Affordable Network Troubleshooting from Microsoft and Cisco certified Professionals for Companies in Glendale, AZ
By offering professional support when you need it, making available in-depth expertise for key applications, offering innovative services like virtual server hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your It system and minimize service expenses. Progent appreciates that information system protection, dependability, and efficiency are just as critical to small companies as to major corporations but that smaller organizations lack the economy of scale to spend heavily in information networks and internal support staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's ability to provide the network support your company needs when you require it and at prices you can justify.

For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for major projects like software programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Glendale, Arizona
Progent offers the support of qualified experts for all aspects of network technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:

Support Delivery Alternatives for Glendale, Arizona Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for providing computer support is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and strict cost control across a range of IT support delivery modes that include online troubleshooting, on-premises support, and high-end consulting.

  • Online Support
    Progent’s Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about why to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability network engineering, virtualization solutions, plus integration, customization and training for business software including financials, ERP, business analytics, CRM, and productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects such as business analytics application development and customization, database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and malware removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for customers to transfer to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can help with complex security projects like SIEM solutions to help enterprises comply with business guidelines and government requirements for IT information protection and reporting.

The scope and depth of Progent's engineering team bring a unique set of advantages to customers trying to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of network support, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with proven approaches for fixing actual network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no retainer for services delivered during normal business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major invoices for quick repairs. Another advantage of granular billing is that your company will not be inclined to allow simple issues to stay unaddressed until they grow into big problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every customer. The discipline of documenting and archiving service records allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who won’t release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Glendale, Arizona company needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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  • Microsoft Exchange 2000 Upgrade Consulting Services Consultants Exchange 2000 Server Upgrade
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    • SQL Server 2012 Online Consulting
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    Progent offers the support of Microsoft-certified consultants as well as experienced database application programmers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and security consultants to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your business, set up pilot environments at your datacenter or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from legacy database solutions, and define a cost-effective and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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    Progent's Microsoft consultants offer cost-effective online technical support and development services to help you to plan, deploy, administer, and maintain SharePoint 2010 environments that can include web sites that can function as portals, extranets, document management tools, blogs, data warehouses, business analytics, enterprise search engines, Visio-driven workflows, and other tools to support and enhance teamwork. Progent can help you combine SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's familiar office productivity applications like Office Excel, Word, Outlook, and Visio. Progent can help you to migrate from previous versions of SharePoint or adapt a mix of web applications into a consolidated and easily managed SharePoint 2010 environment.

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    Progent’s colocation center support services are designed for companies with hardware located at IDCs or data center co-location hosting facilities and requiring timely on-premises help at the co-location site as well as remote help from Microsoft and Cisco Certified experts. Progent provides a full array of IDC and data center and collocation support services including network architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and communications infrastructure, development and installation of high availability systems, defining and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing solutions, and planning high-availability server cluster systems.

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    If your business runs a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-certified security specialists can assist your entire organization in a wide array of security topics such as security administration procedures, security architecture and strategies, connection management systems and techniques, applications development security, business processes security, physical security, telecommunications, network and Internet security, and business continuity preparedness. CISM and CISSP stipulate the basic skills and international standards of knowledge that information security managers are required to master. These accreditations provide executive management the confidence that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to deliver effective security management and engineering services.

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    Configuration Manager automates application and device provisioning across multiple sites, simplifies security and compliance settings control, inventories network resources, protects against company data leakage, provides health reporting, enables secure self service, and delivers a single control mechanism for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can help your organization with any aspect of designing, implementing, operating and repairing a SCCM deployment for local, cloud, or hybrid networks.

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    Progent's Microsoft Office Word and Office 365 Word experts can provide a wide range of economical online support services to assist your organization to manage your legacy Microsoft Office Word solution or help you to upgrade to a current version of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, identifying and resolving compatibility issues between various versions of Office Word, interfacing Office Word with other Office apps like Office Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance support, smart phone and tablet integration, and remote training customized for your special requirements.

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    GIAC (Global Information Assurance Certification) was established in 1999 to validate the skill of computer security professionals. GIAC certifications are recognized by companies and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for all of the security disciplines covered under GIAC accreditation such as evaluating network vulnerability, incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.

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    Progent's Linux consulting experts offer small businesses and developers help with managing and supporting Linux computers that operate with Microsoft-based technology. Progent offers your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise offers you an easy one-stop consulting firm to help you build and maintain a protected and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux variations such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

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    Even if your business has a small network services staff and a modest IT budget, your information system can still feature the same high reliability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT consultants, the most recent system management products for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk call center to keep your vital network applications and hardware up and running.

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    • Project Server Development
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    Progent's Microsoft-certified engineers offer advanced expertise in deploying, managing and troubleshooting any edition of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide range of affordable remote support services based on industry best practices to help organizations of any size to get all the benefits of this leading project management solution. Support services available from Progent include solution planning, installation and migration, setting up safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.

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    Microsoft Office Communications Server delivers IM and presence as part of a scalable, enterprise-grade package featuring enhanced security, seamless integration with other Microsoft products, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved operational efficiencies, increased individual productivity, and stronger IP security with this simple-to-manage, fault-tolerant solution. Successful implementations of Office Communications Server require careful planning and thought before installation. Progent's Microsoft-authorized consultants can deliver the expertise needed to deliver all the benefits of Office Communications Server throughout your entire organization.

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    Progent's Microsoft-certified consultants offer computer help and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft server platforms. Progent's migration, integration, management, and troubleshooting services for Exchange 2003 Server include planning, deployment, project management, local and off-site technical support, Help Desk outsourcing, certified security consulting, and full-service network management outsourcing.

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    • SharePoint application development Consulting
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    If you need assistance creating, improving, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progent’s expert team of program developers, relational database designers, and project managers can help ensure you get the project completed on schedule and within budget. Progent's experienced application developers offer cost-effective and efficient online consulting for jobs as small as writing VBA scripts for Excel or as challenging as rolling out line-of-business RDBMS applications based on Microsoft SQL Server or Oracle.

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    Progent's Microsoft-certified experts can show you how to evaluate the business justification for deploying SharePoint 2007, advise you on the most sensible edition of SharePoint Server for your application, provide configuration and integration expertise, assist you to install Microsoft SQL Server as a supporting database manager, improve your network infrastructure, integrate your off-the-shelf and custom application programs to work with SharePoint Portal Server 2007, develop a company-wide security strategy that encompasses portal solutions, and deliver maintenance and Help Desk services.

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    • ISA Server 2006 Technology Consulting Services
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    ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, and web caching solution for safeguarding the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft Internet Security and Acceleration Server experts can show you how to design, rationalize, test, install, customize and support the any version of ISA Server 2006 on your network.

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