Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most successful products for maintaining location-independent connectivity to email, scheduling, web applications, and other vital business information. Progent can provide Grand Rapids, Michigan companies support from BlackBerry-certified professionals who can assist businesses to maintain their BlackBerry environments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for businesses regardless of size, successful integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small businesses often turn to external consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology expert and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, coupled with Progent's efficient online support model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their business information network.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can track and support BlackBerry devices across your company, recommend security policies that are right for your company, customize mobile applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Michigan State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Michigan.

Onsite IT Consulting
Progent locations in Michigan State

City Address Phone Link
Detroit 535 Griswold St
Detroit, MI 48226
United States
(248) 233-9443 Detroit Network Support Services
Grand Rapids 38 Fulton Street
Grand Rapids, MI 49503
United States
(616) 330-1110 Grand Rapids Network Support Services
Southfield 19785 W 12 Mile Rd
Southfield, MI 48076
United States
(248) 233-9443 Southfield Network Support Services


Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry wireless handsets, offering a single platform for handling critical tasks like smartphone deployment, upgrades, and retirement and also providing a strong foundation for security and high availability. BlackBerry BES Server supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Domino email servers and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry BES Server Integration Support

BES Server offers a variety of security capabilities starting with advanced encryption of information sent between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent flexibility in adjusting levels of security to meet the special needs of your company's network. Progent's BlackBerry certified consultants can help you to choose advanced security functions and enable them remotely. Examples of these wirelessly configurable security settings include:

  • Disable a device
  • Wipe data from a missing BlackBerry device
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BlackBerry Enterprise Server also provides versatility in determining ways to prevent users from loading or executing unsafe or unauthorized applications. Progent can help you to select protective processes like:

  • Specify precisely which programs are permitted on the device
  • Prevent third-party applications from allocating persistent memory on the BlackBerry smartphone
  • Determine which resources third-party programs can access on the BlackBerry smartphone
  • Limit the types of connections third-party applications running on the BlackBerry device can establish
  • Block all external software from being loaded or run on the device

Progent's Online BlackBerry-certified Technical Support is Fast and Economical
For companies in Grand Rapids, Michigan who need fast and economical help from a certified RIM BlackBerry support expert, Progent provides efficient online help from a veteran support staff who have delivered IT solutions to companies in every state in the U.S. (Refer to Progent's customer testimonials.)

Online consulting services eliminates travel expense and lets engineers solve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and can provide professional support in fields such as resolving synchronization issues, configuring BlackBerry Enterprise Server, and designing a secure, high-availability network architecture for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to carry out common technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can in addition assist you to troubleshoot a wide range of issues associated with synchronization, device detection, messaging consistency, web access, wireless connections, IM, desktop software configuration, and Desktop Redirector.

As a leader in delivering nationwide remote help for small office networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support expenses low and, by solving problems promptly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network needs analysis, solution architecture, installation planning and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a mobile wireless system that meets your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to decide which management approach and physical components meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry expert can help you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry environment.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about professional assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's certified security consultants can run NodeZero-powered penetration tests to make sure your security defense tools and policies are properly configured and effective.

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    Progent's Microsoft-certified consultants average more than a decade of background providing messaging solutions for companies ranging from small offices to global enterprises. Progent offers economical consulting for all versions of Exchange Server to enhance email and virus security, configure fault tolerant email systems, and facilitate remote and wireless email access. Progent's Microsoft Exchange consulting services can help you in designing and implementing a move from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. In addition provides support for Windows 10 and Windows 11 clients running Outlook and can help you integrate Outlook Web App (OWA) for popular web browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

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    Internet Connection Specialists

    Progent offers access to the cost-effective services of online Internet connectivity consultants to help your organization to evaluate or update your Internet services so your Internet connectivity solution aligns with your business requirements. Services provided by Progent include assessment of your existing bandwidth use, vendor and service plan analysis and ordering, network provisioning, and overseeing a seamless switchover to a new carrier and/or service plan. Provisioning can include optimizing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.

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    Progent's certified security staff can help you protect your Apple Mac network through expert services such as running security audits, recovery from virus and denial of service penetrations, setting up firewalls, integrating secure off-site and mobile access, installing monitoring programs for protection against viruses, spam, and malware, and developing a comprehensive security plan appropriate for the particular goals of your corporate network.

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    Years of experience delivering Microsoft support and Cisco technology consulting has enabled Progent to develop an unmatched ability for serving branch offices that require network service with the flexibility associated with with small organizations but which offers professional communications, complete documentation, and compliance with enterprise IT protocols. If your corporation maintains a sales office located anywhere in California or any region served by Progent's engineers, Progent can provide a wide array of in-person and remote IT consulting services and network architecture assistance.

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  • Windows Server 2022 Hybrid Configuration On-site Technical Support
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    Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your company to plan and carry out an efficient upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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    Progent offers expert remote support services to help companies connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the progress of an ongoing ransomware attack. Call 800-462-8800

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  • SBS On-site Technical Support
    Integration Small Business Server 2008

    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the basis for a powerful but manageable information. The technical sophistication of the Microsoft .NET products bundled with Small Business Server 2011 calls for a network support expert with hands-on experience planning and building seamless, comprehensive business technology environments. Progent's Microsoft Small Business Server professionals have an average of over 10 years of background supporting business systems powered by Microsoft technology. This expertise ensures you success in installing, administering, and maintaining network solutions that include the Microsoft SBS Server suite of servers and productivity software.

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  • 24/7 Exchange 2013 Active Directory Integration Support
    Exchange 2013 Project Planning Support and Help

    Microsoft Exchange Server 2013 includes significant improvements to the functionality of Exchange 2010 and delivers powerful innovations plus a revamped structure. These improvements favorably impact key IT areas like manageability, availability, compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential advantages of migrating to Exchange Server 2013, create an efficient test and rollout strategy, and educate your IT team to manage your Exchange 2013 environment. Progent also offers affordable remote support and management for Microsoft Exchange 2013.


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