Immediate Online Technical Support for Garland Texas Information Networks
For businesses in Garland Texas, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to solve most network problems rapidly. Efficient support lowers direct costs since service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your location. Your company saves additionally in incidental costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to typical online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick solutions somehow turn into major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to link to your company's computer system remotely without compromising system security.
Progent's powerful service reporting application includes thorough documentation describing the service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support provided to each client by any Progent engineer. This history of issues and resolutions is structured as a quickly retrievable internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to vendors' internal product engineers so Progent's remote service specialists are able to arrive at the most efficient solutions quickly.
Remote technical support services provided by Progent to businesses in Garland Texas include:
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers can deliver computer repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help you business to install, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and indicates a consultant's technical skills at the master level. Cisco CCIEs can deal with the most difficult challenges occurring in network infrastructure design, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management utilities and developing workarounds or locating software patches. CCIEs offer excellent cost-effectiveness because their broad experience permits them to fix problems rapidly. In many cases, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your computer system via sophisticated remote troubleshooting technology to perform fast, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer assistance with the complete line of Cisco's popular family of connectivity appliances. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions to improve the defenses of your Windows, macOS and OS X, Linux network against assaults or help your company to clean up quickly after a damaging penetration. Security consulting services offered by Progent include: comprehensive data security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for recovering services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a broad range of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's special online consulting solutions include:
How Your Garland Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of veteran information technology consultants provides your customers in Garland Texas quick assistance from an effective technical support group with extensive background providing telephone-based help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's intent is to resolve instead of simply report technical problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote professional engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Garland Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into network outages, system monitoring can head off inconvenient and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Garland Texas, Progent's phone-based network support specialists are ready to provide expert and cost-effective system help whenever your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Garland organization works with a regular independent consultant or employs a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected network crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Offices in Garland Texas
Progent's remote technical help services allow your Garland company to enjoy the benefits of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business worth by being increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your on-site IT resources
For most offices in Garland Texas, local network service resources, whether consisting of outside consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, IT crises can occur when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these cases, Progent's online support experts offer a convenient, fast, and economical way to augment your regular resources and to pass on valuable information to improve your ability to resolve future issues locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller offices commonly rely on independent freelance service providers. Although independent consultants carry less overhead than larger consulting companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may require your business to wait for assistance during an emergency. As your business expands, system downtime and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve support expertise to insure your network remains available.
- Create a Solid Foundation for Smooth Growth
Businesses often begin with an IT system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure that can provide the solid foundation to handle vital business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller companies require advice and technical education to navigate through an increasingly complex maze of product options capable of promoting business success and improving efficiency. Businesses hardly need a network consultant who is motivated to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT expertise with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of IT service, executing a wide range of technical tasks for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.