Affordable Network Help from Microsoft and Cisco certified Experts for Companies in Garden Grove, CA
By offering world-class support when you require it, providing specialized knowledge for key applications, providing innovative services such as virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It system and cut service expenses. Progent understands that information system security, reliability, and performance are just as critical to small companies as to large enterprises but that small organizations lack the leverage to spend aggressively in computer networks and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's capability to deliver the network support expertise your business needs when you require it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. This can reduce expenses and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Primary Technical Areas Supported by Progent for Office Networks in Garden Grove, California
Progent offers the services of accredited consultants for all facets of business network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Garden Grove, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and strict expense control across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: onsite support technicians when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize businesses who need fast and dependable access to an online Contact Center with efficient phone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer systems are always up and running. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop network design, virtual server strategies, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and major system migrations, extended initiatives like management analytics application programming and support, database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the gear of some of the planet's biggest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also simple for customers to transfer to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit businesses with mixed networks to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system protection and can assist with advanced security projects such as SIEM solutions to help companies comply with business guidelines and government requirements for network information security and reporting.

The scope and size of Progent's consulting staff offer a unique set of benefits to organizations trying to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for solving actual IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with major invoices for fast fixes. Another advantage of granular pricing is that you won't be tempted to permit simple problems to fester until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to each client. The practice of documenting and archiving support records results in more effective service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Garden Grove, California business needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry background, at the forefront of IT service, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to resolve actual network problems rapidly.

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Progent's Microsoft-authorized consultants can help you rationalize the business justification for implementing SharePoint Server 2007, advise you on the appropriate version of SharePoint Server for your circumstances, offer setup and deployment services, assist you to set up MS SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and custom application programs to work with SharePoint Portal Server 2007, develop a comprehensive security strategy that incorporates portal solutions, and deliver maintenance and Help Desk support.

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Progent provide organizations of all sizes enterprise-class IT remote or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.

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Microsoft Certified Partner ISA 2004 Standard Edition Server Remote Support Services
Microsoft Certified Expert Internet Security and Acceleration Server Remote Technical Support

Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many offices, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants are available to help your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your information protection needs without adversely limiting your IT system accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.

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Cisco NSS3000 Professional Consultancy for Cisco NSS3000
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SharePoint 2016 DLP Specialist
SharePoint Online Migration Technical Consultant

Progent's Microsoft-certified consultants can provide affordable online and on-premises consulting expertise, application development, and debugging support for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.

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Information Technology Outsourcing Companies for EMail Virus
Microsoft Exchange 2000 Information Technology Outsourcing Group

Progent's Microsoft-certified experts have two decades of background providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides affordable Exchange Server support services to enhance email security and virus protection, achieve fault tolerant email, and facilitate remote and wireless email access. Progent’s Microsoft Exchange help and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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Integration Services for Aironet Ruggedized APs
Aironet 802.11ac AP Integration

Progent's Cisco certified Wi-Fi consultants offer economical remote and on-premises support for legacy and current 802.11ac Aironet wireless APs and Progent can assist your business to design and manage wireless solutions that incorporate indoor and outdoor/industrial Aironet access points.

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Meraki Wireless AP Technology Consulting Services
Meraki AP Management Engineer

Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for unified management.

Data Loss Protection Security Auditor Sonicwall Information systems Security Outsourcing
Modern Network Security Online Consulting
Online Troubleshooting for Signature-based Virus Protection

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.

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Network Security Test for SIEM
SIEM Firewall Network Install

Global Information Assurance Certification was founded in 1999 to validate the knowledge of information technology security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide support for any of the security services covered within GIAC accreditation such as evaluating network vulnerability, event handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

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For corporations with branch offices in or any area served by Progent's engineers, Progent's Microsoft-Premier network consulting experts and authorized Cisco network consultants can provide a variety of network support services including project management, SOX compliance, office moves, enterprise security, network architecture, on-site or remote emergency support, and troubleshooting for data center hosting environments. A Progent IT architect can show you how to design a multi-office network that makes smart use of colocation services and Internet data centers. Progent’s Microsoft Certified consultants can help large corporations design, integrate and maintain major rollouts of updated releases of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco products for connection solutions that combine simple, high-speed, integrated, and remote networking.

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MCSE Expert Certified Zero Downtime Clustered Servers Computer Consultants
Zero Downtime Clustered Servers Computer Engineer

Progent offers Microsoft Windows Cluster Server expertise to help your company deploy zero-downtime clustered servers designed to provide 24x7 operation. Windows cluster servers for zero-downtime networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster. By helping you plan high availability clustered server solutions around Windows Server Cluster 2003, Progent’s Certified Windows engineers make sure that your zero-downtime server clusters are set up to optimize the competitive advantage of your computer system.

Emergency Phone Support Outsourcing IT Consultant for Windows Security Providence
Network Consultants for Red Hat Linux
PCLinuxOS Linux Professional

If your company is producing Linux-based applications in an environment that includes Microsoft Windows-based processors, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your area of high-value expertise while avoiding the continual hassle of maintaining your company information system. By using smart network monitoring and by delivering remote and on-site assistance when your company needs it, Progent represents an economical way for managing an IT system that features high reliability, security, and efficiency. Progent's UNIX/Linux developer support services include comprehensive network support outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, 24x7 monitoring, and Help Desk Call Center services.

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Computer Engineer for Security Patch Management
Mobile Device Management Online Troubleshooting

Progent's Intune consultants can help your company to understand the strategic case for adopting Microsoft Intune for managing your web-facing mobile computers including laptops, phones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to configure policies, set up test environments to evaluate the benefits of Intune for your environment, install Intune across your IT ecosystem, integrate Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Intune deployment.

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Progent's veteran group of IT consultants and application experts have extensive background providing online and on-premises assistance for organizations of all sizes who want to integrate Android phones and tablets into their information systems so that users can work together from virtually anywhere. Progent has the range of know-how to solve network issues that involve multiple manufacturers and that entail a combination of legacy and current technology. Progent offers budget-friendly online expertise to assist you with any stage of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed support to assist you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network initiatives on time and on budget. Progent can help with local, cloud-centric, or hybrid network environments and offers expertise with all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training sessions to show you how to manage and use Android phones securely and productively.

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Progent can assist your business in all phases of your upgrade to Exchange Server 2016 such as designing high availability (HA) system topology for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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Progent's Microsoft-Premier SQL Server engineers can provide an array of services to help small companies to design, configure, administer, and repair MS SQL Server 2008 solutions so that they gain the maximum competitive advantage from Microsoft's advanced RDBM technology. Also, Progent can provide expertise for network architecture, enterprise-wide protection, and custom software programming to optimize the business advantage of your SQL Server investment.

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Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to integrate Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that provides quick ROI and promotes improved business results. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with additional core Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server deployed locally or in the cloud. Progent's consultants can also help you to resolve compatibility problems with different versions of Microsoft Office and offers live online instruction to individuals or teams.

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Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining storage requirements for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability client access services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small or mid-size company's servers in an environment that delivers the maximum level of dependability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting options are based on proven virtualization platforms that allow small and midsize businesses with multi- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor flexibility.

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Besides offering access to Microsoft Dynamics GP consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade assistance, and one-on-one or group online training classes tailored to address your specific requirements. Progent's experts also can help you integrate and maintain a secure, robust server and communications infrastructure to run your ERP, MRP and accounting solutions.

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The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your existing PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, tune, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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Progent’s Microsoft-certified consultants offer businesses of any size consulting, technical support, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for efficiently coordinating people, teams and data. SharePoint Server provides a common location for your employees or clients to access, organize, share and interact with useful information, files, and applications and to communicate with one another. SharePoint allows quicker and better decisions, more efficient sharing across teams and more streamlined business practices. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the knowledge they’ve created in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint experts can assist your organization to maintain your current SharePoint ecosystem or upgrade to the current version of SharePoint Server or to SharePoint Online.

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Progent’s expert programmers, database designers, and program management consultants can assist enterprise clients to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering relational database designers and programmers skilled in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with additional applications such as SQL Server and Office Excel to create data-intensive intranets and web portals. Progent also can provide expertise with multiple web development technologies and can assist businesses to create, enhance, troubleshoot, or port web-based applications to take advantage of the latest advances in web technology.

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Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and switches. UniFi appliances running across multiple venues with any number of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent can provide the skills of veteran Wi-Fi consultants who can assist you to determine the benefits of UniFi technology for your business and assist you to plan, install, administer, and troubleshoot your UniFi solution.

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Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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Progent can provide a wide array of low-cost remote and onsite support services to help your business to configure, administer, and troubleshoot workstations and mobile devices powered by Windows, macOS/OS X, Apple iOS, Google Android, or Linux.

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Progent's certified professionals can assist you to analyze the potential advantages of Hyper-V-powered virtualization for your company, conduct test implementations to verify Hyper-V's compatibility with your line-of-business applications, assess your network architecture for optimal operation with virtual server solutions, assist you in upgrading to Windows Server 2008 and setting up Windows Hyper-V, educate your IT personnel to monitor and administer Hyper-V, provide world-class consulting help for enhancing the protection of your virtual servers, establish and validate disaster recovery procedures that maximize system uptime, and provide continuing consulting and technical support including affordable online repair and comprehensive Help Desk services.

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ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems.

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Progent's Microsoft-Premier SQL consultants can provide a range of services to help small and midsize businesses to plan, configure, manage, and troubleshoot SQL 2008 systems in order to gain the optimum strategic benefit from this state-of-the-art information management technology. In addition, Progent offers help with system infrastructure, enterprise-wide protection, and custom software programming to optimize the business benefit of your SQL Server 2008 investment.

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Progent's Microsoft and Cisco-certified network experts can help you to assess the benefits of Microsoft Exchange Server 2010 for your business and can assist your IT staff to plan and implement an efficient migration to Exchange 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast return on investment by increasing your workers' efficiency, cutting the expense of hardware and support, simplifying administration, and integrating your vital communications platforms.

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Progent's experts can provide Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and Exchange Server help, security services, and one-on-one training. Progent can help clients to upgrade to macOS from OS X or other earlier versions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone support and iPad management, or moving to Apple's iCloud services. For computer environments built solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, configuring and supporting a network infrastructure that is available, safe, efficient and aligned with your organization's objectives.

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Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a system-wide migration to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the important 32-bit programs which you want to keep plus the new 64-bit versions of software you wish to install.

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Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, optimizing and fixing Microsoft SCOM solutions and can provide organizations of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or on-premises troubleshooting to assist you to fix serious problems uncovered by SCOM 2012.

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Progent's CISSP-premier cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can help implement cost-effective cybersecurity solutions that protect a small office against advanced threats or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support local, online, and mobile users accessing IT resources distributed across a mix of physical sites and public and private clouds.

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Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft networks. SCDPM 2016 offers application-aware protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, implement, administer, and troubleshoot a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide as-needed expertise to resolve challenging issues or provide comprehensive project management or co-management services to make sure you complete your SCDPM 2016 deployment on schedule and on budget.

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Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top customer endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your company better technical solutions for your information system.

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Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network assets, protects against company data leakage, provides health monitoring, enables secure end-user self service, and offers a single point of control for managing mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help you with any facet of designing, installing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.

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Progent offers the expertise of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the basic capabilities and worldwide standards of performance that information security professionals are required to master. CISM provides executive management the assurance that consultants who have qualified for their CISM credential have the experience and knowledge to provide effective security management and support services.

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Progent can provide a variety of affordable remote and on-premises consulting services to assist you to install, administer, and debug workstations and handhelds powered by Windows, macOS/OS X, Apple iOS, Android, or Linux.

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Progent's work environment will allow you to become a more capable professional by enhancing your technical knowledge and boosting the satisfaction of your clients. Progent makes good on this promise by attracting the best consulting experts for you to operate with, offering an advanced network and communications infrastructure, using specialized software tools to deliver the maximum level of support, and by optimizing our operational models for attracting and keeping customers.

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Progent can provide the services of RIM BlackBerry-premier experts who can help small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an internal BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient online support model, offers small businesses an efficient solution for incorporating BlackBerry technology seamlessly into their IT system.

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System Center Configuration Manager 2016 automates application and device deployment and updating, centralizes compliance settings control, keeps track of network resources, protects against corporate data leakage, performs health reporting, allows safe end-user self service, and offers a common control mechanism for managing multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can assist your organization with any aspect of designing, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.

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For custom program development, Progent can provide programming consultants to write line-of-business applications in areas such as eCommerce, web site design, Microsoft Dynamics products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to build custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide expertise in a broad range of custom software development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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Progent's Microsoft-certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, train your IT support staff, develop a corporate-wide security plan, streamline network administration, help with application development, and generate and test a disaster recovery/business continuity plan.

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Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.

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Altaro VM Backup software offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as low as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level restore capability for individual files and emails, extensive support for Windows CSV and for VMware vCenter for handling large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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Progent's Sun Solaris family support services offer small and mid-size businesses and developers help with managing and maintaining Sun Solaris systems that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This broad range of expertise offers you a convenient one-stop source to show you how to create and manage a protected and reliable mixed-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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Lync 2013, now called Skype for Business, enables businesses of any size to build a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony across a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist you to evaluate the business benefits of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT staff and users. Progent offers in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with key Office and Office 365 applications such as Outlook and PowerPoint.

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E-Mail Guard is a comprehensive solution for blocking spam and virus attacks. E-Mail Guard addresses the security and administration of corporate email by offering constantly improved spam and virus filtering, policy management, content testing, and protection against email-based directory harvesting and denial of service attacks. E-Mail Guard also includes tracking, administration and analysis utilities as well as outbound email testing to help you troubleshoot your email system and specify and regulate company security policy.

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Progent's Microsoft engineers offer in-depth expertise in deploying, using and troubleshooting all versions of Microsoft Project Server and can provide a broad variety of affordable online consulting services following industry best practices to assist businesses of all sizes to receive all the advantages of this leading platform. Services available from Progent include system design, installation and migration, setting up safe collaboration among local and offsite users, network optimization, and specialized online training.

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For businesses with a mix of Mac and Windows desktops, there exist two basic solutions for using Microsoft Windows-only applications on a Mac: an external connection to an actual Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach a Mac to a networked Windows-powered PC to use Windows programs and share system resources. Microsoft's Virtual PC for Mac emulates Windows on an Apple Mac system so you can run Windows applications locally. Progent's macOS and Mac OS X technology support experts can assist your business to manage these solutions for running Microsoft Windows programs on your Apple Macs and can also help you to assess and configure other products for Windows PC emulation.

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Progent's UNIX platform support services provide small companies and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient single consulting firm to help you create and manage a secure and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.

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The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center is available for testing line-of-business applications, developing efficient system upgrade methodologies, evaluating and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and building training environments for the latest technologies. For Progent customers who lack sufficient internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.

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SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end programs that can provide your company a significant competitive edge. SQL Server features built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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Progent can provide fast and affordable online access to an authorized Oracle DBA expert or an Oracle application developer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also assist you to design, create, update, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide support for Data Guard and Streams replication tools and Oracle Database Resource Manage.

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