Besides providing rapid contact with high-level IT professionals and subject matter experts to help Garland, Texas businesses with specific technical problems or longer-term projects, Progent can provide short-term supplemental staffing to deliver more generalized services such as PC help, IT administration, and Help Desk response. Temporary staffing makes it possible for businesses to respond to anticipated or unplanned surges in demand for IT personnel, which may be caused by scenarios like mergers and acquisitions, site relocation, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also fill gaps left by the loss of full-time staff members due to scheduled vacations, illness, resignation, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services give businesses the flexibility to respond to surges in demand for IT services without being saddled with the costs and delays that come with reviewing and recruiting appropriate IT personnel and without the burden of increasing your in-house head count.
Important aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to proven network pros
- Easy initiation, cessation, and re-engagement of services
- Transparent augmentation of your full-time IT staff
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close relationship with a top-level, full-service source for network support
Progent's shared Call Center service is a proven flexible staff expansion option that enables IT groups to divide the responsibilities of Help Desk support seamlessly between their in-house IT staff and Progent's nationwide team of technical support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Call Center service is a collaborative service solution based on by the industry's leading shared PSA platform for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT expertise for businesses throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Garland, Texas Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Garland, Texas companies a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term IT Staffing for Garland, Texas Organizations
To find out more details about Progent's short-term staff augmentation services for Garland, Texas businesses, call 800-993-9400 or visit Contact Progent.