Fast Remote Help for Glendale Information Networks
For businesses in Glendale or anywhere in the state of Arizona, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the services of CISSP-certified security experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value because they have the practical background and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers direct expenses since service calls require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs manage to end up as major bills. Progent's skill at disposing of technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's online support team to access your company's computer system remotely without breaching system security.
Progent's proven service reporting system maintains extensive histories for the service that Progent's customers have been provided. Progent's team consultants have access to the history of all help rendered to each Progent client by every engineer. This database of anomalies and resolutions is structured as an easily accessible internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting specialists can arrive at the best solutions in the least time.
Remote technical support services available from Progent to companies in Glendale and anywhere in the state of Arizona include:
Certified Windows Expertise
Progent's Microsoft-qualified online support experts offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration help plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve the most complex problems occurring in network planning, deployment, management, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value because their depth of expertise allows them to find solutions for problems quickly. In typical instances, less qualified consultants can wrestle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your computer system via advanced remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking products. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs deployment support, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM and CISSP cybersecurity consultants can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help you to clean up rapidly after a serious penetration. Security support services offered by Progent include: in depth network security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; integrating firewalls; building secure architectures for remote and mobile connectivity; securing your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of computer technologies including network architecture, email systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy management in environments that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting services include:
How Your Glendale Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for organizations who lack the resources to create an in-house Help Desk Call Center but who require fast access to an efficient Help Desk with proficient telephone assistance plus the ability to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult computer system issues, or be ready in those situations when your ordinary support engineers are too busy.
Progent's Call Center team of veteran network professionals offers your customers in Glendale or anywhere in the state of Arizona quick contact with an effective technical support group with years of experience offering telephone-based consulting and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid contributor to company success, and Progent's target is to solve and not simply track IT problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team provides remote professional engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into downtime, system monitoring can minimize inconvenient and expensive service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Glendale or throughout the state of Arizona, Progent's phone-based network support specialists can deliver expert and cost-effective system help whenever your organization needs it. More than a decade of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Glendale business relies on a regular freelance support technician or maintains an in-house IT staff that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected system crises or particularly complex integration problems.
Benefits of Progent's Network Help for Offices in Glendale
Progent's remote support services allow your Glendale business to have the advantages of immediate, world-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most offices in Glendale or anywhere in Arizona, nearby network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical network problems. However, major troubles might spring up when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these situations, Progent's online support experts provide an easy, fast, and budget-friendly way to supplement your regular resources and to transfer useful information to improve your capability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller businesses often depend on individual freelance consultants. While independent consultants have smaller internal costs than larger service organizations and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your business grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always available.
- Build a Scalable Basis for Smooth Expansion
Businesses typically begin with an information architecture created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of a weak foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such poorly built systems require careful assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture that can offer the stable foundation to handle current business requirements and simplify future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller companies require guidance and technical training to navigate through an increasingly complicated maze of product options capable of promoting business growth and improving efficiency. They do not need a computer engineer who is motivated to sell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical consulting with the best needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the front lines of IT support, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT help, but also a support engineer with proven methods for using technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every client. The discipline of detailing and organizing support activity results in more effective service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.