Affordable Network Support from Microsoft and Cisco certified Professionals for Companies in Gilbert, AZ
By offering world-class know-how whenever you require it, making available in-depth knowledge for key business applications, providing high-value services such as virtual data center hosting, billing solely for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your information network and reduce support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small companies as to major enterprises but that smaller companies don't have the economy of scale to spend aggressively in information technology and in-house support staffs. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to provide the network support expertise your company requires whenever you require it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network support group. Co-sourcing can save money and help meet schedules for major projects like software design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your company to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Gilbert, Arizona Business Networks
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE network experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Gilbert, AZ companies for a wide array of computer technologies such as:

Service Delivery Alternatives for Gilbert, Arizona Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for providing computer support is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive activity documentation, consistent follow-through, and tight expense control across an array of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist customers to troubleshoot and fix network problems without the expense or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-based registration process for new customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: in-person service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues. For details, see Help Desk Services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network engineering, virtualization solutions, plus integration, programming and training for small business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity suites. Progent can help with short-term projects such as office moves and massive system migrations, extended initiatives like management reporting application development and customization, relational database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater degrees of availability, security, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that support the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in building and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions remain updated, protection and efficiency is constantly monitored, and systems are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is also convenient for clients to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized environments common with small companies, and retains control of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Gilbert, Arizona Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls associated with over dependence on thinly staffed support firms or freelance consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Individual Consultants
    For IT services, small companies often rely excessively on independent consultants. Though freelance service providers carry lower expenses than more substantial support organizations and can afford to bill nominally lower rates, they are often too overworked to respond quickly to critical network problems. If an independent engineer is busy with another customer, ill, on vacation, or in training, the absence of replacement staff may require your business to go without help during an emergency. The more your small business expands, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lower productivity. Also, when freelance engineers encounter new problems, the unavailability of a large consulting team to rely on for assistance requires them to train in place while your business ends up with the bill for their continuing training.

  • Gain Access to Expertise in Complex IT Issues
    The majority of smaller service organizations or freelance engineers focused on small business IT consulting are capable of providing routine fixes but don't have the background to deal efficiently with complicated network configurations that have a variety of platforms, numerous offices, Voice over IP systems, remote clients, integrated financial and operational software, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large group of experts can benefit your business because enterprise environments are inherently complicated, support issues require in-depth knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and security requires industry-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid fixes commonly get tossed on top of a weak structure. As a business grows, stability and expandability problems can hinder the success of the business. Such environments require proper assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that will provide the solid basis to meet current business requirements and support downstream expansion.

  • Team with Solution Providers, Not Product Resellers
    Smaller businesses need direction and insight to work through an ever more complicated array of technology options offered for enabling business growth and enhancing efficiency. They do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match technical support with the real needs of clients. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual needs of a small business.

Contact Progent
In case your Gilbert, Arizona business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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Our compensation model is based on contribution, so similar to working as a freelance contractor, your earnings are entirely driven by your generated revenue. Certain of our support staff stress lifestyle issues and choose to consult at a more relaxed pace, using our flexible schedule to pursue individual enthusiasms such as mountain biking, car racing, snow boarding, fishing, travel, or spending free time with relatives and friends. Other consultants use the opportunity to earn big dollars through lots of effort and extended days. Progent fully supports either end of the spectrum plus any point in between.

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Progent's certified wireless networking consulting experts can assist businesses of all sizes to plan, deploy, manage and repair Cisco Aironet wireless access point environments to achieve the throughput, range, density, expandability, security and manageability needed for transparent connectivity between Wi-Fi and wired network infrastructure. Progent can provide efficient remote and on-premises consulting services for both legacy and current 802.11ac Aironet access points and Progent can assist your business plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.

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Cisco's Meraki MS family of access and aggregation switches are designed for sites that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting to assist you to plan and deploy an efficient network architecture based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, set up policies to ensure security, create and test a disaster preparedness plan, and troubleshoot issues related to any facet of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking solution.

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Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical online and on-premises consulting, application development, and troubleshooting services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based components into a cohesive intranet solution.

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Progent offers advanced online consulting services to help organizations connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services that include Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

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Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of IT service, performing a broad variety of IT tasks for an extensive array of customers. Every Progent consultant shares a refined set of individual best practices that are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for using technical knowledge to resolve actual network problems rapidly.

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Application Publishing with ISA Server 2006 provides greater control over intranet resources while supporting increased productivity by making these applications available to authorized remote or mobile users. ISA Server 2006 helps guard business applications, services, and data across all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server consultants can show you how to design, install, configure, and maintain Internet Security and Acceleration Server on your system so your company benefits from a highly functional and economical combination of protection, productivity, and performance.

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Progent's UNIX family support experts offer small businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-based technology. Progent offers your organization contact with UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise provides you with an easy single source to show you how to create and manage a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to match your unique company needs. Progent’s Microsoft-certified support experts provide experience in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers expert e-Commerce integration services for secure, corporate-wide resource sharing as well as integration with Customer Relationship Management packages.

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ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity.

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Progent has more than 10 years of experience deploying, maintaining and troubleshooting the core components that make up System Center and can assist you to plan, deploy, manage, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent's consultants can assist you to upgrade to the latest edition of Microsoft System Center from an earlier one or from a third-party IT management platform to deliver the benefits of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and application performance monitoring.

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Progent offers cost-effective online access to an Oracle MySQL RDBMS administrator or application developer and can help organizations of any size to integrate and manage MySQL in a reliable IT environment that provides high levels of speed, expandability, and protection. Progent also has experience helping companies migrate databases from an Oracle environment to MySQL.

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Progent's Microsoft-authorized experts can help you evaluate the economic justification for implementing SharePoint Portal Server 2007, advise you on the most sensible edition of Microsoft SharePoint Server for your application, offer setup and integration services, assist you to set up Microsoft SQL Server as a back-end DBM, optimize your network integrity, integrate your off-the-shelf and custom application programs to operate with SharePoint 2007, design a company-wide security strategy that incorporates portal solutions, and deliver maintenance and Help Desk support.

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Progent's Microsoft-certified consultants can provide online and onsite expertise for organizations of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party communication systems such as Cisco UC. Progent's certified network security experts can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

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Office 365 Exchange Online lets you use cloud-based servers, mailboxes and other Exchange components to lower capital costs and administrative overhead. You can configure Exchange Online to host all your mailboxes, or you can integrate a hybrid architecture that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly online technical support to help your organizations to evaluate the potential advantages of Exchange Online, design a network topology that makes sense for your business needs and budget, implement an efficient move from your current Exchange system to one that includes Office 365 Exchange Online, train your IT team and end users, and provide as-needed consulting and technical support.

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Microsoft System Center 2016 provides major enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

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Altaro VM Backup Offsite Remote Consulting
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Altaro VM Backup software provides small organizations a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud environments and also enables low-cost backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for specific files and emails, support for Windows Server Cluster Shared Volumes and for vCenter for managing larger deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and offers a broad range of services to assist you to plan, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup software.

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Progent's certified IT experts offer Windows Server 2016 integration consulting services to help organizations of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.

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Progent's service specialists in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless environments with resource sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and desktops powered by Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Windows and Apple service makes it possible to provide expert support to businesses that rely on these technologies to maintain their strategic edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows network.

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important characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular design that lets you license just the functionality you need, a standardized foundation based on Microsoft technologies to protect your investment and offer a highly integrated environment, enhanced reporting services that allow you to track all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the capability to integrate data from almost any db software or workstation application into Microsoft GP, plus an open design that makes it easy to create custom applications. Progent can help you set up and support a reliable, protected server and communications infrastructure to support Dynamics GP, and can provide expert GP support professionals to help you turn the advanced features of Dynamics GP/Great Plains business accounting software into a productive business management solution.

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Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to maintaining the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a degree of protection that was previously limited to enterprises. Progent can provide several RMM solutions delivered as economical services designed to help you to detect and fix a most IT network problems before they can hurt your business.

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If your company computer system combines Linux platforms with MS Windows, Progent can show you how to integrate your computers into a cohesive network that allows all your operating systems to run side by side for easy administration, transparent dataflow, high availability, enhanced throughput, and tight protection. Progent's Linux and MS Windows integration support services include IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk Call Center support.

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Progent's Microsoft-certified consultants can help you to calculate the benefits of Windows Server 2008 for your company, create pilot programs and migration strategies, integrate Windows Server 2008 with your network infrastructure and workload, educate your IT staff how to use enhanced administration tools, and provide continuing consulting and support via affordable options such as Help Desk support and remote technical support.

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Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to design specialized mission-critical programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting consultants can show you how to create reports that let you track your business more thoroughly, turning raw data into useful insights into your business.

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Microsoft Windows Server Update Services enables IT managers to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and easily manage the installation of patches that are released via Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial setup of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, configuring client's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.

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Progent's Citrix-certified consultants can help you to plan, implement, administer, and support a virtualized Windows application delivery and management system based on XenApp. Progent's Cisco CCIE network engineers can help you optimize your network for delivering server-side and client-side applications, and Progent's datacenter support experts can help your organization to manage and support a remote datacenter that features high availability, advanced protection, and rapid disaster recovery.

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If your business operates a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISM and ISSAP-certified consultants can help your whole organization in a wide range of security areas including security management procedures, security design and strategies, connection control products and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP stipulate the fundamental competencies and international standards of knowledge that information security professionals are required to possess. These certification offer executive management the assurance that consultants who have achieved their CISM or ISSAP certification have the experience and knowledge to offer world-class security support and consulting services.

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Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services such as Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

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The complexity and integration demands of Microsoft Windows Servers requires a network consulting firm with hands-on experience and broad familiarity with planning and building cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progent’s consulting support can assist you with planning, deploying, administering, and supporting Windows Server solutions that maximize the productivity of your IT system. Progent’s consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other clients.

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Microsoft SQL Server 2016 offers significant improvements in speed, scale, security and compliance, uptime, BOYD integration, plus integrated business intelligence. Innovations include PolyBase for processing relational and non-relational files simultaneously for data warehousing, Hadoop support, Row-level Security, Mobile Reports, and centralized management of on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to assist organizations of all sizes to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.

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Progent's Microsoft-Premier SQL engineers offer an array of services to help small companies to plan, configure, administer, and repair SQL 2008 solutions in order to gain the maximum business benefit from Microsoft's state-of-the-art information management platform. In addition, Progent can provide expertise for network infrastructure, enterprise-wide security, and software development to optimize the strategic benefit of your computer investment.

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Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise offers you a convenient single source to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to defend against ransomware or recover quickly after a ransomware attack. Progent will consult with you directly to gather information concerning your current security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that minimizes your exposure to a ransomware attack and meets your company's needs.

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Progent's ProSight portfolio of managed IT services are designed to provide organizations who have small internal network administration and support teams with affordable help from world-class management tools and consulting expertise. Advantages of Progent's ProSight line of managed services include flat-rate IT management costs, automation of routine administrative processes, continual adoption of the latest information technology, smooth migration from legacy technology to modern solutions, close fit between information technology with strategic goals, access to seasoned IT experts, and allowing management to focus on business rather than ever-changing network technology.

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Progent’s fault tolerant system consultants offer non-stop computing consulting, disaster recovery services, network load balancing, 24x7 interoffice connectivity, 24x7 Internet architecture design, fault-tolerant data center consulting, and other fault-tolerant operations services to help your company configure a 24x7 network for mission-critical applications. Progent has the background to design economical, non-stop systems by utilizing the expanding library of Windows Cluster servers such as Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent’s Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-site network with a completely mirrored Internet connection and intelligent system load balancing.

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VMware's NSX network virtualization platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to design, configure, test and maintain a DR solution powered by VMware SRM and VMware NSX.

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Progent’s high availability interoffice connectivity and fault tolerant system connection consultants can help small companies achieve fault tolerant Interoffice connectivity through fully redundant system architectures with automatic failover. Progent’s Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office networks supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice networking.

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SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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SQL Server 2014 incorporates major enhancements in critical areas including speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently with all types of applications including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite consulting services such as system design, deployment, administration, remediation, and software development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 investment.

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Progent's Private Cloud Hosting service offers comprehensive hosting of a small company's servers in an environment that delivers the maximum degree of dependability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting and Management options are built on mature virtualization architectures that enable small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence.

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Network monitoring ordinarily entails observing a network’s resource usage to help uncover throughput bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that work under Linux or UNIX and can be deployed to monitor multi-OS environments where Linux and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these programs to optimize and troubleshoot your network. Progent's UNIX consulting professionals offer small companies and developers assistance with administering and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based technology.

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Unified CM and Microsoft Office Integration Support

Cisco Cisco Unified Communications Manager (CUCM), originally named CallManager, functions as the heart of Cisco's collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) offer a modern IP-PBX by integrating with applications that include Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's Cisco-certified consultants can deliver efficient and budget-friendly remote and onsite expertise to help businesses of any size to create and administer CUCM deployments by providing Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent's consultants can assist with any facet of Unified CM setup and troubleshooting in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, installing ISR routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

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Security Vulnerability Assessment Consultant Services

Progent has created several network security packages designed to deliver larger corporations an impartial and thorough network security audit from a team of certified security engineers. All Progent's network security assessment packages feature a suite of procedures including network scans from within and from outside the corporate firewall, expert analysis of scanned data by accredited security engineers, creation of a paper explaining the findings, plus a live high-level executive outbrief and a detailed live review for in-house network engineers.

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Microsoft Operations Manager 2000 IT Services
MOM Computer Consulting

Small to middle size companies can now get all the benefits of System Center Operations Manager and also have quick access to Progent’s Microsoft Premier network consulting experts. With Progent's affordably priced IT service packages, small and midsize organizations can choose a simple Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager to offer small company networks enterprise-class reliability, security, and productivity.

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Services for Redundant Network

Progent’s non-stop inter-site connectivity and 24x7 network connection professionals can help small organizations create non-stop Interoffice connectivity via fully redundant system architectures featuring automatic failover. Progent’s CCIE engineers can plan and implement ultra-reliable Inter-office connections based on zero-downtime EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers affordable non-stop interoffice connectivity.

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Support and Integration for Data Protection Manager 2016 and VMware
Online Troubleshooting for DPM 2016

System Center 2016 Data Protection Manager offers near-continuous backup and simplified restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for key workloads such as Microsoft SQL Server, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V and VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to plan, implement, manage, and troubleshoot a multi-site backup/recovery system powered by SCDPM 2016. Progent can help you to upgrade from an older version of DPM or from a legacy solution, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed guidance to help you through challenging issues or provide comprehensive project management or co-management support to make sure you finish your SCDPM 2016 deployment on time and within your budget.

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Microsoft ISA Server Technology Consulting Services

Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with multiple sites, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall consultants are available to assist your company in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network security requirements without adversely restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of Internet Security and Acceleration Server.

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Office Word Consulting

Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad range of affordable remote consulting services to help your organization to manage your legacy Microsoft Office Word environment or assist you to move to a newer version of Office Word. Support available from Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, integrating Office Word with other Microsoft Office apps like Office Excel and Outlook or with third-party data sources and add-ons,network enhancements for dependable. reliable cloud connectivity, security consulting, smart phone synchronization, and remote training tailored for individuals or groups.

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Microsoft Hyper-V 3.0 Server Virtualization Consulting Services
Microsoft Hyper-V 3.0 Virtual Machines Help and Support

Microsoft Windows Server 2012 R2 Hyper-V improves server virtualization in important areas including secure multitenancy, flexible network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can help your business to take advantage of Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut IT costs and enhance productivity.

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