Affordable Network Help from Microsoft certified Experts for Businesses in Glendale, AZ
By offering world-class support when you require it, providing in-depth knowledge for key business applications, providing high-value services such as virtual server hosting, invoicing solely for services you receive, and requiring no sign-up or retainer fees for standard services, Progent allows you to maximize the business value of your information system and cut support costs. Progent recognizes that information system security, reliability, and efficiency are just as critical to small businesses as to large corporations but that smaller companies lack the leverage to invest heavily in information technology and internal service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the IT support your business needs when you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal IT service team. This can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can also provide access to accredited consultants to assist your business to design and implement your cloud strategy.

Primary Technologies Supported by Progent for Businesses in Glendale, Arizona
Progent's group of world-class support professionals offers help for all aspects of network technology deployed by companies of any size. Practice areas supported by Progent in and around Glendale include:

Support Delivery Alternatives Available for Glendale, Arizona Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for providing network support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough activity records, consistent follow-through, and tight cost monitoring for an array of network support delivery modes that include online repairs, on-premises help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can assist customers to analyze and fix network issues without the expense or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most IT problems rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to accommodate emergency network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small businesses the best of both worlds: in-person support professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with critical technologies such as Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest platform, network protection engineering, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business applications including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and massive software migrations, extended initiatives like upgrading an older ERP system to a current Microsoft Dynamics 365 package, relational database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, set up and debug the infrastructure required for work-from-home employees. Areas of network infrastructure where Progent's experts can provide guidance include safe and convenient VPN tunnel connections, VDI desktop software, router configuration, wireless LAN planning and implementation, and robust Internet connections. For information about Progent's network infrastructure support services for telecommuters, see infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for clients to transfer to a different support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around tested virtualization technologies that permit businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed package, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for network data security and reporting.

The scope and size of Progent's engineering team offer a unique set of advantages to companies wishing to increase the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, in the trenches of network support, executing a broad variety of technical tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not just expert technical skills, but also a support engineer with proven approaches for fixing actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up charge and requires no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids major invoices for quick fixes. An additional advantage of by-the-minute invoicing is that your company are not inclined to permit simple problems to fester until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by each consultant to every client. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Small businesses who work with independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and efficient. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Glendale, Arizona company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-certified CCIE networking experts can assist your business to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate efficiently from outdated switches to modern devices.

  • Threat Management Gateway 2010 Network Consultant Forefront TMG 2010 Help and Support
  • Top Quality Technology Professional Project Management Test Lab Project Management Test Lab Technology Professional
  • Top Ranked Microsoft MCDBA Remote Engineer Contractor Job Glendale, CA Contract Cisco CCDP Consulting Los Angeles County
  • Top Ranked Windows 2008 Server IT Consulting Firms Glendale, CA Network Security Consulting Windows 2008 Server
  • UNIX Online Software Consulting Services Emergency Professional Linux Remote
  • Urgent Colocation Facility Troubleshooting Colocation Selection Technical Support Services
  • WatchGuard Firewall Technology Consulting Services WatchGuard Firebox T35 Firewall Technical Support Services
  • Wi-Fi VoIP phone integration IT Consulting wireless IP phone security IT Consultant
  • Windows 7 Upgrade Professionals Windows 7 Help Desk Remote Support
  • Windows Server 2012R2 Virtual Fibre Channel Support and Integration Windows Server 2012R2 Private Cloud Support Services

  • Engineer System Center Operations Manager
    24 Hour Microsoft Certified Partner Comprehensive Event Management Integration Services

    Progent provides a variety of IT support bundles for small companies. These IT outsourcing and server monitoring solutions are built around the anticipatory problem handling abilities of Operations Manager, a next-generation server and IT support product that monitors the reliability, performance, and safety of your network and identifies incipient troubles before they can bring down your system. With Progent's affordably priced network service packages, small companies can select a simple co-sourcing package built around System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution.

  • Microsoft Windows Computer Help Glendale Goodyear Surprise, U.S.A.
  • Windows Server 2022 Cybersecurity Remote Troubleshooting Windows Server 2022 Remote Troubleshooting
  • Cisco CCIE Computer Tech
  • Work at Home Employees Consultants in Glendale - Setup Consulting and Support Services Garland Centerville After Hours Glendale Work from Home Employees Setup Guidance Garland Centerville

  • NodeZero Certified Security Penetration Testing Technology Consulting Services
    NodeZero Certified Cybersecurity Penetration Testing Security Auditing

    Progent's certified security experts can run NodeZero-powered threat assessments to verify your security monitoring and protection systems and policies are properly configured and effective.

  • Work at Home Employees Glendale Assistance - Cloud Integration Systems Consulting Experts Garland, USA Glendale Work at Home Employees Cloud Integration Solutions Assistance Garland Centerville
  • Work from Home Employees Consulting Experts near Glendale - Integration Solutions Consultants Offsite Workforce Glendale Consulting Services - Connectivity Solutions Consultants Garland, TX, US

  • Ubiquiti's U6 Lite WiFi access points Consultant
    24-7 Ubiquiti XG switch Consultants

    Progent offers quick access to the expertise of veteran Wi-Fi specialists who can assist you to assess the benefits of Ubiquiti UniFi Wi-Fi APs for your company and help you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to assist you to select, configure, and place Ubiquiti UniFi Wi-Fi access points for optimal coverage and throughput.

  • Zero Downtime Branch office Connections Consultancy Remote Troubleshooting Fault Tolerant Interoffice Connectivity
  • domain management Consultant ProSight domain management Technology Professional
  • ransomware cleanup and file restore Consultant Specialist ransomware removal and file recovery
  • ransomware cleanup and recovery Engineer Professional LockBit ransomware hot line

  • CISSP Certified Cybersecurity Consultants
    Professionals CISSP Certified Cybersecurity

    Progent's CISSP-certified cybersecurity experts can assist businesses of all sizes with any aspect of IT security. Progent can create efficient cybersecurity solutions that guard a small office against modern threats or Progent can design, deploy, and manage a comprehensive security strategy for hybrid networks that accommodate local, online, and mobile users accessing network resources distributed across a mix of physical datacenters and various clouds.

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