Garden Grove, CA Online Support from World-class Network Service Professionals
Progent's computer network troubleshooting services can deliver your Garden Grove, CA company cost-effective and consistent support from world-class technical professionals. By delivering IT support help when you require it, offering advanced expertise for critical technologies, delivering value-added support such as automated server monitoring, and charging only for support you use, Progent gives your Garden Grove, California company an affordable option for maximizing the productivity of small-scale office information systems. If you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and maintain a reliable and safe information system and to benefit from fast access to the skilled consulting usually restricted to corporations who can set up a large in-house information technology group.

For larger companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application design and development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified consultants to help your business to design and execute your cloud strategy.

Key Products and Technologies Supported by Progent for Companies in Garden Grove, California
Progent's nationwide group of certified support professionals provides assistance for all facets of network systems used by organizations of all sizes. Technologies supported by Progent in Garden Grove include:

Service Delivery Options Available for Garden Grove, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support services is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Helpdesk Support Model promotes rapid support, comprehensive service records, dependable follow-through, and strict expense control across a range of network service delivery alternatives that include online repairs, in-person support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progent’s Technical Response Center offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the expense or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration process for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for on-site support calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details about why to register for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and reliable support from a professional Help Desk with effective telephone assistance, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually are constrained by tight information technology funds and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective way to make sure that small business computer systems are always productive. Learn more concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, fault tolerant network engineering, server virtualization strategies, plus integration, programming and support for small business applications including accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and massive system migrations, longer term initiatives such as management information application development and customization, relational database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of reliability, security, and performance than is feasible with the type of in-house data center that is practical for most small and midsize businesses. Since Progent utilizes the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain current, security and efficiency is constantly tracked, and systems are consistently archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is also easy for customers to migrate to a different support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- OS and non- standardized environments typical of small companies, and keeps control of the licenses in the client's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure technologies including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help companies comply with business standards and government requirements for network information protection and reporting.

The scope and depth of Progent's engineering staff bring a powerful array of advantages to organizations wishing to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the front lines of network support, performing a broad variety of technical projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not only expert IT skills, but also a support engineer with proven methods for repairing actual network problems efficiently. Find out more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity does away with big invoices for fast repairs. Another advantage of granular billing is that your company will be less tempted to permit incipient problems to stay unaddressed until they become big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of detailing and archiving support records results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Garden Grove, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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