Immediate, Affordable Online Computer Help for Garden Grove, California Small Businesses
For more than two decades, Progent has focused on providing world-quality network support services to clients who have small-company budgets. Progent has built a unique service solution that features a low-overhead, seamless virtual office infrastructure, custom online troubleshooting technology, a large pool of consultants certified in a wide range of technical disciplines, a Call Center service model that promotes responsiveness and guarantees follow-up, a global team of remote support experts, in-person service options for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical problems in the least time and at the least cost to customers.
For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support team. This can save money and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, security audits, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited consultants to assist your business to design and execute your cloud computing strategy.
Key Practice Areas Supported by Progent's Consultants for Businesses in Garden Grove, California
Progent's national group of world-class support professionals provides support for all facets of network systems found in businesses of all sizes. Practice areas served by Progent in Garden Grove include:
Service Delivery Alternatives for Garden Grove, California Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing network support services is built on the Call Center structure common to larger IT groups. Progent's Helpdesk Service Model ensures fast support, comprehensive activity records, consistent follow-through, and tight cost control across an array of IT service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information about Progent's online network support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: onsite support technicians when you require them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Help Desk Services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability it system consulting, virtualization strategies, plus configuration, programming and training for small business software such as accounting, ERP, business analytics, sales automation, and office productivity suites. Progent can help with one-time projects including site relocations and massive software migrations, extended projects like management reporting software programming and customization, relational database software programming and DBA services, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Exchange and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible with the type of in-house data center that is practical for most small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the world's biggest IT companies, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest degree of availability and extensibility but that is also simple for clients to migrate to a different support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized networks common with small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a new virtualized host is quick, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and reporting.
The breadth and depth of Progent's consulting team offer a unique array of benefits to clients trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the forefront of network support, performing a broad range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for resolving real-world network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online service and on-site help per minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no sign-up fee and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major bills for quick solutions. Another advantage of by-the-minute pricing is that customers won't be tempted to permit less critical issues to stay unaddressed until they become big ones.
Read more details about Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation given by every consultant to every client. The practice of documenting and archiving service activity allows more effective service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small businesses who work with independent consultants or who employ internal support staffs gain when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Garden Grove, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).