For small companies located in Garland Texas, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to companies in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support services represent exceptional value because they have the practical experience and the sophisticated tools to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly results in your business conserving money.
Progent's Online Support Technologies
Over the years, Progent has refined an array of customized tools and field-tested methodologies which ensure the highest degree of effectiveness for remote technical support and repair for small company information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's computer system without violating network security.
Progent's advanced customer support reporting system maintains extensive histories describing the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance rendered to every Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as a readily exploitable proprietary knowledge base that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft permit access to additional massive support databases and permit quick response from vendors' internal product engineers with the result that Progent's online service experts are able to find optimal solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Garland Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based network support engineers have advanced credentials in an extensive array of products and technologies. This breadth of capability allows Progent's consultants to resolve virtually any emergency that may take place in a small business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-OS networks, Progent also provides the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical services provided by Progent to companies in Garland include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates an individual's networking skills at the expert level. CCIEs know how to resolve even the most stubborn challenges surrounding network infrastructure design, integration, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. CCIEs are an exceptional value because their depth of experience enables them to resolve even the most intractable problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes.
Few consulting firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so you can receive urgent help for severe network infrastructure problems that are hurting business productivity but are outside the experience of your local IT maintenance personnel. Progent's Cisco CCIE support experts can connect to your computer system by means of the latest on-line troubleshooting tools to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-premier online support experts can deliver network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP security engineers offer a range of system protection services to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly following a damaging penetration. Security services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies frequently request. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Garland Texas Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center service options for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the budget to support an internal Help Desk Call Center but who need quick access to an efficient Call Center with proficient phone support plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting services can aid you in building an effective new Help Desk or improving your current one, evaluating or customizing Help Desk Call Center software products to handle the special requirements of your business, or adding occasional phone support personnel to supplement your in-house Call Center team to handle high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced network experts provides your customers in Garland Texas immediate assistance from a dependable network service resource with extensive background providing phone help and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a crucial contributor to company productivity, and Progent's policy is to resolve and not just track network problems.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and MS Office Excel. To find out more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative aspect of Macintosh computing by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Garland Texas remote network monitoring support based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By anticipating potential problems before they expand into network outages, remote monitoring can minimize stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments based on multiple platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services