Immediate Remote Support for Glendale Computer Systems
Immediate Remote Support for Glendale SystemsFor businesses in Glendale or anywhere in Arizona, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most information system issues quickly. This lowers immediate expenses because service calls require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental costs by reducing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick fixes manage to end up as major bills. Progent's skill at dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and proven processes which promote the maximum degree of efficiency for online technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your network remotely without compromising corporate security.

Progent's proven customer support reporting application includes extensive records describing the service that Progent's clients have received. Progent's team consultants have the benefit of the history of support provided to each client by any Progent engineer. This history of issues and solutions is structured as a conveniently exploitable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best resolutions in the least time.

Online technical services provided by Progent to customers in Glendale and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk consulting expertise can support you in creating an effective new Call Center or enhancing your established organization, selecting or customizing Call Center software products to address the special demands of your company, or adding occasional online staff to work with your existing Call Center resources to deal with unusually busy situations such as software migrations, major upgrades, or installing brand new applications.

    Progent's Call Center team of seasoned network consultants offers your customers in Glendale or anywhere in the state of Arizona rapid communication with an efficient technical support group with substantial background delivering phone help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's target is to resolve and not simply report network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting staff offers remote advanced engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they result in network outages, system monitoring can minimize inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments that incorporate multiple platforms.
How Your Glendale Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Glendale or throughout the state of Arizona, Progent's phone-based computer support engineers are ready to provide expert and affordable IT support the instant your organization needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Glendale company relies on a regular independent support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the experience to address sudden network crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Offices in Glendale
Progent's remote support services enable your Glendale organization to enjoy the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote extension of your local support resources
    With most offices in Glendale or anywhere in Arizona, local computer support providers, whether represented by independent consultants or a full-time IT staff, can resolve the majority of network problems. However, major troubles might strike when local resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide an easy, quick, and economical solution to augment your regular resources and to pass on valuable information to increase your ability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller companies commonly depend on individual freelance consultants. While independent consultants have smaller internal costs than big support organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an emergency. As your business grows, network unavailability and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support expertise to make sure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations often start with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. These badly built systems need proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle vital business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of technology options available for accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is trying to resell a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.