For small and midsize companies in Fresno California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent value because they have the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into major bills. Progent's skill at disposing of problems efficiently results in your business spending less money.
Progent's Remote Technical Support Tools
Over the years, Progent has refined an array of optimized technologies and proven processes which allow the maximum level of efficiency for remote help and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to communicate with your computer system without violating corporate security.
Progent's powerful service reporting application stores comprehensive records of all service that Progent's customers have received. Progent's staff consultants have access to the details of support provided to each Progent customer by every Progent consultant. This database of problems and solutions is organized as a quickly accessible internal knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service experts are able to find the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Fresno California or to find out additional information about Progent's phone support programs, contact Progent at
Online Network Support Services Available from Progent
Progent's online support professionals have certified skills in an extensive set of products and technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help customers with multi-platform environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to companies in Fresno include:
Progent's UNIX and Linux support engineers can offer urgent online help for resolving problems within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Progent also can deliver a broad array of remote PC desktop services including Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in establishing an efficient new Call Center or revamping your current one, evaluating or customizing Help Desk software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk resources to deal with demanding scenarios such as software transitions, major updates, or installing new business software.
Progent's Call Center team of veteran information technology consultants offers your computer users in Fresno California instant assistance from an efficient technical support resource with years of experience offering phone help and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to company performance, and Progent's aim is to resolve rather than simply report network problems.
Progent's Apple Mac consultants can support the imaginative aspect of Apple Mac systems by providing remote help services and education in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Fresno California remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, automated monitoring can ward off stressful and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple OS platforms.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
City | Address | Phone | Link |
Bakersfield | 2005 EYE Street, Suite #6 Bakersfield, CA 93301 United States |
(661) 855-4155 | Bakersfield Network Support Services |
Fresno | 1444 Fulton Street Fresno, CA 93721 United States |
(559) 878-5500 | Fresno Network Support Services |