For small business networks located throughout the state of Georgia, Progent's Microsoft qualified technical experts can provide remote phone support and remote troubleshooting to fix your network problems quickly and cost effectively. Progent has acquired enterprise-level expertise, sophisticated tools, and support databases to diagnose and fix network problems while avoiding the cost and time delays associated with onsite service dispatches. In case your Georgia small business is located outside of the larger urban areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby computer network support choices may be limited in skills, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progent's group of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of clients. This means you get not only the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab at the QTS Colocation Center in Sacramento is available for piloting mission-critical applications, developing cost-effective migration procedures, evaluating and tuning performance, designing or validating business continuity solutions, mitigating compatibility problems, and establishing training systems for new products and technologies. For Progent clients without adequate in-house resources to assemble effective pilot systems, the lab cuts capital outlay and engineering risk and helps keep critical network projects on schedule.

Ekahau-certified Wi-Fi Network Planning Experts
Progent's Ekahau-certified Wi-Fi network design consultants can help your business to design, deploy, optimize, manage and troubleshoot a Wi-Fi network adapted to your building. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal analysis, Ekahau Analyzer for troubleshooting RF issues, Ekahau Insights for managing the performance of multiple Wi-Fi networks, and Ekahau Capture to collect Wi-Fi communication packets with the Ekahau Sidekick to assist experts to diagnose complicated Wi-Fi problems.

Desktop Consulting and Support Services
Progent offers a wide array of affordable support services to assist your business to install, integrate, repair, and administer workstations and notebooks powered by Windows, macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 11 planning and deployment consulting, Windows 10 migration support, Windows 8.1 integration, Windows 7 technical support, Microsoft Office and Microsoft 365 integration, and 64-bit computing expertise.

Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service network consulting and support organization such as Progent as opposed to an individual freelance consultant, your company is assured fast access to capable experts when you require them. You do not have to be concerned that illness, classes, vacations, or conflicting jobs with different customers will leave you with no help during an emergency.

iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide affordable online consulting to help you to design, deploy, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you through occasional technical roadblocks or long-term engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or support a resilient, protected and efficient infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to help manage and use your iOS devices in a safe, collaborative environment that maximizes the strategic value of your IT network.

Progent's Consulting, Programming and Training Support for Microsoft Office Excel and Microsoft 365 Excel
Progent's Microsoft-certified Microsoft 365 Excel application consultants can help you to develop advanced Excel-powered applications or provide 1-on-1 education in the sophisticated features of Office Excel desktop and Microsoft 365 Excel. Progent's experts can also help your business to create and maintain a secure, robust IT infrastructure to support your Microsoft Excel applications. Progent's SharePoint consultants can show your company how utilize Excel Services to extend the capabilities of Office Excel by integrating interactive spreadsheets into business information portals and dashboards. Progent's Microsoft Dynamics 365 consultants can show you how to share information between Microsoft 365 Excel and other platforms by delivering expertise like Dynamics GP custom programming and Microsoft Dynamics 365 Business Central business management software integration.

Check Point Firewall Integration Expertise
Progent's Check Point Software firewall consultants can show you how to design, configure, and manage firewall solutions that rely on Check Point Next Generation firewalls and Check Point's cloud-based security services. To learn more about Progent's consulting and support services for Check Point firewalls, visit Check Point Software next generation firewall configuration consulting.

Catalyst 9100 Line of Wireless Access Points Expertise
Progent's Cisco Catalyst Wi-Fi 6 and 6E Access Point experts can provide affordable online and onsite support for Catalyst Wi-Fi 6 and 6E wireless access points. For more information about Progent's support for Catalyst 9100 Family of Wireless APs, refer to Catalyst 9100 Wi-Fi 6 and 6E APs system planning, configuration, and troubleshooting consulting.

Barracuda Backup On-premises and Cloud Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can include a purpose-built physical storage device built by Barracuda or a virtual appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical business data produced locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to help your business to plan, configure, operate and repair a backup and disaster recovery solution based on Barracuda Backup. For additional information, visit Barracuda Backup and disaster recovery consultants.

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is designed to guide you to complete the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses to identify and quarantine breached servers and endpoints and protect clean assets from being penetrated. If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a seamless expansion of Unified Communications Manager, is a converged voicemail system that accelerates teamwork by providing a variety of alternatives for accessing voice messages within an environment that is simple to deploy and maintain. Unity Connection lets you access and manage voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses and corporate satellite offices with up to 500 workers. Progent's Cisco-certified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging deployment gives you maximum competitive value.

Microsoft Exchange Server 2013 Upgrade Support
Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange 2010 and introduces important new features plus a revamped structure. These improvements affect key IT areas including manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can provide online or on-premises support to assist your organization to manage, optimize and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise, Exchange 2019 upgrade assistance, and Office 365 Exchange Online consulting to help you move to a more current version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

Contact a Progent Network Support Expert
To see how you can get in touch with a Progent network consultant for remote or onsite support, phone 1-800-993-9400 or go to Online Network Support.



An index of content::

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    Remote server management cards offer IT managers complete control of a server without the need for an on-site presence. Using these management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to plan, implement, and manage a high-availability company network that incorporates remote server management cards and Progent can utilize these remote management cards to provide efficient remote technical help. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.

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    Progent's IT outsourcing services provide economical network support for small businesses. Whether it includes designing network architecture, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or building a web-based business solution, outsourcing your IT technical services can reduce costs and minimize risks, permitting network support expenses to grow in a more linear and manageable fashion than is possible by building up a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers explain how Progent can help you create a secure and highly available system architecture for your critical business software based on Windows.

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    Progent's Windows Server 2019 disaster recovery preparedness experts can assist you to plan and deploy a DR/BC system built around Microsoft's advanced Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Cisco's Meraki MS line of access and aggregation switches are intended for sites that go from branch offices to large campuses. Progent's Cisco-certified consultants can provide cost-effective online expertise to assist your company to design and deploy an efficient network solution based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, configure policies to maintain security and compliance, create and test a disaster preparedness plan, and troubleshoot technical issues associated with any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a cohesive networking solution.

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    Microsoft SQL Server 2008 delivers powerful, standardized tools to IT professionals and information workers, lessening the complexity of designing, integrating, administering, and using company information and database applications on platforms ranging from handheld devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2008 require an IT consulting firm with hands-on expertise and broad knowledge in designing and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.

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    Progent's Microsoft-certified consulting experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Online and on-premises assessment and migration support for Windows 10 available from Progent's experts include ROI estimates, project management, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, streamlined provisioning and management, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and ongoing Call Center support services.

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    Progent provides a selection of IT service bundles for small businesses. These information technology outsourcing and network monitoring solutions are based on the proactive problem handling capabilities of System Center Operations Manager 2007, a next-generation network and IT management product that monitors the availability, performance, and security of your information system and isolates incipient problems before they can bring down your network. With Progent's affordably priced IT support packages, small businesses can choose a basic co-sourcing package built around Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.

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    MS Communications Server provides IM and presence in an extensible, enterprise-grade solution featuring advanced protection, transparent integration with additional Microsoft products, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize cost savings and improved business efficiencies, enhanced individual productivity, and stronger intellectual property security with this simple-to-manage, fault-tolerant IM platform. Effective implementations of Microsoft Office Communications Server call for extensive planning and thought before roll out. Progent's Microsoft-certified professionals can provide the skill needed to realize all the benefits of Office Communications Server throughout your whole organization.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises services to assist you to plan, deploy, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent believes that a carefully designed and executed network can be a vital piece for enabling a company's growth, and Progent applies this credo in our own system infrastructure. We have built a non-stop virtual office network that enables our staff engineers and authorized contractors to deliver fast and efficient support, collaborate easily on complex projects, and experience professional and private growth from acting as a member of a dynamic company culture of self motivation and freedom.

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    Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi APs, optimizing Wi-Fi performance by limiting the impact of radio frequency congestion, enhancing wireless availability with fast auto-failover, and hardening data security by identifying threats and filtering traffic content based on user type and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi solution or implement a smooth upgrade to Cisco's latest Wi-Fi controller technology.

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    Progent's Data Center engineers can show you how to select fault-tolerant data centers that meet the particular requirements of your business. Fault tolerant co-location sites are especially appealing to small organizations because of their low cost and convenience in comparison to taking a do-it-yourself strategy. Attempting to design an in-house data center that offers even a basic level of fault tolerance is financially prohibitive for most small organizations. Progent can show you how to reap all the benefits of non-stop data centers and 24x7 colo sites by providing a complete array of consulting and maintenance services.

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    Progent's colocation center support services are designed for businesses with equipment housed at Internet Data Centers or data center colocation hosting facilities and in need of on-demand in-person service at the colocation site plus remote support from Microsoft and Cisco Premier professionals. Progent provides a full range of Internet Data Centers and data center and colocation consulting services including network topology analysis, Windows and Linux server installation and maintenance, tech support for server and telecommunications infrastructure, development and installation of non-stop configurations, architecting and deploying layered security defenses, firewall configuration and support, designing load balancing environments, and planning high-availability server cluster systems.

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    Microsoft Windows Server 2008 R2 offers high levels of speed, security, fault tolerance, scalability, and versatility that improve productivity of on-site, remote, and mobile workers. Progent's network experts can provide affordable online consulting, technical support, and education services to help your company to plan, execute, and maintain Windows Server 2008 R2 to add significant business value to your network.

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    Progent's Apple Mac experts can promote the creative facets of Macintosh computing by providing help services and education in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.

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    ProSight Data Protection Services ECHO provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data.

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    For small and midsize organizations, network security and information assurance and compliance is excessively complicated to master but too risky to overlook. The world's biggest enterprises have been breached, and the top cloud services have occasionally been taken down. It looks like there's nowhere to run. Progent makes it economical for small and midsize organizations to carry out vital IT security tasks successfully by providing the advantage of billable time to the closest minute without any minimum billing for remote help. This means you can have the help of a world-class computer expert to provide precisely the knowledge you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of network security including security assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a comprehensive security strategy.

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    Internet Security and Acceleration Server 2006 is a comprehensive edge gateway that provides a fully integrated application layer firewall, virtual private network, proxy, and Web caching platform for securing the Internet-facing networks of any sized business against a broad range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you plan, rationalize, pilot, install, configure and manage the any edition of ISA Server on your information system.

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    Progent can provide affordable remote access to an Oracle MySQL administrator or software programmer and can assist businesses of any size to integrate and manage MySQL within a dependable network infrastructure that offers advanced performance, scalability, and protection. Progent also has proven skill assisting companies port applications from an Oracle environment to MySQL.

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    Progent's consultants can assist you with any stage of Azure cloud migration including requirements definition, readiness evaluation, solution architecture, pilot testing, deployment, centralized administration, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to set up a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure-based services.

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