Affordable Computer Troubleshooting from Microsoft and Cisco premier Consultants for Businesses in Grand Prairie, TX
By delivering world-class support whenever you need it, providing specialized expertise for key business applications, offering high-value services like virtual data center hosting, invoicing solely for services delivered, and charging no setup or retainer fees for standard services, Progent allows your company to increase the business value of your information system and reduce service expenses. Progent understands that network security, reliability, and efficiency are as important to small companies as to major corporations but that smaller companies don't have the leverage to invest aggressively in information technology and internal support groups. Progent's fundamental value proposition is that no network support organization can match Progent's capability to deliver the network support expertise your company requires whenever you need it and at prices you can justify.
For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network support personnel. Co-sourcing can save money and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to accredited experts to assist your company to plan and implement your cloud computing strategy.
Core Technical Areas Serviced by Progent for Office Networks in Grand Prairie, Texas
Progent's nationwide team of world-class consultants offers help for all aspects of information systems used by companies of all sizes. Areas served by Progent in Grand Prairie include:
Support Delivery Options Available for Grand Prairie, Texas Companies
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of network service delivery options that include online troubleshooting, on-premises help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the expense or delay of in-person support visits. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for in-person support calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's onsite network support.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and dependable support from an online Helpdesk with efficient telephone assistance, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually have limited IT budgets and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to make sure that small business computer systems are always productive. Read more about Progent's Helpdesk outsourcing services.
- Consulting Expertise
Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, server virtualization strategies, plus integration, customization and support for business applications including financials, operations, management reporting, CRM, and productivity software. Progent can help with one-shot projects including office moves and major system upgrades, longer term initiatives such as business analytics software development and customization, database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as data restoration and malware removal.
- Application Server Hosting
Progent can host key business applications like Exchange and Microsoft SQL to provide small businesses with higher levels of reliability, protection, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest information technology organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly monitored, and systems are consistently archived and available for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also convenient for clients to migrate to another service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Grand Prairie, Texas Businesses
Progent's staff size, breadth of technical skill, and familiarity with enterprise network consulting allow small and midsize companies to avoid the pitfalls related to over reliance on thinly staffed support organizations or independent engineers.
Working with Progent allows your business to:
- Avoid Over Reliance on Individual Consultants
For network services, small businesses sometimes depend heavily on individual consultants. Though individual support providers have lower overhead than more substantial support firms and can typically bill nominally lower fees, individuals are frequently spread too thin to react rapidly to critical problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the absence of replacement staff may require your company to wait for help during a crisis. The more your small business grows, network unavailability or problems with critical applications get more expensive. The money you believed you were saving on an independent consultant can evaporate fast due to lost output. Also, when freelance consultants encounter unfamiliar problems, the lack of a large engineering group to fall back on for advice forces them to learn in place while your business winds up with the costs for their continuing education.
- Gain Access to Experts in Complex Information Technology Solutions
The majority of smaller service organizations or independent engineers specializing in small company network support may excel at providing connect-the-dots fixes but lack the experience to deal cost-effectively with complex network infrastructures with mixed platforms, numerous sites, Voice over IP implementations, mobile workers, interconnected accounting and analytical software, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your company because enterprise networks are by nature complex, support issues require in-depth understanding of in numerous technical disciplines, and achieving a high degree of robustness, availability, and protection requires industry-tested processes.
- Create a Solid Basis for Growth
Small businesses typically start with an IT system cobbled together on a tight budget. Without a strong basis, a series of band-aid fixes often get piled onto of a weak foundation. As a company evolves, reliability and scalability issues can undermine the productivity of the business. Such environments require thorough evaluation, intelligent strategic planning, and broad-based experience to migrate to a network infrastructure that can act as the reliable basis to meet current business requirements and support future growth.
- Partner with Solution Consultants, Not Product Vendors
Small businesses require direction and insight to work through an ever more complicated maze of IT alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This permits Progent to align technical services with the genuine needs of customers. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a customer.
Get in Touch with Progent
In case your Grand Prairie, Texas company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).