Expanding your telecommuter workforce may have a significant impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Fresno organization to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for getting you over challenging IT bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Fresno, California businesses to with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Video Conferencing for At-Home Workers
A broad selection of video conferencing products from major vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen sharing for both onsite users and at-home workers. Many companies use a mix of products to meet the needs of their different partners and customers. Progent can assist your organization to manage your existing voice/video conferencing ecosystem and enhance the experience of your remote workforce.

  • Skype for Business is Microsoft's leading communications platform that supports presence, IM, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to configure and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 simultaneous users for video sessions. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. For details about Progent's support expertise for Cisco Webex as well as for other IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and content with capabilities that include voice/video calling, threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and help you to optimize your network architecture to run them.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Fresno, California organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, in the trenches of IT service, performing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This ensures that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems quickly.

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    Progent's expert consultants can help you design and implement an efficient in-place Exchange Server 2007 upgrade strategy that avoids network disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-location migrations, Progent has the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.

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    Progentís Technical Response Center offers national remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service professionals offer telephone help and online secure computer access to isolate and repair technical problems rapidly and affordably. The scope of technical expertise available from Progent's team of nationwide service professionals allows Progent to escalate even the most difficult problems to competent specialists as required.

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    Nagios and MRTG are useful, license-free monitoring tools that run on the Linux OS and can be used to analyze UNIX/Linux environments, Windows networks, or multi-platform situations where Linux and Windows run side by side. Nagios allows network support engineers to track system services including SMTP, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's network integration engineers can assist you to utilize both these utilities to streamline and troubleshoot your computer network.

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    Progent can help your business to plan an upgrade to Teams from Skype for Business Online and install, administer, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    For businesses with a mix of Apple Mac and Windows computers, there exist two basic alternatives for running Microsoft Windows-only software on an Apple Mac: remote access to an actual Windows PC or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a remote Microsoft Windows-based PC to run Windows programs and access network resources. Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac computer so you are able to run Windows applications locally. Progent's Mac technology consultants can assist your business to maintain these solutions for running Windows applications on your Macs and can in addition help your company to assess and configure other products for Windows platform simulation.

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