For small and midsize companies located in Glendale or anywhere in Arizona, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to resolve most information system problems rapidly. Efficient support reduces direct costs because service calls take up fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or avoiding system outages and related costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at solving technical issues quickly results in your company conserving money.
Progent's Online Support Technologies
Over time, Progent has refined a set of optimized technologies and proven processes that ensure the highest level of efficiency for remote help and troubleshooting for small business computer systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's network remotely without compromising network security.
Progent's proprietary customer support database application keeps extensive histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help rendered to every client by every Progent engineer. This archive of issues and responses is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to come up with optimal resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Glendale or anywhere in Arizona or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support engineers have certified skills in a comprehensive set of disciplines. This wide range of IT skills permits Progent's consultants to resolve almost any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to companies with multi-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services available from Progent to companies in Glendale and anywhere in the state of Arizona include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for networking engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle the most intractable challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience enables them to find solutions for even the most difficult problems rapidly. In many instances, less experienced engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers quick telephone access to a Cisco CCIE so you can receive urgent help for complex network infrastructure issues that are hurting business efficiency but are beyond the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can tie into your network via advanced remote support tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-certified online support engineers offer network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server development,
Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recover quickly after a serious breach. Security consulting services offered by Progent cover in depth security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Glendale Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk programs for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who lack the resources to assemble and manage an internal Call Center but who require fast access to a reliable Help Desk Call Center with professional phone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk or enhancing your established one, identifying or customizing Call Center application software to meet the special demands of your corporation, or adding temporary online personnel to work with your in-house Call Center group during high-demand scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology experts gives your customers in Glendale or anywhere in the state of Arizona immediate access to a reliable network service group with years of experience providing phone help and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a key contributor to business success, and Progent's intent is to resolve rather than merely document IT problems.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff provides phone-based advanced engineering support and education in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as CRM, Project, MS Office Word, and Office Excel. To find out more about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac experts can support the creative facets of Mac systems by delivering remote consulting support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as scanning or digitizing audio or video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Glendale, or anywhere in the state of Arizona, remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your IT support is proactive rather than reactive. By exposing potential issues before they cause crashes, proactive monitoring can minimize disruptive and expensive service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on a mix of platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.