For small businesses in Garland or anywhere in Texas, Progent provides technical support for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve most network issues rapidly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where fast fixes manage to turn into large invoices. Progent's skill at handling technical issues quickly translates into your business spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an array of customized technologies and field-proven methodologies that permit the highest degree of effectiveness for online technical support and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to link to your company's computer system without violating system security.
Progent's proprietary technical support database application keeps thorough records of all support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help provided to every client by any consultant. This archive of issues and solutions is structured as a quickly exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to other vast technical knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine optimal resolutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Garland or anywhere in Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online technical service engineers possess certified skills in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to resolve almost any crisis that may occur in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help businesses with mixed-operating system environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to small businesses in Garland and throughout the state of Texas include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology such as network infrastructure, email systems, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy applications to the latest Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and validates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most complex issues associated with network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their deep experience enables them to solve even the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive urgent help for severe network infrastructure issues that are crippling business efficiency but are outside the experience of your ordinary computer support providers. Progent's CCIE support experts can communicate with your network via state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus VPN technology.
Certified MS Windows Experts
Progent's Microsoft-certified online service professionals can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of remote desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM and CISSP security consultants can provide a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate quickly following a serious penetration. Security support services offered by Progent include: thorough security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile access; defending your email infrastructure from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies often request. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Garland Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller companies who don't have the budget to support an internal Call Center but who want quick response from a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your current Help Desk team. Progent's Virtual Call Center can serve as an escalation option for complex network problems, or be ready in hectic circumstances when your ordinary resources are overwhelmed.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or improving your established organization, selecting or customizing Call Center application software to meet the particular needs of your business, or providing occasional phone support personnel to work with your internal Help Desk Call Center group to deal with unusually busy events such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Garland or anywhere in the state of Texas instant access to a large technical support group with years of experience delivering phone consulting and remote diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a key contributor to company productivity, and Progent's intent is to resolve and not merely document IT problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group provides online and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To find out additional information on Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can support the artistic facets of Mac computing by providing phone-based help support and training in graphics, audio, and video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs like scanning or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Garland, or anywhere in the state of Texas, online network and server monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By uncovering looming issues before they grow into network outages, proactive monitoring can head off disruptive and costly network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.