Glendale, AZ Remote Help from Certified Computer Troubleshooting Experts
Progent's computer network technical support services can deliver your Glendale, AZ company low cost and consistent access to world-class IT engineers. By providing network support service when you require it, providing specialized knowledge for vital applications, offering unique support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Glendale, Arizona business an economical alternative for maximizing the productivity of small office networks. If you maintain an on-premises system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to build and manage a reliable and secure information system and to benefit from fast access to the seasoned consulting ordinarily restricted to corporations who are able to set up a large in-house IT staff.
For larger companies, Progent can provide co-sourcing support to supplement the skills of your internal IT support personnel. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your company to plan and execute your cloud strategy.
Core Technical Areas Supported by Progent for Businesses in Glendale, Arizona
Progent provides the services of accredited experts for all facets of information technology found in small companies. Technologies supported by Progent include:
Support Delivery Options for Glendale, Arizona Companies
Progent has a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for delivering IT support is based on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity records, consistent follow-through, and strict expense control for a range of network service delivery alternatives that include remote troubleshooting, on-premises help, and top-level consulting.
- Remote Service
Progent's Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.
- On-site Service
Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about how to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, refer to Help Desk Services.
- Shared Help Desk Services
Progent's shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as Microsoft Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection consulting, non-stop network consulting, server virtualization strategies, plus configuration, customization and training for business programs such as accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major system upgrades, extended projects such as customizing a legacy ERP platform to a current MS Dynamics or Dynamics 365 solution, database application development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and malware removal.
- Network Infrastructure Consulting Services for Telecommuters
Progent can assist small and mid-size businesses to design, set up and troubleshoot the network infrastructure to support work-from-home employees. Areas of infrastructure where Progent's experts can deliver support include safe and efficient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi network design and deployment, and robust Internet access. To learn about Progent's infrastructure support services for teleworkers, see infrastructure expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also convenient for customers to migrate to a different service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow businesses with mixed environments to save dramatically on the costs of hardware, system maintenance, and network management while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments common with small companies, and keeps control of the software licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced remote consulting to help organizations of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Alternative for Glendale, Arizona Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise network consulting enable small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed service organizations or freelance engineers.
Teaming with Progent enables your small business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, smaller businesses often rely excessively on individual consultants. Though individual service providers carry lower overhead than more substantial support organizations and can afford to charge nominally lower fees, individuals are often unable to respond quickly to urgent situations. If an independent engineer is occupied with different client, ill, on vacation, or in class, the lack of backup personnel may require your company to go without assistance during a crisis. The more your company grows, system downtime or problems with line-of-business programs get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lower productivity. In addition, when independent engineers confront unfamiliar problems, the lack of a large consulting team to depend on for assistance forces them to learn on the job while your company winds up footing the costs for their ongoing training.
- Have Access to Expertise in Complex Information Technology Solutions
Many smaller service organizations or independent consultants who concentrate on small company IT support are capable of providing routine solutions but don't have the background to work efficiently with complicated network configurations with a variety of operating systems, numerous locations, VoIP implementations, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because big-company networks are inherently complicated, support issues demand thorough understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for enterprise-tested best practices.
- Create a Firm Basis for Seamless Growth
Small businesses often start with an IT system implemented on a tight budget. Without a carefully designed basis, a series of band-aid repairs commonly get tossed on top of a tenuous foundation. As a business grows, reliability and scalability problems can obstruct the productivity of the business. These environments require proper evaluation, smart business planning, and in-depth expertise to upgrade to a network infrastructure that will provide the reliable basis to meet critical business requirements and support downstream expansion.
- Team with Solution Providers, Not Product Vendors
Smaller businesses need guidance and insight to work through an increasingly complex maze of technology alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting services with the real interests of clients. Combining network support and product selling can result in a situation where the proposed solution is based on a preselected vendor instead of being driven by the true requirements of a customer.
Get in Touch with Progent
If your Glendale, Arizona business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).