For small and midsize businesses in Glendale or anywhere in the state of Arizona, Progent provides support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's online technical support services represent excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve most network problems quickly. This reduces immediate expenses because solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and associated losses due to business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the services that you actually get. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs somehow end up as major invoices. Progent's penchant for dealing with problems quickly translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of optimized tools and field-proven processes which allow the highest level of effectiveness for remote technical support and troubleshooting for small and midsize business IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's online support team to communicate with your network remotely without breaching network security.
Progent's proprietary technical support reporting application maintains detailed histories describing the support that Progent's customers have received. Progent's staff engineers have access to the specifics of all help rendered to each Progent client by any engineer. This archive of problems and resolutions is organized as a quickly exploitable internal database that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft permit access to additional vast support databases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Glendale or anywhere in Arizona or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's remote consulting professionals possess advanced credentials in an extensive set of products and technologies. This broad range of capability allows Progent's engineers to address virtually any crisis that may crop up in a small or midsize company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To support clients with mixed-OS networks, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services available from Progent to customers in Glendale and throughout the state of Arizona include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance for resolving problems affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most difficult problems occurring in network infrastructure design, installation, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional cost-effectiveness because their deep experience permits them to find solutions for the most complex problems quickly. In common instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for serious network issues that are crippling business efficiency but are not within the comfort zone of your local computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your environment by means of advanced on-line troubleshooting technology to provide efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support experts can provide computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection services that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recover rapidly after a damaging penetration. Security solutions offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often need. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Glendale Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller businesses who lack the budget to assemble and manage an internal Help Desk but who require fast communication with an efficient Help Desk with proficient telephone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk can serve as an escalation alternative for the most difficult network problems, or be ready in those circumstances when your regular resources are swamped.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to handle the special demands of your company, or providing temporary phone support staff to reinforce your internal Help Desk Call Center group to deal with high-demand scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Call Center staff of experienced information technology professionals gives your customers in Glendale or anywhere in the state of Arizona quick communication with an effective technical support group with substantial experience providing telephone-based help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a key contributor to company productivity, and Progent's goal is to solve instead of simply document network issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote advanced consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. For more information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can promote the creative elements of Mac systems by delivering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Glendale, or anywhere in the state of Arizona, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your IT support is proactive and automated. By spotting looming problems before they expand into crashes, proactive monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent online support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.