For small and midsize businesses located in Glendale or anywhere in the state of Arizona, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer exceptional leverage because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network issues quickly. This lowers immediate expenses because solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves additionally with incidental expenses by reducing or avoiding system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor repairs somehow turn into large bills. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies which ensure the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's environment without violating system security.
Progent's proprietary service database application maintains comprehensive records for all support that Progent's customers have received. Progent's staff service personnel have access to the history of services delivered to each Progent client by any consultant. This history of problems and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's online service specialists are able to find the most efficient solutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Glendale or anywhere in Arizona or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote technical support engineers offer advanced credentials in an extensive array of technologies. This wide range of technical skills allows Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize company network. Certifications held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with mixed-platform networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote support Offered by Progent to customers in Glendale and throughout the state of Arizona include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad range of computer technology such as network architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for diagnosing anomalies within UNIX/Linux networks based on leading versions of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle even the most complex problems associated with network planning, installation, administration, protection, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent cost-effectiveness because their deep expertise permits them to resolve the most complex problems rapidly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a CCIE so your company can get urgent support for severe network infrastructure problems that are impacting worker productivity but are beyond the scope of your regular computer maintenance resources. Progent's Cisco-qualified CCIE support experts can connect to your network via the latest remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-expert online service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop support services including Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recover quickly following a damaging breach. Security consulting services offered by Progent cover thorough network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; building secure architectures for off-site and mobile access; guarding your email infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often request. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Glendale Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller organizations who lack the budget to build and maintain an in-house Help Desk but who need fast access to an efficient Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and serves as a transparent addition to your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as an escalation option for the toughest technical challenges, or be available in overflow circumstances when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk or revamping your current one, identifying or customizing Help Desk Call Center software products to handle the particular needs of your business, or adding temporary online staff to supplement your existing Help Desk team during unusually busy events such as software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran network professionals provides your clients in Glendale or anywhere in the state of Arizona instant assistance from a dependable support resource with extensive background delivering phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a major enabler of company productivity, and Progent's goal is to solve instead of simply record technical issues.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can support the artistic facets of Mac environments by offering phone-based consulting support and training in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or establishing an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Glendale, or anywhere in the state of Arizona, online network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By uncovering potential issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a variety of OS platforms.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.