Fast Remote Support for Garland Texas Networks
Urgent Phone Support for Garland SystemsFor businesses located in Garland Texas, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. Efficient support lowers immediate costs because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where fast fixes manage to end up as substantial tabs. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-proven methodologies which promote the highest level of efficiency for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your network remotely without compromising system security.

Progent's advanced service reporting application keeps extensive documentation for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of all help delivered to each Progent client by every consultant. This archive of trouble tickets and fixes is structured as a quickly exploitable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to find optimal solutions in the least time.

Remote support available from Progent to clients in Garland Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Help Desk or revamping your current one, evaluating or enhancing Call Center software to address the unique requirements of your company, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center group during unusually busy events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk staff of seasoned network professionals gives your clients in Garland Texas quick communication with a dependable support group with extensive background providing phone consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a significant contributor to business productivity, and Progent's target is to fix rather than just track network problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff can supply phone-based advanced consulting expertise and education in key application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Garland Texas remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive rather than reactive. By detecting potential issues before they cause full-scale emergencies, system monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support a variety of platforms.
How Your Garland Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Garland Texas, Progent's online network support specialists are ready to provide effective and cost-effective IT support whenever your company has to have it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems quickly while avoiding the expense and lost time associated with on-site service visits.

Even if your Garland organization works with a local independent support technician or employs a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Companies in Garland Texas
Progent's online network troubleshooting services enable your Garland business to enjoy the benefits of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most businesses in Garland Texas, nearby network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can solve typical technical issues. However, serious problems may strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service personnel. In these cases, Progent's online support experts offer an easy, fast, and economical solution to supplement your local resources and to convey valuable information to increase your capability to handle future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller organizations often rely on independent freelance service providers. Although independent consultants have less internal costs than larger support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your business grows, system downtime and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Growth
    Companies often begin with an IT system implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the business. These badly built systems need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require advice and technical training to negotiate an ever more complicated maze of technology options available for promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network service, executing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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