Low-cost Computer Support from Microsoft premier Professionals for Businesses in Grand Prairie, TX
By offering professional support when you require it, making available specialized knowledge for critical applications, offering innovative services such as virtual data center hosting, billing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your It network and reduce service expenses. Progent appreciates that network protection, dependability, and performance are just as critical to small businesses as to major enterprises but that smaller organizations lack the economy of scale to invest heavily in computer networks and internal service groups. Progent's fundamental value proposition is that no IT support organization can match Progent's capability to provide the network support expertise your business requires when you need it and at a cost you can afford.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house network service team. This can cut costs and help meet schedules for big projects such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Grand Prairie, Texas Business Networks
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco Certified CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides urgent troubleshooting and affordable remote consulting to Grand Prairie, TX small businesses for a wide array of information technologies including:

Service Delivery Options Available for Grand Prairie, Texas Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support is built on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism promotes rapid response, comprehensive service documentation, reliable follow-up, and strict expense monitoring across an array of IT support delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for new clients to address emergency situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote support experts to give small companies the ideal combination: hands-on support technicians when you require them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for in-person support calls is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more about how to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, high availability network consulting, server virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP, reporting, sales automation, and office productivity packages. Progent can help with one-shot projects including office relocations and major software upgrades, extended initiatives such as management reporting application development and customization, database application development and administration support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with higher levels of reliability, security, and performance than is possible with the class of internal data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of many of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs remain current, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for clients to migrate to a different service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier security consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help companies comply with business guidelines and statutory requirements for IT information protection and reporting.

The breadth and size of Progent's engineering team offer a powerful set of advantages to organizations trying to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide range of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for fixing real-world IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during regular business hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size bills for quick fixes. An additional advantage of by-the-minute pricing is that customers will be less tempted to allow incipient issues to fester until they grow into major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by each staff member to each client. The discipline of detailing and archiving support activity allows more efficient service and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Small companies who work with independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Contact Progent
In case your Grand Prairie, Texas business needs to contact Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified consulting experts can assist you to determine the benefits of Microsoft Exchange Server 2010 for your business and can assist you to plan and implement an efficient upgrade to Exchange Server 2010 from Exchange 2003 or Exchange Server 2007 that will offer quick return on investment by improving your workers' efficiency, cutting the cost of equipment and support, streamlining administration, and integrating your key communications technologies.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can help organizations to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.

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    For corporations with branches in California or any area covered by Progent's engineers, Progent's Microsoft-Certified IT consulting experts and authorized Cisco network consultants can provide a variety of IT support services such as project planning, SOX compliance, site moves, enterprise security, system design, local or remote emergency support, and technical support for collocation hosting facilities. A Progent IT architect can show you how to design a multi-site network that makes smart use of collocation services and Internet hosting sites. Progentís Microsoft Certified consultants can help large corporations design, integrate and maintain major rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco technology for connectivity solutions that incorporate simple, high-performance, integrated, and remote networking.

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    Cisco PIX Firewall Remote Support

    Cisco's PIX firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to migrate to more current firewall technology available from Cisco. Progent's Cisco technology experts can help your company plan and implement a smooth upgrade to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent can assist organizations of all sizes to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your business to move from an earlier release of SCVMM or from a third-party virtualization management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you realize the highest possible return on investment.

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    Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and custom education. Progent can help clients to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone support and Apple iPad management, or migrating to Apple's iCloud. For business environments based solely on Apple macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, configuring and supporting a network infrastructure that is available, safe, fast and able to achieve your organization's business goals.

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  • eCommerce Contract Development
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    For custom program development, Progent can provide programming consultants to produce business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progentís consultants can use Microsoft IIS to create custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also can provide specialists in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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