Professional Remote Service for Garden Grove, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large network support firms. Some small companies allow themselves to grow overly reliant on individual consultants or small consulting organizations who don't have the size or extensive skill sets to respond quickly or effectively to technical crises. Still other small businesses resort to mass-market service firms staffed with technicians taught to offer by-the-numbers solutions to common issues but who are missing the background and technical scope to handle the variety of environments and absence of standards typical of small business information networks.

Progent's proven approach to delivering affordable and effective technical service to small companies has made Progent among the most respected Microsoft-certified network consulting organizations in the United States. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the skills of your internal network service group. This can cut costs and help meet schedules for big projects such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Main Technologies Supported by Progent's Consultants for Businesses in Garden Grove, California
Progent's national group of industry certified experts offers support for all aspects of network systems found in businesses of all sizes. Technologies served by Progent in Garden Grove include:

Service Delivery Options for Garden Grove, California Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT administration. Progent's model for delivering computer support services is built on the Call Center structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, comprehensive activity documentation, consistent follow-up, and tight expense monitoring across an array of network support delivery options that include online repairs, in-person support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to analyze and fix network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for new clients to address urgent situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The response time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network security engineering, non-stop it system engineering, server virtualization solutions, plus integration, customization and training for small business programs such as financials, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site moves and massive system migrations, extended initiatives like customizing an older MRP system to a modern MS Dynamics or Dynamics 365 solution, database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Network Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size companies to design, deploy and troubleshoot the network infrastructure needed to support at-home workers. Aspects of infrastructure where Progent's experts can provide support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi LAN planning and implementation, and reliable Internet connections. To learn about Progent's infrastructure support services for teleworkers, visit infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in a setting that not only provides the top level of availability and expandability but that is in addition convenient for clients to transfer to another service firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT management while achieving world-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can support the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtualized host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online support services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Garden Grove, California Businesses
Progent's size, scope of information technology expertise, and experience with corporate network consulting allow small businesses to sidestep the pitfalls related to over dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, smaller businesses often rely heavily on independent engineers. Though freelance support engineers have lower overhead than more substantial support firms and can typically charge nominally lower fees, individuals are often too overworked to react quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of replacement personnel may force your company to go without assistance in case of a crisis. The more your company grows, network unavailability or problems with critical applications get more costly. The money you believed you were saving on an independent consultant can evaporate fast due to lower output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large consulting team to fall back on for advice requires them to learn with the meter running while your company ends up footing the bill for their continuing training.

  • Have Access to Certified Professionals in Sophisticated Information Technology Issues
    Many small service firms or independent engineers who concentrate on small business IT support are capable of delivering connect-the-dots solutions but lack the experience to work cost-effectively with complicated IT infrastructures with mixed operating systems, many sites, VoIP systems, mobile workers, integrated financial and analytical software, data-driven web sites, and specialized business software. Progent's background with worldwide companies and Progent's large group of experts can benefit your company because big-company environments are inherently complex, integration issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable level of robustness, availability, and security calls for enterprise-tested processes.

  • Create a Firm Basis for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes often get piled onto of a tenuous structure. As a company evolves, reliability and scalability issues can undermine the productivity of the business. Such networks need proper evaluation, intelligent business analysis, and broad-based expertise to migrate to an IT environment that will act as the reliable basis to handle critical business needs and support downstream growth.

  • Team with Solution Finders, Not Resellers
    Small companies require guidance and education to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling any products. Progent provides services only. This allows Progent to align consulting services with the genuine needs of clients. Mixing network support and product reselling can lead to a situation where the recommended solution is based on a preselected vendor rather than being driven by the true needs of a client.

How to Contact Progent
In case your Garden Grove, California company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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