Expanding your remote workforce can have a major impact on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to plan, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Garland company to pick the appropriate technologies and follow best practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent offers support services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Garland, Texas businesses to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.

Network Infrastructure for Telecommuters
Configuring the physical and software infrastructure needed for an at-home workforce can be particularly complicated if you must manage a mix of worker-owned hardware such as desktop computers and laptops, routers, and wireless APs from different manufacturers and with a variety of OS software and firmware releases. Progent's background delivering online support for both legacy and modern technologies in virtual office solutions enables you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to help your company to implement a productive work-at-home ecosystem include:

  • VPN connectivity makes it possible to establish a safe tunnel for authorized at-home employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can help you to deploy and manage VPN access between your at-home workforce and your key network resources by providing online VPN configuration consulting. For businesses using Cisco's ASA firewalls, Progent's Cisco ASA consultants can help your remote workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products allow a teleworker to view and use a data center computer's desktop. This provides network managers substantial control over the computing ecosystem of at-home employees and ensures remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers connect at-home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewall services. Progent offers expert online consulting for integrating routers from all major vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically supporting families and visitors, are frequently used by at-home employees to access their router for work. This can cause throughput and security issues. Progent can help businesses to mitigate these issues by providing expertise like Aironet configuration expertise, Cisco-certified Meraki wireless installation expertise, and Ubiquiti WiFi access point setup help.
  • Internet access solutions affect the performance and availability of connections between at-home workers and the corporate network. Business-critical applications may require backup Internet access in case the primary connection breaks. Progent offers guidance for picking service providers, picking sensible service bundles, and integrating high-availability Internet access. Refer to Internet access solutions.

VoIP Integration for At-Home Workers
Expanding the company PBX environment to accommodate remote users is vital to maintaining a productive at-home workforce. A broad range of cloud-based IP voice platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's current or older platforms for VoIP management. Progent can assist businesses of any size to design or tune a telecommuter VoIP service that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice consultants can provide advanced support to assist businesses optimize their existing Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, see CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other legacy VoIP products, visit CallManager expertise.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your WAN architecture to support these VoIP solutions and provide on-demand configuration and debugging expertise.

Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing platforms from leading vendors support virtual meetings, video conferencing, chat, and screen sharing for both local users and teleworkers. Many companies use multiple conferencing products to accommodate their various partners and customers. Progent can assist you to manage your existing voice/video conferencing environment and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading communications product that supports real-time presence, instant messaging, voice and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to configure and manage Skype for Business client software to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone platform for compatible iOS and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support up to 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based recording, plus editing and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex and for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with capabilities that include video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these conferencing platforms and assist you to tune your network architecture to run them.

Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a cohesive user interface for sharing information throughout a corporate network and on a wide range of endpoints. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to tune these critical collaboration platforms to optimize the effectiveness of your remote workers.

SharePoint Server Configuration Consultants for At-Home WorkersSharePoint uses web entities to enable collaboration and knowledge sharing by offering policy-driven access to data, business processes, and tools for looking through company-wide information silos. SharePoint permits you to build secure portals that allows at-home workers to view and edit consolidated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting services, visit SharePoint integration and development consulting.

Exchange Integration Experts for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see deployment consulting for Exchange.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and co-workers anywhere can access them securely via a web browser. Provided with Office and Microsoft 365, OneDrive allows at-home employees to co-author documents. Edits made offline are automatically synced when you go back online. For information about Progent's expertise for Microsoft OneDrive, go to Microsoft Onedrive integration experts.

Cloud Integration for Teleworkers
Progent offers advanced remote assistance for helping businesses to create, maintain and troubleshoot integrated network models that include internal data centers, remote workers, branch offices, plus public cloud resources. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud connectivity, authentication, and cybersecurity.

Azure Integration for At-Home WorkersAzure is a popular platform for cloud software and services that allows you to use IT infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services including the ability to host Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help you to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery solutions with Azure Backup. Progent can also show you how to create secure access to Azure services for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's consulting services for Azure, go to Azure consulting.

Microsoft 365 Integration Services for TelecommutersMicrosoft 365, previously branded Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services available by subscription. Office applications and services are provided in a variety of bundles intended for customers ranging from students and small offices to large corporations. Progent offers fast and affordable remote access to consultants knowledgeable about Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent can help your business to assess the various subscription plans available for Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. For details about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting support.

Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Exchange Online provides the advantages of reduced costs for physical infrastructure, easier management, on-demand scaling, high reliability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, enabling customers to create hybrid information systems. Progent's Exchange experts are available for as-needed assistance to guide you past tough technical roadblocks and can also provide comprehensive project management outsourcing to ensure your at-home workers have easy and safe access to your Exchange Online environment. For details Progent's expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS Integration Services for At-Home WorkersAmazon AWS is a trailblazer in the public cloud computing market and is the world's biggest provider of cloud services. Progent can provide fast and affordable online access to cloud integration consultants who can help your business to plan, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to create a high-uptime network model so your employees have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the move. For information about Progent's expertise for Amazon AWS, see Amazon AWS integration services.

Google Cloud Platform Integration for Remote WorkersGoogle Cloud Platform is a popular suite of cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist you to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can help you make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud Platform services. Progent can help you to set up VMs on GCP Compute Engine, design a cost-effective storage solution with GCP Storage, and simplify access control for telecommuters with GCP Cloud Identity. Progent's experts can also help you to use GCP's unified management tools to administer and track your Google Cloud environment. For information, visit Google Cloud Platform (GCP) consulting support.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide transition to a telecommuter business model, which could be activated by a pandemic or as an element of a disaster recovery process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services make it possible for businesses to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online technical support experts combined with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or revise their active tickets, enter details, and append screen captures and attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Call Center team by sharing delivery of Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model based on the number one professional services automation tool for managing service requests and ticketing, assigning responsibility, tracking progress, and generating reports. For details about how Progent's Call Desk Augmentation Services can help your company to provide world-class technical support to your at-home workforce, visit Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
Work-from-Home (WFH) workers commonly use their own devices and often operate in an unsecured physical space. This situation multiplies their susceptibility to malware attacks and requires careful deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, thorough end-user education, and the development of security policies built on best practices. Progent's seasoned roster of cybersecurity support experts can assist your business to plan, configure and maintain an effective cybersecurity solution that protects critical IT resources in networks that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network environment that can be securely utilized by on-premises users as well as by telecommuters, mobile workers, vendors, clients, and other stakeholders. Modern firewall devices allow you to assign and control appropriate permissions to various groups of users and to expand your network and modify your cybersecurity posture as your company evolves and as cyber threats become increasingly complex. Progent supports both current and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration expertise, go to firewall integration and support expertise.

Remote Endpoint Monitoring and Management Services for TelecommutersRemote Endpoint Monitoring makes it possible to track the disparate devices used by at-home workers and either block or identify and respond to modern threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on each secured endpoint device, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to detect new attacks before they can spread. When an attack is discovered, ProSight ASM immediately isolates the impacted endpoint from the network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for remote workers.

Two-factor Authentication Services for At-Home WorkersProgent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of external and internal security attacks for a network that includes at-home workers. Progent can run online, automated security analysis scanning for quickly and economically uncovering a broad range of security holes that can be found over the Internet. Progent's security audit consulting services, which can be managed by security experts with advanced credentials including CISA, ISSAP, and GIAC, can help your business to evaluate your processes and governance policies and assess your WAN architecture to allow you to design top-level protection for your teleworkers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated threat assessment of your at-home environment and your internal and perimeter networks so you can expose, rank, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure in order to evaluate your current security posture. Progent can also help you to harden your existing network security and can help you to design and implement a unified cybersecurity strategy that simplifies management and delivers optimum protection for on-prem, cloud-based, at-home, and perimeter IT resources. To learn more details about Progent's vulnerability assessment services based on on NodeZero's penetration test platform, see Consulting Services for NodeZero's PEN Test Platform.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper about critical areas to concentrate on for protecting an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Remote Workers
Data Protection involves backing up and recovering critical information in order to prevent data loss and minimize recovery time in case of storage system failures resulting from hardware issues, software hiccups, user error, cyber attack, or other causes. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Restore strategies for an at-home workforce must address multiple kinds of user-owned endpoint devices. Progent offers fast remote help from consultants knowledgeable about a broad array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and centralized management.
  • Disaster Recovery/Business Continuity strategies typically anticipate scenarios that call for a quick switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity consultants can assist your business to create, document and validate a DR/BC plan that includes the process of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified solution for safeguarding corporate data by controlling on-premises, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Remote endpoint computers can be user owned or company owned. Network administrators managing the enrolled endpoint devices of telecommuters can use Intune to deploy and validate applications on managed devices, push patches and certificates, set up policies for permission to access data and resources, set passwords, create VPN connections, determine how teleworkers share data, set up threat protection, verify security compliance, and wipe corporate information from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X devices. To learn about Intune and how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workers, visit Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) platform that helps network managers to keep off-premises endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery platform for authorization control, app management, and setup management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top features of VMware Workspace ONE include rapid remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy set up and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based services. To learn about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Garland, Texas organization, phone 1-800-993-9400 or visit Contact Progent.