Fullerton, CA Remote Support from Certified Computer Network Service Professionals
Progent's network support services can provide your Fullerton, CA company affordable and dependable support from world-class consulting experts. By delivering IT consulting service when you need it, offering advanced knowledge for vital applications, delivering value-added services such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Fullerton, California business an economical alternative for optimizing the business value of small business networks. Whether you maintain a local system, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to build and manage a robust and secure IT system and to benefit from quick availability of the skilled consulting ordinarily available only to businesses who are able to afford a large in-house IT staff.

For larger businesses, Progent can provide co-sourcing support to add to the skills of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like software design and development, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your company to plan and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent's Consultants for Companies in Fullerton, California
Progent's nationwide team of world-class experts offers help for virtually all facets of network technology found in companies of any size. Technologies supported by Progent in and around Fullerton include:

Support Delivery Alternatives Available for Fullerton, California Companies
Progent offers a selection of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure common to larger IT groups. Progent's Contact Center Support Model promotes rapid response, comprehensive service documentation, dependable follow-up, and strict expense control across a range of network support delivery modes that include remote troubleshooting, onsite help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most network issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: onsite support technicians when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, network protection consulting, high availability network consulting, virtualization solutions, plus integration, programming and training for small business software such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site relocations and massive system migrations, extended projects such as upgrading an older ERP system to a modern MS Dynamics or Dynamics 365 package, database software development and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent services like data restoration and virus cleanup.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, deploy and troubleshoot the network infrastructure needed to support teleworkers. Areas of infrastructure where Progent's consultants can provide guidance include secure and convenient VPN connectivity, VDI desktop software, router configuration, Wi-Fi network planning and implementation, and robust Internet connections. To learn about Progent's network infrastructure consulting expertise for a remote workforce, refer to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's production servers in an environment that not only delivers the top level of availability and expandability but that is also easy for clients to migrate to a different service provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit small businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can support the multi- platform and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Fullerton, California Small Businesses
Progent's staff size, depth of technical skill, and experience with corporate network consulting enable small and midsize companies to avoid the problems related to over dependence on thinly staffed support firms or freelance consultants.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, small companies sometimes rely excessively on individual consultants. Though freelance service providers carry lower expenses than more substantial support firms and can typically bill nominally lower fees, they are often unable to react quickly to urgent network problems. If a freelance engineer is busy with different client, ill, on travelling, or in training, the absence of backup personnel may force your company to wait for assistance during a crisis. The more your company grows, system downtime or problems with line-of-business programs become more expensive. The money you believed you were conserving on an independent consultant can be eaten up quickly because of lost productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering team to fall back on for advice forces them to learn with the meter running while your business winds up footing the bill for their continuing education.

  • Gain Access to Experts in Advanced Information Technology Solutions
    The majority of small service firms or freelance engineers who concentrate on small business IT consulting are capable of providing connect-the-dots solutions but lack the background to deal cost-effectively with complicated IT infrastructures that have a variety of operating systems, multiple locations, Voice over IP systems, mobile workers, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your small business because big-company environments are inherently complicated, support issues require thorough understanding of in many technical areas, and reaching a high level of robustness, availability, and security calls for industry-proven leading practices.

  • Build a Firm Basis for Growth
    Small companies often start with a network cobbled together on a tight budget. Without a proper basis, a sequence of band-aid fixes often get piled on top of a tenuous structure. As a business evolves, reliability and expandability problems can undermine the success of the organization. Such environments require proper assessment, smart strategic analysis, and broad-based experience to migrate to an IT environment that will act as the reliable foundation to meet current business needs and ease downstream growth.

  • Work with Solution Finders, Not Product Vendors
    Small companies need guidance and education to work through an ever more complex array of IT options offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or service organization that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match technical services with the real interests of customers. Mixing network support and product reselling can result in a conflict where the proposed solution is built around a preselected vendor instead of being based on the true requirements of a customer.

Get in Touch with Progent
In case your Fullerton, California company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco Meraki wireless access point consultants offer remote and onsite support services to help businesses of all sizes to plan, deploy, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive network infrastructure that provides the same connectivity, performance, security, manageability and availability for wired and wireless users regardless of their mobility or device.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud architectures and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to assist you to plan, install, optimize and debug a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup.

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    Progent has supported Microsoft Dynamics GP and Great Plains software for over two decades and Progent has delivered integration, software development, training, and debugging services since the product's debut. Progent offers in-depth support for upgrading legacy Dynamics GP ERP systems. Progent can help your business to plan, test, and implement an efficient upgrade from a a legacy version to the latest version of Dynamics GP.

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    Progent's Mac support engineers can help you with a broad range of system infrastructure areas including network architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies including VoIP and fast wireless networking. For company networks based exclusively on Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to deal with the complexity of designing, integrating, and supporting a system architecture that is reliable, secure, efficient and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan storage area network systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.

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    Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.

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    Progent's Sun Solaris family support experts offer small and mid-size businesses and developers assistance with managing and maintaining Solaris environments that run with Microsoft-powered technology. Progent can give your organization access to Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This wide range of experience offers you an easy single source to help you create and manage a protected and reliable cross-platform network and communications environment that supports Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent's UNIX family consulting services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent provides national remote technical support and consulting services for businesses that run Sun Solaris networks or whose IT systems include a combination of Solaris and Microsoft Windows technology. Remote technical support provides maximum return for your information technology budget by extending client productivity and limiting the time billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and engineers allow Progent to solve the majority of IT problems without wasting time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE network experts and CISM certified security professionals to assist with the most difficult system issues.

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    Progent's Microsoft-certified experts can show you how to evaluate the economic justification for implementing Microsoft SharePoint 2007, consult with you on the appropriate edition of SharePoint Portal Server for your circumstances, offer setup and deployment services, help you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and custom application programs to work with SharePoint Server 2007, develop a company-wide security plan that encompasses portal technology, and deliver troubleshooting and Help Desk support.

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