Immediate Remote Technical Support for Glendale Information Networks
For organizations located in Glendale or anywhere in Arizona, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they possess the real-world experience and have access to the advanced tools required to resolve most information system issues rapidly. Efficient support lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor repairs somehow end up as large invoices. Progent's skill at solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-tested processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to link to your company's network without violating network security.
Progent's powerful customer support reporting application includes comprehensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to each customer by any Progent consultant. This archive of problems and responses is structured as a conveniently retrievable proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to find the best solutions quickly.
Online support services provided by Progent to companies in Glendale and anywhere in the state of Arizona include:
Authorized Microsoft Windows Support
Progent's Microsoft-qualified online support professionals can provide network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective PC desktop consulting and support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex challenges associated with network design, integration, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to resolve problems rapidly. In common instances, less qualified service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using advanced on-line support tools in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure products by offering services such as:
CISM and CISSP Qualified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; designing safe mechanisms for remote and mobile communication; protecting your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide array of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Glendale Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the budget to support an in-house Call Center but who need fast response from an efficient Call Center with proficient telephone assistance plus the ability to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your current Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option for complex computer system problems, or be ready in hectic circumstances when your regular resources are swamped.
Progent's Help Desk Call Center team of veteran network professionals provides your clients in Glendale or anywhere in the state of Arizona immediate communication with a dependable technical support resource with years of background providing phone consulting and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business efficiency, and Progent's policy is to resolve rather than just record technical issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Glendale, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on a combination of operating systems.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Glendale or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver professional and economical IT help the instant your organization needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Glendale company has a regular freelance consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially complicated integration projects.
Benefits of Progent's IT Support for Offices in Glendale
Progent's online technical help services enable your Glendale organization to enjoy the benefits of immediate, world-class network support without the expense of maintaining a full-time IT staff. Your network will derive added business value by being increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
For most businesses in Glendale or anywhere in Arizona, nearby computer support providers, whether made up of independent consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals offer an easy, quick, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to handle future problems locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices often depend on independent freelance service providers. While independent consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your network expands, network downtime and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network remains available.
- Build a Scalable Basis for Smooth Expansion
Organizations typically begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments require careful assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network architecture able to deliver the solid foundation to handle vital business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller companies require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a network engineer who is trying to resell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.