Fast, Affordable Remote Computer Help for Glendale, Arizona Small Businesses
For more than two decades, Progent has focused on providing enterprise-quality computer support to customers who have small-company IT budgets. Progent has developed a powerful service solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a large team of consultants certified in a wide array of technical disciplines, a Help Desk service model that promotes efficiency and ensures follow-through, a worldwide group of remote support professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to resolving technical problems in the least time and at the least cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service staff. Co-sourcing can save money and minimize technical risks for major projects such as software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your company to plan and execute a sensible cloud strategy.
Main Products and Technologies Supported by Progent for Glendale, Arizona Businesses
As a Microsoft-certified Partner consulting company that maintains a world-class team of Cisco Premier CCIE networking consultants and Apple Computer accredited engineers, Progent provides urgent assistance and low-cost remote consulting to Glendale, AZ businesses for a wide array of information technologies including:
Support Delivery Options Available for Glendale, Arizona Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, dependable follow-through, and tight expense control across a range of network service delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or delay of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote computer troubleshooting services.
- On-site Service
Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small businesses the best of both worlds: on-premises support technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The response time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, see Online Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, high availability network engineering, virtual server solutions, plus integration, programming and support for small business programs including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, extended initiatives such as business reporting software development and customization, database software programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and SQL Server to provide small companies with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the planet's biggest IT companies, Progent can save you the cost of creating and managing the systems required for enterprise-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain current, protection and performance is continually monitored, and systems and data files are regularly archived and ready for full and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition simple for clients to transfer to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is built around proven virtualization techniques that allow small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed solution, can handle the mixed- platform and non- standardized networks typical of small businesses, and keeps control of the software in the client's possession so that moving to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for network information protection and incident reporting.
The breadth and size of Progent's consulting staff bring a powerful set of benefits to companies wishing to increase the business value of their information network within an affordable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of network support, executing a wide range of IT tasks for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for fixing real-world network problems quickly.
Learn more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates big invoices for quick solutions. An additional advantage of granular pricing is that customers are less inclined to allow minor problems to fester until they become big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of documenting and organizing support activity results in more efficient support and avoids a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
Learn more details about Progent's knowledge transfer services.
How to Contact Progent
If your Glendale, Arizona company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Online Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).