Low-cost Computer Help from Microsoft premier Professionals for Businesses in Glendale, AZ
By delivering world-class support when you require it, making available in-depth knowledge for critical applications, providing innovative services such as virtual server hosting, invoicing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent enables you to increase the competitive value of your information system and cut support costs. Progent recognizes that information system protection, reliability, and efficiency are just as critical to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to invest aggressively in computer networks and internal service staffs. Progent's fundamental competitive advantage is that no IT support firm can match Progent's ability to provide the network support expertise your business requires when you need it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to add to the skills of your in-house network service personnel. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations.
Progent can also offer access to certified experts to help your company to plan and execute a sensible cloud computing strategy.
Primary Products and Technologies Supported by Progent for Business Networks in Glendale, Arizona
Progent's group of world-class support professionals provides assistance for all facets of network technology deployed by companies of all sizes. Areas served by Progent in and around Glendale include:
Support Delivery Options for Glendale, Arizona Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Support Model promotes fast support, thorough activity documentation, dependable follow-through, and tight expense monitoring for an array of network service delivery modes that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network problems without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the best of both worlds: on-premises support professionals when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The wait time for on-site service calls is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues. for more information, refer to Online Help Desk Services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, non-stop it system design, virtualization strategies, plus configuration, programming and training for business programs including financials, ERP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as office moves and massive software upgrades, longer term projects such as management information application programming and support, relational database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or emergency services such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host key business applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher degrees of reliability, protection, and recoverability than is possible using the type of on-site data center that is practical for most small businesses. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest degree of dependability and scalability but that is also convenient for clients to transfer to another support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's hands so that moving to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Glendale, Arizona Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT support enable small and midsize businesses to avoid the problems related to over reliance on small service firms or independent engineers.
Teaming with Progent enables your company to:
- Avoid Excessive Reliance on Individual Support Consultants
For network support, small companies sometimes rely excessively on freelance engineers. Though individual support providers have lower expenses than larger support organizations and can typically charge nominally lower rates, freelancers are occasionally too busy to respond quickly to urgent problems. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of replacement personnel may require your company to wait for assistance during a crisis. As your small business grows, system downtime or difficulties with line-of-business applications get more costly. The money you believed you were conserving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance consultants confront new technologies, the unavailability of a large consulting team to depend on for assistance forces them to learn with the meter running while your organization ends up footing the bill for their continuing training.
- Have Access to Experts in Complex Network Issues
The majority of small support firms or independent consultants focused on small business IT consulting may excel at providing connect-the-dots fixes but lack the background to deal efficiently with complicated network configurations with a variety of operating systems, multiple locations, Voice over IP implementations, mobile workforces, integrated accounting and operational software, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your company because big-company networks are inherently complicated, integration problems demand in-depth knowledge in numerous technical areas, and achieving a high degree of robustness, reliability, and protection requires enterprise-proven best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically start with an IT system implemented on a tight budget. Without a proper architecture, a sequence of band-aid fixes often get piled onto of a tenuous foundation. As a business grows, reliability and expandability issues can undermine the success of the business. These environments require thorough assessment, smart strategic analysis, and broad-based expertise to migrate to a network infrastructure that can act as the solid foundation to meet critical business requirements and support downstream expansion.
- Team with Solution Consultants, Not Product Vendors
Small businesses need direction and education to work through an increasingly complex array of IT alternatives offered for accelerating business growth and improving efficiency. They do not need an IT consultant or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling any products. Progent sells services and expertise only. This allows Progent to match consulting support services with the genuine needs of clients. Mixing network support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a customer.
In case your Glendale, Arizona company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).