Fast Remote Help for Fresno Computer Systems
Fast Remote Consulting for Fresno NetworksFor organizations located in Fresno or anywhere in the state of California, Progent offers online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support lowers immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many remote service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick repairs manage to end up as major tabs. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized technologies and field-proven processes that ensure the maximum level of efficiency for remote engineering help and repair for IT systems of any size. Progent offers secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your network remotely without compromising network security.

Progent's advanced service database application stores thorough records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help provided to each client by every consultant. This database of problems and fixes is structured as a readily retrievable proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with important vendors including Cisco and Microsoft make available additional massive support databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to arrive at optimal resolutions in the least time.

Remote services offered by Progent to customers in Fresno and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network professionals offers your computer users in Fresno or anywhere in the state of California rapid communication with a large technical support group with substantial experience delivering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major contributor to business productivity, and Progent's aim is to fix rather than merely report network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering expertise and training in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, customization, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they evolve into network outages, remote monitoring can avoid disruptive and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks based on a combination of OS platforms.
How Your Fresno Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Fresno or anywhere in the state of California, Progent's online computer support engineers can provide professional and economical system support whenever your organization requires it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Fresno business deals with a local independent support technician or employs an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to handle sudden network crises or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Fresno
Progent's remote IT consulting services enable your Fresno business to realize the advantages of on-call, enterprise-class network support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    With most offices in Fresno or anywhere in California, local network service resources, whether consisting of independent consultants or an internal IT staff, can handle the majority of network issues. However, serious problems can occur when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals provide a convenient, fast, and budget-friendly way to augment your local help and to convey useful information to increase your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies commonly rely on independent freelance service providers. Although freelance consultants have smaller internal costs than larger service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, network unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often begin with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly designed systems require proper analysis, intelligent long-term planning, and wide IT expertise to evolve to a system architecture able to deliver the stable foundation to meet critical business demands and ease downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complex array of product options available for accelerating business success and enhancing productivity. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a wide variety of IT tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a consultant with proven methods for using computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.