Fast Online Technical Support for Fresno California Networks
Immediate Online Technical Support for Fresno SystemsFor organizations located in Fresno California, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent value because they possess the real-world background and are equipped with the sophisticated technology necessary to solve most information system problems rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote service firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where quick repairs somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-proven processes that allow the highest level of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to communicate with your environment remotely without compromising network security.

Progent's powerful service reporting system keeps comprehensive records of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of assistance rendered to each customer by any Progent engineer. This history of issues and fixes is organized as an easily exploitable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions quickly.

Online support provided by Progent to customers in Fresno California include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and rapid restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to confirm your identity on a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced information technology professionals offers your workers in Fresno California quick access to an efficient support group with substantial experience offering phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center perception as a crucial driver of company performance, and Progent's target is to solve rather than just annotate IT issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team provides online advanced consulting support and training in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For more information about Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Fresno California remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into downtime, remote monitoring can avoid inconvenient and costly service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that incorporate a combination of OS platforms.
How Your Fresno Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Fresno California, Progent's phone-based computer support engineers are ready to provide professional and cost-effective system help whenever your organization requires it. More than 20 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Fresno company deals with a local freelance support technician or maintains an in-house organization that know how to deal with typical computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system crises or especially challenging integration projects.

Details of Progent's Remote Network Services for Fresno California
Progent's online help, remote troubleshooting, system security expertise, and system administration services give businesses in Fresno California unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to every customer. The practice of documenting and archiving service activity allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Progent's Cisco-Premier network management engineers can help you to use Cisco's management utilities alongside a variety of powerful third-party products to build a complete network management solution to keep your network operating smoothly, fully utilize limited resources, protect your data, recover quickly from device breakdown or malicious assaults, and enable you to expand or repurpose valuable resources intelligently and economically as your business evolves.

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    Microsoft 365 Exchange Online lets you utilize cloud-resident virtual machines, mailboxes and other email components to lower capital costs and administrative overhead. You can configure Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote support to help your small businesses to evaluate the potential advantages of Microsoft 365 Exchange Online, design a network topology that fits your business needs and IT budget, carry out an efficient migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management team and end users, and deliver as-needed consulting and technical support.

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    Progent's expertise providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to design reports that let you track your business more thoroughly, transforming raw data into valuable insights into your business.

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    Progent offers nationwide online help and troubleshooting services for businesses who run networks powered by variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft technology. Online technical support provides maximum leverage for your IT budget by extending user productivity and shortening the hours billed for computer repair services. Advanced online access technology and experienced service specialists and consultants combine to enable Progent to solve most network issues without squandering time and expense by going to your site. In most of cases your IT problems can be remediated over the phone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA certified security professionals to assist with the most difficult network problems.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a centrally administered Internet gateway that delivers a single-server solution for a variety of security functions including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting capabilities, permits custom reporting powered by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual server to lower expenses and enhance availability. Progent's Microsoft consultants can assist you to design and carry out pilot and production implementations; interface Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide ongoing support and repair services. Progent can also assist you to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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