Fast and Affordable Online Support for Fresno Computer Systems
For companies in Fresno or anywhere in California, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional value because they have the real-world experience and have access to the sophisticated tools required to resolve most network problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you receive. Unlike typical remote service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where quick repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes which allow the highest degree of efficiency for online help and repair for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to interface to your system remotely without violating system security.
Progent's advanced service reporting application includes comprehensive histories of the service that Progent's customers have been provided. Progent's staff engineers have access to the records of all help delivered to every client by every Progent engineer. This history of problems and solutions is organized as a readily exploitable internal database that enables Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical support databases and allow fast access to vendors' in-house engineering staff so Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.
Remote technical services provided by Progent to clients in Fresno and throughout the state of California include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most complex problems encountered in network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional value since their depth of expertise allows them to fix problems quickly. In common instances, less qualified engineers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your network via advanced on-line troubleshooting technology to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of connectivity products. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points engineering help, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up quickly following a damaging penetration. Security support services available from Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent offers advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a wide spectrum of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of information technology enables customers to execute major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Fresno Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center software products to handle the special requirements of your company, or adding occasional phone support personnel to reinforce your in-house Help Desk Call Center team to deal with demanding events such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals offers your workers in Fresno or anywhere in the state of California rapid assistance from a reliable support group with substantial experience delivering phone consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant driver of business success, and Progent's intent is to solve instead of just track technical problems.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff provides remote advanced engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, custom programming, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Fresno, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting possible problems before they cause network outages, proactive monitoring can minimize stressful and costly information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a mix of operating systems.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Fresno or anywhere in the state of California, Progent's online network support engineers can deliver professional and cost-effective system support the moment your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Fresno company deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the time or the expertise to handle sudden network emergencies or especially tough integration problems.
Details of Progent's Remote Computer Support for Fresno
Progent's online help, remote repair, network security expertise, and network management services give offices in Fresno or throughout the state of California unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and network administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Fresno and is also ideal for networks in geographic regions of California that lack technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone help and requires no periodic retainer for services provided during normal business hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, Microsoft Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL Project Management and Software Development
Apple Macintosh Help
Amazon MWS Software Integration
By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the special needs of your business.
- Advanced Online Access Tools
Secure online access allows Progent's support professionals to observe exactly what your users see. This makes it possible to find fast solutions to problems that could otherwise demand an expensive personal service call. State-of-the-art remote access software and expert technicians combine to enable Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Support for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 expertise, Windows 2003 maintenance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help by the minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by every staff member to each client. The practice of documenting and organizing service records allows more effective support and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.