Immediate Online Technical Support for Garland Texas Networks
For organizations in Garland Texas, Progent offers remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where fast repairs manage to end up as big invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and field-proven methodologies that allow the maximum degree of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your system without violating network security.
Progent's powerful customer support reporting system includes comprehensive records for the service that Progent's clients have received. Progent's team consultants have the benefit of the records of all help provided to each Progent customer by every engineer. This archive of trouble tickets and repairs is structured as a readily searchable proprietary database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional vast support databases and allow fast response from vendors' in-house engineering staff so Progent's online consulting specialists can determine optimal solutions quickly.
Remote technical support services available from Progent to businesses in Garland Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking professionals, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve the most challenging challenges occurring in network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. CCIEs offer excellent value since their deep experience permits them to resolve problems quickly. In common cases, less experienced engineers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of state-of-the-art on-line support technology in order to perform fast, secure, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of infrastructure products. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly after a damaging breach. Security solutions available from Progent include: thorough information security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad spectrum of computer technologies including system architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that combine Linux with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Garland Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your current one, identifying or enhancing Help Desk software products to meet the special demands of your corporation, or providing occasional online personnel to supplement your existing Help Desk resources during high-demand events like software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your customers in Garland Texas rapid contact with a reliable network service group with extensive experience offering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a key contributor to company performance, and Progent's policy is to solve rather than simply document network problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Garland Texas remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in crashes, automated monitoring can ward off stressful and expensive information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Garland Texas, Progent's phone-based network support specialists are ready to deliver effective and economical system help whenever your organization needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Garland office relies on a regular independent consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve unexpected system crises or particularly tough integration projects.
Details of Progent's Remote Network Services for Garland Texas
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services offer offices in Garland Texas unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and network management, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Garland Texas and is also ideal for customers in more remote areas that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for online support and imposes no monthly retainer for services provided during normal business hours. This keeps you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core support offerings consist of system integration, MS Exchange Server consulting, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support for critical application areas. Support offered by the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Apple Macintosh Support
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that align with the unique requirements of your company.
- Sophisticated Online Connectivity Tools
Secure remote access allows Progent's service experts to observe exactly what your users see. This makes it possible to find fast fixes to problems that might otherwise require an expensive personal service call. Cutting-edge remote connectivity software and expert engineers together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote system analysis.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for High Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-constrained businesses whose clients require immediate access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the forefront of IT service, performing a wide range of IT projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only expert IT help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who work with trusted independent consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.