Fast Online Technical Support for Garland Texas IT Networks
For businesses located in Garland Texas, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses since solutions require minimal billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating system downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing model for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where quick solutions manage to end up as big tabs. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized tools and field-tested methodologies that ensure the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent's remote service group can connect to your company's computer system without violating corporate security.
Progent's proven technical support database application includes extensive documentation describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance rendered to each Progent customer by every Progent engineer. This history of issues and resolutions is organized as a quickly accessible internal knowledge base that allows Progent's online technical engineers to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.
Online technical services available from Progent to customers in Garland Texas include:
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Authorized Windows Experts
Progent's Microsoft-premier remote service engineers offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of technology support services including Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most stubborn problems associated with network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to fix problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via sophisticated on-line troubleshooting technology to provide fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of networking appliances. Cisco infrastructure consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP layout and configuration, Aironet APs planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist you to locate and quarantine infected servers and endpoints and protect undamaged assets from being compromised. If your Garland network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery experts can assist your Garland organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts bring the broad selection of knowledge necessary to rebuild all critical facets of a compromised system quickly and with little data loss. To learn more, see Progent's ransomware removal and business restoration services.
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CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security services to improve the defenses of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: in depth data security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced online consulting services to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common tedious tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it transmits an alert to your specified IT management staff and your Progent technical consultant so that emerging issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting tools created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast restoration of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be used as this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple validation devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
Progent's Shared Help Desk Service provides a seamless extension of your in-house network support group. End user access to the Service Desk, delivery of support, escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether issues are taken care of by your corporate support staff, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or shrink your part of technical support work as needed. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and education.
To find out more about ProSight Co-Managed Call Desk, refer to ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
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Help Desk Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or enhancing your current organization, identifying or modifying Call Center software to handle the special requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk resources to deal with demanding scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of veteran network experts provides your workers in Garland Texas instant communication with a large support group with substantial experience providing telephone-based support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a significant driver of business success, and Progent's aim is to solve and not merely report technical problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, programming, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Garland Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential problems before they expand into downtime, proactive monitoring can ward off disruptive and costly information system crises. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on a combination of platforms.
How Your Garland Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Garland Texas, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help whenever your organization has to have it. Over 20 years of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.
Even if your Garland company has a local independent consultant or maintains an in-house organization that can deal with typical network problems, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle unexpected system crises or particularly tough integration projects.
Features of Progent's Online Computer Services for Garland Texas
Progent's phone help, Internet-based repair, system security consulting, and system management services give offices in Garland Texas the greatest leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your company world class network support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Garland Texas and is also ideal for networks in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for phone help and requires no monthly retainer for support services provided during regular business hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support for specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL DBA Services and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that align with the special needs of your company.
- Sophisticated Online Connectivity Software
Secure online connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly personal visit. Sophisticated online connectivity tools and expert engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers need immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoft's powerful server products with services such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Companies who utilize trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.