Immediate, Affordable Remote Network Support for Gainesville, Florida Small Businesses
For more than two decades, Progent has focused on delivering world-quality IT support to clients who have small-company budgets. Progent has developed a unique service system that includes a low-overhead, tightly connected virtual office network, custom online troubleshooting technology, a substantial team of consultants accredited in a broad range of IT disciplines, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of remote service professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to fixing network problems in the least time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support group. This can save money and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to design and implement a sensible cloud computing strategy.
Key IT Areas Serviced by Progent for Gainesville, Florida Businesses
A Microsoft-certified Partner IT service firm that maintains a large team of Cisco CCIE network experts and Apple Computer certified engineers, Progent provides urgent assistance and low-cost online consulting to Gainesville, FL small businesses for a broad range of information technologies such as:
Service Delivery Alternatives Available for Gainesville, Florida Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management. Progent's paradigm for providing network support services is built on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity documentation, reliable follow-through, and strict expense control for a range of IT service delivery alternatives that include remote repairs, on-premises help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online computer support expertise.
- Onsite Support
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service experts to give small companies the optimal solution: in-person service professionals when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person service calls is usually less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person network service.
- Phone Support
Progent's Help Desk Services are designed for all companies who need fast and reliable support from an online Help Desk Call Center with effective telephone support, online repair capability, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by tight IT budgets and can provide little executive attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that business computer systems are always up and running. Learn more concerning Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability network engineering, virtualization strategies, plus configuration, customization and support for business programs such as accounting, operations, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including site moves and massive system upgrades, longer term initiatives such as business information application programming and customization, database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent response like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible with the class of in-house data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest IT companies, Progent can save you the cost of building and managing the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and performance is continually tracked, and systems are consistently backed up and available for full and rapid recovery. Find out additional information about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small organization's production servers in a setting that not only provides the top level of availability and scalability but that is also simple for clients to transfer to a different service firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can support the multi- platform and non- standardized networks typical of small companies, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system security and can assist with advanced security programs like SIEM solutions to help enterprises meet industry standards and statutory mandates for network information security and reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to clients wishing to increase the business value of their information network within a reasonable budget. These benefits include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the front lines of network support, performing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a support engineer with proven approaches for resolving actual network problems rapidly.
Find out more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with major invoices for fast repairs. Another advantage of by-the-minute invoicing is that your company will be less inclined to allow less critical issues to fester until they become big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation sent by every staff member to every client. The practice of documenting and organizing service records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain internal support staffs gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive.
Find out more about Progent's knowledge transfer services.
In case your Gainesville, Florida company wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).