Grand Prairie, TX Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's network support services can deliver your Grand Prairie, TX business low cost and dependable support from enterprise-class computer engineers. By providing IT consulting help when you require it, providing advanced expertise for line-of-business applications, delivering unique support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Grand Prairie, Texas company an economical solution for optimizing the business value of small-scale office information systems. Whether you run an on-premises datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses to build and manage a robust and secure IT system and to have quick access to the experienced support ordinarily available only to corporations who can maintain a large internal information technology organization.
For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can also offer access to accredited consultants to help your company to design and execute your cloud computing strategy.
Main Technologies Serviced by Progent for Businesses in Grand Prairie, Texas
Progent's group of certified engineers offers help for all facets of network technology deployed by companies of all sizes. Technologies supported by Progent in and around Grand Prairie include:
Support Delivery Alternatives Available for Grand Prairie, Texas Companies
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing IT support is based on the Call Center operational structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures fast response, thorough service records, consistent follow-through, and tight expense control for a range of IT support delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support services.
- Onsite Support
Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small and midsize businesses the best of both worlds: hands-on support professionals when you need them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software developers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Learn more details concerning why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues. For details, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network security engineering, fault tolerant it system consulting, virtual server strategies, plus configuration, customization and training for small business software including accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects such as office relocations and massive system upgrades, longer term initiatives like management reporting application programming and customization, relational database software development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and MS SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible with the class of on-site data center that is practical for most small companies. Since Progent utilizes the same data centers that support the equipment of some of the world's largest information technology companies, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and rapid restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is in addition convenient for clients to migrate to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for network information security and incident reporting.
The breadth and depth of Progent's engineering team bring a unique array of advantages to clients wishing to maximize the business value of their IT network within an affordable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, at the forefront of IT support, performing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for solving actual network problems quickly.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are charged only for received support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size bills for quick solutions. An additional advantage of by-the-minute billing is that you won't be tempted to allow less critical issues to stay unaddressed until they become big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every client. The practice of documenting and organizing service activity allows more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who utilize independent consultants or who employ in-house support staffs gain when Progent passes on information about critical technology and tested methodologies to make their networks more robust, secure, and productive.
Find out more details concerning Progent's knowledge transfer services.
If your Grand Prairie, Texas company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).