Gainesville, FL Remote Help from World-class Network Troubleshooting Professionals
Progent's computer tech support services can deliver your Gainesville, FL business affordable and dependable support from enterprise-class information technology professionals. By providing IT support service when you require it, providing specialized expertise for critical technologies, delivering value-added support such as 24x7 network monitoring, and invoicing only for support you use, Progent offers your Gainesville, Florida business an affordable solution for maximizing the profitability of small-scale business networks. If you run an on-premises datacenter, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart choice for businesses to create and maintain a reliable and secure IT system and to have quick access to the skilled support usually restricted to corporations who can maintain a sizeable internal information technology group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network service group. This can reduce expenses and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can also offer access to accredited experts to assist your business to plan and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Businesses in Gainesville, Florida
Progent's group of world-class engineers offers help for virtually all aspects of information systems deployed by companies of any size. Practice areas served by Progent in and around Gainesville include:

Support Delivery Alternatives Available for Gainesville, Florida Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is based on the Help Desk structure common to big IT support organizations. Progent's Contact Center Support Mechanism ensures fast support, thorough service records, consistent follow-through, and strict expense control across an array of network support delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and fix network issues without the expense or delay of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: hands-on service professionals when you require them plus the on-line help of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for in-person support calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems. To learn more, visit Online Help Desk Services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop network design, virtualization strategies, plus integration, customization and support for small business applications such as financials, ERP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects including office relocations and massive software migrations, longer term initiatives such as management reporting software programming and support, relational database application programming and DBA support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL in order to provide small businesses with greater degrees of reliability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest IT companies, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually monitored, and systems are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for customers to migrate to another support provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can handle the mixed- OS and loosely standardized networks common with smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Gainesville, Florida Businesses
Progent's size, depth of information technology expertise, and experience with corporate IT support allow small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small businesses sometimes rely excessively on individual consultants. Though individual support engineers carry lower expenses than larger IT service firms and can typically charge apparently smaller fees, individuals are sometimes unable to react quickly to urgent situations. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the lack of backup personnel may force your company to wait for help in case of a crisis. As your small business expands, system downtime or difficulties with critical applications get more costly. The dollars you believed you were saving on a freelancer can be eaten up fast because of lower output. Also, when freelance engineers encounter new problems, the unavailability of a large engineering group to depend on for assistance requires them to learn with the meter running while your company winds up with the bill for their continuing training.

  • Have Access to Certified Professionals in Complex IT Issues
    The majority of small support firms or independent consultants who concentrate on small business IT support are capable of delivering connect-the-dots solutions but don't have the experience to work efficiently with complex IT environments that have mixed platforms, many locations, Voice over IP implementations, mobile clients, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your business because big-company environments are characteristically complex, support problems require thorough understanding of in many technical areas, and reaching an acceptable level of stability, reliability, and protection requires enterprise-tested leading practices.

  • Create a Firm Foundation for Growth
    Small companies typically start with a network implemented on a tight budget. Without a strong architecture, a sequence of band-aid fixes commonly get tossed on top of a marginal foundation. As a business evolves, reliability and expandability problems can undermine the productivity of the organization. These networks require proper assessment, smart business analysis, and broad-based expertise to migrate to a network infrastructure that can act as the solid foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers, Not Resellers
    Smaller companies require direction and insight to navigate through an increasingly complicated maze of technology options available for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This allows Progent to align technical support services with the real interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the true requirements of a small business.

Contact Progent
If your Gainesville, Florida business needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's certified Windows Server 2019 consultants can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers major improvements in scale, performance, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    If your company does not need urgent online help but you think you will require assistance with your information system in the near future, you can conserve time and money and ensure that the appropriate expertise will be ready when you require it by contacting a Progent sales agent and signing up as a client. For more information, call 800-993-9400 or send email to information@progent.com.

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    Progent's SonicWall firewall experts can help you configure, manage, and troubleshoot SonicWall firewall products including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection plan and design security into your business processes.

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    Progent's Microsoft and Cisco-certified network engineers can assist you to determine the value of Exchange Server 2010 for your business and can help your IT staff to design and implement a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide fast return on investment by improving your productivity, lowering the expense of equipment and service, simplifying management, and integrating your key communications platforms.

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    Progent's productive atmosphere will make you a better consultant by improving your information technology knowledge and increasing the loyalty of your customers. Progent delivers this commitment by attracting the best consulting talent for you to operate with, providing an advanced system infrastructure, using proprietary application utilities to deliver the highest level of support, and by optimizing our business structures for finding and keeping customers.

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    Progentís colocation center IT services are intended for businesses with hardware located at IDCs or data center colo hosting sites and in need of on-demand in-person assistance at the collocation facility plus off-site help from Microsoft and Cisco Premier experts. Progent offers a complete array of Internet Data Centers and IDC and co-location support services including system topology analysis, Windows and UNIX server installation and support, troubleshooting for server and communications networking, design and installation of zero-downtime systems, defining and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage cluster configurations.

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    Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center facility, and the technical services of Progent's Microsoft-certified consulting team to provide small and midsize companies with a complete information technology outsourcing alternative that improves network dependability and protection, reduces management distraction, and cuts costs. With Private Cloud Hosting, a smaller company can have all of its software platforms and key business application servers supported within a safe and reliable facility on a fast, non-stop virtual server configured and supported by Progent's network support experts.

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  • Firepower Services Specialists
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    The current ASA 5500-X Series of firewalls with Firepower Services offer substantially more value than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help your company to maintain your current PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, tune, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Network Performance Analysis Troubleshooting

    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance problems.

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  • Private Clouds for Small Businesses Consultant
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    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of availability and expandability and is in addition easy to migrate to any data center. ProSight Virtual Hosting options are based on proven virtualization platforms that enable small businesses with multi- platform environments to economize significantly on the costs of capital investments, infrastructure support, and IT management while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.

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  • Catalyst Switch LISP Support and Integration
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    With Catalyst switches for small and mid-size companies, Cisco enables organizations to gain all the advantages of bringing intelligent services to their IT infrastructures. Cisco's switch product line allows you to enable features that make your network infrastructure highly available to accommodate time-critical requirements, scalable to facilitate growth, secure enough to protect confidential information, and designed for prioritizing and controlling all traffic to streamline system operations. Progent's CCIE and CCNP certified engineers can help you pick out and integrate Cisco Catalyst switches that make sense for your business. In addition, Progent's CISM and CISSP certified security consultants can help you develop a strategic protection plan and set up Catalyst switches so they help support your security strategy. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Catalyst 6500 Series Switches.

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  • NetApp Clustered Data ONTAP Technology Professional
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    NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are as far as 300km apart. Progent's team of veteran IT experts can help you to design, configure, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that meets your functional requirements and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your MetroCluster DR system to show adherence with information assurance standards and government requirements.

  • Tandberg Video Conferencing Specialist Cisco Telepresence Consulting
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  • Consultant System Center 2016 and Operations Management Suite
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    Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and fixing Microsoft SCOM environments and offer companies of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite technical support to help you to fix serious issues uncovered by System Center 2012 Operations Manager.

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  • Windows Server Essentials Launchpad Consultant Top Quality Windows Server Essentials Migration Consulting Services
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