Immediate Online Troubleshooting for Garland Texas Computer Networks
Immediate Phone Help for Garland SystemsFor organizations located in Garland Texas, Progent provides remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the services of CISSP-accredited security experts to handle advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated technology needed to solve most information system issues quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven methodologies that permit the highest degree of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to access your network without violating network security.

Progent's proven customer support database system includes comprehensive records describing the support that Progent's customers have received. Progent's team service personnel have access to the details of support provided to every customer by every Progent consultant. This history of trouble tickets and responses is stored as an easily accessible support knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient resolutions in the least time.

Online technical support services offered by Progent to businesses in Garland Texas include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast restoration of vital files/folders, apps, images, and virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT environment, Progent's patch management services allow your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, when you log into a secured online account and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools designed to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so all potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Garland Texas immediate assistance from an efficient network service resource with extensive background providing phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk perception as a crucial enabler of business efficiency, and Progent's aim is to solve instead of just document IT problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced engineering support and training in key business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn additional information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Garland Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By detecting looming problems before they expand into crashes, remote monitoring can head off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a mix of OS platforms.
How Your Garland Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Garland Texas, Progent's online network support specialists are ready to provide effective and economical system support whenever your business needs it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix network problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Garland office works with a local freelance support technician or maintains a full time organization that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to solve unexpected network crises or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Garland Texas
Progent's online technical help services enable your Garland company to realize the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your information system will derive greater business worth by being more available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    With most businesses in Garland Texas, nearby network support resources, whether made up of outside consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, major troubles can strike when local resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual support personnel. In these instances, Progent's on-call service specialists offer an easy, fast, and economical solution to supplement your regular help and to pass on useful knowledge to increase your ability to handle downstream issues in-house.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller organizations often rely on independent freelance service providers. While independent consultants carry less overhead than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your IT system is always up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an information system created on a modest budget. Without a proper framework, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, stability and scalability issues can impede the success of the organization. Such poorly designed environments require proper analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated array of product options capable of promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, refined remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent's Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your employees or clients to connect to, organize, share and interact with useful data, files, and applications and to interact with one another. It allows quicker and more intelligent decisions, more efficient access across groups and more economical business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge accessible inside and outside a business network. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the knowledge they've developed in a manner that makes data convenient to find, retrieve and re-use.

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    If you are developing Linux-based software in an environment that includes Windows-based processors, desktops, and office applications, Progent can provide full-service information technology outsourcing that allows you to focus on your area of strategic expertise without the constant hassle of maintaining your business network. Through the use of automated network monitoring and by providing remote and on-site assistance when your business needs it, Progent represents an affordable way for managing an information network that provides high reliability, security, and efficiency. Progent's Linux developer assistance services feature full-service it outsourcing, virtual server infrastructure, remote and in-person support and repair, proactive network monitoring services, and Help Desk Call Center outsourcing.

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    Microsoft Systems Management Server provides added functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs lower the overall operational costs of managing and configuring software by making it simpler to copy system images, manage mobile computers, and operate management tools. In addition to alerting you about techniques to cut management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT tasks that cover processes that Feature Packs are intended to streamline. Progent's migration and update services can minimize spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you develop efficient processes and standards to manage handheld computers and intelligent portable phones so your field force stays productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security plan that incorporates standards, procedures and technologies to keep your IT network protected.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco devices for centralized management.

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    Progent's Microsoft-certified consultants can help you to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device and application management platform or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing business requirements. Also, Progent can assist you to build a software foundation that fully supports SCCM 2012 by providing advanced consulting support for associated Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while enabling increased productivity by making these resources accessible to legitimate remote users. ISA Server 2006 can guard business applications, services, and information across all network components with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server experts can show you how to design, install, set up, and support Internet Security and Acceleration Server 2006 on your network so your business benefits from a highly functional and economical combination of security, convenience, and performance.

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