Immediate Remote Troubleshooting for Garland Texas Networks
For companies located in Garland Texas, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's online technical support engineers offer exceptional value because they have the practical experience and have access to the advanced tools necessary to solve most information system issues quickly. This lowers direct expenses since solutions use up fewer billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with indirect expenses by reducing or avoiding system outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions manage to end up as large invoices. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of optimized tools and field-proven processes that permit the maximum degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to communicate with your company's system without violating network security.
Progent's proven customer support database application includes extensive histories for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services provided to each client by any engineer. This database of problems and fixes is stored as an easily accessible proprietary database that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote service experts can find optimal resolutions quickly.
Remote support provided by Progent to businesses in Garland Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert online service experts can provide computer repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration support, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the expert level. CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, installation, maintenance, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep expertise permits them to resolve problems rapidly. In typical instances, less qualified consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art on-line support technology to perform quick, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure appliances. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security services offered by Progent cover comprehensive information security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Garland Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk Call Center software products to handle the special requirements of your business, or adding occasional phone support staff to work with your internal Call Center resources to handle unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of veteran network experts offers your clients in Garland Texas fast assistance from a reliable support group with substantial background providing phone help and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial driver of business productivity, and Progent's policy is to resolve and not merely report technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Garland Texas online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your business so that your IT support is proactive and automated. By detecting potential trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive service breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by multiple OS platforms.
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Garland Texas, Progent's phone-based network support engineers can provide expert and affordable system help the moment your company requires it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Garland business deals with a local freelance consultant or maintains a full time IT staff that can deal with ordinary computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to solve unexpected network emergencies or particularly complicated integration problems.
Details of Progent's Online Computer Support for Garland Texas
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer offices in Garland Texas the greatest leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk services and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Garland Texas and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum charge for phone help and asks for no monthly retainer for support services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support services include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise for specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Office Project Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that align with the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online connectivity permits Progent's service experts to see exactly what your users see. This makes it easier to produce quick fixes to issues that might otherwise demand an expensive onsite visit. State-of-the-art online access tools and experienced technicians together enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High Network Uptime
For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious offices whose workers require instant access to a Help Desk service with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical expertise, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional experience, at the forefront of IT support, performing a broad range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.