Low-cost Network Help from Microsoft certified Consultants for Businesses in Garden Grove, CA
By delivering professional know-how when you need it, making available specialized knowledge for key business applications, offering high-value services such as virtual data center hosting, billing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and reduce service expenses. Progent understands that network security, dependability, and performance are as critical to small companies as to major enterprises but that smaller organizations don't have the economy of scale to invest aggressively in computer technology and internal service staffs. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to provide the IT support your business needs when you need it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing services to supplement the skills of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives like application development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or software migrations.
Progent can also offer the services of certified experts to help your business to design and execute a sensible cloud computing strategy.
Main Practice Areas Serviced by Progent for Businesses in Garden Grove, California
Progent offers the services of certified experts for all aspects of business network technology found in small and midsize organizations. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Garden Grove, California Companies
Progent has a selection of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and tight expense control across an array of IT support delivery options that include online troubleshooting, onsite help, and top-level consulting.
- Remote Service
Progent's Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and repair network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more details concerning Progent's online computer troubleshooting expertise.
- On-site Service
Progent offers on-site technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the ideal combination: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for in-person support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to sign up for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems. for more information, visit Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, status tracking, and reporting. To learn more, see Progent's Help Desk sharing services.
- IT Consulting Expertise
Progent provides small companies affordable availability of enterprise-class consultants who can deliver help with critical technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test platform, network protection consulting, non-stop network design, virtual server strategies, plus integration, customization and training for business software including accounting, operations, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive software upgrades, extended projects like upgrading an older ERP system to a modern Microsoft Dynamics or Dynamics 365 package, database software development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency services such as data restoration and malware removal.
- Infrastructure Expertise for Telecommuters
Progent can help small and medium-size businesses to design, deploy and troubleshoot the infrastructure to support teleworkers. Aspects of infrastructure for which Progent's consultants offer assistance include secure and efficient VPN tunnel connections, VDI desktop software, router setup, wireless LAN planning and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure expertise for remote workers, visit infrastructure guidance for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's production servers in an environment that not only delivers the highest level of dependability and expandability but that is in addition convenient for clients to transfer to another support firm or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization technologies that permit companies with multi-vendor networks to save dramatically on the expense of hardware, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can support the multi- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the software in the customer's possession so that moving to a different virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online consulting services to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can help with complex security programs like SIEM solutions to help enterprises meet business standards and statutory regulations for IT data security and incident reporting.
The scope and depth of Progent's engineering staff offer a powerful set of advantages to companies wishing to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT service, performing a wide range of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested approaches for repairing actual network problems rapidly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for online support and on-premises help by the minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no sign-up fee and requires no retainer for services delivered during regular working hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for fast fixes. An additional benefit of by-the-minute pricing is that your company are not inclined to allow minor problems to fester until they become big problems.
Read more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local support firms who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports given by each consultant to each customer. The practice of detailing and organizing service records results in more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces few competitors. Small companies who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Garden Grove, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Network Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).