For small businesses located in Glendale or anywhere in the state of Arizona, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support services offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve most information system problems rapidly. This lowers direct expenses because solutions require a smaller number of billable consulting minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or avoiding system outages and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with situations where fast solutions somehow turn into major bills. Progent's skill at handling technical issues efficiently translates into your company spending less cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven processes which ensure the highest degree of effectiveness for remote engineering help and repair for small and midsize company IT networks. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your company's network without compromising system security.
Progent's advanced technical support database application keeps thorough documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help delivered to every client by any consultant. This history of issues and responses is organized as a quickly retrievable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional massive technical databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with the most efficient solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Glendale or anywhere in Arizona or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online network support engineers offer advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to address virtually any problem likely to crop up in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with multi-OS networks, Progent also provides access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Online technical services provided by Progent to customers in Glendale and anywhere in the state of Arizona include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of computer technology including network architecture, messaging systems, system and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for analyzing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve even the most complex challenges associated with network planning, installation, management, security, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional value because their broad experience allows them to find solutions for the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can receive urgent help for serious network issues that are hurting business productivity but are outside the comfort zone of your ordinary computer maintenance providers. Progent's Cisco CCIE support experts can connect to your computer system by means of the latest on-line troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or assist your company to recuperate quickly after a damaging breach. Security solutions available from Progent cover in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies frequently request. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your Glendale Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center programs for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for smaller organizations who lack the money or time to create an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk software products to handle the unique needs of your corporation, or adding occasional online personnel to work with your internal Help Desk group to deal with unusually busy scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology professionals offers your customers in Glendale or anywhere in the state of Arizona immediate communication with a large technical support group with years of experience providing phone support and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major driver of company performance, and Progent's goal is to resolve and not just document network issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group provides remote professional engineering support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, MS Project, MS Word, and Excel. To find out more on Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic facets of Mac computing by offering remote help support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Glendale, or anywhere in the state of Arizona, remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your network maintenance is proactive and automated. By detecting potential issues before they expand into downtime, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that incorporate multiple OS platforms.
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.