Fast, Affordable Online Computer Network Troubleshooting for Gilbert, Arizona Small Businesses
For more than two decades, Progent has focused on delivering enterprise-class computer support to clients who have small-company budgets. Progent has built a powerful support solution that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial pool of engineers accredited in a wide range of technical practice areas, a Help Desk service structure that promotes efficiency and ensures follow-through, a global team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a company ethos committed to fixing network problems in the least time and at the least cost to clients.
For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house network support staff. This can reduce expenses and minimize technical risks for major projects like software design and development, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited experts to help your business to design and implement a sensible cloud computing strategy.
Primary Technical Areas Supported by Progent for Businesses in Gilbert, Arizona
Progent's team of industry certified support professionals provides help for virtually all facets of information technology used by businesses of any size. Technologies served by Progent in and around Gilbert include:
Support Delivery Options Available for Gilbert, Arizona Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, and network administration. Progent's model for delivering computer support services is based on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across a range of IT service delivery alternatives that include remote repairs, in-person help, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can assist clients to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT engineers allows them to handle most IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small businesses the ideal combination: on-premises service professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, see Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies affordable availability of enterprise-class consultants who can deliver help with critical technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and support for business applications such as financials, operations, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site moves and major system upgrades, extended initiatives like upgrading an older MRP system to a current MS Dynamics 365 solution, database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in a setting that not only provides the highest level of availability and extensibility but that is also easy for customers to migrate to another service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow companies with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the mixed- platform and non- standardized environments common with small businesses, and retains control of the software in the customer's hands so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert remote support services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government regulations for network data protection and reporting.
The scope and size of Progent's engineering staff offer a powerful set of benefits to companies trying to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the front lines of network service, performing a wide range of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for solving actual network problems quickly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no registration fee and asks no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big bills for fast fixes. An additional benefit of granular pricing is that customers will be less tempted to allow less critical problems to fester until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing service records results in more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who employ in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Gilbert, Arizona company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).