Consulting Support Services for BlackBerry Solutions
BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most successful products for maintaining anytime-anywhere connectivity to email, scheduling, web applications, and other vital business data. Progent can provide Grand Rapids, Michigan businesses support from BlackBerry-certified consultants who can assist organizations to manage their BlackBerry environments or transition smoothly to a current smartphone platform.

As the sophistication of small company IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for businesses of any size, successful integration and support of RIM BlackBerry technology has become more difficult. To handle issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations often turn to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and efficiently, eliminating the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, combined with Progent's proven remote service delivery model, gives small companies an affordable solution for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email systems work optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, develop custom wireless applications, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
248-233-9443 Detroit Network Support Services
Grand Rapids 625 Kenmoor Avenue SE, Suite 301
Grand Rapids, MI 49546
616-330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
248-233-9443 Southfield Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange, Lotus, or Novell GroupWise clients to transmit and receive messages that are encrypted in transit to provide maximum data protection. BES Server also simplifies a wide selection of crucial management tasks that span from BlackBerry configuration and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-premier consultants can help you use RIM BlackBerry Enterprise Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage user and group configurations with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry BES Server to perform important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Set up and support BES Server's fault-tolerant architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the overall health of your BlackBerry system

Professional RIM BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to provide expert technical help to businesses in the Grand Rapids area or throughout the state of Michigan. Progent's seasoned online consulting team has helped IT organizations solve network issues and cut IT service expenses in every state in the United States and built a substantial base of loyal customers. (Refer to Progent's client testimonials.)

Progent offers online assistance for a wide selection of issues associated with BlackBerry software and devices such as synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, modifying user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition help your company to troubleshoot a broad range of issues concerning synchronization, device recognition, email reconciliation, web browsing, mobile connectivity, IM, desktop application configuration, and Desktop Redirector.

As a top innovator in providing nationwide remote help for small company networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support expenses at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation issues, registering and deleting BlackBerry device clients, activating passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist you to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the MDS and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, solution architecture, roll-out strategy and execution, performance tuning, configuration of a high-availability environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a mobile wireless solution that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which management approach and physical components meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help your company to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
To get in touch with Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help you to migrate from a legacy edition of SCVMM or from a third-party virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM environment so you realize the highest possible business value.

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    Application Center Network Support Technician

    Progent's Microsoft-certified experts offer network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can show you how to plan, integrate, troubleshoot and administer the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through rigorous examination and significant experience with information security design. ISSAP security experts have comprehensive knowledge of access control systems and methodologies, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security consultants can help your company with all phases of secure network architecture.

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    Microsoft Engineer

    To deliver cost-effective IT services for small companies, Progent offers full-service IT outsourcing packages that offer small businesses fast access to network help without forcing you to hire, educate, and maintain a large in-house IT staff. Progentís IT outsourcing packages offer you an economical alternative for creating a protected and reliable system for your important Windows business productivity suites such as Microsoft Office XP and Office 2003.

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    WSUS Technology Professional

    Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the distribution of updates that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft SUS such as designing the Microsoft Software Update Services deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your system environment.

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    Specialist SharePoint Excel Services

    Progent's Microsoft-certified engineers can provide cost-effective online support and programming services to help you to plan, deploy, manage, and troubleshoot SharePoint 2010 environments that can include web sites able to function as intranets, extranets, document management tools, blogs, data warehouses, business analytics, enterprise search engines, workflows, and other tools to promote and improve information sharing. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's popular office productivity programs like Office Excel, Word, PowerPoint, and Visio. Progent can help your business to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.

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  • Microsoft Certified Expert On-site Technical Support Windows Server Hyper-V 2016 Hybrid Cloud
    24/7 MCSE Expert Certified Remote Consulting Windows Server Hyper-V 2016

    Windows Hyper-V 2016 utilizes key features first developed for and refined on Azure, among the world's biggest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network architecture for a cloud-based or hybrid deployment, create and execute a smooth upgrade strategy, educate your IT management and technical support personnel, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers maximum business value.

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    Juniper Junos Configuration Security Consultant

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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  • Support and Integration Mac Security Audits 24/7 macOS and Cisco ASA Firewalls Information Technology Consulting

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    Integration Services SCCM and SQL Server

    Configuration Manager automates application and device deployment and updating, streamlines compliance settings control, keeps track of network resources, protects against corporate data leakage, provides health monitoring, enables secure self service, and offers a common point of control for managing mixed-operating system ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can help you with any aspect of designing, installing, operating and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.

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  • SCCM 2016 Help and Support
    SCCM 2016 Engineer

    Microsoft System Center 2016 provides major improvements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; unified management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

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  • Specialists 64-bit Computing
    64-bit Upgrade Consulting Services

    Progentís Microsoft-premier engineers can assist your organization to update your servers or desktops from 32 to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit computing, design an efficient migration strategy that reduces business interruptions, and provide inexpensive, professional remote support to aid you to configure 64-bit software and application programs on your current computers.

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    24x7x365 Virtual Machine Manager 2016 Computer Consultants

    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to provide a centralized solution for configuring and administering virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate smoothly from older versions of Virtual Machine Manager, design workflows for creating and installing virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter resources with public cloud services, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the strategic advantages of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer advanced Hyper-V consulting and VMware vSphere support.

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  • Network Engineer SharePoint Foundation
    24-Hour Microsoft Certified SharePoint 2013 Office Web Apps Server Professional

    Progent has been delivering SharePoint consulting services since the first product was released over a decade ago, and Progent has the scope of IT knowledge to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from a different collaboration environment; determine if an in-house, online or hybrid deployment is most sensible for your organization; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in specific tasks related to your SharePoint 2013 migration.

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    OS X Penetration Testing Computer Consultants

    Progent's certified security staff can show you how to protect your Apple Mac network through expert services such as running security audits, recovery from virus and worm attacks, configuring firewalls, integrating safe remote and mobile connectivity, deploying automated software for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the specific goals of your business network.

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  • Windows Server 2012R2 Clustering IT Consultant Integration Windows Server 2012R2 Server Manager
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