Garden Grove, CA Remote Support from World-class Computer Network Troubleshooting Consultants
Progent's network support services can provide your Garden Grove, CA business low cost and reliable support from Microsoft and Cisco certified consulting professionals. By delivering IT support service when you require it, offering advanced knowledge for key applications, delivering value-added support such as 24x7 server monitoring, and billing only for services you use, Progent gives your Garden Grove, California business an affordable alternative for maximizing the productivity and profitability of small office information systems. If you have an onsite datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses and local governments to create and maintain a robust and safe IT system and to have fast availability of the skilled support ordinarily restricted to businesses who can afford a sizeable in-house IT staff.
For larger companies, Progent offers co-sourcing support to add to the skills of your in-house network support group. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can in addition offer the services of accredited experts to help your business to design and implement a sensible cloud strategy.
Key Products and Technologies Supported by Progent for Garden Grove, California Business Networks
A Microsoft-certified Partner computer support company with a large team of Cisco Premier CCIE network infrastructure consultants and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Garden Grove, CA companies for a broad array of computer technologies including:
Support Delivery Options for Garden Grove, California Businesses
Progent has a selection of options for providing small businesses with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing network support is built on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, thorough service records, consistent follow-up, and tight expense control for a range of IT service delivery modes that include online repairs, in-person help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and repair hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting services.
- On-site Support
Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the optimal solution: in-person support technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person service calls is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Help Desk Services.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies such as
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, high availability it system engineering, virtual server strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-time projects including office moves and major system upgrades, extended initiatives such as management reporting application development and support, relational database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system administration, or urgent services like data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and performance than is possible with the class of in-house data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition easy for customers to transfer to a different support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit companies with multi-vendor environments to save significantly on the costs of hardware, system maintenance, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the multi- platform and loosely standardized environments typical of smaller companies, and retains ownership of the licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online consulting services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network security and can help with complex security programs such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for network data security and incident reporting.
The scope and depth of Progent's consulting staff offer a unique set of advantages to clients wishing to increase the business value of their IT network within an affordable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the forefront of network service, performing a wide range of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not only expert IT capability, but also a support engineer with proven approaches for repairing actual IT problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids king-size invoices for fast fixes. Another advantage of by-the-minute billing is that clients are not inclined to allow minor problems to stay unaddressed until they become big ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation given by every staff member to each customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small businesses who utilize independent service providers or who employ in-house IT personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
If your Garden Grove, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Support
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).