Expanding your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Grand Rapids company to select the appropriate tools and adhere to best practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Grand Rapids, Michigan companies to with any facet of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Video Conferencing for an At-Home Workforce
A broad range of video conferencing products from leading vendors enable virtual meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many organizations utilize multiple conferencing products to accommodate their different partners and clients. Progent's communications experts can help your organization to manage your existing voice/video conferencing ecosystem and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, instant messaging, voice and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to deploy and manage Skype for Business client software to accommodate your at-home workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video calling platform for iOS and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus editing and playback for training. To learn more about Progent's consulting expertise for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features such as voice/video conferencing, persistent chat, plus file sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for other Office 365 products, visit Progent's Microsoft Teams consulting services.
  • Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and assist your business to optimize your WAN architecture to host them.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive telecommuter solution for your Grand Rapids, Michigan organization, call 1-800-993-9400 or visit Contact Progent.



An index of content::


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    Remote management cards offer network administrators complete control over a server without the requirement for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to design, deploy, and support a fault-tolerant business network that includes remote server management cards and Progent can use these remote management cards to provide efficient off-site technical help. Progent has experience with a variety of remote management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

  • Operations Manager IT Consultant Monitoring and Reporting IT Consultants

  • SPS Network Consulting
    Microsoft Office SharePoint Server 2013 Information Technology Consulting

    Progentís Microsoft-certified experts can provide small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, groups and information. SharePoint Portal Server provides a central spot for your employees or customers to connect to, organize, distribute and interact with relevant information, files, and applications and to communicate with other people. It enables faster and better decisions, more efficient sharing across teams and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and outside a business network. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge theyíve created in a way that makes data easy to locate, download and re-use.

  • Oracle DBA Consultants Open Now Design Oracle PL/SQL
  • Outsourcing Windows Server 2008 Active Directory Computer Consulting Windows Server 2008 R2
  • Phone Support Information Technology Outsourcing Company Hawaii Network Help
  • Photoshop Training Professional Quark Learning
  • PowerPivot for Excel Support and Setup Remote Technical Support Power View
  • Private Clouds for Small Businesses Consultants Private Cloud Hosting for Virtual Data Centers Consultancy
  • ProSight Ransomware Recovery Online Technical Support ProSight ASM Endpoint Protection Technology Professional
  • ProSight Remote Managed IT Services Technology Professional 24-7 ProSight Remote Network Management Professionals
  • ProSight Virtual Machine Hosting Engineers ProSight VM Hosting Specialist
  • Professionals 64-bit Processing 24-7 64-bit Processing Specialists
  • Professionals Email Policy Management ProSight Email Encryption Consultant Services

  • Cisco PIX Migration Support Outsourcing
    Award Winning Cisco PIX Firewall Technical Support Services

    Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers consulting support for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can also help you determine whether to migrate to next generation firewall technology available from Cisco. Progent's Cisco-certified experts can help your company plan and carry out an efficient migration to Cisco ASA 5500-X Series firewalls based on industry best practices.

  • QTS Sacramento Colocation Center Consultants QTS Sacramento Internet Data Center Specialist

  • Infor SyteLine CloudSuite Financials Professionals
    Infor SyteLine CloudSuite Financial Analysis Consultancy

    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than a quarter century of background helping manufacturing and service organizations to manage complex supply chains and improve the efficiency of critical processes to get products to market fast and adhere to customer commitments dependably. Progent can provide the skills of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises consulting that can range from occasional advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, training, and database administration.

  • Remote Consulting 500 Router ISR Routers Network Consultants
  • Remote Consulting Supplemental Support Desk Extended Call Desk Remote Consulting

  • Exchange 2019 Disaster Recovery Setup and Support
    Exchange Server 2019 Support and Integration

    Progent can assist you in any facet of your migration to Exchange Server 2019 including configuring Windows Server 2019 for hosting Exchange; designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing (HLB); setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook.

  • Grand Rapids At Home Workforce Video Conferencing Technology Consultants Glendale, Los Angeles County
  • Remote GIAC Information Assurance Security Audits Microsoft Expert Audit GIAC Certified Information Assurance
  • Remote Support Services Work from Home Data Protection Consultants Teleworker Data Protection
  • Remote Technical Support Microsoft Exchange IT Consultant Exchange 2010
  • Remote Workers Grand Rapids Consulting and Support Services - Setup Consultants Glendale California Offsite Workforce Grand Rapids Assistance - Infrastructure Consultants
  • Remote Workers Grand Rapids Guidance - Management Tools Guidance Glendale California 24x7x365 Remote Workers Grand Rapids Consulting Services - Endpoint Management Systems Consulting

  • Office SharePoint Server 2016 Professional
    After Hours SharePoint Help and Support

    Progentís Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and data. SharePoint Portal Server offers a common spot for your workers or customers to access, organize, distribute and interact with useful data, files, and software and to communicate with one another. It enables quicker and better decisions, more effective access across groups and more economical business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge available within and outside a business network. Windows SharePoint Services join workers, customers, teams and projects with the knowledge theyíve developed in a manner that makes data convenient to find, download and re-use.

  • Reselling Computer Consulting Consulting Services Information Technology Consulting Network Support Resale Programs
  • SCOM 2012 Application Monitoring IT Consultant SCOM 2012 Infrastructure Monitoring Network Engineer
  • SCOM 2012 Application Monitoring Onsite Technical Support SCOM 2012 Application Monitoring IT Consulting
  • SMS Migration Network Consultant Microsoft SMS Troubleshooting
  • Grand Rapids Offsite Workforce Voice/Video Conferencing Solutions Consulting San Fernando Valley
  • SQL Server 2012 Security Remote Support Services Urgent SQL Server 2012 Reporting Services Technical Consultant
  • SQL Server 2016 Security Onsite Technical Support SQL Server 2016 Development Computer Consulting
  • SQL Server 2016 and Power BI Remote Support Services SQL Server 2016 AlwaysOn Availability Groups Engineer
  • SQL Server 2017 Graph Remote Troubleshooting SQL Server 2017 OLTP Configuration
  • SQL Server 2019 Always On Availability Groups Configuration SQL Server 2019 Migration Online Technical Support
  • Sales Office Network Consultants Branch Location IT Consultant
  • Security Audit Services Juniper SSG350M Router Juniper SSG Series Gateway Cybersecurity Tech Services
  • Services CISSP Certified Cybersecurity Auditor CISSP Certified Security Analyst Engineers
  • Services Internal Security Scan Urgent Wireless Security Inventory Consultant
  • Services ProSight VM Hosting Largest ProSight Private Cloud Hosting Services Technology Professional
  • Offsite Workforce Grand Rapids Consulting Experts - Voice/Video Conferencing Solutions Consultants Glendale, CA
  • Short Term IT Staff Augmentation Configuration Emergency Temporary Staff Augmentation Services Remote Support

  • 24x7x365 RV Series VPN Router IT Consultant
    Edge Routers Computer Consultants

    Cisco has developed a full product line of routers that includes appliances built to provide the protection, bandwidth, and availability required by organizations from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your network and to make it easy to grow as you add new users, open new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers based on the Cisco IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Routers.

  • Small Office Migration Small Office Migration Consultant
  • Solaris Technical Support Services Remote UNIX Consult

  • Technology Consulting Exchange Online Archiving
    Microsoft 365 integration with on-premises environments Online Support Services

    Microsoft supports transparent hybrid networks that integrate Office 365 and local Exchange systems. This allows you to have some mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is successfully completed on time and within budget.

  • SonicWall TZ500 Firewall Network Consulting SonicWall VPN Security Audit Services

  • Consultant Rates Professionals
    Consulting Rates Tech Services

    Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Specialist Office Word troubleshooting Microsoft Certified Expert Office Word VBA Coder
  • Specialists Remote Workforce Endpoint Management Configuration At Home Workers Endpoint Management
  • Specialists Windows Server 2008 BranchCache Windows Server 2008 R2 Troubleshooting
  • Sun Solaris Consult Sun Solaris Consultants
  • Sun Solaris Migration Consultant Urgent Migration Consultants Solaris to Windows
  • System Center 2007 Consultant SCOM 2012 Application Monitoring Specialists
  • System Support Small Business Small Office Small Business IT Support
  • Technology Consulting ISA 2006 ISA Server 2006 Consultant
  • Temporary IT Staffing for IT Service Groups IT Staff Temps for IT Support Groups Los Angeles County
  • Grand Rapids Offsite Workforce Video Conferencing Systems Expertise San Fernando Valley
  • Top Network Consulting ProSight Network Infrastructure Monitoring ProSight Network Infrastructure Monitoring Online Support Services
  • Top Quality Consultants Virtual Machine Hosting 24/7 Engineer ProSight Virtual Machine Hosting
  • Top Quality IT Support Small Offices Microsoft and Cisco Authorized Expert Small Business Computer Network Consulting company
  • Top Ranked Technical Consultant Clustered Server Disaster Recovery Integration

  • Consultants Skype for Business security
    Microsoft Skype for Business Instant Messaging Professional

    Progent's Microsoft-certified consultants can provide online and on-premises expertise for companies of all sizes to evaluate the costs/benefits of migrating to Skype for Business from any version of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate other communication systems like Cisco UC. Progent's certified data security consultants can help you create and verify a security environment for your Skype for Business solution that meets regulatory standards.

  • Top Rated South Dakota Tech Services After Hours Microsoft Outsourcing Technical Support Kansas
  • Training Live Online Office Word Networking Consultant Online Photoshop Training
  • UNIX Online Small Business Specialist Specialists Sun Solaris Remote
  • UNIX Specialists Onsite Technical Support Solaris
  • Urgent Firepower Management Center Remote Troubleshooting Firepower Management Center Technical Consultant
  • VMware vCloud Suite Engineers VMware NSX Security Consultant Services
  • VMware vSphere Hypervisor Consulting Services 24x7x365 VMware Server Virtualization Consulting Services
  • Windows 2000 Specialists Windows Server 2000 Migration Consultants
  • Windows 2003 Server Support and Help Windows 2003 On-site Technical Support

  • Technical Support Services SMS Server Upgrade
    Technical Support Services Systems Management Server

    Systems Management Server provides added functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the net administrative costs of managing and configuring software by making it simpler to install system images, manage mobile devices, and operate management utilities. In addition to advising you about ways to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT projects that cover processes that Feature Packs are designed to make more efficient. Progent's migration and update services can lower cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless engineers can help you develop sensible procedures and policies to manage handheld computers and smart portable communication devices so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you develop a security strategy that includes standards, processes and IT products to keep your IT computer system protected.

  • Windows 7 Upgrade Remote Consulting Windows 7 Integration Technical Support

  • WatchGuard Firebox M570 Firewall Security Team
    WatchGuard Firebox M-Series Firewall Network Security Auditing

    Progent provides consulting services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN product that fits your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.

  • Windows 8.1 Services Small Office IT Consultant Microsoft Windows 8.1 Upgrade

  • Cisco ASA 5500-X Firewall with Firepower Information Technology Consulting
    Computer Consulting Firepower Management Center

    The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, deploy, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

  • Windows Server 2012 R2 Multitenancy Consulting Services Windows Server 2012R2 Clustering Consultants
  • Windows Server 2012 R2 Support and Help Windows Server 2012R2 Active Directory Professional

  • Microsoft Access application development Services
    After Hours Microsoft Office Access Design

    Progent offers cost-effective online consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers expert assistance for Access application development, database conversion, performance tuning, BI reporting, and maintenance. Progent also offers custom online classes for Office Access programming and DBA services.

  • Windows Server 2012R2 Multitenancy IT Consultants After Hours Outsourcing Windows Server 2012R2 Server Manager
  • Windows Server 2016 Computer Network Providers Los Angeles County 24-7 Security Consulting Firms Windows Server 2012 Grand Rapids Muskegon Holland

  • Microsoft Dynamics GP ERP Information Technology Consulting
    Technology Consulting Services Microsoft Dynamics GP

    Progent can show you how to plan and execute a smooth migration to Dynamics GP so that you preserve your data, improve your security, enhance your analytics, take full advantage of Microsoft Office support, and reduce business interruption by creating and following a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce custom line-of-business applications and eCommerce programs that work seamlessly with Dynamics GP 2010/Great Plains 2010.

  • At Home Workforce Assistance - Grand Rapids - Conferencing Technology Assistance Glendale
  • Windows Server 2016 Virtual Machine Load Balancing Remote Consulting Windows Server 2016 Fault Domains Specialists
  • Windows Server 2019 USB Drive Witness Integration Services Network Consulting Microsoft Windows Server 2019
  • Wireless LAN Professionals 24-Hour 802.11ac Wi-Fi Network Configuration

  • Microsoft Dynamics AX Information Technology Consulting
    Macola Development Company

    Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and accounting system packages to match your specific company requirements. Progentís Microsoft support experts provide expertise in Microsoft AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management Software. Progent also offers expert e-Commerce consulting services for safe, company-wide information sharing as well as interfacing with Customer Relationship Management packages.

  • Wireless Remote Technical Support Wireless Link Support
  • iPad 3 Support and Help Award Winning macOS and OS X Information Technology Consulting
  • network infrastructure documentation management Professionals 24 Hour Engineer ProSight client credential management

  • 24x7x365 SharePoint Server 2013 Computer Consulting
    Microsoft Office SharePoint Server 2019 Computer Consultant

    Progentís Microsoft-certified experts can provide companies of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for intelligently coordinating people, teams and information. SharePoint Server provides a common spot for your employees or clients to access, organize, share and interact with relevant data, files, and software and to communicate with one another. Microsoft SharePoint allows faster and better decisions, more effective access across teams and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and projects with the data theyíve created in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint experts can help you to manage your existing SharePoint ecosystem or migrate to the current version of SharePoint.

  • ransomware prevention Consultancy WannaCry ransomware protection and recovery Specialists

  • Virtual Service Desk Consulting Services
    Emergency Extended Call Desk Professional

    Progent's Network Call Center Outsourcing Support Services for PC desktop technical support are intended specifically for small organizations who require immediate availability of a Help Desk Service Center with professional telephone support and effective escalation options but who have to operate within a restricted network support budget. Important features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Software Selection and Integration.


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