Affordable Network Help from Microsoft and Cisco certified Experts for Companies in Garden Grove, CA
By offering world-class support when you require it, providing specialized knowledge for key applications, providing innovative services such as virtual data center hosting, invoicing only for help you receive, and charging no setup or retainer fees for standard services, Progent helps you to maximize the competitive value of your It system and cut service expenses. Progent understands that information system security, reliability, and performance are just as critical to small companies as to large enterprises but that small organizations lack the leverage to spend aggressively in computer networks and internal service groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's capability to deliver the network support expertise your business needs when you require it and at a cost you can justify.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support team. This can reduce expenses and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.
Primary Technical Areas Supported by Progent for Office Networks in Garden Grove, California
Progent offers the services of accredited consultants for all facets of business network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Garden Grove, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Call Center structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity documentation, reliable follow-through, and strict expense control across an array of IT support delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The background of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online computer troubleshooting services.
- Onsite Service
Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: onsite support technicians when you need them plus the on-line help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about how and why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Help Desk Services are intended for small and midsize businesses who need fast and dependable access to an online Contact Center with efficient phone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare scant executive bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer systems are always up and running. Learn more details concerning Progent's Helpdesk services.
- IT Consulting Services
Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, non-stop network design, virtual server strategies, plus integration, programming and training for business software including accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including site moves and major system migrations, extended initiatives like management analytics application programming and support, database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the gear of some of the planet's biggest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, security and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also simple for customers to transfer to a different support firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit businesses with mixed networks to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class dependability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity consultants,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of system protection and can assist with advanced security projects such as SIEM solutions to help companies comply with business guidelines and government requirements for network information security and reporting.
The scope and size of Progent's consulting staff offer a unique set of benefits to organizations trying to increase the business value of their information network within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for solving actual IT problems efficiently.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with major invoices for fast fixes. Another advantage of granular pricing is that you won't be tempted to permit simple problems to fester until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to each client. The practice of documenting and archiving support records results in more effective service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Small companies who utilize independent consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Find out additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Garden Grove, California business needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).