Affordable Network Troubleshooting from Microsoft and Cisco certified Professionals for Companies in Glendale, AZ
By offering professional support when you need it, making available in-depth expertise for key applications, offering innovative services like virtual server hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your It system and minimize service expenses. Progent appreciates that information system protection, dependability, and efficiency are just as critical to small companies as to major corporations but that smaller organizations lack the economy of scale to spend heavily in information networks and internal support staffs. Progent's fundamental competitive advantage is that no network support organization can equal Progent's ability to provide the network support your company needs when you require it and at prices you can justify.
For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for major projects like software programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your business to plan and implement a sensible cloud computing strategy.
Core Products and Technologies Serviced by Progent for Business Networks in Glendale, Arizona
Progent offers the support of qualified experts for all aspects of network technology found in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:
Support Delivery Alternatives for Glendale, Arizona Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, and IT management. Progent's model for providing computer support is based on the Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid response, comprehensive service documentation, reliable follow-up, and strict cost control across a range of IT support delivery modes that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the expense or delay of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve most network problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's remote computer support expertise.
- Onsite Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application developers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more about why to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. To learn more, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, high availability network engineering, virtualization solutions, plus integration, customization and training for business software including financials, ERP, business analytics, CRM, and productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects such as business analytics application development and customization, database application programming and administration support, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition simple for customers to transfer to a different service firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can help with complex security projects like SIEM solutions to help enterprises comply with business guidelines and government requirements for IT information protection and reporting.
The scope and depth of Progent's engineering team bring a unique set of advantages to customers trying to increase the productivity of their information system within a realistic budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of network support, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT skills, but also a consultant with proven approaches for fixing actual network problems quickly.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you pay only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and requires no retainer for services delivered during normal business hours. Many service organizations impose large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major invoices for quick repairs. Another advantage of granular billing is that your company will not be inclined to allow simple issues to stay unaddressed until they grow into big problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each consultant to every customer. The discipline of documenting and archiving service records allows more efficient service and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Glendale, Arizona company needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).