Affordable Computer Support from Microsoft and Cisco Certified Consultants for Businesses in Gainesville, FL
By offering world-class know-how when you need it, providing in-depth expertise for critical applications, offering high-value services such as virtual server hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and reduce service expenses. Progent understands that network protection, dependability, and performance are just as important to small businesses as to major enterprises but that small organizations lack the leverage to spend heavily in computer technology and in-house support staffs. Progent's basic value proposition is that no network consulting firm can match Progent's ability to deliver the network support your business requires whenever you need it and at prices you can justify.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network support staff. This can reduce expenses and minimize technical risks for big IT initiatives like software design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and execute your cloud strategy.
Key Products and Technologies Supported by Progent for Businesses in Gainesville, Florida
Progent's team of certified experts offers assistance for all aspects of network systems used by businesses of all sizes. Practice areas served by Progent in Gainesville include:
Service Delivery Alternatives for Gainesville, Florida Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk Call Center structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive activity records, consistent follow-through, and strict expense monitoring for an array of IT service delivery options that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person support visits. The background of Progent's IT engineers allows them to resolve most network issues quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration process for new customers to address urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional information concerning Progent's remote computer support services.
- Onsite Service
Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the optimal solution: hands-on service professionals when you require them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person support visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Helpdesk Services are designed for small and midsize companies who require prompt and dependable support from an online Help Desk with effective phone support, remote repair tools, and enough technical depth for all needed problem escalation. Since smaller businesses usually are constrained by limited information technology budgets and can spare scant executive attention for dealing with network support, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay productive. Learn more about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security consulting, non-stop network design, virtualization solutions, plus configuration, customization and training for business applications including accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended initiatives such as business information application development and support, database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange Server and MS SQL in order to provide small businesses with higher degrees of availability, protection, and recoverability than is possible using the class of in-house data center that is practical for most small companies. Since Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the systems required for world-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay current, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition convenient for customers to migrate to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the software in the customer's possession so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online support to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Gainesville, Florida Small Businesses
Progent's size, breadth and depth of technical skill, and experience with enterprise IT consulting allow small and midsize companies to avoid the problems related to over reliance on thinly staffed service organizations or independent consultants.
Teaming with Progent allows your company to:
- Prevent Excessive Reliance on Freelance Consultants
For IT services, smaller businesses often depend excessively on individual consultants. Although freelance service engineers carry lower expenses than larger support organizations and can afford to charge nominally smaller rates, freelancers are occasionally unable to respond quickly to critical situations. If a freelance engineer is occupied with different customer, ill, on travelling, or in class, the absence of replacement staff may force your business to wait for help during an emergency. As your small business expands, system unavailability or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lower output. In addition, when independent engineers confront new problems, the lack of a big consulting team to count on for advice requires them to train with the meter running while your company winds up with the bill for their continuing education.
- Have Access to Experts in Advanced IT Issues
Many small service organizations or freelance engineers focused on small company IT support are capable of delivering connect-the-dots fixes but don't have the experience to deal efficiently with complicated IT environments that have mixed operating systems, multiple sites, Voice over IP implementations, remote workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your company because big-company environments are inherently complex, integration issues demand thorough understanding of in many technical disciplines, and reaching a high level of robustness, availability, and security calls for enterprise-tested best practices.
- Build a Firm Basis for Growth
Small companies often start with a network cobbled together on a tight budget. Lacking a proper architecture, a series of ad hoc fixes commonly get piled on top of a tenuous structure. As a company evolves, reliability and scalability problems can hinder the productivity of the organization. Such networks require proper assessment, smart strategic analysis, and in-depth experience to migrate to a network infrastructure that will provide the reliable basis to handle critical business needs and support downstream expansion.
- Work with Solution Finders, Not Resellers
Small businesses need guidance and education to work through an ever more complicated maze of technology alternatives available for accelerating growth and improving productivity. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to match consulting services with the real interests of clients. Mixing network consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined technology instead of being based on the actual requirements of a client.
How to Contact Progent
If your Gainesville, Florida business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).