Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Glendale
Progent’s consulting services for IT service firms in Glendale Arizona enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent extension of your in-house IT support group. These services can help you grow your client base, fill out your service offerings, satisfy your customers, and increase your bottom line.
Progent's team of network engineers, desktop support specialists, IT admins, and data security consultants have worked as seamless adjuncts to the support groups of some of the world’s biggest IT service firms. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is a network consulting company with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also a hassle to set up and maintain. Smaller IT support companies do not have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their company branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to increase your support workload, the diversity of technologies your company can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Glendale, Arizona Companies
Progent's nationwide roster of certified consultants and technical experts can provide Glendale, Arizona businesses a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
Learn More Details About Progent's Reseller Support for Network Service Providers in Glendale, Arizona To learn additional information about Progent's reseller support for network service organizations in Glendale, Arizona, call 1-800-993-9400 or see Contact Progent.