Fast and Affordable Remote Troubleshooting for Glendale Arizona Computer Networks
For organizations located in Glendale Arizona, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic issues.
Progent's online support experts provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most information system issues quickly. Efficient support reduces direct expenses since service calls accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves even more in indirect costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor repairs manage to end up as large bills. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies which permit the highest level of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the staff of Progent's remote service group to access your environment without violating network security.
Progent's proven service database application includes comprehensive histories of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance rendered to each customer by every Progent consultant. This history of trouble tickets and fixes is organized as a conveniently exploitable support knowledge base that allows Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' in-house product engineers with the result that Progent's remote consulting specialists can find the best resolutions promptly.
Remote support services offered by Progent to clients in Glendale Arizona include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop support services to help you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and indicates an individual's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges occurring in network infrastructure planning, integration, management, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs offer excellent value since their deep expertise allows them to solve problems rapidly. In common instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment using the latest on-line troubleshooting tools to provide fast, secure, and affordable analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity products. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs engineering expertise, Cisco WiFi controllers support Services, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to recuperate rapidly following a serious breach. Security services offered by Progent cover in depth information security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; designing secure architectures for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent process for recovering applications and services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide range of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Glendale Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your existing one, evaluating or enhancing Help Desk software products to meet the particular requirements of your business, or adding temporary online personnel to supplement your existing Call Center team to handle unusually busy events such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Glendale Arizona instant assistance from an effective technical support resource with years of experience providing phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company performance, and Progent's aim is to resolve and not just record IT problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth consulting support and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Glendale Arizona remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they grow into network outages, remote monitoring can head off disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by multiple operating systems.
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Glendale Arizona, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT support the instant your business needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems rapidly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Glendale office deals with a regular freelance support technician or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or especially challenging integration projects.
Features of Progent's Remote Network Support for Glendale Arizona
Progent's phone support, remote repair, system security consulting, and system administration services offer businesses in Glendale Arizona unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Glendale Arizona and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online support and requires no ongoing retainer for services delivered during normal working hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon MWS Programming and Debugging
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough IT solutions that align with the unique requirements of your business.
- Sophisticated Remote Connectivity Software
Protected online connectivity permits Progent's support experts to see exactly what your users see. This makes it possible to find fast fixes to issues that could otherwise require an expensive onsite service call. Effective online connectivity tools and expert engineers combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for High Network Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical experience, refined support software, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of IT support, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not just expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no retainer for services provided during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.