For small and midsize businesses located in Garland or anywhere in Texas, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery preparedness.
Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced technology to solve the majority of network problems rapidly. This lowers direct costs since solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for online support is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many online service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently results in your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of customized technologies and proven processes which promote the maximum degree of efficiency for remote technical support and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to link to your company's system remotely without compromising network security.
Progent's proprietary customer support reporting system maintains thorough histories for the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of services rendered to every client by every engineer. This database of trouble tickets and repairs is structured as a quickly accessible support database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote service experts can arrive at optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Garland or anywhere in Texas or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's online technical service professionals have advanced credentials in a comprehensive set of disciplines. This wide range of IT skills permits Progent's engineers to manage almost any crisis likely to occur in a small business information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-operating system environments, Progent also offers access to engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to clients in Garland and throughout the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and indicates a person's networking skills at the expert level. Cisco CCIEs can handle the most complex challenges surrounding network infrastructure design, deployment, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional value because their broad experience permits them to fix the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network infrastructure issues that are hurting business efficiency but are not within the experience of your local computer support providers. Progent's CCIE engineers can interface to your computer system by means of state-of-the-art remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of online desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine local resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract projects that small businesses often need. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Garland Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who don't have the budget to assemble and manage an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center software products to address the special requirements of your company, or providing occasional online staff to reinforce your internal Help Desk Call Center resources during unusually busy events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your workers in Garland or anywhere in the state of Texas rapid assistance from a dependable technical support group with substantial experience offering phone help and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a significant contributor to company performance, and Progent's aim is to fix rather than merely record IT issues.
Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced engineering expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic elements of Mac computing by providing remote help support and education in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Garland, or anywhere in the state of Texas, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By anticipating looming trouble spots before they grow into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems based on multiple platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.