Expert Remote Help for Fullerton, California Small Business Computers from World-class Consultants
Small businesses have traditionally been overlooked by major IT support firms. Many small businesses permit themselves to become excessively reliant on individual engineers or small support firms who lack the size or broad skill sets to respond quickly or efficiently to technical crises. Still other small companies resort to giant support firms staffed with technicians taught to offer standardized fixes for ordinary problems but who are missing the experience and versatility to handle the diversity of configurations and absence of standards typical of small business information networks.
Progent's proven methodology for delivering low-cost and successful network support to small companies has made Progent among the top Microsoft-certified IT service organizations in the country. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your internal network support team. This can save money and help meet schedules for big projects like application programming, business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to certified experts to assist your company to design and implement your cloud strategy.
Popular Areas of Expertise Serviced by Progent for Business Networks in Fullerton, California
Progent's nationwide group of industry certified experts offers assistance for virtually all aspects of network technology deployed by businesses of all sizes. Areas supported by Progent in and around Fullerton include:
Service Delivery Alternatives Available for Fullerton, California Companies
Progent offers a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support services is built on the Help Desk structure common to big IT support organizations. Progent's Contact Center Service Model ensures rapid support, thorough activity documentation, consistent follow-up, and strict expense monitoring across a range of IT support delivery options that include remote troubleshooting, onsite help, and top-level consulting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information concerning Progent's online network support services.
- Onsite Service
Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: on-premises support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability it system engineering, virtualization strategies, plus configuration, programming and support for business software such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects including office moves and major software upgrades, extended projects such as business information software programming and support, relational database application programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency response like data restoration and virus removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition convenient for clients to transfer to a different service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit small businesses with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the mixed- platform and non- standardized networks typical of smaller companies, and retains control of the software in the customer's possession so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Fullerton, California Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT support enable small businesses to sidestep the pitfalls related to over dependence on small support firms or freelance engineers.
Working with Progent allows your business to:
- Avoid Over Reliance on Individual Support Consultants
For IT services, small businesses often depend heavily on independent consultants. Although freelance support providers have lower overhead than more substantial support firms and can afford to charge apparently lower rates, individuals are frequently stretched to far to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the lack of replacement personnel may force your business to go without help in case of an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can disappear fast because of lower output. Also, when independent engineers confront unfamiliar problems, the unavailability of a large engineering team to depend on for assistance requires them to learn in place while your business ends up with the costs for their ongoing education.
- Gain Access to Expertise in Complex Network Issues
The majority of smaller service organizations or freelance consultants specializing in small business network support are capable of delivering routine fixes but don't have the experience to work efficiently with complex IT configurations with mixed operating systems, numerous sites, VoIP systems, mobile workers, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are inherently complicated, support issues demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of robustness, availability, and security requires enterprise-proven processes.
- Create a Firm Foundation for Seamless Growth
Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a solid architecture, a series of ad hoc fixes often get piled onto of a tenuous foundation. As a business evolves, reliability and scalability problems can hinder the success of the business. Such networks require thorough evaluation, smart business analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the solid foundation to handle current business requirements and support downstream growth.
- Team with Solution Finders, Not Product Resellers
Small companies need direction and insight to work through an ever more complex array of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to align technical support with the real interests of clients. Mixing IT consulting and product selling can result in a situation where the proposed solution is based on a predetermined vendor rather than being driven by the true needs of a client.
How to Contact Progent
If your Fullerton, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).