Ransomware : Your Worst IT Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become an escalating cyberplague that represents an extinction-level threat for businesses of all sizes unprepared for an assault. Different versions of ransomware such as CryptoLocker, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and still inflict havoc. More recent strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as frequent unnamed viruses, not only encrypt online files but also infect all accessible system restores and backups. Files synched to off-site disaster recovery sites can also be rendered useless. In a poorly architected environment, this can make automated recovery useless and effectively sets the datacenter back to square one.

Getting back programs and information after a ransomware outage becomes a sprint against time as the targeted organization struggles to stop lateral movement and cleanup the ransomware and to restore enterprise-critical activity. Since crypto-ransomware takes time to move laterally, attacks are often launched on weekends and holidays, when successful penetrations are likely to take longer to notice. This multiplies the difficulty of promptly marshalling and organizing a knowledgeable response team.

Progent offers a variety of support services for securing Glendale organizations from ransomware events. Among these are staff training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat defense to identify and disable day-zero malware assaults. Progent also can provide the assistance of expert ransomware recovery engineers with the skills and perseverance to re-deploy a compromised environment as rapidly as possible.

Progent's Ransomware Recovery Services
Subsequent to a ransomware event, paying the ransom in cryptocurrency does not ensure that distant criminals will respond with the codes to decipher any or all of your data. Kaspersky determined that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to re-install the vital components of your IT environment. Without access to complete information backups, this requires a broad range of skills, well-coordinated project management, and the ability to work 24x7 until the recovery project is over.

For twenty years, Progent has offered certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded top certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-renowned certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of expertise provides Progent the capability to knowledgably ascertain critical systems and consolidate the remaining parts of your network environment after a ransomware attack and assemble them into a functioning network.

Progent's security team of experts deploys state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent understands the importance of acting swiftly and together with a client's management and Information Technology resources to prioritize tasks and to put key services back on line as fast as humanly possible.

Business Case Study: A Successful Ransomware Virus Response
A client sought out Progent after their company was attacked by the Ryuk crypto-ransomware. Ryuk is thought to have been launched by Northern Korean state sponsored cybercriminals, possibly adopting algorithms exposed from the U.S. NSA organization. Ryuk targets specific businesses with little or no tolerance for disruption and is among the most lucrative versions of ransomware malware. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago and has around 500 employees. The Ryuk event had paralyzed all business operations and manufacturing capabilities. Most of the client's system backups had been online at the start of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom (more than $200K) and praying for good luck, but ultimately made the decision to use Progent.


"I cannot say enough about the support Progent gave us during the most fearful time of (our) businesses survival. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent experts gave us. That you could get our messaging and important applications back into operation in less than five days was beyond my wildest dreams. Every single expert I interacted with or communicated with at Progent was hell bent on getting us operational and was working 24/7 to bail us out."

Progent worked with the customer to quickly assess and assign priority to the critical systems that had to be recovered in order to resume business operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to AV/Malware Processes penetration response best practices by isolating and cleaning up infected systems. Progent then started the process of bringing back online Microsoft Active Directory, the core of enterprise systems built on Microsoft technology. Exchange email will not operate without Windows AD, and the client's financials and MRP software utilized Microsoft SQL, which needs Windows AD for authentication to the data.

Within 2 days, Progent was able to restore Active Directory services to its pre-virus state. Progent then completed reinstallations and storage recovery of essential applications. All Exchange schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Microsoft Outlook Off-Line Folder Files) on team PCs in order to recover email information. A not too old offline backup of the client's financials/MRP software made them able to return these vital services back available to users. Although major work was left to recover totally from the Ryuk event, essential services were restored quickly:


"For the most part, the production line operation survived unscathed and we delivered all customer orders."

Throughout the next couple of weeks important milestones in the recovery project were achieved in tight collaboration between Progent team members and the customer:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Server exceeding four million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory Control capabilities were completely functional.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Ninety percent of the user PCs were fully operational.

"A lot of what was accomplished in the initial days is nearly entirely a blur for me, but our team will not forget the commitment all of your team put in to help get our business back. I have trusted Progent for at least 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This situation was no exception but maybe more Herculean."

Conclusion
A likely business-killing catastrophe was avoided due to dedicated professionals, a broad array of technical expertise, and close teamwork. Although in retrospect the crypto-ransomware attack described here should have been stopped with current security solutions and recognized best practices, team training, and properly executed security procedures for data protection and proper patching controls, the fact remains that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, remember that Progent's team of professionals has a proven track record in ransomware virus defense, removal, and information systems disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), I'm grateful for allowing me to get rested after we made it through the most critical parts. Everyone did an impressive job, and if anyone that helped is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Glendale
For ransomware system recovery services in the Glendale metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size organizations. A Barracuda Backup solution can include a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting services to assist you to design, integrate, operate and troubleshoot a BDR solution based on Barracuda Backup.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than a quarter century of experience assisting manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of key business processes in order to get products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP consultant with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that can range from as-needed advice to end-to-end solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, training, and DBA services.

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    ProSight Data Protection Services ECHO provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid development of a new generation of high-end applications that can provide your business a significant competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and supporting Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and onsite consulting expertise, application development, and debugging services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud infrastructure into a seamless information management solution.

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