Immediate Online Troubleshooting for Glendale Arizona Computer Systems
Fast Phone Technical Support for Glendale NetworksFor businesses located in Glendale Arizona, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into major bills. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies which allow the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your computer system without breaching system security.

Progent's advanced customer support database application stores comprehensive histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support rendered to every customer by any engineer. This database of trouble tickets and fixes is organized as an easily retrievable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up other vast technical support databases and permit priority access to vendors' internal support staff so Progent's remote consulting specialists can determine optimal solutions quickly.

Remote support offered by Progent to customers in Glendale Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of experienced network consultants gives your computer users in Glendale Arizona quick assistance from a large technical support resource with substantial experience offering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a major driver of business efficiency, and Progent's goal is to solve and not merely report network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Glendale Arizona remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into downtime, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a mix of platforms.
How Your Glendale Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Glendale Arizona, Progent's online computer support specialists are ready to deliver expert and economical system help the instant your organization has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Glendale office relies on a local independent support technician or maintains an in-house IT staff that can handle ordinary network problems, Progent’s Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to solve sudden system emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Glendale Arizona
Progent's remote network troubleshooting services allow your Glendale company to realize the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Glendale Arizona, local computer service providers, whether represented by independent consultants or an in-house IT staff, can take care of the majority of network issues. However, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support people. In these cases, Progent's on-call service professionals give you a convenient, quick, and economical way to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have less internal costs than larger service companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback personnel may require your business to go without assistance during an emergency. As your business expands, network unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always available.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations typically start with an information system implemented on a shoestring budget. Without a strong framework, band-aid fixes can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed systems need careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology options available for accelerating business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    Progent’s Cisco-Certified network experts offer professional PIX Firewall consulting services encompassing design, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat security, and secure access services. Extending from compact, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of security, performance and availability for information networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management tools. Progent’s network experts can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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  • Engineer 64-bit Migration 64-bit Upgrade Engineer
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    • On-site Technical Support wireless controller
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    Cisco's Catalyst line of Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing wireless uptime with rapid failover, and hardening security by identifying cyber threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's latest wireless controller technology.

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    Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to plan and implement an enterprise risk management solution based on leading practices identified by CRISC and crafted to align with your company's risk tolerance, business objectives, and budgetary guidelines.

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    Progent offers several security packages designed to deliver larger corporations an impartial and comprehensive security audit from a group of premier security engineers. All Progent's network security evaluation packages incorporate a suite of services including automated scans from within and from outside your company security perimeter, professional analysis of results by certified security engineers, creation of a paper documenting the results, plus a live high-level executive outbrief and an extensive live outbrief for in-house network administrators.

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    SQL Server 2008 delivers indispensable, standardized tools to IT professionals as well as to network users, reducing the complexity of creating, integrating, managing, and accessing enterprise data and analytical programs in environments ranging from mobile devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2008 require an IT consulting firm with hands-on experience and wide knowledge in designing and deploying information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's proven ransomware recovery consultants can assist you to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Nephilim.

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    Exchange Servers and Macintosh workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to work closely with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to receive and send messages, search the Exchange global address list, copy addresses, synchronize appointments, and alert people to meetings with your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage education.

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    Progent's Microsoft certified consultants can assist you to evaluate Windows 7 to confirm application and driver compatibility and to determine its performance and reliability running with your applications. Progent's consultants can also help you to estimate the potential business value of moving to Microsoft Windows 7. If you decide that Windows 7 makes sense for your business strategy, Progent can assist you to plan and carry out a smooth deployment of Microsoft Windows 7 from a previous release of Windows.

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    Progent provides national online phone support and consulting services for businesses who run Apple Mac OS X environments or whose information systems feature a mix of Apple macOS and Mac OS X with Microsoft Windows technology. Progent's engineers offer macOS and Mac OS X clients a variety of IT services such as desktop support, migration to the most recent edition of OS X from legacy versions of Apple macOS and OS X, plus help with Mac application software. Progent can also help your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Online IT help offers maximum leverage for your information technology budget by preserving client efficiency and shortening the time billed for computer analysis and repair. Sophisticated online access tools and experienced technicians and engineers combine to enable Progent to solve most network problems without squandering time and expense by traveling to your site. In most of cases your IT problems can be dealt with over the phone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to help with the most challenging network problems.

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    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of ISA Server 2006 and offers a centrally managed web gateway that delivers a single-server solution for an array of security functions such as an application and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, allows customized reporting powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft engineers can help your company to design and carry out test and production implementations; integrate Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Microsoft Dynamics GP/Great Plains allows you to grow and manage your company more efficiently by delivering easy availability of strategic data and a fast ROI. Microsoft Dynamics GP/Great Plains confers important productivity benefits including its ability to expand the reach of your organization, handle your accounting, computerize financial processes, unify procedures throughout your business, refine inventory control, increase order accuracy, grow sales and minimize lead-time, and maximize cash flow. Progent can show you how to configure and manage a robust, safe server and network foundation to support Great Plains, and can provide experienced Dynamics GP consultants to help you reap the full benefits of your Microsoft Dynamics GP/Great Plains business management system.

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    Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced IT service programs, small businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small business information systems world-class availability, security, and productivity.

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    • Exchange admin center Computer Consulting
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    Microsoft supports seamless hybrid environments that combine Office 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on time and on budget.

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    Microsoft supports transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange systems. This permits you to have certain mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on time and within budget.

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    Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web-based technology for intelligently coordinating people, groups and data. Microsoft SharePoint provides a common spot for your employees or customers to connect to, manage, share and manipulate relevant data, documents, and applications and to interact with one another. SharePoint enables faster and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect workers, customers, teams and projects with the data they’ve developed in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can help you to maintain your existing SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they can disrupt your business.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of any size advanced online or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on best practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft-Certified SQL Server engineers offer a range of services to assist small businesses to plan, deploy, manage, and repair Microsoft SQL 2008 solutions in order to gain the optimum strategic advantage from Microsoft's advanced information management platform. In addition, Progent offers consulting expertise for network architecture, company-wide protection, and custom software development to optimize the strategic benefit of your computer investment.

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    For custom application development, Progent can provide software design experts to produce line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent can provide expertise in a wide array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange Server 2007.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who use Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and send email, search the Exchange global address list, import addresses, synchronize appointments, and alert fellow workers to conferences with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized onsite Entourage training.

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    Progent offers national remote help and consulting services for businesses who run UNIX or Linux networks or whose IT systems feature a mix of UNIX/Linux and Microsoft products. Remote network consulting provides optimum leverage for your information technology budget by preserving user efficiency and limiting the hours billed for computer repair services. Advanced remote support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of IT problems without wasting time and money by going to your location. In the vast majority of situations your network issues can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISA certified security specialists to assist with the most difficult network problems.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas including speed, uptime, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates transparently across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services such as system design, configuration, administration, remediation, and application development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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    Progent's Microsoft-certified SQL Server 2019 consultants can help you to evaluate the advantages for upgrading to SQL Server 2019 and can deliver fast online or onsite access to experts in system planning and integration, application development, database administration, and cybersecurity.

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    Urgent Computer Consultant Remote Access

    Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company integrate and maintain Cisco’s security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the versatility to evolve with your growing business needs. Progent’s Cisco-Certified network consultants are familiar with Cisco’s complete family of hardware and software targeted at eliminating data theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.

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    Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Medium-size companies can derive all the advantages of System Center Operations Manager 2007 and have quick availability of Progent’s Microsoft and Cisco Premier network support professionals. With Progent's affordably priced IT support packages, medium-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, automated alerts, comprehensive reporting, Help Desk support, and remote service. For companies with mission-critical applications who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide mid-size company information systems world-class reliability, security and productivity.

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    Microsoft Exchange Server 2010 Upgrade Consulting Services

    Progent's Microsoft and Cisco-certified consulting engineers can assist you to assess the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange 2003 or Exchange 2007 that will provide quick payback by increasing your workers' efficiency, cutting the cost of equipment and service, simplifying management, and integrating your vital communications platforms.

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