For small and midsize companies in Fresno or anywhere in the state of California, Progent offers help for computer systems based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls require a smaller number of billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. Unlike many online support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where speedy. minor repairs manage to end up as big bills. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes which ensure the maximum level of effectiveness for online technical support and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to communicate with your company's environment without compromising corporate security.
Progent's highly evolved technical support database application stores extensive histories describing the service that Progent's clients have been provided. Progent's team consultants have access to the records of services delivered to each Progent client by every Progent consultant. This database of anomalies and fixes is structured as an easily exploitable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available additional extensive support databases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts can determine the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Fresno or anywhere in California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service engineers offer credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's consultants to handle practically any problem likely to crop up in a small business information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support companies with multi-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support available from Progent to clients in Fresno and anywhere in the state of California include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology including system infrastructure, email solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to current MS Windows or Linux-powered environments. Progent's group-based methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for resolving anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and validates a person's network technology skills at the expert level. CCIEs can resolve even the most stubborn issues associated with network planning, deployment, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional value since their broad experience enables them to resolve the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network infrastructure problems that are crippling worker productivity but are beyond the scope of your local network support resources. Progent's Cisco CCIE engineers can connect to your environment by means of the latest remote troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Support
Progent's Microsoft-expert remote support professionals offer computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and deployment,
Skype for Business migration support, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your business to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: thorough network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile communication; defending your email system against spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small companies frequently request. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Fresno Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who lack the money or time to support an internal Help Desk but who require quick response from a reliable Call Center with professional phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or revamping your existing organization, identifying or modifying Help Desk software to address the unique requirements of your business, or providing occasional online staff to reinforce your existing Call Center group to deal with unusually busy events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals provides your computer users in Fresno or anywhere in the state of California quick communication with a reliable technical support resource with extensive background delivering phone support and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's policy is to fix instead of merely annotate IT issues.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can support the imaginative components of Macintosh computing by delivering phone-based help support and education in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Fresno, or anywhere in the state of California, remote computer system monitoring services based on MS Operations Manager network monitoring, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into crashes, proactive monitoring can head off disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on a variety of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.