Glendale, AZ Remote Support from Certified Computer Network Troubleshooting Consultants
Progent's computer network help services can provide your Glendale, AZ business cost-effective and dependable access to Microsoft and Cisco certified computer engineers. By providing IT support service when you require it, offering advanced expertise for key applications, offering unique services such as automated server monitoring, and billing only for support you receive, Progent gives your Glendale, Arizona company an affordable option for optimizing the productivity and profitability of small business information systems. Whether you maintain a local system, rely on cloud resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to create and manage a reliable and secure information network and to have quick access to the experienced consulting ordinarily restricted to businesses who are able to set up a sizeable in-house IT group.
For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the skills of your in-house network service group. This can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide the services of certified consultants to help your company to design and execute your cloud computing strategy.
Key IT Areas Serviced by Progent for Businesses in Glendale, Arizona
Progent's team of world-class support professionals offers assistance for virtually all aspects of information technology deployed by businesses of any size. Practice areas supported by Progent in Glendale include:
Service Delivery Alternatives Available for Glendale, Arizona Companies
Progent has a variety of alternatives for providing small companies with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's model for providing IT support is built on the Help Desk Call Center structure familiar to big IT organizations. Progent's Contact Center Service Model ensures rapid response, comprehensive service records, consistent follow-through, and tight cost control across a range of IT service delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to address urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out more details concerning Progent's remote computer support expertise.
- On-site Support
Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small businesses the best of both worlds: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, visit Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, fault tolerant network consulting, virtual server solutions, plus integration, programming and training for business applications including financials, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, extended initiatives like management analytics application programming and support, database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange and MS SQL to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems are regularly archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for clients to migrate to a different service provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can support the mixed- OS and loosely standardized environments typical of small companies, and keeps ownership of the software in the client's hands so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Glendale, Arizona Small Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate IT consulting enable small businesses to avoid the pitfalls related to excessive reliance on small support firms or individual engineers.
Teaming with Progent allows your business to:
- Prevent Excessive Reliance on Individual Consultants
For network support, small businesses sometimes rely heavily on independent consultants. Although individual service engineers have lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, they are occasionally spread too thin to react rapidly to urgent network problems. If a freelance engineer is busy with another customer, ill, on vacation, or in class, the lack of replacement personnel may force your business to go without help in case of an emergency. The more your small business grows, network unavailability or problems with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can evaporate fast due to lost output. Also, when independent engineers encounter unfamiliar technologies, the lack of a large engineering group to fall back on for help requires them to train in place while your company winds up with the costs for their ongoing education.
- Have Access to Experts in Advanced Information Technology Issues
Many small service organizations or freelance engineers specializing in small business IT support are capable of providing routine fixes but lack the seasoning to work cost-effectively with complex IT infrastructures with a variety of operating systems, multiple locations, VoIP systems, mobile workers, interconnected accounting and operational applications, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's large staff of experts can be valuable to your small business because big-company environments are inherently complex, integration issues demand in-depth understanding of in numerous technical areas, and reaching a high level of stability, reliability, and protection requires enterprise-tested best practices.
- Build a Solid Foundation for Seamless Growth
Small businesses typically begin with a network implemented on a tight budget. Lacking a solid architecture, a sequence of improvised fixes commonly get thrown onto of a marginal foundation. As a business evolves, reliability and expandability issues can obstruct the success of the organization. These environments require thorough assessment, intelligent business analysis, and broad-based expertise to upgrade to a network infrastructure that will act as the solid foundation to meet critical business requirements and support downstream expansion.
- Team with Solution Providers, Not Resellers
Smaller businesses need direction and education to navigate through an ever more complex array of technology alternatives offered for enabling business growth and improving efficiency. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services only. This allows Progent to match consulting services with the genuine needs of clients. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the actual requirements of a client.
Get in Touch with Progent
In case your Glendale, Arizona company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Assistance
For fast online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).