Fast Remote Help for Garland Information Networks
Fast Online Help for Garland SystemsFor organizations located in Garland or anywhere in Texas, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most network problems rapidly. Efficient support lowers immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where speedy. minor fixes somehow turn into substantial bills. Progent's skill at dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and field-proven processes which allow the highest level of effectiveness for remote help and troubleshooting for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to connect to your network remotely without violating system security.

Progent's sophisticated technical support database system includes comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support delivered to each Progent customer by every Progent consultant. This archive of anomalies and solutions is structured as an easily searchable internal knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft open up other extensive support knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine optimal resolutions promptly.

Online support services provided by Progent to companies in Garland and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the budget to support an in-house Help Desk but who need fast response from an efficient Help Desk with proficient telephone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting services can aid you in creating an effective new Call Center or improving your current one, selecting or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or adding temporary phone support staff to reinforce your existing Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your workers in Garland or anywhere in the state of Texas immediate access to a dependable network service resource with years of experience delivering telephone-based help and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company performance, and Progent's target is to solve instead of merely document IT problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Garland, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of platforms.
How Your Garland Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Garland or anywhere in the state of Texas, Progent's phone-based computer support engineers can provide professional and economical IT support whenever your organization has to have it. Long experience providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to repair computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.

Even if your Garland office relies on a local independent support technician or employs an in-house organization that can handle common network problems, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the experience to handle sudden system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Organizations in Garland
Progent's online technical help services allow your Garland business to enjoy the benefits of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive added business worth by being more reliable, productive, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Garland or anywhere in Texas, local network support providers, whether consisting of freelance consultants or an in-house IT staff, can deal with typical network issues. On the other hand, major troubles might strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support specialists offer an easy, fast, and economical way to supplement your local help and to transfer valuable information to improve your capability to handle future issues locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly depend on individual freelance consultants. Although freelance consultants carry less internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an IT crisis. As your company expands, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often start with an information system created on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly designed systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices require advice and technical education to negotiate an increasingly complex maze of product options capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, refined support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a broad variety of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This means that you get not just expert technical capability, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to every customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who won’t release vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.