Immediate Remote Help for Glendale Information Networks
For companies located in Glendale or anywhere in Arizona, Progent offers online help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers provide excellent value because they possess the practical background and have access to the advanced tools necessary to solve most network problems rapidly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe only for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which permit the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your network remotely without violating system security.
Progent's proven technical support reporting application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance rendered to each Progent customer by every Progent consultant. This database of problems and solutions is stored as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to come up with the most efficient solutions quickly.
Online support services offered by Progent to businesses in Glendale and anywhere in the state of Arizona include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support experts offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development, SharePoint 2016 migration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist you company to deploy, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates a consultant's networking skills at the expert level. CCIEs can handle the most challenging challenges associated with network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value because their broad experience enables them to resolve problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network by means of sophisticated on-line support technology in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide help for the complete line of Cisco's market leading selection of infrastructure appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security services to enhance the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to recuperate quickly following a damaging penetration. Security support services offered by Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; installing firewalls; building safe architectures for remote and mobile connectivity; securing your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to cover a broad range of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance diagnosing problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major projects within budget and on time. Progent's special remote consulting services include:
How Your Glendale Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service options for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to create an internal Call Center but who require fast access to an efficient Help Desk with professional telephone support plus the ability to escalate the most challenging problems to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or revamping your established one, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your corporation, or providing temporary online staff to supplement your in-house Help Desk group to handle high-demand situations such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk team of experienced network consultants offers your workers in Glendale or anywhere in the state of Arizona immediate communication with an effective support resource with years of background delivering telephone-based help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a major contributor to company productivity, and Progent's policy is to solve instead of merely annotate technical issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive and automated. By anticipating looming issues before they cause crashes, remote monitoring can ward off disruptive and costly service crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Glendale or throughout the state of Arizona, Progent's online network support engineers can provide effective and affordable system help the moment your business requires it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Glendale office works with a regular freelance consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to address sudden system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Glendale
Progent's online support, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Glendale or throughout the state of Arizona unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Glendale and is also ideal for customers in geographic areas of Arizona that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum fee for phone help and asks for no periodic retainer for services delivered during normal working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the specific requirements of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive onsite visit. Cutting-edge remote access tools and expert engineers combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and remote network tracking.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For businesses with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined remote support software, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are billed only for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The practice of detailing and organizing service activity results in more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.