Immediate Online Support for Garland Texas Computer Systems
For businesses located in Garland Texas, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional value due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of information system problems quickly. This reduces direct costs because service calls accumulate fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing model for online support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you receive. Unlike many remote support firms, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized technologies and proven processes that permit the highest degree of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your system without breaching network security.
Progent's advanced service database application includes thorough documentation of all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help rendered to every Progent customer by any engineer. This database of issues and solutions is structured as a quickly searchable internal database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast access to vendors' in-house product engineers so Progent's online service specialists are able to find the best resolutions quickly.
Remote support available from Progent to businesses in Garland Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can provide network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist your business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can handle even the most complex issues occurring in network design, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their broad experience permits them to find solutions for problems quickly. In typical instances, less experienced engineers can struggle for hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via state-of-the-art on-line support tools to perform efficient, safe, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading selection of networking appliances by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can bolster the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your company to recover rapidly following a serious penetration. Security consulting services available from Progent cover in depth data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; setting up firewalls; building secure techniques for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help businesses of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine local resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide range of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Garland Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk Call Center or revamping your established one, identifying or modifying Call Center application software to meet the unique needs of your business, or providing temporary online staff to reinforce your existing Call Center team during unusually busy events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network professionals offers your computer users in Garland Texas fast access to a dependable network service group with extensive background delivering phone consulting and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center recognition as a key driver of business efficiency, and Progent's policy is to fix instead of simply record network issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Garland Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your IT maintenance is proactive rather than reactive. By detecting looming problems before they expand into full-scale emergencies, remote monitoring can head off disruptive and costly service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of platforms.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Garland Texas, Progent's phone-based computer support specialists are ready to provide expert and affordable IT support the instant your company requires it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Garland office works with a regular independent support technician or maintains an in-house organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to fix sudden system crises or especially complex integration projects.
Details of Progent's Online Network Support for Garland Texas
Progent's online support, Internet-based troubleshooting, network security consulting, and system management services give offices in Garland Texas the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your business world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Garland Texas and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for phone service and requires no monthly subscription fee for services delivered during regular business hours. This protects you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic support offerings consist of system integration, MS Exchange expertise, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Programming
MySQL Database Administration and Application Design
Apple Macintosh Help
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that align with the specific needs of your business.
- State of the Art Remote Connectivity Software
Secure remote access permits Progent's support experts to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise require a costly personal service call. Sophisticated remote access tools and experienced technicians together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Availability
For companies with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-constrained organizations whose workers need instant access to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the front lines of IT service, performing a wide range of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with proven methods for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help per minute. Consequently, you pay just for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.