For small companies in Fresno or anywhere in the state of California, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent value because they have the practical experience and the advanced technology to resolve most information system problems quickly. This lowers immediate costs since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick solutions manage to end up as large bills. Progent's skill at dealing with technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for remote help and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your company's system remotely without compromising system security.
Progent's powerful technical support reporting system keeps extensive documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to each Progent client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with the best solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Fresno or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical service professionals possess certified skills in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to small businesses in Fresno and anywhere in the state of California include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn challenges associated with network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to resolve even the most intractable problems quickly. In common instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network issues that are crippling business efficiency but are beyond the comfort zone of your local computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop support including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP network security engineers can provide a variety of security solutions to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help you to clean up rapidly following a serious breach. Security services offered by Progent cover comprehensive network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting experts for contract projects that small businesses often need. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Fresno Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for small organizations who don't have the money or time to build and maintain an internal Call Center but who require fast response from a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Help Desk is intended for larger companies and operates as a seamless extension of your current Helpdesk resources. Progent's Virtual Call Center can act as an escalation resource to resolve the toughest technical challenges, or be available in those circumstances when your other resources are too busy.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your established organization, identifying or modifying Help Desk application software to meet the special demands of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center resources during demanding events such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran information technology experts gives your workers in Fresno or anywhere in the state of California fast assistance from an effective network service group with years of background offering telephone-based help and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of company success, and Progent's goal is to resolve and not just report network issues.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides phone-based advanced consulting support and education in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To read more concerning Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac experts can support the artistic aspect of Apple Mac systems by delivering remote help services and education in graphics, sound, and video. Progent's support professionals offer help in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or putting together an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Fresno, or anywhere in the state of California, online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer support is proactive and automated. By anticipating looming trouble spots before they grow into downtime, proactive monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a mix of operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.