Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful products for achieving location-independent connectivity to email, calendars, web programs, and other critical business data. Progent offers Garland, Texas businesses support from BlackBerry-certified consultants who can assist businesses to maintain their BlackBerry deployments or transition efficiently to a more popular mobile platform.

As the complexity of small business networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for companies of any size, effective integration and support of RIM BlackBerry solutions has become more difficult. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently resort to outside support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and repair BlackBerry environments economically and effectively, eliminating the necessity for an in-house BlackBerry technology expert and reducing the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's efficient online support capabilities, gives small businesses a budget-friendly solution for integrating BlackBerry technology seamlessly into their information network.

Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and control BlackBerry smartphones across your company, define security policies that are right for your business, develop custom wireless applications, and ensure that your network architecture is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be restored quickly and thoroughly.

Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry smartphones, providing a centralized platform for handling critical jobs like smartphone installation, upgrades, and retirement while also providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino email servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Integration Assistance

BES Server offers a variety of security options beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great versatility in adjusting levels of security to match the specific requirements of your mobile network. Progent's BlackBerry certified consultants can help your company to select powerful security features and activate them wirelessly. Examples of these over-the-air selectable security settings include:

  • Disable a BlackBerry device
  • Erase information from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in determining ways to keep users from loading or running unsafe or unauthorized software. Progent can assist you to select blocking techniques such as:

  • Specify exactly which programs are allowed on the device
  • Prevent third-party applications from allocating persistent storage on the smartphone
  • Select what functions external software can access on the device
  • Limit the types of connections external programs running on the BlackBerry smartphone can establish
  • Prevent all third-party programs from being installed or run on the smartphone

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist your business to carry out common support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can in addition help you to troubleshoot a wide range of problems associated with synchronization, handset detection, email consistency, web browsing, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support expenses low and, by handling problems promptly, improves the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer offers expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and IM, implement access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to determine which administration model and equipment meet your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can assist you to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to run company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Specialist
If you wish to contact Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.