Fast Remote Help for Garland Information Networks
Urgent Online Consulting for Garland NetworksFor companies in Garland or anywhere in Texas, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to resolve most network problems quickly. This reduces direct costs because service calls use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes somehow turn into large tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which permit the highest level of effectiveness for remote consulting and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your company's system remotely without compromising network security.

Progent's sophisticated technical support database system maintains thorough documentation for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to each Progent customer by every consultant. This history of problems and fixes is structured as an easily accessible proprietary database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from manufacturers' internal support staff so Progent's remote service specialists are able to come up with the best resolutions promptly.

Online support available from Progent to businesses in Garland and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are well suited for businesses who don't have the resources to assemble and manage an internal Help Desk but who need quick communication with a reliable Help Desk with professional phone support as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless supplement to your established Help Desk staff. Progent's Virtual Call Center can operate as a an escalation alternative to resolve the toughest technical challenges, or be available in hectic situations when your regular support engineers are swamped.

    Progent's Call Center team of veteran information technology professionals offers your clients in Garland or anywhere in the state of Texas rapid contact with an efficient network service resource with extensive experience providing telephone-based support and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center recognition as a significant enabler of business productivity, and Progent's intent is to fix instead of just record network problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth consulting support and training in key application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Garland, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they cause network outages, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a combination of OS platforms.
How Your Garland Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Garland or anywhere in the state of Texas, Progent's phone-based network support specialists can provide expert and cost-effective system support the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Garland office has a local independent support technician or maintains an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to fix sudden network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Garland
Progent's online network troubleshooting services enable your Garland company to have the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive greater strategic worth by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Garland or anywhere in Texas, nearby network support providers, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of network issues. However, IT crises sometimes spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support people. In these situations, Progent's on-call service professionals offer an easy, fast, and affordable solution to augment your local resources and to convey valuable information to increase your capability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses commonly depend on individual freelance service providers. While freelance consultants carry less overhead than larger support companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may force your company to go without help during an emergency. As your business expands, network unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown onto a shaky foundation. When a network grows, stability and expandability issues can impede the success of the business. These poorly designed systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to provide the solid foundation to handle critical business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller offices need guidance and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business growth and enhancing productivity. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of technical background, refined remote support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, in the trenches of IT support, executing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you pay just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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