Affordable Network Troubleshooting from Microsoft certified Consultants for Companies in Glendale, AZ
By offering world-class know-how when you need it, making available in-depth expertise for key business applications, offering innovative services like virtual server hosting, invoicing only for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It system and cut support costs. Progent understands that network security, reliability, and performance are as important to small companies as to major enterprises but that small organizations don't have the leverage to spend aggressively in computer technology and internal service staffs. Progent's basic value proposition is that no network support organization can equal Progent's capability to deliver the IT support expertise your business requires when you require it and at prices you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT support staff. This can save money and minimize technical risks for major projects such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.
Primary Technical Areas Serviced by Progent for Glendale, Arizona Office Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco CCIE networking experts and Apple Computer accredited engineers, Progent provides urgent troubleshooting and low-cost online consulting to Glendale, AZ companies for a wide array of information technologies such as:
Support Delivery Options for Glendale, Arizona Companies
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-through, and tight cost monitoring across a range of IT service delivery modes that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network issues without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers on-site computer assistance for registered clients in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service experts to give small businesses the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details concerning how to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Contact Center Services are intended for all businesses who require fast and dependable support from an online Help Desk Call Center with effective telephone assistance, online troubleshooting capability, and enough technical depth for all needed problem escalation. Since small and midsize businesses typically have tight IT funds and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Services could be the most cost-effective way to make sure that small business information networks are always up and running. Read more concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent provides small companies affordable availability of world-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop it system consulting, virtualization strategies, plus integration, programming and training for business software including accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects such as office moves and massive system upgrades, extended initiatives such as management information application development and support, relational database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host key applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with higher degrees of availability, security, and performance than is possible using the class of internal data center that is achievable for most small organizations. Because Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain current, protection and performance is continually tracked, and systems are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different support firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Glendale, Arizona Small Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise IT support enable small and midsize businesses to avoid the pitfalls related to over reliance on small support firms or individual consultants.
Teaming with Progent's Experts enables your company to:
- Avoid Over Reliance on Individual Consultants
For IT services, smaller businesses often rely excessively on independent consultants. Although freelance support providers carry lower expenses than larger support firms and can typically charge nominally lower fees, individuals are frequently stretched to far to respond quickly to critical network problems. If an independent engineer is busy with different client, sick, on vacation, or in training, the lack of replacement staff may force your company to go without help during a crisis. The more your small business expands, system downtime or difficulties with critical applications become more costly. The dollars you thought you were saving on a freelancer can disappear fast due to lost productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a big engineering group to rely on for assistance requires them to learn on the job while your company winds up footing the bill for their continuing education.
- Gain Access to Experts in Advanced Information Technology Issues
The majority of small service organizations or independent engineers who concentrate on small business IT consulting may excel at delivering routine fixes but don't have the background to work efficiently with complex IT infrastructures with mixed operating systems, many sites, Voice over IP implementations, mobile workforces, integrated financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of specialists can benefit your small business because big-company networks are characteristically complex, integration issues demand thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and security requires industry-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a tight budget. Lacking a solid basis, a sequence of band-aid fixes commonly get piled onto of a marginal structure. As a business grows, stability and scalability issues can undermine the success of the organization. These environments need proper assessment, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that will act as the solid foundation to meet current business needs and ease future growth.
- Partner with Solution Finders, Not Product Resellers
Smaller companies require guidance and insight to navigate through an increasingly complicated array of IT options offered for enabling growth and improving efficiency. They do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting services with the genuine interests of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected technology rather than being driven by the true requirements of a client.
How to Contact Progent
If your Glendale, Arizona company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).