Professional Online Troubleshooting for Gainesville, Florida Small Business Computers from Certified Consultants
Small companies have typically been underserved by major network support firms. Many small companies allow themselves to become excessively reliant on individual engineers or small consulting organizations who don't have the size or comprehensive skill sets to react promptly or effectively to technical crises. Still other small companies turn to mass-market service providers staffed with personnel trained to offer standardized fixes for common problems but who do not have the background and versatility to deal with the variety of environments and lack of standards that characterizes small company IT systems.
Progent's proven approach to delivering low-cost and successful network service to small companies has made Progent one of the most respected Microsoft-certified IT consulting organizations in the country. Progent has provided remote help to businesses in every state in the U.S. (See Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and execute a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent for Office Networks in Gainesville, Florida
Progent offers the support of qualified consultants for all aspects of information technology deployed in small and midsize companies and local governments. Technologies serviced by Progent include:
Support Delivery Options Available for Gainesville, Florida Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support is based on the Call Center structure common to big IT support groups. Progent's Contact Center Service Model ensures fast response, comprehensive activity documentation, consistent follow-up, and strict cost monitoring for an array of IT service delivery modes that include remote repairs, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and repair network issues without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information about Progent's online computer support expertise.
- Onsite Support
Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small companies the ideal combination: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person service calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how and why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small companies budget-friendly access to world-class IT professionals who can deliver help with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and support for small business applications including financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects such as office relocations and major system migrations, longer term projects such as business information application development and support, database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent can host key applications such as Exchange Server and MS SQL to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible with the class of internal data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that support the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in building and managing the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay current, security and performance is constantly monitored, and systems and data files are consistently archived and available for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of availability and extensibility but that is also convenient for customers to migrate to a different service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can support the multi- OS and non- standardized networks common with smaller companies, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers advanced remote consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for IT data protection and incident reporting.
The scope and depth of Progent's consulting staff bring a unique array of benefits to organizations trying to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, in the trenches of IT support, executing a wide range of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical help, but also a support engineer with proven approaches for fixing actual IT problems rapidly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids big invoices for quick solutions. An additional benefit of by-the-minute invoicing is that clients are less inclined to allow minor issues to stay unaddressed until they become major problems.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to every client. The discipline of detailing and archiving support activity allows more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who employ in-house support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Gainesville, Florida business needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).