Immediate, Low-cost Remote Computer Support for Fullerton, California Small Businesses
For over two decades, Progent has specialized in providing enterprise-class network support services to customers who have small-business budgets. Progent has developed a unique support system that includes a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting tools, a substantial pool of engineers certified in a wide array of technical disciplines, a Help Desk operational structure that maximizes responsiveness and guarantees follow-through, a global team of on-line support professionals, in-person support availability for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical problems in the shortest time and at the lowest cost to clients.
For mid-size and large companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application development, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations.
Progent can in addition provide access to certified consultants to help your company to design and execute your cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Businesses in Fullerton, California
Progent offers the services of qualified consultants for all aspects of information technology found in small organizations. Technologies serviced by Progent include:
Service Delivery Options Available for Fullerton, California Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing IT support is built on the Help Desk structure familiar to larger IT support organizations. Progent's Helpdesk Support Model promotes rapid response, thorough activity records, dependable follow-through, and strict cost monitoring for a range of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help customers to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service visits. The background of Progent's network consultants allows them to handle the majority of network issues rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's online network support services.
- On-site Service
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about how to sign up for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses affordable access to enterprise-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus integration, programming and support for business software including financials, operations, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and major software upgrades, extended projects such as management analytics software development and customization, database application development and DBA support, and web design, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host vital applications such as Exchange and SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is in addition convenient for clients to transfer to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of hardware, system support, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can support the multi- platform and loosely standardized networks typical of smaller companies, and retains ownership of the licenses in the client's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online consulting support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government regulations for network information protection and incident reporting.
The breadth and depth of Progent's engineering team offer a unique array of advantages to customers trying to increase the business value of their IT system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the forefront of network service, executing a wide range of IT tasks for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for fixing real-world network problems quickly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote service and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size invoices for fast fixes. Another benefit of by-the-minute invoicing is that you are not inclined to allow simple problems to fester until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every consultant to every customer. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
If your Fullerton, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Support
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).