For small businesses located in Garland or anywhere in Texas, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support services represent exceptional value because they have the real-world experience and the sophisticated tools to solve the majority of network issues rapidly. This lowers immediate expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. Unlike typical remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined a set of optimized tools and proven processes that permit the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity permits the experts of Progent's online support team to connect to your company's network without compromising system security.
Progent's proprietary service reporting application keeps detailed histories describing the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of services provided to every customer by any engineer. This archive of issues and responses is organized as an easily retrievable support database that enables Progent's online support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft permit access to other extensive technical support databases and permit priority response from vendors' internal product engineers so Progent's online service specialists are able to come up with optimal solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Garland or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based network support engineers have certified skills in an extensive set of technologies. This wide range of capability allows Progent's consultants to address almost any crisis that may occur in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-operating system environments, Progent also provides the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services available from Progent to small businesses in Garland and anywhere in the state of Texas include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology including network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and transitioning from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs can handle the most intractable challenges surrounding network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or locating program patches. CCIEs represent an exceptional value since their depth of experience enables them to find solutions for even the most difficult problems rapidly. In common instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive timely help for severe network infrastructure problems that are impacting business efficiency but are not within the comfort zone of your local IT maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your network via advanced remote support technology in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-qualified remote service professionals can provide computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full range of online PC desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's qualified CISSP and ISSAP security engineers offer a range of security services to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recuperate quickly after a damaging penetration. Security solutions available from Progent include: in depth network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Garland Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who don't have the budget to support an internal Help Desk Call Center but who want quick response from an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent reinforcement of your established Call Center organization. Progent's Virtual Help Desk can operate as an escalation alternative for complex computer system challenges, or be available in hectic situations when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk Call Center application software to handle the particular needs of your company, or providing temporary phone support staff to work with your internal Help Desk group to deal with demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk team of experienced network experts gives your customers in Garland or anywhere in the state of Texas quick contact with a reliable support resource with extensive experience offering phone consulting and remote repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a significant enabler of business success, and Progent's intent is to fix instead of merely report technical issues.
Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Group provides online professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and MS Excel. To read additional information concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the artistic aspect of Apple Mac environments by delivering phone-based help support and training in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Garland, or anywhere in the state of Texas, online network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so that your computer maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.