For office network systems located throughout the state ofGeorgia, Progent's Microsoft authorized engineers can deliver online assistance and troubleshooting to fix your computer network problems fast and affordably. Progent has acquired enterprise-grade skills, advanced software tools, and support knowledge bases to identify and fix IT problems while avoiding the high cost and delays normally associated with onsite technical service dispatches.

If yourGeorgiasmall business is situated outside of the larger metro areas such asAtlanta, Augusta, Columbus, Savannah, or Athens, your nearby computer support choices may be limited in skills, or unavailable during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís group of seasoned network consultants average more than ten years of real-world industry experience, in the trenches of computer network support, performing a large range of technical tasks for a broad range of customers. This means you obtain not only the technical skills needed for the job, but an expert with field proven methods for applying that expertise to provide efficient network solutions.

NetDocuments Expert Support
NetDocuments is a leading cloud-based document management system designed specifically for the legal profession. Progent offers access to NetDocs consultants who can provide expert advice to help you to plan, configure, administer, tune, or debug a document management system solution powered by NetDocs. For details about Progent's consulting expertise for NetDocs, refer to NetDocs DMS consulting services.

Examples of Online Support Services Offered by Progent for Cisco Routers
Among the typical remote Cisco router consulting services offered by Progent's certified Cisco experts are configuring hostname, IP addressing, routing tables, clock, and user accounts; setting up iBGP and HSRP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing tables, and BGP peering; installing current IOS image; configuring and testing failover; resolving VPN issues; creating a network diagram and documenting configuration; plus policy and fault tolerance strategy.

Infrastructure Consulting Expertise for An At-Home Workforce
Progent can help small and medium-size companies to design, implement and debug the network infrastructure needed to support work-from-home employees. Areas of infrastructure where Progent's consultants offer guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network planning and implementation, and robust Internet connections. To learn about Progent's infrastructure support services for teleworkers, go to network infrastructure guidance for an at-home workforce.

Cisco Small Business 100, 300 and 500 Wireless Access Points System Design and Troubleshooting
Cisco's Small Business series of APs are Linux-powered units engineered as entry-level wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi network consultants can provide online or on-premises configuration and debugging support to assist your organization to plan, implement, update, optimize, administer and debug Cisco Small Business wireless access point deployments of any size or architecture. For more information about Progent's consulting services for current and legacy Cisco Small Business 100, 300 and 500 family of wireless access points, see Cisco Small Business 100, 300 and 500 WiFi APs consulting services.

Eliminate Reliance on an Individual Freelance Consultant
By creating a partnership with a full-service network support firm like Progent as opposed to a freelance consultant, your company is assured fast availability of experienced professionals when you require them. You no longer have to worry that sickness, classes, time off, or conflicting priorities with other customers will leave you with no support during a crisis.

Fortinet FortiGate NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls are leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can assist you to deploy your Fortinet firewalls to safeguard your IT assets at the enterprise edge, within the data center core, at branch locations, and at the cloud edge. To learn more, visit Fortinet FortiGate NGFW firewall consultants.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a range of IT outsourcing and co-sourcing services to assist companies of any size to maintain, manage, and repair networks that include desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration help.

Microsoft Teams Solution Design Consulting Services
Teams replaces Skype for Business Online as Microsoft's flagship cloud service for real-time conversation and cooperation. Progent's Microsoft Teams experts can assist your organization to plan a migration to Microsoft Teams from Skype for Business and configure, manage, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone system.

Progent's Integration and Training Services for Microsoft Office Desktop and Office 365
Progent's Microsoft Office and Office 365 consultants can assist companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless solution that offers fast return on investment and enables better business results. Progent can help your company to integrate Office or Office 365 apps with one another and with other key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server running on-premises or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues with various releases of Microsoft Office and can provide customized online Microsoft Office and Office 365 training to individual users or groups.

Microsoft Exchange 2013 Migration Services
Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and introduces powerful innovations plus a revamped architecture. These improvements affect key facets of IT such as manageability, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can provide remote or on-premises support to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Data Backup/Restore Consultants
Progent's backup consultants can provide support for a wide array of products and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations plus laptops and handhelds. Progent can help you with all major data protection platforms by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as a low cost outsourced solution for secure backup/disaster recovery.

System Center Data Protection Manager (SCDPM) Support Services
Microsoft System Center 2016 Data Protection Manager provides small and mid-size organizations automatic backup and easy recovery capabilities for Microsoft-based networks. SCDPM 2016 offers application-sensitive protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines running on Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can assist you to plan, deploy, manage, and troubleshoot a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can help you to upgrade from an older release of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide occasional guidance to help you through challenging issues or deliver comprehensive project management or co-management services to help you finish your SCDPM 2016 deployment on time and on budget.

Short-Term IT Staffing Services
Progent's short-term IT staffing services allow you to meet the need for network support personnel without dealing with the expense and delays that come with identifying and hiring experienced technical help and without increasing your permanent head count. For information about Progent's temporary staff augmentation services, go to Progent's short-term staff augmentation services.

Ransomware Removal and Recovery Consulting
Recent variants of crypto-ransomware not only encrypt vital online data files but also infect any accessible system backup mechanisms. Progent's proven ransomware recovery experts can assist you to restore an IT network damaged by a ransomware attack such as Ryuk, Dharma, NotPetya, Spora, TeslaCrypt, or Locky. To learn more, see ransomware cleanup and operations recovery consulting.

Talk to a Progent Computer Support Expert
To learn how to get in touch with a Progent network support expert for online or onsite help, phone 1-800-993-9400 or go to Remote Computer Support.



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    Progentís IT outsourcing support offerings for small businesses include planning Server 2003, .NET, and Microsoft BackOffice environments, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-premises troubleshooting, resolving chronic IT problems, and creating a company-wide security strategy. Progent can help you enhance system reliability and performance with non-stop technologies, resilient network topology, and proactive server monitoring. Progent also provides special project assistance for major migrations and can assist with needs definition, product inventory, bill of materials production, vendor qualification, purchasing logistics, and full documentation. Progentís computer outsourcing service also includes education for office productivity products such as Microsoft Office XP.

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    Urgent Consult Network Support Outsourcing

    Progent is organized provide in-depth online consulting for all major technologies associated with small company IT systems and offers an array of vital, as-needed services such as a temporary CIO to provide senior-level planning and budgeting skills, a Call Center for help desk support, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, project management help for major initiatives such as office moves oroperating system upgrades, connectivity consultants for building and maintaining high-performance and reliable network infrastructure, certified security engineers to ensure data safety and regulatory compliance, disaster recovery specialists to create business continuity strategies, and software developers to create, enhance, or troubleshoot mission-critical applications.

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    Progent can provide cost-effective online and on-premises support to help businesses to migrate any part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow the use of Google's cutting edge machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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    DoubleTake/Carbonite Software publishes a selection of products designed to provide small and midsize businesses a variety of cost-effective solutions for replicating and restoring vital workloads including Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progentís disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small company IT systems to achieve an advanced level of fault tolerance and business continuity capability at an affordable cost.

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    Microsoft Dynamics GP/Great Plains 2010 financial software is a full-featured business management solution that unifies data and processes throughout your company, communicates seamlessly with other solutions, and connects employees, customers and suppliers regardless of time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can show you how to install and manage a robust, protected computer and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your business exploit the full potential of Dynamics GP 2010.

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    Progentís professionals provide expertise in multiple disciplines related to mobile networking such as network architecture, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft certified consultants can save your organization time and money by using their wireless experience to help you select and integrate wireless networking technologies that fit the needs of your company. Progent can also tune your network infrastructure so that wireless data devices work more reliably.

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    After Hours Mid-size Company Server Installation

    Progent provides IT support for medium size businesses who have 100 to 250 network users. The medium size company or work group has typically been an overlooked part of the market for network consulting expertise. The cost structures and service delivery models of major outside support organizations make them too costly for the ordinary small company or small medium business (SMB), which commonly has a minimal IT budget with which to support an IT network whose advanced technology and sophistication are frequently comparable to the networks of much bigger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual network infrastructure and 24x7 network monitoring, significantly lowers the network support costs of an SMB while offering the small company with big-company service from professional, IT experts knowledgeable in a broad range of small business network solutions. If your medium size organization or small business is searching for levels of IT help appropriate by a mid-size office without budgeting enterprise costs, contact Progent.

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    If you want to update your corporate web site, build internal websites for purposes such as human resources or worker training, design a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including off-site and wireless access, to support your web tools.

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    Cisco has developed an extensive array of routers including appliances built to deliver the security, performance, and reliability required by customers from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to select and configure Cisco routers to establish a reliable foundation for your IT system and to make it easy to expand as you add new users, start new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, such as Cisco's 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Routers.

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    Progent's Cisco VoIP phone and video IP phone experts can assist your business to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified Communications Manager, originally known as CallManager, or with Unified CM Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for high availability.

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    Cisco Supplemental Call Center IT Consulting

    Progent offers three basic kinds of Call Center services including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals offers your customers instant access to a reliable support resource with years of experience delivering phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected image as a key contributor to business performance. Progent's goal is to fix and not merely report problems.

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    Microsoft Windows Server 2008 R2 Professionals

    Progent's Microsoft-certified professionals can help you to calculate the benefits of Windows Server 2008 for your company, develop pilot systems and migration plans, install Windows Server 2008 with your IT environment and workload, train your IT personnel how to use new management utilities, and provide ongoing consulting and technical support via low-cost alternatives such as Help Desk service and remote technical support.

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    Exchange 2019 Edge Transport Server Consultants

    Progent can help your organization in any phase of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook clients.

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  • Configuration Altaro VM Backup with Azure
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    Altaro VM Backup offers small businesses a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also supports low-cost backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing large-scale deployments, and support for Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad array of services to assist you to design, install, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup software.

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    Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that integrate transparently with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that allow you to track your business more thoroughly, transforming uncooked information into valuable understanding of your company and customers.

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    Emergency Cisco Network Management Support Group

    Progent's Cisco-Premier network consultants can assist you to use Cisco's management utilities along with a variety of powerful third-party applications to build a comprehensive network management solution to keep your network operating smoothly, conserve limited resources, protect your data, recover rapidly from hardware breakdown or deliberate assaults, and enable you to expand or repurpose network resources sensibly and economically as your business evolves.

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    MOM 2007 Onsite Technical Support

    Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, enhancing and fixing System Center Operations Manager environments and offer organizations of all sizes advanced online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs according to best practices for tracking network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix serious issues uncovered by SCOM 2012.

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    Voice Over IP Phones Remote Technical Support

    Progent's CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-location upgrades, Progent offers the experience to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business needs.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and fixing Microsoft SCOM solutions and offer companies of all sizes advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    Progentís fault tolerant system consultants provide non-stop computing support, disaster recovery planning, system load balancing, high-availability interoffice connectivity, fault-tolerant Internet interface design, non-stop data center support, and other fault-tolerant networking services to help your company integrate a non-stop environment for mission-critical applications. Progent possesses the experience to develop economical, fault-tolerant systems by utilizing the evolving suite of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progentís Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-location network with a fully redundant Internet interface and intelligent network load balancing.

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    If your company network combines Linux technology with MS Windows, Progent can show you how to integrate your computers into a cohesive environment that allows all your operating systems to run side by side for simple management, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's UNIX/Linux and Windows coexistence assistance offerings feature IT architecture configuration and support, consulting for Windows services for UNIX, remote network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Helpdesk services.

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    Progentís Microsoft-certified consultants can help you to enhance your application servers and/or workstations from 32 to 64 bits. Progent can help you to understand the costs and advantages of moving to 64-bit processing, design an efficient migration strategy that reduces operational interruptions, and deliver inexpensive, expert online support to aid your company to configure 64-bit operating systems and application software on your existing computers.

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    Progent's Microsoft-certified TMG 2010 and Internet Security and Acceleration Server 2006 experts can help you to plan, deploy, and manage an implementation of Forefront TMG or ISA Server 2006 on your network that provides the firewall security, performance and manageability that your company needs.

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    Progent can assist your business to plan and execute an efficient transition from a Solaris-powered IT environment to a network powered by MS Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and software development specialists can show you how to preserve your data and reduce productivity disruption by developing an effective transition plan that protects your existing assets in Solaris application and technology. UNIX-to-Windows transition support services offered by Progent include analysis of current environment, transition strategy and testing, Exchange migration support, data and application software transition, and processor and mass storage transition and consolidation.

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