Fast and Affordable Remote Troubleshooting for Garland Information Networks
For organizations in Garland or anywhere in the state of Texas, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve most network issues quickly. This lowers immediate costs because service calls use up fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting experience is especially valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to end up as major bills. Progent's penchant for solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to interface to your system without violating network security.
Progent's powerful service database system keeps thorough histories for the support that Progent's customers have received. Progent's team engineers have access to the records of services rendered to every customer by any Progent engineer. This database of issues and repairs is stored as a readily accessible internal database that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house product engineers so Progent's remote consulting specialists can come up with the most efficient resolutions promptly.
Remote support provided by Progent to companies in Garland and anywhere in the state of Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-qualified remote support engineers can provide computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop services to assist you business to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can deal with the most stubborn issues encountered in network infrastructure design, integration, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness because their broad expertise allows them to find solutions for problems quickly. In many cases, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment via advanced remote support tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products by providing services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to improve the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recuperate quickly following a serious breach. Security services offered by Progent include: thorough network security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; protecting your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad spectrum of computer technologies including network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance diagnosing problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
How Your Garland Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who need quick communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for larger companies and operates as a seamless supplement to your current Call Center staff. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest network issues, or be ready in those situations when your regular resources are swamped.
Progent's Call Center staff of veteran information technology experts gives your computer users in Garland or anywhere in the state of Texas quick communication with an efficient network service resource with years of background delivering telephone-based consulting and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant enabler of business efficiency, and Progent's goal is to fix rather than simply annotate IT issues.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your business so that your network support is proactive rather than reactive. By detecting emerging problems before they grow into full-scale emergencies, automated monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of OS platforms.
To get in touch with Progent about emergency online assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Garland or anywhere in the state of Texas, Progent's phone-based computer support specialists can provide expert and affordable system help the moment your company has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Garland organization works with a regular independent consultant or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address unexpected network crises or particularly complex integration projects.
Details of Progent's Online Network Support for Garland
Progent's phone support, remote repair, network security expertise, and system management services give companies in Garland or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Garland and is also ideal for customers in more remote areas of Texas that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone support and imposes no periodic subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick fixes.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco offers access to authorized professionals with skill in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, MS Exchange Server consulting, network security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting support in critical business applications. Support available from the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that fit the special requirements of your business.
- State of the Art Online Connectivity Software
Secure remote connectivity permits Progent's service experts to see precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise require a costly onsite visit. Sophisticated online access software and experienced engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network analysis.
- Compatibility with Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for High Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical background, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This ensures that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.