Fast and Affordable Remote Help for Garland Computer Systems
For organizations located in Garland or anywhere in Texas, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-certified security experts to help with advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. This reduces direct expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast fixes manage to end up as large tabs. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes which ensure the maximum degree of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to connect to your system without breaching system security.
Progent's powerful service reporting system keeps detailed documentation for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of support rendered to every client by every engineer. This history of trouble tickets and repairs is organized as a readily searchable support database that allows Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to vendors' internal product engineers so Progent's online service experts are able to determine the most efficient solutions quickly.
Online support provided by Progent to companies in Garland and throughout the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration support, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help you business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most difficult problems encountered in network planning, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs provide excellent value because their deep expertise permits them to resolve problems rapidly. In common instances, less seasoned service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of networking devices by providing services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up rapidly after a serious penetration. Security solutions available from Progent cover comprehensive data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; installing firewalls; designing safe techniques for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to address a wide array of information technologies such as network architecture, email systems, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special online engineering services include:
How Your Garland Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or customizing Help Desk Call Center software products to meet the particular needs of your corporation, or adding occasional phone support staff to supplement your existing Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran network experts offers your workers in Garland or anywhere in the state of Texas instant communication with a reliable support group with extensive experience offering phone support and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's goal is to solve and not merely record IT issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based professional consulting support and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Garland, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your IT support is proactive and automated. By uncovering emerging problems before they evolve into downtime, system monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks powered by multiple operating systems.
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Garland or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to provide expert and economical IT help the instant your company requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Garland company works with a regular independent support technician or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to fix sudden system crises or particularly complex integration projects.
Features of Progent's Remote Network Services for Garland
Progent's online support, Internet-based repair, system security expertise, and system administration services give companies in Garland or throughout the state of Texas the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or full-time Help Desk support and system management, Progent's experts can provide your company world class network support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to offices in Garland and is also ideal for networks in more remote areas of Texas that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a per-minute billing plan, so you pay only for the support you use. Progent requires no minimum fee for online service and requires no periodic retainer for services delivered during normal working hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists who have skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Software Design
Apple Macintosh Help
Amazon MWS Programming and Debugging
By providing a full service centralized source for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough IT solutions that fit the specific needs of your business.
- Sophisticated Remote Connectivity Tools
Protected online access allows Progent's support experts to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise require an expensive onsite visit. Sophisticated remote connectivity software and experienced technicians together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite support and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the front lines of network service, performing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services provided during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.