Low-cost Computer Troubleshooting from Microsoft and Cisco premier Professionals for Businesses in Grand Prairie, TX
By offering world-class know-how when you require it, providing specialized knowledge for key applications, offering high-value services like virtual server hosting, invoicing solely for help you receive, and charging no setup fees or retainers for standard services, Progent helps your company to maximize the business value of your It system and reduce service expenses. Progent appreciates that network protection, dependability, and efficiency are just as critical to small businesses as to large enterprises but that small organizations don't have the economy of scale to spend heavily in information networks and internal service groups. Progent's fundamental value proposition is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your business needs whenever you require it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT service staff. This can save money and minimize technical risks for major projects like software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to help your business to design and implement a sensible cloud strategy.

Key Areas of Expertise Supported by Progent for Companies in Grand Prairie, Texas
Progent's national group of industry certified support professionals provides support for all facets of information systems used by companies of all sizes. Technologies supported by Progent in Grand Prairie include:

Support Delivery Options for Grand Prairie, Texas Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, and network administration. Progent's paradigm for providing IT support services is based on the Help Desk structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service records, reliable follow-through, and strict cost monitoring for an array of IT service delivery alternatives that include online troubleshooting, in-person support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can help customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup procedure for new customers to accommodate emergency situations and Progent charges by the minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional information about Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small businesses the optimal solution: in-person support professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning how and why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems. for more information, see Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, status tracking, and metrics. For more information, see Progent's Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class IT professionals who can provide help with vital technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and support for small business programs such as financials, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office moves and major system migrations, extended initiatives such as customizing a legacy ERP platform to a modern Microsoft Dynamics 365 package, relational database application programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or emergency response such as data restoration and virus cleanup.

  • Network Infrastructure Support Services for Telecommuters
    Progent can assist small and medium-size companies to design, deploy and debug the network infrastructure to support remote workers. Aspects of network infrastructure for which Progent's experts offer support include secure and convenient VPN connections, VDI desktop platforms, router configuration, Wi-Fi LAN planning and implementation, and robust Internet access. For details about Progent's network infrastructure support services for at-home workers, see network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also simple for customers to transfer to another support provider or to move internally if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the multi- OS and non- standardized networks typical of small businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Grand Prairie, Texas Small Businesses
Progent's staff size, depth of technical expertise, and familiarity with corporate IT support allow small companies to avoid the problems related to over dependence on thinly staffed support firms or individual consultants.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT services, smaller companies often depend heavily on individual engineers. Although freelance service providers carry lower overhead than larger support organizations and can afford to bill nominally smaller fees, freelancers are frequently too busy to respond rapidly to critical problems. If a freelance engineer is busy with different customer, sick, on travelling, or in training, the lack of replacement personnel may force your company to go without assistance during a crisis. The more your small business grows, system unavailability or problems with line-of-business programs get more costly. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a large engineering team to fall back on for help requires them to learn in place while your organization winds up footing the bill for their continuing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    The majority of smaller service firms or independent engineers specializing in small company network consulting may excel at providing connect-the-dots fixes but lack the seasoning to deal efficiently with complicated network infrastructures that have mixed operating systems, many offices, VoIP systems, remote workers, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's background with global companies and Progent's extensive team of experts can benefit your small business because enterprise environments are inherently complicated, support problems demand in-depth understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and protection calls for industry-proven leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a series of improvised repairs often get tossed on top of a weak structure. As a business grows, reliability and scalability problems can hinder the success of the organization. Such environments need proper evaluation, smart strategic analysis, and in-depth expertise to migrate to an IT infrastructure that will provide the solid basis to meet critical business requirements and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require guidance and education to navigate through an increasingly complex array of technology options available for accelerating growth and improving efficiency. They do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services only. This permits Progent to align consulting support services with the genuine interests of clients. Combining IT support and product selling can lead to a situation where the recommended solution is built around a preselected vendor rather than being driven by the actual needs of a client.

Get in Touch with Progent
In case your Grand Prairie, Texas business needs to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    E-Mail Guard is a comprehensive solution for blocking spam and viruses. E-Mail Guard handles the security and administration of corporate email by providing constantly updated spam and virus filtering, policy management, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, administration and reporting tools as well as outgoing email filtering to let you troubleshoot your email system and specify and regulate corporate email policy.

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    Cisco offers an extensive product line of routers including appliances built to provide the protection, bandwidth, and reliability required by organizations ranging from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system uptime. Progent can show you how to select and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.

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    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management tools and is designed to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from legacy releases of Virtual Machine Manager, develop processes for building and installing VMs and hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the strategic business benefits of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Hyper-V consulting and VMware vSphere expertise.

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    Progent's Cisco Meraki wireless access point experts offer online and onsite support services to assist businesses of all sizes to design, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, routers and firewalls to build a seamless network infrastructure that delivers the same access, responsiveness, security, manageability and uptime for wired and wireless users regardless of their mobility or device.

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