Glendale, Arizona Microsoft and Cisco Premier Consulting

Support Delivery Options for Glendale, Arizona Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Contact Center Support Model ensures rapid support, thorough service records, reliable follow-through, and tight cost monitoring for an array of network support delivery modes that include online troubleshooting, onsite help, and high-end consulting.

• Online Service
  Progent’s Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair network issues without the expense or time loss of on-premises support calls. The background of Progent's network engineers allows them to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration procedure for new clients to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network support expertise.

• Onsite Support
  Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person support calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about why to sign up for Progent's in-person network support.

• Help Desk Call Center
  Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Online Help Desk Services for Small Businesses.

• IT Consulting Expertise
  Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver assistance with critical technologies including
• Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability network consulting, server virtualization solutions, plus configuration, customization and support for small business programs including financials, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, extended projects like upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also convenient for clients to transfer to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- OS and non- standardized environments common with smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

• Hybrid Cloud Integration Consulting Services
  Progent offers expert remote consulting support to help companies of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
  ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Glendale, Arizona Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network support allow small and midsize companies to sidestep the pitfalls associated with excessive reliance on thinly staffed service firms or individual engineers.

Teaming with Progent enables your small business to:

• Prevent Over Reliance on Freelance Consultants
  For IT support, small businesses sometimes rely heavily on individual engineers. Though individual support providers have lower overhead than larger support firms and can typically charge apparently smaller fees, freelancers are occasionally unable to respond rapidly to urgent problems. If an independent engineer is occupied with different customer, sick, on vacation, or in training, the lack of replacement personnel may force your company to go without help during an emergency. The more your small business grows, network unavailability or problems with critical programs get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up quickly because of lost productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a big consulting group to depend on for assistance forces them to learn on the job while your organization ends up with the costs for their continuing training.

• Gain Access to Experts in Advanced IT Solutions
  Many smaller support organizations or freelance consultants specializing in small company IT support are capable of delivering routine fixes but don't have the background to work cost-effectively with complex network configurations with a variety of operating systems, numerous offices, Voice over IP systems, remote workers, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large team of specialists can benefit your small business because big-company networks are characteristically complex, integration problems require thorough understanding of in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for enterprise-proven best practices.

• Create a Firm Foundation for Growth
  Small businesses typically begin with an IT system implemented on a tight budget. Without a proper basis, a sequence of ad hoc repairs often get thrown on top of a marginal foundation. As a business grows, stability and scalability issues can hinder the productivity of the organization. Such environments need thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable basis to handle critical business needs and support future expansion.

• Work with Solution Consultants, Not Product Vendors
  Smaller businesses need direction and education to work through an increasingly complicated array of IT alternatives available for enabling growth and improving efficiency. They do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the real needs of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a client.

How to Contact Progent
If your Glendale, Arizona business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).