Expert Online Support for Gilbert, Arizona Small Business Computers from Microsoft Certified Engineers
Small companies have typically been underserved by major IT service organizations. Many small businesses allow themselves to become excessively reliant on individual engineers or small consulting organizations who don't have the bandwidth or comprehensive knowledge to respond quickly or efficiently to network crises. Other small businesses turn to mass-market support providers staffed with personnel taught to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of environments and lack of standards typical of small company information systems.
Progent's proven approach to providing affordable and effective network service to small businesses has made Progent one of the top Microsoft-certified network consulting organizations in the United States. Progent has provided remote help to businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your in-house network service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, business continuity preparedness, security audits, office consolidations, or software migrations.
Progent can in addition provide the services of certified experts to assist your company to plan and execute a sensible cloud computing strategy.
Popular Technologies Serviced by Progent's Consultants for Businesses in Gilbert, Arizona
Progent's nationwide group of industry certified consultants provides assistance for all aspects of network systems found in companies of all sizes. Technologies supported by Progent in Gilbert include:
Service Delivery Alternatives Available for Gilbert, Arizona Businesses
Progent has a selection of options for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering IT support services is built on the Call Center structure common to larger IT organizations. Progent's Helpdesk Support Model ensures fast response, comprehensive activity records, dependable follow-up, and strict cost control for an array of IT support delivery options that include online repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service calls. The background of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's remote support experts to give small companies the ideal combination: on-premises support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for in-person support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to sign up for Progent's in-person computer service.
- Help Desk
Progent's Contact Center Services are intended for small and midsize businesses who need prompt and dependable support from a professional Contact Center with effective telephone assistance, online repair tools, and enough technical strength for all needed escalation. Since small and midsize companies typically have limited information technology funds and can provide little executive bandwidth for handling network support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that small business computer systems stay productive. Learn more details about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and training for business software including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can help with one-shot projects such as office relocations and major software upgrades, extended projects like business information software programming and customization, relational database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host key business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher levels of availability, security, and performance than is feasible using the type of on-site data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can save you the cost of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and performance is constantly monitored, and systems are regularly archived and ready for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is also simple for clients to transfer to another service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit companies with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and IT administration while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can support the mixed- platform and non- standardized environments common with small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government regulations for IT information protection and incident reporting.
The breadth and size of Progent's engineering team offer a powerful array of advantages to clients trying to increase the business value of their IT network within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, at the front lines of IT service, executing a wide variety of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for solving real-world network problems rapidly.
Read more details about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for phone service and on-site help by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during regular business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for fast fixes. An additional advantage of granular invoicing is that you will not be inclined to permit less critical problems to stay unaddressed until they become big ones.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by every consultant to each customer. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of typical problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with independent consultants or who maintain internal IT staffs gain when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
In case your Gilbert, Arizona business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).