Immediate Online Technical Support for Glendale Arizona Networks
For companies in Glendale Arizona, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. This lowers direct expenses because solutions use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to many online support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where fast fixes manage to turn into substantial invoices. Progent's penchant for solving technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and proven processes that permit the maximum level of effectiveness for online consulting and repair for information networks of any size. Progent's remote service group can communicate with your network remotely without breaching system security.
Progent's advanced technical support database system stores thorough histories describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help delivered to each Progent client by any consultant. This database of issues and solutions is stored as a quickly retrievable support database that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's online service experts are able to find the most efficient resolutions in the least time.
Remote technical services available from Progent to businesses in Glendale Arizona include:
-
Authorized MS Windows Support
Progent's Microsoft-premier online service professionals can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and integration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to help you business to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
-
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and indicates a person's networking skills at the master level. Cisco CCIEs know how to handle even the most challenging challenges associated with network design, installation, management, security, and problem solving. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their broad experience permits them to solve problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via advanced remote support technology in order to perform efficient, secure, and economical diagnosis and repair.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's CCIEs can provide help for the complete line of Cisco's popular family of infrastructure appliances by offering consulting services such as:
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses to identify and isolate breached servers and endpoints and guard undamaged assets from being penetrated. If your Glendale network has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal Help
Progent's ransomware recovery experts can help your Glendale business to restore a system victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security specialists bring the wide selection of skills required to rebuild all critical facets of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and business restoration expertise.
-
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants offer a range of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to recover quickly after a serious breach. Security consulting services offered by Progent cover comprehensive data security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; designing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
-
Cloud Integration
Progent offers expert online consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 integration solutions with on-prem Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
-
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
-
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a broad spectrum of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance resolving problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple Mac OS X
Sun Solaris
IBM AIX
HP-UX (Hewlett Packard UNIX)
BSD
SGI/Irix
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify who you are on a device that only you possess and that uses a separate network channel. A broad range of devices can be used as this second form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's special online consulting solutions include:
-
Call Center Services
Progent's Help Desk Call Center service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk software to address the particular requirements of your business, or providing occasional phone support personnel to work with your existing Help Desk Call Center resources to deal with high-demand situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology consultants provides your computer users in Glendale Arizona instant assistance from an efficient technical support group with years of experience delivering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's target is to solve and not just annotate IT problems.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply online advanced engineering expertise and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications including Microsoft CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Glendale Arizona online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they expand into downtime, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a combination of platforms.
How Your Glendale Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Glendale Arizona, Progent's phone-based computer support specialists can deliver professional and economical IT help the moment your company needs it. More than two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Glendale company relies on a local freelance consultant or employs a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft certified engineers can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the experience to handle unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Network Services for Glendale Arizona
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer companies in Glendale Arizona unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Glendale Arizona and is also ideal for customers in geographic regions that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers online support on a per-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online help and requires no periodic subscription fee for services delivered during normal working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in designing, implementing, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, corporate security design, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL DBA Services and Software Design
Apple Mac Help
Amazon MWS Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.
- Sophisticated Remote Access Tools
Protected online access permits Progent's support experts to see precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and expert engineers combine to enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and automated network analysis.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for High System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose workers need instant access to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, in the trenches of IT support, executing a broad range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to every customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who won't release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.