Fast and Affordable Remote Troubleshooting for Garland Information Networks
For organizations in Garland or anywhere in the state of Texas, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve most network problems rapidly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick solutions somehow end up as big tabs. Progent's penchant for solving problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized tools and field-tested processes that allow the highest degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to interface to your company's system without breaching network security.
Progent's powerful service reporting application includes comprehensive records describing all service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support provided to each customer by every engineer. This database of issues and repairs is structured as a conveniently exploitable proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts can find the most efficient resolutions quickly.
Remote services available from Progent to clients in Garland and anywhere in the state of Texas include:
Certified Windows Support
Progent's Microsoft-certified remote service engineers offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of affordable PC desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology skills at the master level. CCIEs can resolve even the most difficult problems associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent value because their deep expertise permits them to solve problems rapidly. In many instances, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network via advanced on-line support tools to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure products by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to recover rapidly following a damaging penetration. Security solutions offered by Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile access; protecting your email system against spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine local resources along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad range of computer technologies including network architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance troubleshooting problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
How Your Garland Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or improving your established organization, evaluating or customizing Help Desk software to handle the unique requirements of your corporation, or adding occasional phone support personnel to reinforce your internal Help Desk group to handle demanding scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of veteran network consultants gives your workers in Garland or anywhere in the state of Texas quick communication with an efficient support group with years of background offering phone support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a solid contributor to business performance, and Progent's aim is to solve and not just track network issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply online professional engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and education for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By spotting looming trouble spots before they cause downtime, system monitoring can ward off stressful and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Garland or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide effective and cost-effective system support the instant your organization needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Garland company deals with a local independent consultant or employs a full time IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system crises or especially complex integration problems.
Advantages of Progent's Network Help for Organizations in Garland
Progent's online support services allow your Garland business to realize the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive greater strategic worth by becoming increasingly available, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your local support resources
For most organizations in Garland or anywhere in Texas, nearby computer service providers, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, IT crises can spring up when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call support experts give you a convenient, fast, and economical way to augment your regular help and to convey valuable information to improve your ability to deal with future issues locally.
- Less Dependence on Individual Service Providers
For network support, smaller businesses commonly rely on individual freelance consultants. Although independent service people have smaller overhead than larger consulting firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without help during an IT crisis. As your business grows, system downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of backup support experts to insure your network is always available.
- Create a Solid Foundation for Smooth Growth
Companies typically begin with an IT system created on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. These poorly built environments require proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure that can offer the solid foundation to handle vital business demands and simplify future growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical experience, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every customer. The discipline of documenting and organizing service activity results in more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.