Fast Online Support for Glendale Arizona Computer Systems
Fast Online Technical Support for Glendale NetworksFor organizations located in Glendale Arizona, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve the majority of network issues rapidly. This lowers immediate expenses because solutions require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent situations where quick repairs manage to end up as large tabs. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and proven processes that permit the maximum level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the staff of Progent's remote service group to connect to your network without violating corporate security.

Progent's powerful service database application maintains thorough histories describing all service that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance provided to every Progent customer by every engineer. This archive of problems and fixes is organized as a readily accessible proprietary knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and close relationships with important vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.

Online services offered by Progent to companies in Glendale Arizona include:

ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a portfolio of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and fast recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized for this second means of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth reporting plug-ins designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of experienced network consultants offers your customers in Glendale Arizona quick contact with an efficient technical support group with substantial background delivering telephone-based consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a key enabler of business success, and Progent's target is to fix and not simply annotate IT issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Group offers online and in-depth engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. For additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Glendale Arizona online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your business so that your network maintenance is proactive and automated. By anticipating looming issues before they cause full-scale emergencies, system monitoring can minimize disruptive and costly service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a mix of platforms.
How Your Glendale Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Glendale Arizona, Progent's online computer support specialists are ready to deliver professional and economical IT support the instant your organization has to have it. Over 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while eliminating the expense and lost time associated with in-person support visits.

Even if your Glendale company has a local freelance support technician or employs a full time IT staff that know how to handle common network problems, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Organizations in Glendale Arizona
Progent's remote IT consulting services allow your Glendale company to enjoy the benefits of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic worth by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in Glendale Arizona, local network support providers, whether represented by independent consultants or an in-house IT staff, can deal with typical technical problems. However, major troubles might strike when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call service professionals offer an easy, fast, and budget-friendly way to augment your local resources and to pass on valuable knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants carry less internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Organizations typically begin with an information system created on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such badly designed environments need proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet vital business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated array of technology alternatives available for promoting business growth and enhancing productivity. These companies hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



An index of content::

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