Expert Online Help for Garden Grove, California Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by major network service organizations. Many small companies allow themselves to grow dangerously reliant on freelance consultants or small support firms who don't have the size or comprehensive knowledge to respond quickly or efficiently to network emergencies. Other small companies turn to giant support firms staffed with personnel taught to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to deal with the diversity of configurations and lack of standardization that characterizes small company information systems.
Progent's proven methodology for providing low-cost and effective network support to small companies has made Progent among the top Microsoft-certified network service organizations in the country. Progent has delivered online support to companies in every state in the United States (See Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for major projects such as application development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.
Progent can in addition offer access to accredited experts to help your company to design and implement your cloud strategy.
Main IT Areas Serviced by Progent for Office Networks in Garden Grove, California
Progent provides the support of accredited experts for all facets of network technology deployed in small and midsize organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives for Garden Grove, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support services is built on the Call Center structure common to big IT organizations. Progent's Helpdesk Service Model promotes rapid support, thorough activity records, consistent follow-up, and strict expense monitoring across a range of IT support delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and repair hardware and software issues without the cost or time loss of in-person support visits. The background of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time clients to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's online network support expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to give small businesses the best of both worlds: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems. For details, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, high availability network consulting, virtual server solutions, plus configuration, customization and training for business programs including financials, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects including office relocations and major system upgrades, extended projects such as management information application programming and customization, relational database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the world's largest information technology organizations, Progent can save you the expense of creating and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is constantly tracked, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is in addition easy for clients to transfer to a different support firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can support the mixed- OS and loosely standardized networks common with smaller companies, and retains ownership of the software in the customer's hands so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced remote support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and government requirements for network data security and reporting.
The scope and size of Progent's engineering staff offer a unique array of advantages to customers wishing to maximize the business value of their IT network within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a wide range of IT projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only expert IT capability, but also a consultant with field-tested methods for solving real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no registration fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major invoices for fast fixes. An additional benefit of granular invoicing is that clients won't be inclined to allow less critical problems to stay unaddressed until they grow into major problems.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Garden Grove, California company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).