Garden Grove, CA Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's computer network help services can deliver your Garden Grove, CA business cost-effective and dependable support from enterprise-class information technology experts. By delivering IT consulting help when you require it, offering advanced expertise for vital applications, delivering value-added support such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Garden Grove, California company an economical alternative for maximizing the business value of small-scale office information systems. If you have a local system, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to build and support a robust and safe IT system and to benefit from fast availability of the seasoned consulting usually available only to businesses who can maintain a large in-house information technology group.
For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for big IT initiatives such as application programming, business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and implement a sensible cloud computing strategy.
Key Technologies Serviced by Progent for Business Networks in Garden Grove, California
Progent provides the services of accredited experts for all aspects of business network technology deployed in small companies. Technologies supported by Progent's consultants include:
Support Delivery Options for Garden Grove, California Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center structure common to big IT groups. Progent's Helpdesk Support Model ensures fast response, thorough service records, consistent follow-through, and tight expense monitoring for a range of network service delivery modes that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite support calls. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details about Progent's online computer support expertise.
- On-site Support
Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The wait time for in-person service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, visit Online Help Desk Services.
- Consulting Services
Progent offers small companies affordable availability of enterprise-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network security consulting, high availability network consulting, virtualization strategies, plus configuration, programming and training for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office moves and major software migrations, extended projects like business reporting application programming and customization, database software development and administration support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of dependability, security, and performance than is possible using the class of in-house data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that support the gear of some of the world's largest information technology companies, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for customers to migrate to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that allow small businesses with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and non- standardized environments typical of small companies, and retains ownership of the software in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced online consulting services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Garden Grove, California Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT support enable small businesses to avoid the pitfalls related to over reliance on thinly staffed support firms or independent consultants.
Working with Progent's Experts allows your business to:
- Avoid Excessive Reliance on Individual Consultants
For network services, small companies often depend excessively on individual consultants. Although individual support providers have lower overhead than more substantial IT service firms and can afford to bill nominally smaller rates, they are frequently stretched to far to react rapidly to critical problems. If a freelance consultant is busy with different customer, sick, on vacation, or in class, the absence of backup personnel may force your company to go without help during a crisis. As your small business expands, network unavailability or problems with critical applications get more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lost output. Also, when independent engineers encounter unfamiliar problems, the lack of a large engineering group to depend on for advice requires them to learn with the meter running while your organization winds up footing the bill for their ongoing training.
- Have Access to Experts in Complex Information Technology Solutions
Many small service organizations or independent consultants specializing in small business network support are capable of providing routine solutions but don't have the seasoning to deal efficiently with complicated network infrastructures with a variety of operating systems, multiple sites, Voice over IP systems, remote workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of specialists can be valuable to your company because enterprise environments are by nature complex, support problems demand in-depth knowledge in many technical areas, and achieving a high level of robustness, reliability, and protection calls for enterprise-proven processes.
- Build a Solid Foundation for Seamless Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a carefully designed architecture, a series of ad hoc fixes commonly get piled onto of a tenuous foundation. As a business evolves, reliability and scalability problems can hinder the productivity of the organization. These environments require proper evaluation, smart business analysis, and in-depth experience to migrate to an IT environment that will act as the solid basis to meet critical business requirements and ease future growth.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses require guidance and education to navigate through an ever more complicated array of IT options offered for enabling growth and enhancing efficiency. They do not need an IT consultant or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This permits Progent to align technical support with the real interests of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being driven by the actual needs of a small business.
If your Garden Grove, California business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).