Fast Online Technical Support for Garland Networks
For organizations in Garland or anywhere in the state of Texas, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value because they possess the practical experience and are equipped with the advanced tools needed to resolve most network problems quickly. This lowers direct costs because service calls require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online consulting experience is especially important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online support is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you pay just for the support that you receive. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing save you from situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies that permit the maximum level of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.
Progent's advanced customer support reporting system maintains thorough histories of the service that Progent's customers have been provided. Progent's authorized engineers have access to the history of support delivered to each Progent customer by any consultant. This database of issues and repairs is stored as an easily accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft make available other vast technical databases and permit quick response from vendors' in-house product engineers so Progent's remote consulting experts are able to come up with optimal solutions quickly.
Online support offered by Progent to businesses in Garland and anywhere in the state of Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service experts offer network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server design,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network consultants, and indicates a consultant's networking skills at the expert level. CCIEs know how to deal with the most complex challenges surrounding network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to resolve problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your network via sophisticated remote troubleshooting tools to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure appliances. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of system protection services that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security services available from Progent include: thorough information security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online consulting services to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of information technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in environments that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Garland Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the money or time to create an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to advanced engineers.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk Call Center software products to meet the unique requirements of your company, or providing temporary online personnel to reinforce your internal Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Garland or anywhere in the state of Texas immediate communication with a reliable technical support resource with extensive experience delivering telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's target is to resolve instead of merely annotate network issues.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and education services, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Garland, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so that your IT maintenance is proactive and automated. By exposing looming issues before they grow into full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a combination of OS platforms.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Garland or throughout the state of Texas, Progent's online computer support specialists can deliver effective and economical system support the instant your organization needs it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Garland company relies on a regular freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to deal with sudden network crises or particularly tough integration problems.
Benefits of Progent's Network Help for Companies in Garland
Progent's remote support services allow your Garland organization to experience the advantages of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will acquire added business value by becoming more available, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Garland and throughout Texas, nearby network support providers, whether represented by outside consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, IT crises can spring up when your regular resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online service experts offer an easy, fast, and affordable way to supplement your regular resources and to pass on valuable information to improve your capability to handle downstream problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses commonly rely on independent freelance consultants. Although freelance consultants have less internal costs than big service organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often begin with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability issues can impede the success of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure that can offer the stable foundation to handle vital business requirements and facilitate future growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller offices require guidance and technical training to negotiate an ever more complicated maze of product options available for accelerating business growth and improving productivity. These companies do not need a computer engineer who is motivated to sell a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.