Professional Online Help for Grand Prairie, Texas Small Business Computers from Certified Engineers
Small companies have typically been overlooked by major network service firms. Many small businesses allow themselves to grow dangerously dependent on individual consultants or small support organizations who don't have the bandwidth or broad skill sets to react quickly or efficiently to technical emergencies. Other small companies turn to giant support firms staffed with technicians taught to offer by-the-numbers solutions to ordinary issues but who are missing the background and versatility to handle the diversity of environments and absence of standards that characterizes small company information systems.

Progent's proven methodology for providing low-cost and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has provided remote help to companies in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal network service group. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Supported by Progent for Businesses in Grand Prairie, Texas
Progent's team of industry certified support professionals provides support for all aspects of information systems used by businesses of any size. Technologies served by Progent in and around Grand Prairie include:

Service Delivery Alternatives for Grand Prairie, Texas Companies
Progent offers a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for delivering network support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service records, consistent follow-up, and strict cost monitoring for an array of network support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service visits. The background of Progent's IT consultants allows them to handle most network issues rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup process for new clients to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more information about Progent's online network support expertise.

  • On-site Support
    Progent offers on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support personnel can work in tandem with Progent's online support experts to give small and midsize companies the best of both worlds: hands-on service technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security specialists, and business software developers. The response time for in-person service calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize companies who require prompt and reliable access to a professional Contact Center with efficient telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Since smaller businesses typically are constrained by tight information technology funds and can spare little management attention for dealing with IT support tasks, Progent's Contact Center Services can be the most cost-effective option to ensure that business information networks stay up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, non-stop it system engineering, virtualization solutions, plus configuration, customization and training for business software including financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major software migrations, longer term initiatives like business reporting software programming and support, database software development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of reliability, protection, and recoverability than is possible with the type of on-site data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of some of the world's largest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs stay current, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition convenient for clients to migrate to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtualization technologies that permit companies with mixed networks to save significantly on the expense of hardware, system support, and network management while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can support the mixed- OS and loosely standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert online consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with complex security projects like SIEM solutions to help companies meet business standards and statutory regulations for IT data protection and reporting.

The scope and size of Progent's engineering team bring a powerful array of benefits to clients trying to increase the business value of their information system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a consultant with proven methods for solving real-world network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no registration fee and asks no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with king-size bills for fast fixes. An additional benefit of granular invoicing is that your company will be less inclined to permit less critical problems to fester until they grow into major problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation given by every consultant to each customer. The practice of documenting and archiving support activity allows more effective support and eliminates a variety of common problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Small businesses who work with freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Grand Prairie, Texas business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002-2019 Progent Corporation. All rights reserved.

An index of content::

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Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's servers in a solution that gives the maximum degree of availability and scalability and is in addition simple to transfer to another host. ProSight Virtual Hosting services are built on proven virtualization techniques that allow small businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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Dynamics GP can help you expand and control your company better by delivering easy access to decision-driving information and a rapid ROI. Microsoft Dynamics GP/Great Plains confers important productivity benefits including its ability to extend the reach of your company, manage your financials, computerize financial operations, standardize processes across your business, improve inventory control, increase order accuracy, grow sales and minimize turnaround time, and maximize free cash flow. Progent can show you how to set up and manage a robust, secure server and communications infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to help you derive the full advantages of your Dynamics GP/Great Plains software.

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Citrix VHD desktops Online Support
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Cisco CCIE Network Solutions Support and Help for Microsoft SharePoint Server San Diego - La Mesa
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Flex Series Wireless Controller Information Technology Consulting Fort Worth

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important features of Microsoft Dynamics GP software include a modular structure that allows you to buy only the components you need, a standardized architecture based on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting capabilities that permit you to track all activities, revenues and expenses and sales trends, integration with Microsoft Office to enable access to business information, the capability to integrate information from virtually any db software or workstation software into Microsoft Dynamics GP, plus an open design that makes it possible to create specialized programs. Progent can help you set up and maintain a reliable, protected server and communications network to support Dynamics GP, and can provide expert GP consultants to show you how to turn the powerful features of Microsoft Dynamics GP business accounting software into a high-value business management solution.

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Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and library resources; design, deploy, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist your company to move from a legacy version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment so you get the highest possible return on investment.

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Progent's Data Center professionals can show you how to identify high availability data centers that meet the particular requirements of your company. Fault tolerant co-location sites are particularly attractive to small organizations because of their low cost and convenience compared to taking a do-it-yourself approach. Trying to create an on-site data center with even a minimum level of fault tolerance is too costly for the majority of small companies. Progent is ready to help you reap all the benefits of non-stop data centers and fault tolerant colo sites by providing a full array of consulting and maintenance services.

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Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple venues with any number of access points can be remotely provisioned and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi professionals who can assist you to determine the benefits of UniFi technology for your environment and help you to design, deploy, administer, and troubleshoot your UniFi solution.

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Virtualization Professional in Chesapeake

By using virtual servers, companies are able to run many virtual machines on one physical server. Virtual server technology enables IT organizations to gain all the advantages of server isolation, but without the expense associated with purchasing additional server equipment. Virtual servers are also the enabling technology behind private clouds, which offer important advantages including lowering the costs of hardware, facilities, and management while enhancing data protection, network availability, and recoverability. Other important server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's certified server management consultants can help you in all aspects of server consolidation and administration to enable your company to cut costs and conserve time.

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Dynamics GP 2015 R2 Integration Consulting
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Microsoft Dynamics GP 2015 R2 features a new design that enhances cloud integration, supports popular smart phones and tablets, permits one-time login with Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, incorporates nine new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to resolve the many technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the business value of your investment in this mission-critical platform.

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Progent's Cisco Jabber consultants can provide online or onsite support to assist businesses of all sizes to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for all the products, technologies and services that go into creating a cohesive Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a cohesive collaboration solution.

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Progent's Cisco certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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Progent's Microsoft-certified experts can provide network support and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can help you plan, integrate, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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64-bit Upgrade Integration
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Progentís Microsoft-certified consultants can assist you to enhance your application servers and/or desktops from 32 to 64 bits. Progent can help you to calculate the risks and benefits of moving to 64-bit processing, design an affordable migration process that minimizes business disruptions, and offer economical, expert online help to assist you to configure 64-bit operating systems and application software on your current computers.

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Progent's Microsoft consultants offer affordable remote support and development services to assist you to design, deploy, administer, and maintain SharePoint 2010 environments that can involve web sites that can function as intranets, extranets, document management applications, wikis, data warehouses, business analytics, enterprise-wide search, workflows, and other tools to support and improve information sharing. Progent can show you how to integrate SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's popular office productivity programs like Excel, Word, PowerPoint, and Visio. Progent can help you to migrate from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.

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Progent offers enterprise customers the help of a NetApp-certified consultant to deliver remote or onsite expertise for NetApp's complete portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN storage deployments quickly and affordably following leading practices.

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Progent's Microsoft and Cisco certified network engineers can provide expert help with a wide range of products and technologies and can provide that assistance by phone nationwide or onsite in major cities throughout the United States and anywhere in Northern California. Progent provides online support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a mix of Microsoft and UNIX-based platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for the toughest network problems, plus the support of CISM-qualified security engineers to handle high-level security design and problem solving. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S.

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GIAC was established in 1999 to validate the skill of computer security experts. GIAC certifications are acknowledged by businesses and institutions around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the network security services addressed within GIAC certification including auditing infrastructure vulnerability, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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Microsoft Dynamics GP 2015 Reporting Specialists
Dynamics GP 2015 Workflows Consultant

Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud readiness, works with popular handheld devices, allows single login with Azure AD, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and experience to resolve the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the business value of your investment in this mission-critical platform.

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Progent can provide you with programmers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to meet your particular company requirements. Progentís Microsoft-certified support experts provide expertise in Microsoft Microsoft Axapta, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce consulting support for secure, company-wide resource sharing plus integration with Customer Relationship Management programs.

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Progent's Virtual Help Desk support services are an integrated extension of your internal IT support staff. Virtual Help Desk can include high-end call center features such as a special telephone number with custom greeting. Progent can also rout calls automatically to staff members who are specially provisioned and trained to handle your account. Also, Progent's Help Desk Call Center staff can manage trouble tickets with any client trouble ticket software for transparent integration with your in-house support services group. Benefits of Progent's Virtual Computer Support Help Desk services include high-end Microsoft Help Desk expertise the minute you call, seamless expansion of your in-house resources, comprehensive help for urgent client problems, and per-minute billing.

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Progent's Experts Team provides consulting in key areas such as Macintosh integration and programs; Expertise for Linux-based, UNIX-powered, and Sun Solaris environments; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and specialized program help; CIO, management information analyst, and project logistics outsourcing; Special program design and integration; Web, electronic business, EDI, and client portal development and integration; DBM management and performance consulting; Business information expertise; and Telecom architecture support.

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Progent offers national online help and consulting services for companies who run networks powered by versions of Linux or whose IT systems feature a mix of Linux platforms/Linux and Microsoft products. Remote technical support offers maximum leverage for your IT dollar by protecting client efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online support tools and experienced service specialists and engineers allow Progent to handle most network issues without wasting time and money by going to your location. In the vast majority of situations your IT problems can be dealt with over the phone or through a mix of telephone support and remote access. Progent can make available Cisco CCIE network experts and CISM and CISSP certified security specialists to assist you with the toughest network issues.

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Progent offers nationwide urgent technical support and consulting services for businesses that run Sun Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft technology. Online network consulting offers maximum leverage for your information technology budget by preserving user productivity and limiting the hours charged for network repair services. Sophisticated remote support utilities and experienced technicians and engineers allow Progent to handle the majority of IT issues without wasting time and money by going to your site. In most of situations your network problems can be remediated by telephone or via a mix of phone help and online network analysis. Progent can make available Cisco CCIE network experts and CISSP and ISSAP qualified security professionals to assist you with the most difficult network problems.

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Progent's Microsoft Exchange Server Hosting and Management Services provide an enterprise-class data center with redundant electrical and environmental control systems, 24x7 staffed security and IT support center, plus failover connections to Internet backbone service providers. Hosted Exchange servers are configured as virtual servers for fault tolerance, smooth expandability, and fast recovery. Services feature complete incorporation with your network, access to mobile computing products, automated monitoring of performance and network security, spam and virus protection, security update and service pack control, Contact Center services, per-day data backup, and comprehensive email management services.

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ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital devices that drive your network environment. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your business.

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Progent offers fast remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can connect to your environment via advanced remote support tools to deliver quick and economical analysis and repair of urgent network issues.

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Progent's certified Windows Server 2019 experts can help your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.

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With Catalyst switches for small and mid-size businesses, Cisco enables companies to gain the full advantages of bringing smart traffic control into their IT infrastructures. Cisco's switching technology makes it possible to enable features that make your network infrastructure highly available to accommodate real-time requirements, expandable to facilitate growth, safe enough to protect confidential information, and capable of differentiating and managing traffic flows to streamline system performance. Progent's Cisco certified consultants can help you select and deploy Catalyst switches that make sense for your business. Also, Progent's CISA certified security specialists can show you how to develop a strategic protection policy and set up Cisco Catalyst switches so they help enforce your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 delivers application-aware protection for critical workloads such as SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help organizations of any size to design, implement, manage, and repair a multi-site backup/recovery system built around Data Protection Manager 2016. Progent can assist you to upgrade from a previous release of DPM or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide as-needed expertise to resolve technical bottlenecks or provide comprehensive project management services to make sure you finish your SCDPM 2016 deployment on schedule and on budget.

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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco devices for streamlined management.

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For enterprise project management support, Progent offers the services of senior information technology experts with decades of experience in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist enterprise clients adhere to best practices to ensure that strategic projects are completed on schedule and within budget.

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Progent provides the services of Microsoft and Cisco-qualified network support experts to show customers economical ways to help companies optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to nationwide corporations, Progent's expert engineers can assist you to improve your network's e-mail infrastructure, security, availability, throughput, and system administration.

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Progent is a leader in cost-effectively delivering world-class network help to small businesses. Progent's achievement in handling the IT support needs of the historically underserved small company market is the cumulative outcome of key technical and operational breakthroughs that have eliminated a great deal of the traditional expenses out of managing IT support, added unmatched professional expertise into the support mechanism, and significantly accelerated the repair cycle.

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Progent's Check Point Software experts can help you choose and deploy Check Point Firewall and VPN software and hardware based on Check Point's technology to provide an affordable and effective security solution for your IT network. Progent can also show you how to integrate other Check Point technologies including ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and provide a central source for continuing network support, administration, training, and design services.

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Progentís Microsoft-certified engineers can help you to enhance your servers or desktops from 32 bits to 64 bits. Progent can help your company to calculate the risks and advantages of upgrading to 64-bit computing, plan an efficient upgrade strategy that reduces operational disruptions, and offer inexpensive, expert remote support to assist your company to install 64-bit software and applications on your existing computers.

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Progent's Microsoft-certified engineers can assist your company to automate desktop PC change and update deployment by providing expertise with management platforms like Microsoft System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services (WSUS).

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Progent's disaster recovery support and business continuity professionals can show you how to design a disaster recovery plan to prepare for an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized professionals can also show you how to create an affordable, high-availability system architecture that takes into account reliability issues covering a broad array of infrastructure technologies and procedures.

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Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall.

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If your company computer system combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can assist you to incorporate your IT resources into a unified environment that allows all your operating systems to coexist for easy administration, seamless dataflow, high dependability, superior performance, and tight protection. Progent's UNIX and Microsoft Windows integration support services include IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online network help and repair, in-person technical support, and Contact Center outsourcing.

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ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information.

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Progent's Microsoft Office and Office 365 experts can help companies to incorporate Microsoft Office desktop and Office 365 applications including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive solution that offers fast ROI and promotes improved business results. Progent can assist you to interface Microsoft Office or Office 365 apps with one another and with additional core Microsoft technologies such as SharePoint, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent can also help you to fix compatibility issues between various releases of Office desktop and offers live online training to individual users and teams.

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Email Guard from Postini offers continually updated spam and virus filtering, content filtering, and security from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your company is too small to qualify for a regular Postini license, you can still have the use of Postiniís Perimeter Management technology through Progentís E-Mail Guard antispam and antivirus aggregation offering. Progentís expert email protection professionals can help you devise an email safety strategy that incorporates antispam and anti-virus services and processes.

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Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for professionals who are on the move within campus, warehouse, retail or other environments where management wants user endpoints that provide more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Creating solutions with Cisco's wireless VoIP phones typically requires that you configure and optimize many key pieces of your wireless infrastructure including APs, routers, Cisco wireless LAN controllers, and call management software. Progent's certified experts offer remote and on-premises support to help you create and administer a Cisco wireless IP phone solution by delivering integration services that range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of a campus.

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Lync 2010 supports Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines administration via integration with Windows AD. Lync can also cut capital and operational costs by eliminating VoIP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence experts offer online and onsite support services to help you to manage and repair your existing Lync 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist you to design and carry out a smooth Skype for Business migration.

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Progentís Microsoft certified consultants offer a range of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management solution based, like all Microsoft financial tools, on the scalable and familiar platform of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting products in the Microsoft Dynamics GP line, offers a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Dynamics GP is easy to install and integrate, and with its modular design you are able to purchase only the functions you currently require, with the ability to add users and enlarge functionality in the future. Progentís Dynamics GP/Great Plains Software consulting experts can help you install, customize and manage Microsoft Dynamics GP 2010 as well as older versions of Dynamics GP/Great Plains.

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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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Progentís Wireless Site Survey helps you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your environment, providing you a WLAN that delivers the reception, speed, load-handling capability, QoS, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.

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Progent offers national remote technical support and troubleshooting services for companies that operate macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft technology. Progent's consultants can provide Mac clients a range of services including desktop support, migration to the current version of macOS from earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to iCloud services. Online technical support provides optimum leverage for your information technology budget by preserving client productivity and shortening the hours charged for computer repair services. Advanced remote access tools and skilled technicians and engineers allow Progent to handle most IT issues without wasting time and money by going to your location. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help with the most difficult system issues.

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Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, enhancing and repairing System Center Operations Manager solutions and offer organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix critical issues uncovered by SCOM 2012.

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Hyper-V 2016 utilizes key features first developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-centric or hybrid deployment, develop and carry out a smooth upgrade plan, train your IT management and support staff, and deliver ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers the highest possible business benefit.

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Cisco has developed an extensive product line of routers including routers built to provide the security, performance, and availability required by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system availability. Progent can help you choose and configure Cisco routers to build a solid infrastructure for your IT system and to make it easy to grow as you support new users, open new offices, install new services, open your network to customers and partners, and support a more mobile workforce. Progent offers help with a variety of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Routers.

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Key features of Microsoft Dynamics GP software include a modular structure that lets you license only the components you need, a standardized architecture based on Microsoft technologies to secure your investment and offer a highly integrated environment, enhanced reporting capabilities that allow you to track all operations, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to process information from almost any database or workstation application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to develop custom applications. Progent can help you set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains consultants to help you turn the powerful features of Microsoft Dynamics GP business accounting software into a productive business management solution.

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If your company is developing UNIX-based software on a network that has Microsoft Windows-based processors, desktops, and office productivity products, Progent offers full-service IT outsourcing that allows you to focus on your area of high-value expertise without the continual hassle of maintaining your business network. Through the use of smart server monitoring and by providing online and in-person support as your company needs it, Progent offers an economical way for managing an IT network that features excellent dependability, security, and efficiency. Progent's developer assistance offerings feature comprehensive network support outsourcing, virtual server infrastructure, remote and on-site service and repair, 24x7 monitoring services, and Help Desk services.

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If you want to revamp your corporate web site, build internal webs for applications such as HR or worker education, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web designers. Progent's consultants can also help you build and maintain a secure, fault-tolerant server and communications network, including remote and wireless access, to support your web solutions.

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Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

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