For small businesses in Fresno California, Progent offers support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's remote support engineers represent exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of information system problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor solutions manage to end up as large invoices. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that allow the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your company's environment remotely without breaching system security.
Progent's powerful customer support database system keeps detailed documentation of the service that Progent's clients have received. Progent's team service personnel have the benefit of the details of assistance rendered to every customer by any consultant. This archive of trouble tickets and responses is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft permit access to other massive technical support databases and allow priority access to vendors' internal support staff so Progent's remote service experts are able to arrive at optimal solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Fresno California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based consulting engineers possess credentials in an extensive set of products and technologies. This broad range of IT skills permits Progent's consultants to manage virtually any crisis likely to occur in a small or midsize business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to companies with mixed-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to clients in Fresno include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and migration from older applications to current Windows or Linux-based environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates a consultant's technical knowledge at the master level. CCIEs know how to deal with the most difficult problems encountered in network design, integration, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience allows them to solve even the most complex problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so your company can get immediate assistance for complex network infrastructure issues that are lowering business efficiency but are beyond the experience of your local network service personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network using the latest on-line troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote support professionals offer network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM and CISSP security consultants can provide a range of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up rapidly after a damaging penetration. Security support services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile access; securing your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Fresno California Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk programs for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the money or time to assemble and manage an internal Help Desk but who need quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting support can support you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or customizing Help Desk Call Center application software to handle the particular needs of your business, or providing temporary online staff to supplement your internal Help Desk team to handle demanding events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of veteran network experts provides your customers in Fresno California quick assistance from a large support resource with extensive background delivering telephone-based support and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's aim is to resolve instead of simply track technical issues.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. For more information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the imaginative components of Mac environments by providing remote help support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio or video or building an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Fresno California online network monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your network support is proactive and automated. By exposing possible issues before they result in downtime, remote monitoring can head off stressful and expensive service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley