For small and midsize businesses in Garland or anywhere in Texas, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the real-world background and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions take up fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where fast repairs somehow end up as big bills. Progent's skill at dealing with technical issues efficiently results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a set of optimized tools and field-proven processes which allow the highest level of efficiency for remote help and repair for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your network remotely without violating corporate security.
Progent's advanced service reporting system maintains comprehensive documentation for all support that Progent's customers have received. Progent's staff engineers have access to the specifics of services provided to each Progent customer by every engineer. This history of problems and fixes is organized as an easily searchable internal database that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft permit access to other extensive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Garland or anywhere in Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online technical service professionals offer credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's engineers to resolve virtually any crisis that may occur in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-platform environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to small businesses in Garland and anywhere in the state of Texas include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a wide spectrum of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for networking professionals, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most complex challenges surrounding network design, installation, maintenance, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software updates. CCIEs offer excellent value since their depth of experience permits them to fix the most intractable problems rapidly. In common instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes.
Few service firms make CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get timely assistance for complex network infrastructure issues that are lowering business productivity but are outside the scope of your local computer service providers. Progent's CCIE engineers can communicate with your environment by means of sophisticated on-line support technology to perform fast, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN products.
Certified Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and configuration,
Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote desktop support such as Windows 7 migration help, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a range of security services to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your business to recuperate rapidly following a serious breach. Security solutions available from Progent cover in depth network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; configuring firewalls; building safe techniques for off-site and mobile connectivity; guarding your email system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often need. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Garland Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center service offerings for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center services are intended for small organizations who lack the resources to assemble and manage an in-house Call Center but who want fast communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to meet the particular demands of your corporation, or adding occasional online personnel to reinforce your internal Help Desk Call Center group to handle demanding situations like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Garland or anywhere in the state of Texas immediate contact with an effective support group with substantial experience providing telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's aim is to fix and not simply annotate technical problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply online professional engineering expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Excel. To find out more on Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the artistic components of Macintosh environments by providing phone-based consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Garland, or anywhere in the state of Texas, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your IT support is proactive rather than reactive. By spotting emerging problems before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services