Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT staff are likely to be slower to recognize a breach and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can manage within a target's system, the more time it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist businesses in the Garland metro area to locate and isolate infected servers and endpoints and protect clean resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Garland
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and invade any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and basically sets the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom payment in exchange for the decryption tools required to unlock encrypted data. Ransomware attacks also attempt to exfiltrate information and TAs require an extra payment in exchange for not posting this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the stolen data.

The recovery work subsequent to ransomware attack involves a number of crucial stages, the majority of which can proceed concurrently if the response workgroup has enough people with the necessary experience.

  • Containment: This urgent first response involves blocking the lateral progress of ransomware within your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is usually the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network architecture, and safe remote access. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's management and network support staff to prioritize tasks and to get vital services back online as fast as feasible.
  • Data restoration: The work required to recover data damaged by a ransomware assault varies according to the state of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can take down critical databases which, if not properly closed, may have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were off line at the time of the ransomware assault. Progent's Altaro VM Backup consultants can help you to utilize immutability for cloud storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators or root users. Immutable storage provides another level of protection and restoration ability in case of a successful ransomware attack.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same AV tools deployed by many of the world's largest corporations such as Walmart, Citi, and NASDAQ. By providing real-time malware filtering, identification, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight ASM reduces TCO, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency payment to the TA; receiving, learning, and operating the decryption tool; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring machines and services.
  • Forensic analysis: This process is aimed at discovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the impact and uncovers weaknesses in security policies or processes that need to be corrected to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is usually assigned a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is essential that other key activities like business continuity are pursued concurrently. Progent maintains a large team of information technology and cybersecurity experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to identify and consolidate the surviving parts of your information system after a ransomware attack and rebuild them rapidly into an operational network. Progent has worked with leading cyber insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Garland
For ransomware recovery consulting services in the Garland metro area, call Progent at 800-462-8800 or visit Contact Progent.



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  • Altaro VM Backup with Azure Support Outsourcing
    IT Consultant Hornetsecurity Altaro VM Backup and VMware

    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite consulting services to help you to design, deploy, optimize and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.

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    Progent's certified Windows Server 2022 experts can assist your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac software can collaborate, allowing Mac users to receive and send email, examine the GAL, import addresses, synchronize appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also can provide specialized onsite Entourage education.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the spread of an ongoing ransomware attack. Call 800-462-8800

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    Our Experts Group offers consulting in important fields such as Apple OS networking and programs; Expertise for Linux, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and vertical application support; Chief Information Officer, business analyst, and project logistics outsourcing; Custom applications design and deployment; Web site, eCommerce, EDI, and client portal design and deployment; DBM support and performance help; Management intelligence expertise; and Telecommunications systems consulting.

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    Progent provides a selection of network service bundles for small organizations. These information technology outsourcing and server monitoring solutions are based on the proactive problem solving abilities of Operations Manager 2007, a state-of-the-art network and system management product that monitors the reliability, throughput, and safety of your network and isolates incipient troubles before they can disrupt your network. With Progent's affordably priced IT support packages, small businesses can choose a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Progent's professionals offer experience in multiple disciplines relevant to mobile networking including network topology, Activesync, wireless security, mobile email, Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft certified experts can save your business time and money by using their wireless experience to show you how to select and integrate mobile networking technologies that fit the needs of your business. Progent can also tune your network architecture so that mobile PDAs work more reliably.

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    Progent's Windows Server 2019 disaster recovery planning consultants can help your organization to plan and deploy a DR/BC solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Progent's Windows 11 experts offer a range of services to support Windows 11 including cloud and hybrid integration, mobile device management and synchronization, teleworker access, security and compliance, centralized deployment, and Call Center services.

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    Progent provides small and mid-size organizations professional support for Intrusion Protection Systems and IPsec VPN technology from major firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and Symantec. Progent can help you create a comprehensive security plan and choose the right products from a variety of suppliers to achieve your security objectives while staying within your budget restraints.

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    Progent's Duo services utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices.

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    Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for information systems with multiple sites, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants can assist your company in designing and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without overly limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.

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  • Security Consultants NodeZero Cybersecurity Penetration Testing 24x7 NodeZero Penetration Testing Secure
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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.

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    Progent offers remote and on-premises deployment, migration, application development, BI reporting for Microsoft Dynamics 365 Business Central/NAV.

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    Progent's Microsoft-certified Windows 11 experts can provide a variety of services for Windows 11 such as cloud and hybrid solutions, mobile management, telecommuter connectivity, data and identity security, centralized provisioning, and Help Desk support services.

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  • 24 Hour Aironet 3600 Access Point Troubleshooting
    Onsite Technical Support Aironet Wi-Fi AP Management

    Progent's Cisco CCIE Wi-Fi network experts can provide online or on-premises integration and troubleshooting support to help you to design, configure, upgrade, optimize, administer and troubleshoot Aironet wireless access point environments of any size or topology. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless APs to work with your specific office layout, building structure, and anticipated network traffic.

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  • Specialists BlackBerry Enterprise Server Express BlackBerry BES Express Engineer
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  • Support Services Microsoft Dynamics 365 Finance and Supply Chain Microsoft Dynamics 365 Finance and Supply Chain Integration
  • Technical Consultant SQL Server Analysis Services SQL Server Analysis Services Consultants
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  • Top Rated Exchange 2010 Configuration Remote Technical Support Microsoft Exchange 2010 Upgrade Specialist

  • SQL Server 2012 xVelocity Online Troubleshooting
    SQL Server Configuration Manager Online Help

    Progent can provide the support of Microsoft-certified consultants and experienced database application developers, database administrators, project management experts, Cisco-certified network architects, business continuity specialists, and certified data security professionals to help your business to assess the likely advantages of SQL Server 2012 for your business, set up test environments at your datacenter or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

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  • Infor SyteLine CloudSuite Financials Specialist
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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing and distribution organizations to manage supply chains and improve the efficiency of key business processes in order to bring products to market fast and meet customer commitments dependably. Progent offers the expertise of an ERP specialist with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite consulting that spans from occasional guidance to solution planning and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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  • Windows 2003 Server Technical Support Microsoft Windows Server 2022 Computer Engineer
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  • Windows Server 2008 BranchCache Consultant IT Consultants Windows Server 2008 Active Directory
  • Windows Server 2012 R2 IT Service Windows Server 2016 System Consultant Garland Texas, United States
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  • Anti-Spam Technical Support
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    E-Mail Guard is a complete solution for defending against spam and virus attacks. E-Mail Guard handles the protection and administration of company email by offering continually updated spam and virus blocking, policy administration, content testing, and defense against email-based directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, administration and analysis tools plus outgoing email testing to let you repair your email system and define and regulate company security policy.

  • macOS and Cisco ASA Firewalls Configuration Apple OS X Infrastructure Services
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  • SCCM Consultants
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    Configuration Manager automates application and device provisioning across multiple sites, simplifies compliance settings management, keeps track of network assets, protects against corporate data leakage, provides health monitoring, allows safe end-user self service, and delivers a common control mechanism for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can assist you with any facet of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.


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