Fast Remote Troubleshooting for Fresno Computer Networks
Fast Remote Support for Fresno NetworksFor companies located in Fresno or anywhere in California, Progent offers online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they possess the real-world background and are equipped with the sophisticated tools required to resolve most network problems rapidly. This lowers direct costs since service calls use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many remote service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate situations where fast solutions somehow turn into substantial invoices. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which permit the highest degree of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your company's computer system remotely without compromising system security.

Progent's powerful service reporting application maintains extensive documentation of all support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help delivered to each Progent client by any Progent engineer. This history of issues and repairs is structured as a conveniently exploitable internal database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the best solutions quickly.

Online technical support services provided by Progent to customers in Fresno and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are ideal for organizations who lack the budget to create an internal Call Center but who want fast response from an efficient Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your established Helpdesk staff. Progent's Virtual Help Desk can act as a an escalation alternative for the toughest network problems, or be available in those instances when your regular resources are too busy.

    Progent's Call Center staff of seasoned information technology experts gives your customers in Fresno or anywhere in the state of California immediate contact with an efficient network service resource with substantial background offering telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's target is to solve and not merely document technical problems.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Fresno, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so that your computer support is proactive rather than reactive. By anticipating potential trouble spots before they cause crashes, system monitoring can head off stressful and expensive network failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a variety of operating systems.
How Your Fresno Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Fresno or anywhere in the state of California, Progent's phone-based computer support specialists are ready to provide professional and affordable IT support the instant your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your Fresno business deals with a regular freelance support technician or maintains an in-house organization that know how to handle typical network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to address unexpected system emergencies or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Fresno
Progent's online IT consulting services allow your Fresno company to enjoy the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Fresno or anywhere in California, local computer service providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of network issues. On the other hand, major troubles sometimes strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's online support professionals give you a convenient, fast, and affordable way to augment your local resources and to transfer valuable information to increase your ability to resolve future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices often rely on independent freelance consultants. Although independent consultants have less overhead than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve personnel may require your business to wait for assistance during an IT crisis. As your business expands, system downtime and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to insure your network is always available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. Such poorly built systems need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can deliver the stable foundation to meet critical business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices require guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. They hardly need a network consultant who is attempting to resell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.