Fast Remote Consulting for Garland Texas UNIX, Linux, or Sun Solaris SystemsFor small businesses located in Garland Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.

Progent's online technical support services represent excellent value due to the fact that they have the practical background and the sophisticated tools to resolve most information system issues quickly. Efficient support reduces direct expenses because solutions take up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing model for remote help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to many remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow end up as major invoices. Progent's skill at dealing with problems quickly results in your business saving money.

Progent's Online Service Tools
Over the years, Progent has refined a collection of customized tools and field-tested methodologies which permit the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your company's system remotely without breaching corporate security.

Progent's advanced customer support reporting application maintains comprehensive histories describing all service that Progent's clients have received. Progent's team consultants have the benefit of the history of all help provided to every Progent customer by every engineer. This database of trouble tickets and repairs is structured as an easily searchable support database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting specialists are able to arrive at the most efficient solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Garland Texas or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based support engineers possess certified skills in a comprehensive set of technologies. This broad range of capability enables Progent's consultants to address almost any crisis likely to occur in a small company information system. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-operating system networks, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based services provided by Progent to clients in Garland include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including system architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Consultants for Garland TexasThe Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most complex problems surrounding network infrastructure design, deployment, maintenance, security, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. CCIEs represent an excellent value because their broad experience permits them to resolve even the most intractable problems quickly. In many instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Few support providers make CCIEs available to help small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive timely help for severe network issues that are hurting worker productivity but are outside the experience of your regular network service group or consultant. Progent's CCIE engineers can tie into your computer system using sophisticated remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Support
    Microsoft Windows Expertise for Garland TexasProgent's Microsoft-expert remote support engineers can provide computer system troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2016 migration expertise, SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Premier System Security Engineers
    CISSP Certified System Security Professionals for Garland TexasProgent's accredited CISSP, ISSAP, and CISM network security engineers offer a variety of security services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recover quickly after a damaging breach. Security support services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for small companies who don't have the resources to support an internal Call Center but who require quick communication with an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk or revamping your existing organization, selecting or customizing Call Center software to handle the particular demands of your business, or providing temporary phone support staff to work with your internal Help Desk team to deal with unusually busy situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of veteran information technology consultants provides your workers in Garland Texas quick access to a dependable technical support group with substantial background delivering phone help and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a crucial enabler of company efficiency, and Progent's policy is to solve rather than simply record IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Excel. To learn more information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac experts can promote the creative elements of Macintosh systems by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or establishing an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent offers companies in Garland Texas online network monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By spotting potential trouble spots before they cause full-scale emergencies, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments that support a mix of OS platforms.

How Your Garland Texas Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services

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