Immediate, Affordable Remote Network Technical Support for Gainesville, Florida Small Businesses
For more than two decades, Progent has specialized in providing enterprise-class IT support to customers with small-company IT budgets. Progent has built a unique support solution that features a streamlined, tightly connected virtual office infrastructure, custom remote repair technology, a large pool of engineers certified in a wide range of technical practice areas, a Call Center operational structure that promotes responsiveness and guarantees follow-through, a worldwide group of on-line service professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate culture committed to resolving network issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal network service team. This can reduce expenses and help meet schedules for major projects like application development, disaster recovery planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to help your business to design and implement a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Businesses in Gainesville, Florida
Progent offers the services of qualified experts for all aspects of information technology deployed in small organizations. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for Gainesville, Florida Companies
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for delivering IT support services is built on the Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough service records, dependable follow-through, and strict expense monitoring for a range of IT support delivery options that include online troubleshooting, onsite support, and high-end consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to handle most IT issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information about Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to give small and midsize businesses the best of both worlds: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, fault tolerant it system design, virtual server solutions, plus integration, programming and support for small business programs including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects including site relocations and major system migrations, longer term projects such as upgrading an older MRP system to a current Microsoft Dynamics 365 solution, relational database software programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent services like data restoration and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also simple for customers to migrate to a different support firm or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and IT administration while achieving world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the multi- platform and non- standardized environments common with smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory requirements for network data protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful set of benefits to companies wishing to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of network service, performing a wide range of technical tasks for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for repairing actual IT problems quickly. Read more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with big bills for fast repairs. An additional advantage of granular pricing is that your company won't be tempted to permit less critical issues to stay unaddressed until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation given by every consultant to every customer. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal support personnel gain when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Gainesville, Florida business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    In performing IT projects for enterprise clients, Progent uses a phased approach based on specified milestones in order to achieve financial, timing and engineering targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, pilots, design adjustments, and professional implementation. All phases are documented to make available a detailed description of technical services delivered and to help in downstream network maintenance.

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    Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning wireless performance by limiting the effect of RF congestion, enhancing wireless availability with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.

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    Progentís Microsoft-certified consultants can provide small and midsize businesses computer consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server provides a common location for your workers or clients to connect to, organize, distribute and manipulate relevant information, files, and applications and to interact with one another. It enables quicker and better decisions, more efficient access across groups and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible inside and outside a business network. Windows SharePoint Services connect workers, customers, teams and major tasks with the knowledge theyíve created in a manner that makes data easy to find, retrieve and apply.

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    Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the basis for a feature-rich but manageable information. The technical demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a network support expert with real-world background planning and integrating seamless, end-to-end business technology solutions. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of background supporting business networks based on Microsoft platforms. This background assures you success in installing, administering, and repairing network environments that include the Microsoft SBS Server suite of servers and applications.

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    Progent's Microsoft-certified consultants can provide affordable online and on-premises consulting expertise, application development, and debugging support for businesses of all sizes who intend to migrate to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.

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    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to upgrade efficiently from legacy releases of VMM, design workflows for building and installing virtual machines and hosts, implement fault-tolerant compute and storage clusters, connect your datacenter resources with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the strategic business benefits of the latest capabilities like Storage Replica and Shielded VMs. Progent's virtualization experts can provide advanced Hyper-V consulting and VMware vSphere expertise.

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    Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the basis for a feature-rich but manageable information. The integration demands of the Microsoft .NET components included with Microsoft Small Business Server calls for a network consultant with real-world expertise and extensive experience in planning and building effective and comprehensive information technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in installing, managing, and servicing IT solutions powered by the SBS line of servers and programs.

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    Progent's certified consultants provide technical help and network consulting expertise for Exchange 2003 Server, Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's upgrade, configuration, management, and troubleshooting expertise for Microsoft Exchange 2003 Server include system design, installation, project management, onsite and remote technical support, Help Desk outsourcing, expert security evaluation, and comprehensive IT outsourcing.

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    When conducting consulting tasks for enterprise clients, Progent uses a structured methodology based on defined milestones in order to achieve financial, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards based on the leading practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a detailed description of IT services delivered and to assist in ongoing network support.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to realize all the benefits of bringing intelligent services to their networks. Cisco's Catalyst switch product line allows you to deploy capabilities to make your network infrastructure sufficiently available to accommodate time-critical needs, scalable to support future growth, safe enough to protect restricted data, and capable of differentiating and managing traffic flows to optimize network performance. Progent's CCIE certified consultants can show you how to pick out and deploy Catalyst switches appropriate for your company. In addition, Progent's certified security consultants can show you how to develop a strategic protection plan and configure Catalyst switches so they help enforce your security policies. Catalyst switches that Progent provides expertise for include the Cisco Catalyst 2940 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's ProSight Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

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