For small businesses in Garland or anywhere in Texas, Progent provides technical support for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast fixes manage to turn into large invoices. Progent's skill at handling technical issues quickly translates into your business spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an array of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to link to your company's computer system without violating system security.
Progent's proprietary technical support database application keeps thorough records of all support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help provided to every client by any consultant. This archive of issues and solutions is structured as a quickly exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Garland or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online technical service engineers possess certified skills in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to resolve almost any crisis that may occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to small businesses in Garland and throughout the state of Texas include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology such as network infrastructure, email systems, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and validates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most complex issues associated with network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their deep experience enables them to solve even the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive urgent help for severe network infrastructure issues that are crippling business efficiency but are outside the experience of your ordinary computer support providers. Progent's CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus VPN technology.
Certified MS Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2013 design,
Microsoft Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote desktop services including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover quickly after a serious breach. Security services available from Progent include: thorough network security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your Garland Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for small organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want quick response from an effective Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a seamless reinforcement of your established Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation option for the most difficult technical issues, or be available in hectic instances when your other support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or enhancing your current organization, selecting or customizing Help Desk application software to address the particular requirements of your business, or providing occasional online staff to supplement your in-house Help Desk Call Center team to deal with demanding events such as software transitions, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran network professionals offers your customers in Garland or anywhere in the state of Texas quick communication with an efficient network service resource with substantial experience providing telephone-based support and online troubleshooting for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a major driver of company success, and Progent's intent is to resolve rather than just report IT problems.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides remote and in-depth engineering support and training in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft Excel. To learn additional information concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the artistic aspect of Macintosh environments by offering phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or integrating an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Garland, or anywhere in the state of Texas, remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in crashes, system monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on a combination of OS platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.