Fast and Affordable Remote Troubleshooting for Garland Information Networks
Urgent Phone Technical Support for Garland NetworksFor organizations in Garland or anywhere in the state of Texas, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most network issues quickly. This lowers immediate costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to end up as major bills. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to interface to your system without violating network security.

Progent's powerful service database system keeps thorough histories for the support that Progent's customers have received. Progent's team engineers have access to the records of services rendered to every customer by any Progent engineer. This database of issues and repairs is stored as a readily accessible internal database that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with the most efficient resolutions promptly.

Remote support provided by Progent to companies in Garland and anywhere in the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a seamless supplement to your current Call Center staff. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest network issues, or be ready in those situations when your regular resources are swamped.

    Progent's Call Center staff of veteran information technology experts gives your computer users in Garland or anywhere in the state of Texas quick communication with an efficient network service resource with years of background delivering telephone-based consulting and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant enabler of business efficiency, and Progent's goal is to fix rather than simply annotate IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your network support is proactive rather than reactive. By detecting emerging problems before they grow into full-scale emergencies, automated monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of OS platforms.
How Your Garland Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Garland or anywhere in the state of Texas, Progent's phone-based computer support specialists can provide expert and affordable system help the moment your company has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-site service calls.

Even if your Garland organization works with a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address unexpected network crises or particularly complex integration projects.

Details of Progent's Online Network Support for Garland
Progent's phone support, remote repair, network security expertise, and system management services give companies in Garland or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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