Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when support staff are likely to take longer to become aware of a breach and are least able to mount a quick and coordinated defense. The more lateral progress ransomware is able to make within a victim's network, the more time it takes to recover basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can help organizations in the Garland metro area to locate and quarantine breached devices and guard clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Garland
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and effectively knocks the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers demand an additional ransom in exchange for not publishing this data or selling it. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware breach involves several distinct stages, the majority of which can be performed in parallel if the response workgroup has a sufficient number of people with the necessary experience.

  • Containment: This urgent first response requires blocking the lateral progress of ransomware across your IT system. The longer a ransomware attack is permitted to run unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes include isolating affected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of capability with the shortest possible downtime. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access. Progent's recovery experts use advanced workgroup platforms to coordinate the complex restoration process. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and network support group to prioritize tasks and to get essential resources on line again as fast as possible.
  • Data restoration: The work required to restore files damaged by a ransomware attack depends on the condition of the systems, how many files are encrypted, and what recovery methods are required. Ransomware assaults can destroy pivotal databases which, if not properly shut down, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to locate undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Setting up modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the identical anti-virus technology deployed by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, classification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight ASM reduces total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the insurance carrier, if any. Services include determining the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryption utility; debugging failed files; building a pristine environment; mapping and connecting drives to match exactly their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensics: This activity is aimed at learning the ransomware attack's progress across the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed within the network assists your IT staff to assess the damage and uncovers gaps in security policies or processes that need to be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is typically assigned a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other key activities like business resumption are executed concurrently. Progent has an extensive roster of information technology and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your IT environment following a ransomware attack and rebuild them quickly into an operational system. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Garland
For ransomware system restoration services in the Garland area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can assist you with every stage of Azure cloud migration such as requirements definition, readiness assessment, system design, pre-production testing, deployment, centralized administration, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN tunnels so that your clients can safely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to create a hybrid cloud environment that transparently integrates on-premises datacenters with Azure resources.

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    The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network experts can assist you to maintain your legacy PIX or Cisco ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, optimize, manage and debug firewall solutions based on ASA firewalls with Firepower Services.

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    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for law practices. Progent offers online guidance from NetDocuments experts who can assist your law firm to design, configure, administer, tune, or debug a document management system (DMS) environment powered by NetDocs.

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    Progent wants to find fulltime, results-driven Microsoft certified engineers with MCSE certification; Cisco certified system engineers who have Cisco CCNP or CCIE credentials; security consultants who have CISSP or CISA or equivalent security certification; and advanced network design consultants with a background in mobile access, wireless connectivity, high availability, disaster recovery, information preservation, and server virtualization. Progent also is looking for professionals to work on our staff of desktop support technicians and off-site support professionals. In addition, Progent is hiring talented administrators able to operate effectively in our fast-paced, virtual office culture.

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    Progent has supported Microsoft Dynamics GP and Great Plains software for more than 20 years and Progent has delivered integration, software development, education, and troubleshooting since the product's original release. Progent offers advanced expertise for updating out of date Dynamics GP ERP systems. Progent can assist you to plan, test, and implement a cost-effective migration from a an outdated release of GP to the newest edition of Dynamics GP.

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    Progent's work environment will make you a better consulting professional by enhancing your technical skills and increasing the loyalty of your clients. Progent delivers this commitment by recruiting the best professional talent for you to operate with, offering a state-of-the-art network and communications architecture, using specialized software utilities to deliver the maximum quality of support, and by optimizing our operational structures for attracting and keeping clients.

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  • SQL Server 2008 Upgrade Help Software Consulting Services Microsoft SQL Server
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    Progent's Microsoft-expert consultants can assist you to update your application servers and/or workstations from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of upgrading to 64-bit processing, plan an efficient migration strategy that minimizes business disruptions, and provide economical, expert online support to assist your company to install 64-bit software and application software on your existing computers.

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    Progent can assist small and medium-size businesses to design, set up and troubleshoot the network infrastructure needed to support telecommuters.

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    Cisco's PIX firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should adopt the latest firewall technology from Cisco. Progent's Cisco technology specialists can help your company design and carry out a smooth migration to Cisco ASA 5500-X Series firewalls following leading practices.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's Linux consulting services provide small and mid-size companies and software developers help with administering and maintaining Linux systems that operate with Microsoft-based networks. Progent can give your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of experience offers you an easy single source to show you how to build and manage a secure and reliable cross-platform network and communications environment that supports Linux and Microsoft coexistence by combining Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

  • Support and Help CIO Part-Time CIO Integration Services
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  • Top Quality Cisco and Microsoft Certified 64-bit Migration Consultants Microsoft Experts 64-bit Upgrade Support Services
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    Progent has 20 years of background assisting small and medium-size companies to plan, deploy, tune, administer, and debug computer networks that support a remote workforce.

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  • Top Rated Microsoft Windows 2008 R2 Integration Specialists Windows Server 2008 R2

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    Progent can help small and medium-size organizations to deploy centralized remote endpoint management systems for maintaining endpoints used by work-from-home employees.

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    Wireless LAN Site Survey Consultant

    Progent's Wi-Fi site survey and predictive modeling make it easy to plan, install and troubleshoot a Wi-Fi network adapted to your facilities, providing you a WLAN that delivers the coverage, speed, density, Quality of Service, data protection, and roaming ability your business needs. Wi-Fi survey services from Progent include remote predictive modeling for designing a Wi-Fi network and onsite survey services for confirming, tuning, and debugging an operational Wi-Fi LAN.

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  • Urgent Check Point Software Firewall Configure Check Point UTM-1 Firewall Evaluation

  • Great Plains Migration Support
    Remote Online Troubleshooting Great Plains Accounting Software

    Progent's Microsoft certified experts offer a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and ERP package built, like all Microsoft financial tools, on the expandable and popular foundation of Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to deploy and configure, and with its modular design you can purchase only the capability you currently need, with the option to expand clients and enlarge capabilities in the future. Progent's Dynamics GP/Great Plains consulting experts can show you how to install, customize and administer the current release of Dynamics GP or migrate smoothly from an older version.

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  • NotPetya ransomware recovery Engineers
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    Progent's ransomware consultants can assist your business to assess your ransomware vulnerability, remotely monitor and guard your IT environment, help with negotiating a settlement with a threat actor, and restore a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

  • Urgent Windows 10 Training Engineer Microsoft Windows 10 Assessment and Deployment Kit Consulting
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  • Windows 2003 Integration 24x7 Windows Server 2003 Services

  • macOS and Windows Consulting Services
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    Microsoft Office for Mac allows Mac users to run the industry's most popular business applications. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which intentionally limit sharing between Apple Mac and Windows systems.

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  • Comprehensive Event Management Help and Support
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    Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and troubleshooting SCOM solutions and can provide companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can deliver fast online or onsite troubleshooting to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.

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  • Biggest Aten IP9001 Services
    Peppercon eRIC Consulting

    Remote server management cards offer network managers complete control over a server without the requirement for a personal visit. Through these server management cards, all console screen data plus keyboard and mouse operations are exported to a remote session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to design, implement, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical support. Progent is familiar with a variety of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.

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