In addition to providing rapid contact with top-tier network consultants and subject matter experts (SBEs) to help Glendale, Arizona organizations to resolve specific IT issues or strategic initiatives, Progent offers temporary staff augmentation to deliver more generalized services like PC support, network administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to planned or unexpected surges in demand for IT personnel, which may be caused by situations like company mergers, site relocation, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill gaps resulting from the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer organizations the versatility to respond to surges in demand for IT services without being saddled with the expense and hassle that come with vetting and hiring appropriate IT personnel and without the burden of increasing your full-time staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of seasoned IT professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your in-house network support staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Close working relationship with a world-class, full-service source for network expertise
Progent's co-managed Help Desk program is a proven flexible staff augmentation option that allows IT organizations to share the work of Help Desk Call Center support seamlessly between their full-time IT staff and Progent's extensive team of technical support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk service is a collaborative service alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network services for businesses of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Glendale, Arizona Organizations
Progent's nationwide roster of certified engineers can provide Glendale, Arizona companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary IT Staffing for Glendale, Arizona Organizations
To find out more details about Progent's short-term staffing services for Glendale, Arizona companies, call 800-993-9400 or visit Contact Progent.