Fast and Affordable Online Technical Support for Garland Networks
For organizations in Garland or anywhere in Texas, Progent provides online help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced technology necessary to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect costs by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with scenarios where speedy. minor repairs somehow turn into large bills. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-tested processes which permit the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's network without breaching corporate security.
Progent's advanced service database system includes extensive documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the records of support provided to each Progent customer by any engineer. This archive of problems and resolutions is structured as an easily retrievable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to come up with the best solutions quickly.
Remote support services provided by Progent to businesses in Garland and throughout the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support professionals can deliver computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to help your company to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can deal with even the most challenging issues associated with network design, integration, administration, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer exceptional value since their broad expertise enables them to find solutions for problems quickly. In typical cases, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your network via state-of-the-art on-line support tools to perform efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure products by providing services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover rapidly following a damaging breach. Security services available from Progent cover comprehensive network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced online support to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Garland Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center team of seasoned network professionals provides your workers in Garland or anywhere in the state of Texas immediate access to a reliable network service resource with substantial experience offering phone help and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk recognition as a crucial driver of business success, and Progent's goal is to solve instead of just report technical problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based professional consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Garland, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they grow into network outages, proactive monitoring can minimize stressful and expensive service failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a combination of platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Garland or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the moment your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Garland office has a local freelance consultant or employs a full time IT staff that know how to handle typical network issues, Progentís Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to handle sudden system emergencies or especially complex integration projects.
Features of Progent's Online Network Services for Garland
Progent's phone support, remote troubleshooting, network security expertise, and system administration services offer offices in Garland or throughout the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's experts can deliver your business world class network support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Garland and is also ideal for customers in more remote regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you pay only for the services you use. Progent requires no minimum charge for online help and imposes no periodic retainer for support services provided during normal working hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Application Design
Apple Macintosh Integration
Amazon MWS Application Development
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that match the unique needs of your business.
- State of the Art Online Access Software
Secure online access allows Progent's support professionals to see exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise require a costly personal service call. Sophisticated online connectivity software and experienced technicians combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for High System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-constrained companies whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, refined support software, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of IT service, performing a wide range of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to every customer. The practice of documenting and archiving support records allows more effective service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.