Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Glendale
ProgentProgentís consulting services for IT service firms in Glendale Arizona enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent extension of your in-house IT support group. These services can help you grow your client base, fill out your service offerings, satisfy your customers, and increase your bottom line.

Progent's team of network engineers, desktop support specialists, IT admins, and data security consultants have worked as seamless adjuncts to the support groups of some of the worldís biggest IT service firms. Progentís breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also a hassle to set up and maintain. Smaller IT support companies do not have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their company branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to increase your support workload, the diversity of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metro areas is offered across the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit service requests by means of your custom branded web portal, an 800 phone number, or by directing a request to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, under your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to ensure that all IT services performed are fully described. This enables your IT support organization to shift account responsibilities to in-house personnel once you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept more opportunities beyond your core fields of expertise and serve new territories without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more clients under your own company name.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: With a large team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Make Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Effective online support saves money and produces fast solutions.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Glendale, Arizona Companies
Progent's nationwide roster of certified consultants and technical experts can provide Glendale, Arizona businesses a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Glendale, Arizona
To learn additional information about Progent's reseller support for network service organizations in Glendale, Arizona, call 1-800-993-9400 or see Contact Progent.