Fast and Affordable Remote Support for Garland Texas Networks
For businesses in Garland Texas, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value because they possess the practical experience and have access to the advanced tools required to solve most network issues quickly. Efficient support reduces immediate expenses because service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes somehow turn into major tabs. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and proven methodologies that promote the highest level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's remote service group to connect to your network remotely without breaching network security.
Progent's advanced customer support database system keeps comprehensive records of all service that Progent's clients have received. Progent's team consultants have the benefit of the records of assistance provided to each customer by any consultant. This history of trouble tickets and repairs is structured as a conveniently accessible support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house engineering staff so Progent's online service experts can arrive at optimal solutions quickly.
Remote technical support services provided by Progent to companies in Garland Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade support plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs can resolve even the most challenging issues occurring in network design, integration, administration, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your environment using advanced on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of networking devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet APs deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection services that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your business to recuperate rapidly following a damaging breach. Security solutions offered by Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; setting up firewalls; building safe architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of information technologies including system architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Garland Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk team of veteran network professionals gives your clients in Garland Texas immediate assistance from a reliable network service group with years of background offering phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a major enabler of company success, and Progent's policy is to solve rather than merely report network issues.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth consulting expertise and education in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Garland Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so your computer support is proactive rather than reactive. By anticipating potential problems before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems powered by multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Garland Texas, Progent's phone-based computer support engineers are ready to provide expert and cost-effective IT help the moment your company has to have it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair computer problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Garland office works with a local freelance support technician or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix unexpected system emergencies or particularly tough integration projects.
Advantages of Progent's Network Help for Businesses in Garland Texas
Progent's remote technical help services enable your Garland business to enjoy the benefits of on-call, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:
- Seamless virtual extension of your on-site IT resources
For most organizations in Garland Texas, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network problems. On the other hand, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online support professionals offer an easy, quick, and budget-friendly way to supplement your local resources and to convey useful knowledge to increase your capability to deal with future issues in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller organizations often rely on independent freelance consultants. While freelance consultants carry less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of backup personnel may require your business to go without help during an emergency. As your company grows, system downtime and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to make sure your IT system stays up and running.
- Create a Solid Basis for Seamless Expansion
Companies typically start with an information architecture created on a modest budget. Lacking a robust framework, band-aid fixes can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can impede the success of the organization. These badly designed systems need proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure that can deliver the solid foundation to meet vital business requirements and facilitate downstream expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller businesses need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to earn a commission on a specific vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.