Fast, Low-cost Online Computer Help for Garden Grove, California Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-class IT support services to clients who have small-company IT budgets. Progent has built a unique support system that includes a streamlined, tightly connected virtual office network, custom online repair technology, a substantial team of consultants accredited in a broad range of technical disciplines, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-up, a worldwide team of remote support experts, on-site support availability for the majority of most zip codes in the U.S., and a company ethos committed to fixing network issues in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network support personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified consultants to assist your business to plan and execute your cloud strategy.
Primary Technologies Serviced by Progent for Business Networks in Garden Grove, California
Progent's nationwide team of world-class support professionals provides assistance for virtually all aspects of network systems found in businesses of any size. Technologies served by Progent in Garden Grove include:
Service Delivery Alternatives Available for Garden Grove, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, and IT management. Progent's model for delivering computer support services is based on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Model ensures rapid support, comprehensive service documentation, dependable follow-up, and strict expense monitoring across an array of network service delivery alternatives that include online troubleshooting, in-person help, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and fix network problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants allows them to resolve most IT issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online service experts to give small businesses the best of both worlds: onsite service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more concerning how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Online Help Desk Services.
- IT Consulting Expertise
Progent provides small companies affordable access to enterprise-class consultants who can provide assistance with vital technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system consulting, server virtualization strategies, plus integration, customization and support for business programs including accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, extended initiatives like management analytics application programming and customization, database application development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition easy for clients to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the multi- OS and non- standardized environments common with small companies, and retains control of the software in the client's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Garden Grove, California Small Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with enterprise IT consulting enable small and midsize businesses to avoid the problems related to excessive reliance on small support organizations or freelance engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Over Dependence on Individual Consultants
For IT services, smaller companies sometimes rely heavily on freelance engineers. Though freelance support providers carry lower overhead than more substantial IT service firms and can afford to charge nominally lower fees, freelancers are occasionally stretched to far to react quickly to urgent problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the absence of backup staff may force your company to wait for help during an emergency. As your small business expands, system downtime or problems with critical applications get more costly. The dollars you believed you were conserving on a freelancer can be eaten up quickly due to lower productivity. In addition, when freelance engineers encounter new technologies, the lack of a large consulting team to fall back on for help requires them to learn with the meter running while your company ends up footing the costs for their ongoing training.
- Gain Access to Experts in Complex Network Issues
The majority of smaller support firms or independent consultants specializing in small business IT support may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complex IT environments with mixed platforms, multiple offices, Voice over IP implementations, remote workforces, integrated accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of experts can benefit your company because big-company networks are inherently complicated, integration issues demand in-depth understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and security requires enterprise-proven leading practices.
- Create a Solid Basis for Growth
Small companies typically begin with a network cobbled together on a shoestring budget. Without a solid basis, a sequence of band-aid fixes often get thrown on top of a weak structure. As a business evolves, stability and expandability issues can hinder the productivity of the business. Such environments need proper evaluation, smart business analysis, and broad-based expertise to upgrade to an IT environment that can provide the reliable foundation to handle critical business needs and support downstream growth.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses require guidance and insight to work through an ever more complicated array of technology alternatives available for enabling growth and improving efficiency. They do not need a network engineer or service organization that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells services exclusively. This permits Progent to align technical support with the genuine interests of clients. Mixing network consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being driven by the true requirements of a customer.
If your Garden Grove, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).