Immediate Remote Troubleshooting for Garland Computer Networks
Urgent Phone Support for Garland SystemsFor organizations in Garland or anywhere in Texas, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the practical background and have access to the advanced tools needed to solve most network problems rapidly. This reduces direct expenses because service calls require minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into substantial bills. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that allow the highest level of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to access your company's system remotely without breaching corporate security.

Progent's powerful service database application keeps detailed documentation for the support that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help rendered to every Progent client by any Progent engineer. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft open up other vast technical support databases and permit quick access to vendors' in-house support staff with the result that Progent's remote consulting experts can determine optimal solutions in the least time.

Remote services offered by Progent to customers in Garland and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the money or time to support an internal Call Center but who require fast response from an efficient Call Center with proficient telephone assistance plus the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting support can assist you in building an effective new Help Desk Call Center or improving your established one, identifying or customizing Help Desk software to handle the unique demands of your company, or adding temporary phone support personnel to supplement your internal Call Center resources to deal with demanding events like software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of seasoned network experts gives your workers in Garland or anywhere in the state of Texas immediate access to an efficient technical support group with years of experience providing telephone-based help and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's policy is to resolve and not merely report network issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides remote advanced engineering support and training in specific business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Garland, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so that your computer support is proactive rather than reactive. By spotting possible trouble spots before they grow into full-scale emergencies, automated monitoring can ward off disruptive and costly service failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by a variety of platforms.
How Your Garland Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Garland or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver expert and affordable IT help the instant your company requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Garland company relies on a local independent support technician or employs an in-house organization that can deal with typical computer problems, Progent’s Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to deal with unexpected system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Garland
Progent's remote network troubleshooting services allow your Garland business to enjoy the advantages of timely, expert network support without the cost of managing an in-house IT staff. Your information system will derive greater strategic value by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Garland or anywhere in Texas, nearby computer support providers, whether represented by outside consultants or an internal maintenance staff, can resolve typical technical issues. On the other hand, IT crises might occur when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online service specialists provide an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller offices commonly rely on individual freelance service providers. Although freelance service people have smaller internal costs than larger support firms and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the lack of backup help may require your business to wait for help during an IT crisis. As your business expands, network unavailability and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.

  • Create a Solid Foundation for Seamless Expansion
    Companies often begin with an information system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly designed systems need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical training to navigate through an increasingly complicated array of technology alternatives capable of accelerating business growth and improving productivity. They do not need a network engineer who is attempting to resell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.