For small and midsize companies in Fresno or anywhere in the state of California, Progent provides support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent value due to the fact that they are equipped with the real-world background and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls take up fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow turn into substantial tabs. Progent's skill at dealing with problems efficiently translates into your business conserving money.
Progent's Online Support Tools
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that ensure the highest level of efficiency for online engineering help and repair for small business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your environment remotely without compromising corporate security.
Progent's proprietary customer support reporting application keeps extensive histories describing the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support provided to each Progent client by any engineer. This archive of issues and fixes is structured as a quickly searchable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can find optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Fresno or anywhere in California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's remote technical service experts offer credentials in a comprehensive array of disciplines. This broad scope of capability enables Progent's engineers to tackle virtually any crisis that may occur in a small or midsize company information system. Certifications held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To support businesses with mixed-operating system environments, Progent also provides access to engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to small businesses in Fresno and throughout the state of California include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide array of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs can handle even the most difficult challenges surrounding network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value because their broad experience permits them to fix even the most difficult problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can receive timely help for serious network infrastructure issues that are lowering worker efficiency but are outside the comfort zone of your regular network support personnel. Progent's CCIE support experts can tie into your environment using the latest on-line support tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-certified online service engineers can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP security consultants can provide a variety of security solutions that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recover quickly after a damaging breach. Security consulting services offered by Progent include: thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the services of world-class remote consulting experts for contract projects that small businesses often request. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Fresno Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for small organizations who lack the budget to build and maintain an internal Call Center but who need quick response from an effective Call Center with proficient telephone support plus the available expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger businesses and acts as a seamless reinforcement of your current Call Center organization. Progent's Virtual Help Desk can serve as an escalation resource for the toughest technical issues, or be available in overflow circumstances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk or enhancing your existing one, evaluating or modifying Call Center software products to address the special needs of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk team during demanding events like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology experts provides your computer users in Fresno or anywhere in the state of California fast contact with a large support group with years of background delivering telephone-based support and online diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a key contributor to company success, and Progent's policy is to resolve and not simply report IT problems.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. For more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the creative components of Apple Mac systems by delivering phone-based help services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Fresno, or anywhere in the state of California, online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your computer support is proactive and automated. By exposing possible problems before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that support multiple operating systems.
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.