Affordable Network Support from Microsoft and Cisco certified Professionals for Companies in Fullerton, CA
By delivering world-class support when you require it, providing specialized knowledge for critical applications, offering high-value services such as virtual server hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to increase the business value of your It network and reduce service expenses. Progent recognizes that information system security, reliability, and efficiency are just as important to small businesses as to large enterprises but that small organizations lack the economy of scale to invest aggressively in information networks and in-house service groups. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to provide the network support expertise your company requires whenever you require it and at prices you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the technical skills of your internal IT support team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software design and development, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer access to certified experts to help your business to plan and execute your cloud strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Fullerton, California
Progent offers the services of qualified consultants for all aspects of information technology found in small organizations. Technologies serviced by Progent's consultants include:
Support Delivery Options Available for Fullerton, California Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Service Model promotes rapid response, comprehensive service documentation, consistent follow-through, and strict cost control across a range of IT support delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to analyze and fix network problems without the cost or delay of on-premises support calls. The background of Progent's IT engineers allows them to resolve most network issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's remote network support services.
- Onsite Support
Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small companies the ideal combination: on-premises support technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small companies affordable access to world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability it system consulting, virtualization strategies, plus integration, customization and training for business programs including financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with one-time projects including office relocations and massive software migrations, longer term initiatives such as management information software programming and customization, relational database application programming and administration support, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent can host critical applications like Exchange and MS SQL in order to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is practical for most small and midsize businesses. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is continually monitored, and systems are consistently archived and available for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top level of dependability and scalability but that is in addition simple for customers to migrate to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote consulting to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network information protection and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful set of advantages to companies wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the forefront of IT support, executing a broad variety of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with proven methods for repairing real-world network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to bill for phone service and in-person visits per minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with major invoices for fast fixes. An additional advantage of by-the-minute invoicing is that customers won't be inclined to allow incipient issues to fester until they become big problems.
Find out more about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation given by each consultant to every client. The practice of documenting and archiving service records allows more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
Read more about Progent's knowledge transfer services.
In case your Fullerton, California business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).