Fast Online Help for Glendale Arizona Information Networks
For businesses located in Glendale Arizona, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's remote technical support engineers provide excellent leverage because they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves even more in indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized tools and field-proven processes which promote the highest level of efficiency for remote consulting and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to access your company's environment without breaching system security.
Progent's advanced technical support reporting application stores comprehensive histories of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to each Progent client by every Progent engineer. This database of anomalies and repairs is stored as a quickly searchable internal knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow fast response from vendors' in-house support staff so Progent's online service specialists are able to come up with the most efficient resolutions in the least time.
Online support available from Progent to clients in Glendale Arizona include:
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable desktop support services to assist you business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and indicates a consultant's technical skills at the expert level. CCIEs know how to resolve the most challenging challenges surrounding network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to resolve problems quickly. In common cases, less seasoned consultants can struggle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment via advanced on-line troubleshooting technology to perform efficient, secure, and affordable analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of networking products. Cisco technology support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover rapidly after a damaging breach. Security support services offered by Progent cover comprehensive network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide array of information technologies including system architecture, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on time. Progent's special remote engineering services include:
How Your Glendale Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or enhancing your current one, identifying or customizing Call Center software products to address the special demands of your corporation, or providing temporary online personnel to work with your existing Call Center team to handle demanding events like software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned network experts provides your clients in Glendale Arizona immediate access to an effective technical support resource with substantial experience offering phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a crucial driver of business productivity, and Progent's aim is to fix and not merely track technical issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers phone-based professional consulting expertise and education in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Glendale Arizona online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By detecting potential trouble spots before they result in network outages, system monitoring can head off inconvenient and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Glendale Arizona, Progent's phone-based computer support engineers can provide expert and cost-effective system support the moment your organization has to have it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair computer problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Glendale organization relies on a local independent support technician or employs an in-house IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to fix sudden network emergencies or particularly challenging integration projects.
Features of Progent's Remote Network Support for Glendale Arizona
Progent's online help, remote troubleshooting, system security expertise, and system administration services offer businesses in Glendale Arizona unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Glendale Arizona and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for online support and requires no monthly subscription fee for support services provided during normal working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts staff includes:
Dynamics GP Consulting and Programming
MS Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the unique needs of your business.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive onsite service call. Sophisticated remote connectivity software and experienced engineers combine to allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose clients need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The discipline of detailing and archiving support activity allows more effective service and avoids a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.