Low-cost Computer Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Fullerton, CA
By offering professional support whenever you need it, providing specialized knowledge for critical applications, providing high-value services such as virtual server hosting, billing solely for help you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the competitive value of your information network and minimize support costs. Progent understands that information system protection, reliability, and performance are as important to small companies as to large enterprises but that small companies don't have the leverage to spend heavily in information networks and internal support groups. Progent's basic value proposition is that no network consulting firm can match Progent's ability to deliver the network support your business needs when you need it and at a cost you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like software development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to help your business to design and execute your cloud strategy.
Primary Practice Areas Serviced by Progent for Business Networks in Fullerton, California
Progent's group of world-class experts provides assistance for virtually all aspects of network technology deployed by businesses of any size. Technologies served by Progent in and around Fullerton include:
Support Delivery Alternatives Available for Fullerton, California Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive service records, dependable follow-through, and tight cost monitoring for an array of network support delivery options that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person service visits. The experience of Progent's network engineers allows them to handle most IT problems rapidly. For complex problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to accommodate emergency situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent offers on-site technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability network consulting, virtualization solutions, plus integration, programming and support for business applications including financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as office relocations and major system migrations, longer term projects such as business reporting application programming and support, relational database application programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical business applications such as Exchange and Microsoft SQL in order to provide small companies with greater levels of reliability, protection, and recoverability than is feasible using the class of internal data center that is achievable for most small and midsize businesses. Since Progent uses the same facilities that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and performance is constantly monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for all of a small company's production servers in an environment that not only provides the highest level of availability and expandability but that is in addition convenient for clients to migrate to a different support provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can handle the mixed- platform and non- standardized networks common with small businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Fullerton, California Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate network support enable small businesses to avoid the pitfalls associated with excessive reliance on thinly staffed support firms or freelance engineers.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, smaller businesses sometimes rely excessively on freelance consultants. Although individual support engineers carry lower expenses than larger IT service organizations and can afford to bill apparently lower fees, freelancers are often spread too thin to react quickly to urgent network problems. If an independent engineer is busy with different customer, sick, on travelling, or in class, the lack of backup personnel may force your business to wait for assistance in case of an emergency. As your small business grows, system downtime or difficulties with line-of-business programs get more expensive. The money you thought you were saving on an independent consultant can disappear quickly due to lower output. In addition, when freelance consultants confront new technologies, the unavailability of a large engineering group to rely on for advice forces them to train on the job while your business ends up footing the costs for their ongoing education.
- Gain Access to Expertise in Sophisticated Network Solutions
Many small service firms or freelance consultants focused on small business network support may excel at providing routine solutions but lack the seasoning to work efficiently with complicated network environments with mixed platforms, multiple sites, Voice over IP implementations, remote workers, integrated financial and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide companies and Progent's large group of specialists can be valuable to your company because enterprise networks are characteristically complicated, integration issues require in-depth understanding of in many technical areas, and reaching an acceptable level of stability, availability, and protection requires enterprise-tested best practices.
- Create a Firm Foundation for Seamless Growth
Small businesses typically begin with an IT system implemented on a tight budget. Without a strong basis, a series of improvised fixes often get piled on top of a tenuous structure. As a business evolves, reliability and expandability problems can undermine the success of the business. Such networks need thorough evaluation, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business requirements and support downstream growth.
- Team with Solution Finders, Not Product Resellers
Small companies need direction and insight to work through an increasingly complicated maze of IT options offered for accelerating growth and enhancing productivity. They do not need a network engineer or support organization that tries to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services only. This allows Progent to align consulting support with the genuine interests of clients. Mixing network consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology instead of being driven by the actual needs of a customer.
Get in Touch with Progent
If your Fullerton, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).