Immediate Remote Support for Fresno Information Networks
For businesses in Fresno or anywhere in California, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they have the practical experience and have access to the advanced tools necessary to resolve the majority of network issues quickly. This lowers direct expenses because solutions accumulate minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. Unlike typical online service organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing avoid scenarios where quick solutions manage to end up as large tabs. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote help and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.
Progent's advanced technical support reporting application maintains detailed records of all service that Progent's clients have received. Progent's team service personnel have access to the history of support delivered to each Progent client by every consultant. This archive of problems and responses is organized as an easily accessible internal knowledge base that allows Progent's online support professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies including Cisco and Microsoft open up other extensive support knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine the most efficient solutions in the least time.
Remote technical support services available from Progent to customers in Fresno and anywhere in the state of California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to help you business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and indicates a person's network technology knowledge at the master level. Cisco CCIEs can resolve the most difficult challenges occurring in network planning, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs offer exceptional value because their broad experience enables them to solve problems rapidly. In common cases, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can tie into your network via state-of-the-art remote support technology in order to provide quick, safe, and affordable analysis and repair.
Progent's CCIEs offer help for all of Cisco's industry-leading family of infrastructure appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Qualified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to recover rapidly after a damaging breach. Security services available from Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of information technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Fresno Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex problems to high-level engineers.
Progent's Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your current organization, selecting or customizing Call Center software products to meet the particular needs of your business, or providing temporary online staff to supplement your internal Help Desk Call Center resources during unusually busy scenarios like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of experienced network experts gives your customers in Fresno or anywhere in the state of California immediate contact with a reliable network service group with extensive experience offering telephone-based help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a solid contributor to company productivity, and Progent's policy is to resolve and not simply document network issues.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group offers online professional consulting support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Fresno, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting potential issues before they evolve into downtime, proactive monitoring can minimize disruptive and expensive service failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support a mix of platforms.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Fresno or throughout the state of California, Progent's online network support engineers are ready to deliver professional and economical system support the instant your company needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while avoiding the cost and lost time associated with on-site support calls.
Even if your Fresno organization works with a regular independent consultant or employs an in-house IT staff that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system crises or particularly complex integration projects.
Benefits of Progent's Network Help for Companies in Fresno
Progent's online support services allow your Fresno company to experience the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming more reliable, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
With most companies in Fresno or anywhere in California, nearby computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of the majority of technical problems. However, major troubles sometimes occur when local support personnel are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call service experts give you an easy, quick, and affordable way to augment your regular help and to transfer useful knowledge to increase your capability to deal with downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller companies often depend on independent freelance service providers. While independent consultants carry smaller internal costs than big service companies and can often charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your network expands, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system is always available.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an information architecture implemented on a modest budget. Without a robust framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These poorly designed systems require careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure that can offer the stable foundation to handle current business requirements and facilitate downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of product options capable of promoting business success and improving efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, refined remote support software, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every staff member to each customer. The discipline of detailing and organizing support records results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.