Professional Online Help for Grand Prairie, Texas Small Business Computers from Certified Engineers
Small companies have typically been overlooked by major network service firms. Many small businesses allow themselves to grow dangerously dependent on individual consultants or small support organizations who don't have the bandwidth or broad skill sets to react quickly or efficiently to technical emergencies. Other small companies turn to giant support firms staffed with technicians taught to offer by-the-numbers solutions to ordinary issues but who are missing the background and versatility to handle the diversity of environments and absence of standards that characterizes small company information systems.
Progent's proven methodology for providing low-cost and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has provided remote help to companies in every state in the country (refer to Progent's customer testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to certified consultants to assist your company to design and execute your cloud computing strategy.
Key Practice Areas Supported by Progent for Businesses in Grand Prairie, Texas
Progent's team of industry certified support professionals provides support for all aspects of information systems used by businesses of any size. Technologies served by Progent in and around Grand Prairie include:
Service Delivery Alternatives for Grand Prairie, Texas Companies
Progent offers a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering network support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring for an array of network support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The background of Progent's IT consultants allows them to handle most network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's online network support expertise.
- On-site Support
Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small and midsize companies the best of both worlds: hands-on service technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network service.
- Help Desk Call Center
Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable access to a professional Contact Center with efficient telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since smaller businesses typically are constrained by tight information technology funds and can spare little management attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business information networks stay up and running. Learn more concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, non-stop it system engineering, virtualization solutions, plus configuration, customization and training for business software including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term initiatives like business reporting software programming and support, database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of some of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with mixed networks to save significantly on the expense of hardware, system support, and network management while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can support the mixed- OS and loosely standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-qualified security consultants,
CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with complex security projects like SIEM solutions to help companies meet business standards and statutory regulations for IT data protection and reporting.
The scope and size of Progent's engineering team bring a powerful array of benefits to clients trying to increase the business value of their information system within an affordable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a consultant with proven methods for solving real-world network problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no registration fee and asks no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast fixes. An additional benefit of granular invoicing is that your company will be less inclined to permit less critical problems to fester until they grow into major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by every consultant to each customer. The practice of documenting and archiving support activity allows more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Grand Prairie, Texas business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).