For small companies located in Garland Texas, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls require a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent bills per minute for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where quick solutions manage to end up as large invoices. Progent's skill at dealing with problems quickly results in your company saving money.
Progent's Remote Service Technologies
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes that permit the maximum level of effectiveness for remote help and repair for small business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your network remotely without breaching network security.
Progent's highly evolved customer support database application stores extensive records for all service that Progent's clients have been provided. Progent's authorized engineers have access to the records of assistance rendered to each client by any Progent consultant. This archive of anomalies and resolutions is stored as a conveniently exploitable support database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can come up with optimal solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Garland Texas or to learn more about Progent's phone support programs, call Progent at
Online Network Support Services Provided by Progent
Progent's phone-based consulting engineers possess credentials in an extensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to manage practically any problem that may occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-platform environments, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services Offered by Progent to small businesses in Garland include:
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Progent also can deliver a broad range of online PC desktop support services such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center application software to meet the unique demands of your business, or providing temporary phone support staff to reinforce your internal Call Center resources to deal with demanding scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your workers in Garland Texas instant access to a large network service group with substantial background providing phone help and online repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to resolve and not merely record IT problems.
Progent's Apple Mac experts can promote the creative facets of Apple Mac systems by providing remote help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Garland Texas remote computer system monitoring services powered by MS Operations Manager network monitoring, adapted by Progent for your business so that your computer maintenance is proactive rather than reactive. By exposing possible issues before they evolve into crashes, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments powered by a variety of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |