Expanding your at-home workforce may have a major effect on network infrastructure, security, and corporate processes. Progent has 20 years of background helping SMBs to plan, configure, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Grand Rapids company to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Grand Rapids, Michigan organizations to with any aspect of building a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Voice/Video Conferencing for Telecommuters
A wide range of video conferencing platforms from leading technology companies enable online discussions, video conferencing, chat, and screen sharing for both local users and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their different partners and clients. Progent's communications experts can assist you to maintain your current conferencing ecosystem and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that enables presence, IM, audio and video calling and conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to configure and maintain Skype for Business client software to support your remote workforce. For details about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's multiuser video calling platform for iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for video calls. For details about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex as well as for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with features such as voice/video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help your business to optimize your WAN infrastructure to run them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Grand Rapids, Michigan organization, phone 1-800-993-9400 or go to Contact Progent.

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    Progent's Cisco-certified IT engineers can help you build an economical, 24x7 Internet connection solution that can deliver 24x7 Internet access via a broad range of high availability Internet access technologies including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to show you how to apply the latest technology for 24x7 Internet connectivity to build an economical, completely redundant Internet interface with automatic failover and other capabilities to create fault tolerant Internet access.

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    Progent's management team includes industry professionals with years of experience delivering network consulting, troubleshooting, and strategic information system planning to businesses ranging from small offices to Fortune 500 companies. Great service calls for great personnel, and Progent stands out by having put together a management team able to provide businesses with the top service value available anywhere.

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    Progent's certified consultants can help your company to pilot Windows 7 to verify application and driver compatibility and to check its performance and reliability running with your applications. Progent's consultants can also help you to evaluate the potential strategic advantages of moving to Windows 7. If Windows 7 fits your business, Progent can assist you to design and implement a non-disruptive deployment of Microsoft Windows 7 from a previous version of Microsoft Windows.

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    Progent provides nationwide urgent technical support and troubleshooting services for businesses who operate UNIX or Linux networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows technology. Remote technical support offers maximum return for your information technology budget by extending client productivity and shortening the hours billed for computer repair services. Sophisticated remote access technology and experienced technicians and engineers combine to enable Progent to handle most IT issues without squandering time and money by traveling to your location. In most of situations your network problems can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE network engineers and CISM and CISSP premier security specialists to help with the most challenging network problems.

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    Progent can help your organization to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

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