Fast and Affordable Online Help for Glendale IT Networks
For businesses located in Glendale or anywhere in Arizona, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for online help is designed to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the services that you receive. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with situations where quick repairs manage to end up as big bills. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of customized technologies and proven processes which allow the maximum level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's environment without violating corporate security.
Progent's advanced service database application maintains thorough documentation for all support that Progent's customers have been provided. Progent's team engineers have access to the specifics of services delivered to each Progent client by any Progent consultant. This archive of problems and fixes is structured as a readily accessible internal database that enables Progent's remote support experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can find optimal resolutions quickly.
Online technical services provided by Progent to companies in Glendale and anywhere in the state of Arizona include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support professionals offer computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network professionals, and certifies a person's network technology skills at the expert level. CCIEs can resolve the most challenging problems occurring in network infrastructure design, integration, maintenance, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise permits them to find solutions for problems rapidly. In typical cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of the latest on-line support technology to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer help for all of Cisco's popular selection of connectivity devices by providing consulting services such as:
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recuperate quickly following a damaging penetration. Security services available from Progent include: thorough information security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile communication; guarding your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a wide array of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux solutions. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight suite of network management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Glendale Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk staff of veteran network consultants provides your computer users in Glendale or anywhere in the state of Arizona immediate communication with a large network service group with extensive background offering phone support and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a significant contributor to business success, and Progent's aim is to fix rather than simply report network issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Experts Team can supply remote and in-depth consulting support and education in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Glendale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By uncovering possible trouble spots before they grow into network outages, system monitoring can ward off disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate a combination of operating systems.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Glendale or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver expert and cost-effective IT support whenever your organization requires it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while avoiding the cost and lost time that comes with on-site support calls.
Even if your Glendale organization works with a regular independent consultant or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with sudden system emergencies or particularly tough integration projects.
Features of Progent's Online Computer Support for Glendale
Progent's phone help, Internet-based repair, network security consulting, and system administration services give companies in Glendale or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Glendale and is also ideal for customers in more remote regions of Arizona that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for online help and asks for no ongoing subscription fee for support services provided during normal business hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support for critical business applications. Help available from the Application Experts Group covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that fit the unique requirements of your business.
- Advanced Online Access Tools
Secure remote connectivity permits Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick solutions to problems that might otherwise require a costly onsite visit. Sophisticated online access tools and expert technicians combine to enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote network tracking.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for High System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose workers require instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and understanding of corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a broad variety of IT projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.