For small companies located in Fresno California, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system issues rapidly. This lowers direct expenses since service calls require a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where quick fixes manage to end up as substantial invoices. Progent's penchant for handling technical issues efficiently results in your business spending less money.
Progent's Online Support Tools
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the highest level of effectiveness for remote consulting and repair for small and midsize company computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.
Progent's sophisticated technical support database application maintains extensive records for the service that Progent's clients have been provided. Progent's team consultants have access to the details of services rendered to each client by every Progent engineer. This history of anomalies and solutions is stored as a conveniently retrievable support database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote consulting experts can find the best solutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Fresno California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive set of technologies. This breadth of technical skills allows Progent's consultants to address almost any emergency that may take place in a small business information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-OS environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online support services available from Progent to small businesses in Fresno include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology such as system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for analyzing problems within UNIX/Linux systems powered by popular versions of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a consultant's technical skills at the master level. Cisco CCIEs know how to handle even the most intractable problems encountered in network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their broad experience permits them to resolve even the most intractable problems rapidly. In many instances, less seasoned service providers can wrestle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can get timely support for severe network infrastructure problems that are impacting worker efficiency but are not within the comfort zone of your ordinary IT service providers. Progent's CCIE consultants can tie into your environment using advanced on-line support technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support professionals can provide network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP network security consultants offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or assist your company to recuperate quickly after a damaging penetration. Security services available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting experts for contract projects that small companies often need. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Fresno California Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk services are well suited for smaller organizations who don't have the resources to support an in-house Call Center but who need fast access to a dependable Call Center with professional telephone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or improving your existing one, evaluating or modifying Help Desk Call Center software to address the particular demands of your company, or adding temporary online personnel to supplement your internal Help Desk Call Center team during high-demand events such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your computer users in Fresno California quick access to a dependable network service group with substantial background delivering phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of company success, and Progent's policy is to fix instead of merely report technical issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Excel. To find out additional information on Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can promote the imaginative elements of Macintosh systems by delivering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Fresno California online computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your IT maintenance is proactive and automated. By uncovering possible issues before they cause crashes, proactive monitoring can minimize stressful and expensive network breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a variety of platforms.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley