Fast, Low-cost Online Network Assistance for Grand Prairie, Texas Small Companies
For over twenty years, Progent has specialized in delivering enterprise-quality network support services to clients who have small-business budgets. Progent has built a powerful support solution that features a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large team of engineers accredited in a broad range of IT disciplines, a Call Center operational model that promotes responsiveness and ensures follow-through, a global team of on-line troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing technical problems in the least time and at the lowest cost to clients.

For larger businesses, Progent can provide co-sourcing services to add to the skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recovery planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Businesses in Grand Prairie, Texas
Progent's nationwide team of world-class experts offers help for all facets of network systems used by organizations of all sizes. Practice areas served by Progent in Grand Prairie include:

Service Delivery Options for Grand Prairie, Texas Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough service records, dependable follow-up, and tight cost monitoring across an array of IT support delivery alternatives that include remote repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises support calls. The background of Progent's IT consultants makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: hands-on support professionals when you require them as well as the on-line help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The response time for on-site service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details about how to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, fault tolerant network engineering, virtual server strategies, plus integration, customization and training for business applications such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and major software migrations, extended projects such as business reporting software programming and customization, database software development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is possible with the class of on-site data center that is realistically affordable for the majority of small companies. Since Progent uses the same data centers that support the equipment of some of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and service packs stay updated, security and performance is constantly monitored, and systems are consistently backed up and ready for complete and prompt recovery. Find out more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in an environment that not only provides the top degree of availability and expandability but that is also convenient for clients to migrate to another support provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with mixed networks to save significantly on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the customer's possession so that moving to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Grand Prairie, Texas Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with enterprise network consulting enable small businesses to avoid the pitfalls associated with excessive dependence on small support organizations or individual engineers.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, smaller businesses sometimes depend excessively on freelance engineers. Although individual service providers carry lower overhead than more substantial support organizations and can afford to bill apparently lower rates, freelancers are frequently stretched to far to react rapidly to critical situations. If a freelance engineer is occupied with another client, ill, on vacation, or in class, the lack of replacement staff may require your company to go without assistance during a crisis. The more your company grows, system downtime or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when independent consultants confront new problems, the unavailability of a big consulting team to count on for advice forces them to train with the meter running while your organization ends up with the costs for their continuing education.

  • Have Access to Experts in Sophisticated IT Solutions
    The majority of smaller support firms or independent consultants who concentrate on small business network consulting are capable of delivering routine solutions but don't have the seasoning to work efficiently with complicated IT infrastructures that have mixed operating systems, multiple locations, Voice over IP implementations, remote clients, integrated financial and analytical applications, data-driven web sites, and custom business applications. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your small business because big-company networks are inherently complicated, support issues require thorough knowledge in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection requires enterprise-tested best practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically start with a network implemented on a tight budget. Without a carefully designed basis, a series of ad hoc repairs often get tossed on top of a tenuous structure. As a business evolves, stability and expandability issues can undermine the productivity of the organization. These networks need thorough evaluation, smart business analysis, and in-depth experience to upgrade to an IT environment that will act as the solid foundation to meet current business needs and support future expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller businesses need direction and education to navigate through an increasingly complex maze of IT alternatives available for accelerating business growth and improving efficiency. They do not need a network engineer or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This permits Progent to match technical support services with the real interests of customers. Combining IT support and product reselling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the actual needs of a client.

Contact Progent
In case your Grand Prairie, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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