Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are typically launched on weekends and at night, when support personnel are likely to be slower to become aware of a penetration and are less able to mount a quick and coordinated defense. The more lateral progress ransomware can make within a target's network, the more time it will require to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Glendale area to identify and quarantine breached servers and endpoints and guard clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Glendale
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any accessible backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom payment in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an additional settlement in exchange for not posting this data on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a big problem according to the nature of the downloaded information.

The restoration work subsequent to ransomware attack has several distinct phases, the majority of which can be performed concurrently if the recovery team has enough members with the required experience.

  • Quarantine: This urgent first response involves blocking the lateral spread of the attack across your network. The more time a ransomware assault is allowed to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include cutting off infected endpoint devices from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and protected remote access management. Progent's recovery experts use advanced workgroup platforms to organize the complex recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's management and IT group to prioritize tasks and to put vital services on line again as quickly as possible.
  • Data restoration: The effort required to restore data impacted by a ransomware attack varies according to the condition of the systems, how many files are affected, and what recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not carefully closed, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work could be needed to locate clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators.
  • Implementing advanced AV/ransomware protection: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the same anti-virus tools implemented by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware filtering, detection, containment, recovery and analysis in one integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; building a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and restoring computers and services.
  • Forensics: This activity involves learning the ransomware attack's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps you to assess the impact and highlights shortcomings in security policies or work habits that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is usually assigned a high priority by the insurance provider. Since forensic analysis can take time, it is critical that other important activities such as business resumption are pursued concurrently. Progent has a large team of IT and cybersecurity professionals with the knowledge and experience needed to perform activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your network after a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Glendale
For ransomware system restoration consulting in the Glendale area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent can assist your company to plan and execute an efficient transition from a UNIX-powered information environment to a network powered by Microsoft Windows and suited for supporting Microsoft's familiar office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to preserve your data and minimize productivity disruption by designing an efficient migration strategy that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition consulting expertise available from Progent include evaluation of current infrastructure, transition planning and validation, MS Exchange migration expertise, information and application migration, and processor and mass storage migration and consolidation.

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