Immediate Online Troubleshooting for Fresno California IT Networks
For organizations in Fresno California, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts provide excellent value because they have the practical experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick fixes somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized technologies and proven processes which promote the highest degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to connect to your company's environment without breaching network security.
Progent's powerful customer support database application maintains extensive records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help delivered to every Progent customer by any consultant. This database of anomalies and fixes is organized as a readily accessible support knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.
Online technical services provided by Progent to customers in Fresno California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support experts can provide network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable desktop support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most stubborn issues occurring in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value because their depth of expertise permits them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system via the latest on-line support tools to provide fast, secure, and economical diagnosis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity products by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recuperate quickly after a serious penetration. Security support services available from Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a wide array of computer technologies including network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help diagnosing problems within UNIX/Linux systems based on popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Fresno Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software products to address the special requirements of your business, or providing occasional online personnel to supplement your existing Call Center resources to deal with unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Fresno California immediate communication with an efficient network service group with substantial experience delivering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a significant driver of company performance, and Progent's target is to solve instead of just document network problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Fresno California remote hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into downtime, proactive monitoring can head off disruptive and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on multiple platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Fresno California, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support whenever your organization has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Fresno office works with a local independent support technician or employs a full time organization that know how to handle typical network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address unexpected network crises or especially tough integration problems.
Benefits of Progent's IT Support for Businesses in Fresno California
Progent's online support services allow your Fresno organization to experience the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will derive added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:
- Seamless virtual extension of your local support resources
For most offices in Fresno California, nearby computer support resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. However, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with future issues locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller offices often depend on independent freelance consultants. While independent service people carry less overhead than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system is always up and running.
- Create a Scalable Basis for Smooth Expansion
Businesses often begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and expandability issues can impede the success of the business. These poorly built environments require proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to meet vital business requirements and simplify downstream growth.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller businesses require advice and technical training to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and enhancing productivity. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can lead to a scenario where the recommended
solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the best needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.