UNIX and Linux Phone-based Technical Support for

For small businesses in Garland or anywhere in Texas, Progent provides support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online support engineers offer excellent leverage because they have the practical background and the advanced tools to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with incidental costs by reducing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical remote support firms, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at disposing of problems quickly translates into your company saving money.

Progent's Online Service Technologies
Through years of experience, Progent has developed an array of optimized tools and proven processes which promote the maximum level of effectiveness for online technical support and repair for small and midsize business computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your environment remotely without breaching system security.

Progent's powerful service database system includes extensive documentation describing all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help rendered to each Progent client by any Progent engineer. This database of anomalies and fixes is organized as an easily retrievable internal database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available other massive technical databases and permit fast response from vendors' in-house product engineers so Progent's remote consulting specialists are able to come up with the best resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Garland or anywhere in Texas or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Remote Technical Support Services Offered Progent
Progent's remote technical service professionals offer certified skills in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to address practically any emergency likely to occur in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support companies with multi-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services provided by Progent to small businesses in Garland and throughout the state of Texas include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a broad range of computer technology including system architecture, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can deal with the most complex problems associated with network design, integration, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs provide excellent value because their broad experience enables them to find solutions for the most complex problems quickly. In typical cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make CCIEs available to support small and medium sized companies. Progent can provide fast phone contact with a CCIE so your company can get immediate support for complex network infrastructure issues that are hurting worker efficiency but are beyond the scope of your local IT service providers. Progent's CCIE consultants can connect to your environment via the latest remote support tools in order to perform efficient, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as VPN technology.

• Certified MS Windows Support
  Progent's Microsoft-expert remote support professionals can deliver network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration expertise, SharePoint Server 2019 design and configuration, Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a broad range of remote desktop support including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help your business to recover rapidly after a serious breach. Security services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.

• Help Desk Call Center Services
  Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are a convenient solution for smaller businesses who don't have the resources to create an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with professional phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent’s Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Help Desk Call Center software to address the unique demands of your business, or providing occasional phone support staff to work with your existing Help Desk Call Center group to handle unusually busy events like software transitions, major upgrades, or rolling out brand new applications.

  Progent's Call Center staff of veteran information technology experts gives your clients in Garland or anywhere in the state of Texas instant assistance from a reliable technical support group with extensive background delivering phone help and remote repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk recognition as a crucial contributor to business success, and Progent's goal is to resolve and not just record technical issues.

• Business Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft applications including CRM, MS Project, Office Word, and Excel. To find out more concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac consultants can promote the artistic components of Mac environments by providing phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio or video or putting together an audio/video post production studio.

  Remote Network Monitoring Services
  Progent offers businesses in Garland, or anywhere in the state of Texas, remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By anticipating emerging issues before they evolve into downtime, automated monitoring can minimize inconvenient and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support multiple operating systems.