Affordable Network Support from Microsoft certified Consultants for Companies in Grand Prairie, TX
By offering professional support when you require it, providing specialized knowledge for critical applications, providing high-value services such as virtual data center hosting, invoicing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent allows you to increase the business value of your It network and reduce service costs. Progent recognizes that information system security, reliability, and efficiency are as critical to small companies as to large corporations but that smaller organizations lack the leverage to spend aggressively in computer technology and in-house support groups. Progent's basic competitive advantage is that no network support firm can match Progent's ability to provide the IT support expertise your company requires whenever you require it and at a cost you can justify.
For larger businesses, Progent can provide co-sourcing support to reinforce the skills of your internal IT service team. This can cut costs and help meet schedules for major IT initiatives like software development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited experts to help your company to design and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Businesses in Grand Prairie, Texas
Progent provides the services of accredited experts for all facets of business network technology found in small and midsize companies. Products and technologies supported by Progent include:
Support Delivery Alternatives for Grand Prairie, Texas Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and tight cost monitoring across an array of IT support delivery modes that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to analyze and fix hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote support engineers to deliver small businesses the optimal solution: onsite service professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details about how to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses affordable access to enterprise-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, server virtualization strategies, plus configuration, customization and training for business software such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and massive system migrations, longer term projects such as management analytics software development and support, relational database software programming and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host key business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize companies. Because Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, protection and performance is constantly tracked, and systems are consistently backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in a setting that not only delivers the top degree of availability and scalability but that is also easy for customers to migrate to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow businesses with multi-vendor networks to save dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains control of the software in the customer's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Grand Prairie, Texas Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise network consulting allow small and midsize companies to sidestep the pitfalls related to over dependence on small support organizations or independent engineers.
Teaming with Progent's Experts enables your business to:
- Prevent Over Reliance on Freelance Support Consultants
For network services, smaller businesses sometimes rely excessively on freelance consultants. Although freelance support engineers carry lower overhead than more substantial IT service organizations and can afford to bill nominally smaller rates, individuals are occasionally too overworked to react quickly to critical situations. If a freelance consultant is busy with another customer, sick, on travelling, or in class, the absence of backup staff may require your company to go without assistance during a crisis. As your company expands, network unavailability or difficulties with critical programs get more costly. The money you thought you were conserving on an independent consultant can disappear quickly due to lost productivity. In addition, when freelance consultants encounter new problems, the unavailability of a large consulting team to depend on for assistance forces them to train on the job while your business winds up with the bill for their continuing training.
- Have Access to Certified Professionals in Complex Network Issues
The majority of smaller support firms or freelance engineers focused on small business IT support are capable of delivering routine fixes but lack the experience to work cost-effectively with complex IT environments that have mixed operating systems, numerous sites, Voice over IP systems, remote clients, interconnected financial and operational applications, eCommerce, and custom business applications. Progent's background with global companies and Progent's extensive team of specialists can benefit your company because enterprise networks are inherently complex, support issues require thorough understanding of in many technical areas, and reaching a high level of robustness, availability, and protection calls for enterprise-proven leading practices.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a tight budget. Lacking a solid basis, a sequence of ad hoc fixes commonly get tossed onto of a marginal structure. As a business grows, reliability and scalability issues can undermine the productivity of the business. These networks need proper evaluation, smart business analysis, and broad-based expertise to upgrade to a network environment that can provide the solid basis to handle critical business needs and support downstream expansion.
- Partner with Solution Providers, Not Product Vendors
Small companies require direction and education to work through an ever more complicated array of technology options offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or service firm that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services exclusively. This permits Progent to match consulting support with the real needs of clients. Combining IT support and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the actual needs of a client.
How to Contact Progent
In case your Grand Prairie, Texas business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).