Crypto-Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a too-frequent cyberplague that poses an existential threat for businesses unprepared for an attack. Different iterations of ransomware such as Dharma, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for years and still cause harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, plus more unnamed viruses, not only encrypt online files but also infect all configured system protection. Files synched to cloud environments can also be corrupted. In a poorly architected environment, this can render any recovery impossible and effectively knocks the entire system back to zero.

Getting back online services and data after a ransomware outage becomes a race against time as the victim fights to stop lateral movement and remove the ransomware and to restore business-critical operations. Because ransomware requires time to replicate, penetrations are usually launched during nights and weekends, when successful attacks may take more time to uncover. This compounds the difficulty of promptly assembling and orchestrating an experienced mitigation team.

Progent offers a variety of help services for protecting Glendale businesses from crypto-ransomware events. These include team member education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of next-generation security appliances with machine learning technology to quickly discover and suppress day-zero cyber attacks. Progent also provides the assistance of seasoned crypto-ransomware recovery consultants with the track record and perseverance to rebuild a breached environment as urgently as possible.

Progent's Ransomware Recovery Help
After a ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that merciless criminals will return the needed codes to unencrypt any of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The fallback is to piece back together the critical parts of your Information Technology environment. Absent access to essential information backups, this requires a wide range of skill sets, top notch project management, and the capability to work continuously until the job is finished.

For two decades, Progent has made available professional Information Technology services for companies across the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience with accounting and ERP software solutions. This breadth of expertise affords Progent the skills to quickly ascertain necessary systems and consolidate the remaining parts of your IT system after a crypto-ransomware attack and assemble them into an operational system.

Progent's security team of experts uses powerful project management tools to coordinate the complex recovery process. Progent understands the importance of working quickly and in unison with a customerís management and Information Technology staff to prioritize tasks and to get critical services back on line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Virus Recovery
A customer hired Progent after their company was brought down by Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean state cybercriminals, suspected of using approaches exposed from the United States NSA organization. Ryuk targets specific companies with limited ability to sustain operational disruption and is among the most lucrative versions of ransomware viruses. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in the Chicago metro area and has about 500 workers. The Ryuk attack had frozen all company operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the time of the attack and were destroyed. The client was pursuing financing for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but ultimately brought in Progent.


"I cannot tell you enough about the expertise Progent gave us during the most fearful time of (our) businesses existence. We may have had to pay the cyber criminals if it wasnít for the confidence the Progent experts provided us. The fact that you were able to get our e-mail and production applications back on-line quicker than five days was beyond my wildest dreams. Each person I interacted with or communicated with at Progent was amazingly focused on getting us working again and was working 24 by 7 to bail us out."

Progent worked with the client to quickly determine and prioritize the essential areas that had to be recovered to make it possible to resume company functions:

  • Active Directory (AD)
  • E-Mail
  • Accounting/MRP
To begin, Progent followed ransomware incident response industry best practices by stopping lateral movement and cleaning systems of viruses. Progent then began the process of rebuilding Windows Active Directory, the core of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Active Directory, and the customerís MRP applications utilized Microsoft SQL, which needs Windows AD for security authorization to the information.

In less than 48 hours, Progent was able to recover Active Directory to its pre-penetration state. Progent then completed setup and storage recovery on critical servers. All Exchange schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to locate local OST data files (Microsoft Outlook Off-Line Data Files) on various desktop computers to recover email data. A recent off-line backup of the customerís accounting software made them able to recover these required applications back available to users. Although a large amount of work needed to be completed to recover fully from the Ryuk attack, critical services were returned to operations rapidly:


"For the most part, the production operation ran fairly normal throughout and we made all customer shipments."

Throughout the next few weeks key milestones in the restoration project were achieved in tight cooperation between Progent engineers and the customer:

  • Internal web sites were brought back up without losing any data.
  • The MailStore Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control capabilities were 100% recovered.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the user workstations were functioning as before the incident.

"Much of what occurred in the early hours is nearly entirely a blur for me, but we will not forget the care each and every one of you accomplished to give us our company back. I have trusted Progent for at least 10 years, possibly more, and each time I needed help Progent has impressed me and delivered. This situation was a testament to your capabilities."

Conclusion
A potential business extinction catastrophe was dodged by dedicated experts, a wide spectrum of knowledge, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware virus attack described here would have been blocked with advanced cyber security systems and recognized best practices, user and IT administrator education, and appropriate security procedures for information backup and applying software patches, the fact is that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware virus, remember that Progent's roster of professionals has proven experience in ransomware virus blocking, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for making it so I could get some sleep after we made it past the initial push. Everyone did an incredible effort, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progentís computer outsourcing services for small businesses include planning 2003 Server, Microsoft .NET Server, and BackOffice systems, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and in-person repair, fixing chronic integration issues, and creating a company-wide security strategy. Progent can show you how to enhance system reliability and performance with non-stop technologies, redundant network architecture, and proactive server monitoring. Progent also provides special project help for major upgrades and can assist with needs definition, product identification, bill of materials development, sourcing qualification, procurement coordination, and professional documentation. Progentís IT outsourcing service also includes training for office productivity programs such as Microsoft Office.

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    Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner and safer AD environment. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability.

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    Progent can help companies of any size to move all or part of their computing infrastructure to Microsoft Azure. This can simplify network administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of different cloud networking models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and ensure that you avoid the typical errors small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.

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    Progentís consultants provide expertise in multiple disciplines relevant to mobile networking including network infrastructure, wireless data synchronization, wireless security, mobile e-mail, Microsoft Windows Mobile, RIM Blackberry, and wireless application development. Progent's certified professionals can save your company time and money by applying their wireless expertise to show you how to select and configure wireless networking technologies that make sense for your company. Progent can also optimize your IT architecture so that wireless handhelds work more reliably.

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    Progent provides clients the services of engineers who have earned some of the computer industry's most prestigious credentials. Progent believes that customers have the right to be sure that their IT service professionals have accredited testing as well as broad real-world backgrounds so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly superior vendor help than is available to non-certified consultants, allowing Progent to offer clients a higher level of computer service. In addition, recognized certifications such as CISSP or ISSEP for network security can help enterprise customers to show compliance with regulatory demands by engaging the services of accredited IT professionals.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's production servers in an environment that delivers the highest level of dependability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting services are built on mature virtualization techniques that enable small and midsize companies with multi- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as lower capital expenditures, savings on operational costs, better management focus, enterprise-class protection, enhanced availability, and business continuity.

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    Progent's virtual classroom webinars provide small companies the cost savings, simplicity, and flexibility of online seminars and the proven training techniques of expert teachers who utilize the latest technology to reproduce live, participatory classes. Progent can provide remote education for key desktop software including components of Microsoft Office suite such as Excel, Word, Access, and Project: Dynamics business accounting and management information software such as MS Dynamics GP; plus other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent offers small and medium size businesses expert support for Intrusion Protection Systems and IPsec VPN products from leading firewall and VPN security vendors such as WatchGuard, Juniper Networks, and SonicWall. Progent can help you design a detailed security strategy and select the right products from a variety of suppliers to achieve your security goals while sticking within your budget restraints.

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    Progent provides clients the services of engineers who have earned some of the computer industry's most prized credentials. Progent believes that clients deserve to know that their computer support providers have accredited training as well as extensive practical experience so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially better vendor assistance than is offered to non-certified consultants, enabling Progent to deliver clients a better class of IT service. In addition, major credentials such as CISM or CISSP for network security can help enterprise customers to demonstrate compliance with regulatory requirements by engaging the services of recognized IT experts.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    If your business computer system combines UNIX, Linux or Solaris technology with Windows, Progent can show you how to integrate your servers into a unified network that permits all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, superior throughput, and strong security. Progent's UNIX and Windows integration support services include IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, remote technical help and repair, on-site technical support, and Helpdesk support.

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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the rapid development of a new generation of enterprise-class applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.

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