Immediate Remote Support for Garland Texas UNIX or Linux NetworksFor small companies located in Garland Texas, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.

Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls require a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where quick solutions manage to end up as large invoices. Progent's skill at dealing with problems quickly results in your company saving money.

Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes that permit the maximum level of effectiveness for remote help and repair for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your network remotely without breaching network security.

Progent's highly evolved customer support database application stores extensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance rendered to each client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently exploitable support database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can come up with optimal solutions promptly.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Garland Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers possess credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to manage practically any problem that may occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-platform environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to small businesses in Garland include:

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are designed for small businesses who lack the resources to create an in-house Help Desk Call Center but who want quick response from a reliable Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center application software to meet the unique demands of your business, or providing temporary phone support staff to reinforce your internal Call Center resources to deal with demanding scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Garland Texas instant access to a large network service group with substantial background providing phone help and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to resolve and not merely record IT problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers online advanced engineering support and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To learn more about Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can promote the creative facets of Apple Mac systems by providing remote help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or integrating an audio/video post production facility.

    Remote Network Monitoring Support
    Progent can provide companies in Garland Texas remote computer system monitoring services powered by MS Operations Manager network monitoring, adapted by Progent for your business so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into crashes, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a variety of OS platforms.

How Your Garland Texas Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




An index of content::

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    Progent's Meraki Wi-Fi access point consultants offer remote and on-premises support services to assist businesses of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, routers and firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security, manageability and availability for wired and wireless clients regardless of their mobility or computing device.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert remote or on-premises consulting services for SCOM 2012. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix serious issues detected by SCOM 2012.

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    Progent's Cisco certified wireless networking experts offer affordable online and onsite support for end-of-life and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help your business to design and maintain wireless solutions that include indoor and outside/industrial Aironet APs.

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    Progent can assist you with any stage of Microsoft Azure migration including requirements definition, readiness evaluation, solution design, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN connections so your users can securely access to Azure services, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and Skype for Business. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines on-premises datacenters with Azure resources.

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    Progent is among the most expert network consulting firms for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 for common situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.

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    NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering along with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between datacenters located as far as 300km apart. Progent's roster of veteran IT consultants can help you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you follow best practices for installing your MetroCluster solution by delivering guidance with procedures like assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your DR system to prove adherence with information assurance standards and government requirements.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive experience configuring ISA Server-based security installations for information systems with many offices, mobile users, and mission-critical web applications. Progent's Microsoft Firewall consultants can assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA Server 2004 that meets your network protection requirements without overly restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent can supply small companies with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business objectives. Your company can create and implement a well conceived information technology strategy without incurring the cost of a full-time senior IT executive.

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    Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

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    Progent's Linux consulting experts offer small companies and software developers support for managing and supporting Linux computers that coexist with Microsoft-based networks. Progent can give your organization access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide range of expertise provides you with a convenient one-stop consulting firm to help you create and maintain a protected and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with major Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of the time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    Progent has created special security service bundles intended to deliver larger corporations an impartial and thorough network security audit from a team of premier security consultants. All Progent's security evaluation packages incorporate a collection of services like automated scans from inside and from outside your network security perimeter, professional interpretation of captured data by accredited security consultants, creation of a paper explaining the findings, plus an interactive high-level executive outbrief and an extensive interactive outbrief for in-house network administrators.

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    Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.

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    The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation facility or if your company is considering migrating your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a range of affordable services including data center relocation, system installation and updates, network optimization, comprehensive project management, virtualization configuration, offsite monitoring, streamlined network administration, software programming, disaster recovery planning, data security assessment, and the use of the Progent Test Lab.

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    Progent's Juniper Networks-certified NetScreen engineer can assist your company to install and integrate NetScreen 5000 series routers, migrate from older NetScreen products to the latest Juniper technologies, and repair infrastructure problems in Juniper-only or mixed-vendor systems.

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