Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were once one of the most successful products for maintaining location-independent connectivity to email, calendars, web-based applications, and other vital business information. Progent can provide Glendale, Arizona companies support from BlackBerry-certified consultants who can help companies to maintain existing BlackBerry environments or transition smoothly to a modern mobile platform.
As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and recoverability has become the standard for companies regardless of size, effective integration and maintenance of BlackBerry solutions has become more difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and shared databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry integration and maintenance.
Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based environments economically and effectively, dispensing with the requirement for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, combined with Progent's efficient online service delivery capabilities, gives small companies an economical solution for integrating RIM BlackBerry technology seamlessly into their information system.
Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management utilities so you can track and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and safely.
Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry smartphones, providing a centralized solution for handling key jobs such as smartphone installation, upgrades, and retirement and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry users and allows remote synchronization.
BlackBerry Enterprise Server offers a variety of data protection options beginning with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent flexibility in adjusting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry certified engineers can assist you to choose powerful security features and activate them wirelessly. Samples of these over-the-air configurable security settings are:
- Disable a smartphone
- Wipe data from a misplaced or stolen smartphone
- Lock out Bluetooth
- Activate internal protection against malicious attacks
BES Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or executing unsecure or unauthorized software. Progent can help you to select protective processes like:
- List precisely what programs are allowed on the device
- Block third-party applications from using persistent memory on the smartphone
- Select which resources external programs can use on the smartphone
- Restrict the kinds of access external applications running on the BlackBerry device can establish
- Prevent all external programs from being loaded or executed on the BlackBerry device
How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver a seasoned engineer who has earned accreditations from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization issues to architecting mobile workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective practice areas include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry consultants can also help you to operate management tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist you to define and install sensible security configurations.
Progent's certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and delete BlackBerry device clients on Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the MDS and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP results.
Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network requirements assessment, system architecture, roll-out planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to support a BlackBerry BES Server, assist your organization to decide which administration model and hardware products match your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software versions, server hardware and mass storage, network design, and application configuration.
To optimize system security, Progent's BlackBerry expert can help you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-premier security specialists to run company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.
Contact Progent to Get Help from a RIM BlackBerry-Qualified Professional
To contact Progent about professional support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.