For small businesses in Glendale or anywhere in the state of Arizona, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security design and business continuity planning.
Progent's remote support services represent exceptional value due to the fact that they have the real-world background and the sophisticated technology to solve most information system problems rapidly. This lowers direct costs because service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or eliminating system outages and associated costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at solving problems quickly translates into your company spending less money.
Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an array of customized technologies and proven processes that ensure the maximum degree of efficiency for remote consulting and repair for small business computer systems. Progent provides safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's online support team to interface to your environment remotely without breaching corporate security.
Progent's advanced technical support reporting application stores comprehensive records of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of support delivered to each client by any Progent consultant. This database of anomalies and solutions is stored as a conveniently searchable support database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the best solutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Glendale or anywhere in Arizona or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based consulting experts possess certified skills in a comprehensive set of products and technologies. This broad scope of IT skills enables Progent's consultants to handle virtually any crisis likely to take place in a small or midsize company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support customers with multi-operating system networks, Progent also offers the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based technical support services available from Progent to customers in Glendale and anywhere in the state of Arizona include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help for analyzing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network consultants, and validates an individual's network technology knowledge at the expert level. CCIEs can deal with the most difficult challenges associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience enables them to solve even the most intractable problems rapidly. In many cases, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide quick telephone access to a CCIE so you can get immediate support for serious network issues that are lowering worker productivity but are beyond the experience of your ordinary computer service personnel. Progent's Cisco CCIE consultants can interface to your network via the latest remote support technology to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier online service engineers can deliver computer system problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business Server migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of online PC desktop support including Windows 7 integration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly following a damaging breach. Security support services available from Progent include: comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Glendale Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who don't have the resources to create an in-house Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle complex network challenges, or be available in hectic instances when your other resources are overwhelmed.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk software products to handle the special demands of your corporation, or providing temporary online personnel to supplement your internal Help Desk team to handle unusually busy situations like software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants offers your customers in Glendale or anywhere in the state of Arizona rapid communication with a reliable network service resource with extensive experience providing phone help and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's goal is to fix rather than just annotate network problems.
Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply remote and in-depth engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft applications including CRM, Project, MS Word, and Microsoft Office Excel. To find out more information on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the creative components of Mac systems by providing phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Glendale, or anywhere in the state of Arizona, remote network and server monitoring services centered around MS Operations Manager network monitoring, customized by Progent to fit your business so your network maintenance is proactive and automated. By uncovering possible trouble spots before they result in network outages, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.