For small businesses in Garland or anywhere in the state of Texas, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage because they are equipped with the practical experience and the advanced technology to resolve most information system problems quickly. This reduces direct expenses since solutions take up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where fast fixes somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently translates into your business spending less money.
Progent's Online Support Tools
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which allow the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's remote service group to communicate with your company's system without breaching system security.
Progent's powerful service reporting system maintains comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of assistance provided to each Progent client by any Progent engineer. This database of trouble tickets and solutions is stored as an easily exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other massive support databases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Garland or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Phone-based Support Services Offered Progent
Progent's online technical support experts possess credentials in an extensive set of technologies. This broad range of IT skills allows Progent's consultants to resolve almost any emergency likely to crop up in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-OS environments, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical support services provided by Progent to clients in Garland and anywhere in the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology including system architecture, email solutions, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to handle even the most stubborn problems surrounding network design, installation, maintenance, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value because their deep experience permits them to solve even the most difficult problems rapidly. In many instances, less qualified service providers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes.
Few support organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate assistance for serious network problems that are impacting business efficiency but are not within the scope of your ordinary network service providers. Progent's CCIE engineers can interface to your environment via state-of-the-art remote support tools to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Windows Experts
Progent's Microsoft-premier remote service engineers can provide network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online desktop services including Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up quickly after a serious penetration. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; installing firewalls; building secure techniques for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Garland Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the money or time to build and maintain an internal Help Desk Call Center but who require quick response from a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk application software to handle the special requirements of your business, or adding temporary online staff to reinforce your existing Help Desk Call Center resources to handle high-demand events like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology professionals offers your customers in Garland or anywhere in the state of Texas immediate communication with a reliable network service resource with extensive experience delivering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk perception as a crucial driver of company performance, and Progent's intent is to fix instead of merely record network problems.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides remote advanced engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Word, and Office Excel. To read more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the imaginative elements of Macintosh computing by delivering phone-based consulting services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Garland, or anywhere in the state of Texas, remote computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By exposing looming trouble spots before they evolve into crashes, proactive monitoring can head off disruptive and costly network failures. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.