In addition to offering fast access to top-tier IT professionals and subject matter experts to help Garland, Texas businesses with discrete technical issues or longer-term projects, Progent can provide short-term staff augmentation to deliver more broadly defined services like desktop help, IT administration, and Help Desk response. Short-term staffing can help businesses to deal with expected or unexpected surges in the need for IT personnel, which may be caused by scenarios like company mergers, site relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term staffing can also fill gaps left by the loss of in-house IT personnel due to scheduled vacations, illness, termination, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services give businesses the ability to react to increases in requirements for IT services without dealing with the costs and hassle that come with reviewing and recruiting appropriate technical personnel and without the burden of increasing your in-house head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast availability of proven IT pros
- Simple engagement, termination, and resumption of services
- Seamless extension of your in-house IT staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
- Close relationship with a top-level, full-service resource for IT expertise
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion alternative that allows IT groups to share the work of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center service is a joint support alternative based on by the leading shared PSA tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and on-premises network expertise for businesses of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Garland, Texas Companies
Progent's veteran roster of certified consultants and technical experts offers Garland, Texas businesses a wide range of online technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Garland, Texas Businesses
To find out more about Progent's short-term staff augmentation services for Garland, Texas companies, call 800-993-9400 or visit Contact Progent.