Immediate Online Troubleshooting for Garland IT Networks
For organizations in Garland or anywhere in the state of Texas, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. This lowers direct costs since solutions use up fewer billable minutes. Remote support also eliminates the cost of sending a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay just for the support that you receive. Unlike typical online service firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast fixes somehow turn into big invoices. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested processes that promote the maximum degree of effectiveness for remote technical support and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's Technical Response Center to connect to your company's network without compromising network security.
Progent's sophisticated customer support database application stores comprehensive records for all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help rendered to every Progent customer by every Progent engineer. This database of issues and solutions is structured as a readily accessible support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft make available additional extensive support databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists can find the best solutions promptly.
Online support available from Progent to customers in Garland and throughout the state of Texas include:
Certified Windows Support
Progent's Microsoft-certified remote service professionals can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a broad variety of platform support services including
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most stubborn problems surrounding network planning, deployment, administration, security, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent value because their broad expertise permits them to find solutions for problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your environment using sophisticated remote support tools in order to provide fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking products. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Aironet Access Points consulting support, Cisco WiFi controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Experts
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate rapidly after a serious penetration. Security services available from Progent include: in depth information security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Garland Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to create an in-house Help Desk but who require fast access to an efficient Help Desk Call Center with professional phone support plus the expertise to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and acts as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Help Desk can serve as a an escalation resource for the toughest technical challenges, or be available in overflow instances when your regular support engineers are swamped.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Garland or anywhere in the state of Texas rapid assistance from an efficient technical support group with substantial experience delivering phone help and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a major driver of business productivity, and Progent's goal is to fix rather than simply document IT issues.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers remote advanced engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Garland, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your network support is proactive and automated. By spotting potential issues before they evolve into network outages, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a mix of platforms.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Garland or throughout the state of Texas, Progent's online computer support specialists can provide expert and cost-effective IT support the instant your organization has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Garland business works with a local independent consultant or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix sudden system crises or particularly complicated integration problems.
Features of Progent's Online Network Support for Garland
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give companies in Garland or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk Call Center services and system management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to businesses in Garland and is also ideal for customers in more remote regions of Texas that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and continuing training.
- By the Minute Billing to Reduce Costs
Progent offers remote support on a by-the-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online help and imposes no periodic retainer for services provided during normal working hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL 2016 Software Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive IT solutions that fit the unique needs of your company.
- Advanced Remote Connectivity Software
Protected online connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly onsite service call. Effective remote access software and experienced technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for Maximum System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.