For small businesses in Fresno or anywhere in California, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers offer excellent value because they have the practical background and the sophisticated technology to resolve the majority of information system issues rapidly. This lowers direct expenses since service calls require fewer billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor solutions manage to turn into big tabs. Progent's skill at dealing with technical issues efficiently translates into your company saving money.
Progent's Remote Service Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies that allow the highest level of efficiency for online engineering help and repair for small business IT systems. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising corporate security.
Progent's advanced customer support database application keeps detailed histories for the support that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to each Progent customer by every consultant. This history of anomalies and resolutions is stored as an easily exploitable support knowledge base that enables Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to come up with optimal solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Fresno or anywhere in California or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical support professionals offer advanced credentials in an extensive array of technologies. This broad range of technical skills permits Progent's engineers to resolve virtually any problem likely to occur in a small or midsize company network. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-operating system environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support Offered by Progent to customers in Fresno and anywhere in the state of California include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology such as network architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from legacy applications to current MS Windows or Linux environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most difficult issues surrounding network design, installation, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs offer excellent value because their broad experience permits them to fix even the most intractable problems quickly. In many cases, less seasoned consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting organizations make CCIEs accessible to help small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive urgent help for serious network problems that are impacting worker efficiency but are beyond the scope of your ordinary computer service personnel. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of state-of-the-art on-line support technology to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-expert remote support engineers can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint Server 2019 design and integration,
Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM and CISSP security consultants offer a variety of system protection services that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to recuperate quickly after a damaging penetration. Security support services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses frequently request. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Fresno Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the resources to support an in-house Help Desk Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center software to address the unique needs of your corporation, or adding temporary online personnel to work with your in-house Call Center team to handle high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network consultants provides your clients in Fresno or anywhere in the state of California immediate contact with an effective support resource with substantial background offering phone consulting and remote repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a major contributor to company productivity, and Progent's goal is to resolve rather than just track IT problems.
Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group can supply online professional engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft applications including CRM, Project, Office Word, and Office Excel. To find out more information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative aspect of Apple Mac computing by delivering remote help services and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Fresno, or anywhere in the state of California, remote network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your computer support is proactive and automated. By spotting possible issues before they result in downtime, remote monitoring can minimize disruptive and expensive information system failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.