Expanding your at-home workforce can have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Glendale organization to select the appropriate tools and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers support services that go from on demand expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Glendale, Arizona organizations to with any facet of building a high-functioning remote work ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Configuring the physical and software infrastructure required for an at-home workforce can be particularly complex if you have to manage a mix of personal hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a mix of operating systems and firmware levels. Progent's experience providing remote support for both outdated and modern technologies in remote office solutions enables you to make cost-effective use of your available infrastructure and offers ready access to top-tire consultants for implement essential updates. Services offered by Progent to help your company to implement a productive work-at-home infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to create a safe connection for authorized remote employees to use IT assets located at your company data center or in the cloud. Progent's consultants can assist you to configure and maintain VPN access between your at-home workforce and your key IT resources by providing online VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your telecommuters to utilize Cisco's AnyConnect software for secure VPN connections for a broad selection of devices such as Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a teleworker to view and use a remote PC's desktop. This technology gives IT managers more control over the computing ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's VDI consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent can provide expert online consulting for configuring routers from a range of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, often supporting an entire household and visitors, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause throughput as well as cybersecurity problems. Progent can assist businesses to mitigate these issues by providing expertise like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless access point setup assistance.
  • Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Mission-critical applications may demand backup Internet connections in case the primary connection breaks. Progent offers guidance for picking ISPs, picking sensible service offerings, and setting up fault-tolerant Internet access. See Internet access solutions.

IP Voice Solutions for Remote Workers
Expanding the business PBX system to include telecommuters is critical to maintaining an effective work-at-home solution. A variety of cloud-centric VoIP platforms are popular with SMBs to support remote users. Many larger organizations depend on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of any size to design or tune a remote VoIP service that provides the versatility, transparency and protection required for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their current Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. CUCM supports other mixed media services such as messaging, video conferencing, and team collaboration networks. For details about Progent's CUCM expertise, refer to Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other older VoIP platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate perimeter like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN infrastructure to support these solutions and provide online integration and debugging expertise.

Video Conferencing for Remote Workers
A wide range of video conferencing products from leading vendors enable online discussions, video conferencing, chat sessions, and screen sharing for both onsite users and teleworkers. Many companies use multiple conferencing products to meet the needs of their different partners and clients. Progent can assist you to manage your current conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading communications platform that supports real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can help your company to deploy and maintain Skype for Business clients to accommodate your remote workforce. For details about Progent's support expertise for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for voice/video calls. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference. For details about Progent's support services for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features such as video calling, persistent threaded chat, plus file sharing. For details about Progent's support services for Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and help your business to tune your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a consistent user experience for sharing data and ideas across a corporate network and on a broad range of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange Server since their original releases and can assist businesses to deploy these critical collaboration platforms to optimize the effectiveness of your remote workforce.

SharePoint Server Deployment Experts for At-Home WorkersSharePoint utilizes web sites to allow collaboration and knowledge delivery by providing policy-driven delivery of content, business processes, and utilities for searching through enterprise-wide business data. SharePoint allows you to create secure web portals that permits remote workforce to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint support services, refer to SharePoint integration and application development expertise.

Exchange Deployment Consultants for Remote WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit integration consulting for Microsoft Exchange Server.

Onedrive Configuration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and co-workers can share them safely through a web browser. Provided with Office and Microsoft 365, OneDrive enables home employees to co-author files. Revisions created offline are synced when you go back online. To find out about Progent's consulting expertise for OneDrive, go to Onedrive configuration experts.

Cloud Integration for Telecommuters
Progent offers fast and affordable remote assistance for enabling organizations to build, maintain and optimize cohesive hybrid network models that incorporate internal data centers, at-home workers, branches, and public cloud services. Progent offers top-tier consultant for all modes of cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud connectivity, authentication, and cybersecurity.

Azure Integration for TelecommutersAzure is a leading family of public cloud services that enables you to use IT infrastructure, servers, and critical apps hosted on Microsoft's extensive cloud. Azure offers more than one hundred services services such as hosting for Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure Active Directory, and design data backup and recovery solutions with Azure Backup. Progent can also show you how to establish protected connections to Azure for teleworkers by configuring and troubleshooting firewalls and VPN tunnels. For information about Progent's support services for Microsoft Azure, visit Azure expertise.

Microsoft 365 Integration for TelecommutersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud services available on a subscription basis. Office applications and cloud services are provided in a selection of bundles designed for customers ranging from individuals and households to major corporations. Progent can provide fast and affordable online contact with experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, see Microsoft 365 integration services.

Exchange Online Integration for TelecommutersExchange Online is one of the most popular cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to run seamlessly with local deployments of Exchange, allowing you to build hybrid information systems. Progent's certified Exchange experts are available for occasional assistance to get you past challenging technical bottlenecks and also offer end-to-end project management services to make sure your at-home workers have convenient and secure access to your Microsoft 365 Exchange Online deployment. To find out Progent's consulting expertise for Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for TeleworkersAmazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's biggest source of cloud services. Progent can provide rapid and economical online contact with cloud integration consultants who can help your organization to plan, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the road. For details about Progent's consulting expertise for Amazon AWS, see Amazon AWS integration services.

Google Cloud Integration Services for Remote WorkersGoogle Cloud Platform (GCP) is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist your business to extend your existing IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent can help you to set up virtual machines on GCP Compute Engine, design a cost-effective storage system with Google Cloud Storage, and streamline identity control for telecommuters with GCP Cloud Identity. Progent can also help your business to use GCP's unified management technology to administer and track your Google Cloud environment. For details, refer to Google Cloud Platform consulting expertise.

Help Desk Call Center Support for Telecommuters
A fast, enterprise-wide transition to a from-home workforce, which might be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of online technical support experts along with world-class trouble ticketing and tracking technology to offer an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to monitor or update the status of their active tickets, enter details, and append screen captures or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables you to expand your current Support Desk team by sharing delivery of Call Center services transparently between your regular support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the leading professional services automation platform for handling service requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Center Supplementation Services can enable your business to provide world-class technical support to your teleworkers, visit Progent's Call Center augmentation Services.

Security and Compliance for Teleworkers
At-home workers commonly utilize their personal devices and usually work in a poorly secured physical area. This increases their susceptibility to cyber threats and requires careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the development of security policies based on leading practices. Progent's veteran roster of data security solutions experts can help your business to design, implement and manage an effective cybersecurity solution that protects critical IT resources in environments that incorporate telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls enable you to build a network that can be safely accessed by local users as well as by at-home workers, mobile workers, vendors, clients, and other stakeholders. Modern firewall appliances permit you to assign and manage different access rights to different groups of users and to scale your IT network and modify your security profile as your company evolves and as network attacks become increasingly complex. Progent supports both new and older security appliances from all major vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support expertise, see firewall integration and support expertise.

Remote Security Monitoring and Management for TeleworkersOnline Endpoint Monitoring makes it easy to watch over the various computers utilized by teleworkers and either reject or identify and mitigate the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect new attacks on arrival. When an attack is discovered, ProSight ASM immediately disconnects the infected device from the corporate network to contain the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoints remain secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight ASM, visit remote endpoint monitoring for telecommuters.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication Managed Services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are via a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication (2FA) services for remote workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all types of outside and local security threats for a network that includes telecommuters. Progent can run remote, automated cybersecurity analysis software for quickly and affordably uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by security professionals with advanced certifications such as CISA, CISSP, and GIAC, can help your company to audit your operations and governance policies and review your network infrastructure to allow you to design the highest level of security for your at-home workers.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that supports automated testing of your work-from-home environment as well as your internal and perimeter networks so you can uncover, prioritize, fix, and verify cybersecurity weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can help you to deploy NodeZero to perform thorough penetration tests of your network perimeter and your internal network in order to determine your current security posture. Progent can also assist you to harden your existing network security and can assist you to plan and implement a cohesive cybersecurity strategy that streamlines management and delivers optimum protection for on-prem, multi-cloud, at-home, and perimeter IT assets. To learn additional information about Progent's threat assessment solutions based on on NodeZero's penetration test products, see Consulting Support for NodeZero's Pentest Platform.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper describing critical areas to focus on for protecting an IT environment that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
The field of Data Protection involves saving and recovering critical data in order to avoid data loss and reduce restoration time and effort in the event of storage failures due to hardware breakdowns, programming glitches, operator mistakes, malware, or any other reason. Dependable data protection strategies can be particularly difficult to design and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and an at-home workforce.

  • Backup/Restore solutions for an at-home workforce must cover multiple kinds of user-owned endpoints. Progent offers quick remote help from experts familiar with a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads and smartphones. Leading backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To protect resources spread throughout a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery service that utilizes cloud storage and features granular restore and unified management.
  • Disaster Recovery/Business Continuity plans commonly anticipate circumstances that require a rapid changeover to a work-at-home environment. Progent's expert disaster recovery planning consultants and business continuity planning consultants can assist you to produce, document and validate a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager offers a unified environment for safeguarding corporate information by controlling onsite, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Remote endpoint devices can be personally owned or business owned. Network administrators managing the endpoint devices of telecommuters can use Intune to deploy and authenticate apps on managed devices, push patches and certificates, configure rules for permission to access data and networks, manage passwords, create VPN tunnels, control how home-based workers share data, establish threat protection, ensure compliance, and delete sensitive data from lost, stolen or decommissioned devices. Intune works with iOS/iPadOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, see Intune telecommuter device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Key features of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, immediate onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud services. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Glendale, Arizona business, call 1-800-993-9400 or refer to Contact Progent.