Fast Remote Help for Fresno IT Networks
For organizations in Fresno or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent value because they possess the real-world background and are equipped with the advanced technology required to solve most network issues quickly. This lowers immediate costs since service calls require minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where speedy. minor fixes manage to turn into large tabs. Progent's skill at dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your system remotely without compromising system security.
Progent's powerful service reporting application includes comprehensive histories for the support that Progent's clients have been provided. Progent's team engineers have access to the records of all help rendered to each customer by every engineer. This archive of anomalies and solutions is stored as an easily retrievable proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online consulting specialists can find the best resolutions promptly.
Online technical services available from Progent to businesses in Fresno and anywhere in the state of California include:
Certified MS Windows Support
Progent's Microsoft-qualified remote service experts can provide network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide range of platform support such as
Windows Server 2016 migration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to assist your company to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier recognition for network professionals, and certifies a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult challenges associated with network design, integration, management, compliance, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via sophisticated remote troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading family of networking devices. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to recover rapidly after a serious breach. Security services offered by Progent include: comprehensive data security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; installing firewalls; building safe techniques for remote and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers advanced online support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide range of computer technologies including network architecture, email systems, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight series of network management outsourcing services covers all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's special online consulting solutions include:
How Your Fresno Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the money or time to assemble and manage an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with proficient phone support plus the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a seamless addition to your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the toughest network problems, or be available in overflow instances when your ordinary support engineers are overwhelmed.
Progent's Call Center team of experienced network consultants offers your customers in Fresno or anywhere in the state of California quick contact with an effective support resource with years of experience providing telephone-based consulting and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's intent is to solve rather than merely track IT problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group offers online professional consulting support and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Fresno, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing possible issues before they expand into downtime, system monitoring can minimize stressful and costly network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a mix of OS platforms.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Fresno or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver effective and affordable system support the instant your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while avoiding the expense and lost time associated with in-person service calls.
Even if your Fresno organization works with a local independent consultant or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected system emergencies or especially complicated integration problems.
Details of Progent's Remote Network Support for Fresno
Progent's online help, Internet-based repair, network security expertise, and network administration services give companies in Fresno or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Fresno and is also ideal for networks in geographic areas of California that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for services delivered during regular business hours. This saves you from paying big invoices for simple repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include technology integration, Microsoft Exchange expertise, network security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
Microsoft SQL 2016 Application Development and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that align with the specific needs of your company.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's support experts to observe exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise require an expensive personal service call. Effective remote access tools and expert engineers combine to enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the front lines of network support, executing a wide variety of IT projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help per minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.