Fast Remote Support for Glendale Arizona Networks
Fast Remote Consulting for Glendale NetworksFor organizations located in Glendale Arizona, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve most information system problems rapidly. This reduces direct expenses because solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by reducing or eliminating network outages and related costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. Unlike many online support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where speedy. minor fixes somehow end up as big tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that allow the maximum level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to link to your company's computer system remotely without violating corporate security.

Progent's advanced service reporting system includes detailed records for the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services provided to each client by any consultant. This database of problems and resolutions is structured as an easily accessible support database that permits Progent's online support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online service specialists can determine the best solutions promptly.

Online technical support services offered by Progent to clients in Glendale Arizona include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT staff to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity via a device that only you possess and that uses a different network channel. A wide selection of devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting utilities designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Glendale Arizona fast communication with an efficient network service resource with substantial background providing phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's target is to solve instead of simply annotate technical problems.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Glendale Arizona remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your business so that your computer maintenance is proactive and automated. By exposing emerging issues before they evolve into downtime, proactive monitoring can head off stressful and costly network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems powered by a variety of platforms.
How Your Glendale Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Glendale Arizona, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the moment your company needs it. More than two decades of providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Glendale organization deals with a regular freelance consultant or maintains an in-house organization that know how to handle typical network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the availability or the knowledge to address sudden network crises or especially complicated integration projects.

Benefits of Progent's Network Help for Businesses in Glendale Arizona
Progent's remote support services allow your Glendale organization to experience the benefits of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic worth by becoming more available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    For most organizations in Glendale Arizona, nearby computer service resources, whether consisting of freelance consultants or an internal IT staff, can handle the majority of technical problems. However, serious problems might occur when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these instances, Progent's online service specialists provide a convenient, fast, and budget-friendly way to augment your regular help and to convey useful knowledge to increase your ability to deal with downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While independent service people carry less internal costs than big service companies and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service expertise to make sure your network is always available.

  • Build a Solid Foundation for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes often get thrown onto an unstable foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These poorly built environments need proper assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complex maze of technology alternatives available for accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to match IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not only world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with familiar independent consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement over Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of advanced security capabilities such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to plan and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's security services to build and centrally control network environments that span local offices, data centers, and cloud resources.

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    Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. Unified CM and Unified CM Express (CME) offer a location-independent IP-PBX by integrating closely with apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified consultants offer efficient and budget-friendly remote and on-premises expertise to help businesses of any size to build and maintain Unified CM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum business value. Progent can assist with any facet of Unified CM support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP trunking and PSTN support, deploying ISR G2 routers with CUBE support, creating Cisco UCS server failover solutions for survivability, capacity planning, and integration with Microsoft Exchange Server.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or on-premises services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.

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    Progent's Microsoft-certified consultants can assist you to update your desktops from 32 bits to 64 bits. Progent can assist you to understand the risks and advantages of moving to 64-bit PC desktop processing, design an affordable migration strategy that minimizes operational disruptions, and deliver economical, expert online help to assist you to install 64-bit desktop operating systems and applications on your existing computers.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of migrating to SQL Server 2017 and can help you to design and implement a smooth migration of your current SQL Server environment to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants offer remote or on-premises support ranging from on-demand design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 project is carried out on schedule and within budget.

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    For Windows desktop virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can help your company to plan a XenDesktop solution that maximizes the business impact of your information system; integrate XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your older desktop virtualization software to current versions of XenDesktop; and provide comprehensive remote technical support. Progent can also train your IT staff to follow best practices to maintain XenDesktop efficiently.

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    Progent's experienced ransomware recovery experts can help your business to rebuild a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.

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    Progent's Citrix-certified experts can assist you to evaluate the potential business value of the various versions of Citrix Essentials for Hyper-V, assist you to use Citrix management tools with your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials to improve the responsiveness, availability, consistency, and recoverability of your virtual network while lowering the cost of equipment and operations and streamlining administrative processes.

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  • Microsoft System Center 2016 and Office 365 Integration Online Consulting
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    Microsoft System Center 2016 provides major enhancements for managing hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every consultant to each customer. The practice of documenting and archiving service records allows more effective service and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

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    Progent's Microsoft-certified consulting experts can assist you to assess the value of Microsoft Exchange 2010 for your business and can help your IT staff to plan and implement an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide quick return on investment by increasing your productivity, lowering the expense of equipment and support, simplifying management, and consolidating your key communications technologies.

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    ProSight Reporting is an expanding line of in-depth reporting tools designed to integrate with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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  • Expert Microsoft Certified Dynamics GP Power BI Technology Consulting Services
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    Key features of Microsoft Dynamics GP accounting include a modular structure that lets you license only the components you need, a standardized architecture built on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to speed access to corporate information, the ability to process data from almost any db software or desktop software into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it easy to create custom programs. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP consultants to show you how to convert the advanced features of Dynamics GP/Great Plains accounting into a productive business solution.

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    Lync Server 2010 supports Instant Messaging, Presence, voice/video conferencing, desktop sharing, and both IP-based and traditional PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support services to assist your company to manage and troubleshoot your existing Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also help you to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.

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    Progent can provide small and medium-size organizations supplemental or fully outsourced Help Desk call center support services for telecommuters.

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    Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's popular ASA 5500-X security appliances and include centralized control of advanced security capabilities like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to build and centrally manage network environments that include local offices, data centers, private clouds and public clouds.

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  • Consultant Services Dynamics GP 2015
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    Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that enhances cloud integration, supports popular handheld devices, allows single login with Microsoft Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad knowledge and hands-on experience to resolve the many technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.

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