Professional Online Technical Support for Fullerton, California Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major network service firms. Many small companies permit themselves to become overly dependent on freelance consultants or small consulting firms who lack the size or broad skill sets to react quickly or effectively to network crises. Still other small businesses resort to mass-market support firms staffed with personnel taught to offer standardized solutions to common problems but who do not have the background and versatility to deal with the variety of configurations and lack of standards typical of small company information systems.
Progent's proven approach to delivering affordable and successful network support to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the United States. Progent has delivered online support to companies in every state in the U.S. (refer to Progent's client testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited consultants to assist your business to plan and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Office Networks in Fullerton, California
Progent's group of industry certified support professionals offers assistance for all aspects of information systems found in businesses of all sizes. Technologies served by Progent in Fullerton include:
Support Delivery Alternatives Available for Fullerton, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and network management. Progent's model for delivering computer support services is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Model promotes rapid support, comprehensive activity records, dependable follow-through, and tight cost control for a range of network support delivery options that include online repairs, onsite support, and top-level consulting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to handle most IT issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: hands-on service professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and support for small business applications including accounting, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, longer term initiatives like customizing a legacy MRP platform to a modern Microsoft Dynamics 365 solution, relational database software development and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system management, or emergency response such as disaster recovery and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also simple for customers to migrate to another support provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow companies with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed service, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote consulting services to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Fullerton, California Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support enable small businesses to avoid the problems related to over dependence on small support firms or individual engineers.
Working with Progent's Experts allows your company to:
- Avoid Over Dependence on Individual Support Consultants
For network services, smaller companies often rely excessively on individual consultants. Although freelance service engineers have lower expenses than larger support firms and can typically bill apparently lower fees, freelancers are frequently unable to react quickly to urgent situations. If a freelance engineer is busy with different client, sick, on vacation, or in training, the lack of replacement personnel may require your business to go without assistance during a crisis. As your small business grows, network downtime or difficulties with line-of-business programs get more expensive. The money you believed you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a large engineering group to count on for assistance requires them to learn on the job while your company ends up footing the bill for their ongoing training.
- Have Access to Certified Professionals in Complex Network Issues
Many smaller support firms or freelance engineers focused on small company network support may excel at providing connect-the-dots fixes but don't have the background to work efficiently with complex network environments with a variety of operating systems, many sites, VoIP implementations, remote workers, interconnected financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's large team of specialists can benefit your company because enterprise networks are inherently complex, support problems demand in-depth knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and protection calls for industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a strong architecture, a sequence of band-aid repairs commonly get tossed onto of a tenuous structure. As a business grows, reliability and scalability issues can hinder the productivity of the organization. Such environments need thorough evaluation, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that will act as the solid basis to handle critical business requirements and support downstream growth.
- Work with Solution Finders, Not Resellers
Small companies need direction and insight to navigate through an ever more complicated array of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align technical support services with the real interests of customers. Mixing network consulting and product selling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the true needs of a client.
In case your Fullerton, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).