Consulting and Technical Support Services for BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving mobile connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent offers Garland, Texas businesses support from BlackBerry-premier professionals who can assist businesses to maintain their BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the complexity of small business networks has expanded, and as the need for world-class security, reliability, and recoverability has become the norm for businesses regardless of size, effective deployment and support of RIM BlackBerry technology has become increasingly difficult. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and shared databases, small organizations frequently turn to outside consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry environments affordably and effectively, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, combined with Progent's efficient remote support capabilities, gives small companies a budget-friendly solution for integrating BlackBerry products productively into their business information network.

Progent's experts can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, configure streamlined administration utilities so you can monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes so that it can be recovered quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Technical Support Services for BlackBerry Enterprise Server
RIM's advanced platform for managing large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, Lotus Domino, or Novell GroupWise users to send and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry BES Server also streamlines a wide variety of vital management tasks ranging from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Integration Assistance

Progent's BlackBerry-premier consultants can help you use BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage client configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry Enterprise Server to implement important procedures not available with the less advanced BES Server Express. These tasks include:

  • Set up and support BES Server's high-availability infrastructure based on virtualization
  • Install BlackBerry devices wirelessly
  • Establish custom administration roles
  • Automatically track and report on the overall health of your solution

Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to carry out common support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email solution. Progent's certified service professionals can also assist your business to troubleshoot a wide range of problems concerning synchronization, device recognition, email consistency, web access, mobile connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering countrywide remote support for small office IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless technical support expenses at a minimum and, by solving problems promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and help your company to select and implement sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, solution design, deployment planning and implementation, performance tuning, configuration of a high-availability environment, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and equipment match your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
In order to contact Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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