by every consultant. This history of issues and repairs is stored as an easily searchable internal database that permits Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote service specialists are able to arrive at optimal resolutions quickly.
Remote support provided by Progent to customers in Fresno and anywhere in the state of California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design, SharePoint 2016 migration and hybrid integration expertise, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop support services to help you business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for networking consultants, and indicates a person's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their broad expertise permits them to solve problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment using the latest remote troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure devices. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs deployment support, Cisco wireless controllers integration consulting, Cisco VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly following a serious penetration. Security support services offered by Progent include: in depth data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent can provide advanced online consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad array of computer technologies including system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that include Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help troubleshooting anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering services include:
How Your Fresno Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the resources to support an in-house Call Center but who want fast response from an efficient Help Desk with professional telephone assistance plus the ability to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is designed for larger businesses and operates as a seamless extension of your established Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation alternative to handle complex computer system issues, or be available in those situations when your regular resources are too busy.
Progent's Help Desk team of veteran network consultants provides your workers in Fresno or anywhere in the state of California quick access to an efficient support group with substantial experience providing telephone-based support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a significant driver of company performance, and Progent's goal is to fix rather than merely document network issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply remote and in-depth engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they expand into full-scale emergencies, automated monitoring can minimize disruptive and expensive service crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a combination of operating systems.
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Fresno or anywhere in the state of California, Progent's online network support engineers can deliver expert and economical system support the instant your company needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Fresno office works with a local independent support technician or maintains a full time organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden system crises or especially challenging integration projects.
Features of Progent's Remote Computer Support for Fresno
Progent's online support, remote repair, network security consulting, and network administration services offer businesses in Fresno or throughout the state of California the greatest leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's professionals can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Fresno and is also ideal for networks in geographic regions of California that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for phone service and requires no monthly subscription fee for services delivered during regular business hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of on-staff professionals with experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting support for critical application areas. Support available from the Application Experts Group includes:
Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By offering a full service centralized source for network generalists and specialists, Progent can tailor fast, affordable, and thorough information technology solutions that fit the specific needs of your company.
- State of the Art Remote Connectivity Tools
Secure remote access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated remote access tools and experienced technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Support for High System Availability
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, at the forefront of network service, performing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to each customer. The practice of detailing and archiving support records results in more efficient support and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.