For office network systems located throughout the state ofGeorgia, Progent's Microsoft and Cisco certified technicians can deliver remote phone support and troubleshooting to fix your computer system troubles fast and cost effectively. Progent has acquired top-notch skills, software tools, and support knowledge bases to troubleshoot and fix computer network problems without the cost and time delays associated with onsite technical service dispatches.
If yourGeorgiaorganization is situated outside of the larger metro areas such asAtlanta, Augusta, Columbus, Savannah, or Athens, your local computer network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís team of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large range of technical projects for a varied range of customers. This means you obtain not just the technical competency needed for the job, but an expert with demonstrated methods for applying that expertise to assist with affordable network solutions.
Remote Technical Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote support for Windows and Cisco-based environments Nationwide. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of information technology expertise offered by Progent's team of consultants allows them to escalate even the most difficult problems to appropriate subject matter experts as necessary. Whether you need occasional phone support and remote repair or ongoing availability of a Help Desk Call Center, Progent's experts can provide your company with enterprise-level support without the high cost and administrative hassle of running a big internal IT organization.
ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about the entire ProSight series of low-cost network management outsourcing services for small organizations.
Cloud Expertise for an At-Home Workforce
Progent can help small and medium-size companies to provision their home-based employees with secure and seamless access to public cloud applications and services. To find out about how Progent's experts can assist organizations to set up resilient Cloud access for their remote workers, refer to cloud expertise for at-home workers.
Broad and Deep Expertise with Office Networks
Progentís team of more than 100 computer network experts means clients benefit from the leverage of more than 1,000 years of combined experience and shared information to resolve the most vexing computer problems. Progentís accredited network consultants possess the experience to find fixes fast and deliver them cost effectively.
Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants offer expert remote consulting to assist businesses of all sizes to integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting.
Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, each Progent engineer has access to the technology and educational resources needed to provide the best computer support possible. Progent's network outsourcing, Technical Response Center Helpdesk, Office 365 deployment expertise, and application development services allow small and midsize business clients to take advantage of the wide range of knowledge found in the IT departments of big organizations without the significant cost and distraction of building and managing a large in-house support team.
Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service network support organization like Progent rather than with a freelance consultant, your company is ensured fast access to capable professionals when you require them. You no longer have to be concerned that illness, training, time off, or conflicting jobs with other clients will cause you to be with no help during an emergency.
Migration Support services for SharePoint 2013
Progent has been delivering SharePoint consulting services since the initial product was published over a decade ago, and Progent has the scope of technical know-how to help organizations of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is best suited for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can help in individual jobs associated with your SharePoint 2013 deployment.
CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to validate an IT professional's ability to design, deploy, and maintain IS control mechanisms to reduce risk. Progent offers the services of a CRISC-certified risk management consultant to assist your company to develop and carry out a risk management plan that follows leading practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.
Desktop and Mobile Device Unified Configuration Management Consulting
Progent offers Configuration Manager 2016 cloud integration, Microsoft System Center 2012 Configuration Manager design and deployment and Microsoft Intune expertise to consolidate and simplify the management of your PCs and web-facing tablets and smartphones. Progent can help you to upgrade efficiently to SCCM 2016 from an older device and application management solution or help you to enhance your existing SCCM 2016 environment to support your changing IT requirements.
Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 support experts can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration strategies, tune your network for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT support, staff, create a corporate-wide security plan, streamline network administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan. If your organization is thinking about upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to evaluate the value of Windows Server 2016 for your business and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model.
Cisco IOS software Update Consulting
If you incorporates Cisco appliances, you may be using an old version of IOS, the operating system used in almost all Cisco router and current Cisco switches. Cisco frequently provides upgrades to IOS in order to fix problems, shore up security weaknesses, or improve functionality. Unfortunately, upgrading Cisco IOS or other Cisco control software can be a challenge, depending on your Cisco device and your system infrastructure. For example, there may be limitations of internal Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a wide array of services associated with updating Cisco IOS or any other Cisco software platform like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your router software, recommend appropriate updates, prepare Cisco appliances, copy software images/, configure and verify your update, tune performance, troubleshoot issues, and train your IT staff how to utilize all significant new features.
Planning Help for Microsoft Windows 10
Progent's Windows Windows 10 planning and migration experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent's consultants include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and management, network design, Wi-Fi support, disaster recovery planning, custom training for IT support staff and users, and ongoing Call Center support services.
Progent's experts offer Apple macOS and OS X clients a variety of services including remote Apple macOS and OS X desktop support, help with Mac software, Office 365 Outlook for Mac and MS Exchange consulting, Mac protection and connectivity consulting, integration between Mac and Windows networks, and one-on-one training. For business systems built exclusively on Mac or for systems incorporating a combination of Mac, Linux, and Windows-powered servers and workstations, Progent has the experience and knowledge to deal with the challenge of architecting, installing, and maintaining a network infrastructure that is dependable, protected, efficient, and aligned with your company's objectives.
Talk to a Progent Network Consultant
To learn how to get in touch with a Progent network consultant for remote or on-premises help, call 1-800-993-9400 or visit Remote Network Support.