Immediate Online Troubleshooting for Garland Texas IT Networks
Urgent Phone Support for Garland NetworksFor companies in Garland Texas, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to solve most information system issues quickly. This reduces direct expenses because solutions require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. Unlike many online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick fixes manage to turn into large bills. Progent's penchant for handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-proven processes that permit the maximum level of effectiveness for online help and repair for information networks of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's network remotely without breaching system security.

Progent's sophisticated service reporting application maintains detailed histories for all service that Progent's customers have received. Progent's staff consultants have the benefit of the details of services rendered to each customer by every engineer. This history of issues and solutions is stored as a quickly accessible internal knowledge base that allows Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote consulting specialists can come up with the best solutions promptly.

Remote technical support services provided by Progent to clients in Garland Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Call Center consulting services can guide you in establishing an effective new Call Center or revamping your current organization, selecting or enhancing Call Center software to meet the unique needs of your company, or providing temporary online personnel to supplement your in-house Help Desk group to deal with unusually busy situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants gives your clients in Garland Texas immediate access to a large network service group with years of experience offering phone help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk perception as a significant driver of business success, and Progent's intent is to solve and not merely document network issues.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting support and training in special business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom development, and training services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Garland Texas remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so that your network support is proactive rather than reactive. By detecting possible issues before they result in full-scale emergencies, automated monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on multiple platforms.
How Your Garland Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Garland Texas, Progent's phone-based computer support engineers can deliver expert and affordable system help the moment your business needs it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Garland organization deals with a local freelance support technician or employs an in-house IT staff that can deal with typical network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to solve sudden system crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Garland Texas
Progent's online IT consulting services enable your Garland company to realize the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    With most companies in Garland Texas, local computer service providers, whether represented by freelance consultants or an internal maintenance staff, can solve the majority of technical problems. On the other hand, major troubles can occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your usual service people. In these instances, Progent's on-call service specialists provide an easy, quick, and budget-friendly solution to supplement your local help and to transfer valuable information to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people have less overhead than big support organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may require your company to go without help during an IT crisis. As your network grows, system downtime and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup service expertise to insure your network remains up and running.

  • Build a Solid Basis for Smooth Growth
    Companies often start with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and extensive IT expertise to upgrade to a network architecture that can offer the solid foundation to handle critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies need advice and technical training to negotiate an ever more complicated maze of product options available for accelerating business success and enhancing productivity. They hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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