Quick, Affordable Online Network Technical Support for Grand Prairie, Texas Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class network support to customers who have small-company IT budgets. Progent has developed a unique service solution that includes a streamlined, seamless virtual office infrastructure, sophisticated online repair technology, a large team of consultants accredited in a broad array of technical practice areas, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-through, a global group of on-line service professionals, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to resolving technical problems in the least time and at the least cost to clients.

For larger companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support group. This can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Grand Prairie, Texas Business Networks
As a Microsoft-certified Partner IT service company that maintains a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple accredited engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Grand Prairie, TX businesses for a broad array of computer technologies including:

Support Delivery Alternatives for Grand Prairie, Texas Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk structure common to larger IT groups. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity documentation, consistent follow-through, and tight expense control for an array of IT support delivery options that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency situations and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more information about Progent's online network support expertise.

  • On-site Support
    Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's remote service engineers to deliver small and midsize companies the optimal solution: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and dependable access to an online Helpdesk with effective phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since small and midsize businesses usually are constrained by tight IT funds and can provide scant executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business computer systems are always up and running. Read more details concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability network design, virtualization solutions, plus configuration, customization and training for business software including financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major system upgrades, longer term initiatives such as business analytics application development and support, database software development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with greater levels of availability, security, and performance than is feasible with the type of in-house data center that is achievable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the highest degree of availability and expandability but that is in addition easy for clients to transfer to another service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the mixed- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide perspective on network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory requirements for network data security and incident reporting.

The breadth and depth of Progent's engineering staff bring a powerful array of advantages to clients trying to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the front lines of network support, performing a wide variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for fixing real-world network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big bills for fast repairs. An additional advantage of granular invoicing is that clients won't be inclined to permit incipient problems to fester until they become big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by each staff member to each client. The practice of detailing and organizing service records allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house IT staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Grand Prairie, Texas company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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