For small companies in Fresno or anywhere in the state of California, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support engineers offer excellent value because they have the practical experience and the advanced technology to resolve most information system problems quickly. This lowers immediate costs since solutions accumulate a smaller number of billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to many remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with scenarios where quick solutions manage to end up as large bills. Progent's skill at dealing with technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for remote help and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to connect to your company's system remotely without compromising system security.
Progent's powerful technical support reporting system keeps extensive documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to each Progent client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily searchable proprietary knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with the best solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Fresno or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical service professionals possess certified skills in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to handle virtually any crisis likely to occur in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to clients with mixed-OS networks, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to small businesses in Fresno and anywhere in the state of California include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad array of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking engineers, and certifies an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn challenges associated with network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration tools and developing workarounds or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to resolve even the most intractable problems quickly. In common instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support organizations make CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can get immediate help for complex network issues that are crippling business efficiency but are beyond the comfort zone of your local computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recover quickly after a serious breach. Security services offered by Progent cover in depth security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building secure mechanisms for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting professionals for special projects that small companies frequently need. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Fresno Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk support alternatives for small and midsize companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who lack the resources to build and maintain an internal Help Desk Call Center but who want quick response from a dependable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your current Helpdesk team. Progent's Virtual Help Desk can serve as an escalation resource to resolve the most difficult technical challenges, or be ready in those situations when your other resources are too busy.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk software products to handle the special demands of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources to deal with demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of seasoned information technology experts offers your customers in Fresno or anywhere in the state of California immediate contact with a reliable network service resource with substantial background offering phone consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a key driver of company success, and Progent's aim is to resolve instead of just record technical issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering support and training in key application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications including CRM, MS Project, MS Office Word, and Office Excel. To find out more about Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac experts can support the artistic components of Mac systems by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Fresno, or anywhere in the state of California, remote computer system monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a mix of operating systems.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.