Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful solutions for achieving location-independent connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide Garland, Texas companies the expertise of BlackBerry-certified consultants who can help companies to manage existing BlackBerry environments or migrate efficiently to a current mobile solution.
As the complexity of small business networks has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, successful integration and support of RIM BlackBerry solutions has grown more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small businesses frequently resort to outside support firms who offer expertise in BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the need for an in-house BlackBerry technology specialist and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry technology productively into their business information system.
Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to monitor and control BlackBerry devices throughout your company, recommend security policies that are right for your company, develop custom wireless applications, and make sure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered rapidly and safely.
Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry wireless handsets, providing a single solution for controlling critical jobs like device deployment, updates, and retirement while also providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers transparent integration between Exchange, Groupwise, or Lotus messaging servers and BlackBerry smartphones and supports wireless synchronization.
BlackBerry BES Server features a wealth of security capabilities starting with advanced encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great versatility in adjusting degrees of security to match the special requirements of your company's network. Progent's BlackBerry certified consultants can assist your company to choose powerful security features and activate them remotely. Samples of these wirelessly selectable security settings include:
- Lock down a smartphone
- Wipe data from a missing smartphone
- Lock out Bluetooth
- Activate built-in protection against malware
BlackBerry Enterprise Server also offers flexibility in determining how to keep mobile users from loading or running unsafe or prohibited applications. Progent can help you to select protective techniques such as:
- List precisely which programs are allowed on the device
- Prevent external programs from using persistent memory on the BlackBerry device
- Select what functions external software can use on the BlackBerry smartphone
- Restrict the kinds of access external software running on the BlackBerry device can establish
- Block all external software from being loaded or run on the BlackBerry device
Progent's Remote BlackBerry-certified Technical Support is Quick and Affordable
For businesses in Garland, Texas who need fast and economical help from a qualified BlackBerry support professional, Progent delivers efficient online assistance from a seasoned network support team who have delivered network solutions to organizations in each state in the country. (See Progent's client testimonials.)
Remote consulting services eliminates travel costs and allows consultants to resolve problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and offer expert support in fields including resolving synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability system infrastructure for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can in addition help you to troubleshoot a broad array of problems associated with synchronization, device recognition, email reconciliation, web access, wireless connections, IM, workstation application installation, and Desktop Redirector.
As a top innovator in providing nationwide remote technical assistance for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses low and, by resolving issues quickly, maximizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures including resolving enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, implementing wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry consultants can also show you how to use administration software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry Enterprise environment and help you to select and install sensible security options.
Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and produce management reports based on SNMP data.
Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements analysis, solution design, installation strategy and implementation, performance optimization, design of a high-availability architecture, data backup and disaster recovery planning, and security design.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and equipment match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software editions, processors and storage, network design, and application configuration.
To maximize network protection, Progent's BlackBerry expert can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.
Call or Email Progent for Assistance from a BlackBerry-Certified Consultant
If you wish to ask Progent about professional expertise for BlackBerry wireless technology, call 1-800-993-9400 or refer to Contact Progent.