Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of all sizes to create a centrally managed and protected communications environment that permits the modern BYOD computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system architects can help your company to assess the business benefits of Lync 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your management staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security ecosystem that spans your data center and cloud-based assets and guards any user at any location with any device.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi devices running throughout multiple venues with thousands of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi professionals who can assist you to assess the value of Ubiquitiís UniFi technology for your business and assist you to design, install, administer, and maintain your UniFi ecosystem.
Microsoft Windows Enterprise Directory requires significant field experience to integrate efficiently across a large corporation. Progentís Microsoft Certified consultants are experienced in designing, deploying, and supporting sophisticated Microsoft Enterprise AD installations. Progentís fields of expertise with Windows Server Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, cleaning up residual beta software configuration objects in production AD environments, and repair of failed configurations of AD and AD-integrated applications.
Progent's Microsoft-certified consultants can provide remote or in-person support to assist businesses of any size to design, implement, administer, and repair a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier versions of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent can provide occasional support for fixing particularly challenging issues, or full project management services. Progent can also assist you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
Progent's Microsoft-authorized consultants can help you evaluate the business justification for deploying Microsoft SharePoint 2007, advise you on the appropriate version of Microsoft SharePoint Server for your circumstances, offer setup and integration expertise, help you to set up Microsoft SQL Server as a supporting database, optimize your network infrastructure, integrate your standard and custom application software to operate with SharePoint 2007, develop a comprehensive security plan that encompasses portal technology, and deliver troubleshooting and Help Desk support.
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Online and onsite assessment and upgrade services for Windows 10 provided by Progent include Return on Investment analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management, teleworker connectivity, security and compliance, streamlined provisioning and management, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for network management staff and users, and post-migration Call Center support services.
Progentís Technical Response Center provides national extended hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide after-hours telephone support and remote direct computer connection to isolate and resolve technical problems rapidly and affordably. The scope of technical experience represented by Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult network issues to qualified specialists as required. For critical problems, the TRC tries to answer your request for service within one hour.
If your company has a UNIX or Linux network or a mixed-platform computer system, Progent's CISM and ISSAP-premier security specialists can help your whole enterprise in a wide range of security areas including security administration procedures, security design and strategies, connection management products and techniques, software development security, operations security, physical security, telecommunications, infrastructure and web security, and business continuity planning. CISM and ISSAP define the basic competencies and worldwide standards of performance that information security professionals are required to possess. These accreditations provide IT management the confidence that those who have achieved their CISM or ISSAP certification have the experience and theory to deliver effective security support and consulting services.
Progent offers nationwide remote technical support and troubleshooting services for companies that run macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft Windows technology. Progent's consultants can provide macOS and OS X clients a variety of services such as desktop support, upgrading to the latest edition of macOS from other earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Remote technical support provides maximum return for your IT budget by preserving user productivity and limiting the hours charged for computer analysis and repair. Advanced online support utilities and experienced service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and expense by traveling to your site. In the vast majority of situations your IT issues can be dealt with over the phone or via a mix of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA premier security professionals to assist you with the most difficult network problems.
Progent offers fast and affordable online access to an authorized Oracle DBA consultant or an Oracle software programmer. Progent offers comprehensive database administration services for all versions of Oracle's RDBMS platform and can also help design, create, update, or troubleshoot Oracle applications based on SQL and PL/SQL. Progent also provides support for Streams replication technologies and Oracle Database Resource Manage.
The Help Desk Call Center service delivery model used by Progent's Technical Response Center offers small and midsize organizations an affordable option to dependence on independent service individuals by offering extensive technical knowledge shared by numerous engineering groups, optional round-the-clock availability of emergency help, fast escalation to world-class engineers for handling even the most intractable problems, support consistency and dependability, quick follow-up overseen by seasoned support administrators, a choice of easy-to-use techniques for initiating support tasks, and excellent process transparency enabled by trouble ticket tracking and available through a web-based portal.
Progent's Cisco CCIE Wi-Fi network consultants offer online or onsite integration and debugging services to assist your organization to design, implement, update, optimize, manage and debug Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique workplace design, building structure, and expected network traffic.
Server growth wreaks havoc on network budgets and management resources. Server reduction via a virtual infrastructure promises lower total cost of ownership of hardware and quicker return on investment, more leveraged utilization of physical computers, simplified operations, enhanced system uptime, and easier management. Typical uses for virtual servers are hardware consolidation, economical hosts for mission-critical legacy software based on obsolete operating systems, and inexpensive quarantine of program development or pilot testing environments from production systems.
Security Information and Event Management Consulting
Before Progentís MOM-based solution, system issues were handled reactively, once workers complained about them. With the benefit of proactive, computer generated alerts and trend analyses created by Microsoft Operations Manager, Progent can now fix server problems before they becomes serious enough to disrupt network availability. Thanks to MOM, Progent can deal with potential problems before customers suspect that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class availability, security and performance.
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud integration, supports popular smart phones and tablets, permits single login with Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, includes new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to resolve the many technical and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the business value of your investment in this powerful platform.
Progent can provide affordable remote and onsite support to help businesses of any size to migrate all or part of their critical IT infrastructure to Google Cloud Platform services. This can save time and hardware expense and allow the use of Google's state-of-the-art AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies.
To provide cost-effective IT services for small companies, Progent offers full-service IT outsourcing plans that offer small companies fast access to technical expertise without forcing you to hire, train, and manage an expensive in-house computer support staff. Progentís IT outsourcing packages offer you an economical way for creating a protected and reliable environment for your important Microsoft Windows business productivity products such as Microsoft Office XP and Office 2003.
For businesses with a combination of Apple Mac and Windows desktops, there are two basic solutions for using Microsoft Windows-only software on an Apple Mac: remote access to a physical Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a networked Windows-based PC to run Windows software and share network resources. Virtual PC for Mac emulates Microsoft Windows on an Apple Mac computer so you are able to use Microsoft Windows programs locally. Progent's macOS and Mac OS X technology consultants can help you to maintain these products for using Microsoft Windows software on your Macs and can in addition assist your company to evaluate and configure other products for Microsoft Windows PC simulation.
Cisco Nexus switches are engineered to provide the throughput, scale, resilience, cloud readiness, capacity, security and manageability required to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and onsite consulting and troubleshooting services to help your business to plan an optimal switch topology, build test environments to confirm your network design, deploy Nexus switches, define and implement effective policies, run security and compliance tests, set up advanced monitoring, consolidate resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the powerful zero-downtime capabilities incorporated into Nexus products. Progent can also help you to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.
The Help Desk service model used by Progent's Technical Response Center gives small and midsize organizations an efficient alternative to reliance on independent service individuals by offering broad expertise shared by multiple support teams, optional 24x7 access to emergency help, escalation capability to top-level experts for handling the most difficult problems, service consistency and dependability, quick follow-up enforced by veteran service managers, a variety of easy-to-use techniques for initiating service jobs, and a high level of progress visibility made possible by ticket updates and available through a web-based portal.
If you want to revamp your corporate web site, build internal webs for purposes such as HR or worker education, design a powerful web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's consultants can also show you how to design and maintain a secure, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.
Progent's certified professionals can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support staff, create an enterprise-wide security strategy, automate network administration, assist with creating applications, and build and validate a DR/BC plan.
Configuration Manager automates software deployment across multiple sites, centralizes security and compliance settings management, keeps track of network resources, guards against corporate data leakage, provides network health reporting, allows safe end-user self service, and offers a common control mechanism for managing mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can help you with any aspect of planning, implementing, operating and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.
Progent offers Windows 2003 Cluster Server support to help your organization implement fault-tolerant server clusters designed to provide 24x7 operation. Windows cluster servers for fault-tolerant systems include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By showing you how too build zero-downtime clustered server environments powered by Microsoft Windows Clustered Server 2003, Progentís Certified Windows consultants make sure that your non-stop server clusters are configured to maximize the competitive advantage of your computer network.
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, implementing and debugging your hybrid Office 365/Exchange network. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365 initiative is carried out on schedule and within budget.
Small to middle size companies can now get all the benefits of Operations Manager and in addition have fast access to Progentís Microsoft Certified IT consulting experts. With Progent's economically priced IT support packages, small organizations can select a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small company information systems world-class reliability, security, and performance.
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
Progent's Microsoft Premier engineers can provide expert support for enterprise-wide deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange Server rollouts or upgrades and can provide onsite technicians to assist large companies with installations of Exchange Server 2007 in the or any region covered by Progent's engineers.
Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN telephony enabled for a wide range of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and network architects can help your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or mixed model appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.
Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer platforms enable Progent to design custom mission-critical applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that allow you to track your business more effectively, turning uncooked information into useful insights into your business.
Progent offers the expertise of certified consultants and experienced database application programmers, database administrators, project managers, network infrastructure architects, business continuity specialists, and certified data security professionals to help you to assess the potential advantages of SQL Server 2012 for your organization, set up test systems at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
Progent can deliver a wide range of cost-effective services to assist you to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote assistance for individual computers or notebooks or work with you to design and implement a large-scale rollout of new or revised operating system software and business applications. Progent can also supply engineers and technicians to help you to plan for and complete a company move or merger designed to cause the least possible disruption of your business.
Progent can provide the expertise of certified consultants and experienced software developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security consultants to assist you to assess the likely benefits of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS platforms, and define a cost-effective and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Stealth intrusion checking is a key component of any comprehensive IT system security strategy. Progentís security experts can perform thorough intrusion checks without the knowledge of your company's internal network support staff. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion detection warnings and event log analysis are properly configured and consistently observed.
Progent's Microsoft certified consultants can assist you to pilot Microsoft Windows 7 to verify application and driver compatibility and to check its speed and reliability running with your applications. Progent's consultants can also show you how to assess the likely business advantages of moving to Microsoft Windows 7. If Windows 7 fits your business strategy, Progent can help you to plan and execute a non-disruptive upgrade to Windows 7 from a your current version of Windows.
Microsoft Windows Server Update Services enables information technology managers to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support personnel can completely and effortlessly manage the distribution of patches that are published via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial setup of Microsoft Software Update Services such as designing the Microsoft SUS deployment, setting up user's computers, defining the Group Policy parameters, and ensuring your Microsoft Software Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
Progent's Linux consulting services provide small and mid-size businesses and developers assistance with managing and maintaining Linux computers that coexist with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience provides you with a convenient single source to show you how to build and maintain a secure and reliable cross-platform network and communications solution that supports Linux and Microsoft coexistence by integrating Windows with leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent provides customers access to engineers who have been awarded some of the computer industry's most prized certifications. Progent thinks that clients deserve to know that their computer support providers have formal testing plus broad practical field experience so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor assistance than is offered to uncertified service providers, allowing Progent to offer clients a better level of IT service. In addition, major credentials such as CISA or ISSAP for IT security can aid enterprise customers to show compliance with regulatory requirements by using the assistance of recognized IT experts.
Windows Hyper-V 2016 utilizes core features initially developed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your business, configure test environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid deployment, create and execute a non-disruptive upgrade strategy, educate your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers maximum business value.