For small business computer networks located throughout the state of Georgia, Progent's Microsoft qualified technical team members can deliver phone assistance and troubleshooting to solve your computer system troubles quickly and affordably. Progent has acquired top-notch skills, software utilities, and support databases to troubleshoot and repair network problems while avoiding the expense and delays normally associated with onsite technical service calls.

If your Georgia organization is situated beyond the larger metro areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local network systems support choices may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical issues persisting for too long. Progent’s team of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of customers. This means you get not only the technical expertise needed for the task, but a professional with demonstrated methods for applying that expertise to assist with affordable network solutions.

Live Online Training for Popular Desktop Applications
Progent provides live online classes for a range of client applications. Progent's Webinar training covers topics such as Office 365 Excel and Power BI business reporting, Office 365 Word VBA development, Publisher collaboration, Office Outlook calendar sharing, Office 365 Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 configuration. Online education provides the advantages of traditional classroom sessions, including immediate interaction between students and trainers, but avoids the expenses of transportation and the challenge of trying to accommodate the schedules of many students.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants offer advanced remote support to help organizations of any size to integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments and Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is an important qualification that represents mastery in network security auditing. Certified by the American National Standards Institute, the CISA credential has candidates pass a comprehensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Certified network security audit professional able to assist companies in the fields of IS audit services, IT enforcement, systems and infrastructure lifecycle, information technology support, safeguarding of data assets, and disaster recovery planning.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Consulting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; design, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your company to migrate from an older release of SCVMM or from another virtualization management system, and Progent can help you to optimize and repair your existing SCVMM environment so you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to assist you to plan and execute a smooth migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 so you can take advantage of new assurance capabilities, high availability VMM storage fabric, and other enhancements.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small company's production servers in an environment that gives the highest level of availability and scalability and is also simple to transfer to any data center. Progent's Private Cloud hosting and management services are based upon proven virtualization technologies that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, system support, and IT administration while benefiting from world-class reliability and an unmatched degree of vendor flexibility. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Immediate Support for Urgent Issues
With Progent’s urgent remote network support services, your company can receive instant assistance for problems that are causing network disruption. Online help eliminates the lengthy delay and increased cost associated with on-site computer support. For day-to-day IT management work, Progent’s off-site support consultants can complete the majority of jobs within minutes of a request, rather than requiring your company to wait for hours for on-site support to arrive.

Progent's Online Consulting and Training Services for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts can provide a broad range of economical online consulting services to assist you to manage and troubleshoot your existing Microsoft Office Word environment or assist you to upgrade to a current release of Office Word. Services offered by Progent's experts include VBA programming, identifying and fixing compatibility issues between different versions of Word, integrating Office Word with other Office apps like Office Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training classes tailored for your special requirements.

After-hours Remote Support
Progent's economical after-hours remote support program provides companies 24x7 availability of online support from Progent's Technical Response Center. Support services available outside standard work hours include resolving problems with Microsoft server products, MS Windows desktop troubleshooting, help with MS Office applications, system backup/restore, and fundamental routing and switching support for Cisco networking products.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, integrate, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Design and Configuration Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Cisco Aironet wireless AP planning and deployment consulting and Cisco Wi-Fi controller consulting so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to triple the performance for your wireless network while extending the signal coverage.

ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance issues. Find out about Progent's complete ProSight series of value-priced managed services for small and mid-size businesses.

Security Vulnerability Assessment for Small Businesses
Progent has put together two ultra-affordable service bundles designed to allow small companies to receive an impartial network security evaluation from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive test of your IT infrastructure from outside your firewall to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from a secure computer inside your company firewall to assess your exposure to inside attacks. Both security inventory packages are configured and run from a protected remote location.

Complete Documentation of Services Provided
Progent produces full and detailed reports of all support work to make sure clients don’t ever feel “captive” to their support company. Progent sends e-mail documentation of support activity immediately after completion of each support task, and also provides a hard copy along with monthly billings. Comprehensive IT service reporting makes it less disruptive for customers to move to a different service provider or take on more service duties in house. Complete support documentation also give IT managers the visibility needed to determine the value of maintenance services and develop better informed network budgets.

Contact a Progent Network Support Expert
To find out how you can get in touch with a Progent network consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Online Computer Support.