Low-cost Network Support from Microsoft premier Consultants for Companies in Gilbert, AZ
By delivering world-class know-how whenever you need it, making available in-depth expertise for critical business applications, providing high-value services such as virtual server hosting, invoicing only for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your information system and minimize service expenses. Progent appreciates that network security, dependability, and efficiency are as critical to small companies as to large enterprises but that smaller organizations lack the leverage to spend heavily in computer technology and internal support staffs. Progent's basic competitive advantage is that no network consulting firm can match Progent's ability to provide the network support expertise your business needs when you need it and at prices you can justify.
For mid-size and large companies, Progent offers co-sourcing support to add to the subject matter expertise of your internal network service team. This can reduce expenses and help meet schedules for big projects such as application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.
Progent can also offer access to certified consultants to assist your company to design and execute your cloud strategy.
Core IT Areas Serviced by Progent for Businesses in Gilbert, Arizona
Progent's team of industry certified engineers provides help for virtually all aspects of network systems found in companies of all sizes. Practice areas served by Progent in Gilbert include:
Service Delivery Options Available for Gilbert, Arizona Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, and IT administration. Progent's model for providing network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service documentation, reliable follow-up, and strict expense monitoring across a range of network service delivery alternatives that include remote troubleshooting, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or delay of in-person service visits. The background of Progent's IT engineers makes it possible to handle most IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote network troubleshooting services.
- Onsite Support
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small companies the optimal solution: onsite support professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more about why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. for more information, visit Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop network design, virtualization strategies, plus configuration, programming and support for small business software including financials, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site moves and massive system upgrades, longer term projects such as management analytics application development and customization, relational database application programming and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as disaster recovery and malware cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of availability and expandability but that is also easy for clients to transfer to a different service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, system support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized networks typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced remote consulting to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can help with advanced security programs like SIEM solutions to help companies meet industry guidelines and government requirements for network data security and incident reporting.
The scope and depth of Progent's engineering staff offer a powerful array of benefits to organizations wishing to maximize the business value of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the forefront of IT service, performing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical skills, but also a consultant with field-tested methods for repairing actual network problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates major invoices for quick solutions. Another benefit of granular billing is that clients are less tempted to allow less critical problems to stay unaddressed until they become big problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who employ internal IT staffs gain when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Gilbert, Arizona business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).