Fast Phone Technical Support for Fresno California UNIX, Linux, or Solaris NetworksFor small and midsize companies in Fresno California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.

Progent's online technical support services offer excellent value because they have the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing model for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into major bills. Progent's skill at disposing of problems efficiently results in your business spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of optimized technologies and proven processes which allow the maximum level of efficiency for remote help and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to communicate with your computer system without violating corporate security.

Progent's powerful service reporting application stores comprehensive records of all service that Progent's customers have received. Progent's staff consultants have access to the details of support provided to each Progent customer by every Progent consultant. This database of problems and solutions is organized as a quickly accessible internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service experts are able to find the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Fresno California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's online support professionals have certified skills in an extensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To help customers with multi-platform environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support available from Progent to companies in Fresno include:

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies often request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk support programs for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the money or time to create an in-house Help Desk but who want quick communication with an efficient Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Call Center or revamping your current one, evaluating or customizing Help Desk software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk resources to deal with demanding scenarios such as software transitions, major updates, or installing new business software.

    Progent's Call Center team of veteran information technology consultants offers your computer users in Fresno California instant assistance from an efficient technical support resource with years of experience offering phone help and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to company performance, and Progent's aim is to resolve rather than simply report network problems.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote advanced consulting expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. For more information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac systems by providing remote help services and education in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Fresno California remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple OS platforms.

How Your Fresno California Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.

Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.

Onsite IT Consulting
Progent locations in Southern Central Valley

City Address Phone Link
Bakersfield 2005 EYE Street, Suite #6
Bakersfield, CA 93301
United States
(661) 855-4155 Bakersfield Network Support Services
Fresno 1444 Fulton Street
Fresno, CA 93721
United States
(559) 878-5500 Fresno Network Support Services




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