Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are typically launched on weekends and at night, when IT staff may be slower to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral progress ransomware is able to manage within a target's network, the more time it will require to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can assist organizations in the Garland area to identify and quarantine breached servers and endpoints and guard clean assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Garland
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make system recovery almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom payment for the decryptors needed to unlock scrambled files. Ransomware attacks also try to exfiltrate information and hackers require an extra settlement in exchange for not publishing this data on the dark web. Even if you can restore your system to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded data.

The restoration work after a ransomware penetration involves several distinct stages, the majority of which can proceed in parallel if the recovery team has a sufficient number of members with the required skill sets.

  • Containment: This urgent first response involves arresting the sideways progress of ransomware within your IT system. The longer a ransomware assault is allowed to go unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment activities include isolating infected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic useful level of functionality with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and secure remote access. Progent's ransomware recovery team uses state-of-the-art workgroup tools to organize the multi-faceted recovery effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's managers and IT group to prioritize tasks and to get vital resources back online as fast as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack varies according to the state of the network, how many files are affected, and which restore techniques are required. Ransomware assaults can destroy critical databases which, if not properly closed, may need to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were off line at the time of the assault. Progent's Altaro VM Backup experts can help you to deploy immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators. Immutable storage adds an extra level of protection and recoverability in case of a successful ransomware attack.
  • Setting up advanced AV/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the identical anti-virus technology deployed by some of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities include establishing the kind of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-encryption state; and restoring machines and services.
  • Forensics: This process involves uncovering the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware assault travelled through the network assists you to assess the damage and highlights vulnerabilities in policies or work habits that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensics is commonly assigned a high priority by the cyber insurance carrier. Because forensics can take time, it is critical that other key recovery processes such as operational resumption are pursued in parallel. Progent maintains a large roster of information technology and security professionals with the knowledge and experience needed to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP software. This scope of skills allows Progent to identify and consolidate the surviving parts of your information system following a ransomware intrusion and rebuild them rapidly into a functioning network. Progent has collaborated with top cyber insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Garland
For ransomware recovery services in the Garland area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft Windows 8.1 is engineered to run on computers ranging from smartphones and tablets to power-user desktops. An abundance of new and improved features, such as its touchscreen interface and signature live tiles user interface, provide a broad selection of benefits for organizations who understand how to exploit them. Progent's Microsoft-certified experts can assist get your organization up the learning curve with Windows 8.1 and make sure you derive maximum business advantage from the product's various technical enhancements.

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    Progent's Meraki wireless AP consultants provide remote and on-premises support services to assist businesses of all sizes to design, deploy, maintain, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that delivers the same connectivity, responsiveness, security, ease of management and uptime for wired and wireless users irrespective of their location or device.

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    Progent's Microsoft consultants can assist you to evaluate the benefits of Microsoft Lync Server for your business and can help you to plan and execute a rollout of Lync Server that consolidates the administration of IM and Presence and improves the productivity of your office staff, at-home workers, and smartphone users. Progent's consultant's can also assist your company to perform a smooth upgrade to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server with Exchange Server, SharePoint, and Microsoft SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office programs, and offer webinar training and ongoing technical support for Lync Server 2010 and other Microsoft technologies.

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