Fast, Affordable Remote Computer Support for Glendale, Arizona Small Companies
For more than twenty years, Progent has specialized in providing enterprise-class IT support to customers who have small-business budgets. Progent has built a unique service solution that features a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial team of engineers accredited in a broad array of IT practice areas, a Help Desk operational model that promotes responsiveness and ensures follow-through, a global team of remote support experts, on-site service availability for the majority of most zip codes in the U.S., and a corporate ethos committed to solving network issues in the shortest time and at the least cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal network support personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to help your company to design and execute your cloud strategy.
Core Practice Areas Supported by Progent for Glendale, Arizona Business Networks
As a Microsoft-certified Partner IT service firm with a large team of Cisco CCIE network experts and Apple certified consultants, Progent offers urgent troubleshooting and low-cost online consulting to Glendale, AZ companies for a broad array of computer technologies such as:
Service Delivery Alternatives for Glendale, Arizona Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive service records, reliable follow-through, and tight expense control for a range of IT support delivery alternatives that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair network problems without the expense or delay of on-premises service visits. The experience of Progent's network consultants allows them to handle the majority of network issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more details about Progent's remote computer support expertise.
- On-site Support
Progent provides on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: hands-on support professionals when you require them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The response time for on-site service visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop it system design, virtualization strategies, plus configuration, customization and support for small business software such as accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as office moves and massive system upgrades, extended projects like business reporting software programming and customization, database application development and administration services, and web design, on-going services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and malware cleanup.
- Application Server Hosting
Progent can host mission-critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible using the type of on-site data center that is practical for most small businesses. Since Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is in addition convenient for customers to migrate to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with small companies, and keeps control of the software in the customer's hands so that moving to a different virtualized system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for Glendale, Arizona Small Businesses
Progent's size, depth of technical expertise, and familiarity with corporate IT consulting allow small and midsize companies to avoid the problems associated with over dependence on thinly staffed support organizations or independent consultants.
Working with Progent allows your small business to:
- Prevent Over Reliance on Individual Support Consultants
For network support, smaller businesses often rely excessively on independent engineers. Although freelance support engineers have lower expenses than more substantial IT service organizations and can afford to charge apparently lower fees, individuals are sometimes too overworked to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may require your business to wait for assistance during a crisis. As your company grows, system unavailability or problems with critical programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a big engineering team to depend on for advice requires them to learn in place while your business ends up with the bill for their continuing education.
- Gain Access to Expertise in Complex Network Issues
Many small service organizations or independent consultants focused on small business IT support are capable of providing routine fixes but lack the experience to deal efficiently with complicated network infrastructures with a variety of operating systems, many locations, Voice over IP systems, mobile workforces, integrated financial and operational software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your small business because big-company networks are by nature complex, support problems require thorough knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security calls for industry-proven processes.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a carefully designed architecture, a series of ad hoc fixes commonly get piled on top of a tenuous structure. As a business grows, reliability and scalability problems can obstruct the productivity of the business. Such environments need proper assessment, intelligent business analysis, and in-depth expertise to migrate to an IT environment that can provide the reliable foundation to meet current business needs and support downstream growth.
- Partner with Solution Consultants, Not Resellers
Small companies need direction and education to navigate through an ever more complicated maze of technology alternatives offered for enabling growth and improving productivity. They do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services only. This allows Progent to match technical support services with the genuine interests of clients. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the actual needs of a customer.
Get in Touch with Progent
In case your Glendale, Arizona company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).