For small businesses located in Fresno California, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-certified security engineers to handle advanced security design and business continuity planning.
Progent's remote support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated technology to solve most information system problems quickly. This lowers direct costs since service calls accumulate fewer billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent bills per minute for phone assistance, so you are charged just for the support that you receive. Unlike many remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where quick repairs manage to end up as large tabs. Progent's skill at handling problems quickly results in your company conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and troubleshooting for small business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the consultants of Progent's remote service group to connect to your network remotely without breaching corporate security.
Progent's proprietary customer support reporting system maintains thorough records describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of support delivered to each Progent client by every consultant. This database of issues and resolutions is organized as an easily retrievable internal knowledge base that permits Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to other massive support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Fresno California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical service experts offer advanced credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's engineers to tackle practically any crisis likely to take place in a small business network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support companies with multi-platform environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support provided by Progent to companies in Fresno include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online help for diagnosing problems within UNIX/Linux systems based on leading versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network professionals, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can handle the most difficult problems associated with network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to solve even the most intractable problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get timely assistance for severe network issues that are impacting business productivity but are not within the comfort zone of your ordinary IT service providers. Progent's CCIE support experts can tie into your environment via advanced on-line troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support experts offer computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recuperate rapidly after a serious penetration. Security services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile access; securing your messaging system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Fresno California Business Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller businesses who lack the budget to support an internal Call Center but who need fast communication with an efficient Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, selecting or enhancing Call Center application software to meet the special requirements of your business, or adding occasional online staff to reinforce your in-house Help Desk team to handle high-demand events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology professionals provides your computer users in Fresno California fast contact with an effective network service group with substantial background offering telephone-based support and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of business performance, and Progent's policy is to solve instead of simply annotate IT issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth consulting support and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications such as CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the imaginative facets of Macintosh computing by providing remote consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Fresno California remote computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your network support is proactive and automated. By spotting potential issues before they evolve into crashes, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks that support a mix of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley