Affordable Computer Support from Microsoft and Cisco Qualified Experts for Companies in Gilbert, AZ
By offering world-class support whenever you need it, providing in-depth expertise for critical business applications, providing innovative services such as virtual data center hosting, invoicing only for services you receive, and requiring no sign-up or retainer fees for standard services, Progent helps you to maximize the business value of your information system and reduce service costs. Progent appreciates that information system protection, reliability, and efficiency are as critical to small businesses as to major corporations but that small companies don't have the leverage to invest aggressively in information technology and internal service groups. Progent's basic competitive advantage is that no IT support firm can match Progent's capability to deliver the IT support your company requires when you require it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing services to supplement the technical skills of your in-house IT service team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like application development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your business to design and implement a sensible cloud computing strategy.

Main IT Areas Supported by Progent for Gilbert, Arizona Business Networks
A Microsoft-certified Partner computer support firm with a world-class team of Cisco certified CCIE network infrastructure consultants and Apple certified consultants, Progent provides urgent assistance and low-cost remote consulting to Gilbert, AZ businesses for a wide array of computer technologies including:

Service Delivery Alternatives for Gilbert, Arizona Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model ensures fast support, thorough activity documentation, reliable follow-up, and strict cost control for a range of network service delivery alternatives that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to give small businesses the optimal solution: in-person service technicians when you require them as well as the remote help of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more details concerning how and why to register for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Services are intended for all companies who require fast and reliable support from a professional Helpdesk with efficient telephone assistance, online troubleshooting tools, and sufficient technical depth for full problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare scant executive bandwidth for handling IT support, Progent's Helpdesk Services could be the most cost-effective way to ensure that business computer systems are always productive. Read more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can provide assistance with vital technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system engineering, virtualization strategies, plus integration, customization and training for small business software including accounting, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended initiatives such as business reporting software development and customization, relational database application development and DBA services, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and MS SQL in order to provide small businesses with greater degrees of availability, protection, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the expense of building and managing the systems required for enterprise-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to another support firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the multi- platform and non- standardized networks common with small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting services to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory requirements for IT data security and incident reporting.

The breadth and depth of Progent's engineering staff offer a powerful set of benefits to clients trying to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the front lines of network service, executing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This ensures that you get not just expert technical help, but also a consultant with proven approaches for resolving real-world network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major bills for quick fixes. Another benefit of granular pricing is that customers are less inclined to allow simple issues to stay unaddressed until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation given by each consultant to every customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Small companies who work with freelance consultants or who employ internal IT staffs gain when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Gilbert, Arizona company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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