Fast and Affordable Remote Support for Fresno Networks
For companies located in Fresno or anywhere in California, Progent provides remote technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced tools needed to solve the majority of network problems rapidly. Efficient support reduces direct costs because solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical remote support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where quick fixes manage to turn into big tabs. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested processes that ensure the highest level of efficiency for remote technical support and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your system without violating network security.
Progent's powerful technical support database system keeps extensive documentation of all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of assistance delivered to every Progent client by every engineer. This database of problems and repairs is organized as a readily retrievable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions promptly.
Online technical support services provided by Progent to customers in Fresno and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers can deliver network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development, SharePoint 2016 migration and hybrid deployment consulting services, Skype for Business Server migration support, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking consultants, and certifies a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most complex challenges occurring in network design, deployment, administration, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise allows them to fix problems rapidly. In common instances, less experienced consultants can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment by means of advanced remote support tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling family of networking products. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco Security and VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover quickly after a serious penetration. Security consulting services available from Progent include: thorough information security and compliance audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology enables clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Fresno Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk staff of veteran information technology consultants provides your customers in Fresno or anywhere in the state of California fast communication with a dependable technical support group with extensive background providing telephone-based consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a significant enabler of business efficiency, and Progent's aim is to fix instead of just report network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff offers online advanced engineering expertise and training in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Fresno, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By exposing possible issues before they result in full-scale emergencies, automated monitoring can head off stressful and expensive network breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a variety of platforms.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Fresno or throughout the state of California, Progent's phone-based computer support engineers can deliver effective and affordable system help the moment your organization has to have it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems quickly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Fresno office relies on a regular independent support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Fresno
Progent's remote technical help services allow your Fresno organization to have the benefits of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
With most businesses in Fresno and throughout California, local computer service resources, whether made up of independent consultants or a full-time IT staff, can take care of typical network issues. However, serious problems might strike when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite support technicians. In these situations, Progent's online support specialists give you an easy, quick, and affordable way to augment your regular resources and to pass on useful information to improve your ability to deal with downstream issues locally.
- Reduced Dependence on Individual Service Providers
For network support, smaller offices commonly depend on independent freelance consultants. While independent service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your business to go without help during an emergency. As your business expands, system unavailability and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of backup support experts to insure your network remains available.
- Build a Solid Basis for Smooth Expansion
Companies typically begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. Such badly designed environments need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to handle critical business requirements and ease future growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller companies need advice and technical training to negotiate an ever more complicated maze of product options available for promoting business success and improving efficiency. Businesses hardly need a network consultant who is trying to resell a certain vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align technical consulting with the best interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, in the trenches of IT support, performing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.