Immediate Online Support for Fresno California Computer Systems
For businesses located in Fresno California, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike typical online support companies, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for solving technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and proven methodologies which promote the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to link to your company's computer system remotely without violating corporate security.
Progent's proven technical support reporting system stores thorough histories describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to every Progent client by every Progent engineer. This history of problems and resolutions is stored as an easily accessible internal database that enables Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to find optimal solutions in the least time.
Online technical services provided by Progent to businesses in Fresno California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service experts can provide network troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking engineers, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most stubborn challenges associated with network design, deployment, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value because their deep expertise enables them to solve problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network by means of the latest on-line support tools to perform efficient, secure, and affordable analysis and repair.
Southern Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout Fresno, Tulare, and Kern Counties.
Progent locations in Southern Central Valley
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking devices by providing consulting services such as:
CISSP and ISSAP Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to improve the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to clean up rapidly following a damaging breach. Security services available from Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide range of computer technologies such as system architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent online help troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Fresno Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Fresno California fast assistance from a dependable technical support resource with years of background providing phone support and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's intent is to fix instead of merely document network issues.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides online advanced engineering expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Fresno California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause crashes, system monitoring can head off stressful and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Fresno California, Progent's phone-based network support specialists are ready to provide expert and affordable system support whenever your company has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Fresno office works with a local independent support technician or employs an in-house IT staff that know how to deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Fresno California
Progent's online IT consulting services enable your Fresno organization to enjoy the advantages of on-call, enterprise-level network support without the cost of managing a full-time IT staff. Your network will acquire added strategic value by being more available, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most organizations in Fresno California, local computer service providers, whether represented by outside consultants or an internal maintenance staff, can resolve typical technical problems. On the other hand, serious problems might occur when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these cases, Progent's on-call support professionals give you a convenient, quick, and economical way to augment your local resources and to pass on useful information to improve your ability to deal with downstream issues in-house.
- Less Dependence on Individual Consultants
For IT support, smaller offices often rely on individual freelance consultants. Although freelance service people carry smaller internal costs than larger support firms and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an emergency. As your network grows, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system is always up and running.
- Build a Solid Basis for Seamless Growth
Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown onto a shaky foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly designed systems require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture that can provide the stable foundation to meet vital business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller companies need advice and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business success and enhancing efficiency. They do not need a network consultant who is trying to resell a specific vendor's products. IT support and product sales can result in a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.