Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Glendale
ProgentProgent's consulting support for network service organizations in Glendale Arizona allows your company to offer your clients Progent's consulting and Help Desk support with your own branding as a seamless extension of your in-house IT services team. These services can help you grow your revenue, flesh out your service offerings, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent expansions to the support staffs of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to a successful Help Desk. But modern ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT support firms an affordable way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Call Center and ticketing services enable you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metro areas is offered across the US at extra cost.
  • You retain complete control of your customers and billing.
  • Your clients enter requests through your branded web portal, an 800 number, or by directing a message to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for network service organizations allows you to become a single source for practically all technical expertise your clients may require. You can grow your staff and core IT skills at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your direction, and bills you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class documentation system to make sure all IT services performed are thoroughly documented. This enables you to transfer account responsibilities to in-house personnel when you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and affordably take on more jobs beyond your core fields of excellence and open additional territories without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network support firm by offering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a broad array of technologies and can be a dependable resource for expanding your IT support operations.
  • Rapid Escalation: With a large roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center services to high-level consulting. Effective online support saves money while delivering quick results.
  • Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Glendale, Arizona Businesses
Progent's seasoned team of certified engineers offers Glendale, Arizona companies a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Glendale, Arizona
To learn additional information about Progent's reseller support for IT service firms in Glendale, Arizona, call 1-800-993-9400 or visit Contact Progent.