Fullerton, CA Online Support from World-class Computer Network Service Consultants
Progent's computer troubleshooting services can provide your Fullerton, CA company low cost and dependable support from Microsoft and Cisco certified computer engineers. By providing IT consulting help when you require it, providing advanced knowledge for mission-critical applications, offering unique services such as 24x7 server monitoring, and billing only for support you use, Progent offers your Fullerton, California business an economical option for maximizing the profitability of small business networks. If you have an on-premises datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations to build and manage a robust and safe IT network and to have quick access to the skilled consulting typically restricted to enterprises who can set up a sizeable internal IT organization.
For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support group. This can cut costs and help meet schedules for big projects like application development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud computing strategy.
Key Technologies Supported by Progent for Fullerton, California Business Networks
As a Microsoft-certified Partner consulting company with a world-class team of Cisco Premier CCIE networking consultants and Apple accredited engineers, Progent provides emergency assistance and low-cost online consulting to Fullerton, CA small businesses for a wide range of information technologies such as:
Service Delivery Alternatives for Fullerton, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support services is based on the Call Center operational structure common to big IT support groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive activity records, reliable follow-through, and strict cost monitoring for a range of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair network issues without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to resolve most network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online computer troubleshooting services.
- On-site Service
Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: hands-on service technicians when you need them as well as the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details about how and why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and training for small business applications including financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as site relocations and massive system migrations, extended initiatives such as business reporting application programming and support, relational database application programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.
- Application Server Hosting
Progent can host vital applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the type of in-house data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain current, security and performance is constantly tracked, and systems are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is also convenient for clients to migrate to another support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and network administration while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the multi- OS and loosely standardized networks common with small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a business-wide view of network security and can assist with complex security programs like SIEM solutions to help enterprises comply with business standards and government mandates for IT information protection and incident reporting.
The breadth and size of Progent's engineering staff offer a powerful array of benefits to customers wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of network support, executing a wide variety of technical tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for solving real-world IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no sign-up fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major bills for quick repairs. An additional benefit of granular invoicing is that your company are less inclined to allow less critical issues to stay unaddressed until they become major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Find out more concerning Progent's knowledge transfer services.
In case your Fullerton, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).