Fast and Affordable Remote Troubleshooting for Glendale Computer Systems
Urgent Remote Support for Glendale SystemsFor businesses located in Glendale or anywhere in the state of Arizona, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support reduces immediate costs because service calls use up minimal billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick fixes somehow turn into large invoices. Progent's penchant for handling technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes that ensure the highest level of efficiency for remote engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to access your environment remotely without violating corporate security.

Progent's proven technical support reporting application maintains extensive records of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of support delivered to each client by any Progent consultant. This database of trouble tickets and repairs is stored as a readily searchable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other massive technical support databases and permit quick access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to determine the most efficient resolutions promptly.

Remote technical services available from Progent to companies in Glendale and throughout the state of Arizona include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your workers in Glendale or anywhere in the state of Arizona quick contact with an efficient technical support group with extensive background offering telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's aim is to fix rather than just track network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group offers online and in-depth engineering expertise and education in special application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Glendale, or anywhere in the state of Arizona, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By detecting looming trouble spots before they cause network outages, remote monitoring can minimize stressful and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a combination of OS platforms.
How Your Glendale Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Glendale or throughout the state of Arizona, Progent's phone-based network support engineers can deliver effective and affordable system help the instant your business has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Glendale company deals with a regular freelance support technician or employs an in-house organization that know how to handle day-to-day computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with sudden system emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Glendale
Progent's online support services allow your Glendale business to realize the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    For most businesses in Glendale and throughout Arizona, nearby network support resources, whether represented by independent consultants or a full-time maintenance staff, can resolve typical network issues. However, serious problems sometimes strike when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite service personnel. In these instances, Progent's online service experts provide a convenient, fast, and economical solution to supplement your local help and to pass on valuable knowledge to improve your ability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses often rely on individual freelance service providers. Although independent service people carry smaller overhead than big service companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to go without assistance during an IT crisis. As your company expands, network downtime and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Growth
    Companies often begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly built systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture able to provide the solid foundation to meet vital business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complex array of technology options capable of accelerating business success and improving productivity. These companies hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of IT background, refined support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.