Low-cost Network Support from Microsoft certified Professionals for Businesses in Glendale, AZ
By delivering professional know-how when you need it, providing in-depth knowledge for key applications, providing high-value services such as virtual data center hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables your company to increase the competitive value of your It network and minimize service costs. Progent recognizes that information system protection, reliability, and performance are as important to small companies as to major corporations but that small organizations lack the leverage to spend aggressively in information networks and in-house service staffs. Progent's basic value proposition is that no network consulting firm can match Progent's ability to provide the IT support your business needs whenever you require it and at a cost you can afford.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for big projects like software programming, disaster recovery planning, security audits, office consolidations, or software migrations.
Progent can also offer access to certified consultants to help your company to plan and execute a sensible cloud strategy.
Primary Products and Technologies Supported by Progent's Consultants for Business Networks in Glendale, Arizona
Progent's nationwide group of industry certified experts offers help for all facets of network technology deployed by companies of all sizes. Areas supported by Progent in Glendale include:
Service Delivery Alternatives Available for Glendale, Arizona Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, hosting services, and IT administration. Progent's model for delivering IT support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity records, reliable follow-up, and strict cost control for an array of network service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can assist customers to analyze and repair network issues without the cost or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's online computer support services.
- Onsite Support
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant it system consulting, virtualization strategies, plus configuration, customization and support for small business software including financials, ERP, reporting, CRM, and office productivity software. Progent can help with one-shot projects such as office relocations and major software migrations, extended initiatives such as business analytics application development and customization, relational database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of availability, security, and performance than is feasible with the type of on-site data center that is practical for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of some of the world's largest IT organizations, Progent can eliminate the investment in building and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay current, protection and performance is continually tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit companies with multi-vendor environments to benefit significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the multi- platform and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting services to help companies of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and statutory regulations for IT information protection and reporting.
The scope and size of Progent's consulting team offer a powerful array of advantages to organizations wishing to maximize the business value of their information system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT service, performing a wide variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for solving real-world network problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids major invoices for fast solutions. Another benefit of by-the-minute pricing is that clients won't be tempted to allow minor problems to fester until they grow into major problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports given by each staff member to each client. The practice of documenting and archiving service activity allows more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Glendale, Arizona business wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).