Gainesville, FL Remote Help from Certified Network Service Experts
Progent's computer support services can provide your Gainesville, FL business budget-friendly and reliable support from Microsoft and Cisco certified technical professionals. By delivering IT consulting help when you require it, providing advanced knowledge for mission-critical technologies, delivering unique services such as automated server monitoring, and charging only for services you use, Progent offers your Gainesville, Florida company an economical option for maximizing the profitability of small-scale business networks. If you run an onsite system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart choice for organizations to build and support a robust and safe IT system and to benefit from quick access to the skilled consulting usually restricted to enterprises who are able to set up a large in-house IT staff.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your internal network support personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to design and execute your cloud computing strategy.

Main Products and Technologies Serviced by Progent's Consultants for Companies in Gainesville, Florida
Progent's national team of world-class support professionals offers assistance for virtually all facets of information technology found in organizations of any size. Technologies supported by Progent in and around Gainesville include:

Support Delivery Options for Gainesville, Florida Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and network administration. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Support Model promotes fast support, comprehensive service documentation, reliable follow-through, and strict expense control across a range of network service delivery modes that include online repairs, on-premises support, and high-end consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and fix hardware and software issues without the expense or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration process for new clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online support experts to deliver small companies the best of both worlds: hands-on support technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details about why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, see Online Help Desk Services for Small Businesses.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can deliver help with vital technologies such as Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, high availability network engineering, virtual server solutions, plus integration, customization and support for small business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, extended initiatives such as upgrading an older ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can help small and medium-size businesses to plan, configure and debug the infrastructure to support remote workers. Aspects of infrastructure where Progent's experts can provide guidance include secure and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, wireless LAN planning and implementation, and reliable Internet access. For information about Progent's infrastructure consulting services for telecommuters, see infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and extensibility but that is in addition easy for customers to transfer to a different service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can support the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the software in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online support services to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Gainesville, Florida Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise IT consulting allow small companies to avoid the problems related to over dependence on small support firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, smaller businesses sometimes depend excessively on freelance consultants. Though freelance service providers carry lower expenses than more substantial support organizations and can typically bill nominally lower fees, they are sometimes unable to react rapidly to critical problems. If an independent engineer is busy with another customer, ill, on vacation, or in training, the lack of replacement staff may force your business to go without assistance in case of an emergency. As your small business expands, system downtime or problems with line-of-business programs get more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lower output. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large engineering team to fall back on for advice forces them to learn with the meter running while your company winds up footing the bill for their ongoing training.

  • Gain Access to Experts in Advanced IT Solutions
    The majority of smaller support firms or freelance engineers specializing in small company IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex IT infrastructures with mixed platforms, many sites, Voice over IP implementations, mobile workforces, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's large team of specialists can be valuable to your small business because enterprise environments are inherently complex, integration issues require in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, availability, and security requires enterprise-proven best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of band-aid repairs often get piled on top of a tenuous structure. As a business grows, reliability and expandability problems can obstruct the productivity of the organization. Such networks require proper evaluation, smart business analysis, and broad-based expertise to migrate to a network infrastructure that can provide the solid basis to meet current business requirements and ease downstream expansion.

  • Team with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to navigate through an ever more complex array of IT alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to align technical support with the real interests of customers. Combining network consulting and product reselling can result in a conflict where the proposed solution is based on a preselected technology instead of being based on the true needs of a small business.

How to Contact Progent
In case your Gainesville, Florida business wants to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers network support for mid-size companies who have 100 to 250 network users. The medium size business or work group has traditionally been an underserved part of the market for network support services. The cost structures and service access practices of large outside support firms make them excessively costly for the typical small company or small medium business (SMB), which commonly relies on a minimal information technology budget with which to support an information system whose complexity and capability are frequently comparable to the information systems of much larger enterprises. Progent's support delivery model, which takes full advantage of remote service, virtual office infrastructure and 24x7 network monitoring, significantly lowers the network support costs of a small-medium business while offering the mid-size organization with big-company service from certified, world-class experts knowledgeable in a wide array of small business network solutions. If your mid-sized company or small business is looking for the quality of network support appropriate for a mid-size office without budgeting big-company prices, you need Progent.

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    Progent's Microsoft-certified consultants offer organizations of any size consulting, technical support, and development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for intelligently connecting people, groups and information. SharePoint provides a central location for your employees or customers to access, organize, distribute and interact with useful data, documents, and applications and to communicate with other people. SharePoint enables faster and more intelligent decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services connect workers, clients, teams and major tasks with the knowledge they've developed in a way that makes data easy to find, retrieve and apply. Progent's certified SharePoint consultants can assist you to maintain your current SharePoint solution or upgrade to the current release of SharePoint.

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    The Certified Information Systems Auditor credential is a recognized qualification that indicates mastery in network security auditing. Certified by ANSI, the CISA credential requires that consultants pass an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Certified network security audit consultant able to assist companies in the fields of IS audit services, information technology enforcement, systems and infrastructure ROI, information technology support, safeguarding of data resources, and business continuity planning.

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