Affordable Computer Troubleshooting from Microsoft certified Consultants for Companies in Gainesville, FL
By delivering professional support when you need it, providing specialized expertise for critical applications, offering high-value services such as virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your information network and cut service costs. Progent understands that information system security, reliability, and efficiency are just as critical to small businesses as to large corporations but that small organizations don't have the leverage to invest aggressively in computer networks and in-house support staffs. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's ability to provide the network support expertise your company requires when you need it and at prices you can justify.
For larger businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to design and implement a sensible cloud computing strategy.
Core Technologies Supported by Progent for Gainesville, Florida Office Networks
As a Microsoft-certified Partner computer support company that maintains a large group of Cisco Certified CCIE network consultants and Apple Computer certified engineers, Progent provides emergency assistance and low-cost online consulting to Gainesville, FL small businesses for a wide array of computer technologies including:
Service Delivery Options for Gainesville, Florida Companies
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Support Model promotes fast support, comprehensive activity documentation, consistent follow-up, and tight expense control across a range of IT service delivery options that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help clients to analyze and fix network issues without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to handle most network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting expertise.
- Onsite Service
Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's online service engineers to deliver small companies the ideal combination: in-person support professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Helpdesk Services are designed for all businesses and local governments who require fast and reliable access to an online Help Desk with efficient telephone support, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have limited IT funds and can provide scant executive attention for handling network support, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that small business computer systems are always productive. Learn more details concerning Progent's Help Desk services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, non-stop network consulting, server virtualization solutions, plus integration, customization and support for small business programs such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, longer term initiatives such as business information software programming and customization, relational database software development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange Server and MS SQL in order to provide small businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of internal data center that is achievable for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in a setting that not only delivers the top degree of availability and extensibility but that is also convenient for clients to migrate to a different support firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit businesses with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed package, can handle the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Gainesville, Florida Businesses
Progent's size, breadth of technical expertise, and experience with enterprise IT support allow small and midsize businesses to avoid the problems related to over dependence on thinly staffed service firms or independent engineers.
Working with Progent's Experts enables your company to:
- Prevent Over Reliance on Individual Support Consultants
For network services, smaller companies sometimes depend heavily on individual engineers. Though individual service providers carry lower overhead than larger IT service organizations and can afford to bill apparently lower rates, freelancers are often unable to respond rapidly to urgent problems. If an independent consultant is busy with different client, sick, on vacation, or in training, the lack of backup personnel may force your company to go without help in case of a crisis. As your company expands, system downtime or difficulties with line-of-business programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lower productivity. Also, when freelance engineers encounter unfamiliar technologies, the lack of a large engineering group to depend on for help forces them to learn with the meter running while your company winds up with the costs for their ongoing education.
- Have Access to Certified Professionals in Complex Information Technology Issues
Many smaller service firms or freelance consultants specializing in small business network consulting may excel at providing routine solutions but don't have the background to deal efficiently with complex network configurations that have a variety of operating systems, numerous locations, VoIP systems, mobile workers, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide companies and Progent's large staff of specialists can benefit your company because big-company networks are by nature complicated, integration problems require in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and security calls for industry-tested processes.
- Create a Firm Foundation for Seamless Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a strong basis, a series of ad hoc fixes commonly get tossed on top of a marginal structure. As a company evolves, reliability and scalability issues can undermine the success of the organization. These networks require thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network environment that will act as the solid basis to meet critical business needs and support downstream growth.
- Partner with Solution Consultants, Not Product Vendors
Smaller businesses need guidance and insight to work through an ever more complicated array of technology options offered for enabling growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services and expertise exclusively. This allows Progent to match technical support services with the real interests of customers. Combining network consulting and product reselling can lead to a situation where the proposed solution is based on a preselected vendor rather than being based on the actual needs of a client.
Get in Touch with Progent
If your Gainesville, Florida company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).