Enlarging your remote workforce may have a major impact on network infrastructure, security, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Glendale organization to select the right technologies and adhere to best practices in creating and operating a safe virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent can provide services that go from as-needed guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Glendale, Arizona companies to succeed with any facet of creating a high-functioning work-at-home ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.
Infrastructure for Telecommuters
Setting up the network infrastructure needed for a remote work environment can be especially complex if you have to accommodate a combination of personal equipment like desktop computers and notebooks, routers, and wireless appliances from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's background providing remote support for both legacy and current technologies in virtual office solutions allows you to make efficient use of your existing infrastructure and offers fast access to expertise for making essential upgrades. Services available from Progent to help you to create a productive telecommuting infrastructure include:
VoIP Solutions for At-Home Workers
Extending the corporate phone system to accommodate telecommuters is vital to supporting a productive at-home workforce. A broad range of cloud-centric digital PBX products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's modern or older products for IP voice solutions. Progent can help businesses of all sizes to design or maintain a telecommuter VoIP environment that provides the flexibility, transparency and protection needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer advanced support to assist businesses tune their current Cisco IP voice systems to handle a growing remote workforce.
Video Conferencing for Remote Workers
A broad range of video conferencing platforms from major vendors support online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many organizations use multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can assist you to maintain your existing conferencing environment and optimize the experience of your at-home employees.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich environment of productivity apps that create a consistent user interface for exchanging information throughout a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their original publication and can assist businesses to configure these flagship collaboration products to maximize the productivity of your remote workforce.
SharePoint utilizes web entities to enable collaboration and knowledge sharing by providing policy-driven delivery of content, business processes, and tools for searching through enterprise-wide information silos. SharePoint allows you to create secure web portals that enables at-home workforce to see and update aggregated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting expertise, go to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, visit planning and configuration consulting services for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers can retrieve them safely via a browser. Included with Office 365, OneDrive enables at-home workers to jointly author files. Edits made offline are automatically uploaded when you go back online. For information about Progent's expertise for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.
Public Cloud Integration for Telecommuters
Progent offers fast and affordable remote assistance for helping businesses to build, maintain and optimize integrated network models that include internal data centers, remote workers, branches, and cloud services. Progent can provide top-tier consultant for all types of public cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix issues with public cloud access, identity, and cybersecurity.
Azure is a leading family of cloud software and services that allows you to utilize infrastructure, virtual servers, and critical apps hosted on Microsoft's massive cloud. Azure offers more than 100 cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also help you establish secure connections to Azure services for at-home workers by configuring and troubleshooting firewall appliances and VPN tunnels. To learn about Progent's consulting services for Azure, see Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's growing family of business productivity software and cloud services available by subscription. Office applications and services are marketed in a variety of plans designed for customers ranging from students and small offices to major corporations. Progent offers quick and affordable online contact with experts knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription bundles offered with Office 365 and deploy 365 applications for your teleworkers to achieve maximum business value. For information about Progent's support services for Microsoft Office 365, see Microsoft 365 integration support.
Office 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and other advantages inherent with public clouds. Microsoft has designed Office 365 Exchange Online to run transparently with local deployments of Exchange, enabling customers to build hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional help to guide you through challenging IT bottlenecks and can also provide end-to-end project management services to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Office 365 Exchange Online, see Exchange Online integration and support expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's biggest source of cloud-based services. Progent offers fast and economical online contact with cloud integration consultants who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-uptime network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the road. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS integration expertise.
Google Cloud is a popular suite of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to expand your current IT resources with the Google Cloud, and Progent's DBA experts can help you make your mission-critical applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent's consultants can help your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage, and streamline identity management for telecommuters with GCP Cloud Identity services. Progent's consultants can also assist you to utilize GCP's unified management tools to administer and track your Google Cloud environment. To learn, go to Google Cloud Platform consulting services.
Help Desk Call Center Services for Telecommuters
A sudden, company-wide changeover to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.
Security and Compliance for Teleworkers
Teleworkers commonly run their personal computers and work in an unsecured environment. This worsens their vulnerability to cyber threats and requires judicious use of firewalls, remote monitoring, and the creation of security policies based on best practices. Progent's veteran team of certified cybersecurity professionals can help you to plan, implement and administer a compliant security solution that guards critical information in IT networks that include at-home workers.
Data Protection Solutions for At-Home Workers
Data Protection covers saving and restoring vital data so as to prevent data loss and reduce restoration time and effort in the event of storage system failures resulting from equipment breakdowns, programming glitches, operator error, malware, or any other reason. Dependable data protection strategies can be particularly challenging to design and manage in hybrid networks that combine private data centers, cloud resources, and an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager features a centralized environment for safeguarding corporate information by controlling local, mobile, and at-home endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint devices can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of at-home workers can use Intune to deploy and validate applications on managed devices, push updates and certificates, configure policies for permission to access information and resources, set passwords, establish VPN connections, determine how telecommuters share information, set up threat protection, verify security compliance, and erase corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune runs with iOS, Android, Windows, and macOS endpoints. For details about Intune and to find out how Progent can assist your company to use this platform to manage the endpoint computers of your telecommuters, go to Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that allows network managers to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, app management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-site deployment via a perpetual license. Top capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy setting and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud products. For information about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Glendale, Arizona company, phone