Immediate Online Technical Support for Glendale Arizona Computer Networks
Urgent Phone Consulting for Glendale SystemsFor businesses located in Glendale Arizona, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, plus the services of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve most information system problems rapidly. This reduces direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally with incidental costs by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed just for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick solutions somehow turn into big bills. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of customized technologies and field-tested processes which allow the maximum level of effectiveness for online engineering help and repair for information networks of any size. Progent's Technical Response Center can interface to your company's network without breaching system security.

Progent's advanced customer support reporting system maintains thorough histories for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance provided to each Progent client by any engineer. This database of problems and solutions is organized as a readily accessible support database that enables Progent's remote technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts can find the most efficient resolutions in the least time.

Online support available from Progent to businesses in Glendale Arizona include:

ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious tasks. These can include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT management staff and your assigned Progent technical consultant so that emerging issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting plug-ins designed to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of important files, applications, system images, and virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a device that only you possess and that uses a different network channel. A broad range of devices can be used for this second form of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth supplement to your in-house support team. End user access to the Service Desk, delivery of technical assistance, escalation, trouble ticket creation and tracking, efficiency measurement, and management of the support database are cohesive whether issues are taken care of by your in-house support group, by Progent's team, or both. You have unrestricted versatility to expand or shrink your share of support activity as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and education. To learn more about ProSight Shared Help Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk Call Center application software to meet the special demands of your business, or providing temporary phone support staff to reinforce your in-house Call Center team to deal with demanding events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Glendale Arizona fast access to a dependable support group with extensive background providing phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's aim is to fix rather than simply document technical problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers online advanced consulting support and training in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. For more information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Glendale Arizona remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By spotting emerging issues before they expand into crashes, remote monitoring can head off inconvenient and costly network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support multiple OS platforms.
How Your Glendale Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Glendale Arizona, Progent's online network support specialists can deliver effective and cost-effective IT support the moment your company has to have it. Over 20 years of providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Glendale business works with a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent's Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Services for Glendale Arizona
Progent's online help, remote troubleshooting, system security consulting, and system management services offer businesses in Glendale Arizona the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical expertise, fine tuned support tools, and understanding of corporate IT allow companies to avoid the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable remote and on-premises expertise, application development, and troubleshooting services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that combines local and cloud components into a cohesive information management system.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also enables cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite consulting services to assist you to plan, install, optimize and debug a modern backup/restore system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup.

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    Progent's management team consists of seasoned veterans with years of background providing network consulting, troubleshooting, and long-term information system planning to organizations ranging in size from startups to Fortune 500 companies. Great support requires great personnel, and Progent has assembled a management staff able to provide customers with the top service value in the industry.

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    SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, reducing the difficulty of designing, deploying, administering, and using company data and database applications on platforms ranging from mobile devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2008 call for a network consulting firm with hands-on expertise and broad knowledge in planning and deploying information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of documenting and archiving service records allows more effective service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.

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    Progent provides network services for mid-size businesses who have 100 to 250 system users. The medium size company or office has typically been an overlooked part of the market for IT support services. The overhead and service access models of major third-party service firms make them excessively expensive for the ordinary small company or small medium business (SMB), which usually relies on a modest IT budget with which to support an IT system whose advanced technology and sophistication are often similar to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual network infrastructure and 24x7 server monitoring, dramatically reduces the IT maintenance expenses of a small-medium business while offering the small company with big-company support from certified, world-class consultants knowledgeable in a broad range of small business technologies. If your medium size company or small business is searching for the quality of IT support appropriate by a medium size office without paying big-company prices, you need Progent.

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    Progent's Cisco-certified CCIE network infrastructure consultants can help your business to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software consulting.

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    Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to every customer. The practice of detailing and organizing service records allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.

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    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the forefront of IT service, performing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a proven set of individual best practices that are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems rapidly.

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    ProSight Reporting is an expanding suite of real-time reporting utilities created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast creation of cutting-edge high-end applications that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET environment.

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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that includes machine learning technology and advanced services to deliver comprehensive endpoint detection and response.

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    Progent provides several basic types of Call Center support including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your clients convenient access to a dependable support group with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Progent's focus is on giving the support Help Desk a positive image as a key contributor to business productivity. Progent's target is to fix rather than merely report problems.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).

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    Progent's Juniper-authorized network engineer can help your company to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from outdated products to the latest releases. Progent's Junos OS consultants can provide support for Juniper's premier network control software to enable your business to simplify the management and improve the security of your Juniper VPN appliances and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations manage networks that include a combination of Juniper's software platforms.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's ransomware experts can assist you to assess your ransomware defenses, monitor and protect your network, help with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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