Garland At Home Workers Solutions Consulting and Support
System Design, Implementation, Administration and Troubleshooting Consulting Services
Expanding your telecommuter workforce may have a significant impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Garland company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Garland, Texas businesses to succeed with any aspect of creating a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk services, endpoint security, backup/restore solutions, and streamlined management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed to support an at-home work environment can be particularly complicated if you have to accommodate a combination of personal hardware like desktop computers and laptops, routers, and Wi-Fi APs from different vendors and with a mix of operating systems and firmware releases. Progent's experience delivering online support for both outdated as well as current technologies in virtual office solutions enables you to make efficient use of your available infrastructure and offers ready access to expertise for making essential updates. Services offered by Progent to help your company to implement a high-functioning work-at-home ecosystem include:
- Virtual Private Network connectivity allows you to establish a secure connection for authenticated remote employees to access IT resources located at your corporate datacenter or in the cloud. Progent can assist you to deploy and manage VPN connections between your teleworkers and your various IT resources by providing online VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your remote workers to set up Cisco's AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and use a remote PC's desktop. This gives network managers significant control over the computing ecosystem of telecommuters and offers remote users a familiar experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home computer networks to the Internet and typically support VPN tunnels, local wireless networks, and firewall services. Progent offers expert remote support for integrating routers from all major vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by the whole family and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance as well as security problems. Progent can assist businesses to resolve these problems by providing expertise that include Aironet integration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi AP integration help.
- Internet access solutions affect the speed and availability of connections between telecommuters and the corporate data center. Business-critical processes may require backup Internet access in the event the normal connection fails. Progent offers expertise for identifying ISPs, selecting appropriate bandwidth and data volume bundles, and integrating fault-tolerant Internet access. Refer to Internet access integration services.
VoIP Solutions for At-Home Workers
Expanding the company PBX environment to accommodate telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-based digital PBX platforms are used by SMBs to server teleworkers. Many enterprises depend on Cisco's modern or older platforms for IP voice management. Progent can assist organizations of any size to design or tune a remote IP voice service that provides the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses tune their current Cisco VoIP systems to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports additional mixed media services like unified messaging, video conferencing, and team collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified Communications Manager consultants.
- CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to maintain your existing CallManager deployment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with PSTN networks and with clients operating outside the corporate perimeter like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver as-needed integration and troubleshooting expertise.
Video Conferencing for Teleworkers
A broad selection of voice/video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat, and screen sharing for both onsite workers and telecommuters. Many companies use multiple products to meet the needs of their different partners and clients. Progent's communications experts can assist your organization to manage your current conferencing ecosystem and enhance the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that enables presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist you to set up and manage Skype for Business client software to support your remote workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime allow as many as 32 concurrent users for video calls. For details about Progent's consulting services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and information with features that include IP voice and video calling, threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist you to optimize your network infrastructure to host them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, offering a powerful environment of applications that create a consistent user experience for exchanging data and ideas across a corporate network and on a wide selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange Server since their original publication and can help your company to configure these flagship collaboration products to optimize the productivity of your at-home workforce.
SharePoint uses web sites to enable collaboration and information delivery by offering policy-driven delivery of content, workflow, and tools for looking through company-wide information silos. SharePoint allows you to build protected web portals that permits at-home workers to see and edit aggregated corporate intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, visit SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, refer to deployment consulting services for Exchange.
OneDrive is Microsoft’s collaborative cloud-based storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers can retrieve them safely via a browser. Provided with Office 365, OneDrive enables remote workers to co-author files. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's support services for Microsoft OneDrive, go to Onedrive integration experts.
Cloud Integration for Teleworkers
Progent can provide fast and affordable online support for enabling organizations to build, manage and troubleshoot integrated hybrid network architectures that incorporate internal data centers, remote workers, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters fix problems with public cloud connectivity, identity, and security.
Azure is a leading family of public cloud software and services that enables you to utilize infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes over 100 services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity management with Azure AD, and plan data backup and recovery solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for remote workers by configuring and debugging firewall appliances and VPN tunnels. To find out about Progent's expertise for Azure, visit Microsoft Azure consulting services.
Office 365, now called Microsoft 365, is Microsoft's popular suite of client productivity applications and cloud-based services offered on a subscription basis. Microsoft applications and services are provided in a selection of bundles intended for users ranging from individuals and small offices to major enterprises. Progent can provide fast and easy remote access to experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the numerous subscription plans offered with Office 365 and configure 365 apps for your at-home workers to achieve top business value. To find out about Progent's consulting expertise for Microsoft Office 365, see Office 365 integration expertise.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and other advantages associated with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional assistance to guide you through challenging technical roadblocks and also offer comprehensive project management services to ensure your teleworkers have easy and safe access to your Office 365 Exchange Online environment. For details Progent's support services for Office 365 Exchange Online, visit Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud market and is the industry's biggest source of cloud-based services. Progent can provide fast and economical online access to cloud integration experts who can help your business to design, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local data centers and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to build a high-availability network model so your users have a productive computing environment whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting support.
Google Cloud is a popular set of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your organization to expand your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist your business to set up VMs on GCP Compute Engine, design a cost-effective storage system with Google Cloud Storage, and streamline access control for telecommuters with Google Cloud Identity services. Progent's consultants can also assist your business to use GCP's unified management tools to control and track your GCP ecosystem. For details, visit Google Cloud Platform consulting support.
Help Desk Support for Teleworkers
A sudden, company-wide switchover to a teleworker workforce, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services allow organizations to outsource or supplement their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk services leverage Progent's nationwide network of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to offer an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or update their current tickets, add information, and upload screen captures and relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Augmentation Service allows your business to supplement your current Help Desk Call Center organization by sharing delivery of Call Desk services transparently between your regular IT support staff and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a co-sourcing support solution utilizing the leading professional services automation platform for managing help requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your at-home workforce, see Progent's Support Desk augmentation Services.
Cybersecurity for At-Home Workers
At-home workers often run their personal computing devices and work in an unsecured environment. This increases their exposure to cyber threats and calls for careful use of firewalls, remote endpoint monitoring, and the creation of security policies that adhere to leading practices. Progent's veteran roster of certified data security experts can help your company to plan, deploy and administer a compliant security solution that guards sensitive information in networks that include teleworkers.
- Firewalls enable companies to create a network that can be securely utilized by local users and by telecommuters, mobile workers, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to configure and control appropriate permissions to various groups of users and to scale your network and modify your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent supports both new and legacy security appliances from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support expertise, visit firewall integration and support services.
- Online Endpoint Monitoring makes it easy to track the disparate devices utilized by telecommuters and either block or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on each protected endpoint device, monitoring all activity and using advanced machine learning and full execution context to detect zero-day threats at inception. When an attack is spotted, ProSight ASM immediately disconnects the impacted endpoint device from the corporate network to quarantine the malware. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices stay secure even if they are disconnected from the Internet. For details about ProSight ASM, see remote endpoint monitoring for teleworkers.
- Security Audits can assess the vulnerability of your network to all classes of outside and local security threats for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity inventory scanning for rapidly and affordably uncovering a wide variety of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security professionals with advanced certifications such as CISA, CISSP, and GIAC, can assist your business to audit your workflows and policies and assess your IT architecture to enable you to implement the highest level of protection for your at-home workers.
Data Protection for Remote Workers
The field of Data Protection involves backing up and restoring critical information in order to prevent data loss and reduce recovery time and effort in the event of storage problems resulting from hardware issues, programming glitches, operator mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially challenging to architect and manage in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Restore strategies for an at-home workforce must cover multiple kinds of user-owned endpoints. Progent offers quick remote help from consultants knowledgeable about a broad array of platforms for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud storage and features granular recovery and centralized management.
- Disaster Recovery/Business Continuity plans often envision circumstances that require a temporary switch to a work-at-home environment. Progent's senior disaster recovery preparedness consultants and business continuity specialists can assist your company to create, document and test a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for Remote Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager provides a centralized platform for safeguarding corporate data by controlling local, mobile, and home-based endpoints.
Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and securing mobile devices and applications. Managed endpoint devices can be user owned or business owned. Network admins managing the enrolled endpoint devices of teleworkers can use Intune to deploy and validate apps on devices, push patches and certificates, set up policies for accessing information and resources, set passwords, establish VPN tunnels, determine how home-based workers share information, set up threat defense, verify security compliance, and wipe corporate information from missing, stolen or decommissioned devices. Intune can be used with Apple iOS, Android, Windows, and macOS endpoints. To learn about Intune and how Progent can help you to use this platform to administer the endpoint devices of your at-home workers, see Intune telecommuter device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network managers to keep offsite endpoint devices up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual application delivery technology for authorization control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Key capabilities of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining an efficient telecommuter solution for your Garland, Texas company, call
An index of content::
Small Office Outsourcing Technical Support
Small Office IT Manager
Progent's Microsoft and Cisco certified computer engineers can provide advanced support for a wide array of technologies and can deliver that assistance remotely nationwide or onsite in select cities across the country and anywhere in California. Progent offers remote help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that include a mix of Microsoft and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex connectivity issues, plus the support of CISA-accredited security consultants to handle high-level security design and troubleshooting. Progent has delivered remote network support to businesses in every state in the U.S.
Engineer Herakles/QTS Test Lab
network piloting Lab Specialist
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery strategies, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers without sufficient in-house resources to configure proper pilot systems, the lab cuts capital costs and technical risk while keeping critical IT initiatives on schedule.
Microsoft Windows 2008 R2 Help and Support
Windows Server 2008 DirectAccess Remote Technical Support
Windows Server 2008 is an important advance in making information networks more protected and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent can assist your company benefit fully from the enhancements built into Windows Server 2008 by providing consulting, troubleshooting, training, staffing, network monitoring, and security expertise.
Consultancy VMware Data Recovery
Apple Mac Backup Consultant
Progent can provide affordable online access to consultants with expertise in a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and handhelds. Progent offers consulting support for all major backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist you to implement, upgrade, or maintain backup/restore systems for a range of environments including on-premises, edge to datacenter, cloud-based, or hybrid.
Implementation Services Microsoft Office 2003
Emergency Microsoft Office XP Network Designers
Progent’s computer outsourcing services for small businesses feature planning Server 2003, .NET, and Microsoft BackOffice systems, managing upgrades to XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-premises troubleshooting, resolving stubborn integration problems, and creating a company-wide security plan. Progent can help you maximize network availability and performance via zero-downtime technologies, redundant network topology, and proactive network monitoring. Progent also offers special project assistance for major upgrades and can assist with needs definition, resource identification, bill of materials development, vendor selection, procurement coordination, and professional documentation. Progent’s computer outsourcing help also includes training for office productivity products such as Microsoft Office XP.
CISSP-ISSAP Certified Cybersecurity Contractor
ISSAP Certified Cybersecurity Specialist
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous testing and significant work with network security design. ISSAP security experts possess in-depth knowledge of access management mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security consultants can assist your business with all phases of secure network architecture.
Online Troubleshooting Office 365 Single Sign On
Open Now Office 365 Deployment Readiness Remote Support
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have specific mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is completed on time and on budget.
24 Hour Redundant Internet Engineer
Redundant Internet Consulting Services
Progent's Cisco-certified IT engineers can help you create an economical, fault tolerant Internet connection architecture that can achieve non-stop Internet access through a broad array of fault tolerant Internet access technologies including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to utilize the most current techniques for 24x7 Internet access to build a cost-effective, fully redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet connections.
Specialists Microsoft Exchange Server Migration
Exchange 2003 to Exchange 2010 Upgrade Consulting Services
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the value of Microsoft Exchange 2010 for your business and can help you to plan and carry out an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will offer quick return on investment by increasing your productivity, lowering the expense of equipment and support, streamlining management, and consolidating your vital communications platforms.
Questions about Cisco Certified Home Based Virtual Office
Q and A about Recruiter Cisco Consultant Telecommuting Jobs
For answers to frequent enquiries concerning becoming employed by Progent, visit Consulting at Progent Questions and Answers.
Meraki Air Marshal Online Troubleshooting
Meraki Cloud Management IT Consulting
Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for unified management.
OS X Technical Support Engineers
Professional macOS Troubleshooting
Progent provides national remote help and consulting services for companies that operate Apple Mac OS X networks or whose information systems feature a mix of Apple macOS and OS X with Microsoft technology. Progent's engineers can provide macOS and Mac OS X users a range of IT services including desktop assistance, migration to the most recent version of Mac OS X from other earlier versions of Apple macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote IT help offers optimum leverage for your IT budget by protecting client productivity and limiting the time billed for network repair services. Advanced remote support technology and experienced technicians and consultants allow Progent to handle most IT problems without wasting time and expense by going to your location. In the vast majority of cases your network issues can be remediated over the phone or via a mix of telephone help and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP certified security specialists to help you with the most challenging system issues.
Branch Location Remote Support
24x7x365 On-site Technical Support Remote Office
Years of background delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique ability for supporting branch offices that require IT help with the flexibility common to with small companies but which includes effective communications, thorough documentation, and adherence to enterprise IT protocols. If your corporation has a branch office situated anywhere in California or any area covered by Progent's consultants, Progent can provide a wide range of onsite and on-line IT support services and system architecture expertise.
Cisco PIX 500 Firewall Migration Consultant
CCNP Certified Security On-site Support
Cisco's PIX firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and Progent can in addition help you assess if you should migrate to more current firewall technology available from Cisco. Progent's Cisco technology experts can help your company plan and implement an efficient migration to Cisco ASA 5500-X Series firewalls following industry best practices.
ISSAP Certified Cybersecurity Consultant Services
Consultant CISSP-ISSAP Cybersecurity Architecture
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through thorough testing and extensive work with network security architecture. ISSAP consultants have comprehensive knowledge of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-premier security consultants can assist your business with all aspects of secure network architecture.
Emergency Catalyst 9130AX Access Point IT Consultant
Catalyst Wi-Fi 6 AP Layout On-site Technical Support
Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point experts can provide economical online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Microsoft Lync Server 2013 IM Configuration
Lync Server 2013 conference bridges Professionals
Lync 2013, renamed Skype for Business, allows businesses of all sizes to create a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with app sharing, and both IP and PSTN calling enabled for a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system architects can help your company to evaluate the advantages of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and future goals, implement Lync Server 2013 so as to speed up your return on investment, and provide live online and onsite training to your IT staff and end users. Progent offers expertise in key components of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 apps including Outlook and PowerPoint.
Information Transfer Troubleshooting
IT Training Remote Consulting
Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.
Consultant Price Design Consultant
Value Pricing Technical Support Organizations
Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
Network Consulting Fault-tolerant system
IT Consultants Microsoft Windows Server 2008 Clustering
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small and mid-size businesses to reduce system downtime by offering cost-effective remote consulting services for disaster recovery/business continuity planning, fault-tolerant network design, backup/restore systems, and non-disruptive system maintenance. Progent’s business continuity experts can assist your company to plan and validate a sensible business continuity strategy that matches your business goals and IT budget. Progent’s disaster recovery specialists can assist you to design, implement, and manage fault-tolerant technologies including non-stop Internet access, virtualized servers, clustering, network load balancing, transparent off-site backup, and multi-location data centers.
Non-stop Interoffice Connectivity Consulting
24x7x365 Specialists Non-stop Interoffice Connectivity
Progent’s non-stop inter-site connectivity and 24x7 system infrastructure consultants can help small organizations create zero-downtime Interoffice connectivity through fully redundant networks with automatic failover. Progent’s Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks based on fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide affordable 24x7 interoffice networking.
ISA Server Consulting Services
Top Rated ISA Server Consultant
Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 experts can assist you to plan, deploy, and manage an implementation of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, speed and ease-of-use that your company needs.
Windows Active Directory Network Consultant
Windows 2008 Active Directory Support and Setup
Microsoft Windows Enterprise Directory requires significant practical experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier engineers are skilled in designing, deploying, and maintaining complex Enterprise AD installations. Progent’s fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, dealing with legacy legacy version configuration objects in online Active Directory environments, and fixing failed configurations of Active Directory and AD-integrated applications.
Microsoft Exchange 2016 Migration Planning Technology Consulting
Consultant Services Microsoft Exchange Server 2016 Upgrade Planning
Progent can help your business in any and all facets of your migration to Microsoft Exchange Server 2016 including planning high availability system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.
Professional MetroCluster Switch Integration
MetroCluster Management Professional
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with replication to deliver rapid, zero RPO disaster recovery (DR) between sites that are as far as 185 miles (300km) apart from each other. Progent's team of seasoned IT experts can assist you to design, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that meets your technical requirements and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by providing guidance with tasks like assigning disk pools and shelf IDs, determining aggregate layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and verifying your disaster recovery system to show compliance with industry standards and regulatory requirements.
CISSP Certified Expert Small Business Network Management
Small Business Information Technology Outsourcing Company
Progent provide businesses of all sizes enterprise-class network remote or on-premises consulting for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security consulting for businesses varying in size from the small office to the global enterprise.
Meraki Wave 2 AP Online Help
Remote Support Services Meraki Cloud Management
Progent's Cisco Meraki wireless access point experts offer online and on-premises support services to assist organizations of any size to design, deploy, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless networks for sites that range from a teleworker's home or a branch office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology such as switches, routers and firewalls to create a seamless ecosystem that provides identical access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or device.
ISA 2004 Firewall Online Support Services
ISA 2004 Firewall Specialist
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience developing corporate security solutions for IT networks with many locations, remote workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that supports your information security needs without restricting your productivity.
3504 wireless controller Online Consulting
3504 wireless controller Support and Integration
Catalyst line of wireless controllers simplify the management of Wi-Fi LANs by unifying the provisioning and management of wireless APs, optimizing wireless throughput by limiting the effect of RF congestion, enhancing wireless availability with rapid auto-failover, and strengthening data security by identifying cyber threats and analyzing traffic content based on user type and locale. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller solutions.
ISA 2004 Standard Edition Server Network Engineer
Remote Support Services ISA 2004 Standard Edition Server
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive backgrounds creating Microsoft-based security solutions for IT networks with many locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small business design and deploy an installation of ISA Server 2004 that meets your information security requirements without restricting your productivity.
24x7 Engineer CISM Certified Cybersecurity Management
24 Hour Engineers CISM Certified Security Management
Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of skill that information security managers are expected to learn. CISM provides executive management the assurance that consultants who have earned their CISM credential have the experience and capability to deliver efficient security management and consulting services.
Windows Server 2012R2 Active Directory Specialist
Windows 2012 R2 IT Consultants
Progent's certified professionals can help you to assess the business value of Windows Server 2012 R2 for your company, develop pilot systems and migration strategies, tune your network for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support staff, create a corporate-wide security strategy, streamline network management, help with application development, and build and test a disaster recovery/business continuity plan.
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