Immediate Remote Help for Glendale Computer Networks
Immediate Remote Technical Support for Glendale SystemsFor companies in Glendale or anywhere in Arizona, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. This lowers immediate costs since solutions require minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting experience is particularly helpful in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to typical remote service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with situations where quick repairs somehow end up as big tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested processes that allow the highest level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to connect to your company's environment without breaching network security.

Progent's proven service database system maintains extensive documentation for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to each client by any consultant. This archive of anomalies and repairs is organized as a quickly accessible support knowledge base that allows Progent's online technical experts to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's online service specialists can come up with the most efficient resolutions in the least time.

Remote technical services available from Progent to companies in Glendale and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology professionals provides your clients in Glendale or anywhere in the state of Arizona rapid contact with an efficient technical support resource with extensive background offering telephone-based help and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a major enabler of company performance, and Progent's policy is to solve rather than merely document IT issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online professional consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, customization, and training services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Glendale, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By detecting potential issues before they cause full-scale emergencies, proactive monitoring can head off stressful and expensive information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support multiple operating systems.
How Your Glendale Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Glendale or anywhere in the state of Arizona, Progent's phone-based computer support engineers are ready to deliver effective and affordable IT help whenever your company needs it. Long experience providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Glendale business deals with a local independent support technician or maintains a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected system emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Offices in Glendale
Progent's online support services allow your Glendale organization to realize the advantages of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    For most offices in Glendale or anywhere in Arizona, nearby computer support providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of technical issues. On the other hand, major troubles may occur when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online service specialists offer an easy, fast, and affordable solution to augment your regular help and to transfer useful knowledge to increase your capability to deal with downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than larger consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your business to go without assistance during an IT crisis. As your company expands, network unavailability and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your network remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems require proper analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the stable foundation to handle critical business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies require advice and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a network engineer who is trying to sell a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical expertise, refined support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.