Expert Online Support for Fullerton, California Networks from World-class Engineers
Small businesses have traditionally been underserved by major network support organizations. Many small businesses permit themselves to become dangerously dependent on freelance engineers or small support firms who lack the bandwidth or comprehensive knowledge to react quickly or efficiently to network crises. Still other small companies resort to giant service providers staffed with technicians able to provide standardized solutions to ordinary problems but who are missing the background and versatility to deal with the variety of environments and absence of standards that characterizes small company information systems.

Progent's proven methodology for delivering affordable and successful network service to small companies has made Progent one of the top Microsoft-certified IT service firms in the country. Progent has delivered online help to companies in every state in the country (See Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house IT support personnel. Co-sourcing can cut costs and minimize technical risks for major projects such as software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to certified consultants to help your company to design and implement your cloud strategy.

Main Technical Areas Supported by Progent for Fullerton, California Business Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco Premier CCIE network experts and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Fullerton, CA businesses for a broad array of computer technologies such as:

Support Delivery Alternatives for Fullerton, California Companies
Progent offers a variety of options for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering network support services is built on the Call Center structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-through, and tight cost control across an array of network support delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help clients to analyze and fix network issues without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more details about Progent's online network support expertise.

  • On-site Support
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: onsite support technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more about how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need fast and reliable support from a professional Help Desk Call Center with effective phone assistance, online repair capability, and sufficient technical depth for full escalation. Since smaller businesses typically are constrained by limited IT funds and can spare little executive attention for handling network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that small business information networks stay up and running. Learn more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, high availability it system engineering, virtualization strategies, plus integration, programming and training for business software including financials, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, longer term projects like business information application development and customization, database application development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical applications such as Exchange and SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the investment in building and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for full and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition simple for clients to transfer to a different support firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Fullerton, California Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate network consulting enable small companies to avoid the pitfalls related to over dependence on small service organizations or independent consultants.

Teaming with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT support, smaller companies sometimes depend heavily on freelance engineers. Although freelance support engineers have lower overhead than more substantial IT service firms and can typically charge apparently lower rates, freelancers are sometimes too busy to respond quickly to urgent situations. If an independent engineer is busy with another client, sick, on vacation, or in class, the absence of replacement staff may require your company to wait for assistance in case of an emergency. As your company expands, system downtime or difficulties with critical programs get more expensive. The money you believed you were saving on a freelancer can disappear fast because of lost productivity. In addition, when independent consultants confront unfamiliar technologies, the unavailability of a large engineering group to count on for advice forces them to train with the meter running while your company winds up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    Many small support firms or freelance consultants specializing in small business IT consulting are capable of providing routine solutions but lack the experience to deal efficiently with complex network environments that have a variety of platforms, numerous locations, Voice over IP implementations, remote workers, interconnected accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your company because big-company environments are inherently complex, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies typically begin with a network implemented on a tight budget. Without a proper architecture, a series of improvised repairs commonly get piled onto of a tenuous foundation. As a business evolves, stability and scalability problems can undermine the productivity of the business. These networks require proper assessment, intelligent strategic analysis, and in-depth expertise to migrate to a network infrastructure that can provide the reliable basis to meet critical business requirements and ease future growth.

  • Partner with Solution Providers, Not Resellers
    Small businesses need guidance and insight to work through an increasingly complicated maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need an IT engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor rather than being based on the actual needs of a client.

Contact Progent
If your Fullerton, California business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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Progent’s Microsoft certified consultants offer small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business system from attack by external and internal threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these security platforms to detect many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced planning and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can assist you to configure Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.

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Small Company Support and Help
Small Business Network Configuration

If you have a small business IT system with 10 to 50 desktop clients, Progent's computer outsourcing services free your organization from dependence on single independent consultant while giving you cost-effective and reliable access to high-quality technical expertise. By providing IT support help when you require it, offering specialized expertise for critical applications, offering value-added support such as 24x7 server monitoring, and billing only for support you use, Progent gives you an economical way for optimizing the productivity of your small office network. Progent is the intelligent way for small businesses to create and maintain a reliable and secure IT network and to benefit from quick access to the experienced support typically restricted to businesses who can afford a sizeable internal IT group.

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Technical Support Services for Wave 2 Wi-Fi controller
Technology Consulting for 5500 Wireless Controller

Progent can help you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's latest Wi-Fi controller technology.

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Systems Management Server Network Consultant
SMS 2003 Upgrade Technical Consultant

Progent’s Microsoft experts provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. Configuration Manager 2007 is Microsoft's new name for the change management solution previously known as Systems Management Server. System Center Configuration Manager provides a variety of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s Microsoft certified consulting professionals can help you use SMS 2003 or System Center Configuration Manager economically for streamlined OS and application software deployment, security patch control, application metering, and software license compliance. Progent's engineers can also assist your company to migrate efficiently from Microsoft Systems Management Server to Configuration Manager 2007.

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Support for Microsoft NAV Role Centers Application Support
Professionals for Help Desk Software Selection and Deployment
Contact Center Consulting

Progent's Virtual Help Desk Call Center services are an integrated expansion of your internal IT service staff. Virtual Help Desk can include advanced call center features such as a dedicated phone number with custom greeting. Progent will also send calls automatically to staff technicians who are specifically set up and trained to handle your needs. In addition, Progent's Helpdesk staff can use trouble tickets from any client trouble ticket system for smooth integration with your internal network services organization. Benefits of Progent's Virtual Network Support Help Desk services include high-end Microsoft Help Desk expertise the moment you call, seamless expansion of your internal support staff, front-line help for critical client issues, and per-minute billing.

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Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual IT problems efficiently.

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Consulting Services for Meraki MR42 Access Point
Support and Integration for Meraki 802.11ac AP

Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco appliances for streamlined management.

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Windows 8.1 Backup and Restore Support Services
Windows 8.1 Work Folders Outsourcing

Windows 8.1 is engineered to power devices ranging from smart phones and slates to power-user desktops. An abundance of innovative capabilities, including its touchscreen support and iconic tile user interface, offer a wide selection of advantages for companies who understand how to put them to work. Progent's Windows experts can assist bring your organization up to speed with Microsoft Windows 8.1 and make sure you gain significant competitive advantage from the operating system's many new and enhanced technologies.