Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most successful solutions for maintaining anytime-anywhere connectivity to email, calendars, web-based programs, and other vital business information. Progent offers Glendale, Arizona businesses the services of BlackBerry-certified professionals who can help businesses to maintain existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the complexity of small company IT technology has expanded, and as the need for world-class security, reliability, and recoverability has become the standard for organizations regardless of size, successful deployment and support of RIM BlackBerry technology has become more challenging. To address areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations frequently resort to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's efficient online support model, provides small companies a budget-friendly solution for integrating RIM BlackBerry technology productively into their business information system.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you track and support BlackBerry devices throughout your company, define security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and safely.

Integration Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry smartphones, providing a centralized solution for handling key tasks like smartphone installation, upgrades, and deactivation while also providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent integration between Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry handsets and allows remote synchronization.

BlackBerry BES Server Integration Help

BlackBerry Enterprise Server offers a variety of security capabilities beginning with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent versatility in adjusting degrees of protection to meet the special requirements of your company's environment. Progent's BlackBerry certified engineers can help your company to select powerful security functions and activate them remotely. Examples of these over-the-air selectable security features include:

  • Disable a smartphone
  • Erase data from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting mechanisms to prevent users from installing or running unsecure or unauthorized applications. Progent can assist you to choose protective techniques such as:

  • Specify exactly which applications are permitted on the device
  • Prevent external software from using persistent storage on the smartphone
  • Select which resources external applications can use on the smartphone
  • Restrict the types of connections external software running on the device can establish
  • Block all third-party software from being loaded or run on the BlackBerry device

Professional BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry engineers are accessible remotely to deliver expert technical help to businesses in the Glendale area or throughout the state of Arizona. Progent's experienced online consulting experts have helped IT organizations resolve network issues and cut IT service expenses in every state in the U.S. and built a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent can provide online help for a broad array of issues related to BlackBerry products such as wireless synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Important RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned experts can in addition help your company to troubleshoot a broad range of problems concerning synchronization, handset detection, email reconciliation, web access, wireless connectivity, IM, PC application installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small company IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry support expenses low and, by resolving issues quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including resolving enterprise activation problems, registering and deleting BlackBerry device clients, activating passwords, implementing wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help your company to define and implement sensible security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, install the MDS and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Specialist
To contact Progent about technical assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.