Fast and Affordable Online Help for Glendale Information Networks
Fast Phone Consulting for Glendale NetworksFor businesses in Glendale or anywhere in the state of Arizona, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated technology necessary to solve most network problems quickly. This reduces immediate expenses because service calls use up fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to many remote service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to access your company's environment without breaching network security.

Progent's proven service database system keeps extensive documentation describing the service that Progent's clients have received. Progent's team engineers have the benefit of the details of services rendered to every client by any Progent engineer. This database of anomalies and responses is structured as an easily retrievable proprietary database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' internal support staff so Progent's remote service experts are able to arrive at the best solutions quickly.

Online technical services available from Progent to customers in Glendale and anywhere in the state of Arizona include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the resources to support an in-house Help Desk but who need fast access to a dependable Help Desk Call Center with professional phone support plus the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your established Help Desk resources. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult technical challenges, or be available in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk staff of experienced network professionals provides your workers in Glendale or anywhere in the state of Arizona immediate communication with a reliable network service resource with substantial background providing phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's goal is to fix rather than simply report network issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in key application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Glendale, or anywhere in the state of Arizona, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can head off stressful and costly service breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate multiple OS platforms.
How Your Glendale Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Glendale or anywhere in the state of Arizona, Progent's phone-based network support engineers are ready to provide professional and economical system support the instant your business has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Glendale office relies on a regular freelance consultant or employs an in-house organization that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to handle sudden system emergencies or particularly tough integration problems.

Features of Progent's Remote Computer Services for Glendale
Progent's phone support, Internet-based repair, system security consulting, and network management services offer companies in Glendale or throughout the state of Arizona the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can deliver your company world class network support while permitting you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.