Immediate Remote Troubleshooting for Garland Texas IT Networks
Urgent Phone Support for Garland SystemsFor organizations located in Garland Texas, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to solve the majority of information system issues quickly. This lowers immediate costs because service calls use up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the support that you actually get. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes somehow end up as big bills. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-tested processes which promote the highest level of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your company's network without compromising system security.

Progent's sophisticated technical support reporting application maintains detailed documentation for the service that Progent's customers have been provided. Progent's staff service personnel have access to the records of all help delivered to each customer by any engineer. This database of anomalies and repairs is stored as an easily retrievable support database that allows Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists can come up with the best resolutions promptly.

Remote services offered by Progent to businesses in Garland Texas include:

ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and allow transparent backup and fast restoration of vital files/folders, applications, system images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software glitches. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. Besides maximizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to confirm your identity via a unit that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this second form of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software to address the special demands of your company, or adding occasional phone support personnel to reinforce your in-house Call Center group during unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned network professionals gives your clients in Garland Texas instant contact with a large network service resource with extensive background delivering telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a key contributor to company efficiency, and Progent's intent is to solve and not simply document technical issues.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in key business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out more about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Garland Texas online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager for your business so your computer support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, remote monitoring can ward off inconvenient and costly service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by a mix of OS platforms.
How Your Garland Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Garland Texas, Progent's online network support specialists are ready to deliver effective and affordable system support the instant your business requires it. Over two decades of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Garland business works with a regular independent support technician or employs an in-house organization that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to fix unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Garland Texas
Progent's online support services allow your Garland business to realize the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic worth by being more available, productive, and secure. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    With most organizations in Garland Texas, nearby computer service providers, whether made up of outside consultants or an internal IT staff, can take care of the majority of network problems. However, IT crises might spring up when local resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's online support experts provide a convenient, fast, and economical solution to supplement your local help and to transfer useful knowledge to improve your ability to handle future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies often depend on independent freelance service providers. Although independent service people have less overhead than big support firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of reserve help may require your business to go without assistance during an emergency. As your business grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve support expertise to insure your IT system is always available.

  • Create a Solid Basis for Smooth Expansion
    Organizations often begin with an information system implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly built systems need careful analysis, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product options available for promoting business success and improving efficiency. They do not need a computer consultant who is motivated to sell a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a predetermined product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of network support, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Remote 24x7 monitoring, proactive alarms, and actionable reports are crucial to maintaining the proper operation of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management technology has advanced to the point that companies of any size can get a level of network stability that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management (RMM) solutions available as economical services designed to help your company to detect and fix a most IT network issues before they can disrupt productivity.


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