For small and midsize companies located in Garland or anywhere in Texas, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote technical support services represent excellent leverage because they have the real-world experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled clients, idle workers, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for billing do away with situations where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at dealing with problems efficiently results in your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies that permit the maximum degree of efficiency for online consulting and repair for small company information systems. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to interface to your network remotely without violating system security.
Progent's advanced customer support reporting application maintains detailed records for the service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services delivered to each customer by every Progent consultant. This database of issues and resolutions is stored as a readily searchable support knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional extensive technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at optimal solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Garland or anywhere in Texas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Online Support Services Offered Progent
Progent's online support professionals possess certified skills in a comprehensive set of disciplines. This wide range of capability allows Progent's engineers to handle practically any problem that may take place in a small company network. Credentials awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support customers with multi-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Remote support services available from Progent to small businesses in Garland and throughout the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of computer technology such as network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and validates an individual's technical skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex issues encountered in network design, deployment, administration, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating program updates. Cisco CCIEs offer exceptional value since their depth of expertise enables them to solve even the most difficult problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive timely help for complex network infrastructure issues that are crippling business efficiency but are not within the experience of your local computer service personnel. Progent's Cisco CCIE consultants can tie into your computer system by means of advanced on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server development,
Skype for Business migration support, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support services such as Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recuperate rapidly after a damaging breach. Security solutions available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile connectivity; securing your email system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Garland Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk support programs for small and midsize businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who don't have the resources to assemble and manage an internal Call Center but who want quick communication with an efficient Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger businesses and operates as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the toughest computer system issues, or be available in those instances when your regular service providers are overwhelmed.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Call Center or improving your established organization, selecting or enhancing Help Desk software products to meet the unique demands of your company, or providing occasional phone support personnel to reinforce your in-house Help Desk resources to deal with high-demand scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of experienced network consultants provides your computer users in Garland or anywhere in the state of Texas rapid communication with a reliable support resource with substantial background offering telephone-based support and remote repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk the reputation as a major driver of business performance, and Progent's target is to fix and not just record technical issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering support and education in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To find out additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can support the creative elements of Macintosh systems by providing remote help services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Garland, or anywhere in the state of Texas, remote network and server monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent to suit your business so your network maintenance is proactive and automated. By exposing emerging problems before they expand into crashes, system monitoring can minimize stressful and costly information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments based on a combination of operating systems.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.