Immediate, Low-cost Remote Network Support for Glendale, Arizona Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-quality computer support services to customers who have small-business budgets. Progent has developed a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair tools, a substantial pool of consultants certified in a wide array of technical disciplines, a Help Desk operational model that maximizes efficiency and ensures follow-through, a worldwide group of on-line troubleshooting experts, on-site support availability for the majority of most zip codes in the United States, and a company ethos committed to solving technical issues in the least time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the skills of your internal network service staff. This can reduce expenses and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Core Technical Areas Supported by Progent for Glendale, Arizona Businesses
A Microsoft-certified Partner computer support firm with a world-class team of Cisco Premier CCIE networking experts and Apple Computer certified consultants, Progent provides urgent assistance and low-cost remote consulting to Glendale, AZ companies for a broad array of computer technologies such as:

Support Delivery Options for Glendale, Arizona Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Contact Center Support Model ensures rapid support, thorough service records, reliable follow-through, and tight cost monitoring for an array of network support delivery modes that include online troubleshooting, onsite help, and high-end consulting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises support calls. The background of Progent's network engineers allows them to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network support expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability network consulting, server virtualization solutions, plus configuration, customization and support for small business programs including financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, extended projects like upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for clients to transfer to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Glendale, Arizona Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network support allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed service firms or individual engineers.

Teaming with Progent enables your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, small businesses sometimes rely heavily on individual engineers. Though individual support providers have lower overhead than larger support firms and can typically charge apparently smaller fees, freelancers are occasionally unable to respond rapidly to urgent problems. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the lack of replacement personnel may force your company to go without help during an emergency. The more your small business grows, network unavailability or problems with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lost productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a big consulting group to depend on for assistance forces them to learn on the job while your organization ends up with the costs for their continuing training.

  • Gain Access to Experts in Advanced IT Solutions
    Many smaller support organizations or freelance consultants specializing in small company IT support are capable of delivering routine fixes but don't have the background to work cost-effectively with complex network configurations with a variety of operating systems, numerous offices, Voice over IP systems, remote workers, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large team of specialists can benefit your small business because big-company networks are characteristically complex, integration problems require thorough understanding of in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for enterprise-proven best practices.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a proper basis, a sequence of ad hoc repairs often get thrown on top of a marginal foundation. As a business grows, stability and scalability issues can hinder the productivity of the organization. Such environments need thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to handle critical business needs and support future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and education to work through an increasingly complicated array of IT alternatives available for enabling growth and improving efficiency. They do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the real needs of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a client.

How to Contact Progent
If your Glendale, Arizona business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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    Progent's Wi-Fi site survey services assist you to plan, deploy and troubleshoot a Wi-Fi network adapted to your facilities, offering your business a wireless solution that has the reception, speed, density, Quality of Service, data protection, and roaming ability your business requires. Wi-Fi survey services from Progent include online predictive analysis for designing a Wi-Fi LAN and onsite site survey services for validating, optimizing, and debugging an operational Wi-Fi LAN.

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    Progentís wireless consultants can help small businesses design, select, pilot, configure and support protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of protection that equals or exceeds wired connections. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to select and install the wireless link solutions that fit best with your company needs.

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    Progent is a pioneer in cost-effectively providing world-class network help to small businesses. Progent's success in handling the network support needs of the chronically underserved small company sector is the combined result of key technical and process innovations that have eliminated a great deal of the conventional costs out of administering network support, injected unmatched technical skill into the support system, and significantly accelerated the solution process.

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    With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain all the benefits of bringing intelligence to their networks. Cisco's switch technology makes it possible to enable features that make your IT network highly available to accommodate real-time needs, expandable to facilitate growth, safe enough to protect restricted data, and capable of differentiating and controlling all traffic to streamline network operations. Progent's CCIE and CCNP certified consultants can show you how to pick out and deploy Cisco Catalyst switches that make sense for your company. In addition, Progent's certified security specialists can show you how to create a comprehensive protection plan and set up Catalyst switches so they help enforce your security policies. Cisco Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast creation of cutting-edge enterprise-class programs that can give your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.

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    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information.

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    Progent is seeking a range of on-staff workers including solutions-driven MCSEs; connectivity experts with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system design with experience in mobile connectivity, wireless networking, non-stop systems, business continuity planning, data protection, and server virtualization. We are also seeking workstation support technicians, off-site troubleshooting professionals, and CISSP or CISA certified security professionals. We are also hiring experienced managers and administrators who can operate efficiently in Progent's dynamic, virtual office model. Progent works with independent professionals with specialized knowledge and field experience in important IT topics beyond Progent's primary service focus. Our Experts Team hires contractors who can provide advice and development services for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess in-depth expertise with popular operating systems such as Linux derivatives, Macintosh, or Solaris, or offer expert skills in areas like telecommunications, web design, EDI, eCommerce, or dbm programming. Independent contractors premier by us cooperate with Progent's staff consultants to provide end-to-end solutions for small and midsize company networks.

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    Progent's Solaris family support experts provide small and mid-size businesses and software developers help with managing and supporting Solaris environments that operate with Microsoft-based networks. Progent can give your business contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This broad array of experience provides you with an easy one-stop source to show you how to create and manage a protected and robust cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft interoperability by combining MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that permits the modern BYOD computing model with instant messaging (IM), presence, web conferencing with application sharing, as well as IP and PSTN calling enabled for a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and system architects can help you to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or mixed model appropriate for your current and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide custom webinar and onsite training to your IT team and users. Progent has expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 apps including Outlook and PowerPoint.

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    Progentís Microsoft-premier engineers can assist you to enhance your desktops from 32 to 64 bits. Progent can assist your company to understand the costs and advantages of migrating to 64-bit PC desktop processing, design an affordable migration strategy that reduces business interruptions, and offer economical, professional remote support to aid your organization to install 64-bit PC desktop software and application programs on your existing computers.

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    Progentís Technical Response Center offers national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support experts provide phone help and online secure network access to troubleshoot and resolve technical problems rapidly and affordably. The scope of IT expertise represented by Progent's team of nationwide service professionals makes it possible to escalate even the most difficult network issues to appropriate experts as required.

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    Progentís Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool based, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial software in the Dynamics GP line, provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is easy to deploy and integrate, and with its modular design you can purchase only the capability you currently require, with the ability to add users and enlarge capabilities in the future. Progentís Dynamics GP Software support engineers can show you how to deploy, configure and manage Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP/Great Plains.

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    Progent's Microsoft and Cisco certified network consultants offer advanced support for a broad array of products and technologies and can deliver that expertise by phone nationwide or onsite in major cities throughout the country and anywhere in California. Progent provides remote help for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE network specialists for the toughest connectivity issues, as well as the the assistance of CISSP and CISM-qualified security engineers to handle complex security planning and troubleshooting. Progent has delivered remote troubleshooting to businesses in every state in the United States.

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    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the forefront of network service, executing a wide variety of technical projects for a large mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.

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    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the forefront of IT support, executing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems efficiently.

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    Progent provides customized remote instruction for popular desktop applications and environments including Microsoft Office Excel, Word, Publisher and Outlook plus Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the advantages of conventional physical classroom instruction, including immediate communication between clients and trainers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the schedules of multiple students. Offered to single students or groups of any size, Progent's virtual instruction allows the instructor to run the seminar from an online office and the students can be spread across an office or all over the country. Live online instruction supports proven teaching mechanisms like broadcast white boards, real-time questions, and shared desktops. Sessions can be brief and personalized to specialized topics or longer in duration and wider in coverage.

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    Progent can provide affordable online consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced help for Access application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide tailored online training for Access programming and database management.

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    Progent's Network Contact Center Outsourcing Support Services for desktop technical support are designed especially for small organizations who require immediate availability of a Help Desk Call Center with professional phone support and effective escalation capability but who have to operate within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, System Assessment, Expert Escalation, Virtual Help Desk Support, Per Minute Billing, and Help Desk Call Center Applications Selection and Deployment.

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    Progent provides small and mid-size organizations professional consulting for Intrusion Protection products and IPsec VPN technology from major firewall and Virtual Private Network security companies including Check Point Software, Juniper, and Symantec. Progent can show you how to create a comprehensive security plan and choose the right products from a variety of suppliers to support your security goals while sticking within your budget restraints.

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