Immediate Remote Technical Support for Glendale Information Networks
Fast Remote Support for Glendale NetworksFor organizations located in Glendale or anywhere in Arizona, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they possess the real-world experience and have access to the advanced tools required to resolve most information system issues rapidly. Efficient support lowers immediate costs since solutions require minimal chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where speedy. minor repairs somehow end up as large invoices. Progent's skill at solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and field-tested processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's remote service group to link to your company's network without violating network security.

Progent's powerful customer support reporting application includes comprehensive records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of all help provided to each customer by any Progent consultant. This archive of problems and responses is structured as a conveniently retrievable proprietary database that permits Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to find the best solutions quickly.

Online support services provided by Progent to companies in Glendale and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are ideal for organizations who don't have the budget to support an in-house Call Center but who need fast response from an efficient Call Center with proficient telephone assistance plus the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your current Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option for complex computer system problems, or be ready in hectic circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center team of veteran network professionals provides your clients in Glendale or anywhere in the state of Arizona immediate communication with a dependable technical support resource with years of background providing phone consulting and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to business efficiency, and Progent's policy is to resolve rather than just record technical issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Glendale, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By detecting potential trouble spots before they cause full-scale emergencies, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments based on a combination of operating systems.
How Your Glendale Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Glendale or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver professional and economical IT help the instant your organization needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Glendale company has a regular freelance consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially complicated integration projects.

Benefits of Progent's IT Support for Offices in Glendale
Progent's online technical help services enable your Glendale organization to enjoy the benefits of immediate, world-class network support without the expense of maintaining a full-time IT staff. Your network will derive added business value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Glendale or anywhere in Arizona, nearby computer support providers, whether made up of independent consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, serious problems might occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your onsite service personnel. In these cases, Progent's on-call support professionals offer an easy, quick, and affordable way to augment your local resources and to convey valuable knowledge to improve your capability to handle future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often depend on independent freelance service providers. While independent consultants have smaller internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your network expands, network downtime and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network remains available.

  • Build a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a network grows, stability and expandability issues can impede the success of the business. Such badly designed environments require careful assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network architecture able to deliver the solid foundation to handle vital business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business success and enhancing productivity. These companies do not need a network engineer who is trying to resell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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