Low-cost Network Tech Support from Microsoft premier Experts for Businesses in Garden Grove, CA
By delivering world-class support whenever you need it, making available in-depth expertise for critical applications, providing high-value services like virtual server hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent enables your company to maximize the business value of your information system and reduce service expenses. Progent recognizes that network protection, reliability, and performance are just as important to small businesses as to large enterprises but that smaller organizations don't have the leverage to invest heavily in information technology and in-house support groups. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the network support your business requires whenever you need it and at prices you can afford.

For larger companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house network service group. Co-sourcing can save money and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Garden Grove, California Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Garden Grove, CA small businesses for a broad array of computer technologies such as:

Service Delivery Alternatives for Garden Grove, California Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, system architecture, and network management. Progent's paradigm for delivering network support services is built on the Help Desk structure common to big IT organizations. Progent's Helpdesk Support Model promotes rapid support, thorough activity records, dependable follow-up, and strict cost monitoring across a range of IT support delivery options that include remote troubleshooting, onsite support, and top-level consulting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to address urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small companies the optimal solution: hands-on support technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. To learn more, see Help Desk Services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, customization and training for business applications including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major system migrations, longer term initiatives such as management analytics application programming and support, relational database application development and administration support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also easy for clients to migrate to another support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote support to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory regulations for IT information security and reporting.

The scope and size of Progent's consulting staff offer a unique set of advantages to clients trying to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for fixing real-world IT problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids big invoices for quick repairs. An additional advantage of by-the-minute billing is that you will not be tempted to permit minor issues to stay unaddressed until they grow into big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation given by each staff member to each client. The practice of documenting and archiving service records allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Garden Grove, California business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progentís Microsoft certified professionals offer small and midsize companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your business network from attack by external and inside sources. Forefront TMG and ISA Server perform deep inspection of Internet protocols such as HTTP, which enables these products to detect many threats that can elude traditional firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network protection through expert planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help your company to install Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.

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