Affordable Network Support from Microsoft and Cisco certified Professionals for Companies in Gilbert, AZ
By offering world-class know-how whenever you require it, making available in-depth knowledge for key business applications, providing high-value services such as virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your information network and reduce support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small companies as to major enterprises but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support staffs. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.
For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network support group. Co-sourcing can save money and help meet schedules for major projects like software design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified consultants to help your company to plan and execute your cloud computing strategy.
Core Technical Areas Serviced by Progent for Gilbert, Arizona Business Networks
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE network experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Gilbert, AZ companies for a wide array of computer technologies such as:
Service Delivery Alternatives for Gilbert, Arizona Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive activity documentation, consistent follow-through, and tight expense control across an array of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: in-person service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues. For details, see Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network engineering, virtualization solutions, plus integration, programming and training for small business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects such as office moves and massive system migrations, extended initiatives like management reporting application development and customization, relational database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater degrees of availability, security, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is also convenient for clients to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized environments common with small companies, and retains control of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert remote support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Gilbert, Arizona Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed support firms or freelance consultants.
Working with Progent's Experts allows your company to:
- Prevent Over Dependence on Individual Consultants
For IT services, small companies often rely excessively on independent consultants. Though freelance service providers carry lower expenses than more substantial support organizations and can afford to bill nominally lower rates, they are often too overworked to respond quickly to critical network problems. If an independent engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement staff may require your business to go without help during an emergency. The more your small business expands, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lower productivity. Also, when freelance engineers encounter new problems, the unavailability of a large consulting team to rely on for assistance requires them to train in place while your business ends up with the bill for their continuing training.
- Gain Access to Expertise in Complex IT Issues
The majority of smaller service organizations or freelance engineers focused on small business IT consulting are capable of providing routine fixes but don't have the background to deal efficiently with complicated network configurations that have a variety of platforms, numerous offices, Voice over IP systems, remote clients, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large group of experts can benefit your business because enterprise environments are inherently complicated, support issues require in-depth knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and security requires industry-proven processes.
- Create a Firm Basis for Seamless Growth
Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid fixes commonly get tossed on top of a weak structure. As a business grows, stability and expandability problems can hinder the success of the business. Such environments require proper assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that will provide the solid basis to meet current business requirements and support downstream expansion.
- Team with Solution Providers, Not Product Resellers
Smaller businesses need direction and insight to work through an ever more complicated array of technology options offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match technical support with the real needs of clients. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual needs of a small business.
In case your Gilbert, Arizona business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).