Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Glendale
ProgentProgentís consulting services for IT service firms in Glendale Arizona allows you to offer your customers Progent's consulting and Help Desk support using your company's brand as a seamless extension of your in-house IT support group. This can help you add to your client base, close gaps in your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network engineers, PC support specialists, network administrators, and cybersecurity consultants have worked as seamless expansions to the IT groups of some of the country's largest IT support businesses. Progentís range of technical knowledge allows you to add to the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any private IT services company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service firms features transparent resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your customers support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the heart of an effective Help Desk. But full-featured ticketing systems are not just costly to license and staff, but a hassle to configure and manage. Small or niche IT service firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Standard support times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is available throughout the US at additional cost.
  • You retain full control of your customers and billing.
  • Your clients submit incident reports via your custom branded web portal, an 800 number, or by directing an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information about Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies at your own pace without having to turn down opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, responding to your management, and invoices your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation platform to ensure that all services performed are fully described. This enables you to shift service assignments to in-house consultants when you have enough people and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more opportunities outside your main areas of expertise and open new territories without exposure to the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class support in a wide array of IT disciplines and can be a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective online support saves money and produces fast solutions.
  • Advanced Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Glendale, Arizona Businesses
Progent's veteran roster of certified engineers offers Glendale, Arizona organizations a wide range of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Glendale, Arizona
To learn additional information about Progent's reseller support for IT service organizations in Glendale, Arizona, call 1-800-993-9400 or visit Contact Progent.