For small business computer networks located in the state of Georgia, Progent's Microsoft certified consultants can provide remote phone assistance and remote troubleshooting to resolve your network systems issues fast and cost effectively. Progent has developed enterprise-grade skills, sophisticated tools, and support knowledge bases to diagnose and fix IT problems without the high cost and delays normally associated with in-person service dispatches. In case your Georgia small business is located outside of the larger urban areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby computer support choices may be limited in skills, or unavailable during an emergency. This can result in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent's group of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a broad range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with proven methods for applying that expertise to provide cost effective network solutions.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists can provide Cisco UC540 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and implement a smooth migration to a current IP telephony and voicemail solution.

Integration Help for Microsoft 365 Applications and Cloud Services
Microsoft 365, formerly branded Office 365, is Microsoft's expanding suite of client productivity apps and cloud services available on a subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans targeted at markets ranging from students and households to global enterprises. Progent can provide fast and easy remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to evaluate the wealth of subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 so you derive top business value. Progent's Microsoft 365 integration consultants support cross-platform environments that include Windows, macOS, and Linux technology. Progent can also help your business to build and manage hybrid solutions that seamlessly combine on-premises and cloud resources.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

SharePoint 2013 Consulting Support
Progent has been providing SharePoint consulting services since the initial product was published. Progent's SharePoint Server 2013 experts can assist you to manage your legacy SharePoint deployment or move up to a modern on-prem version of SharePoint or to SharePoint Online for a cloud-centric or hybrid solution. For details on migrating, see SharePoint Server 2019 upgrade services.

Simple Engagement and Billing Model
Progent's easy by-the-minute billing policy requires no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra charges that drive up service. For remote support during normal business hours, you only get billed for the actual time spent working on your problem. If it only takes ten minutes to fix your problem, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's consultant is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you may be charged for our expertís travel time, but not an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire service territory, an available consultant is usually close by to assist. Progent can in addition provide onsite technical support to the majority of zip codes in the U.S. within 24 hours of receiving a support request. Progent's online support team has delivered assistance to small businesses in every state (See Progent's customer testimonials.)

Microsoft Virtual Desktop Support
Microsoft's desktop virtualization solutions reduce the work required for IT administrators to install software programs so that they are consistent throughout a corporate workforce, offer the ability to control rights to business data, and enable quick installation of additional or updated workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines desktop access, improves performance, strengthens data security, unifies administration, and provides a nearly transparent client experience. Progent's Windows Server 2016 consultants can assist you to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, configure pilot and on-line environments, improve your system architecture to support virtual clients efficiently, assess and resolve security problems, and educate your IT administrators to follow industry best practices to achieve a fast ROI from client virtualization.

Juniper and NetScreen Consulting and Support
Progent's Juniper-certified network engineers can help your company to design and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to enable you to streamline the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platformS and can help you manage environments that incorporate a mix of Juniper's software platforms.

Planning and Migration Help for Windows 10
Progent's Windows 10 planning and migration consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 offered by Progent include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, streamlined provisioning and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and users, and ongoing consulting support.

Migration Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business integration experts can provide remote and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server, Exchange, SharePoint Server and Office or Microsoft 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you to design and verify a security strategy for your Skype for Business solution that meets government and industry standards. Progent can also advise you how to build a hybrid cloud deployment that combines on-premises Microsoft Skype for Business Server with the cloud platforms Skype for Business Online or Teams.

Microsoft 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid environments that integrate Office 365 and local Exchange deployments. This permits you to have some Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist you with any phase of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can provide occasional expertise to help you through challenging technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is completed on schedule and within budget. For details about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Cisco ASA and PIX Firewall and Firepower Services Expertise
The ASA 5500-X Series of firewalls with Firepower Services deliver substantially more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your business to design, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Ransomware Removal and Recovery Consulting
The latest versions of crypto-ransomware not only scramble vital online data but also infect many available system restores and backups. Progent's proven ransomware cleanup experts can help you to reconstruct a network damaged by a ransomware attack such as Ryuk, Dharma, NotPetya, Cerber, MegaCortex, or Locky. To find out more, see ransomware cleanup and system recovery consulting.

Comprehensive Support for Systems at Colocation Sites
There are several hundred world-class colocation centers in larger cities throughout the U.S.. Progent's colocation center support team can improve your systemís fault tolerance and performance by helping you select a remote data center site that addresses the individual needs of your business including geographic proximity, size, communications, affordability, and value-added features and services. Progentís data center IT services are intended for companies with hardware housed at colo hosting facilities and requiring timely on-site assistance at the colocation site as well as online support from Microsoft and Cisco Premier Certified experts. Progent provides a variety of colocation center support services such as system architecture analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, development and deployment of high availability configurations, defining and deploying layered security defenses, firewall integration and support, designing load balancing environments, and planning high-availability server cluster configurations.

Virtualization Consulting
Virtualization technologies allow businesses to maximize utilization, simplify network administration, and improve application continuity and security. operate several virtual machines on one physical processor. Typical applications for virtual servers include hardware consolidation, inexpensive hosts for programs that require older operating systems, and economical isolation of application programming or pilot environments from on-line ones. Progent's virtualization technology consultants can provide Windows Server 2022 Hyper-V Virtual Server consulting, Microsoft Windows 2019 Hyper-V Virtual Server planning and deployment, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, VMware vSphere deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer support. Progent can configure virtual machines to maximize performance, reliability and manageability while at the same time lowering costs; suggest and verify disaster recovery strategies that reduce downtown in the event of a catastrophic failure; and provide continuing maintenance, repair, and consulting services as virtualization technology advances.

Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent computer consultant for remote or on-premises help, phone 1-800-993-9400 or go to Online Computer Support.

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