Immediate Online Troubleshooting for Glendale Arizona Computer Systems
For businesses located in Glendale Arizona, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's online support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces immediate expenses since service calls require minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you actually get. In contrast to typical online support organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into major bills. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and proven methodologies which allow the highest level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your computer system without breaching system security.
Progent's advanced customer support database application stores comprehensive histories for all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support rendered to every customer by any engineer. This database of trouble tickets and fixes is organized as an easily retrievable proprietary database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft open up other vast technical support databases and permit priority access to vendors' internal support staff so Progent's remote consulting specialists can determine optimal solutions quickly.
Remote support offered by Progent to customers in Glendale Arizona include:
Certified Windows Support
Progent's Microsoft-premier remote service experts can provide computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure engineers, and validates an individual's network technology skills at the expert level. CCIEs can resolve the most challenging challenges encountered in network design, installation, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent value since their broad expertise enables them to find solutions for problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of the latest remote support technology in order to provide quick, secure, and economical analysis and remediation.
Phoenix Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Phoenix Metro Area.
Progent locations in Phoenix Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading selection of connectivity devices. Cisco infrastructure consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet APs planning and integration services, Cisco wireless controllers consulting, Cisco Security and VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of security solutions that can enhance the immunity of your Windows, macOS and OS X, or Linux network against assaults or help your company to clean up rapidly after a serious penetration. Security support services offered by Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a wide range of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Glendale Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center team of experienced network consultants gives your computer users in Glendale Arizona quick assistance from a large technical support resource with substantial experience offering telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a major driver of business efficiency, and Progent's goal is to solve and not merely report network problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides remote and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Glendale Arizona remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By spotting possible trouble spots before they expand into downtime, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a mix of platforms.
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Glendale Arizona, Progent's online computer support specialists are ready to deliver expert and economical system help the instant your organization has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Glendale office relies on a local independent support technician or maintains an in-house IT staff that can handle ordinary network problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to solve sudden system emergencies or particularly tough integration projects.
Advantages of Progent's Network Help for Businesses in Glendale Arizona
Progent's remote network troubleshooting services allow your Glendale company to realize the advantages of immediate, world-class IT support without the cost of maintaining an in-house IT organization. Your network will derive greater business worth by being increasingly available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your on-site IT resources
With most businesses in Glendale Arizona, local computer service providers, whether represented by independent consultants or an in-house IT staff, can take care of the majority of network issues. However, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your usual support people. In these cases, Progent's on-call service professionals give you a convenient, quick, and economical way to supplement your regular resources and to transfer useful knowledge to improve your ability to deal with downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants have less internal costs than larger service companies and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback personnel may require your business to go without assistance during an emergency. As your business expands, network unavailability and trouble with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to insure your IT system is always available.
- Build a Scalable Foundation for Smooth Expansion
Organizations typically start with an information system implemented on a shoestring budget. Without a strong framework, band-aid fixes can get piled on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed systems need careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can deliver the solid foundation to meet current business demands and facilitate future expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology options available for accelerating business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, at the front lines of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.