Fast Online Help for Fresno California Networks
For businesses located in Fresno California, Progent provides online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and are equipped with the advanced tools necessary to solve most information system issues quickly. This lowers direct expenses because solutions use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical online service companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor solutions manage to end up as big tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested methodologies which ensure the highest level of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to communicate with your company's environment without breaching network security.
Progent's advanced service reporting application maintains thorough documentation describing the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of all help rendered to every Progent client by every Progent consultant. This database of anomalies and resolutions is structured as a readily retrievable proprietary knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' internal product engineers so Progent's online consulting experts can arrive at the most efficient resolutions in the least time.
Online support provided by Progent to companies in Fresno California include:
Certified Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you business to install, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to resolve even the most difficult issues associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent value because their deep expertise enables them to fix problems rapidly. In many instances, less qualified service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system using the latest on-line support technology in order to perform fast, safe, and affordable diagnosis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers support Services, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help your business to clean up quickly following a damaging breach. Security services available from Progent include: in depth data security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; establishing safe techniques for off-site and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert online consulting services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad spectrum of computer technologies including system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight line of network monitoring and management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Fresno Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Fresno California rapid contact with an effective technical support resource with extensive background delivering telephone-based consulting and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center perception as a major contributor to company productivity, and Progent's intent is to solve and not simply annotate IT issues.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth consulting support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Fresno California online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your network support is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Fresno California, Progent's phone-based network support specialists can deliver professional and affordable system support whenever your organization has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your Fresno organization deals with a regular freelance consultant or employs an in-house organization that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to address unexpected system crises or especially tough integration problems.
Benefits of Progent's Network Help for Companies in Fresno California
Progent's remote technical help services enable your Fresno organization to experience the benefits of timely, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly reliable, efficient, and protected. Advantages to your company include:
- Seamless remote expansion of your local support resources
With most organizations in Fresno California, nearby computer support providers, whether represented by independent consultants or an internal maintenance staff, can solve the majority of technical issues. However, major troubles may spring up when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service people. In these situations, Progent's online support experts offer a convenient, fast, and economical solution to supplement your local resources and to convey valuable knowledge to increase your ability to deal with downstream issues locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller organizations often rely on independent freelance consultants. Although freelance service people have less overhead than larger service organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may require your business to go without assistance during an emergency. As your network grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to make sure your network stays available.
- Build a Solid Foundation for Seamless Growth
Organizations often begin with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly built systems require proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system architecture that can provide the solid foundation to handle critical business demands and ease future growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller businesses require guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of promoting business growth and enhancing efficiency. They hardly need a computer consultant who is trying to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of IT support, executing a wide variety of IT projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.