For business computer networks located in the state of Georgia, Progent's Microsoft certified engineers can provide online assistance and troubleshooting to repair your network issues fast and affordably. Progent has developed top-notch skills, sophisticated tools, and support knowledge bases to diagnose and fix IT problems while avoiding the high cost and time delays associated with on-site technical service calls.
If your Georgia business is located outside of the larger urban areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local network support options may be limited in technical expertise, or not available during an emergency. This results in a office network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís group of network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not just the technical competency needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with affordable network solutions.
Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning and updating, centralizes security and compliance settings management, keeps track of network resources, protects against company data leakage, provides health monitoring, allows secure self service, and delivers a common control mechanism for managing multi-OS networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of designing, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.
GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of IT security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security services addressed under GIAC accreditation such as auditing infrastructure vulnerability, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery between sites located up to 300km apart. Progent can provide access to a certified NetApp MetroCluster consultant who can assist your business to plan, configure, administer, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your functional requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by providing help with tasks like assigning shelf IDs, arranging aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to prove adherence with industry standards and regulatory requirements.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.
Easy Sign-on and Billing Model
Progent's simple per-minute billing policy requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that drive up support costs. For remote support from Progent during regular working hours, you only get charged for the time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent expert is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you might have to pay for our expertís travel time, but never a higher emergency rate. Because Progent has a large pool of consultants located within the entire service territory, an available consultant is typically near to help. Progent can in addition offer onsite support to the majority of zip codes in the U.S. within one business day of receiving a service call. Progent's online technical support group has provided help to small businesses in every state (See Progent's nationwide testimonials.)
Data Backup/Restore Consultants
Progent's backup and restore consultants can provide help for a broad array of utilities and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent can help you with all major backup products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable end-to-end service for reliable backup and disaster recovery.
Cisco Wireless IP Phone Integration
Integration of Cisco's wireless VoIP phones usually demands that IT teams set up and optimize numerous key pieces of your Wi-Fi infrastructure such as access points, switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and onsite support to help you create and manage a Cisco wireless IP phone deployment by providing services that range from troubleshooting the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.
Azure cloud Integration Consulting
Progent's Microsoft Azure planning and integration experts can assist you with every phase of Microsoft Azure migration such as needs analysis, readiness evaluation, system design, pilot testing, deployment, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN tunnels so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help you to create a hybrid ecosystem that transparently combines on-premises datacenters with Azure services.
Team Approach to Service and Technical Problem Escalation
Information technologies have become increasingly sophisticated. At the same time, most small office computer networks integrate software and hardware from dozens of different manufactures. All this makes computer integration and maintenance increasingly difficult. It is unfeasible for even the most capable engineer to have in-depth knowledge in all facets of information technology, or extensive hands-on experience in the thousands of products, versions, and revisions that small businesses include in their IT systems. Progent utilizes a collaborative approach to computer consulting and relies on application experts to bring high-level skills when necessary to resolve complex technical issues efficiently, at the least expense to you.
Design, Integration and Support Services for Microsoft System center 2012
Progent's Microsoft System Center 2012 consulting experts have over a decade of experience configuring, supporting and troubleshooting the key platforms that make up System Center and can assist you to plan, configure, manage, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 migration consulting to help your organization to transition to the current version of System Center from a previous release or from a third-party datacenter management platform to provide the advantages of best-in-class provisioning, centralized management, security and compliance, plus datacenter and critical application availability and performance monitoring.
Detailed Reporting of Services Provided
Progent provides full and detailed reports of all support work to make sure clients donít ever feel like a hostage to their support company. Progent sends email documentation of support activity shortly after completion of each support interaction, and also encloses a printed copy along with monthly invoices. Comprehensive network service documentation makes it easier for customers to move to a new support provider or take on more support duties in house. Good service documentation also give management the visibility required to evaluate maintenance services and produce better informed network budgets.
Stealth Penetration Testing
Stealth intrusion testing is a key component of any comprehensive IT system security strategy. Progentís security professionals can perform extensive stealth intrusion security tests without the awareness of your company's in-house IT resources. Stealth penetration testing uncovers whether current security defense tools such as intrusion detection alerts and event history analysis are correctly set up and actively observed.
Talk to a Progent Network Support Expert
To learn how you can get in touch with a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or visit Remote Computer Help.