Expert Online Troubleshooting for Gilbert, Arizona Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by major IT support organizations. Many small companies permit themselves to become dangerously dependent on freelance consultants or small support organizations who lack the size or extensive knowledge to react quickly or efficiently to technical crises. Other small companies turn to mass-market support providers staffed with personnel taught to offer standardized fixes for ordinary problems but who are missing the experience and versatility to deal with the variety of environments and absence of standardization typical of small company IT networks.
Progent's time-tested methodology for delivering low-cost and effective network support to small companies has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has delivered online help to companies in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house IT service group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your company to plan and implement your cloud strategy.
Main Practice Areas Supported by Progent for Gilbert, Arizona Office Networks
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE networking consultants and Apple Computer certified consultants, Progent provides emergency troubleshooting and affordable online consulting to Gilbert, AZ companies for a broad array of computer technologies such as:
Support Delivery Alternatives for Gilbert, Arizona Companies
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for delivering IT support is based on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough activity records, consistent follow-through, and tight cost monitoring for an array of IT service delivery options that include remote troubleshooting, onsite help, and top-level consulting.
- Remote Service
Progent's Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair network issues without the cost or time loss of on-premises service calls. The background of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises support technicians when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's in-person computer support services.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. for more information, refer to Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with critical technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network protection engineering, fault tolerant network consulting, server virtualization strategies, plus integration, customization and training for small business programs such as financials, ERP, management reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including site moves and massive system migrations, longer term projects such as customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, database application programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.
- Network Infrastructure Consulting Expertise for Teleworkers
Progent can help small and medium-size businesses to plan, set up and troubleshoot the network infrastructure required for work-from-home employees. Aspects of infrastructure for which Progent's consultants can provide assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure software, router integration, Wi-Fi network planning and deployment, and robust Internet connectivity. To learn about Progent's infrastructure support services for an at-home workforce, refer to infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition easy for customers to migrate to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the mixed- OS and non- standardized networks common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for network data protection and reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to clients trying to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Methodology
Progent's team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT support, performing a broad range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT skills, but also a support engineer with proven methods for fixing actual network problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates big invoices for fast repairs. An additional benefit of by-the-minute billing is that your company will not be tempted to permit less critical problems to fester until they become big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports given by each consultant to each client. The discipline of documenting and archiving service activity results in more efficient service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who work with freelance service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Gilbert, Arizona company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).