Fullerton, CA Remote Support from Certified Network Service Experts
Progent's computer network support services can deliver your Fullerton, CA company budget-friendly and reliable support from enterprise-class network professionals. By delivering IT consulting help when you need it, providing advanced expertise for mission-critical technologies, delivering value-added support such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Fullerton, California company an affordable alternative for optimizing the profitability of small-scale business networks. If you have an on-premises system, rely on cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for businesses to create and support a reliable and safe information network and to have fast access to the seasoned consulting ordinarily available only to businesses who can set up a large internal information technology organization.

For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support personnel. This can cut costs and help meet schedules for big IT initiatives like application design and development, business continuity planning, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified consultants to help your business to plan and implement your cloud computing strategy.

Key IT Areas Supported by Progent for Office Networks in Fullerton, California
Progent provides the services of certified experts for all aspects of information technology deployed in small companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives for Fullerton, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid response, comprehensive service documentation, dependable follow-through, and strict cost monitoring for a range of network service delivery alternatives that include online troubleshooting, onsite help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for new clients to address urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online network support services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to give small companies the optimal solution: onsite support professionals when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and support for business programs including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects including office relocations and massive software upgrades, extended initiatives like customizing a legacy MRP system to a modern MS Dynamics 365 package, relational database application development and administration support, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and virus removal.

  • Network Infrastructure Support Services for Telecommuters
    Progent can help small and medium-size companies to design, configure and troubleshoot the infrastructure to support offsite workers. Aspects of network infrastructure for which Progent's experts can deliver support include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN design and deployment, and robust Internet access. For information about Progent's network infrastructure consulting services for at-home workers, refer to network infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another service firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow small businesses with mixed networks to save significantly on the expense of capital equipment, system support, and network management while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the multi- OS and non- standardized networks common with small businesses, and keeps control of the software in the client's hands so that moving to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Fullerton, California Small Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise network consulting enable small and midsize companies to sidestep the problems associated with over dependence on small support firms or freelance consultants.

Working with Progent enables your company to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes rely heavily on freelance consultants. Though freelance service engineers have lower expenses than more substantial IT service organizations and can typically charge nominally smaller fees, individuals are frequently spread too thin to respond quickly to critical problems. If a freelance engineer is busy with another customer, ill, on travelling, or in training, the lack of replacement staff may force your company to wait for assistance in case of an emergency. As your company grows, system downtime or problems with critical programs become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when independent engineers confront new problems, the lack of a large consulting team to count on for help requires them to train in place while your business ends up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced Network Issues
    The majority of smaller support firms or freelance engineers focused on small business network consulting are capable of delivering connect-the-dots solutions but lack the background to deal cost-effectively with complicated IT infrastructures that have a variety of platforms, numerous locations, VoIP implementations, mobile clients, interconnected accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your company because enterprise networks are characteristically complicated, integration issues demand thorough understanding of in many technical areas, and achieving an acceptable degree of robustness, availability, and protection calls for enterprise-tested best practices.

  • Build a Solid Basis for Growth
    Small businesses often begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a sequence of band-aid repairs commonly get tossed on top of a weak structure. As a company evolves, stability and expandability problems can obstruct the productivity of the business. Such environments need proper assessment, intelligent business analysis, and broad-based experience to upgrade to an IT environment that will act as the reliable basis to handle current business requirements and ease future growth.

  • Work with Solution Finders, Not Resellers
    Smaller businesses require guidance and education to work through an increasingly complicated maze of IT options offered for enabling growth and enhancing productivity. They do not need a network engineer or support organization that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to match consulting services with the real needs of customers. Mixing network consulting and product reselling can result in a situation where the recommended solution is based on a predetermined technology instead of being based on the actual needs of a client.

Get in Touch with Progent
In case your Fullerton, California business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Online Support Services Windows 2003

    Progent's Microsoft-certified Windows Server 2003 engineers can provide network support and expert consulting for the complete line of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, integration, administration, and support offerings include system design, deployment, project management, in-person and remote network support and repair, Call Center services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.

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  • Online Cisco Certified CCIE IT Outsourcing Firm Cisco VoIP Network Consulting Service
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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the spread of an active ransomware breach. Call 800-462-8800

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    Progent's Microsoft-premier engineers can assist you to enhance your workstations from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of migrating to 64-bit PC desktop processing, design an efficient upgrade strategy that reduces business interruptions, and deliver inexpensive, expert remote support to assist you to configure 64-bit PC desktop operating systems and application programs on your existing computers.

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    Progent's engineers can deliver a range of network consulting services to help companies of any size to install, administer, and troubleshoot networks that incorporate workstations, laptops, tablets, or smartphones based on Windows 8.1. For larger organizations, Progent's experienced project managers can assist to create test environments to assess Windows 8.1 and develop and execute Windows 8.1 deployment plans following leading practices.

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    Cisco's PIX 500 firewalls have reached end of life and Cisco might not support these devices. Progent still provides technical support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you determine if you should move up to the latest firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and carry out an efficient upgrade to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top customer endorsement and are afforded the tightest working relationship with Microsoft. The understanding, skills, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your company more complete solutions for your information network.

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    Progent's webinar training classes offer small companies the affordability, convenience, and flexibility of online learning and the proven training methods of expert instructors who utilize sophisticated technology to simulate live, interactive classes. Progent can provide online education for key desktop software including components of Microsoft Office such as Excel, Word, PowerPoint, and Project: MS Dynamics business accounting and management information software including MS Dynamics GP; plus other top desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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  • Support SCCM 2012 Planning Expert Microsoft Certified Configuration Manager 2012 On-site Support
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    Outsourcing Fault Tolerant Inter-Office Connection

    Progent's Disaster Recovery/Business Continuity consultants offer extensive experience assisting small and mid-size businesses to reduce system downtime by offering cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, backup/restore systems, and non-disruptive system maintenance. Progent's business continuity experts can assist your company to plan and test an efficient business continuity plan that aligns with your business goals and budget. Progent's disaster recovery engineers can help you to design, implement, and manage fault-tolerant technologies such as redundant Internet access, virtualized servers, clustering, network load balancing, continual online backup, and geographically dispersed hot backup centers.

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    Progent's Microsoft-certified consultants offer online or onsite support to help companies of any size to plan, implement, manage, and repair a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from a different backup system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent offers as-needed help for fixing especially challenging problems, or full project management support. Progent can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, in the trenches of IT service, performing a broad range of technical projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world network problems quickly.

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    Progent's certified SQL Server 2019 experts can assist your organization to assess the business case for migrating to SQL Server 2019 and can provide rapid online or onsite access to consulting experts in system planning and integration, software development, database administration, and network security.

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    SQL Server 2016 introduces major enhancements in performance, scale, data security, availability, BOYD support, and integrated BI. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-based operations and services. Progent's Microsoft-certified consultants can provide online and on-premises support to help organizations of all sizes to deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

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    Years of background providing Microsoft expertise and Cisco technology consulting has enabled Progent to develop a unique ability for supporting branch offices that need IT service with the responsiveness associated with with small firms but which offers effective communications, thorough documentation, and adherence to enterprise IT standards. If your enterprise has a remote office situated anywhere in or any area covered by Progent's consultants, Progent can provide a wide array of on-premises and off-site IT consulting services and network architecture expertise.

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