For small businesses in Garland Texas, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve most information system problems rapidly. This lowers direct costs since solutions require a smaller number of billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and distracted management.
Progent's billing model for online support is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where quick fixes somehow end up as large invoices. Progent's penchant for solving problems efficiently translates into your business spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of customized technologies and field-proven processes which permit the highest level of efficiency for online consulting and troubleshooting for small and midsize company information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to link to your computer system remotely without violating corporate security.
Progent's highly evolved customer support reporting system keeps detailed records of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support delivered to each client by every Progent engineer. This history of problems and fixes is organized as a readily retrievable proprietary database that enables Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can find the best solutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Garland Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote network support engineers offer advanced credentials in a comprehensive set of technologies. This breadth of capability enables Progent's consultants to resolve virtually any emergency that may take place in a small company information system. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support businesses with multi-operating system environments, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to clients in Garland include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of information technology including system architecture, email solutions, system and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and migration from older applications to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. CCIEs can resolve the most complex challenges encountered in network infrastructure design, integration, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to resolve the most difficult problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for severe network problems that are hurting business productivity but are beyond the comfort zone of your ordinary computer service providers. Progent's Cisco-qualified CCIE engineers can tie into your network using state-of-the-art on-line troubleshooting tools in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus VPN technology.
Certified Windows Support
Progent's Microsoft-premier remote service engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP network security consultants can provide a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security support services offered by Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Garland Texas Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk programs for small companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the money or time to support an internal Help Desk Call Center but who want fast communication with a reliable Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or revamping your current organization, identifying or modifying Help Desk software to meet the particular needs of your corporation, or adding occasional online personnel to work with your in-house Help Desk Call Center group during high-demand events such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of seasoned information technology experts offers your clients in Garland Texas instant communication with an effective network service group with extensive background delivering phone consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a major contributor to business efficiency, and Progent's target is to solve rather than merely annotate IT problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply online advanced consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Office Excel. For additional information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the artistic aspect of Mac systems by offering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Garland Texas online network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By uncovering looming issues before they cause network outages, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a combination of platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services