Fast Remote Troubleshooting for Glendale Arizona Information Networks
Urgent Online Help for Glendale SystemsFor companies in Glendale Arizona, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network issues quickly. This lowers direct costs because solutions require minimal billable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many online service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where quick fixes somehow end up as big tabs. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven processes that promote the highest degree of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your computer system without compromising corporate security.

Progent's proven customer support reporting application keeps thorough records of all support that Progent's customers have received. Progent's staff engineers have access to the details of all help rendered to each customer by any Progent engineer. This archive of trouble tickets and fixes is stored as an easily searchable proprietary knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft open up additional massive support databases and permit quick response from vendors' in-house product engineers so Progent's online service experts can determine optimal solutions promptly.

Online technical services available from Progent to companies in Glendale Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to complete major projects economically and on time. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of veteran network consultants gives your workers in Glendale Arizona fast contact with an effective network service resource with substantial background delivering telephone-based help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's aim is to resolve rather than just annotate technical issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth engineering support and education in special application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Glendale Arizona online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your network support is proactive and automated. By uncovering emerging issues before they evolve into crashes, automated monitoring can minimize stressful and costly service crises. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a combination of OS platforms.
How Your Glendale Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Glendale Arizona, Progent's phone-based network support specialists can provide effective and economical system support the moment your organization needs it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Glendale business relies on a local freelance support technician or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to address unexpected system crises or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in Glendale Arizona
Progent's online IT consulting services allow your Glendale business to experience the advantages of timely, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will derive added business value by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Glendale Arizona, nearby network service providers, whether made up of outside consultants or an internal IT staff, can deal with typical technical issues. On the other hand, major troubles sometimes spring up when local resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your local support people. In these cases, Progent's online support specialists provide an easy, quick, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller companies often depend on independent freelance service providers. While independent consultants carry less internal costs than big service firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your business expands, system downtime and problems with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a reliable source of reserve support experts to insure your network stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often start with an information system implemented on a shoestring budget. Without a strong framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such badly designed systems need careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a system architecture that can deliver the solid foundation to handle critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.

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    Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally managed Internet gateway that acts as a one-server platform for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security logging and reporting features, permits custom reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can help your company to design and execute test and production deployments; integrate Forefront TMG 2010 with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help your organization to migrate smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.

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    Network monitoring ordinarily entails observing a system's resource utilization to help identify data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux and can be used to observe mixed-platform networks where Linux and Windows coexist. Progent's network support engineers can help you use both these programs to optimize and troubleshoot your network. Progent's UNIX support services provide small businesses and developers assistance with administering and servicing UNIX and Linux systems that work with Microsoft-based products.

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    If your organization does not require urgent remote support but expects to require technical services with your network in the near future, you can save time and money and ensure that the appropriate expertise will be ready when you need it by contacting a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.

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