Gilbert, AZ Remote Support from World-class Computer Troubleshooting Professionals
Progent's computer network support services can provide your Gilbert, AZ business low cost and dependable access to world-class technical engineers. By delivering network consulting help when you require it, offering specialized expertise for critical technologies, delivering value-added support such as 24x7 server monitoring, and invoicing only for support you receive, Progent gives your Gilbert, Arizona company an affordable solution for maximizing the business value of small-scale business information systems. Whether you have an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to build and maintain a robust and secure information system and to have quick access to the experienced help typically available only to enterprises who are able to afford a sizeable internal IT staff.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal network service personnel. Co-sourcing can save money and help meet schedules for big projects such as software design and development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited experts to help your company to plan and execute a sensible cloud computing strategy.
Primary Products and Technologies Serviced by Progent for Gilbert, Arizona Business Networks
A Microsoft-certified Partner consulting company with a world-class group of Cisco CCIE network experts and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable online consulting to Gilbert, AZ businesses for a wide range of computer technologies including:
Service Delivery Alternatives Available for Gilbert, Arizona Businesses
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing network support services is based on the Help Desk structure common to larger IT support organizations. Progent's Contact Center Support Model ensures fast response, comprehensive service documentation, reliable follow-through, and strict expense monitoring for an array of network support delivery options that include remote repairs, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix network problems without the expense or time loss of in-person support calls. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: onsite service technicians when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and major system migrations, extended projects like business reporting software programming and customization, relational database application development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small companies with greater levels of dependability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the systems required for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also convenient for customers to migrate to a different support provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller companies, and retains control of the software licenses in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Gilbert, Arizona Small Businesses
Progent's staff size, scope of information technology expertise, and experience with enterprise IT support allow small and midsize businesses to avoid the pitfalls associated with over reliance on small support firms or individual engineers.
Working with Progent allows your business to:
- Prevent Over Reliance on Freelance Support Consultants
For IT services, small companies sometimes rely heavily on independent engineers. Although individual service engineers carry lower expenses than larger support organizations and can typically bill apparently smaller fees, they are occasionally too busy to respond quickly to critical problems. If an independent consultant is occupied with different client, sick, on travelling, or in class, the absence of replacement staff may force your business to go without help in case of an emergency. As your company grows, network downtime or difficulties with critical applications become more expensive. The money you believed you were saving on a freelancer can disappear fast due to lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a big consulting team to fall back on for assistance requires them to learn on the job while your organization ends up footing the costs for their ongoing education.
- Have Access to Experts in Advanced IT Solutions
The majority of smaller support organizations or independent consultants specializing in small company IT consulting are capable of providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complicated network infrastructures with a variety of operating systems, multiple offices, VoIP implementations, remote workforces, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your company because enterprise networks are characteristically complex, integration problems demand thorough understanding of in many technical areas, and reaching an acceptable level of stability, availability, and protection requires enterprise-proven best practices.
- Build a Firm Basis for Seamless Growth
Small businesses often start with a network implemented on a tight budget. Without a proper basis, a series of ad hoc fixes often get thrown on top of a tenuous foundation. As a company evolves, reliability and scalability issues can hinder the productivity of the organization. Such networks need thorough evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that can provide the solid basis to handle critical business needs and ease future expansion.
- Team with Solution Finders, Not Product Resellers
Small businesses require guidance and insight to navigate through an ever more complex maze of IT alternatives offered for enabling growth and improving productivity. Businesses do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of customers. Combining network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined technology rather than being based on the actual needs of a customer.
In case your Gilbert, Arizona company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).