Quick, Low-cost Online Computer Help for Grand Prairie, Texas Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-class network support to customers with small-business budgets. Progent has developed a powerful service solution that features a streamlined, seamless virtual office network, custom remote repair technology, a large pool of consultants certified in a wide range of IT disciplines, a Help Desk Call Center operational model that maximizes efficiency and ensures follow-up, a global team of remote troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a company ethos committed to solving technical problems in the shortest time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT service group. This can cut costs and help meet schedules for major projects like software development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of certified experts to assist your company to design and execute a sensible cloud strategy.
Key Technical Areas Serviced by Progent for Office Networks in Grand Prairie, Texas
Progent offers the support of certified consultants for all facets of network technology found in small and midsize companies and local governments. Technologies supported by Progent's consultants include:
Service Delivery Alternatives for Grand Prairie, Texas Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering IT support services is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Model ensures rapid response, thorough activity documentation, reliable follow-up, and tight cost control across an array of network support delivery modes that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and repair network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's IT engineers allows them to handle most IT issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for new clients to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small businesses the ideal combination: onsite service professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The wait time for in-person service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Online Help Desk Services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network protection engineering, non-stop it system design, virtual server solutions, plus integration, customization and training for small business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as site relocations and major software upgrades, extended projects such as management reporting software programming and customization, database application development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible with the class of on-site data center that is achievable for most small businesses. Since Progent uses the same facilities that host the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also ensure that patches and revisions stay updated, security and performance is continually tracked, and systems and data files are consistently backed up and available for full and rapid recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of availability and scalability but that is in addition easy for customers to transfer to a different service firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow companies with multi-vendor environments to save dramatically on the costs of hardware, system maintenance, and IT administration while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in one centrally managed solution, can support the multi- platform and non- standardized environments typical of small businesses, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote consulting support to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Grand Prairie, Texas Businesses
Progent's size, depth of technical skill, and familiarity with enterprise IT support enable small businesses to avoid the pitfalls associated with over reliance on thinly staffed service firms or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT services, small companies sometimes depend excessively on independent engineers. Although individual support providers carry lower expenses than more substantial support firms and can afford to charge nominally smaller rates, individuals are often stretched to far to respond quickly to critical problems. If an independent engineer is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may require your business to go without help in case of an emergency. As your small business expands, network unavailability or difficulties with critical programs become more costly. The money you thought you were conserving on an independent consultant can disappear fast due to lower output. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big consulting team to count on for assistance requires them to train on the job while your organization ends up with the bill for their continuing education.
- Gain Access to Experts in Sophisticated Network Issues
Many small service firms or independent consultants who concentrate on small company IT support are capable of delivering connect-the-dots fixes but lack the experience to deal efficiently with complex IT environments that have a variety of platforms, multiple offices, VoIP implementations, remote workers, integrated accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large group of experts can benefit your company because big-company networks are inherently complicated, integration issues demand thorough understanding of in numerous technical areas, and reaching an acceptable level of robustness, availability, and protection requires enterprise-tested processes.
- Create a Firm Foundation for Seamless Growth
Small companies typically start with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of improvised repairs often get piled onto of a marginal structure. As a business evolves, reliability and expandability issues can hinder the success of the organization. Such environments need proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that will provide the reliable basis to meet critical business requirements and ease downstream growth.
- Partner with Solution Consultants, Not Resellers
Small businesses need direction and insight to navigate through an ever more complex maze of technology options available for accelerating business growth and improving productivity. They do not need a network engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise exclusively. This permits Progent to align technical support with the genuine interests of customers. Mixing IT support and product reselling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual requirements of a small business.
How to Contact Progent
If your Grand Prairie, Texas business wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).