Immediate Online Technical Support for Glendale IT Networks
For businesses in Glendale or anywhere in Arizona, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated tools required to solve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls require minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental expenses by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to interface to your network remotely without compromising system security.
Progent's sophisticated customer support database application includes extensive records of all support that Progent's customers have received. Progent's staff consultants have access to the details of support rendered to each Progent client by any Progent engineer. This archive of issues and resolutions is structured as a quickly retrievable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and permit quick access to vendors' internal product engineers so Progent's remote consulting specialists can come up with optimal resolutions promptly.
Online support provided by Progent to companies in Glendale and throughout the state of Arizona include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server development,
Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates an individual's technical knowledge at the master level. CCIEs can resolve even the most challenging problems associated with network infrastructure design, deployment, maintenance, compliance, and repair. CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. CCIEs represent an exceptional value since their depth of experience permits them to solve problems quickly. In common instances, less qualified engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your network by means of the latest on-line support tools in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of networking products. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Access Points deployment services, Cisco WiFi controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recuperate quickly after a damaging breach. Security solutions offered by Progent cover comprehensive data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced remote consulting to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for restoring services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to address a wide array of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based environments. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight series of network monitoring and management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on time. Progent's special remote engineering solutions include:
How Your Glendale Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who don't have the resources to create an internal Help Desk Call Center but who need fast response from a reliable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option for complex technical challenges, or be available in those instances when your other support engineers are swamped.
Progent's Help Desk staff of veteran information technology consultants gives your customers in Glendale or anywhere in the state of Arizona fast contact with a dependable network service resource with years of experience providing phone help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a key driver of business performance, and Progent's goal is to resolve rather than just annotate technical issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team offers remote advanced engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Glendale, or anywhere in the state of Arizona, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, remote monitoring can minimize stressful and costly service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that support a combination of operating systems.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Glendale or throughout the state of Arizona, Progent's phone-based computer support engineers are ready to deliver professional and affordable IT help whenever your company requires it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine remote access technology to repair IT problems rapidly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Glendale company relies on a regular freelance support technician or employs a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to handle unexpected system emergencies or particularly challenging integration problems.
Features of Progent's Remote Computer Support for Glendale
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services give businesses in Glendale or anywhere in the state of Arizona unparalleled leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Glendale and is also ideal for customers in geographic areas of Arizona that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for phone support and imposes no ongoing retainer for support services provided during normal business hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide access to on-staff professionals with experience in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server expertise, system security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support for critical application areas. Help available from the Application Experts staff covers:
Dynamics GP Support and Programming
MS Project Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Application Programming
Apple Macintosh Help
Amazon MWS Software Integration
By providing a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that address the specific requirements of your company.
- Advanced Online Access Tools
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require a costly personal visit. Sophisticated online access software and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for Maximum Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose clients need immediate access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of network support, performing a broad variety of IT projects for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from stressful and costly service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.