Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving location-independent access to messaging, scheduling, web programs, and other critical business data. Progent can provide Garland, Texas companies support from BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class security, dependability, and disaster recovery has become the norm for companies of all sizes, effective deployment and support of BlackBerry solutions has grown more challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small organizations frequently resort to outside consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This breadth of knowledge, coupled with Progent's proven online support model, provides small companies an economical alternative for incorporating RIM BlackBerry products seamlessly into their IT system.

Progent's engineers can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to monitor and support BlackBerry smartphones across your business, define security policies that are right for your business, customize mobile software, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

Consulting and Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry smartphones, offering a centralized solution for handling key jobs like device installation, updates, and deactivation while also providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry smartphones and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BES Server offers a variety of data protection options beginning with advanced encryption of information transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also permits great versatility in adjusting degrees of security to meet the specific requirements of your company's network. Progent's BlackBerry certified consultants can assist you to choose advanced security features and enable them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry device
  • Erase information from a missing device
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also provides versatility in determining ways to prevent BlackBerry users from installing or executing unsecure or prohibited software. Progent can help you to choose protective techniques such as:

  • Specify precisely which applications are allowed on the device
  • Prevent external programs from using non-volatile memory on the device
  • Determine what resources third-party applications can use on the device
  • Limit the kinds of connections third-party software running on the BlackBerry smartphone can initialize
  • Block all third-party applications from being installed or executed on the smartphone

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing mobile workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's certified service professionals can in addition help you to resolve a broad range of problems associated with synchronization, device recognition, messaging reconciliation, web access, wireless connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small office IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support expenses at a minimum and, by resolving problems quickly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device clients, setting activation passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and help your company to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, install the MDS and IM, install push and pull access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.