For small and midsize businesses located in Garland Texas, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support reduces direct expenses because service calls accumulate a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike typical online service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing do away with scenarios where quick fixes manage to end up as major tabs. Progent's skill at solving problems efficiently results in your company saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized tools and proven processes that ensure the maximum level of efficiency for remote help and troubleshooting for small and midsize business computer systems. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your network remotely without violating system security.
Progent's powerful customer support database system keeps extensive documentation for all service that Progent's customers have received. Progent's team engineers have the benefit of the records of support delivered to each Progent client by every Progent consultant. This database of issues and resolutions is structured as a readily exploitable support database that permits Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online consulting specialists can find the most efficient solutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Garland Texas or to learn more about Progent's phone support programs, call Progent at
Phone-based Support Services Provided by Progent
Progent's remote network support experts have advanced credentials in an extensive set of technologies. This wide range of technical skills permits Progent's engineers to handle virtually any emergency that may crop up in a small business information system. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support companies with mixed-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services provided by Progent to customers in Garland include:
Progent's UNIX/Linux consultants can offer emergency remote assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Progent in addition offers a broad range of remote desktop support and troubleshooting services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting support can assist you in building an efficient new Help Desk or improving your established one, identifying or customizing Help Desk Call Center software to meet the particular requirements of your company, or adding occasional online personnel to supplement your existing Call Center team to deal with unusually busy events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your clients in Garland Texas rapid assistance from a dependable support resource with years of experience providing phone support and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's policy is to resolve instead of simply document network issues.
Progent's Apple Mac experts can support the artistic components of Apple Mac environments by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals can provide help in a range of Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects such as capturing or digitizing audio/video or establishing an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Garland Texas remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT support is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, system monitoring can ward off stressful and expensive information system failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments powered by a combination of operating systems.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |