Glendale, AZ Online Support from World-class Computer Network Service Consultants
Progent's network technical support services can deliver your Glendale, AZ business budget-friendly and consistent access to world-class technical professionals. By providing network consulting help when you require it, providing advanced expertise for critical applications, offering unique services such as 24x7 network monitoring, and billing only for services you receive, Progent offers your Glendale, Arizona company an affordable alternative for optimizing the productivity and profitability of small office information systems. If you run an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses and local governments to create and manage a robust and secure IT system and to have fast access to the experienced help typically available only to corporations who can support a large in-house IT staff.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to assist your company to plan and implement a sensible cloud strategy.

Main Practice Areas Supported by Progent for Glendale, Arizona Office Networks
A Microsoft-certified Partner IT service company with a large group of Cisco certified CCIE network infrastructure consultants and Apple accredited consultants, Progent offers emergency assistance and low-cost remote consulting to Glendale, AZ companies for a wide range of information technologies including:

Service Delivery Alternatives Available for Glendale, Arizona Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, dependable follow-through, and tight expense control across an array of IT support delivery modes that include online repairs, onsite help, top-level consulting, plus server hosting.

  • Online Service
    Progent’s Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can assist clients to analyze and repair hardware and software issues without the expense or delay of on-premises support calls. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's online network support services.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: in-person support technicians when you need them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business application developers. The response time for on-site service visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who require fast and reliable access to an online Helpdesk with efficient telephone support, online repair tools, and enough technical strength for all needed escalation. Because small and midsize companies usually are constrained by tight IT budgets and can provide little management attention for handling network support tasks, Progent's Helpdesk Services can be the most efficient way to make sure that business information networks are always productive. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, non-stop it system design, server virtualization strategies, plus integration, customization and training for small business software such as financials, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-time projects such as site relocations and major software migrations, longer term projects such as management analytics software development and customization, database software programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and MS SQL to provide small and midsize businesses with greater levels of reliability, security, and performance than is possible using the type of internal data center that is practical for the majority of small companies. Because Progent uses the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems are consistently archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and scalability but that is also convenient for clients to migrate to a different service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow small businesses with mixed networks to benefit dramatically on the expense of hardware, system maintenance, and network management while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the licenses in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network products including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network security and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for network data security and incident reporting.

The breadth and depth of Progent's consulting team offer a unique set of advantages to organizations trying to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent’s team of Microsoft and Cisco certified experts average longer than a decade of real-world professional experience, in the trenches of network support, executing a wide range of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested approaches for repairing actual IT problems efficiently. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and on-site visits by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big bills for quick fixes. Another advantage of by-the-minute billing is that clients will not be inclined to allow less critical problems to stay unaddressed until they become major problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation given by each consultant to every customer. The discipline of detailing and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has little competition. Small businesses who utilize freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
If your Glendale, Arizona business wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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