Fast Remote Troubleshooting for Garland Computer Networks
Urgent Remote Help for Garland SystemsFor businesses in Garland or anywhere in Texas, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve most network problems rapidly. Efficient support lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves even more with indirect expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing do away with situations where quick repairs somehow turn into large bills. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for online help and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to interface to your environment remotely without compromising system security.

Progent's proven technical support reporting application stores extensive histories of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services delivered to every Progent customer by any Progent consultant. This history of issues and resolutions is structured as a conveniently retrievable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find optimal resolutions promptly.

Online technical support services offered by Progent to clients in Garland and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network experts provides your clients in Garland or anywhere in the state of Texas fast assistance from an effective technical support resource with extensive experience offering phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk perception as a crucial driver of business performance, and Progent's intent is to solve and not simply track network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Garland, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating looming issues before they grow into crashes, automated monitoring can head off inconvenient and costly network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems based on a combination of platforms.
How Your Garland Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Garland or throughout the state of Texas, Progent's phone-based computer support engineers can deliver professional and economical IT help the instant your business has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Garland company relies on a regular independent consultant or employs a full time organization that know how to deal with typical network problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to handle unexpected system crises or especially tough integration problems.

Benefits of Progent's Network Help for Businesses in Garland
Progent's online support services enable your Garland organization to experience the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most businesses in Garland or anywhere in Texas, local computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can solve typical network issues. However, major troubles can strike when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online service specialists offer an easy, quick, and budget-friendly solution to supplement your local resources and to convey valuable knowledge to increase your ability to deal with future issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies commonly rely on independent freelance consultants. Although independent service people have less internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an emergency. As your business expands, system unavailability and problems with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to make sure your network is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Companies typically start with an information architecture created on a modest budget. Lacking a proper framework, band-aid repairs can get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly built systems require careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure that can provide the stable foundation to meet current business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical training to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to resell a specific vendor's products. Network support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT consulting with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.