Fast Online Troubleshooting for Garland Computer Systems
For companies located in Garland or anywhere in the state of Texas, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced technology necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike many online service organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where fast repairs manage to turn into big tabs. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized technologies and field-proven methodologies that permit the highest level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your company's environment remotely without violating system security.
Progent's sophisticated technical support database system includes thorough histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services rendered to every Progent customer by every Progent engineer. This history of trouble tickets and repairs is structured as an easily retrievable proprietary knowledge base that permits Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other vast technical databases and allow priority access to vendors' internal engineering staff so Progent's online consulting experts can find optimal solutions quickly.
Remote technical services available from Progent to businesses in Garland and throughout the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-premier remote support engineers can provide network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration support, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to assist you business to install, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs can deal with even the most complex challenges occurring in network design, deployment, management, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to resolve problems rapidly. In common instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your environment using the latest remote support technology in order to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products by offering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to recover quickly following a serious breach. Security services available from Progent include: comprehensive data security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email system against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide spectrum of computer technologies such as system architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight suite of outsourced network management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your Garland Business Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or customizing Help Desk Call Center application software to address the unique requirements of your corporation, or adding occasional online staff to work with your existing Call Center group to deal with unusually busy situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center team of veteran network experts offers your workers in Garland or anywhere in the state of Texas fast access to a reliable technical support group with extensive background offering telephone-based support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a key enabler of business efficiency, and Progent's intent is to solve instead of just report network issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team provides online advanced consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Garland, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive rather than reactive. By spotting looming problems before they grow into downtime, remote monitoring can ward off disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of OS platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Garland or throughout the state of Texas, Progent's phone-based computer support specialists are ready to provide expert and affordable system help the moment your business needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Garland organization relies on a regular freelance support technician or maintains a full time organization that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to fix sudden network emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Offices in Garland
Progent's remote technical help services allow your Garland company to have the benefits of timely, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic worth by being more reliable, productive, and protected. Advantages to your business include:
- Seamless virtual extension of your local support resources
For most businesses in Garland and throughout Texas, local network service resources, whether made up of independent consultants or an in-house maintenance staff, can solve typical technical problems. However, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service personnel. In these instances, Progent's online support experts give you a convenient, fast, and affordable solution to supplement your regular help and to convey valuable information to increase your capability to handle future issues locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller businesses often rely on individual freelance consultants. Although independent service people carry smaller internal costs than big service companies and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of backup help may force your business to wait for assistance during an IT crisis. As your company grows, system downtime and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always available.
- Create a Solid Basis for Seamless Growth
Organizations often start with an IT architecture created on a shoestring budget. Without a robust framework, band-aid repairs often get piled on top of an unstable foundation. When a network grows, stability and expandability issues can impede the success of the organization. Such poorly designed systems require careful analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can offer the solid foundation to meet current business demands and ease future expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices require guidance and technical training to negotiate an increasingly complicated array of technology options available for promoting business growth and improving productivity. Businesses do not need a computer engineer who is trying to resell a certain vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined product rather than the genuine needs of a client. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the best needs of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to permit simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each customer. The discipline of detailing and organizing service activity results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.