Fast, Affordable Online Computer Network Troubleshooting for Garden Grove, California Small Companies
For more than two decades, Progent has focused on delivering world-quality IT support to customers with small-business budgets. Progent has built a powerful support solution that includes a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a large team of engineers accredited in a wide range of IT disciplines, a Call Center service structure that promotes responsiveness and ensures follow-through, a global team of remote service experts, on-site service availability for the majority of most zip codes in the U.S., and a company culture committed to solving network issues in the shortest time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network support team. This can save money and minimize technical risks for big projects such as application programming, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of certified experts to help your business to plan and execute your cloud strategy.
Primary Products and Technologies Supported by Progent for Office Networks in Garden Grove, California
Progent's team of industry certified experts offers help for virtually all facets of network systems used by companies of all sizes. Technologies supported by Progent in and around Garden Grove include:
Support Delivery Options Available for Garden Grove, California Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing IT support is built on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Model promotes fast support, thorough service documentation, consistent follow-up, and strict cost control across an array of IT service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist customers to analyze and repair network problems without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software programmers. The response time for in-person support calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details concerning how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for all companies who need prompt and reliable access to a professional Helpdesk with effective telephone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize businesses typically have limited information technology funds and can spare little executive attention for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business computer networks are always productive. Learn more about Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for small business programs including financials, operations, management reporting, sales automation, and productivity suites. Progent can help with one-time projects such as office relocations and massive software upgrades, longer term projects such as business reporting software programming and customization, database software development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host key business applications like Exchange and SQL Server to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible with the class of internal data center that is practical for most small organizations. Since Progent uses the same facilities that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the expense of building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain updated, security and efficiency is continually monitored, and systems are regularly backed up and available for complete and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top degree of availability and extensibility but that is in addition simple for clients to migrate to a different service firm or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert online consulting services to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Garden Grove, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT consulting enable small companies to sidestep the problems related to excessive reliance on small support organizations or individual consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Over Dependence on Individual Consultants
For IT support, smaller businesses often depend excessively on freelance consultants. Though freelance service providers have lower expenses than more substantial IT service firms and can afford to charge nominally smaller fees, freelancers are occasionally too overworked to respond quickly to critical problems. If a freelance consultant is busy with another customer, sick, on travelling, or in class, the lack of backup personnel may require your business to wait for assistance during an emergency. As your company grows, system downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lower productivity. In addition, when freelance consultants confront new problems, the unavailability of a large engineering team to count on for assistance forces them to train on the job while your business ends up with the bill for their continuing education.
- Have Access to Experts in Sophisticated IT Issues
The majority of smaller service firms or independent consultants focused on small company network support are capable of providing routine fixes but lack the background to work efficiently with complex IT environments with mixed platforms, numerous sites, VoIP systems, mobile workforces, integrated financial and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can be valuable to your business because big-company networks are characteristically complex, integration issues demand thorough knowledge in numerous technical areas, and achieving a high level of stability, reliability, and security requires industry-proven processes.
- Create a Solid Foundation for Seamless Growth
Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc fixes commonly get piled onto of a tenuous foundation. As a business grows, stability and scalability problems can undermine the productivity of the organization. These environments require thorough assessment, smart business planning, and broad-based experience to migrate to a network environment that will act as the solid basis to meet current business needs and support downstream expansion.
- Partner with Solution Consultants, Not Resellers
Smaller companies need guidance and education to work through an ever more complicated maze of technology alternatives available for enabling growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services and expertise only. This allows Progent to match consulting support services with the real interests of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the true needs of a customer.
If your Garden Grove, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).