Low-cost Network Help from Microsoft certified Experts for Businesses in Glendale, AZ
By offering world-class support whenever you require it, providing in-depth knowledge for key applications, providing innovative services like virtual data center hosting, invoicing only for services you receive, and requiring no sign-up fees or retainers for standard services, Progent allows you to maximize the business value of your It network and reduce service costs. Progent appreciates that information system protection, reliability, and efficiency are just as critical to small companies as to large enterprises but that smaller companies don't have the leverage to spend aggressively in computer technology and internal support groups. Progent's fundamental value proposition is that no IT consulting firm can equal Progent's ability to provide the network support expertise your business needs when you need it and at a cost you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified consultants to help your business to plan and execute a sensible cloud computing strategy.
Core Practice Areas Serviced by Progent for Glendale, Arizona Businesses
As a Microsoft-certified Partner IT service firm with a large group of Cisco Premier CCIE network infrastructure experts and Apple Computer accredited consultants, Progent provides urgent assistance and low-cost online consulting to Glendale, AZ companies for a wide array of computer technologies including:
Service Delivery Options for Glendale, Arizona Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, and network administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive service documentation, reliable follow-up, and strict cost control across a range of IT support delivery options that include remote troubleshooting, on-premises support, and top-tier consulting.
- Remote Support
Progent's Technical Response Center offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration process for new customers to address emergency network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more details about Progent's remote computer support services.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The wait time for on-site service visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, visit Progent's Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, non-stop it system design, server virtualization strategies, plus configuration, customization and training for small business programs including financials, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, extended projects like upgrading a legacy ERP platform to a current MS Dynamics 365 solution, database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services such as data restoration and malware cleanup.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can help small and mid-size businesses to plan, configure and debug the network infrastructure for work-from-home employees. Aspects of network infrastructure where Progent's experts offer guidance include safe and convenient VPN connections, VDI desktop software, router setup, wireless network design and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for remote workers, see network infrastructure support services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest degree of availability and extensibility but that is also convenient for clients to migrate to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization technologies that allow companies with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can handle the mixed- OS and non- standardized environments common with small companies, and retains ownership of the licenses in the client's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote support to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT data protection and reporting.
The scope and size of Progent's consulting team bring a powerful array of advantages to companies wishing to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Industry Methodology
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with field-tested approaches for repairing real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone support and on-site help per minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no sign-up fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size invoices for fast solutions. An additional benefit of granular billing is that your company will not be tempted to permit incipient problems to fester until they grow into major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports given by every consultant to every client. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ in-house support personnel gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Glendale, Arizona business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).