Immediate, Affordable Online Computer Network Help for Fullerton, California Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support to customers who have small-business budgets. Progent has developed a unique service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a large team of engineers certified in a broad array of IT disciplines, a Call Center operational model that promotes responsiveness and ensures follow-through, a worldwide group of remote support experts, on-site service dispatching for the majority of most zip codes in the U.S., and a company culture committed to fixing network problems in the shortest time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like application development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your company to design and execute a sensible cloud strategy.
Main Technical Areas Supported by Progent for Office Networks in Fullerton, California
Progent offers the support of qualified consultants for all facets of information technology deployed in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Support Delivery Options Available for Fullerton, California Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast response, comprehensive activity records, consistent follow-through, and tight expense control across an array of network support delivery options that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and repair network problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer support expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: hands-on support professionals when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection consulting, non-stop it system consulting, server virtualization strategies, plus integration, programming and support for business applications such as financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, extended projects such as management analytics application development and support, relational database application programming and administration support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host vital applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of availability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems are consistently archived and available for complete and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is also convenient for clients to transfer to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered package, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps control of the licenses in the customer's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network products including firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and government mandates for network information protection and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful array of benefits to customers trying to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for solving real-world network problems quickly.
Find out more about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and on-premises help by the minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with big invoices for fast fixes. An additional advantage of granular billing is that clients are not tempted to permit less critical problems to fester until they grow into big problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by every consultant to every customer. The discipline of documenting and organizing support records results in more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Fullerton, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).