Fast Online Technical Support for Garland Networks
Fast Phone Support for Garland NetworksFor organizations in Garland or anywhere in the state of Texas, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems quickly. This lowers direct costs because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay just for the support that you receive. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.

Progent's advanced customer support reporting system maintains thorough histories of the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of support delivered to each Progent customer by any consultant. This database of issues and repairs is stored as an easily accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with optimal solutions quickly.

Online support offered by Progent to businesses in Garland and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to create an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software products to meet the unique requirements of your company, or providing temporary online personnel to reinforce your internal Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Garland or anywhere in the state of Texas immediate communication with a reliable technical support resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's target is to resolve instead of merely annotate network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Garland, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so that your IT maintenance is proactive and automated. By exposing looming issues before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a combination of OS platforms.
How Your Garland Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Garland or throughout the state of Texas, Progent's online computer support specialists can deliver effective and economical system support the instant your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Garland company relies on a regular freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with sudden network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Garland
Progent's remote support services allow your Garland organization to experience the advantages of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most organizations in Garland and throughout Texas, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online service experts offer an easy, fast, and affordable way to supplement your regular resources and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants have less internal costs than big service organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure that can offer the stable foundation to handle vital business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices require guidance and technical training to negotiate an ever more complicated maze of product options available for accelerating business growth and improving productivity. These companies do not need a computer engineer who is motivated to sell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.