Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and company workflows. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Fresno company to select the right tools and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed guidance for getting you past challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can help Fresno, California companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and streamlined management.

Video Conferencing for Telecommuters
A broad range of voice/video conferencing platforms from leading vendors enable virtual meetings, video conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many companies use multiple products to meet the needs of their various partners and clients. Progent's communications experts can help you to manage your current voice/video conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to deploy and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting experts.
  • FaceTime is Apple's group video calling app for iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based recording, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex and for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include video conferencing, persistent chat, plus file sharing. For details about Progent's support services for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and help your business to optimize your WAN architecture to run them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient work-from-home environment for your Fresno, California business, call 1-800-993-9400 or go to Contact Progent.

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    Microsoft Communications Server provides Instant Messaging and Real Presence in an extensible, enterprise-grade package offering enhanced protection, seamless integration with popular Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and improved business efficiencies, increased individual productivity, and stronger IP security with this simple-to-administer, fault-tolerant solution. Effective implementations of Microsoft Office Communications Server require extensive planning and thought prior to installation. Progent's Microsoft-authorized consultants can provide the expertise needed to deliver all the benefits of Office Communications Server across your whole organization.

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    Progentís Shared Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading shared PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

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    Progent's Cisco certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a disaster recovery system built around Microsoft's most advanced Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using industry-standard equipment, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, economical creation of a failover cluster quorum witness.

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    Progent can provide affordable online consulting to help you to design, configure, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or maintain a highly available, secure and efficient infrastructure that is best suited to your computing model. Progent can also provide online or on-premises training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that maximizes the strategic value of your IT system.

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    Progent's ransomware consultants can assist your business to assess your ransomware defenses, remotely monitor and guard your IT environment, help with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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