For small business network systems located anywhere in the state ofGeorgia, Progent's Microsoft and Cisco qualified consultants can deliver phone support and remote troubleshooting to fix your network problems quickly and affordably. Progent has developed enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and fix IT problems without the cost and time delays associated with in-person service dispatches.

If yourGeorgiacompany is located beyond the larger metro areas such asAtlanta, Augusta, Columbus, Savannah, or Athens, your nearby network systems support choices may be limited in technical capability, or unavailable during a crisis. This can result in a office network that is unusable or causing wasted time due to technical issues persisting for too long. Progentís group of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of clients. This means you get not just the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to assist with affordable network solutions.

Cisco Firepower Series Firewalls Integration Expertise
Cisco's Firepower Next Generation Firewalls provide a major performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can assist you to design and carry out an efficient migration to Cisco Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that span branch offices, data centers, and cloud resources. For details about Cisco's Firepower family of NGFWs Firewalls, visit Firepower Series firewalls consulting experts.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can assist organizations of all sizes to adhere to leading practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help your business to move from an older edition of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 ecosystem to make sure you realize the highest possible business value. Progent can also provide SCVMM 2016 migration consulting to help your organization to design and execute an efficient migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to take advantage of new security features, high availability VMM storage fabric, and other improvements.

Cisco Unified Communications Manager and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, is the foundation of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified CM Express (CME) offer a borderless IP-PBX by integrating with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified Cisco Unified CM consultants can help with any aspect of CUCM configuration and debugging in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange and Skype for Business.

In-depth Experience with Microsoft's Popular Server Environments
Progent's staff of IT system consulting experts can help large enterprises to plan, deploy, and manage major rollouts of key Microsoft technology by providing support like Microsoft Active Directory design, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 configuration, Microsoft Skype for Business planning and deployment support and Lync Server integration, plus Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 application development. Progent has worked with some of the world's biggest organizations to integrate technology based on Microsoft servers and offers branch office support for enterprises with branch offices in Silicon Valley and the or major cities across the United States.

Network Support for Small Governments and School Districts
Progent has extensive experience providing a full-spectrum of online IT consulting and urgent troubleshooting services to local governments and schools across the United States. Progent is among the industryís pioneers in delivering advanced online network support and has delivered network solutions to organizations in every state. Progent's remote computer support for local governments eliminates travel costs and resolves issues faster than on-premises support.

SQL Server 2017 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of migrating to SQL Server 2017 and can assist you to design and carry out a smooth migration of your current SQL Server environment to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from as-needed design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is successfully completed on time and within budget. To find out more, refer to SQL Server 2017 migration consulting.

Planning and Deployment Consulting for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi AP consultants provide remote and on-premises support to assist businesses of all sizes to plan, install, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or computing device. (See Meraki switches consulting services.)

Temporary CIO Support Services
Progent can provide companies with an information management professional who can function as a temporary or part-time Chief Information Officer. This experienced IT executive can offer long-term direction to help you to integrate sensible technology to improve business processes so they match better with your business goals. Your business can develop and install a well conceived information technology strategy without absorbing the cost of a full-time senior IT executive. Important services Progent's temporary Chief Information Officer can carry out include growth strategies, planning IT budgets, building models for TCO, reengineering business processes, reviewing contracts with vendors, defining security standards, cash flow management, streamlining data center administration, software revision tracking, network asset documentation control, and business continuity preparedness.

Migration Help for SharePoint Server 2013
Progent has been delivering SharePoint support since the first SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical knowledge to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consultants can help you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid configuration is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can assist in individual tasks related to your SharePoint 2013 deployment.

Teleconferencing Consulting Expertise for Remote Workers
Progent's consultants can assist small and medium-size companies to implement and troubleshoot video conferencing applications to enable their telecommuters to collaborate securely and productively with teammates and customers. To learn about how Progent's consultants can help you to install and manage video conferencing technology for telecommuters, refer to teleconferencing support services for an at-home workforce.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk consultants and CUBE configuration consultants can assist your business to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based IP PSTN trunks. Progent can provide cost-effective remote or on-premises expertise to assist businesses to migrate smoothly to a modern unified communications ecosystem that delivers fast return on investment. Progent's certified Microsoft unified communications experts can help you to set up connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.

Cisco ASA and PIX Firewall and Firepower Services Expertise
The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your organization to design, configure, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Packages based on the advanced problem solving capabilities of Operations Manager, a cutting-edge network management software platform that monitors the reliability, performance and protection of your IT network and identifies problems before they can disrupt your system. To provide additional insight about the performance and stability of your system infrastructure, Progent can help you integrate and manage leading network monitoring tools based on Linux.

Shared Help Desk Services
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For more information, see Progentís Help Desk Co-management services.

Contact a Progent Computer Support Expert
To see how you can get in touch with a Progent computer support expert for online or on-premises help, call 1-800-993-9400 or visit Remote Network Help.



An index of content::

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    Progent's CCIE-certified networking consultants offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Progentís Microsoft-premier engineers can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can assist your company to understand the costs and advantages of migrating to 64-bit computing, design an efficient upgrade process that reduces business disruptions, and offer economical, professional online help to assist you to install 64-bit operating systems and application software on your existing hardware.

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    Microsoft Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated email components to reduce capital costs and administrative overhead. You can configure Office 365 Exchange Online to host all your mailboxes, or you can run a hybrid solution that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online support to help your small businesses to evaluate the potential advantages of Office 365 Exchange Online, plan a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your existing Exchange organization to one that incorporates Office 365 Exchange Online, train your management team and users, and provide as-needed consulting and technical support.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting expertise, software development, and technical support services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based resources into a cohesive information management solution.

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    Progent's Microsoft-certified professionals can help you to assess the business value of Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support staff, create a corporate-wide security plan, streamline IT administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.

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    Progent's Windows consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises assessment and upgrade services for Windows 10 offered by Progent include ROI estimates, project coordination, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and ongoing Call Center support services.

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    If your company is developing UNIX or Linux applications in an environment that has MS Windows-based processors, desktops, and office productivity products, Progent can provide full-service information technology outsourcing that allows you to concentrate on your area of high-value expertise without the constant hassle of managing your company information system. Through the use of automated server monitoring and by delivering online and on-site support when your company needs it, Progent offers an economical alternative for supporting an information network that provides excellent availability, protection, and performance. Progent's Linux developer assistance services feature comprehensive information technology outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Helpdesk services.

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    Network Security Test CISSP-ISSAP Certified

    Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status through thorough testing and extensive work with network security design. ISSAP security experts possess comprehensive knowledge of access management mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security specialists can assist your company with all aspects of architecture security.

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    Small Business Specialists

    Progent's Microsoft and Cisco certified network consultants can provide expert support for a wide range of technologies and can provide that assistance online anywhere in the U.S. or onsite in select cities throughout the country and anywhere in . Progent provides remote help for information systems powered by Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a combination of Microsoft Windows and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest connectivity issues, as well as the the assistance of CISA and CISSP-accredited security engineers to assist with complex security planning and problem solving. Progent has provided online network support to businesses in all 50 states in the United States.

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    For large businesses, Progent can leverage in-house IT staffs by providing extensive background in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branches, Progent can perform as a transparent nearby extension of corporate IT management. Progentís enterprise consulting services include company-wide security, online branch office support, network design, Sarbanes Oxley conformance, project management, and world-class service for multiple location office environments powered by Enterprise Windows. Progent can provide field consultants and technicians to help with a site relocation or office move, or a network designer to help with setting up or using an Internet Data Center or Hosting Facility.

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    Progent's ProSight Virtual Hosting combines advanced virtual server architecture, a state-of-the-art data center, and the technical support services of Progent's Microsoft-certified engineering group to provide small businesses with a complete information technology outsourcing solution that enhances network dependability and protection, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a smaller business can have all of its software platforms and critical application servers hosted in a safe and fault tolerant data center on a high-performance, non-stop virtual machine configured and supported by Progent's computer support experts.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, lower their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

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    Progent's Windows consulting experts can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project coordination, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter connectivity, security and compliance, streamlined provisioning and administration, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for network management personnel and users, and post-migration Call Center support services.

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    Progentís consultants offer experience in a variety of disciplines relevant to mobile networking including system topology, Activesync, wireless security, mobile email, Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's Microsoft certified experts can save your company time and money by applying their wireless expertise to help you select and integrate wireless networking solutions that fit the needs of your company. Progent can also optimize your IT infrastructure so that wireless handhelds work more reliably.

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    Emergency Help and Support Aironet 600 Access Point

    Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or on-premises integration and debugging support to assist you to design, configure, update, tune, manage and troubleshoot Aironet wireless access point deployments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, location and setup of Aironet wireless APs to work with your unique workplace layout, construction, and anticipated workloads.

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    Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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