Consulting Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most popular products for maintaining anytime-anywhere access to email, calendars, web programs, and other vital business data. Progent offers Grand Rapids, Michigan companies the expertise of BlackBerry-premier professionals who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class security, dependability, and recoverability has become the norm for businesses regardless of size, effective integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small organizations often resort to external consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the requirement for an in-house BlackBerry technology specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's proven remote service delivery model, gives small businesses an economical solution for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can track and support BlackBerry smartphones across your business, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored rapidly and thoroughly.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services


Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, offering a centralized platform for controlling key tasks like device deployment, upgrades, and retirement and also offering a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server supports seamless communication between Exchange, Groupwise, or Lotus Domino messaging servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server features a wealth of security options starting with automatic data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in selecting levels of protection to meet the special needs of your environment. Progent's BlackBerry certified consultants can help you to select advanced security features and activate them wirelessly. Examples of these over-the-air selectable security features include:

  • Lock down a device
  • Wipe data from a missing BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malicious attacks

BES Server also offers flexibility in determining how to prevent BlackBerry users from installing or executing unsecure or prohibited code. Progent can assist you to choose protective processes such as:

  • List precisely which applications are permitted on the device
  • Prevent third-party programs from allocating non-volatile storage on the smartphone
  • Determine what resources external applications can access on the device
  • Limit the kinds of access external programs running on the device can establish
  • Prevent all third-party programs from being loaded or run on the smartphone

Professional RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's authorized BlackBerry engineers are accessible remotely to provide expert assistance to companies in the Grand Rapids area or anywhere in Michigan. Progent's seasoned online technical support experts have helped businesses resolve network problems and reduce IT service costs in each state in the U.S. and built a substantial following of satisfied clients. (See Progent's client testimonials.)

Progent can provide online assistance for a broad selection of technologies associated with BlackBerry products such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network requirements analysis, system architecture, roll-out strategy and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment meet your needs, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software editions, processors and mass storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry expert can help your company to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security engineers to run network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to ask Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    If your company computer system combines Sun Solaris platforms with MS Windows, Progent can show you how to integrate your IT resources into a cohesive network that allows all your operating systems to coexist for simple management, transparent dataflow, high availability, enhanced performance, and strong protection. Progent's Solaris and MS Windows coexistence assistance offerings include IT architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote network help and repair, in-person technical support, and Help Desk services.

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    Progent's work environment will make you a better professional by enhancing your technical knowledge and increasing the loyalty of your clients. Progent delivers this commitment by attracting the best consulting experts for you to work with, providing a state-of-the-art network and communications infrastructure, using proprietary software utilities to enable the maximum level of service, and by optimizing our operational models for finding and retaining customers.

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    Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft Premier IT consulting professionals. With Progent's affordably priced IT service packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to provide small company networks enterprise-class availability, protection, and productivity.

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    Technology Consulting Services Fault Tolerant Data Centers

    Progent's Data Center consultants can show you how to identify high availability data centers that meet the particular needs of your company. High availability colocation sites are particularly appealing to small organizations because of their low cost and simplified logistics in comparison to pursuing a do-it-yourself strategy. Trying to build an in-house data center that offers even a minimum level of fault tolerance is too expensive for typical small organizations. Progent is ready to show you how to get all the advantages of high availability data centers and 24x7 colo sites by offering a complete range of consulting and support services.

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    MS Microsoft Virtual Server Consultancy

    Microsoft Virtual Server, run on the Microsoft Windows Server operating system and based on software first produced by Connectix, delivers the performance necessary to accomplish server consolidation, software migration, and server quarantine projects through virtualization technology in an enterprise-class IT environment with high expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server at businesses who want to enhance operational efficiency in application programming and testing, migration from outdated mission-critical software, and hardware consolidation. Progent's certified Virtual Server experts can assist your company to assess and deploy Microsoft Virtual Server 2005.

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    Support Desk Management Services Consultant Services

    Progentís Help Desk Co-management service allows your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top shared professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

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    Windows and Solaris Professional

    Progent can help your company to plan and execute an efficient transition from a UNIX-powered information system to a network powered by Microsoft Windows and suited for running Microsoft's powerful office productivity products, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can assist you to guard your data and reduce business discontinuity by designing an efficient transition plan that protects your existing assets in UNIX software and technology. UNIX-to-Windows migration support services offered by Progent include analysis of existing environment, transition planning and validation, MS Exchange migration services, information and application software porting, and processor and mass storage migration and consolidation.

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    Cisco Network Management Network Security Consultants

    Progent's Cisco-Premier network management engineers can help you to run Cisco's management utilities along with a selection of powerful third-party products to build a complete network management strategy in order to keep your environment operating reliably, fully utilize expensive resources, guard your data, recover rapidly from device failure or deliberate assaults, and enable you to add or repurpose valuable resources sensibly and affordably as your company grows.

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    SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class programs that can provide your business a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.

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    Progent offers several network security packages designed to deliver larger corporations an objective and comprehensive security assessment from a team of certified security engineers. All Progent's network security assessment packages incorporate a suite of procedures like automated scans from within and from outside your company firewall, professional interpretation of captured data by accredited security consultants, creation of a report explaining the findings, plus an interactive high-level executive summary and an in-depth interactive outbrief for in-house network administrators.

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    For advanced project management support, Progent can provide access to senior IT experts with years of background in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to assist enterprise clients adhere to leading practices to ensure that development or deployment projects are successfully completed on schedule and on budget.

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    Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network voice communication. Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or Office 365 and streamlines administration through integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence experts offer online and onsite support services to assist your company to maintain and repair your current Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to plan and execute a smooth Skype for Business migration.

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    Progentís Co-managed Help Desk service allows your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading shared professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

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    Progent can help your business in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    5500 Wireless Controller Specialists

    Progent's Cisco-certified wireless integration experts can assist organizations to deploy, administer, and debug Cisco Wi-Fi products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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  • MSF IT Consultants
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    In performing consulting projects for enterprise customers, Progent uses a phased approach driven by defined milestones in order to achieve financial, scheduling and engineering targets while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, test models, design tuning, and professional implementation. All facets are recorded to provide a detailed summary of IT services delivered and to assist in ongoing network support.

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  • System Center 2016 and Linux Integration Consultant Remote Support Services System Center 2016

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    Email Predictive Sender Profiling Specialists

    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter.

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    SCOM 2012 Infrastructure Monitoring Support and Integration

    Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide companies of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to help you to fix serious problems uncovered by Microsoft SCOM 2012.

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    Progent's Apple Mac consultants can promote the creative aspect of Mac environments by providing help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

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  • Benefits for Home Based Network Consulting Employment
    Benefits for Microsoft Consulting Career

    Progent's compensation structure is built on revenue sharing, so just like being an independent consultant, your earnings are entirely driven by your work effort. Certain of our consultants stress lifestyle issues and choose to consult at an easy pace, utilizing our self-determined calendar to follow individual pursuits such as hiking, car racing, skiing, surfing, travel, or spending private time with relatives and acquaintances. Others take advantage of the chance to make major bucks through lots of effort and long days. Progent fully supports either end of the spectrum and any point in between.


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