Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when support personnel are likely to be slower to become aware of a penetration and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to make inside a victim's system, the more time it takes to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can help businesses in the Glendale area to locate and quarantine breached servers and endpoints and guard undamaged assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Glendale
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryption tools required to recover scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an extra ransom in exchange for not publishing this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen information.

The recovery work after a ransomware attack has several distinct stages, the majority of which can proceed in parallel if the recovery workgroup has enough people with the required experience.

  • Containment: This time-critical first step involves blocking the lateral spread of ransomware within your network. The more time a ransomware assault is permitted to run unchecked, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine processes include isolating affected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful degree of capability with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical applications, network topology, and secure remote access management. Progent's recovery team uses state-of-the-art workgroup tools to coordinate the complex restoration effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's managers and network support staff to prioritize activity and to get vital services on line again as fast as feasible.
  • Data recovery: The work required to recover files impacted by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which restore techniques are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, might need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be required to locate undamaged data. For instance, undamaged OST files may exist on staff PCs and notebooks that were off line during the ransomware assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including administrators. Immutable storage provides another level of security and recoverability in the event of a ransomware breach.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV tools used by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By delivering in-line malware blocking, detection, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor utility; troubleshooting decryption problems; creating a clean environment; mapping and connecting datastores to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's storyline across the network from start to finish. This history of how a ransomware assault progressed within the network helps your IT staff to evaluate the impact and brings to light weaknesses in security policies or work habits that need to be rectified to avoid later breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensics is typically given a top priority by the cyber insurance carrier. Since forensics can take time, it is essential that other important recovery processes such as operational resumption are pursued concurrently. Progent has a large team of information technology and cybersecurity experts with the skills required to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This breadth of skills allows Progent to salvage and integrate the surviving pieces of your network following a ransomware assault and reconstruct them quickly into a functioning system. Progent has worked with top insurance carriers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Glendale
For ransomware system recovery services in the Glendale metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's previous-generation ASA 5500-X firewalls and include unified management of advanced cybersecurity features such as application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute a smooth upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.

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