For small and midsize companies located in Glendale Arizona, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's remote support services represent exceptional leverage because they have the real-world experience and the sophisticated technology to resolve most network problems rapidly. This reduces immediate costs because solutions accumulate a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike many remote support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from scenarios where quick repairs manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently results in your company spending less cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes which promote the maximum level of effectiveness for remote help and repair for small business computer networks. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to link to your company's computer system remotely without violating corporate security.
Progent's highly evolved technical support database system keeps extensive histories describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each customer by any consultant. This history of issues and fixes is structured as an easily searchable internal database that enables Progent's online support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Glendale Arizona or to find out more about Progent's online support programs, contact Progent at
Online Technical Support Services Provided by Progent
Progent's remote network support engineers possess advanced credentials in a comprehensive array of disciplines. This wide range of IT skills enables Progent's engineers to handle practically any crisis that may take place in a small company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-OS environments, Progent also provides the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services Offered by Progent to customers in Glendale include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Progent in addition offers a broad range of online PC desktop support services such as Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center application software to meet the unique requirements of your business, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center team to deal with demanding events such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center team of experienced information technology experts gives your workers in Glendale Arizona quick assistance from a dependable support group with years of experience offering telephone-based help and online repair service for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's aim is to resolve rather than merely track IT issues.
Progent's Mac consultants can support the imaginative facets of Macintosh systems by providing remote help services and education in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or setting up an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Glendale Arizona online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By uncovering emerging problems before they expand into network outages, automated monitoring can avoid stressful and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a variety of platforms.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
City | Address | Phone | Link |
Chandler | 2925 E Riggs Rd Chandler, AZ 85249 United States |
(480) 530-0566 | Chandler Network Support Services |
Glendale | 5350 W Bell Rd Glendale, AZ 85308 United States |
(623) 321-5101 | Glendale Network Support Services |
Mesa | 625 W Southern Avenue, Suite E Mesa, AZ 85210 United States |
(480) 530-0404 | Mesa Network Support Services |
Phoenix | 1 N 1st Street Phoenix, AZ 85004 United States |
(480) 666-8967 | Phoenix Network Support Services |
Scottsdale | 17470 N Pacesetter Way Scottsdale, AZ 85255 United States |
(678) 899-6420 | Scottsdale Network Support Services |