Fast, Affordable Online Network Support for Gilbert, Arizona Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-quality computer support services to clients who have small-company budgets. Progent has built a powerful service solution that includes a low-overhead, seamless virtual office infrastructure, custom online troubleshooting technology, a substantial pool of engineers accredited in a broad range of IT disciplines, a Call Center operational model that promotes responsiveness and ensures follow-up, a worldwide team of on-line troubleshooting experts, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on solving technical issues in the shortest time and at the least cost to customers.
For larger companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your company to plan and execute a sensible cloud strategy.
Primary Practice Areas Supported by Progent's Consultants for Businesses in Gilbert, Arizona
Progent's nationwide group of certified support professionals provides support for all facets of network systems deployed by organizations of any size. Technologies supported by Progent in and around Gilbert include:
Service Delivery Alternatives Available for Gilbert, Arizona Businesses
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure common to big IT organizations. Progent's Help Desk Support Model promotes fast support, thorough activity records, reliable follow-up, and tight expense monitoring across a range of IT service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises support calls. The background of Progent's network engineers allows them to handle the majority of network issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new customers to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's online computer troubleshooting services.
- On-site Support
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: on-premises service technicians when you need them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for on-site service visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about how and why to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging issues. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, fault tolerant it system design, server virtualization strategies, plus integration, programming and training for small business software including financials, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects including site moves and massive software migrations, extended projects such as management reporting application development and support, database application development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of dependability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the planet's largest IT companies, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions remain current, protection and performance is continually monitored, and systems are consistently archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also simple for customers to transfer to a different support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtualization technologies that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the multi- platform and loosely standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Gilbert, Arizona Small Businesses
Progent's size, scope of technical skill, and familiarity with corporate network consulting enable small businesses to avoid the pitfalls associated with over dependence on thinly staffed service organizations or freelance engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Over Reliance on Freelance Support Consultants
For network services, small businesses often depend excessively on individual engineers. Though freelance service engineers carry lower expenses than larger support firms and can afford to charge nominally lower rates, they are sometimes too busy to react quickly to urgent situations. If a freelance engineer is busy with different customer, sick, on vacation, or in class, the absence of backup staff may require your company to wait for assistance during a crisis. The more your company grows, system downtime or problems with critical programs become more expensive. The money you thought you were saving on an independent consultant can disappear fast due to lost output. Also, when independent consultants encounter unfamiliar problems, the lack of a large consulting group to count on for help forces them to learn on the job while your organization winds up with the bill for their continuing education.
- Have Access to Experts in Complex IT Issues
The majority of smaller support organizations or independent consultants who concentrate on small company network consulting may excel at providing routine solutions but don't have the seasoning to work cost-effectively with complicated network configurations with a variety of operating systems, multiple sites, VoIP systems, mobile workers, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive group of specialists can be valuable to your business because big-company networks are by nature complicated, support issues demand thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-tested best practices.
- Build a Solid Basis for Seamless Growth
Small companies often begin with an IT system implemented on a shoestring budget. Without a proper architecture, a sequence of ad hoc fixes often get piled on top of a tenuous foundation. As a company evolves, stability and expandability issues can undermine the success of the organization. These environments require thorough assessment, intelligent business planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable basis to meet current business requirements and ease downstream growth.
- Partner with Solution Providers, Not Product Vendors
Small businesses require guidance and education to work through an ever more complex array of technology options offered for enabling growth and improving productivity. They do not need an IT engineer or support firm that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align consulting support services with the real needs of customers. Combining network support and product reselling can result in a conflict where the proposed solution is based on a predetermined technology instead of being driven by the true needs of a customer.
Get in Touch with Progent
If your Gilbert, Arizona company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).