Fast Remote Help for Garland Information Networks
Fast Online Help for Garland SystemsFor organizations located in Garland or anywhere in Texas, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most network problems rapidly. Efficient support lowers immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which allow the highest level of effectiveness for remote help and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to connect to your network remotely without violating system security.

Progent's sophisticated technical support database system includes comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support delivered to each Progent customer by every Progent consultant. This archive of anomalies and solutions is structured as an easily searchable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine optimal resolutions promptly.

Online support services provided by Progent to companies in Garland and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick access to an efficient Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent’s Virtual Help Desk is designed for bigger businesses and operates as a transparent supplement to your established Call Center staff. Progent's Virtual Help Desk can operate as a an escalation alternative for complex computer system problems, or be ready in hectic situations when your regular resources are too busy.

    Progent's Call Center staff of experienced information technology consultants provides your customers in Garland or anywhere in the state of Texas rapid assistance from a large network service group with substantial experience delivering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's goal is to resolve instead of simply record network problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers phone-based professional engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Garland, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your network maintenance is proactive and automated. By anticipating looming problems before they cause downtime, automated monitoring can minimize inconvenient and costly information system crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a combination of operating systems.
How Your Garland Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Garland or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver professional and economical IT support the instant your company has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Garland organization has a regular independent support technician or employs an in-house IT staff that know how to deal with typical network issues, Progent’s Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to address unexpected network emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Companies in Garland
Progent's online technical help services enable your Garland business to enjoy the benefits of timely, expert network support without the cost of maintaining an in-house IT organization. Your network will acquire added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most companies in Garland or anywhere in Texas, local computer service resources, whether consisting of independent consultants or an in-house IT staff, can deal with typical network problems. However, serious problems can spring up when local resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service technicians. In these instances, Progent's online support professionals offer an easy, quick, and economical way to augment your regular help and to pass on valuable knowledge to improve your capability to resolve future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller businesses often depend on independent freelance consultants. Although freelance service people carry smaller internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your company to go without help during an IT crisis. As your business expands, network downtime and problems with critical applications become more costly. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support experts to insure your IT system is always up and running.

  • Build a Solid Basis for Seamless Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such badly built systems need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure able to provide the solid foundation to meet critical business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies need guidance and technical training to navigate through an increasingly complex maze of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just expert IT capability, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.