Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company culture. Progent has two decades of background assisting SMBs to plan, deploy, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Fresno company to pick the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed guidance for helping you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can assist Fresno, California businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Voice/Video Conferencing for Telecommuters
A wide selection of video conferencing platforms from major vendors support virtual meetings, video conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many organizations utilize multiple conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help you to maintain your existing conferencing ecosystem and enhance the productivity of your at-home employees.

  • Skype for Business is Microsoft's popular communications product that supports real-time presence, IM, voice and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business clients to support your remote workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for video sessions. To learn more about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. For details about Progent's consulting services for Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist you to tune your network architecture to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing a productive telecommuter solution for your Fresno, California organization, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Microsoft Dynamics GP/Great Plains can help you grow and control your company better by offering easy availability of strategic data and a rapid ROI. Dynamics GP/Great Plains confers important productivity benefits including its ability to extend the presence of your company, handle your accounting, computerize financial processes, unify procedures across your business, refine inventory control, increase order accuracy, expand sales and minimize lead-time, and maximize cash flow. Progent can help you configure and manage a reliable, secure server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to help you reap all the advantages of your Microsoft Dynamics GP software.

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    Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, simplifies long-term support demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions powered by Exchange 2007 Server.

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  • ISA 2004 Server Remote Support ISA 2004 Server Configuration
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  • IT Services SharePoint Portal Server
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    Progentís Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web technology for intelligently connecting people, groups and data. Microsoft SharePoint offers a common spot for your employees or clients to connect to, manage, distribute and manipulate useful data, files, and applications and to interact with other people. SharePoint allows quicker and better decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join employees, clients, teams and projects with the knowledge theyíve created in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can assist you to maintain your current SharePoint solution or upgrade to the latest version of SharePoint.

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  • Exchange 2003 Upgrade Online Consulting
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    Progent's expert support team can show you how to define and implement an efficient in-place Microsoft Exchange 2003 migration plan that avoids network disruption, simplifies ongoing support demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site migrations, Progent has the background to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business goals.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt your business.

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    Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Mid-size businesses who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

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    Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and eliminating unnecessary and expensive downtime. Remote Monitoring and Management technology has progressed to the point that businesses of any size can afford a level of protection that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management options delivered as low-cost service packages created to help your company to detect and fix a an array of network problems before they can disrupt your business.

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    Progent provides clients access to consultants who have earned some of the computer industry's most prized certifications. Progent thinks that customers have the right to be sure that their computer service providers have accredited testing plus extensive practical experience so that Progent's clients can use Progent's service with trust. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor assistance than is available to uncertified service providers, enabling Progent to offer clients a higher class of computer support. In addition, recognized certifications such as CISA or ISSAP for IT security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the services of accredited IT professionals.

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    Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or Office 365 and simplify administration through integration with Active Directory. Lync can also cut expenses by eliminating VoIP equipment and subscription services, PBX systems, or legacy video conferencing technology. Progent's certified IM and Presence consultants offer online and onsite support to assist you to manage and troubleshoot your current Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help you to plan and carry out an efficient Skype for Business upgrade.

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