Glendale Expertise for IT Support Companies
Transparent Temporary IT Support Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Glendale
Progent's consulting support for network service firms in Glendale Arizona enables you to offer your customers Progent's consulting and Help Desk support with your company's brand as a seamless augmentation of your regular network support group. This can ease the way for you to grow your client base, flesh out your service portfolio, satisfy your customers, and increase your profits.
Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is a network support firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's customers.)
Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of professional services. Progent invoices you directly and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Firms
Ticketing is the heart of an efficient service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also a hassle to set up and manage. Smaller IT support organizations rarely have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their company branding while providing their clients responsive desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing services enable your IT service firm to expand your support volume, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's remote desktop service group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
- Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional onsite support in larger metros is offered across the US at extra cost.
- You keep complete control of your clients and billing.
- Your clients submit requests using your own branded Internet portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a sole source for practically all IT expertise your clients may need. You can grow your staff and core in-house competencies steadily without being forced to decline opportunities owing to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your internal support team, under your direction, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services performed are fully described. This enables you to shift account assignments to internal consultants once you have sufficient staff and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can easily and safely take on additional jobs outside your core fields of expertise and serve new geographies without exposure to the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support operations.
- Rapid Escalation: With a large team of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick results.
- Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Glendale, Arizona Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Glendale, Arizona businesses a broad range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure AD Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Support Services
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Threat Assessment with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Development
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- BYOD Integration
- Apple iPhone Integration
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Predictive and Onsite Surveys
Find Out More About Progent's Consulting Program for Network Service Firms in Glendale, Arizona For additional information about Progent's reseller program for network service organizations in Glendale, Arizona, call 1-800-993-9400 or refer to Contact Progent.
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SentinelOne Virus Rollback Specialists
SentinelOne Virus Rollback Engineers
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that incorporates AI software and advanced services to deliver cutting-edge endpoint detection and response.
ransomware hot line Specialist
Dharma ransomware hot line Consultancy
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to halt the progress of an ongoing ransomware attack. Call 800-462-8800
SharePoint Server 2007 Online Troubleshooting
Microsoft SharePoint Integration Support
Progent's Microsoft-certified experts offer small and medium sized businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a central spot for your employees or clients to access, organize, distribute and interact with useful data, files, and software and to communicate with one another. It allows quicker and better decisions, more efficient access across teams and more streamlined business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available inside and without a business network. Windows SharePoint Services join employees, customers, workgroups and projects with the information they've created in a manner that makes data easy to find, retrieve and apply.
Integration Services Altaro VM Backup Management
Hornetsecurity Altaro VM Backup Disaster Recovery Integration Services
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also enables cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite services to assist you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup technology.
Barracuda Networks Firewalls Network Security Testing
Barracuda Networks F18B Series Firewalls Consulting Services
Barracuda's budget-friendly CloudGen Firewall appliances offer web filtering, remote access, SSL VPN, high-security SD-WAN, and Zero-Trust support along with centrally managed and monitored services throughout your entire enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the depth of skill to be your go-to resource for network help, maintenance, education, and cybersecurity expertise.
NetApp MetroCluster Technology Professional
NetApp SAN Fabric Engineers
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with synchronous replication to deliver fast, zero RPO disaster recovery (DR) between sites that are up to 185 miles apart. Progent's team of seasoned IT experts can help your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by providing help with tasks such as assigning shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and testing your disaster recovery system to prove adherence with industry standards and regulatory mandates.
Expert Microsoft Certified Online Support Desktop Technology
Computer Outsourcing Consultant Microsoft and Apple Mac Desktop
Progent can provide a wide array of low-cost online and on-premises consulting services to help you to configure, administer, and debug desktops and mobile devices powered by Windows, macOS/OS X, iOS, Android, or Linux.
CISA Certified Security Expert Amazon MWS integration training Development Companies
Amazon Marketplace Web Service Design Firms
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, reduce their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.
Online Support DPM 2016
Data Protection Manager 2016 and VMware Network Consultant
System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for key platforms such as Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, deploy, administer, and troubleshoot an enterprise-wide backup/recovery solution powered by Data Protection Manager 2016. Progent can help you to migrate from a previous release of DPM or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed expertise to help you through technical bottlenecks or provide end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on time and on budget.
Email Virus Signature Technology Professional
ProSight Email Security Specialist
Progent's ProSight Email Guard uses the technology of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
IoT device patch management Engineer
Patch management services Consulting
Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoints scanners, infrastructure appliances such as routers and wireless access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Palo Alto Networks PA-1400 Series Firewalls Network Consultants
Palo Alto Networks PA-3000 Series Firewalls Security Organization
Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern security environment that spans your data center and cloud assets and protects any user anywhere with any device.
Top Quality 2500 Wireless Controller Specialists
wi-fi controller Consultant
Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi APs, tuning wireless performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with rapid failover, and hardening data security by identifying cyber threats and analyzing network traffic based on user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller technology.
IT Consultants ASA and PIX Firewalls
24x7 Firepower Management Center Online Support Services
Progent's Cisco-certified CCIE network engineers can assist you to manage your current PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
Consulting Exchange 2007 Server
Exchange Server 2007 Engineer
Progent's expert consultants can help you design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-site migrations, Progent has the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and design services include expertise with the integration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions based on Exchange Server 2007.
WatchGuard Firebox M-Series Firewall Cybersecurity Firms
WatchGuard Firebox M590 Firewall Firewall Configuration
Progent provides support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, configure, and manage a WatchGuard Firewall/VPN product that fits your network security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to current WatchGuard firewalls.
Windows 11 Professionals
Information Technology Consulting Windows 11 RPA
Progent's Microsoft-certified Windows 11 consultants can provide an array of services for Windows 11 such as cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, automated provisioning, and Help Desk Call Center support services.
Windows 2022 Hyper-V Professionals
Windows Server 2022 PowerShell Professional
Progent's certified Windows Server 2022 consultants can help your organization to plan and carry out a cost-effective migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.
Flexential Colocation Center Specialists
Consultant Services Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent has a group of network consultants based in the vicinity of Tampa, and Progent also offers remote support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also help your business to design and carry out a move to the Flexential data center with services such as designing solution architecture, specifying hardware components, system setup and validation, debugging, setting up remote network management, and training your network staff.
Hornetsecurity Altaro 365 Total Backup Consulting
Remote Hornetsecurity Altaro 365 Total Backup Integration Services
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows laptops and desktops.
Professional Mandriva Linux
Top Quality Help and Support Fedora Linux
If you are developing Linux-based applications on a network that has MS Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that allows you to concentrate on your area of strategic know-how without the continual distraction of maintaining your business network. Through the use of smart network monitoring and by providing remote and on-site assistance when your company needs it, Progent represents an economical solution for maintaining an IT network that provides high dependability, security, and performance. Progent's UNIX/Linux developer support offerings include comprehensive it outsourcing, virtual infrastructure, online and on-premises service and repair, 24x7 monitoring, and Help Desk Call Center outsourcing.
Contract Development Power BI Management
Power BI Report Server Development Group
Progent's Power BI consultants can assist your business to plan, deploy, manage, update or debug your Power BI business analytics solution. Progent's database experts can assist you to prepare your source data for Power BI visualizations. Progent can show you how to implement and manage an onsite, cloud, or hybrid network model to run Power BI.
Cisco ASA 5500-X Firewall Computer Engineer
Firepower Specialists
Progent's Cisco-certified CCIE network experts can help your company to maintain your current PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, tune, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services
Microsoft Exchange Consultant
Exchange 2003 Server Migration
Progent's expert support team can show you how to design and deploy a smooth in-place Exchange Server 2003 upgrade plan that avoids productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location migrations, Progent offers the experience to finish your project quickly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design services include assistance with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are best aligned to your business goals.
Solaris Remote Consult
UNIX Online On-site Technical Support
Progent provides national urgent technical support and consulting services for companies who operate Sun Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft technology. Online network consulting offers maximum return for your information technology budget by preserving client productivity and shortening the hours billed for computer repair services. Advanced online support technology and experienced service specialists and engineers combine to enable Progent to solve most IT issues without wasting time and money by going to your site. In most of cases your IT issues can be remediated over the phone or through a mix of phone support and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISM and CISSP premier security specialists to help with the most difficult system issues.
Microsoft Small Business Server 2008 Information Technology Consulting
Microsoft Small Business Server Consultant
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a feature-rich but manageable information. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server 2011 requires a network consultant with hands-on background and extensive experience in designing and building cohesive end-to-end information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and troubleshooting network environments powered by the Microsoft SBS suite of servers and applications.
Technical Support Windows Server 2019 PowerShell
Windows 2019 Hyper-V Support and Integration
Progent's Windows Server 2019 disaster recovery planning experts can help you to plan and deploy a DR/BC system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Urgent Android Active Directory Integration Services
IT Services Android and Lync integration
Progent's seasoned group of IT consultants and application specialists have years of background providing online and on-premises assistance for organizations of all sizes who need to incorporate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate while on the go. Progent offers the breadth of skills to solve technical problems that involve multiple manufacturers and that represent a combination of older and up-to-date information technology. Progent offers budget-friendly remote consulting to help you with any stage of planning, implementing, managing and troubleshooting your BYOD environment. Progent can deliver occasional technical support to help you to resolve especially challenging IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network initiatives on time and within budget. Progent can help with local, cloud-based, or hybrid networks and offers expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and use Android phones to maximize their business value.
