Gilbert, Arizona Microsoft and Cisco Premier Certified Consultants

Service Delivery Alternatives Available for Gilbert, Arizona Businesses
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for providing computer support is based on the Help Desk Call Center structure common to big IT groups. Progent's Contact Center Support Model ensures fast response, comprehensive activity documentation, dependable follow-through, and strict cost monitoring for a range of network support delivery modes that include online repairs, onsite support, top-level consulting, plus server and application hosting.

• Remote Service
  Progent’s Technical Response Center (TRC) provides emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair network problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants allows them to handle most IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's online computer troubleshooting services.

• On-site Support
  Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to deliver small and midsize businesses the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person support visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning why to sign up for Progent's in-person network support.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Help Desk Services for Small Businesses.

• Consulting Expertise
  Progent provides small businesses affordable availability of world-class consultants who can provide help with vital technologies such as
• Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop network design, server virtualization strategies, plus configuration, programming and support for business software such as financials, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including site relocations and massive system upgrades, longer term projects like management analytics software development and customization, database application programming and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus removal.

• Application Hosting
  Progent can host mission-critical business applications like Exchange and Microsoft SQL in order to provide small businesses with higher levels of dependability, security, and recoverability than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the world's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually tracked, and systems are consistently archived and available for full and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for clients to transfer to another support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit companies with mixed environments to benefit significantly on the costs of hardware, system maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- platform and non- standardized networks common with smaller companies, and retains control of the software licenses in the customer's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.

• Hybrid Cloud Migration Consulting Services
  Progent can provide advanced online support services to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

• ProSight DPS: Managed Cloud Backup
  ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Gilbert, Arizona Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate IT support allow small and midsize businesses to sidestep the problems related to excessive dependence on thinly staffed service organizations or independent consultants.

Teaming with Progent enables your business to:

• Prevent Over Reliance on Individual Support Consultants
  For network services, smaller companies often rely excessively on individual engineers. Though individual support engineers carry lower overhead than more substantial IT service organizations and can typically bill apparently smaller fees, freelancers are sometimes spread too thin to react rapidly to critical situations. If a freelance engineer is busy with another client, ill, on vacation, or in class, the lack of replacement staff may force your business to wait for help in case of a crisis. The more your small business grows, system downtime or problems with line-of-business applications become more expensive. The money you thought you were saving on a freelancer can disappear quickly due to lower output. Also, when freelance engineers encounter new technologies, the lack of a large consulting group to fall back on for assistance forces them to learn in place while your business winds up footing the costs for their ongoing training.

• Gain Access to Expertise in Sophisticated IT Issues
  Many small support organizations or freelance engineers focused on small business network consulting may excel at delivering connect-the-dots fixes but don't have the experience to work efficiently with complicated network infrastructures with mixed platforms, numerous offices, VoIP systems, remote clients, interconnected financial and analytical applications, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's extensive group of experts can be valuable to your business because enterprise environments are inherently complex, integration problems demand in-depth understanding of in many technical disciplines, and reaching a high degree of stability, reliability, and security requires enterprise-tested processes.

• Create a Firm Foundation for Seamless Growth
  Small businesses often start with a network cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of band-aid repairs often get piled on top of a tenuous foundation. As a business evolves, reliability and scalability issues can obstruct the success of the organization. These networks require thorough evaluation, smart business planning, and broad-based expertise to upgrade to a network environment that can provide the solid basis to handle critical business requirements and ease future expansion.

• Partner with Solution Providers, Not Product Resellers
  Small companies require guidance and education to work through an ever more complicated maze of technology options available for accelerating growth and improving efficiency. They do not need a network engineer or support organization that tries to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support with the genuine needs of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor rather than being based on the true requirements of a client.

How to Contact Progent
In case your Gilbert, Arizona company needs to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).