Low-cost Network Troubleshooting from Microsoft and Cisco certified Consultants for Companies in Gainesville, FL
By offering professional support whenever you need it, making available in-depth knowledge for critical applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and charging no sign-up or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It system and cut service costs. Progent appreciates that information system security, reliability, and efficiency are just as important to small businesses as to major corporations but that small organizations lack the leverage to invest aggressively in computer networks and in-house support staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to provide the IT support your business needs whenever you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major projects like software design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to assist your company to plan and execute a sensible cloud computing strategy.

Core Areas of Expertise Supported by Progent's Consultants for Companies in Gainesville, Florida
Progent's nationwide group of certified consultants offers help for all aspects of information systems found in businesses of all sizes. Practice areas served by Progent in Gainesville include:

Service Delivery Alternatives Available for Gainesville, Florida Companies
Progent has a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering network support is based on the Help Desk structure familiar to larger IT support organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive service records, consistent follow-through, and strict expense control across an array of IT support delivery options that include online repairs, onsite help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix network problems without the cost or time loss of in-person service visits. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small companies the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support calls is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more about how to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues. For details, refer to Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, server virtualization strategies, plus configuration, customization and support for small business software such as financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and major system upgrades, longer term projects like management information application development and customization, relational database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that support the gear of some of the planet's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain current, security and efficiency is continually monitored, and systems are consistently archived and ready for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in an environment that not only provides the highest level of availability and expandability but that is in addition simple for clients to transfer to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed solution, can handle the multi- OS and non- standardized networks typical of small companies, and retains ownership of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government mandates for IT information protection and incident reporting.

The breadth and size of Progent's engineering staff offer a unique set of benefits to companies trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of IT support, executing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only expert IT skills, but also a consultant with proven approaches for repairing actual IT problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no registration charge and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids king-size invoices for quick solutions. An additional benefit of granular billing is that you will be less inclined to allow simple issues to fester until they grow into major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports given by each staff member to every customer. The practice of detailing and organizing support records allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Gainesville, Florida business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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