Fast and Affordable Online Support for Garland Texas Computer Networks
Fast Online Technical Support for Garland SystemsFor organizations in Garland Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. This reduces direct expenses because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. In contrast to many online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick solutions manage to end up as large bills. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum level of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to communicate with your network remotely without compromising corporate security.

Progent's proven customer support reporting system stores extensive histories describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of services provided to each Progent client by every Progent engineer. This database of problems and solutions is organized as an easily searchable support database that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast support databases and allow priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to find the best solutions in the least time.

Remote support available from Progent to companies in Garland Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable transparent backup and rapid recovery of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting tools designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk team of veteran information technology experts gives your clients in Garland Texas quick assistance from a large support resource with extensive experience offering telephone-based help and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a crucial driver of business productivity, and Progent's target is to fix and not merely document network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth engineering support and education in special business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Garland Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM to suit your business so that your IT support is proactive rather than reactive. By detecting emerging problems before they cause crashes, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a variety of platforms.
How Your Garland Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Garland Texas, Progent's phone-based network support specialists are ready to deliver professional and economical system help the moment your organization has to have it. More than 20 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Garland organization has a local freelance support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progent's Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially challenging integration problems.

Details of Progent's Online Computer Services for Garland Texas
Progent's online help, remote repair, network security expertise, and system management services give businesses in Garland Texas unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



An index of content::

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    Microsoft 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other Exchange components to reduce capital costs and administrative hassle. You can configure Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that incorporates on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to help your organizations to evaluate the benefits of Exchange Online, design a solution that fits your functional requirements and budget, implement a non-disruptive migration from your current Exchange organization to one that incorporates Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

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    Small to mid-sized businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft Certified IT support experts. With Progent's affordably priced IT service packages, small businesses can choose a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager 2007 to provide small company information systems world-class availability, protection, and productivity.

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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the rapid creation of a new generation of high-end applications that can provide your business a significant competitive advantage. SQL Server features core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.

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