For small and midsize companies located in Fresno California, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you pay just for the services that you actually get. In contrast to many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where quick repairs somehow turn into major tabs. Progent's skill at solving technical issues quickly translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an array of customized technologies and field-proven methodologies which ensure the highest level of efficiency for online engineering help and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's remote service group to connect to your company's environment without compromising system security.
Progent's powerful service database application maintains extensive documentation describing the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help provided to every client by every consultant. This database of anomalies and resolutions is structured as a readily searchable support knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote service specialists can find optimal solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Fresno California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online consulting professionals have credentials in a comprehensive array of disciplines. This broad range of capability permits Progent's consultants to address virtually any crisis that may crop up in a small business information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to companies with multi-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to companies in Fresno include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems based on leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most stubborn challenges associated with network design, deployment, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to solve even the most difficult problems rapidly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can get urgent assistance for complex network infrastructure issues that are impacting business efficiency but are beyond the comfort zone of your local computer service providers. Progent's CCIE consultants can interface to your network by means of advanced on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-certified online support experts offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of remote desktop support such as Windows 7 integration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recover rapidly after a serious penetration. Security services available from Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Fresno California Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the money or time to create an internal Help Desk but who need quick access to an efficient Help Desk with professional telephone assistance as well as the available expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk Call Center application software to address the unique demands of your business, or providing occasional online personnel to reinforce your internal Help Desk resources to handle demanding events like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned network experts gives your clients in Fresno California immediate communication with a large support group with extensive background providing phone consulting and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center the reputation as a crucial enabler of company efficiency, and Progent's aim is to fix and not just document network problems.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team provides remote advanced engineering support and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Word, and Microsoft Office Excel. To learn more on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac experts can promote the creative components of Mac environments by delivering phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like capturing or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Fresno California online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your IT maintenance is proactive and automated. By exposing potential trouble spots before they result in crashes, automated monitoring can ward off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a mix of operating systems.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley