Immediate Remote Help for Garland Computer Systems
For companies in Garland or anywhere in Texas, Progent provides online support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support expertise is especially important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where quick solutions somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven processes which ensure the highest degree of efficiency for online technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to interface to your system without compromising corporate security.
Progent's proven service reporting application stores detailed documentation for all support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of support rendered to every Progent customer by any consultant. This archive of trouble tickets and responses is structured as a conveniently exploitable proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and permit quick response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to determine the best solutions quickly.
Remote technical support services provided by Progent to customers in Garland and throughout the state of Texas include:
Authorized Windows Support
Progent's Microsoft-qualified remote service professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to assist your company to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and certifies a person's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most challenging problems surrounding network design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional value because their deep expertise enables them to solve problems quickly. In typical cases, less experienced service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your network using state-of-the-art remote support technology to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide help for all of Cisco's popular selection of infrastructure products by providing consulting services such as:
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can improve the defenses of your Windows, macOS and OS X, Linux network against attacks or assist your business to recover quickly following a damaging penetration. Security support services available from Progent include: in depth network security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile access; securing your messaging system against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide range of information technologies such as network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help resolving problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Garland Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for organizations who lack the money or time to build and maintain an in-house Help Desk but who need fast access to an efficient Help Desk Call Center with proficient phone support as well as the ability to escalate complex tasks to advanced engineers.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or improving your current organization, evaluating or modifying Call Center software products to handle the special requirements of your corporation, or adding occasional phone support staff to supplement your internal Help Desk team to handle unusually busy situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology experts provides your clients in Garland or anywhere in the state of Texas fast contact with a dependable technical support group with substantial experience offering telephone-based consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a major driver of company success, and Progent's policy is to resolve instead of simply record IT issues.
- Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver businesses in Garland, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your network support is proactive and automated. By exposing emerging problems before they expand into crashes, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by multiple operating systems.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Garland or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver effective and cost-effective system support the instant your company needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Garland office works with a regular independent consultant or employs an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to solve sudden system crises or especially complicated integration projects.
Benefits of Progent's Network Help for Companies in Garland
Progent's remote support services allow your Garland company to realize the benefits of immediate, expert IT support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:
- Seamless remote extension of your on-site support resources
With most offices in Garland and throughout Texas, nearby network support resources, whether made up of independent consultants or an internal IT staff, can take care of typical network problems. However, major troubles can spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these situations, Progent's online support experts give you an easy, fast, and economical solution to augment your regular resources and to pass on useful knowledge to improve your ability to deal with future problems locally.
- Less Dependence on Individual Consultants
For IT support, smaller offices commonly depend on independent freelance consultants. While independent consultants have smaller overhead than big service firms and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may force your business to go without help during an IT crisis. As your business expands, network downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to insure your IT system is always up and running.
- Build a Scalable Foundation for Smooth Growth
Businesses often start with an IT architecture created on a modest budget. Without a strong framework, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly built environments need careful assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture able to provide the stable foundation to handle current business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller organizations require advice and technical education to negotiate an increasingly complex array of technology alternatives available for promoting business growth and improving productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to every customer. The practice of documenting and organizing support activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.