Fast and Affordable Remote Technical Support for Glendale IT Networks
For businesses located in Glendale or anywhere in the state of Arizona, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced technology necessary to resolve the majority of network issues quickly. This reduces direct expenses because solutions use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you receive. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions somehow end up as major invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of customized technologies and field-proven processes that promote the highest level of efficiency for online engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your computer system remotely without breaching system security.
Progent's advanced service reporting system stores extensive records of the service that Progent's clients have received. Progent's team consultants have access to the specifics of support delivered to every Progent customer by every engineer. This database of trouble tickets and repairs is organized as a readily exploitable internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow quick access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine the most efficient resolutions in the least time.
Remote services available from Progent to clients in Glendale and anywhere in the state of Arizona include:
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can provide network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and validates a person's networking skills at the master level. CCIEs can handle even the most stubborn problems surrounding network planning, installation, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. Cisco CCIEs provide excellent value since their deep experience enables them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of state-of-the-art on-line support tools in order to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure devices by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of system protection solutions that can improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or help your company to recuperate quickly following a serious penetration. Security support services available from Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to address a broad spectrum of information technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that include Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your Glendale Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Call Center or improving your established one, selecting or enhancing Call Center application software to handle the particular requirements of your corporation, or providing temporary phone support personnel to supplement your existing Call Center group during demanding events like software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology consultants gives your computer users in Glendale or anywhere in the state of Arizona fast access to a dependable technical support resource with extensive experience providing phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a major enabler of business success, and Progent's intent is to resolve instead of just annotate IT problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering expertise and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Glendale, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer support is proactive and automated. By anticipating possible problems before they grow into downtime, remote monitoring can head off inconvenient and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a mix of operating systems.
To contact Progent about urgent online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Glendale or throughout the state of Arizona, Progent's phone-based network support engineers are ready to deliver effective and economical IT support the moment your company needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.
Even if your Glendale business works with a local freelance support technician or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to deal with unexpected network crises or especially tough integration projects.
Details of Progent's Remote Network Services for Glendale
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer businesses in Glendale or throughout the state of Arizona unparalleled leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk call center support and network administration, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Glendale and is also ideal for customers in more remote regions of Arizona that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone help and imposes no ongoing retainer for support services provided during normal working hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services consist of system integration, MS Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting support in critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Project Management and Application Development
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that address the specific requirements of your business.
- Advanced Remote Connectivity Software
Secure remote access permits Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise require an expensive personal service call. Effective online connectivity software and expert engineers together enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite support and automated system tracking.
- Support for Leading VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24x7 Service for Maximum Network Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are designed specifically for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of technical knowledge, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to each client. The discipline of detailing and archiving support activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.