Fast Remote Technical Support for Glendale Arizona IT Networks
Immediate Online Help for Glendale SystemsFor companies located in Glendale Arizona, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you owe only for the support that you receive. Unlike typical remote service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where quick repairs somehow turn into major invoices. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and field-tested processes which allow the highest level of efficiency for remote technical support and repair for information networks of all sizes. Progent provides secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's remote service group to link to your company's system without violating system security.

Progent's proven customer support reporting application stores thorough documentation describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help delivered to each customer by every Progent engineer. This history of trouble tickets and fixes is stored as a quickly exploitable proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft open up additional vast support databases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting specialists can determine the most efficient solutions quickly.

Remote support available from Progent to clients in Glendale Arizona include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting expertise can assist you in building an effective new Call Center or enhancing your current one, evaluating or enhancing Call Center application software to handle the unique demands of your corporation, or providing temporary online personnel to reinforce your in-house Help Desk resources to deal with high-demand situations like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts gives your clients in Glendale Arizona fast assistance from an efficient support group with substantial experience delivering telephone-based support and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's intent is to resolve instead of merely record network problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group provides online and in-depth consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Glendale Arizona online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they grow into network outages, automated monitoring can minimize stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Glendale Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Glendale Arizona, Progent's phone-based computer support specialists are ready to provide effective and cost-effective system support whenever your company needs it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair network problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Glendale office deals with a local independent support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to handle sudden system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Organizations in Glendale Arizona
Progent's online IT consulting services enable your Glendale organization to realize the advantages of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most companies in Glendale Arizona, nearby network service providers, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical technical issues. However, serious problems might occur when local resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support experts offer an easy, quick, and economical way to supplement your regular resources and to pass on useful information to increase your capability to deal with downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people carry less overhead than big support organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may force your business to go without assistance during an emergency. As your business grows, network downtime and problems with vital applications become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a ready source of backup service experts to insure your network remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically begin with an information system created on a modest budget. Lacking a strong framework, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the organization. These poorly built environments need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a system infrastructure able to offer the stable foundation to meet current business requirements and simplify downstream growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller companies need advice and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and enhancing productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    Progent provides a selection of IT service bundles for small organizations. These information technology outsourcing and network monitoring solutions are built around the anticipatory problem handling abilities of System Center Operations Manager, a next-generation server and system support software platform that tracks the availability, throughput, and safety of your information system and isolates incipient problems before they can disrupt your network. With Progent's affordably priced IT support packages, small organizations can choose a basic co-sourcing service program based on System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing package.

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