Immediate Remote Help for Glendale Information Networks
Immediate Online Support for Glendale SystemsFor companies located in Glendale or anywhere in Arizona, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value because they possess the practical background and have access to the advanced tools necessary to solve most network problems rapidly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your network remotely without violating system security.

Progent's proven technical support reporting application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance rendered to each Progent customer by every Progent consultant. This database of problems and solutions is stored as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.

Online support services offered by Progent to businesses in Glendale and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to create an internal Call Center but who require fast access to an efficient Help Desk with professional telephone support plus the ability to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your corporation, or providing temporary online staff to supplement your in-house Help Desk group to handle high-demand situations such as software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of experienced network consultants offers your workers in Glendale or anywhere in the state of Arizona immediate communication with an effective support resource with years of background delivering telephone-based help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a major contributor to company productivity, and Progent's policy is to solve instead of merely annotate technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By anticipating looming issues before they cause crashes, remote monitoring can ward off disruptive and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a combination of OS platforms.
How Your Glendale Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Glendale or throughout the state of Arizona, Progent's online network support engineers can provide effective and affordable system help the moment your business requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with in-person service calls.

Even if your Glendale office works with a regular freelance consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to address sudden system crises or especially challenging integration projects.

Details of Progent's Remote Network Services for Glendale
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Glendale or throughout the state of Arizona unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.