Immediate Remote Help for Fresno California Networks
For organizations in Fresno California, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated tools required to solve most information system issues rapidly. This reduces immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for solving problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent's remote service group can communicate with your network remotely without breaching corporate security.
Progent's proven service database application keeps comprehensive records of the service that Progent's clients have received. Progent's team engineers have access to the details of assistance delivered to each client by any engineer. This database of trouble tickets and resolutions is stored as a conveniently exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft open up additional extensive technical support databases and permit fast access to manufacturers' internal product engineers so Progent's online service experts can determine the best solutions promptly.
Remote support offered by Progent to clients in Fresno California include:
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Certified Microsoft Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad range of platform support including Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to help your company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network engineers, and indicates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their broad expertise enables them to resolve problems quickly. In many cases, less qualified engineers can wrestle for hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network by means of sophisticated on-line support technology in order to perform efficient, secure, and economical diagnosis and remediation.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity appliances by offering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist organizations to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses to identify and isolate infected servers and endpoints and protect undamaged assets from being compromised. If your Fresno system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Fresno company to rebuild a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity experts bring the broad range of skills required to reconstruct all critical components of a compromised system rapidly and with minimal data loss. To learn more, visit Progent's ransomware cleanup and business restoration experts.
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CISM and CISSP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recover rapidly after a damaging penetration. Security solutions available from Progent cover comprehensive data security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; designing safe techniques for off-site and mobile access; guarding your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent offers expert online consulting support to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Microsoft 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and give your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A wide selection of out-of-band devices can be used as this added form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Center Services
Progent's Shared Help Desk Service provides a smooth supplement to your corporate IT support staff. Client interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, efficiency measurement, and maintenance of the service database are consistent whether issues are resolved by your internal IT support group, by Progent, or both. Your business has unrestricted flexibility to extend or reduce your share of technical support activity as circumstances demand. Progent provides initial deployment and onboarding of the professional services automation (PSA) software as well as documentation, testing and education.
To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
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Call Center Support
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of seasoned information technology experts gives your computer users in Fresno California rapid contact with a dependable technical support resource with years of background delivering phone consulting and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a solid enabler of company productivity, and Progent's aim is to resolve rather than merely annotate network problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team can supply phone-based professional consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Fresno California online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your business so your network support is proactive and automated. By exposing potential issues before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate a mix of platforms.
How Your Fresno Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Fresno California, Progent's phone-based network support engineers can provide professional and cost-effective system help the instant your company needs it. Over two decades of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Fresno company deals with a regular freelance consultant or maintains a full time IT staff that can deal with typical network problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to solve sudden system crises or especially complicated integration problems.
Details of Progent's Remote Computer Support for Fresno California
Progent's phone help, Internet-based repair, system security consulting, and network management services offer offices in Fresno California the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Fresno California and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone help and imposes no monthly subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco offers help from authorized specialists who have skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of system integration, Microsoft Exchange expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Application Programming
Apple Macintosh Consulting
Amazon MWS Programming and Debugging
By providing a full service centralized resource for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that meet the unique needs of your business.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's service experts to observe precisely what your users see. This makes it possible to produce fast fixes to problems that might otherwise require a costly personal service call. Cutting-edge online connectivity software and expert engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online support and automated network tracking.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose clients need instant access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, refined support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoft's leading server products with services such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does My Business Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.