Fast and Affordable Online Technical Support for Glendale IT Networks
Fast Remote Consulting for Glendale NetworksFor companies located in Glendale or anywhere in the state of Arizona, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology needed to resolve most information system problems quickly. This lowers immediate expenses because service calls use up minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially important for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to many online service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent situations where quick repairs somehow turn into large bills. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which allow the highest degree of effectiveness for remote consulting and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to access your environment without compromising network security.

Progent's powerful technical support reporting system stores thorough records for the support that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support rendered to each Progent client by any engineer. This database of trouble tickets and fixes is organized as a quickly searchable support knowledge base that enables Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up additional vast technical support databases and allow quick response from manufacturers' internal support staff so Progent's remote service specialists can come up with optimal resolutions quickly.

Remote services offered by Progent to companies in Glendale and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Glendale or anywhere in the state of Arizona fast communication with an effective support resource with extensive background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk recognition as a key driver of business productivity, and Progent's intent is to resolve and not simply record technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Glendale, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By detecting looming issues before they expand into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks based on a mix of OS platforms.
How Your Glendale Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Glendale or throughout the state of Arizona, Progent's online network support specialists are ready to deliver effective and economical IT support whenever your business has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Glendale company has a local freelance consultant or employs a full time IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Glendale
Progent's online technical help services enable your Glendale company to realize the advantages of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Glendale and throughout Arizona, local network service providers, whether represented by freelance consultants or an internal IT staff, can deal with the majority of network problems. On the other hand, serious problems can occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual service technicians. In these cases, Progent's online service professionals give you an easy, quick, and budget-friendly way to augment your local resources and to pass on valuable knowledge to improve your ability to deal with downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often rely on independent freelance consultants. While independent consultants carry smaller internal costs than big support organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of backup help may require your business to go without help during an emergency. As your company expands, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to insure your network stays available.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These poorly designed systems need proper assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a system architecture that can deliver the solid foundation to meet critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need advice and technical education to navigate through an ever more complex array of product alternatives available for accelerating business growth and enhancing efficiency. They hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.