Crypto-Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that presents an existential threat for businesses poorly prepared for an attack. Different versions of ransomware like the CrySIS, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been out in the wild for years and still cause havoc. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with frequent as yet unnamed viruses, not only encrypt on-line information but also infiltrate any configured system protection mechanisms. Information synched to off-site disaster recovery sites can also be encrypted. In a poorly architected system, it can render automated recovery impossible and basically knocks the entire system back to square one.

Recovering applications and information after a ransomware attack becomes a sprint against the clock as the targeted organization fights to contain the damage and eradicate the crypto-ransomware and to restore enterprise-critical activity. Since ransomware takes time to replicate, penetrations are frequently sprung during weekends and nights, when attacks tend to take more time to detect. This compounds the difficulty of rapidly assembling and orchestrating a knowledgeable response team.

Progent provides a variety of help services for securing Garland businesses from crypto-ransomware events. Among these are user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to detect and extinguish day-zero malware attacks. Progent also provides the services of experienced ransomware recovery engineers with the skills and commitment to reconstruct a compromised system as soon as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware attack, paying the ransom demands in cryptocurrency does not provide any assurance that cyber hackers will respond with the needed keys to unencrypt any of your data. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to re-install the mission-critical components of your Information Technology environment. Without the availability of complete information backups, this calls for a wide range of IT skills, top notch project management, and the willingness to work 24x7 until the recovery project is completed.

For decades, Progent has offered expert Information Technology services for businesses across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have attained advanced certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in financial systems and ERP applications. This breadth of experience provides Progent the capability to quickly ascertain important systems and integrate the remaining parts of your network environment following a ransomware attack and assemble them into an operational system.

Progent's ransomware team of experts has best of breed project management tools to orchestrate the sophisticated restoration process. Progent knows the urgency of acting swiftly and in unison with a client's management and IT resources to assign priority to tasks and to put critical services back on line as soon as humanly possible.

Client Case Study: A Successful Ransomware Penetration Recovery
A customer escalated to Progent after their company was taken over by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean government sponsored criminal gangs, suspected of adopting strategies exposed from America's NSA organization. Ryuk attacks specific organizations with limited room for disruption and is among the most profitable examples of ransomware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in Chicago with about 500 employees. The Ryuk intrusion had disabled all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the start of the attack and were damaged. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for the best, but ultimately brought in Progent.


"I cannot say enough about the help Progent provided us throughout the most fearful time of (our) company's survival. We would have paid the hackers behind this attack if it wasn't for the confidence the Progent experts afforded us. That you could get our e-mail and critical servers back quicker than five days was something I thought impossible. Every single person I worked with or communicated with at Progent was urgently focused on getting our system up and was working 24 by 7 on our behalf."

Progent worked hand in hand the customer to rapidly understand and prioritize the most important systems that had to be recovered in order to resume business operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To begin, Progent adhered to AV/Malware Processes event response best practices by isolating and disinfecting systems. Progent then initiated the task of rebuilding Microsoft AD, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without Active Directory, and the businesses' MRP applications used Microsoft SQL Server, which needs Active Directory for security authorization to the data.

In less than 48 hours, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then helped perform rebuilding and storage recovery of needed systems. All Exchange Server schema and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to locate intact OST files (Outlook Email Off-Line Folder Files) on user desktop computers in order to recover mail messages. A not too old offline backup of the customer's accounting systems made it possible to recover these essential applications back online for users. Although significant work remained to recover fully from the Ryuk damage, the most important services were restored rapidly:


"For the most part, the manufacturing operation never missed a beat and we delivered all customer orders."

Throughout the following couple of weeks critical milestones in the recovery process were accomplished in close collaboration between Progent engineers and the customer:

  • In-house web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server with over four million archived emails was brought online and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control modules were fully functional.
  • A new Palo Alto Networks 850 firewall was deployed.
  • Ninety percent of the user workstations were functioning as before the incident.

"So much of what went on that first week is nearly entirely a blur for me, but I will not soon forget the urgency all of you put in to give us our company back. I have trusted Progent for the past ten years, maybe more, and every time Progent has come through and delivered. This time was a stunning achievement."

Conclusion
A likely business extinction catastrophe was avoided through the efforts of results-oriented professionals, a wide array of IT skills, and close collaboration. Although in hindsight the ransomware penetration detailed here could have been stopped with current cyber security solutions and security best practices, staff training, and properly executed security procedures for information backup and applying software patches, the fact remains that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incursion, remember that Progent's team of experts has a proven track record in ransomware virus blocking, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for making it so I could get some sleep after we made it over the initial fire. Everyone did an fabulous effort, and if any of your team is around the Chicago area, a great meal is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Garland
For ransomware system restoration expertise in the Garland area, call Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of a new generation of high-end applications that can give your business a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.

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  • Remote Call Desk for Remote Workforce IT Consultant Work from Home Solutions On-site Support
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  • CRISC Risk and Information Systems Control Consult
    Open Now CRISC Protect

    Progent offers the services of a CRISC-certified risk management consultant to assist your company to plan and deploy an enterprise risk management strategy based on leading practices identified by CRISC and crafted to match your company's risk tolerance, business objectives, and budgetary guidelines.

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  • Garland Ryuk Crypto-Ransomware Malware Cleanup Case Study Dallas Fort Worth Metroplex
  • SBS 2003 Online Support Services SBS Integration
  • SBS 2008 Technology Consulting Microsoft SBS 2003 Professionals
  • SCDPM 2012 and Exchange DAGs Technology Consulting 24x7 SCDPM 2012 Backup and Restore Consulting
  • SQL Server 2016 Support Outsourcing Expert Microsoft Certified Consultant SQL Server
  • SQL Server 2017 Migration Technology Consulting Services SQL Server 2017 and VMWare Online Support
  • Security Consultancies Juniper J Series Firewall Juniper J2350 Router Network Security Test
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  • SentinelOne Active Security Monitoring Consultants SentinelOne Computer Virus Forensics Experts Support and Setup
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  • Small Business Contractor Small Office Computer Service Companies

  • iPhone and Active Directory integration Configuration
    Consulting Services iPhone and Exchange integration

    Progent offers cost-effective online consulting to assist your business to design, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or major engagements to help you complete large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and efficient infrastructure that is best suited to your computing model. Progent also offers remote or on-premises training to help manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the strategic value of your IT network.

  • Small Business IT Outsourcing Network Consulting Company Computer Consultancy Companies Small Business Work at Home Integration
  • Small Business Outsourcing Cisco Garland, TX Best Small Business Network Consulting Cisco Garland Centerville
  • Small Office Expert Network Installation Small Business
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  • Specialist VMware Site Recovery Manager VMware Site Recovery Manager Testing Engineer

  • Consultant Services Microsoft System Center Operations Manager
    Comprehensive Event Management Onsite Technical Support

    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and repairing SCOM environments and can provide organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and customize SCOM 2012 management packs according to best practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to help you to fix critical issues uncovered by Microsoft SCOM 2012.

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    Progent offers small and medium-size businesses overflow or fully outsourced Help Desk support services for a remote workforce.

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  • ISA 2004 Remote Technical Support
    On-site Technical Support ISA 2004 Firewall

    Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for IT networks with many locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company design and implement a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without limiting your network.

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  • Technical Support Microsoft LCS Server IM Microsoft LCS Server Specialist
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  • Technology Consulting PC Desktop Microsoft and Mac Desktop Upgrade
  • Teleworker Network Consultants Remote Working Online Technical Support
  • Teleworkers Garland Consultants - Backup/Recovery Technology Consultants Garland Centerville, US Offsite Workforce Consulting and Support Services near Garland - Backup Systems Consulting Experts Garland Texas
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  • Top Ranked Garland MongoLock Ransomware Operational Recovery Garland Garland WannaCry Crypto-Ransomware Recovery Garland, TX
  • Upgrade Solaris to Windows Migration Consulting UNIX
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  • Windows .NET Network Providers .Net Computer Outsourcing Consultants
  • Windows, Linux, UNIX, Solaris Consulting Services Linux, Windows Consultant
  • Work from Home Employees Garland Consulting Experts - Conferencing Systems Consultants Garland Garland Texas Garland Offsite Workforce Video Conferencing Solutions Consulting and Support Services
  • Work from Home VoIP Online Technical Support At Home Employees IP Voice Configuration
  • Zero Trust Cybersecurity Technical Support Multi-factor Authentication Computer Consultants
  • iPad patch management Technology Professional Endpoint patch management Specialist

  • Virtual Machine Manager Support and Help
    System Center 2012 R2 Virtual Machine Manager Online Support Services

    Progent can help businesses of any size to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist you to migrate from an earlier release of SCVMM or from another management platform, and Progent can show you how you to optimize and troubleshoot your existing SCVMM environment to make sure you get the highest possible business value.

  • macOS and OS X Specialist Professional Apple Mac

  • Microsoft 365 Exchange Online and on-premises Exchange Engineer
    Microsoft 365 and Apple iOS Configuration

    Microsoft supports transparent hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This allows you to have specific mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and within budget.

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