For small business network systems located within the state ofGeorgia, Progent's Microsoft and Cisco certified technical experts can deliver online assistance and remote troubleshooting to fix your network systems problems fast and affordably. Progent has acquired enterprise-class expertise, software tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the high cost and delays associated with in-person technical service dispatches.

If yourGeorgiabusiness is situated beyond the larger urban areas such asAtlanta, Augusta, Columbus, Savannah, or Athens, your local computer support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís group of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network support, performing a wide range of technical tasks for a broad range of customers. This means you get not only the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.

Cloud Integration Support Services for Telecommuters
Progent can help small and medium-size companies to set up their at-home employees with secure and efficient access to public cloud resources. To find out about how Progent's consultants can assist organizations to configure robust Cloud connnections for their telecommuters, visit cloud expertise for at-home workers.

Cisco Firepower Series Firewalls Integration Expertise
Cisco's Firepower Next Generation Firewalls provide a major performance improvement over Cisco's previous-generation ASA 5500-X security appliances and offer unified control of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE firewall consultants can assist you to plan and carry out an efficient upgrade to Firepower firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds. For more information about Cisco's Firepower family of Next Generation Firewalls (NGFWs), visit Cisco Firepower Series firewalls integration experts.

Wide and In-depth Expertise with Office Networking
Progentís group of over 100 network experts means customers can take advantage of the leverage of more than a thousand years of cumulative experience and collective knowledge to fix the most difficult computer problems. Progentís certified information technology engineers have the knowledge and experience to find fixes quickly and deliver them affordably.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Microsoft Desktop Virtualization Consulting Services
Microsoft's desktop virtualization technologies reduce the effort needed for network managers to install applications so they are consistent across a corporate workforce, provide the power to manage access to critical information, and enable quick installation of new or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines desktop access, improves performance, tightens security, centralizes administration, and provides an almost transparent client environment. Progent's desktop virtualization consultants can help your company to assess the business advantages of Microsoft's desktop virtualization technologies, set up test and production deployments, optimize your system infrastructure to support virtual desktops efficiently, assess and remediate security problems, and train your IT managers to follow best practices to achieve maximum payback from desktop virtualization.

Citrix Virtual Windows Desktop Consulting
Progent's Citrix desktop virtualization consultants can help you to plan, implement, administer, and support a virtual Windows desktop and application delivery and management solution by offering XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter support consultants can help your organization to manage and support a remote datacenter that offers high availability, enhanced security, and rapid recovery. Progent's Citrix technology experts can also assist you with additional virtualization products from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Microsoft Azure Integration Consulting Services
Progent's Microsoft Azure integration consultants can assist you with any aspect of Azure cloud migration including needs analysis, prerequisites assessment, solution architecture, pre-production testing, deployment, automated management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist your IT staff to configure and debug firewall appliances and VPN connections so that your users can securely access to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly combines on-premises datacenters with Azure services.

Design and Configuration Support for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants offer Cisco Aironet Wi-Fi AP configuration support and Cisco wireless controller expertise to help you benefit from the IEEE 802.11ac Wave 2 WiFi standard to triple the performance for your wireless network while expanding the coverage.

Team Approach to Service and Problem Escalation
Computer technologies have become ever more sophisticated. In addition, most small business networks incorporate products from dozens of different manufactures. This makes computer integration and maintenance increasingly challenging. It is impossible for even the most talented individual to have deep knowledge in all facets of information technology, or broad hands-on experience in the thousands of hardware and software brands, versions, and revisions that small businesses incorporate in their information networks. Progent utilizes a team methodology to network support and depends on application experts to bring high-level skills when necessary to resolve complex problems effectively, at the least cost to you.

Ransomware Removal and Recovery Consulting
Newer variants of crypto-ransomware not only encrypt critical online files but also infect any accessible system backups. Progent's experienced ransomware recovery experts can help your business to restore a network breached by a ransomware crypto-worm such as Ryuk, WannaCry, Hermes, Spora, TeslaCrypt, or Locky. To learn more, see ransomware cleanup and operations restoration services.

Virtualization Expertise
Virtual compute, storage and networking techniques enable IT organizations to optimize resource utilization, streamline network administration, and enhance workload continuity and data protection. operate multiple virtual machines on one physical processor. Typical usage scenarios for virtualization include hardware consolidation, low-cost platforms for programs that require older OS software, and economical quarantining of software development or testing environments from on-line systems. Progent's virtual server engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Windows Hyper-V Virtual Server consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX virtual network design and integration, and Citrix XenServer virtual server assistance. Progent can deploy virtual servers to maximize performance, fault tolerance and ease of administration while simultaneously cutting expenses; propose and validate disaster recovery strategies that reduce productivity loss in the event of a catastrophic failure; and deliver continuing maintenance, repair, and engineering services as virtualization technology evolves.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk consultants and Cisco CUBE configuration consultants can help you to design, integrate, maintain, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers cost-effective online or on-premises expertise to assist you to migrate smoothly to a modern communications network that offers fast ROI. Progent's certified Microsoft unified communications experts can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.

Talk to a Progent Computer Support Expert
To see how to get in touch with a Progent network consultant for online or on-premises help in #(state), call 1-800-993-9400 or visit Online Network Help.

An index of content::

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    Lync Server 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications environment that permits a BYOD computing style with IM, presence, web conferencing with app sharing, as well as IP and PSTN calling across a wide assortment of desktop and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help you to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or mixed topology appropriate for your current and long-term goals, deploy Lync 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your IT staff and end users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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    Progent's Apple Mac experts can promote the creative aspect of Mac environments by offering help services and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.

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    Progent's Cisco certified Wi-Fi experts can provide economical online and onsite support for legacy and modern Wave 2 Aironet Wi-Fi APs and Progent can assist you to design and manage wireless environments that include indoor and outside/industrial Aironet APs.

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    Progent provides a selection of IT support packages for small organizations. These information technology outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of Operations Manager 2007, a state-of-the-art network and system support software platform that tracks the availability, performance, and security of your information system and identifies potential problems before they can bring down your network. With Progent's affordably priced network service programs, small companies can select a basic co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.

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  • Proxim Tsunami Wireless Example Application
    Wireless Case Studies

    Progent delivered a wireless networking environment that enabled a school to increase productivity and avoid the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for interfacing separate locations up to 2.5 miles apart and can extend to even greater distances. This wireless alternative provided improved performance and reliability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

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    Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified telecommunications/email solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server consulting services to strengthen email security and virus defense, achieve high availability email, and facilitate remote and mobile email access. Progentís Microsoft Exchange consulting and support offerings can assist you in planning and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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  • Best iPhone and Office 365 integration Support and Integration
    iPhone and Cisco firewall integration Integration

    Progent can provide cost-effective online assistance to help your business to plan, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you get past specific technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you build or support a resilient, protected and efficient network infrastructure that aligns with your computing model. Progent also offers remote or on-premises training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative environment that maximizes the business value of your information network.

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    Progent can assist you to maintain Microsoft System Center 2007 Configuration Manager to simplify administration, improve security and compliance, and increase worker output by ensuring that critical applications stay current, tracking licensing, and reporting resource usage profiles so you can make informed purchasing choices. Once you are set to upgrade your SCCM 2007 configuration management solution, Progent can help you to prepare for and carry out a smooth migration to System Center 2012 Configuration Manager.

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    Progent's Microsoft-certified consultants can provide remote or in-person support to help companies of any size to design, deploy, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent offers occasional support for resolving especially challenging problems, or comprehensive project management support. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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    Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and worldwide standards of performance that IT security professionals are required to master. It gives business management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to deliver effective security management and consulting services.

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    Progent's experts offer Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can assist clients to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone support and Apple iPad management, or moving to iCloud services. For computer environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is available, secure, efficient and aligned with your organization's objectives.

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    Progent's Microsoft-certified consultants can help you rationalize the business justification for deploying SharePoint 2007, consult with you on the appropriate version of SharePoint Server for your circumstances, offer configuration and deployment expertise, help you to set up Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application software to work with SharePoint Server 2007, design a comprehensive security plan that incorporates portal technology, and deliver maintenance and Help Desk services.

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    Microsoft supports transparent hybrid environments that combine Office 365 and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist you with any phase of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and within budget.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that minimizes your vulnerability to ransomware and meets your business needs.

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    Progent offers national urgent phone support and troubleshooting services for businesses that run UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft Windows technology. Online technical support provides maximum leverage for your IT budget by extending client productivity and limiting the time billed for computer repair services. Advanced remote access tools and experienced service specialists and engineers combine to enable Progent to solve the majority of network problems without squandering time and money by traveling to your site. In most of situations your IT problems can be dealt with over the phone or via a combination of telephone support and remote access. Progent can make available Cisco certified CCIE network engineers and CISA certified security professionals to assist with the toughest network issues.

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    Progent's Juniper-authorized network consultants can assist your company to plan and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your network infrastructure, and migrate smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants can offer expertise with Juniper's flagship network operating system to enable you to simplify the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage environments that include a mix of Juniper's OS platforms.

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    Progent offers the support of a senior specialist with years of hands-on experience installing, managing, and enhancing telepresence platforms from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal IT support group, your ISP, and your video conferencing technology vendor to assist your organization maximize the strategic value of your telepresence solution.

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    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a feature-rich but manageable IT network. The integration requirements of the Microsoft .NET components included with Small Business Server calls for a network consultant with real-world background and broad experience in designing and implementing effective end-to-end business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in deploying, managing, and servicing IT solutions based on the Microsoft SBS line of servers and applications.

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    Progent can help you to evaluate the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and maintain hybrid solutions that transparently integrate on-premises and cloud products and services.

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    Progent offers onsite education customized for people who wish to expand their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar classes for Mac applications.

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    Progent's expert solution designers and programmers can help your business to create customizations to Microsoft GP that address the unique needs of your business while retaining the advantages of seamless Windows integration. Progent can also provide help with a variety of software development tools that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's Microsoft-certified consultants offer computer help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support professionals can help you design, integrate, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent can provide fast and affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also help design, build, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Streams replication tools and Oracle Recovery Manager.

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    VPN Network Consultants

    Cisco's security and offsite connectivity solutions for small to mid-size companies offer a complete array of manageable protection hardware and software to let you protect your entire information system. Cisco's VPN product family includes routers, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that align most closely with your business objectives.

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  • Dynamics GP Upgrade Planning Consult
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    Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, customization, training, and debugging services since the product's original release. Progent can provide high-level support for updating legacy Dynamics GP/Great Plains ERP systems. Progent can help you to plan, test, and carry out a cost-effective migration from a a legacy version of GP to the latest release of Microsoft Dynamics GP.

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    IP-PBX Support Services

    Progent's CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

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  • Les Kent has a 35-year history of effective technology integration, executive management, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions while working as a network designer, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global corporations.

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  • CRS Core Router Support Services
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    Cisco offers an extensive array of routers including appliances built to provide the security, bandwidth, and reliability required by customers ranging from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you add new users, open new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, including the Cisco 800 series of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Routers.

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    Progent's short-term IT staffing services enable businesses to respond to the need for network professionals without dealing with the expense and hassle that come with identifying and recruiting reliable technical workers and without increasing your full-time workforce.

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    Progent can supply small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you deploy sensible technology to improve business processes so they align more closely with your corporate objectives. Your business can develop and install a well thought out IT strategy without absorbing the cost of a full-time Chief Information Officer.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

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