For business network systems located anywhere in the state of Georgia, Progent's Microsoft certified technical experts can deliver online assistance and troubleshooting to resolve your network troubles fast and cost effectively. Progent has acquired enterprise-level skills, sophisticated tools, and support databases to troubleshoot and repair IT problems while avoiding the expense and delays associated with in-person technical service visits.
If your Georgia company is situated outside of the larger metro areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your nearby network systems support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís staff of network consultants average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a varied range of customers. This means you obtain not just the technical skills needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.
Disaster Recovery/Business Continuity Planning Support Services
Progent can provide advanced online consulting for business continuity planning, testing, and education to help your company to prepare for possible catastrophes, reduce service disruption for your essential IT functions, eliminate lost information, and meet examiners' letters and business requirements. Progent's business continuity consultants can work closely with your management and IT administration group to provide risk and business impact evaluation, define interdependencies, identify the resources needed to run your business, prioritize crucial IT services and specify acceptable recovery times, qualify colocation centers, configure secure offsite connectivity for key workers, plan notification mechanisms and assign responsibilities for personnel, write a complete recovery and test plan, and provide training for key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design and build a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure cloud.
Business Intelligence Reporting Consulting and Troubleshooting
Progentís business information reporting consultants can provide online and onsite expertise to help you with any aspect of BI reporting ranging from debugging or modernizing applications to designing and deploying a comprehensive business intelligence solution. Progent's BI experts can help your company to support your current BI environment, assist you to upgrade reports from a discontinued reporting product to a modern solution, and provide as-needed remote mentoring to meet your individual requirements. Progentís business reporting and analytics professionals offer experience in all popular business intelligence reporting tools such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.
In-depth Experience with Microsoft's Popular Server Software
Progent's group of IT consulting experts can assist large businesses to architect, set up, and support major rollouts of key Microsoft technologies by offering services like Active Directory configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, Microsoft SharePoint Server 2013 design and installation, Microsoft Skype for Business Server planning and deployment consulting and Microsoft Lync Server management, plus Microsoft SQL Server 2016 upgrades and SQL Server 2014 application development. Progent has worked with some of the world's largest companies to integrate technology based on Microsoft servers and can provide branch office support for enterprises with branch offices in or major cities throughout the United States.
GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of IT security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security services addressed under GIAC accreditation such as evaluating infrastructure security mechanisms, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.
Best Practices Followed by Expert Engineers
Many organizations located far from areas with plentiful network engineers resort to poorly trained or inexperienced local resources for vital IT support. This can produce a system that is unstable or unproductive. Progentís team of Microsoft and Cisco premier consultants average more than a decade of hands-on industry background, in the front lines of network support, performing an extensive array of information system services for a broad selection of customers. This means that with Progent you get not only high-level computer network skills, but a consultant who follows computer industry best practices in applying those skills to resolve actual business system issues successfully and in a repeatable way.
Microsoft Desktop Virtualization Support
Microsoft's virtual desktop technologies lower the work needed for network administrators to install software programs so that they are consistent across an entire workforce, provide the ability to control rights to critical information, and enable quick installation of additional or updated workstations. With Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure behind RDS streamlines client connectivity, enhances responsiveness, strengthens security, unifies management, and offers a nearly transparent user experience. Progent's desktop virtualization consultants can assist your company to evaluate the business benefits of Microsoft's virtual desktop solutions, configure pilot and production environments, improve your system architecture to accommodate virtual clients effectively, assess and resolve security problems, and educate your IT managers to follow best practices to gain maximum payback from client virtualization.
Microsoft Dynamics NAV Consulting
The latest version of MS Dynamics NAV offers powerful new features such as Personalized Role Centers, improved management information and reporting options, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting professionals can provide programming, integration and troubleshooting services to help your company to get the most from MS Dynamics NAV. Progentís consultants can assist you to connect Microsoft Dynamics NAV to other services and applications. Also, Progent can assist you to create and analyze data warehouses so you can enhance your understanding of your operations, attract additional clients, refine your marketing strategies, and build successful partnerships.
Extended Hours Online Technical Support
Progent's economical after-hours remote support program provides clients 24x7 availability of remote technical support from Progent's Technical Response Center. Support services available beyond regular work hours include resolving problems with Microsoft-based server products, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office applications, system backup and restore, and basic routing and switching support for Cisco networking products.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting services to assist organizations of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to assess the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.
Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than 10 years of background designing, deploying, enhancing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that provides the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive remote or onsite technical support to help you to remediate critical issues detected by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager expertise to help your organization to migrate smoothly from Operations Manager 2016 to SCOM 2016.
Progent's Cloud Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level platform that allows small organizations to transition from the traditional physical on-premises datacenter to the modern hybrid computing model that combines on-premises and virtualized cloud-based software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to Essentials and implementing a hybrid on-premises/cloud-based model for your network ecosystem. Progent can provide comprehensive project management to help you design and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. (Learn about Progent's Office 365 integration with on-premises installations of Exchange and Azure planning and integration support.) Progent can also provide as-needed consulting, troubleshooting, and training.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to certify the knowledge of IT security experts. GIAC accreditations are recognized by businesses and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer help with all of the network security capabilities addressed within the GIAC certification such as evaluating infrastructure security mechanisms, event handling, intrusion detection, web-based application security and SIEM solutions for compliance with regulatory requirements for promptly reporting security incidents.
Talk to a Progent Network Support Expert
To learn how you can contact a Progent computer support expert for online or onsite support in , call 1-800-993-9400 or visit Remote Network Help.