Immediate Remote Technical Support for Glendale Computer Networks
For companies located in Glendale or anywhere in the state of Arizona, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology needed to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay just for the services that you receive. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested methodologies that promote the highest degree of efficiency for remote consulting and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's computer system remotely without breaching network security.
Progent's advanced technical support reporting system stores comprehensive records of all support that Progent's clients have been provided. Progent's team engineers have access to the records of support delivered to each Progent client by any Progent engineer. This archive of problems and repairs is organized as an easily accessible support knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's online consulting specialists are able to arrive at the best resolutions promptly.
Remote support services offered by Progent to companies in Glendale and anywhere in the state of Arizona include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified online service experts can deliver network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2016 migration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to handle even the most complex problems associated with network infrastructure planning, integration, management, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. CCIEs represent an excellent value since their broad expertise permits them to solve problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of the latest on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and repair.
Progent's CCIEs offer help for all of Cisco's top-selling family of networking products by delivering consulting services that include:
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to recuperate rapidly after a serious penetration. Security solutions available from Progent cover thorough data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a wide array of computer technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's team-based methodology for solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. The ProSight series of outsourced network management services addresses all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Glendale Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to build and maintain an in-house Help Desk but who want fast response from an efficient Help Desk with proficient phone support as well as the expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is designed for larger companies and acts as a seamless reinforcement of your established Call Center resources. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult technical challenges, or be available in those situations when your ordinary support engineers are swamped.
Progent's Call Center staff of experienced network experts provides your clients in Glendale or anywhere in the state of Arizona rapid access to an efficient technical support group with years of background offering telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a significant driver of company productivity, and Progent's goal is to solve and not merely track technical issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group can supply remote advanced consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Glendale, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting possible issues before they evolve into downtime, remote monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks that support a variety of OS platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Glendale or throughout the state of Arizona, Progent's online computer support engineers can deliver professional and affordable IT help whenever your organization requires it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Glendale office relies on a local independent support technician or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Support for Glendale
Progent's online support, Internet-based troubleshooting, system security expertise, and system management services give businesses in Glendale or anywhere in the state of Arizona the greatest leverage for your IT budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Glendale and is also ideal for customers in more remote areas of Arizona that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a per-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for online service and asks for no periodic subscription fee for services provided during normal business hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core support services include system integration, Microsoft Exchange expertise, corporate security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting expertise for specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Support
SQL Server 2016 Software Design and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management and Software Programming
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that meet the special needs of your business.
- State of the Art Online Connectivity Tools
Protected remote access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce fast fixes to problems that could otherwise demand a costly onsite visit. Effective online connectivity software and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for High System Availability
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined support software, and understanding of corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the front lines of network service, executing a broad range of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by each staff member to each customer. The discipline of detailing and archiving service activity allows more efficient support and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.