Immediate Online Troubleshooting for Fresno California IT Networks
Fast Online Technical Support for Fresno SystemsFor organizations in Fresno California, Progent offers remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts provide excellent value because they have the practical experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support reduces immediate costs because solutions accumulate minimal billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick fixes somehow turn into major tabs. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized technologies and proven processes which promote the highest degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to connect to your company's environment without breaching network security.

Progent's powerful customer support database application maintains extensive records for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help delivered to every Progent customer by any consultant. This database of anomalies and fixes is organized as a readily accessible support knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine the most efficient solutions promptly.

Online technical services provided by Progent to customers in Fresno California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk Call Center or revamping your current organization, identifying or enhancing Help Desk software products to address the special requirements of your business, or providing occasional online personnel to supplement your existing Call Center resources to deal with unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Fresno California immediate communication with an efficient network service group with substantial experience delivering phone consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a significant driver of company performance, and Progent's target is to solve instead of just document network problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Fresno California remote hybrid network monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they grow into downtime, proactive monitoring can head off disruptive and costly information system failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on multiple platforms.
How Your Fresno Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Fresno California, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support whenever your organization has to have it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair network problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Fresno office works with a local independent support technician or employs a full time organization that know how to handle typical network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address unexpected network crises or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Fresno California
Progent's online support services allow your Fresno organization to experience the advantages of timely, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will derive added strategic value by becoming increasingly reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most offices in Fresno California, nearby computer support resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve typical network problems. However, serious problems sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with future issues locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller offices often depend on independent freelance consultants. While independent service people carry less overhead than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of fallback help may require your company to wait for help during an IT crisis. As your company expands, network unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup service experts to insure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and expandability issues can impede the success of the business. These poorly built environments require proper assessment, intelligent long-term planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and enhancing productivity. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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    Progent's Citrix experts can help you to design, implement, administer, and support a virtualized Windows application delivery solution based on Citrix XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter support experts can help your organization to administer and support an off-site datacenter that features high uptime, advanced security, and fast disaster recovery.

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    Progent's Cisco-certified SIP integration experts can assist your business to design, deploy, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer affordable online or on-premises expertise to help you to migrate smoothly to a modern unified communications network that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync for access to a SIP PSTN trunk.

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    SQL Server 2016 offers major improvements in performance, scale, data security, high-availability, BOYD support, plus built-in business intelligence. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Jason support, Row-level Security, Mobile Report Publisher, and seamless management of local and cloud resources. Progent's Microsoft-certified consultants can deliver online and onsite expertise to assist businesses of any size to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified control of modern security features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute an efficient upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to create and centrally manage network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Microsoft Dynamics GP/Great Plains software offers analysis and reporting capabilities that let you monitor all operations, revenues and spending, and market patterns with built-in drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting services can enable you to create reports that let you understand your business more thoroughly, turning uncooked data into valuable business information. Progent can improve your reporting and business analysis by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer custom line-of-business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP.

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    Progent's wireless site survey and predictive modeling assist you to plan, install and debug a Wi-Fi LAN optimized for your environment, offering you a wireless solution that has the coverage, performance, capacity, QoS, security, and hand-off capability your business needs. Wi-Fi survey services from Progent include online predictive modeling for planning a wireless network and onsite site survey services for confirming, optimizing, and debugging an operational wireless network.

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    Progent's ProSight Virtual hosting services provide small businesses a variety of benefits such as lower capital costs, savings on operational costs, improved executive focus, enterprise-class protection, greater availability, and regulatory compliance.

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    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data.

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    Progent's Microsoft-certified engineers can help you design, document, implement, manage, and repair a network-wide move to 64-bit server and desktop operating systems and applications. Progent can help you test your 64-bit environment to make sure it handles all of the key 32-bit applications which you intend to retain plus the latest 64-bit editions of software you wish to install.

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    Progent's CCIE-certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Progentís experienced Cisco IT security consultants offer expert PIX and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and safe access services. Ranging from economical, easy-to-install desktop devices for small and home offices to modular enterprise-level products, Cisco PIX and ASA Firewalls offer advanced protection, high throughput, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security holes.

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    If you have a company information system with 10 to 50 network clients, Progent's IT outsourcing services save your organization from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to high-quality network expertise. By delivering network support help when you require it, offering specialized expertise for key technologies, offering unique support such as 24x7 network monitoring, and billing only for support you use, Progent gives you an affordable way for optimizing the productivity of your small business information system. Progent is the intelligent way for small businesses to create and support a reliable and secure IT network and to benefit from fast access to the experienced help ordinarily available only to enterprises who are able to afford a large in-house IT group.

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    If your organization does not need urgent remote support but you think you will require technical services with your network soon, you can save time and expenses and guarantee that the right IT skill will be available when you want it by getting in touch with a Progent sales specialist and registering as a customer. For details, call 800-993-9400 or send email to

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    Progent's Microsoft-certified engineers can provide cost-effective remote support and programming services to assist you to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can include web sites that can function as portals, extranets, document and media management applications, blogs, data marts, business analytics, enterprise-wide search, workflows, and other tools to promote and enhance collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's popular desktop applications like Office Excel, Word, PowerPoint, and Visio. Progent can help your business to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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    Progent's Jabber consultants can provide remote or on-premises expertise to assist organizations of all sizes to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced support for the technologies that make up creating an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

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    Progent's Microsoft certified consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids network disruption, simplifies ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the knowledge and experience to finish your move rapidly and affordably. Progent's Exchange 2007 support, troubleshooting, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.

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    If you need help creating, improving, or troubleshooting business aplications for Windows, any version of Linux, or for the Web, Progentís expert team of programmers, database architects, and software project managers can ensure you get the project completed on time and within budget. Progent's experienced application developers can provide cost-effective and expert online consulting for projects as simple as writing VBA scripts for Office Excel or as large as developing mission-critical RDBMS applications built on Microsoft SQL Server ,Oracle, or MySQL.

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    Progent's support specialists in Mac and Windows technology can help you combine Mac and Windows computers into seamless networks with full sharing and collaboration support. Allowing efficient cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's background in Windows and Apple service makes it possible to offer expert assistance to companies that depend on these technologies to maintain their competitive edge. Progent can also assist your business to integrate Apple's iPhones and iPads with your Windows environment.

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    Progent's Microsoft and Cisco premier network engineers offer expert help with a broad range of technologies and can provide that expertise by phone nationwide or onsite in major cities throughout the country and anywhere in California. Progent offers remote help for information systems based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a combination of Microsoft and UNIX-based technology. Progent also can provide access to the help of Cisco CCIE network specialists for the toughest network problems, as well as the the support of CISSP-accredited security consultants to handle high-level security design and troubleshooting. Progent has delivered remote network support to businesses in every state in the U.S.

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    Microsoft Exchange 2013 includes significant improvements to the capabilities of Exchange 2010 and delivers important innovations plus a revamped architecture. These enhancements favorably impact key IT areas including ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout strategy, and train your IT team to maintain your Exchange Server 2013 solution. Progent can also provide affordable remote support and management for Exchange 2013.

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    Progent's Microsoft-certified consultants offer remote and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration platforms such as Cisco Video Interop Server. Progent's certified data security consultants can help you design and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.

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    Progent has been providing SharePoint support since the first SharePoint product was released more than a decade ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an in-house, Cloud-based or hybrid deployment is most sensible for your company; and select the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can assist in individual jobs associated with your SharePoint 2013 migration.

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    Progent can help you to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from an older change management solution or assist you to enhance your current SCCM 2012 environment to accommodate your evolving business needs. In addition, Progent can assist you to create an infrastructure that extracts the most value from SCCM 2012 by delivering expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    SQL Server 2014 incorporates significant improvements in critical areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises services that include system design, configuration, administration, remediation, and software development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 investment.

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    Progent's compensation structure is built on contribution, so just like working as an independent consultant, your earnings are directly driven by your work effort. Certain Progent support staff stress quality of life and choose to work at a more relaxed pace, using our flexible calendar to follow personal enthusiasms such as mountain biking, car racing, snow boarding, fishing, vacations, or sharing private time with family and friends. Other consultants take advantage of the opportunity to earn major dollars through lots of effort and long hours. Progent completely encourages both sides of the spectrum and everything in between.

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    Progent offers affordable remote support to assist businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.

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    Progent offers small businesses a pair of low-cost security inventory packages that provide, at a set fee, remotely administered scans of your security profile which are evaluated by professional information security engineers who assess the results of the scan, deliver unbiased summaries of your current network security, and offer suggestions for enhancements. Progent has developed two complementary network security evaluation packages for external and internal scanning that are priced to meet the budgets of small businesses while delivering enterprise-quality assessments of your IT network's exposure to assault.

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