Fast, Low-cost Remote Computer Network Help for Gainesville, Florida Small Companies
For over two decades, Progent has specialized in providing enterprise-class IT support to customers who have small-company IT budgets. Progent has developed a unique service system that includes a low-overhead, seamless virtual office infrastructure, custom remote troubleshooting technology, a substantial team of consultants certified in a broad array of technical disciplines, a Call Center operational model that promotes responsiveness and guarantees follow-up, a worldwide group of remote support professionals, on-site support dispatching for the majority of most zip codes in the United States, and a company ethos focused on solving technical issues in the least time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house network support team. This can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can also provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Main Practice Areas Supported by Progent's Consultants for Companies in Gainesville, Florida
Progent's nationwide group of world-class experts offers help for virtually all facets of information technology deployed by companies of any size. Areas supported by Progent in Gainesville include:

Support Delivery Options for Gainesville, Florida Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Service Model ensures fast support, thorough activity documentation, reliable follow-up, and tight cost monitoring across a range of network service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business application developers. The wait time for on-site service visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to a professional Help Desk Call Center with efficient phone support, remote repair tools, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have tight IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Helpdesk Services could be the most cost-effective option to ensure that small business computer systems are always productive. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security consulting, high availability network design, server virtualization strategies, plus configuration, customization and training for business programs such as accounting, operations, business analytics, CRM, and productivity suites. Progent can help with one-time projects such as office relocations and major software migrations, extended projects such as business analytics application programming and support, database application programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with greater levels of dependability, protection, and recoverability than is possible with the type of in-house data center that is practical for most small companies. Since Progent utilizes the same facilities that support the gear of some of the planet's largest IT companies, Progent can eliminate the investment in building and managing the systems required for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also convenient for customers to transfer to a different support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory regulations for IT data security and reporting.

The breadth and size of Progent's engineering staff bring a powerful set of advantages to clients wishing to maximize the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, in the trenches of IT service, executing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for resolving real-world IT problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no registration fee and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size bills for quick solutions. Another benefit of by-the-minute billing is that clients will not be tempted to permit simple issues to fester until they become major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by each staff member to each client. The practice of detailing and organizing support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Contact Progent
If your Gainesville, Florida business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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