Immediate Remote Support for Glendale Arizona UNIX or Linux NetworksFor small companies in Glendale Arizona, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's online support engineers represent excellent leverage because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions require a smaller number of billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online support is structured to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs somehow turn into big invoices. Progent's skill at handling technical issues quickly results in your company saving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized tools and proven methodologies which allow the highest degree of efficiency for online technical support and repair for small and midsize company IT networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your company's environment remotely without compromising corporate security.

Progent's highly evolved technical support reporting system stores comprehensive records describing the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services provided to each client by every engineer. This history of issues and solutions is organized as a readily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and permit fast response from vendors' in-house support staff so Progent's online service specialists can come up with the most efficient resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Glendale Arizona or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online technical service experts offer certified skills in a comprehensive array of technologies. This broad range of technical skills permits Progent's engineers to handle practically any crisis that may take place in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support businesses with mixed-OS networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services Offered by Progent to clients in Glendale include:

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Help Desk service options for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick response from an effective Help Desk with professional phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk application software to address the particular demands of your company, or adding occasional online staff to work with your internal Call Center team to handle high-demand events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned network consultants offers your customers in Glendale Arizona fast assistance from a large network service group with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center perception as a solid enabler of business performance, and Progent's intent is to resolve and not merely annotate network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply remote advanced consulting expertise and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the imaginative components of Mac environments by delivering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like capturing or digitizing audio/video or setting up an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Glendale Arizona remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so your IT support is proactive and automated. By anticipating possible problems before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments based on a mix of OS platforms.

How Your Glendale Arizona Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.

Onsite IT Consulting
Progent locations in Phoenix Metro Area

City Address Phone Link
Chandler 2925 E Riggs Rd
Chandler, AZ 85249
United States
(480) 530-0566 Chandler Network Support Services
Glendale 5350 W Bell Rd
Glendale, AZ 85308
United States
(623) 321-5101 Glendale Network Support Services
Mesa 625 W Southern Avenue, Suite E
Mesa, AZ 85210
United States
(480) 530-0404 Mesa Network Support Services
Phoenix 1 N 1st Street
Phoenix, AZ 85004
United States
(480) 666-8967 Phoenix Network Support Services
Scottsdale 17470 N Pacesetter Way
Scottsdale, AZ 85255
United States
(678) 899-6420 Scottsdale Network Support Services

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    Progent's Wireless Consulting Services offer a convenient, economical way for companies of all sizes to deploy, manage and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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  • Microsoft Experts Exchange Upgrade Professional
    Exchange Server Migration Consulting Services

    Progent offers comprehensive support for each phase of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project planning, cost estimates of all new software and equipment required, recommended vendor sourcing, system testing at client site or at Progent's testing facility, managing transitional coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old servers, and webinar training for client's IT group and users.

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    For large organizations, Progent can supplement internal IT groups by providing extensive experience in supporting key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the national or worldwide businesses with branch offices, Progent can act as a transparent nearby supplement of corporate network management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbox compliance, project planning, and world-class service for multiple location office environments based on Enterprise Windows 2003. Progent can provide field consultants and technicians to assist with a site relocation or office move, or a system architect to help with setting up or using an Internet Data Center or co-location site.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.

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  • Microsoft Azure cloud integration Development Firms
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    Progent can help companies of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can help you to understand the benefits and limitations of various cloud computing models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the typical mistakes small companies make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN connections and to manage Apple iOS devices and Android smartphones and tablets.

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  • Top Rated Cisco PIX Firewall Configuration Support and Integration PIX Firewall
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  • Small Office Network Designers
    Cisco and Microsoft Certified Expert Small and Midsize Office Information Technology Consulting Firm

    Progent is a leader in economically delivering enterprise-class network help to small companies. Progent's success in addressing the network service requirements of the historically underserved small business market is the combined outcome of key technical and operational innovations that have eliminated a great deal of the conventional costs out of administering network service, injected unmatched professional skill into the support mechanism, and significantly accelerated the repair cycle.

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    Progent is one of the most qualified network consulting companies for designing email and messaging systems based on Exchange 2000. Progent is skilled in helping small companies receive all the advantages of Microsoft Exchange Server 2000 under common scenarios including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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  • ProSight Email Guard Spam Filtering Services Consulting Services
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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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  • Service Desk Sharing Remote Support Services
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    Progent's Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's roster of seasoned desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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  • Dynamics Business Central Applications Consultant
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    Progent offers remote and onsite configuration, migration, customization, training for Dynamics 365 Business Central/NAV.

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