Fast Remote Support for Glendale Arizona Computer Networks
Urgent Remote Technical Support for Glendale NetworksFor organizations in Glendale Arizona, Progent offers online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they have the practical background and have access to the advanced technology required to resolve the majority of network issues quickly. Efficient support reduces direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and field-proven processes that promote the maximum degree of efficiency for remote engineering help and repair for IT systems of all sizes. Progent's remote service group can communicate with your company's system remotely without compromising corporate security.

Progent's advanced customer support reporting system stores comprehensive histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the history of assistance delivered to every Progent client by every engineer. This history of anomalies and resolutions is stored as a quickly retrievable internal knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's online service experts are able to arrive at the most efficient resolutions in the least time.

Remote technical services provided by Progent to businesses in Glendale Arizona include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your specified IT management personnel and your Progent consultant so that emerging issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time management reporting utilities created to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast recovery of critical files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To find out more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support team. User interaction with the Help Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are consistent whether issues are resolved by your internal network support resources, by Progent, or by a combination. You have unrestricted flexibility to expand or shrink your part of technical support activity as required. Progent provides initial deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and education. For details about ProSight Co-Managed Help Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Co-management services allow your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of experienced information technology consultants provides your workers in Glendale Arizona rapid access to a reliable technical support resource with substantial background offering phone consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a key driver of company performance, and Progent's target is to solve instead of merely annotate network issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group provides phone-based professional engineering expertise and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Glendale Arizona online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive and automated. By anticipating potential issues before they grow into network outages, remote monitoring can avoid stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by a mix of operating systems.
How Your Glendale Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Glendale Arizona, Progent's online computer support engineers can deliver professional and cost-effective system support the instant your organization needs it. More than 20 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Glendale organization deals with a regular independent support technician or employs an in-house organization that can deal with the majority of network issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to address sudden network emergencies or particularly complex integration projects.

Benefits of Progent's Network Help for Companies in Glendale Arizona
Progent's online support services allow your Glendale business to experience the advantages of timely, enterprise-level network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by being increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Glendale Arizona, nearby computer support providers, whether represented by outside consultants or an in-house IT staff, can handle typical technical problems. However, IT crises may occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's online support experts give you an easy, quick, and economical solution to supplement your local help and to pass on valuable knowledge to improve your ability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly depend on individual freelance service providers. While freelance service people have less overhead than larger support organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an IT crisis. As your business grows, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system stays available.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an information system created on a modest budget. Without a scalable framework, band-aid repairs often get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such poorly built systems need proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can offer the stable foundation to meet current business requirements and simplify future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses require advice and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business success and improving productivity. These companies hardly need a computer consultant who is trying to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, refined remote support tools, and understanding of corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent is one of the most qualified network consulting companies for designing email and messaging systems based on Exchange 2000. Progent is skilled in helping small and mid-size businesses get the full advantages of Exchange 2000 for typical situations including upgrading from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 Server support.

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