Fast Remote Help for Fresno California IT Networks
Urgent Phone Consulting for Fresno NetworksFor companies located in Fresno California, Progent offers online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology needed to solve the majority of information system issues quickly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast fixes somehow end up as major bills. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to connect to your company's network remotely without breaching system security.

Progent's advanced service reporting application maintains detailed records describing all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of support provided to each client by any Progent engineer. This archive of issues and solutions is structured as a readily searchable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other massive support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts can determine optimal solutions quickly.

Online technical services offered by Progent to clients in Fresno California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast restoration of vital files, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that uses a different network channel. A broad range of devices can be used as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting plug-ins created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned information technology consultants provides your workers in Fresno California rapid access to an efficient support resource with years of background offering phone support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's policy is to fix instead of merely track IT issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. For more information on Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Fresno California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they evolve into network outages, remote monitoring can avoid inconvenient and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that support a variety of OS platforms.
How Your Fresno Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Fresno California, Progent's phone-based computer support engineers are ready to deliver expert and affordable system help whenever your organization has to have it. Over 20 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the expense and lost time associated with on-site service visits.

Even if your Fresno company has a local freelance support technician or maintains a full time organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Fresno California
Progent's remote network troubleshooting services allow your Fresno company to enjoy the benefits of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most businesses in Fresno California, local computer support resources, whether consisting of outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, major troubles might occur when local resources are overstretched or unavailable, and some problems may stem from technology that is beyond the scope of your onsite support people. In these instances, Progent's on-call support experts provide an easy, quick, and budget-friendly way to augment your local resources and to transfer useful information to increase your capability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance consultants. While freelance consultants have smaller overhead than larger consulting companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup personnel may force your company to wait for help during an emergency. As your business expands, system unavailability and problems with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve service experts to insure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Organizations often start with an information architecture created on a modest budget. Without a robust infrastructure, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and scalability problems can hinder the success of the organization. These badly designed environments need proper assessment, smart strategic planning, and extensive technical expertise to upgrade to a network architecture that can deliver the stable foundation to meet vital business requirements and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complex array of product alternatives capable of accelerating business growth and improving efficiency. They hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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  • Les Kent has a 35-year track record of effective technology integration, corporate administration, sales, and operations. He has demonstrated a knack for developing elegant information technology solutions while working as a network designer, software developer, project manager, implementation expert, and troubleshooter for small companies, start-ups, and global corporations.

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    The sophistication and connectivity demands of Microsoft Windows Servers requires an IT consulting firm with practical expertise and in-depth knowledge in planning and building seamless, end-to-end business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's IT support can help you with designing, installing, managing, and supporting Windows Server systems that increase the productivity of your IT system. Progent's consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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